Stitch Labs

Stitch Labs


4.5 / 5
187 reviews

Who Uses This Software?

Medium-sized multichannel retailers looking to centralize and automate their inventory and operations for complete visibility and scalability.


Average Ratings

187 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $799.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Stitch Labs
  • www.stitchlabs.com/
  • Founded 2011
  • United States

About Stitch Labs

Stitch is an inventory and order management platform built for modern, high-growth brands and retailers. We help you sell efficiently across multiple channels, respond quickly to operational demands, and control your inventory from one place. With Stitch, you get a partner and platform focused on forward-thinking retail, helping you focus on building your business.


Stitch Labs Features

  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Backorder Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

Stitch Labs Reviews Recently Reviewed!


Overall one of the better solutions on the cloud but with its flaws

Dec 01, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

Pros: Here's why I stay and you probably would choose this platform: It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

Cons: It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit. The service went down once this year during peek hours, that blew. The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.) Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing. Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

Recommendations to other buyers: Overall it's worth my $75/Month and once they improve I will consider the new pricing plans if there's value.

Highly Recommended

Feb 23, 2015
5/5
Overall

Comments: Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Pros: -FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Cons: -One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

One Solid App

Feb 16, 2015
5/5
Overall

Comments: I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes. I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other. Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed. In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes. A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job. Bottom line: once you find inertia with Stitch you'll wonder how you did without it.

Pros: - Rich functionality - Support team is there for you - Xero integration that just works

Cons: - Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow). - No phone support if you don't have the right plan (but honestly the live chat is awesome)

Awesome Product! Easy & Seamless Integration

Jun 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were spending countless hours keeping our inventory up-to-date across three platforms. Unfortunately we were doing all this manually. Not only were we wasting a lot of time on non-revenue producing activities, but we were also not able to keep up with sales at times and ended up refunding items that were not in stock. Not a very good business practice.

Then along came Stitch. We have about 1000-1200 different SKU's. With the help of Stitch's customer service, we were able to export our items to an Excel file, do a little manipulation to them, and import them into stitch in a couple of hours. Unfortunately for us some of our SKU's weren't the same across all three platforms so that took a little while to correct. This was something that just happened over the years of doing things manually. This was a problem we created, but Stitch's folks helped us with ideas of how to get this corrected as well.

In all it took about a week to get everything up and running. It was a little painful but most of that was caused by us and how we had all our SKU's entered. But after the initial pain was over, I could not be happier. Not only does all of our inventory update across all platforms when a sale occurs, we are selling MORE because our inventory is real time on all. Before we would limit inventory on a platform or two because we didn't want to sell something we didn't have. Not only are we saving money on keeping up with inventory manually, our revenue is also increasing. How can you beat that?

Stitch also allows you to create purchase orders. You can pull in the items that are low stock right into a PO. You can setup your vendors right in the software as well. Once the PO is complete, you just share/email the PO to the vendor right from the software. This is another time saver for us. The best part of this is the receiving process once the order arrives. You just "receive" the items that came in and BOOM....the inventory is updated on all your sites. This is one of my favorite features. Before - we were spending hours on receiving stock and updating across platforms. Now we can spend that time marketing, looking for ways to improve our business, and keeping our eyes on the competition.

I can go on and on about this product. In short, you should give it a shot. I'm sold! My only regret is we didn't find out about it sooner.

Great Inventory System for Small Business

Mar 15, 2015
4/5
Overall

Comments: I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Pros: 1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Cons: 1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

Always changing and trying to add functionality

Sep 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

Pros: I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

Cons: They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

LOVE Stitch Labs!

Jun 29, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated!

Customer service is great. They are prompt, personal and friendly!

Cons: I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out.

I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.

Overall: I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Recommendations to other buyers: The tutorial videos are super helpful!

Great for mid size companies with large inventory/variants

Feb 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.

works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

Cons: one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.

another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

Finally!!!

