Who Uses This Software?

Medium-sized multichannel retailers looking to centralize and automate their inventory and operations for complete visibility and scalability.


Average Ratings

183 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Stitch Labs
  • www.stitchlabs.com/
  • Founded 2011
  • United States

About Stitch Labs

Stitch is an inventory and order management platform built for modern, high-growth brands and retailers. We help you sell efficiently across multiple channels, respond quickly to operational demands, and control your inventory from one place. With Stitch, you get a partner and platform focused on forward-thinking retail, helping you focus on building your business.


Stitch Labs Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

Stitch Labs Reviews Recently Reviewed!


Lots of holes with this software

Feb 02, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Pros: - the look and feel, no issues - the pricing, no issues - handling the movement of inventory units to/from the sales channels, no issues

Cons: - reporting has lots of holes in it - perpetual syncing issues to the integrated accounting solution - the syncing of COGS data to the integrated accounting solution can only be done monthly - recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Recommendations to other buyers: - my recommendation to Stitch to have them invest in the back-end of their software, primarily the reporting and proper syncing of data to the integrated accounting solution. This process needs to be properly reviewed and signed off by a CPA or auditing firm. Per my communication with Stitch, they state they are an inventory management platform company and not an accounting solutions provider and, thus, some of the issues are not their problem...Big mistake...if you offer an inventory management solution, make sure the data or output from the inventory management solution can be properly integrated with an accounting software. If Stitch can invest the proper time and money to correct the back-end, then they will have a decent, respectable product. If not, it will continue to create issues for accountants properly booking the inventory related transactions (Sales, COGS, Inventory...) into their software. This will ultimately skew financial reporting to management and wreak havoc should a company require a year-end audit or review. As well, it will create issues with tax reporting. My frustration after communicating my issues with their group...is that Stitch's involvement for continual improvement enhancements of their product is not in the foreseeable future.

Overall one of the better solutions on the cloud but with its flaws

Dec 01, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

Pros: Here's why I stay and you probably would choose this platform: It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

Cons: It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit. The service went down once this year during peek hours, that blew. The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.) Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing. Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

Recommendations to other buyers: Overall it's worth my $75/Month and once they improve I will consider the new pricing plans if there's value.

Stitch Labs Mediocrity for

Apr 21, 2016
2/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
2 / 5
Value for Money

Comments: We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Pros: -It's great to see all your orders in one place. -It creates a beautiful invoice. -We love the ability to import a Purchase Order and mark it as received into inventory. -We like it's dashboard capabilities

Cons: -No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units. -We have yet to see inventory sync successfully without constant counting and recounting of inventory. -No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability. -When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information. -There is no clear way to notify clients of backorders without more manual typing and intervention. -Does not have the ability to print a pick list for our team to pull orders. -When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up. -Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported. -No barcode scanning to ensure inventory accuracy.

Looks easy but takes a lot of learning how things work

Jun 25, 2015
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: Got this software to connect multiple platforms that i have with one inventory system. I actually shopped the market through a good amount of inventory management softwares. I had a few key points in mind that i needed, and Stitch Labs seemed to have it all, and looked pretty easy to use. Based on the marketing that i have seen them do. It seemed like they are constantly changing and growing, so i thought it would be the best bet. Some things i found that became a big liability for me when working with them:

Cons:
1. Customer service is in California i believe, so any response i needed immediately i needed to wait until about 12 - 1 pm (i am located EST)
2. Their platform was very complicated to use on the simplest term. I am pretty tech savvy and have about 10 or so softwares that i use on a daily basis and i kept finding myself having to contact customer support.
3. Besides for Shopify, they aren't really fully integrated. They are basically a shadow of what is going on in the platform. So really they are good for reporting in that sense, but not solving the issue of inventory really. ( what i mean by that, they only receive information from platforms about products and inventory, they dont send back information. Only Shopify, do they send information back to the platform. So your still stuck to working and managing however many platforms you have.)

Overall, the feeling that i get from the platform is that it was built by programers and developers, and their mindset as to how to manage things. Where as you would want an inventory management platform to be built with an inventory managers mindset. Yeah, they hit every point they say they do but how do they hit each point is a big deal. A lot of times i feel like im scratching my right ear with my left hand while working with their platform. Which is a big waste of time, and gets me and my employees very confused.

Pros:
1. When you do get customer service, their are very respectful and helpful.
2. They are a growing company.
3. They do hit every point they say they do.

I just wish they had the most simplistic/fundamental inventory management things done simply. A lot of other people do it, im sure they can.

Vendor Response

by Stitch Labs on July 21, 2015

Hi Sammy, Thank you for your feedback. We appreciate it. You're absolutely correct in that we are constantly moving and growing. Our integrations continue to do more all the time. For example, today we released our "Master of Price" feature that allows Stitch to not only sync stock quantities and order information across all channels, but to control pricing as well. See more here: http://www.stitchlabs.com/blog/new-in-stitch-master-of-price-pricing With regard to support, yes we are located in California. Your feedback is heard and we'll likely have extended support hours in the near future. CS is extremely important to us and our goal is to provide the necessary resources for our customers to be successful. What we do is hard. If it weren't, we wouldn't be needed. We'll keep working to make Stitch even more user friendly and hope to work with you again. Please let us know if you have any questions. We're happy to help. Regards, Jake Gasaway Co-founder

Highly Recommended

Feb 23, 2015
5/5
Overall

Comments: Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Pros: -FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Cons: -One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

One Solid App

Feb 16, 2015
5/5
Overall

Comments: I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes. I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other. Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed. In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes. A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job. Bottom line: once you find inertia with Stitch you'll wonder how you did without it.

Pros: - Rich functionality - Support team is there for you - Xero integration that just works

Cons: - Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow). - No phone support if you don't have the right plan (but honestly the live chat is awesome)

Do not use stitch if you sell on ebay

Jun 24, 2014
1/5
Overall

Comments: I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e

Pros: easy to use great customer support

Cons: inability to integrate with ebay system serve down

Vendor Response

by Stitch Labs on September 15, 2014

Hi Weiwei, I'm one of the co-founders of Stitch Labs. Thank you for your note. GetApp has built in the ability to respond to reviews recently, so I wanted to reach out and first of all apologize for the trouble you experienced while using Stitch. The last thing we ever want to do is hinder a businesses ability to operate efficiently. We started the company to help make life easier for our customers and are working hard with thousands of businesses to do just that. I've addressed your two major issues below. Please feel free to let us know if you have any other questions. We're happy to help. 1. eBay GTC listings: While it looks like a listing stays up for eternity when you deem it GTC, eBay actually creates a new ID on the back end after 30 days. You're not able to see this ID, but our system recognizes it as a new product and imports it into Stitch again, causing duplicate inventory items. This is why we currently require all listings to end. Then, Stitch will automatically re-list the original item within a couple minutes once the time period (e.g. 30 days) is over, and the re-listed product has the same eBay ID on the backend because eBay didn't have the opportunity to create a new ID automatically. Our engineers are continually working to close this gap, but at this time, our current process is most effective. More to come in the future, should that change. 2. Server issues: We launched our new platform on June 1st. Along with our new platform, we launched many upgrades to our back-end infrastructure that would allow us to scale with companies well into the future. I admit, there were some rocky times from June - July and I apologize for that. You can see from the many reviews prior to yours that our customers are very happy with Stitch. We underestimated how all the moving parts would impact our customers and we should have done a better job at communicating. We will be better going forward. Our transition is complete now. Our new platform and infrastructure are in place and we're excited to be moving forward. We're launching new features every two weeks and more integrations are coming soon. While the transition was difficult, we wanted to get our new platform in place well in advance of the holidays. Again, I apologize for the problems we caused while you were using Stitch. We'll be here and would be happy to have you back, if you want to give it another shot. Have a great holiday season and thank you for trying Stitch. Jake Co-Founder Stitch Labs

Woocommerce Integration is a Joke.

May 13, 2015
1/5
Overall

Comments: After being lured in by all the promising reviews, I have absolutely had it with Stitchlabs. The promised integration with Woocommerce is fickle and mostly non-functioning. Support has been terrible. The interface itself would be useful alone, if it wasn't so buggy and if the product lists were easier to search. Oh my goodness, there is nothing as painful as not being able to sort products except by looking up one at a time through the search. That is a HUGE hurdle and extremely aggravating. I really, REALLY wanted to like it. I just can't. It makes me stress just thinking about using it.

Pros: They will take your credit card number right away on the phone. They MIGHT return email support after 3-4 days. Sometimes the interface works without freezing up. You learn how to type out all your product names real quick.

Cons: AWFUL product search functionality. Can't sort product lists. Bulk editing only available through downloading CVS files and re-uploading. Integration with Woocommerce DOES NOT WORK. You can't call someone to sort things out unless you hand them more money.