May 08, 2013
5/5
Overall

Comments: I have tried a LOT of different solutions to keep the same things listed on Ebay, Amazon, and my own webstore, and FINALLY I've found a solution that works and for under $100 a month! I've tried Vendio, Bizelo, researched Bigcommerce, and countless others I can't think of now and they all had fatal flaws, but the search is over finally. I was up and running pretty quickly too and in under a week, I have all of my inventory items synced and selling! Ebayers, it actually will end listings that are out of stock, and RESTART THE LISTING when stock is entered again!!! I told them it was impossible, but I tested it, and it actually works. That is a miracle. Just re-stock your out of stock items and your products become available on ebay, Amazon, and your webstore. For Real! There are a few things about how I view inventory that could make it better, but they are already working on them as they just launched the ebay integration, and are already better than anything I've seen on the first shot. Its that good! No I don't work for them, I just want them to be super profitable so I can keep using them, and I want them to have the resources to continue to improve this "already great" product, because inventory management has been the achilles heel of my business for years, and I'm in la la land right now at under a week using this product. Another thing, I get my emails replied to within hours, and they have Chat help available most of the day, and everybody is super competent. It isn't farmed out support, they say stuff like "hold on while I ask the programmer". Dang! I wholeheartedly reccomend this product, and I think I'll make a youtube video to make it a fast set up, even though they called me and gave me a free 30 minute demo. So glad I found Stitch!

Pros: It syncs Ebay and Amazon and my website. You create orders by Sku, email and receive to inventory in the software. you can email invoices which change inventory when paid. Much more...!

Cons: Creating/Managing kits is not smooth yet, but they are already fixing that.

Stitchlabs and Process Redesign

Aug 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our company had been using Stitchlabs for some time when inventory control became a must solve problem. Cardboard Safari had barely scratched the surface of the functionality and features that are offered by Stitchlabs. Starting from scratch, we established a parallel account and looked at each piece of data and how it moved and worked within the software. With the side by side comparison we were able to build all our listings and link them across our multiple sales platforms to take control of almost all of our data and keep it in a single place. Stitchlabs has improved every process of our company and will continue to be a part of our operations for a very long time.

Pros: Fantastic customer support, I have never left a conversation without a solution. The ease of use and accessibility of Stitchlabs is top notch, almost anybody can learn to use it to full potential in a short amount of time. The number of available integrations beats out almost all similar apps currently available. Being able to "tag" contacts and orders with bits of critical information is a great feature. The reporting is fantastic and has allowed for more informed decision making.

Cons: Overall Stitchlabs is fantastic, there are a few features that could be very helpful but are not core to the intended function of the application. CRM features that show things like when a contact last ordered would be a great addition.

3 Years on Stitch

Oct 22, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: We started using StitchLabs for our inventory in 2015 and have used it ever since. We like how easy it is to fix unlinked orders. When orders become estranged from their parent (due to SKUs not matching between Amazon and StitchLabs, for example) it's easy to identify them and fix the issues. The basic reporting capabilities are useful but not being able to access them on my phone makes the usefulness of them very limited.

Cons: You can't edit inventory levels (quick reconcile) on the product level. Super basic but pretty much essential aspect of any inventory system. Seeing our available inventory is nearly impossible to determine unless we do a tedious subtraction formula for each product just to see our current inventory (Current - Available = Actual Inventory). Stitch loads very slowly on all our computers - mostly 2017 iMacs and MacBook Pros. Stitch has increased their cost dramatically since we started, resulting in a massively unexpected withdrawal from our bank account of $4,000 in a 5 month period due to "overages", which is nothing more than Amazon FBA orders. We're starting a few new businesses soon and we're definitely not using StitchLabs with any new business, and we're trying to figure out how to jump ship onto a different system that we're using for another business of ours that doesn't charge per unit sold. If you're a small business please don't make the same mistake we did and find a different inventory system that doesn't penalize you on each unit sold, especially if you sell on Amazon FBA. StitchLabs will work great for you when you're small, but once you grow to a small business you're locked into Stitch and then you're basically SOL.

Lots of holes with this software

Feb 02, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Pros: - the look and feel, no issues - the pricing, no issues - handling the movement of inventory units to/from the sales channels, no issues

Cons: - reporting has lots of holes in it - perpetual syncing issues to the integrated accounting solution - the syncing of COGS data to the integrated accounting solution can only be done monthly - recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Recommendations to other buyers: - my recommendation to Stitch to have them invest in the back-end of their software, primarily the reporting and proper syncing of data to the integrated accounting solution. This process needs to be properly reviewed and signed off by a CPA or auditing firm. Per my communication with Stitch, they state they are an inventory management platform company and not an accounting solutions provider and, thus, some of the issues are not their problem...Big mistake...if you offer an inventory management solution, make sure the data or output from the inventory management solution can be properly integrated with an accounting software. If Stitch can invest the proper time and money to correct the back-end, then they will have a decent, respectable product. If not, it will continue to create issues for accountants properly booking the inventory related transactions (Sales, COGS, Inventory...) into their software. This will ultimately skew financial reporting to management and wreak havoc should a company require a year-end audit or review. As well, it will create issues with tax reporting. My frustration after communicating my issues with their group...is that Stitch's involvement for continual improvement enhancements of their product is not in the foreseeable future.

Stitch Labs Mediocrity for

Apr 21, 2016
2/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

2 / 5
Value for Money

Comments: We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Pros: -It's great to see all your orders in one place. -It creates a beautiful invoice. -We love the ability to import a Purchase Order and mark it as received into inventory. -We like it's dashboard capabilities

Cons: -No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units. -We have yet to see inventory sync successfully without constant counting and recounting of inventory. -No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability. -When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information. -There is no clear way to notify clients of backorders without more manual typing and intervention. -Does not have the ability to print a pick list for our team to pull orders. -When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up. -Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported. -No barcode scanning to ensure inventory accuracy.

Looks easy but takes a lot of learning how things work

Jun 25, 2015
2/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Comments: Got this software to connect multiple platforms that i have with one inventory system. I actually shopped the market through a good amount of inventory management softwares. I had a few key points in mind that i needed, and Stitch Labs seemed to have it all, and looked pretty easy to use. Based on the marketing that i have seen them do. It seemed like they are constantly changing and growing, so i thought it would be the best bet. Some things i found that became a big liability for me when working with them:

Cons:

1. Customer service is in California i believe, so any response i needed immediately i needed to wait until about 12 - 1 pm (i am located EST)

2. Their platform was very complicated to use on the simplest term. I am pretty tech savvy and have about 10 or so softwares that i use on a daily basis and i kept finding myself having to contact customer support.

3. Besides for Shopify, they aren't really fully integrated. They are basically a shadow of what is going on in the platform. So really they are good for reporting in that sense, but not solving the issue of inventory really. ( what i mean by that, they only receive information from platforms about products and inventory, they dont send back information. Only Shopify, do they send information back to the platform. So your still stuck to working and managing however many platforms you have.)

Overall, the feeling that i get from the platform is that it was built by programers and developers, and their mindset as to how to manage things. Where as you would want an inventory management platform to be built with an inventory managers mindset. Yeah, they hit every point they say they do but how do they hit each point is a big deal. A lot of times i feel like im scratching my right ear with my left hand while working with their platform. Which is a big waste of time, and gets me and my employees very confused.

Pros:

1. When you do get customer service, their are very respectful and helpful.

2. They are a growing company.

3. They do hit every point they say they do.

I just wish they had the most simplistic/fundamental inventory management things done simply. A lot of other people do it, im sure they can.

Vendor Response

by Stitch Labs on July 21, 2015

Hi Sammy,

Thank you for your feedback. We appreciate it. You're absolutely correct in that we are constantly moving and growing. Our integrations continue to do more all the time. For example, today we released our "Master of Price" feature that allows Stitch to not only sync stock quantities and order information across all channels, but to control pricing as well. See more here: http://www.stitchlabs.com/blog/new-in-stitch-master-of-price-pricing

With regard to support, yes we are located in California. Your feedback is heard and we'll likely have extended support hours in the near future. CS is extremely important to us and our goal is to provide the necessary resources for our customers to be successful.

What we do is hard. If it weren't, we wouldn't be needed. We'll keep working to make Stitch even more user friendly and hope to work with you again. Please let us know if you have any questions. We're happy to help.

Regards,
Jake Gasaway
Co-founder

Do not use stitch if you sell on ebay

Jun 24, 2014
1/5
Overall

Comments: I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e

Pros: easy to use great customer support

Cons: inability to integrate with ebay system serve down

Vendor Response

by Stitch Labs on September 15, 2014

Hi Weiwei,

I'm one of the co-founders of Stitch Labs. Thank you for your note. GetApp has built in the ability to respond to reviews recently, so I wanted to reach out and first of all apologize for the trouble you experienced while using Stitch. The last thing we ever want to do is hinder a businesses ability to operate efficiently. We started the company to help make life easier for our customers and are working hard with thousands of businesses to do just that.