Vendor Response

by Stitch Labs on May 14, 2015

Hi Roxanne, I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way. I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, they were responded to within a day. As you can see from many of the reviews you referenced, our support team is greatly dedicated to helping customers. We pride ourselves on stellar support and we want to help you in the same way. With regard to pricing, we have thousands of customers to support. We offer excellent email support on our starter plan, but need to be mindful of the customers paying a premium for phone support. You have the ability to upgrade at any time. In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. Your account is still open. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens. Thank you for working with us. I'm sure we can get this corrected. Regards, Jake Gasaway Co-Founder Stitch Labs

Stitch & WooCommerce barely supported. non stop issues.

Jul 10, 2015
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I jumped on board as soon as stitch launched the woocommerce addon in excitement, quickly hit the wall with integration and execution. problem after problem, connection issues, import issues, and hell to get support! one of our issues was importing our large order history - we thought this was crucial for reporting. in the beginning i learned very quickly i had to pay extra for phone support - the online chat was buggy as hell, i had left dozens of chat messages and got replies back off and on. when i did get in touch they were helpful and nice, but would often pass the issue on to their "engineers" which NEVER got back to me. i had to get support to manually push hundreds of orders as they would not sync! Even after i paid for phone support you have to book calls!!! good luck getting same day support! Currently i am dealing with an issue i reported months ago - with no response from any engineer, any sales that come through with coupon codes used do not get marked as paid, instead are marked with partial payments. to finalize the orders so they can be packed in shipstation one has to manually go into orders - awaiting payment - and go into each order and add a payment for the missing few pennies ( stitch cannot calculate the numbers correctly! ) the only reply was that this is part of stitches core functionality and most likely not be changed!!!! How can an ecommerce site operate with no coupon codes? it takes hours to manually add payments to each order! i have verified this with stitch staff and they are making zero effort to fix the issue. if this can be corrected i would be amazed but i cannot hold my breath. I don't understand how any other companies could operate with these bugs.

Pros: Love the design & interface

Cons: - woo commerce bugs listed above & sparse updates - how about barcode support??? - paid phone support still not great - how about real time channel updates! i hate pressing sync all the time!

Vendor Response

by Stitch Labs on July 13, 2015

Hi Chris, I was able to review your case history and have responded via email. Customer service is extremely important to us and we'll do what we can to get you on the right track. Regards, Jake Gasaway Co-founder Stitch Labs

Awesome Product! Easy & Seamless Integration

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were spending countless hours keeping our inventory up-to-date across three platforms. Unfortunately we were doing all this manually. Not only were we wasting a lot of time on non-revenue producing activities, but we were also not able to keep up with sales at times and ended up refunding items that were not in stock. Not a very good business practice.

Then along came Stitch. We have about 1000-1200 different SKU's. With the help of Stitch's customer service, we were able to export our items to an Excel file, do a little manipulation to them, and import them into stitch in a couple of hours. Unfortunately for us some of our SKU's weren't the same across all three platforms so that took a little while to correct. This was something that just happened over the years of doing things manually. This was a problem we created, but Stitch's folks helped us with ideas of how to get this corrected as well.

In all it took about a week to get everything up and running. It was a little painful but most of that was caused by us and how we had all our SKU's entered. But after the initial pain was over, I could not be happier. Not only does all of our inventory update across all platforms when a sale occurs, we are selling MORE because our inventory is real time on all. Before we would limit inventory on a platform or two because we didn't want to sell something we didn't have. Not only are we saving money on keeping up with inventory manually, our revenue is also increasing. How can you beat that?

Stitch also allows you to create purchase orders. You can pull in the items that are low stock right into a PO. You can setup your vendors right in the software as well. Once the PO is complete, you just share/email the PO to the vendor right from the software. This is another time saver for us. The best part of this is the receiving process once the order arrives. You just "receive" the items that came in and BOOM....the inventory is updated on all your sites. This is one of my favorite features. Before - we were spending hours on receiving stock and updating across platforms. Now we can spend that time marketing, looking for ways to improve our business, and keeping our eyes on the competition.

I can go on and on about this product. In short, you should give it a shot. I'm sold! My only regret is we didn't find out about it sooner.

Average Solution

Mar 03, 2015
2/5
Overall

Comments: It's almost one year that we are using Stitchlabs. In the beginning i was very excited with the tool, with the interface and also with the Stichlabs team. They are very fast in responding and trying to help. When you work with the tool on a day to day basis, some obvious features are missing that can make your life very difficult. Stitchlabs changed their interface a couple of months ago. There were many bugs and it looks like they are fixed by now. We are still a small start-up and do not have many orders. But I wonder many times how come that i am the first one to discover basic bugs in the system.

Pros: Customer support: Stichlabs is very fast in responding to all kind of inquires. That makes you feel taken care off. Very well done, Stichlabs Team!! User Interface: It took some while to get used to the new user interface. But it's much better than other user interfaces i have seen.

Cons: Data & Reporting: There are beautiful pre-generated report with many colours. But when you really need the raw data to extract and do your pivot table, reporting, accounting, etc. it's almost impossible. You cannot extract all the data you need and what you can extract it takes you a lot of time to get them in a simple raw format. Also there are some fields in the systems, you can only input the value (e.g. Customer contact details) but never use these field anywhere else in the application. So what's the point ? It can drive you so crazy, that it's a reason by himself to look for another solution. Currency: Stichlabs is very US driven. You have the possibility to display different currencies. But on the backend and reporting you do not see the currency at all and the reports mix up completely the numbers. Only workaround is to use tag. But that is a in my opinion not really a workaround if you need to do your accounting and other important reports. Speed: Somehow the speed to access the Stichlabs from Europe and Asia is slow in the morning time. That is probably the night time in the US.

Great Inventory System for Small Business

Mar 15, 2015
4/5
Overall

Comments: I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Pros: 1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Cons: 1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

Always changing and trying to add functionality

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

Pros: I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

Cons: They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

LOVE Stitch Labs!

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated!

Customer service is great. They are prompt, personal and friendly!

Cons: I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out.

I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.

Overall: I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Recommendations to other buyers: The tutorial videos are super helpful!

Does not integrate properly with QuickBooks

May 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Frankly, I was unable to ever use the analytics, which I was looking forward to. If this company were to truly develop integration with QBs, it might be interesting. Support via email, while not sufficient to resolve the issues highlighted here, were responsive and attempted to be helpful.

Cons: We desperately wanted this product to work. Previously we downloaded our Shopify sales into QuickBooks using SoftCookies which was easy and accurate. Before that, we used Shopify Integrator which was also good but with less transparency. We upgraded to StitchLabs so that we could also sync wholesale orders and hopefully reduce manual input. We were consistently told that Shopify integrates flawlessly with Quickbooks though a manual import/export would be required. However, when we tried to import/export we quickly learned that Stitch (unlike all other integrators) would not recognize any of the Quickbooks inventory and would instead create its own. So all of our Shopify sales were not recognized, Quickbooks created an entirely new set of negative inventory, leaving our current products unaffected. Basically, I was told that the integration was created a long time ago and Stitchlabs doesn't know how to recognize QBs inventory and so creates its own. Therefore, I would need to basically scrap my entire QBs inventory system and item codes and manually change everything to Stitchlabs. Integration, that is not. We have over 1,000 products built over a five year history. I will stick with my SoftCookies App.

Great for mid size companies with large inventory/variants

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.
works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

Cons: one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.
another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

Finally!!!

May 08, 2013
5/5
Overall

Comments: I have tried a LOT of different solutions to keep the same things listed on Ebay, Amazon, and my own webstore, and FINALLY I've found a solution that works and for under $100 a month! I've tried Vendio, Bizelo, researched Bigcommerce, and countless others I can't think of now and they all had fatal flaws, but the search is over finally. I was up and running pretty quickly too and in under a week, I have all of my inventory items synced and selling! Ebayers, it actually will end listings that are out of stock, and RESTART THE LISTING when stock is entered again!!! I told them it was impossible, but I tested it, and it actually works. That is a miracle. Just re-stock your out of stock items and your products become available on ebay, Amazon, and your webstore. For Real! There are a few things about how I view inventory that could make it better, but they are already working on them as they just launched the ebay integration, and are already better than anything I've seen on the first shot. Its that good! No I don't work for them, I just want them to be super profitable so I can keep using them, and I want them to have the resources to continue to improve this "already great" product, because inventory management has been the achilles heel of my business for years, and I'm in la la land right now at under a week using this product. Another thing, I get my emails replied to within hours, and they have Chat help available most of the day, and everybody is super competent. It isn't farmed out support, they say stuff like "hold on while I ask the programmer". Dang! I wholeheartedly reccomend this product, and I think I'll make a youtube video to make it a fast set up, even though they called me and gave me a free 30 minute demo. So glad I found Stitch!

Pros: It syncs Ebay and Amazon and my website. You create orders by Sku, email and receive to inventory in the software. you can email invoices which change inventory when paid. Much more...!

Cons: Creating/Managing kits is not smooth yet, but they are already fixing that.

Stitchlabs and Process Redesign

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company had been using Stitchlabs for some time when inventory control became a must solve problem. Cardboard Safari had barely scratched the surface of the functionality and features that are offered by Stitchlabs. Starting from scratch, we established a parallel account and looked at each piece of data and how it moved and worked within the software. With the side by side comparison we were able to build all our listings and link them across our multiple sales platforms to take control of almost all of our data and keep it in a single place. Stitchlabs has improved every process of our company and will continue to be a part of our operations for a very long time.

Pros: Fantastic customer support, I have never left a conversation without a solution. The ease of use and accessibility of Stitchlabs is top notch, almost anybody can learn to use it to full potential in a short amount of time. The number of available integrations beats out almost all similar apps currently available. Being able to "tag" contacts and orders with bits of critical information is a great feature. The reporting is fantastic and has allowed for more informed decision making.

Cons: Overall Stitchlabs is fantastic, there are a few features that could be very helpful but are not core to the intended function of the application. CRM features that show things like when a contact last ordered would be a great addition.

Stitch Labs - One App to Rule All Your Channels

Dec 02, 2014
5/5
Overall

Comments: Stitch Labs has truly become the foundation of our busines and I wholeheartedly recommend it for any shop selling through multiple channels. We rely on Stitch to keep three channels up to date with available inventory: our retail Shopify storefront, our reseller Shopify storefront, and Amazon. We initially went with Stitch so our two Shopify stores could share inventory. We had previously tried some of the variant-based app workarounds for wholesaling on Shopify, and while valiant efforts, they call came up short, namely because they "broke" integrating with other apps unaware of the unconventional use of variants (like FB publishing apps). Other stand-alone Stitch competitors were also not an option either because they could only handle one Shopify store, not multiple. Amazon integration was a real bonus, as we previously abandoned selling on Amazon due to the administrative burden of constantly updating inventory on Amazon. We also sell through an additional, less common, marketplace not supported by Stitch. No problem. Stitch lets us effortlessly enter the orders through its web portal. Within minutes our three other online channels are updated to reflect the proper inventory levels. We began with Stitch about a year ago. It was fine then and it just keeps getting better. For starters, we love the new UI ¿ clean, consistent, and informative. The recent speed boost and other tweaks make it a pleasure to use. We are also thrilled with the new BETA bundling feature. Some complain about Shopify lacking this or that function. However, some of that is by design. Bundling is one such feature ¿ I do not want it in Shopify because we have multiple channels. Bottom line: Stitch Labs saves us time, saves us money, saves our sanity, and allows us to smoothly manage our business in the multi-channel world that is modern e-commerce.

Pros: Well designed app. Great support. Continual incremental improvements.

Cons: Occasionally slow in searching

Great inventory and order management!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.

Cons: Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.

Stitch is a great solution to manage my inventory over all my selling channels

Sep 20, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We operate several online stores and a storefront boutique. Stitch is the perfect solution to manage our product counts over several channels. Our top rated power seller status on eBay relies on good service, accuracy in inventory and managing all of this myself was very time consuming and not always perfect. The set up did take a week of work and effort on my part in gathering up all of our product skus, but once all the data was uniform across the channels stitch was able to link everything together and now we are up and running very smooth. When an item seems on Amazon stitch pulls or replaces it across all the stores. I love this app and am so happy to finally have a solution that works. No more worry overtime an item sells out that I have to pull it quick off eBay or Amazon because stitch is on it.

Pros: 1.Very simple with skus on all the products 2. Great solution for multi-channel selling 3. Saves so much time and worry 4. Once the set up was complete it works like a charm. Love it 5. No more worries when a last item sells on a channel to hurry and pull it because stitch does all the work 6. Reports on product sales provide info to make better decisions 7. Best solution for a multi-channel store

Cons: !. Does not link with my 3dcart website. Please add 3dcart 2. Customer service is hard to reach in the initial set up 3. Had some problems in the set up with Square creating duplicates and had to manually delete them. It was time consuming 4. No phone support unless you upgrade your plan 5. Wish I would have kept shopify because it is compatible, but needed pay with Amazon that 3dcart provided

Excellent Cloud Based Inventory System

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our business has been around for 30 years, and until we made the switch to Stitch Labs, we have been using Excel spreadsheets to manage our inventory. This meant having to manually add/subtract inventory, having no clear reporting, and just a jumbled mess of data (since columns were added whenever they were needed, and not always used for what they were meant for). We decided we needed to make a change to a better system that would allow us to spend less time doing the tedious work of managing the inventory (which was inevitably wrong), and more time running our business. We are a fishing tackle business that has 1,000's of products/variants and Stitch Labs made it a breeze to add products to their system by building the lists in Excel, which we are used to, and then importing the data to their system in bulk. Their support is also impeccable, we were a little shy about making a commitment to a monthly payment for our inventory system, but from day one, the "Master Stitchers" have been there when we needed them , even when we don't. I love the fact that they proactively call their clients and check up on them and see if there is anything they are stuck with or having issues with. That's a big plus with us versus companies that are willing to take your money, and then never followup with you.

Pros: - Bulk Add/Edit Inventory - Easy to use User Interface - A lot of built in Reports (with the ability to have them make you custom reports) - Cloud Based (Can work from home on adding new products to the system) - Integrated with 3rd party ecommerce systems that allow you to manage inventory and orders from a central location - Great support staff

Cons: None so far. Even though there are some convenience features that I would like that aren't in there, being a cloud based system, Stitch Labs is constantly adding new features and improving the system.

Pretty Awesome inventory system

Aug 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place

Cons: Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying.

Overall: We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more!

We use this for inventory and channel management

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it handles inventory management over numerous online channels is amazing and the way it calculates and automates PO's is a time and life saver.

Cons: I wish it had more financial capability. Currently we tie it to Quickbooks for statements and such, but it would be nice if it was an all in one solution.

Overall: We use this all day every day. It gives us unlimited custom fields, brings in orders, reminds us to reorder, allows intracompany transfers, and new features are constantly being added.

The heart of our brand

Dec 08, 2014
5/5
Overall

Comments: Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

Pros: Fantastic customer support. (Hi Con!) Great platform, does what I need, new back end is fast and has been reliable

Cons: It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.

After the initial data input it became fairly user friendly.

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.

Cons: On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.

Overall: Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.

Buggy platform, faulty woocommerce integration.

Jun 08, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: After ready all the reviews, I was sure this was the product for me. Unfortunately, the interface is not very intuitive as it is very difficult to navigate long inventory lists. There is a lack of sorting options, and you have to look up products one by one, not by category or tag.

Secondly, the woocommerce integration has NEVER fully worked for me, especially for putting inventory numbers to my site - but generally it will pull orders from it. So it half works. Still very disappointed as it is far from its claims.

Overall very disappointed. Wish I'd set up with tradegecko or another similar product. It's one of the cheapest options out there, and I guess you get what you pay for.

Vendor Response

by Stitch Labs on July 21, 2015

Hi Roxanne, I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way. I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, your questions have been answered to your satisfaction. We pride ourselves on stellar support. In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. I see they followed up with you again a couple weeks ago to see where that stands. Your account is still open and being used regularly. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens. Thank you, Jake Gasaway Co-founder

Essential tool for multichannel sellers.

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Syncs inventory across multiple sales channels. Customer service is on point. Very full featured package with more power than any other similar service I have tried.

Cons: Not a lot of drawbacks. Pricing has increased and may not be for low volume sellers. Learning curve is higher but the customer service is always helpful.

Overall: Syncing inventory numbers in one place, saving time and increasing sales.

Wonderful time saving product that helps me keep organized

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is top notch and easy to use even for people like me that are generally computer friendly but can be overwhelmed with software at time. It's also very stable and rarely crashes or has errors. The support as well is wonderful. I haven't had to use it much since the software works as it should, but the few times I have used their support it was very quick and helpful.

Cons: There really isn't much I dislike and what I do dislike seems minor and petty to complain about. I guess having later phone support for evening issues would be pretty nice. Adding more channels such as 11main and other newer marketplaces would be great too, but for all I know those could all already be in the works.

Recommendations to other buyers: If you sell on multiple marketplaces you need to think about your sanity and keeping tracking of inventory across multiple sites. I was trying to do it on my own and would constantly oversell more than I had or be under stocked with items on the shelves not listed everywhere. If you only sell on one place and never plan to expand then honestly this software wouldn't be nearly as useful to you. In closing I would say to check your business plan to evaluate using this software.

Perfect At What It Does.