I've addressed your two major issues below. Please feel free to let us know if you have any other questions. We're happy to help.

1. eBay GTC listings: While it looks like a listing stays up for eternity when you deem it GTC, eBay actually creates a new ID on the back end after 30 days. You're not able to see this ID, but our system recognizes it as a new product and imports it into Stitch again, causing duplicate inventory items. This is why we currently require all listings to end. Then, Stitch will automatically re-list the original item within a couple minutes once the time period (e.g. 30 days) is over, and the re-listed product has the same eBay ID on the backend because eBay didn't have the opportunity to create a new ID automatically. Our engineers are continually working to close this gap, but at this time, our current process is most effective. More to come in the future, should that change.

2. Server issues: We launched our new platform on June 1st. Along with our new platform, we launched many upgrades to our back-end infrastructure that would allow us to scale with companies well into the future. I admit, there were some rocky times from June - July and I apologize for that. You can see from the many reviews prior to yours that our customers are very happy with Stitch. We underestimated how all the moving parts would impact our customers and we should have done a better job at communicating. We will be better going forward.

Our transition is complete now. Our new platform and infrastructure are in place and we're excited to be moving forward. We're launching new features every two weeks and more integrations are coming soon. While the transition was difficult, we wanted to get our new platform in place well in advance of the holidays.

Again, I apologize for the problems we caused while you were using Stitch. We'll be here and would be happy to have you back, if you want to give it another shot.

Have a great holiday season and thank you for trying Stitch.

Jake
Co-Founder
Stitch Labs

Stitch Labs - One App to Rule All Your Channels

Dec 02, 2014
5/5
Overall

Comments: Stitch Labs has truly become the foundation of our busines and I wholeheartedly recommend it for any shop selling through multiple channels. We rely on Stitch to keep three channels up to date with available inventory: our retail Shopify storefront, our reseller Shopify storefront, and Amazon. We initially went with Stitch so our two Shopify stores could share inventory. We had previously tried some of the variant-based app workarounds for wholesaling on Shopify, and while valiant efforts, they call came up short, namely because they "broke" integrating with other apps unaware of the unconventional use of variants (like FB publishing apps). Other stand-alone Stitch competitors were also not an option either because they could only handle one Shopify store, not multiple. Amazon integration was a real bonus, as we previously abandoned selling on Amazon due to the administrative burden of constantly updating inventory on Amazon. We also sell through an additional, less common, marketplace not supported by Stitch. No problem. Stitch lets us effortlessly enter the orders through its web portal. Within minutes our three other online channels are updated to reflect the proper inventory levels. We began with Stitch about a year ago. It was fine then and it just keeps getting better. For starters, we love the new UI - clean, consistent, and informative. The recent speed boost and other tweaks make it a pleasure to use. We are also thrilled with the new BETA bundling feature. Some complain about Shopify lacking this or that function. However, some of that is by design. Bundling is one such feature - I do not want it in Shopify because we have multiple channels. Bottom line: Stitch Labs saves us time, saves us money, saves our sanity, and allows us to smoothly manage our business in the multi-channel world that is modern e-commerce.

Pros: Well designed app. Great support. Continual incremental improvements.

Cons: Occasionally slow in searching

Great inventory and order management!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.

Cons: Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.

Stitch is a great solution to manage my inventory over all my selling channels

Sep 20, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We operate several online stores and a storefront boutique. Stitch is the perfect solution to manage our product counts over several channels. Our top rated power seller status on eBay relies on good service, accuracy in inventory and managing all of this myself was very time consuming and not always perfect. The set up did take a week of work and effort on my part in gathering up all of our product skus, but once all the data was uniform across the channels stitch was able to link everything together and now we are up and running very smooth. When an item seems on Amazon stitch pulls or replaces it across all the stores. I love this app and am so happy to finally have a solution that works. No more worry overtime an item sells out that I have to pull it quick off eBay or Amazon because stitch is on it.