Feb 27, 2015
4/5
Overall

Comments: I've been using Stitch for exactly 1 year and they have gone through a lot of upgrades since then. It does a great job of keeping my inventory updated across the different platforms I sell on. I did tried 2 other platforms before settling on Stitch. I know people have complained about not having phone support, but since they are almost always available during business hours on chat, it's never been an issue for me. The couple of times i've had to send an email instead (like at night), it's been answered the next morning. I use FBA for a lot of our inventory and one thing i've really come to rely on is the ability to push an order from outside Amazon to their fulfillment center. That has been a major time saver. While the system does have limitations, I'm happy with what Stitch offers for for the money.

Pros: *Easy to learn *Well laid out platform *Reliable ***Great customer support***

Cons: I do have a few negatives to point out. I personally do not like Shopify and at this point that is the only platform you can "push" listings to. I would like to see the ability to "push" to Amazon and BigCommerce. I would really like to have the ability to do an inventory search and NOT be forced to choose a specific inventory item. (I would like the ability to sort or filter by specific things. ie; color, or brand and be able to see a list of ALL available inventory.)

The program itself is great, but the customer service is lacking

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.

Cons: The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.

Overall: It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

Stitch Labs - the first year

Jul 26, 2013
4/5
Overall

Comments: I manage a small business in Sweden that started from zero a year ago and we are now growing rapidly on a worldwide market. We are all designers with very little experience from this game called business. We started using Stitch about a year ago as a side system but when they implemented support for Swedish currency we went all in and we are now using Stitch as a full system since January. Already from day one we've had great support from Jake and the guys and a lot of the requests that we put forward to them eventually got implemented. Therefore I throw them an email as soon as I get an idea for improvements since I know they really listen. Being a designer I really haven't found any other CRM or business software that doesn't give me sore eyes. Stitch is beautiful AND it works. Everything is logical and easy to understand. There are plenty of explanations of business terms and it has been no problem to gradually expand our use of the system as our own business grows with higher demands for structure. I can wholeheartedly recommend Stitch to anyone who needs a business system but doesn't want to use one.

Pros: -Easy to understand -Great support -Great price -Beautiful -Great integrations with 3rd parties -Great reports

Cons: -Developed for US business and some features are not available for international users. -Would like to see further possibilities to customize invoices

Not synching with shipstation, Cant look up records or orders, duplicated styles and rude customer service

Apr 18, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not sure, really. Need new solution but don't have time to implement. I loved the way the screen was visible with the images as we have many skus to keep organized. When records were duplicated and triplicated this caused a nightmare for a small budding business. the images do not print on the invoices so it is difficult for customers to recieve and identify product.

Cons: CS takes not accountability and always blames a third party. This APP has cost me countless hours of time and money to fix and it still does not work. Customer service has been impatient and quick to blame other programs. Images do not print on orders and there is no option to add. Was sold on linesheet cababilities that are no longer.

Great Starter Inventory Management Program

Dec 21, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
Likely

Pros: I love being able to process payments through Autorize.Net with StitchLabs. The reports are very user-friendly and there are many different kinds I can run.

Cons: The software seems to be very slow at loading from page to page. I catch myself manually switching inventory over from Shopify to Warehouse which makes it tedious and time-consuming.

The long search...

Apr 16, 2013
5/5
Overall

Comments: So I started selling and setting up online stores back in 2008. Over the years I would always be trying new software, stores and management tools. I fell in love with shopify a while ago and built a number of amazing stores. Shopify does what it does best, being an online store but I have always gone through this headache of finding some sort of inventory and account management solutions that could could just work as well as shopify. I really have tried EVERYTHING else out there! I cam across Stitch Labs on the shopify app store. I watched there little video and I thought I will give these guys a try. The timing was just right as I was lunching my biggest new store, with over 500 SKU's. After the first 5 minutes of using Stitch Labs I could not believe how well this worked! By lunch time I have all my products imported into stitch and was ready to take on the world. I cannot thank these lovely people in San Francisco enough for making a glorious piece of software, that is always getting better. I'm a stitch user, I think for life!

Pros: Detailed ordering and invoicing. Integration to Shopify and Amazon. Purchase Ordering works great. Reporting is very detailed. As simple or as complex as you want!

Cons: A few little ingratiation's I'm waiting for but I'm sure it wont take these guys long to work them out!

Glad we choose Stitch

Jan 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Desperately needing an inventory system we searched a long time to make sure the one we picked would meet all of our needs. Stitch met those needs and then some. While it is not as intuitive as we would have liked, the tracking and reporting are exactly what we needed. We continually stumble across new features that Stitch offers - and are pleasantly surprised that the feature is available and useful! Customer support for the most part is helpful. We wish that the online chat feature would be available more often, as sometimes it is hard to communicate issues thru email. The customer support personnel do stick with you to make sure the issue is resolved and that you are satisfied, even if it is not as quickly as you would hope. Overall it is a good product and we are happy that this is the one we choose.

Pros: Reporting features Accurate inventory Returns & exchanges made easy

Cons: Online messaging not always available Customer support response time can be a bit lengthy Not as intuitive as it could be - or just needs better explanation on how to do certain actions.

Independent Boutique Designer

Aug 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started my business last year and I was on the hunt for software that would be able to keep up with my ever changing inventory during trade shows season with the ability to match my online stores. Its been the greatest backend to my business. Tracking all my orders fluidly and effortlessly and allows me more time to be working on new designs. One of the best features is the reports and being able to track all the little details to make sure that I am ontop of my game through and through.

Pros: There are to many Pro's to list, everything works seamlessly and effortlessly and the customer service is great.

Cons: My only con would be that I don't see my 'cash' square purchases on my Stitch Labs so I have to manually enter the trade show I am at the keep up with my selling/stock. I also don't have my Square set up perfectly to be able to match so it could be my own issue. I haven't had to much time to sit down and make my 'Square' app look as nice as my Stitch Labs app.

Like it a lot.

Sep 08, 2017
5/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.

Cons: Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.

Excellent product for growing companies

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using Stitchlabs over a year ago to help us better manage our inventory across multiple channels, B2B and B2C. After a few months, we left for another more expensive product as we experienced heavy growth and thought we needed to make a change to a more robust ERP system.

In 3 months, we were back to Stitch and very happy with our decision to return. We got better about letting Stitchlabs know our needs and they in turn have helped us to use the product as we grow. Their support database is a great resource and the product itself is very intuitive. Our team members who only occasionally log in are easily able to use Stitchlabs.

Integrations with other products have been a little slow but understandable as they work to improve their own product first. But the integrations they do add, have been useful to our business including Shipstation, Quickbooks Online, and Authorize.net. As of now, they do not have an open source API but, last I heard, it is in the works.

We like working with Stitch because we feel like they resemble our company - a young, flexible startup with an emphasis on customer service. I highly recommend their product if you are in the market for an inventory management system.

Stitch Saves the Day

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a jewelry designer and fine artist and have used Stitch since 2010 to handle the inventory needs of my multiple sales channels for the jewelry side of my business, Zelma Rose. I first started using Stitch for the easy invoicing and line sheets but as they have added amazing feature after amazing feature over the years I now use it to organize my inventory, invoicing, line sheets, and wholesale account management.

Pros: Easy to use, reliable, great customer service, and always up to date with the latest features and improvements. The best tutorials to learn how to use new features quickly and the nicest customer service team around.

Cons: None. Stitch Labs as a product and team has continually met my high expectations.

Catchy name and nice entry-level product

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.

Cons: Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.

Stitch for a Craft Artist

Nov 27, 2012
5/5
Overall

Comments: I make glass mosaics, and have my Nutmeg Designs Etsy Shop. I had given up on keeping an inventory in a fine art desktop program, in part because it didn't sync with my products in my Etsy shop, and because it didn't have an online component, and finally, because I started making mosaic pendants and couldn't keep up with entering each one into my inventory. I started with Stitch in March of 2012, and it has motivated me to keep up with my inventory, because orders in Etsy get sent over to Stitch, and I can link my Etsy products to their product family in Stitch. I can also keep track of products that I sell in other venues, like at craft shows or shops. At first I had difficulty figuring out what to do with one of a kind items, but Jake, founder of Stitch, said I could make a new product family for each one of a kind, even if it's just a family of one. Fine Art inventory programs tend to assume you only have one of kinds, and so transitioning to Stitch was unfamiliar at first, but as a craft artist who makes pendants, having a product family is awesome, rather than tracking each and every pendant. I'd like to use Stitch as an accounting program as well, and hopefully this will evolve in the future.

Stitch Labs: Center of our Business Universe

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great features, clean UI, informative dash, great support, integrates with everything else we use to run our business. Love how it keeps Amazon and our Shopify store up to date. Could not sell on Amazon without it.

Cons: Hoping they add the ability to save searches for quicker access to select groups of products.

Recommendations to other buyers: Make use of the trial. Ask questions. Focus on one area at a time and then step back to see how everything fits together.

The best solution for my business!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I sell on eBay (full-time) and etsy and a private website. I used to tell myself that I would send x widget to eBay, y widget to etsy, etc. Then I'd sell something on eBay to find it had already sold on etsy. I thought I had a handle on it, but I just didn't.

Now, I go into stitch, put in my purchase orders (receipts from vendors), click a button and the same item goes to multiple sales channels with one key-stroke. If I have a 100 item stock invoice, I used to spend hours manually relisting them to eBay. Now, this is done with a couple of clicks once my stock is entered into stich. No more finding the sold out listing, clicking relist, entering the quantities and relisting. This saves me easily four hours of work per week and it's much more accurate.

I had searched for many years for solution like this and they were too expensive for my small business. Stitch is so economical and is very robust. I've yet to learn to use all the features, but once I do, I expect stitch to be my only pay per subscription vendor. I'm currently using several.

Do this! I am so glad that I did.

very happy

Nov 06, 2012
5/5
Overall

Comments: I'm VERY happy with Stitch. Just the ability to add items (even custom work) to invoices after the order is placed through Shopify is HUGE. It's saving us time with bookkeeping, and providing all the information to our bookkeeper that she needs in just two reports. We're staying out of Quickbooks and able to focus less on invoicing, payment methods, and A/R and more on getting those orders out the door. Data entry and fulfillment times are dramatically reduced while giving us more and better data for tracking sales, trends, and A/R. Win win win. Interface is excellent. Learning curve is very easy. I was able to train our staff to use the program in very little time (huge advantage over Quickbooks). The setup does take a bit of time, and I'm hopeful that will decrease as the platform is developed further. The customer support is INCREDIBLE. Stitch has taken a very personal interest in our satisfaction with the application. Response times to emails are insanely quick and instruction on current functionality or fixes are also lightning fast. Very satisfied and very excited to be on board with Stitch.

Customer Service is 2nd to None and the Product keeps Improving!

Jul 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been with Stich to manage operate my 4 retail shoe stores and out Ebay and Amazon stores. Stitch keeps track of my quantities and other vital data in near real-time, constantly updating and refreshing info for me to utilize on a daily basis. The couple of times I've needed help, a Stitch team member was right there and fixed my issue quickly and easily. No pains!

Over the past year of use, I'd say this has really really made my life more simple and stress-free. I'd recommend this to any company or start-up looking for inventory management across multiple channels or platforms.

Stitch rocks!

Vendor Response

by Stitch Labs on July 21, 2015

Hi Kyle, Thanks so much for your review. We really appreciate it. I'm glad to see that Stitch is working for you and that you have seen regular improvements. We continue to make Stitch even better and have a lot more to come before the holiday season. Please stay tuned. If you need any help, please continue to reach out to our support team. They're outstanding and ready to help. Thank you for working with us, Jake Gasaway Co-Founder

Excellent Business Software and Superb Customer Support

Feb 20, 2015
5/5
Overall

Comments: Stitch Labs is a powerful application and the support team is excellent. Sara, Jenny, Bethany, and Mina have been a joy to work with. I am new to logistics operations and logistics/inventory software and apps. The Stitch team has been very patient, informative, and helpful. We are a very lean organization with a small staff. We are geographically dispersed and our accounting operations are out sourced. We are great at out core business, and we are each multitasking to cover down on business and admin functions of running the business. Therefore, we consider Stitch to be more than an application or service provider, we view them as a business partner. Stitch Labs is our inventory team and they are part of our automations team. The Stitch Labs staff truly wants us to succeed and they provide excellent customer support, advice, and service. We rate Stitch Labs as a 5 star business.

Pros: Competence Customer Service Phone support Live Chat Patience Quality of Software Solution

Everything I Needed & More!

Nov 09, 2012
5/5
Overall

Comments: The gang at stitch have got it going on! Not only have they created a system with the handmade and indie biz owners in mind, they are all about making sure our businesses are managed easily - I'm actually running my business now rather than my business running me! The communication from the team is stellar and I've loved being a part of testing new features! The call I had with the guys was helpful, hilarious, and they even integrated a suggested I made THAT NIGHT! Now I only keep online shops that are integrated with stitch current because stitch does all the work for me! I can't say enough about Stitch and what a HUGE impact it has made for me and my business! I get up to the minute stats on the process of orders, my expenses, revenues, and even inventory! I can add as many custom fields as I want to keep track of them via the generated reports! Wholesale line sheets? Stitch does that too! There are so many features that Stitch has (for such a low fee), I wouldn't want to be without it! Heck, I don't know how I managed before!

For the love of reports!

Mar 09, 2015
4/5
Overall

Comments: I was looking for a reporting system that could give me accurate sales and products reports to use with my BigCommerce store, and Stitch is it for me!

Pros: The site is very user-friendly, and the reports are easy to generate and read.

Cons: 1) The discounts don't always come across in some of the reports so I have to adjust them by hand, which can be time consuming. 2) The reason why I didn't give Stitch Labs five stars- I only use their services for their reports as I only sell digital products on my site. Since I don't have physical inventory and shipping to manage, I don't use a lot of what Stitch offers. I would like to see a different lower monthly pricing plan for those with shops that only sell digital products and only use their a few of the features. Then they would have five stars! :)

Stitch is Awesome!

Nov 12, 2012
5/5
Overall

Comments: I run a small business and just started using Stitch earlier this year. I'm going into the busy holiday season and am LOVING how much time Stitch is saving me! I make most of my products, but also have two local people who help. I sell at craft shows, in stores across the US, and online. I've been able to use the reports feature to take a snapshot of my current on-hand inventory and in-production inventory so I can make sure I produce exactly what I'm running low on instead of just guessing. I can also keep track of sales at many different price points - full retail, consignment, and wholesale. I also love the invoicing feature. I use to invoice through Paypal, but now I feel like my invoices are much more professional. I can print packing slips, email invoices, keep track of packages - I love it! When I first started using it, I wasn't sure if it was going to really help me out all that much. Now I don't know how I got by without it! Try it out, you won't be sorry!

Stitchlabs has been the perfect software to run my business through!

Apr 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love how it integrates my squares sales, online sales, wholesale invoices and PO's all into one program. This has saved me so much headache and time to just have everything on Stitchlabs. The more I use it the more I realized how perfect it is for a small business like mine. I work with a lot of store's, sell online and sell in person with Square. Stitch labs is the only program I know that integrates all three of those channels. All the features are really amazing once you get used to them. And the reports are really great for bookkeeping. You can categorize all you expenses so when tax season comes it's very easy to run reports.

I also love how it's online and now I can potentially work from anywhere now. This has improved my productivity and life in general.

Only con is the new version has been slow at times. I know there working on making it faster though so I'm willing to wait.

Jamai,
www.AnimalinstinctsApparel.com

A stitch in time saves nine ...

Jun 04, 2015
5/5
Overall

Comments: That old saying is so true. Stitch has saved me hours of copy and paste drudgery in managing my multiple selling channels. I am always surprised that big venues such as Etsy do not provide a decent method of printing an invoice, but they don't and that is where Stitch shines. Stitch makes it easy for me to keep my orders organized and prevents a lot of order filling mistakes that used to happen when I was manually preparing invoices by copying the information and pasting into my own forms (how boring is that ?). I haven't even learned to use all the functions that are offered in my Stitch program - and there are a LOT. Don't know what I would do without it.

Pros: Automated, quick and easy to learn.

Cons: The only thing I would ask for at this point is to include a few more selling platforms (like Amazon independent sellers) but I am happy with the program as it is now.

Awesome inventory software/service

Dec 22, 2014
5/5
Overall

Comments: I have been using stitch for about 3-4 months and in that short time it has shown to be very reliable and makes inventory management easy. For now I only really sell on one marketplace at least with any meaningful amount of sales however I plan to develop the others and I know stitch will be there and be available to handle all the different places I may expand into. Customer service is great as well and I couldn't be happier overall.

Pros: Small company with people who take accountability for problems improving software that seems to get better with every update fair pricing considering the service given integrates with all major and increasingly more minor sales outlets

Cons: Can be a bit slow in general sometimes however it seems to clear up. Just would appreciate a little more stability in speed.

Huge Time Saver!!! LOVE IT!

Jul 06, 2013
5/5
Overall

Comments: I am so excited I found Stitch Labs!! It makes my life so much easier by consolidating all these excel spreadsheets, and different apps/programs into ONE place. I love that I can email customers invoices directly from the program or email the PO to vendors super easy! They helped me set up the program with an hour complimentary phone session, then I felt like I needed a little more so I paid for an additional hour. It was definitely worth it for me to feel comfortable with the program and feel confident I knew how to use it to the max potential. They are pretty easily available through chat as well. Definitely recommend this program for anyone looking to consolidate their inventory management system and save time.