Pros: 1.Very simple with skus on all the products 2. Great solution for multi-channel selling 3. Saves so much time and worry 4. Once the set up was complete it works like a charm. Love it 5. No more worries when a last item sells on a channel to hurry and pull it because stitch does all the work 6. Reports on product sales provide info to make better decisions 7. Best solution for a multi-channel store

Cons: !. Does not link with my 3dcart website. Please add 3dcart 2. Customer service is hard to reach in the initial set up 3. Had some problems in the set up with Square creating duplicates and had to manually delete them. It was time consuming 4. No phone support unless you upgrade your plan 5. Wish I would have kept shopify because it is compatible, but needed pay with Amazon that 3dcart provided

Excellent Cloud Based Inventory System

Aug 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our business has been around for 30 years, and until we made the switch to Stitch Labs, we have been using Excel spreadsheets to manage our inventory. This meant having to manually add/subtract inventory, having no clear reporting, and just a jumbled mess of data (since columns were added whenever they were needed, and not always used for what they were meant for). We decided we needed to make a change to a better system that would allow us to spend less time doing the tedious work of managing the inventory (which was inevitably wrong), and more time running our business. We are a fishing tackle business that has 1,000's of products/variants and Stitch Labs made it a breeze to add products to their system by building the lists in Excel, which we are used to, and then importing the data to their system in bulk. Their support is also impeccable, we were a little shy about making a commitment to a monthly payment for our inventory system, but from day one, the "Master Stitchers" have been there when we needed them , even when we don't. I love the fact that they proactively call their clients and check up on them and see if there is anything they are stuck with or having issues with. That's a big plus with us versus companies that are willing to take your money, and then never followup with you.

Pros: - Bulk Add/Edit Inventory - Easy to use User Interface - A lot of built in Reports (with the ability to have them make you custom reports) - Cloud Based (Can work from home on adding new products to the system) - Integrated with 3rd party ecommerce systems that allow you to manage inventory and orders from a central location - Great support staff

Cons: None so far. Even though there are some convenience features that I would like that aren't in there, being a cloud based system, Stitch Labs is constantly adding new features and improving the system.

Pretty Awesome inventory system

Aug 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place

Cons: Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying.

Overall: We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more!

We use this for inventory and channel management

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it handles inventory management over numerous online channels is amazing and the way it calculates and automates PO's is a time and life saver.

Cons: I wish it had more financial capability. Currently we tie it to Quickbooks for statements and such, but it would be nice if it was an all in one solution.

Overall: We use this all day every day. It gives us unlimited custom fields, brings in orders, reminds us to reorder, allows intracompany transfers, and new features are constantly being added.

The heart of our brand

Dec 08, 2014
5/5
Overall

Comments: Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

Pros: Fantastic customer support. (Hi Con!) Great platform, does what I need, new back end is fast and has been reliable

Cons: It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.

After the initial data input it became fairly user friendly.

May 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.

Cons: On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.

Overall: Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.

Powerful and robust Inventory Management

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It pretty seamlessly syncs to a vast array of sales channels and services. And customer service is pretty astoundingly great. The reporting features are very robust as well.

Cons: There's no way to manage production components/materials, or WIPs (work in progress). The inventory CSV process is a little cumbersome, and very small mistakes on it can have devastating results if no backup is kept.

Overall: Their customer service is amazing. The chat feature is available most of the day, and has been invaluable for us. Overall, inventory tracking has been improved greatly with Stitch Labs.

Essential tool for multichannel sellers.

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Syncs inventory across multiple sales channels. Customer service is on point. Very full featured package with more power than any other similar service I have tried.

Cons: Not a lot of drawbacks. Pricing has increased and may not be for low volume sellers. Learning curve is higher but the customer service is always helpful.

Overall: Syncing inventory numbers in one place, saving time and increasing sales.

Wonderful time saving product that helps me keep organized

Oct 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is top notch and easy to use even for people like me that are generally computer friendly but can be overwhelmed with software at time. It's also very stable and rarely crashes or has errors. The support as well is wonderful. I haven't had to use it much since the software works as it should, but the few times I have used their support it was very quick and helpful.

Cons: There really isn't much I dislike and what I do dislike seems minor and petty to complain about. I guess having later phone support for evening issues would be pretty nice. Adding more channels such as 11main and other newer marketplaces would be great too, but for all I know those could all already be in the works.

Recommendations to other buyers: If you sell on multiple marketplaces you need to think about your sanity and keeping tracking of inventory across multiple sites. I was trying to do it on my own and would constantly oversell more than I had or be under stocked with items on the shelves not listed everywhere. If you only sell on one place and never plan to expand then honestly this software wouldn't be nearly as useful to you. In closing I would say to check your business plan to evaluate using this software.