Pros: Time Saver! Easy to use once you know the program. Can email right from screen to customer or vendor.

Cons: Did take a little time to learn but easily mastered once I got it.

Stitch Labs

Sep 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company is a start-up that is quickly expanding. Longball is a Designer Golf Apparel that sells product in Retail, Green Grass location and E-Commerce therefore it is important to have an accurate inventory for all integrations. Stitch Labs has helped our company increase efficiencies through inventory management, integrating QuickBooks, Square, etc. Overall it has been worth our investment.

Pros: - Ability to use Stitch Labs to keep up to date inventory in various integrations - Excellent customer service - Ability to build custom reports - Continuing to improve

Cons: - Does not include bar code scanning for inventory management

Must have for multichannel fulfillment ecommerce

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I run a multichannel fulfillment ecommerce operation. This is the best inventory management software to keep track of inventory levels on different marketplaces. If you are using Amazon FBA, there are many features that make SitchLabs the one stop shop for fulfilling orders.

Pros: The user interface is very easy to use. The integration takes minutes and then you are up and running. Customer support is top notch and are able to solve any small nuance problems that pop up.

Cons: There are few cons to this product. It has solved all of the inventory management problems I had prior to using StitchLabs.

Just what we needed!

Jul 07, 2013
5/5
Overall

Comments: We launched our website www.hellolovers.co.uk as well as a number of other channels. We needed a back office tool that would allow all of these to be managed centrally, stock and pricing. We tested several solutions on the market but Stitch came out on top. Cloud based was a big tick for us as we didn't want to manage any server infrastructure and Amazon US / UK as well as Shopify were supported straight out of the box. We then had some out of the ordinary requests which the development team at Stitch Labs offered a great solution and coded it into our setup.

Pros: Great product, simple to use and great development team to back it up that are quick to respond and very easy to work with.

Cons: Very little to be negative about and even those minor things the development team are very approachable to adding to their development timeline.

Just what I needed!

Nov 13, 2012
5/5
Overall

Comments: When I started selling handmade items on Etsy, I realized quickly that I had trouble keeping track of stock because I was also selling the items by hand at shows and to relatives. It was frustrating. I was keeping track of in-person sales on pieces of paper in piles in my studio. Then I found Stitch. Now, thanks to Stitch Labs, I am able to keep track of how much stock I have whether I'm selling online or in person. It's also helped me to streamline keeping track of my expenses so tax time isn't as much of a stress. Their customer service is also really awesome. When I first signed up, I sent in an email and they quickly got back to me and helped me get things set up. This made the transition easier and was super helpful. It's a versatile system that can be adjusted depending on the type of business you're running, and I highly recommend it to anyone who needs a little bit of extra organization.

You need Stitch, you really do.

Nov 08, 2012
5/5
Overall

Comments: Stitch is amazing and so are the people behind it! The GUI is friendly, straightforward and easy to navigate, and it's been so helpful in terms of keeping my orders and inventory straight. Plus, the report functions are a great way to see what's selling and project and plan for the next season. Best of all, the folks at Stitch are always, and I mean ALWAYS, present and happy to answer the smallest, and, in my case, often mildly inane, questions. They're constantly evolving and improving the app; since I started with them in August of 2011 they've integrated with several of the sites I use most and have plans for more in the future--how awesome is that? My data entry just got cut in half! The price is more than reasonable for what you get--it's far cheaper than my gym membership with much better results! The Stitch team really makes you feel like part of the family, and I can't recommend them highly enough.

Stitch Labs has made my life much easier!

May 06, 2015
5/5
Overall

Comments: Stitch Labs has saved me so much time running my online and brick & mortar business. We sell online with BigCommerce and use Square Stand in store. Before integrating with Stitch Labs, I had to manually enter all local sales into our website and hope that the inventory came out right. Now that everything automatically gets done, I'm saving hours every week. We haven't had any issues with oversells since using Stitch Labs to integrate our online and local business. It's made things better for us and for our customers.

Pros: Quick integration, Great customer support, Connects to many different channels

Cons: I wish set up would have been a little easier and quicker, but that was probably just the way I tried doing it. It would be nice to have more sales channels with the less expensive plans.

Started as aid for Etsy renewals, became a huge aid in growing business

Nov 25, 2012
5/5
Overall

Comments: I originally started using Stitch just as a way to have my Etsy listings auto-renew after they sold. It was a nice, easy way to put in my inventory and always have a quantity of 1 listed in Etsy while I still had inventory available. However, my business has grown unexpectedly quickly (praise God!) since I started using Stitch, and Stitch has been a life-saver! I never would have known how to create invoices, product line sheets, packing slips and inventory reports that were required for keeping up with the business and for working with larger retailer. Not to mention keeping track of inventory. They're continually adding awesome new features, making an incredibly easy to use product even better. The few times I've had need of product support, I've gotten a response within about 12 hours from one of the co-founders, and the problem was solved almost immediately!

Intuitive, Easy - I Heart Stitch!

Nov 06, 2012
5/5
Overall

Comments: So I'm pretty new at ALL this stuff, and someone involved in getting our BC site set up suggested Stitch to me - very, very glad he did, I love it. Super-easy to set up, very intuitive, and the customer service from Stitch Labs is incredible - they're fast, they're smart, they're helpful, and they're really nice :) My accounting person is set up with a log in now too, and she is thrilled. Even little things like having a button for my next step within an order ("Add package" button at my finger tips right after I've added a packing slip, for instance, instead of having to navigate back via tabs). Not a huge deal, but it makes things very comfortable. It also has potential to grow with my company, which is great. A lot of times, I find myself thinking, "it can't be that easy," and then, turns out, it certainly is. Thanks Stitch, from a total e-commerce newbie :)

Great Business System Automation Tool

Mar 16, 2015
5/5
Overall

Comments: We use Stitch as our central inventory system for a portfolio on online stores. We have a number of additional apps integrated to Stitch and things are running great. It took a little bit of time to fully setup and integrate, but their customer service is outstanding and helped a lot. We've been fully up and running for about 6 months now and I'd definitely recommend Stitch to anyone who is looking to simplify and automate their inventory system.

Pros: Very customizable. Excellent and available customer service (Stitch wouldn't succeed without this). Great UXI.

Cons: The reporting functionality needs improving. Currently on simple reports are able to be generated. We'd like to see more powerful and customizable reporting ability.

Can't imagine running my business without it

Feb 12, 2013
5/5
Overall

Comments: Our business grew quicker than we anticipated and we knew we had to do something to manage our orders. We tried a calendar, talked about creating a database ourselves and numerous other things but they all took SO much time and left a lot of room for errors. So I took to the web and found Stitch. The customer service is by far the best I've ever come across. My questions have been answered within minutes or the same day if they were more involved. They're friendly, informative, and they know what business owners need to run their business with ease. We love all of the reports and features that allow us to do so much more than just get our orders out of the door. Would highly recommend Stitch to anyone wanting to grow their business and get an inside view at your sales, profits, expenses and more!

Stitch helped us grow our channel sales

Sep 07, 2013
5/5
Overall

Comments: Before we used Stitch we could only keep track of our inventory by listing each item on one channel. Since using Stitch we have been able to double our offers on both ebay and Amazon, immediately growing our sales. The support staff at Stitch has been incredibly helpful and responsive. We're looking forward to a much more productive and efficient holiday season thanks to Stitch.

Pros: Easy channel sync and tracking of inventory over multiple channels. Integrated purchase orders. Downloads to Quickbooks. Great reports on inventory, income & expenses. Fabulous support team. Great documentation, videos & help screens.

Cons: Didn't want to subscribe to another monthly service, but this one is worth it.

Stitchlabs is a fantastic tool!

Mar 19, 2015
4/5
Overall

Comments: Stitchlabs has become an integral tool used everyday by our team to manage orders, inventory and invoicing. The easy reporting system has helped us gain visibility and insights on top sellers and top margin styles. They interface is user friendly and clean providing nice looking templates and documents for our customers. I would recommend Stitch to any new and existing business!

Pros: User friendly Clean interface Easy to use and train staff Has reduced time Increase efficiency

Cons: No integration with SquareSpace Slow loading at times Custom capabilities with logo and fonts Editing could be improved (editing addresses could be per line rather than the entire address)

Amazing!

Jun 20, 2013
5/5
Overall

Comments: I have been using Stitch Labs almost since it was brand new. It is perfect for managing your business especially if you have multiple sales channels. It allows you to integrate your online sales channels, shopping channels, POS sales and even manual orders into one place. It is extremely versatile. Issue POs, invoices, manage inventory, manage fulfillment. They have really done a truly amazing job. I highly recommend this for anyone looking for an inventory management solution, especially if you use more than one sales channel.