Stitch & WooCommerce barely supported. non stop issues.

Jul 10, 2015
2/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

3 / 5
Value for Money

Comments: I jumped on board as soon as stitch launched the woocommerce addon in excitement, quickly hit the wall with integration and execution. problem after problem, connection issues, import issues, and hell to get support! one of our issues was importing our large order history - we thought this was crucial for reporting. in the beginning i learned very quickly i had to pay extra for phone support - the online chat was buggy as hell, i had left dozens of chat messages and got replies back off and on. when i did get in touch they were helpful and nice, but would often pass the issue on to their "engineers" which NEVER got back to me. i had to get support to manually push hundreds of orders as they would not sync! Even after i paid for phone support you have to book calls!!! good luck getting same day support! Currently i am dealing with an issue i reported months ago - with no response from any engineer, any sales that come through with coupon codes used do not get marked as paid, instead are marked with partial payments. to finalize the orders so they can be packed in shipstation one has to manually go into orders - awaiting payment - and go into each order and add a payment for the missing few pennies ( stitch cannot calculate the numbers correctly! ) the only reply was that this is part of stitches core functionality and most likely not be changed!!!! How can an ecommerce site operate with no coupon codes? it takes hours to manually add payments to each order! i have verified this with stitch staff and they are making zero effort to fix the issue. if this can be corrected i would be amazed but i cannot hold my breath. I don't understand how any other companies could operate with these bugs.

Pros: Love the design & interface

Cons: - woo commerce bugs listed above & sparse updates - how about barcode support??? - paid phone support still not great - how about real time channel updates! i hate pressing sync all the time!

Vendor Response

by Stitch Labs on July 13, 2015

Hi Chris,

I was able to review your case history and have responded via email. Customer service is extremely important to us and we'll do what we can to get you on the right track.

Regards,

Jake Gasaway
Co-founder
Stitch Labs

Perfect At What It Does.

Feb 27, 2015
4/5
Overall

Comments: I've been using Stitch for exactly 1 year and they have gone through a lot of upgrades since then. It does a great job of keeping my inventory updated across the different platforms I sell on. I did tried 2 other platforms before settling on Stitch. I know people have complained about not having phone support, but since they are almost always available during business hours on chat, it's never been an issue for me. The couple of times i've had to send an email instead (like at night), it's been answered the next morning. I use FBA for a lot of our inventory and one thing i've really come to rely on is the ability to push an order from outside Amazon to their fulfillment center. That has been a major time saver. While the system does have limitations, I'm happy with what Stitch offers for for the money.

Pros: *Easy to learn *Well laid out platform *Reliable ***Great customer support***

Cons: I do have a few negatives to point out. I personally do not like Shopify and at this point that is the only platform you can "push" listings to. I would like to see the ability to "push" to Amazon and BigCommerce. I would really like to have the ability to do an inventory search and NOT be forced to choose a specific inventory item. (I would like the ability to sort or filter by specific things. ie; color, or brand and be able to see a list of ALL available inventory.)

Average Solution

Mar 03, 2015
2/5
Overall

Comments: It's almost one year that we are using Stitchlabs. In the beginning i was very excited with the tool, with the interface and also with the Stichlabs team. They are very fast in responding and trying to help. When you work with the tool on a day to day basis, some obvious features are missing that can make your life very difficult. Stitchlabs changed their interface a couple of months ago. There were many bugs and it looks like they are fixed by now. We are still a small start-up and do not have many orders. But I wonder many times how come that i am the first one to discover basic bugs in the system.

Pros: Customer support: Stichlabs is very fast in responding to all kind of inquires. That makes you feel taken care off. Very well done, Stichlabs Team!! User Interface: It took some while to get used to the new user interface. But it's much better than other user interfaces i have seen.

Cons: Data & Reporting: There are beautiful pre-generated report with many colours. But when you really need the raw data to extract and do your pivot table, reporting, accounting, etc. it's almost impossible. You cannot extract all the data you need and what you can extract it takes you a lot of time to get them in a simple raw format. Also there are some fields in the systems, you can only input the value (e.g. Customer contact details) but never use these field anywhere else in the application. So what's the point ? It can drive you so crazy, that it's a reason by himself to look for another solution. Currency: Stichlabs is very US driven. You have the possibility to display different currencies. But on the backend and reporting you do not see the currency at all and the reports mix up completely the numbers. Only workaround is to use tag. But that is a in my opinion not really a workaround if you need to do your accounting and other important reports. Speed: Somehow the speed to access the Stichlabs from Europe and Asia is slow in the morning time. That is probably the night time in the US.