Pros: ¿ Easy to use ¿ Clean UX ¿ Easy to learn ¿ Multiple users ¿ Multiple sales channels ¿ Multiple permissions for users

Cons: Sometimes it doesn't make me breakfast when I ask. But only sometimes.

Perfect for Product-Based Businesses

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Stitch Labs since 2012 and it is a great system for small product-based businesses, like mine. I can easily track inventory, manage wholesale and consignment accounts, create invoices, integrate with my Etsy store, and lots more. My favorite feature is reports--from inventory tracking to sales by customer type, there are lots of options. I just used reports to calculate my local sales tax and it was super easy. Customer service is also great via email--I just learned about a feature I never knew about that will make my production even more efficient! The platform was updated over the last couple years and it is significantly faster and more intuitive. I highly recommend Stitch Labs for small business owners!

Great Order Management cloud software

Jun 09, 2013
5/5
Overall

Comments: I came across Stitch Labs quite by mistake, but it was one of the best mistakes I made, in my long searching for a good and affordable order management software in the cloud. There are many good point to mention, here are just two of the ones I like the most 1. The search box - the live search box lets you find anything you like within the software in such an ease that I wish this will be implemented in every software. 2. Inventory variants - very important to my clothing business, this is by far the easiest way to insert variants from all software I came across (and I think I came across everything :)

Pros: People in stitch Labs understand small business needs in the RIGHT way.

Cons: Small details, but they are really improving all the time.

The magic wand of integration - Stitch Rocks!

Feb 27, 2015
5/5
Overall

Comments: We were looking for a solution that would tie our online eCommerce platform to an order management/inventory system, but also make shipping very easy. WE run Fatbikes.com and have to balance consumer direct sales with a growing network of wholesale dealers. After very careful consideration and a leap of faith, we chose StitchLabs as a hub to connect a BigCommerce cart to accounting and shipping solution. The result? A seamless, efficient system that was intuitive to use. We have been very happy.

Pros: Constantly adding additional functionality. Good customer support. Intuitive interface. Great integration with commonly used eCommerce platforms.

Cons: No easy way to handle a return.

Morphine for online sellers

Jul 30, 2013
5/5
Overall

Comments: I manage a small online business that sells primarily on Amazon.com and wholesale. For the past 10 month I have tried close to ten different applications but most of them felt like they would not simplify the process. Until I tried Stitch. All our inventory is pulled from Amazon so the details and images are there, the orders have all the details and we can create po's and invoices straight from Stitch. When you first use Stitch it does not feel like you have to brace yourself for the growing pangs. The first time I opened Stitch I looked at the Dashboard for a min and than it just started flowing.

Pros: Inventory Management Invoicing Purchase Orders Ease Of Use Organization

Cons: Amazon FBA integration is not all there yet

Stitch is great!

Aug 15, 2013
5/5
Overall

Comments: We switched to Stitch labs about three months ago and we have been VERY happy! Being one of the largest Etsy sellers of jewelry making supplies (over 7,000 sku's) has made inventory a hassle... until Stitch! Now it's a snap! It's been a time saver, money saver, and helped reduce oversold product! What more can you ask for! And on top of that, their Customer Service has been great! Well worth the money!

Pros: 1) Easy to learn. 2) Dependable. 3) Customer Service is A++++. 4) Always seem to be working on how to make the system even better! 5) Perfect for small and growing businesses!

Cons: 1) Limited CSV upload capability. (Which is being worked on!) 2) ??????

Awesome Customer Service and Easy to Use

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: StitchLabs is amazing. All of my employees, were able to understand it with ease and quickly. We do all of our invoicing through StitchLabs so it is definitely a part of our everyday lives and we wouldn't have it any other way. I think the biggest plus is the customer service. Having a question, I simply clicked the chat icon and was greeted by someone very friendly ad informative on the other end. I should explain further that it wasn't your typical chat conversation, it felt like I was talking to a friend or colleague! It wasn't an automated or stuffy response, and we loved that. The StitchLab team has been a joy to work with because they are relatable and approachable. I would recommend StitchLabs to anyone!

Great Product and Even Greater Support!

Sep 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great way to manage inventory and sales across a number of sales channels.

Cons: The inventory and sell-through reporting could be improved.

Recommendations to other buyers: Check all your options before committing to any software. It will take a lot of time to switch over if you're not satisfied.

Best Inventory Management Software Out There!

Dec 02, 2014
5/5
Overall

Comments: I've worked on several different inventory management systems and StitchLabs is hands down the best. For us we needed a software that would allow for multiple channel inventory control and thankfully Stitch keeps us organized and on top of our work flow. It also syncs with many other apps like Paypal and ShipStation for easy payment and shipping control. And if you ever have a problem, their customer support is amazing.

Pros: Great multi-channel inventory management Easy to use interface Syncs directly with ShipStation Amazing customer support

Cons: Monthly and Financial reports could be improved Does not have product listing features

Simple and Easy

Mar 12, 2013
4/5
Overall

Comments: StitchLabs really jumped out at me as an excellent product among the CRMs I evaluated. It was extremely quick and easy to get started, add products and accounts, and I had invoices printing in minutes. I will definitely recommend StitchLabs for proprietors of small businesses for which it is suited. Support was great - I had Josh (I think) on chat in a couple minutes helping me out. Good work on a clean, simple product.

Pros: Extremely quick and easy to get started, add products and accounts, etc.

Cons: This is a nice tool for a small business - perhaps a local artisan or t-shirt shop - but not a full-blown CRM suitable for a medium to larger business

Stitch makes Sasa's World Go Round

Apr 09, 2015
5/5
Overall

Comments: We are a small but incredibly busy and complex organization that manufactures jewelry abroad (Kenya) and imports and distributes in the US. We have one full time staff person in the US, but manage a couple thousand pieces a month and multiple sales channels. The Stitch interface is incredibly user friendly and interfaces with all of our other software (Big Commerce, Shipping Easy, Square etc.). We love the reports feature and the ability to conduct all business from one central area. Customer service is phenomenal too!

Pros: Ease of use integration multiple features

Cons: Doesn't yet integrate with Etsy Wholesale - that might be on Etsy though

PERFECT!

Nov 13, 2012
5/5
Overall

Comments: I can't say enough about Stitch! As an inventory management system it works perfectly for me. I can easily stay on top of inventory and sales with a quick click. Even when I fall behind, Stitch is still easy to use. The customization is endless and I love being able to take a look at the health of my business in the drill down reports. The best feature of Stitch is hands down the people. Anytime I have a question, Jake is there to help out, be it by phone or email. The team at Stitch really cares about what they do and their passion shines through. I'm proud to use Stitch not only because of how critical it is to my jewelry business, but also because I am standing behind a great cast of characters.

Excellent Customer Care

Sep 13, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I inherited the Stitch Labs inventory system with very little training so found myself relying heavily on the customer care people to guide me through some integration issues we were experiencing. Every member of the team was gracious and patient with this "newbie" to Stitch, walking me through problem-solving steps and further directing me to various helpful training links. It's great to have immediate access to stock levels for ordering purposes. A great inventory control system and customer care team!

Pros: - a system that integrates with multiple sales channels. - relatively easy to navigate, once you become familiar with the program. - tracking reports. - awesome customer care.

Cons: - customer care is handled via live chat. If you're someone who does better talking with a live person, this may be an issue.

On Its Way To Perfection!

Jul 25, 2013
4/5
Overall

Comments: When spreadsheets, random invoices and the back of your mind isn't enough to keep track of inventory, get Stitch.

Pros: Super clean interface, intuitive work flow and a solid (& growing) feature set. The best part is their support staff. Their attention to detail, "on call" availability and "we give a crap" attitude is what moved me from trial to subscriber.

Cons: No buik upload of inventory. Lacking an integration with WooCommerce (although they are working on it). I sell via my WooCommerce site & offline at shows. I cannot segment non-integrated channels easily.

Great service for our multi channel business

Sep 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Stitch has helped our company expand more products across all of our sales channels without the worry of overselling. The setup was rather quick and easy, and ties in all of the channels that I needed (Bigcommerce, Etsy, eBay, and Amazon). Before moving to Stitch, I would only list products on Amazon that I had hundreds of and adjust periodically. I can now list many more items on Amazon and eBay without the worry that I had before.

The support is top notch and fast, handling all of the concerns or problems that I have had very quickly. In most every instance I have felt that support has gone above and beyond today's standard support rep.

Excellent Customer Service and Product

Dec 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Stitch to sync inventory between BigCommerce (our eCommerce sales channel) and Square (our brick and mortar sales channel). Prior to Stitch, we updated inventory manually which resulted in many errors and customer service problems when someone would order things we were out of stock on. I found Stitch to be quite intuitive and simple to set up. Initially, linking products looked like it was going to be a huge job, but thanks to Stitch's customer service, they actually wrote a custom script for me that automated this process! I was incredibly impressed by that! Thanks for a great product and excellent customer service!