The program itself is great, but the customer service is lacking

Aug 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.

Cons: The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.

Overall: It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

Stitch Labs - the first year

Jul 26, 2013
4/5
Overall

Comments: I manage a small business in Sweden that started from zero a year ago and we are now growing rapidly on a worldwide market. We are all designers with very little experience from this game called business. We started using Stitch about a year ago as a side system but when they implemented support for Swedish currency we went all in and we are now using Stitch as a full system since January. Already from day one we've had great support from Jake and the guys and a lot of the requests that we put forward to them eventually got implemented. Therefore I throw them an email as soon as I get an idea for improvements since I know they really listen. Being a designer I really haven't found any other CRM or business software that doesn't give me sore eyes. Stitch is beautiful AND it works. Everything is logical and easy to understand. There are plenty of explanations of business terms and it has been no problem to gradually expand our use of the system as our own business grows with higher demands for structure. I can wholeheartedly recommend Stitch to anyone who needs a business system but doesn't want to use one.

Pros: -Easy to understand -Great support -Great price -Beautiful -Great integrations with 3rd parties -Great reports

Cons: -Developed for US business and some features are not available for international users. -Would like to see further possibilities to customize invoices

The long search...

Apr 16, 2013
5/5
Overall

Comments: So I started selling and setting up online stores back in 2008. Over the years I would always be trying new software, stores and management tools. I fell in love with shopify a while ago and built a number of amazing stores. Shopify does what it does best, being an online store but I have always gone through this headache of finding some sort of inventory and account management solutions that could could just work as well as shopify. I really have tried EVERYTHING else out there! I cam across Stitch Labs on the shopify app store. I watched there little video and I thought I will give these guys a try. The timing was just right as I was lunching my biggest new store, with over 500 SKU's. After the first 5 minutes of using Stitch Labs I could not believe how well this worked! By lunch time I have all my products imported into stitch and was ready to take on the world. I cannot thank these lovely people in San Francisco enough for making a glorious piece of software, that is always getting better. I'm a stitch user, I think for life!

Pros: Detailed ordering and invoicing. Integration to Shopify and Amazon. Purchase Ordering works great. Reporting is very detailed. As simple or as complex as you want!

Cons: A few little ingratiation's I'm waiting for but I'm sure it wont take these guys long to work them out!

Glad we choose Stitch

Jan 15, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: Desperately needing an inventory system we searched a long time to make sure the one we picked would meet all of our needs. Stitch met those needs and then some. While it is not as intuitive as we would have liked, the tracking and reporting are exactly what we needed. We continually stumble across new features that Stitch offers - and are pleasantly surprised that the feature is available and useful! Customer support for the most part is helpful. We wish that the online chat feature would be available more often, as sometimes it is hard to communicate issues thru email. The customer support personnel do stick with you to make sure the issue is resolved and that you are satisfied, even if it is not as quickly as you would hope. Overall it is a good product and we are happy that this is the one we choose.

Pros: Reporting features Accurate inventory Returns & exchanges made easy

Cons: Online messaging not always available Customer support response time can be a bit lengthy Not as intuitive as it could be - or just needs better explanation on how to do certain actions.

Does not integrate properly with QuickBooks

May 25, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Frankly, I was unable to ever use the analytics, which I was looking forward to. If this company were to truly develop integration with QBs, it might be interesting. Support via email, while not sufficient to resolve the issues highlighted here, were responsive and attempted to be helpful.

Cons: We desperately wanted this product to work. Previously we downloaded our Shopify sales into QuickBooks using SoftCookies which was easy and accurate. Before that, we used Shopify Integrator which was also good but with less transparency. We upgraded to StitchLabs so that we could also sync wholesale orders and hopefully reduce manual input. We were consistently told that Shopify integrates flawlessly with Quickbooks though a manual import/export would be required. However, when we tried to import/export we quickly learned that Stitch (unlike all other integrators) would not recognize any of the Quickbooks inventory and would instead create its own. So all of our Shopify sales were not recognized, Quickbooks created an entirely new set of negative inventory, leaving our current products unaffected. Basically, I was told that the integration was created a long time ago and Stitchlabs doesn't know how to recognize QBs inventory and so creates its own. Therefore, I would need to basically scrap my entire QBs inventory system and item codes and manually change everything to Stitchlabs. Integration, that is not. We have over 1,000 products built over a five year history. I will stick with my SoftCookies App.