Just what I was looking for!

Nov 13, 2012
5/5
Overall

Comments: Stitch is great! It has a very friendly interface which is easy to understand, meaning less time wasted. I love the features, like importing items from Etsy, inventory management on Etsy (so I don't have to renew items manually), invoices, managing my workflow (it's so easy to see what orders need to be filled), etc. Stitch is adding new integrations all the time, and I know that Stitch can grow with my business and I can add more channels as I need them. The Stitch team is always ready to help if I have a problem, response time is quick, and they actually ask me for ways to make Stitch better! I'm so happy to have found a company that is so invested in my business!

Streamlined the inventory of our small retail operation

Nov 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Stitch helped integrate our online register/shop with our physical inventory. Before, it was a very manual process that took a lot of time. Now I know exactly what my inventory looks like after every purchase and every incoming shipment. It makes accounting easier, purchasing easier and customer service easier. I'm sure there are a lot more tools that Stitch offers that I could be using, but I just haven't had the time to investigate yet. Any time I have had a question, customer service has answered the question to my satisfaction in a reasonable amount of time. That is something that is really appreciated!

Great program

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I sell on ebay and amazon and before I found stitch I was manually moving inventory between store fronts and couldn't easily sell something I had 1 of on both. Stitch has not only helped with keeping an accurate count of inventory and representing it on both sites simultaneously, but also cuts down on relisting time and manual inventory counting. I tried several other similar products but none of them had the ease of setup, intuitive interface, features, and customer support that stitch offers especially for the price. I would highly recommend Stitch for anyone selling across multiple platforms.

The center of my business

Nov 14, 2012
5/5
Overall

Comments: A year ago I was looking for a software solution to managing my inventory - I'd quite outgrown the simple spreadsheets I'd been using. I reviewed a few solutions and Stitch was by far the most obvious choice. It's easy to set up and get started using in an afternoon. I've found the integration features with my Etsy store to be a huge time saver. I love the ability to manage my wholesale orders in the same place, plus integration services like ShipStation and SAILpay mean that Stitch has quickly become the center of my business. The support from the team is outstanding. I recommend Stitch to other product-based business owners all the time!

Stitch Labs is so AMAZING

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Stitch Labs is so easy to use! We use it everyday and it truly is the best program.
We use Stitch for our Auto Parts Business and it's so great! It allows you to add pictures and visualize the items, to avoid mistake. And it also keeps track of all of our orders on different channels. There is just so much that Stitch Labs allows us to do, from tracking orders to viewing our expenses and monthly reports.
All I can say is that I do not regret using this program.
And the customer service is GREATTT! They always provide so much support and do their best to answer my questions.
SO WORTH IT!!!

You can't beat it for the price

May 26, 2013
5/5
Overall

Comments: Stitch is a full-scale inventory management app that will serve the needs of most small to medium sized businesses, especially those operating online retail/e-commerce stores. It's big on integration and support is very hands-on, fast and aware.

Pros: Easy to get started with and integrate, easy to use and navigate. Unbeatable price for the features included.

Cons: Currently no way to apply a credit note to an invoice or apply a refund to customer directly. Also for businesses that buy/sell in multi-currencies, there is not multi-currency feature at present.

Impressive!

Dec 04, 2012
5/5
Overall

Comments: WOW! I've only been using Stitch for a couple days now and I love it! While looking for a cloud based solution to manage inventory and orders, I came across StitchLabs. Although they need a few more integrations, the UI and ease of use for entering new data is the best I've seen and requires very little effort to get it up and running. If you're looking for a way to manage many store fronts such as Etsy, Big Commerce, eBay (future), and Amazon from a single cloud based solution then look no further. Support is quick to respond and knowledgeable. Great customer service! Free for one channel, but well worth paying for.

Keep track of orders and inventory

Dec 24, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have used Stitch for 3 years. It integrates with my Etsy shop and I can also add orders from other venues manually. Being able to send professional looking invoices with Paypal inegrated is great. For now I use it as a way to do my bookkeeping - since I can enter all my expenses and do reports. Sometimes I get a bit lost when trying to add products to inventory, or in finding products recently added, but overall, I can usually figure it out. I am on a very basic plan, so I don't use customer support. The Knowledge base will sometimes have my answer or the blog.

Best Deal Around

Mar 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its winning feature for me is it can now integrate with WooCommerce. For a cloud system with inventory management and purchase order system, this is the best deal of all the programs out there. I do wish parts of it like the purchase order sheet were more customizable as that sheet is full of mumbo jumbo that obscures my order so much I don't want to use that feature. Otherwise, it is fairly simple and self-explanatory. The help sheets are a good place to start with info and their customer service team does a good job answering the detailed questions.

A great inventory solution for our store

Aug 28, 2013
5/5
Overall

Comments: We absolutely love Stitch Labs. Keeping track of inventory is a giant pain in the ass unless someone pays for a point of sale system, which is normally a bit clunky. With an iPad, Spark Pay, Stitch Labs & Xero we're able to FINALLY control our inventory management & bookkeeping in a fluid autoupdating solution!

Pros: Plays well with specific payment processors and accounting software (auto syncing data).

Cons: No sale notification emails - I would like to get updated when a remote sale takes place so I can fulfill it on the spot.

Wall Stories Loves Stitch!

Nov 13, 2012
5/5
Overall

Comments: I started my wall decal business in 2010. We sell to large retailers, small boutiques, we offer drop shipping, use distributors, sell through our website wallstories.com and even still do some consignment with favorite local boutiques. Billing and inventory were taking a large chunk of time. Then Stitch came along and freed us up so much of my time. Time that I can now spend on growing my business. As a bonus I also have reporting capabilities so I can see how a specific collection is doing, or who is late paying their invoice with the click of a button. Thank you Stitch, we love you!

Essential for any growing business

May 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before Stitch we spent hours each night syncing inventory from channel to channel with no end in sight. This product is quite simply an essential piece for anyone looking to grow their business, rather than just spending all of your time maintaining it. After we committed to a trial, we immediately received a call from Britney at Stitch setting up a walk through of the program. She covered everything we needed and made the transition extremely easy. Affordable, yet loaded with features. We'd highly recommend this program.

Stitch's integration with XERO an utter disappointment.

Jan 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Stitch's inability to properly respond to customer service issues deprived our company of hundreds of hours of time which could have been reinvested in sales. Dump Stich before you sink too much time in a clunky platform with little to no support.

Multi E-commerce Store Solution

Mar 06, 2015
5/5
Overall

Comments: Stitch Labs is the benchmark application for multiple B2B and B2C store integration involving inventory. The ROI on the application is through the roof!

Pros: The complete consolidated integration of purchasing, inventory and sales orders activity across supported platforms. Viable accounting features/reports to track sales and expenses.

Cons: Occasional integration hick ups. Email based customer support response time can be sluggish.

Just what we needed....

Jan 17, 2014
5/5
Overall

Comments: Stitch Labs is just what our company needed . We have 2 websites and were looking for a inventory management program. Found the app for stitch labs on etsy.. Using Stitch Labs is going to make it so much easier to track the inventory And with almost 5000 items on each site , We were desperate ...

Pros: The ease of use. Customer service is fantastic. Reports are easy to read and follow. The tracking is a great feature. I highly recommend Stitch Labs.

Cons: None

Really what I needed

Jan 16, 2013
4/5
Overall

Comments: While there could be some improvements as far as functionality goes, such as adding in support for batch product updates via csv/txt file, overall it is a very simple intuitive product with enough help and support videos to get you up and running, then it almost takes care of itself. Really. It's very good for a small businesses needing to take a step up in the inventory and order management aspects of their business. Stitchlabs will help you grow, it will save you time, and it does it at a really great price.

Great tool for serious online selling.

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the biggest issues with larger volume selling is maintaining inventory channels across many channels. This tool solves that. When something sells on one channel, the inventory is updated across the others. Awesome.

Its making me more sales. Now I can update inventory numbers in one place and its updated everywhere. Lots of extra benefits like a multitude of reports. Customer service has been excellent. Very nice chat feature to get fast response.

The perfect WOO Solution

Oct 08, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have over 300 skus in our online shop and tracking inventory / orders was becoming a headache. Luckily I came across Stitch Labs which has everything we needed and more. My time spent on managing orders/inventory went from 4 hours to 1 hour a day. The integration was done within hours and the support team was there very step of the way, always accessible by phone and chat. The software is intuitive and easy to use.

Pros: Fantastic support, online chat and phone support is superb. Easy interface and integration with woo and ship station Free trial so you can make sure it works for you

Cons: A few minor bugs but they are quick to fix