Independent Boutique Designer

Aug 28, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I started my business last year and I was on the hunt for software that would be able to keep up with my ever changing inventory during trade shows season with the ability to match my online stores. Its been the greatest backend to my business. Tracking all my orders fluidly and effortlessly and allows me more time to be working on new designs. One of the best features is the reports and being able to track all the little details to make sure that I am ontop of my game through and through.

Pros: There are to many Pro's to list, everything works seamlessly and effortlessly and the customer service is great.

Cons: My only con would be that I don't see my 'cash' square purchases on my Stitch Labs so I have to manually enter the trade show I am at the keep up with my selling/stock. I also don't have my Square set up perfectly to be able to match so it could be my own issue. I haven't had to much time to sit down and make my 'Square' app look as nice as my Stitch Labs app.

Like it a lot.

Sep 08, 2017
5/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.

Cons: Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.

Excellent product for growing companies

Jul 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We began using Stitchlabs over a year ago to help us better manage our inventory across multiple channels, B2B and B2C. After a few months, we left for another more expensive product as we experienced heavy growth and thought we needed to make a change to a more robust ERP system.

In 3 months, we were back to Stitch and very happy with our decision to return. We got better about letting Stitchlabs know our needs and they in turn have helped us to use the product as we grow. Their support database is a great resource and the product itself is very intuitive. Our team members who only occasionally log in are easily able to use Stitchlabs.

Integrations with other products have been a little slow but understandable as they work to improve their own product first. But the integrations they do add, have been useful to our business including Shipstation, Quickbooks Online, and Authorize.net. As of now, they do not have an open source API but, last I heard, it is in the works.

We like working with Stitch because we feel like they resemble our company - a young, flexible startup with an emphasis on customer service. I highly recommend their product if you are in the market for an inventory management system.

Stitch Saves the Day

Nov 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am a jewelry designer and fine artist and have used Stitch since 2010 to handle the inventory needs of my multiple sales channels for the jewelry side of my business, Zelma Rose. I first started using Stitch for the easy invoicing and line sheets but as they have added amazing feature after amazing feature over the years I now use it to organize my inventory, invoicing, line sheets, and wholesale account management.

Pros: Easy to use, reliable, great customer service, and always up to date with the latest features and improvements. The best tutorials to learn how to use new features quickly and the nicest customer service team around.

Cons: None. Stitch Labs as a product and team has continually met my high expectations.

Catchy name and nice entry-level product

Dec 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.

Cons: Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.

An Inventory Management Software That Integrates With QuickBooks!

Nov 25, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the number of integrations this software offers. It works with multiple platforms such as QuickBooks which make tracking inventory simplier.

Cons: The software lacks in features like handling recurring orders and returned items for the starting price of $500.

Overall: Overall I would still recommend this software for small to medium size companies with inventory!

Stitch for a Craft Artist

Nov 27, 2012
5/5
Overall

Comments: I make glass mosaics, and have my Nutmeg Designs Etsy Shop. I had given up on keeping an inventory in a fine art desktop program, in part because it didn't sync with my products in my Etsy shop, and because it didn't have an online component, and finally, because I started making mosaic pendants and couldn't keep up with entering each one into my inventory. I started with Stitch in March of 2012, and it has motivated me to keep up with my inventory, because orders in Etsy get sent over to Stitch, and I can link my Etsy products to their product family in Stitch. I can also keep track of products that I sell in other venues, like at craft shows or shops. At first I had difficulty figuring out what to do with one of a kind items, but Jake, founder of Stitch, said I could make a new product family for each one of a kind, even if it's just a family of one. Fine Art inventory programs tend to assume you only have one of kinds, and so transitioning to Stitch was unfamiliar at first, but as a craft artist who makes pendants, having a product family is awesome, rather than tracking each and every pendant. I'd like to use Stitch as an accounting program as well, and hopefully this will evolve in the future.

Inventory Management Well Done

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This service is a master control of your inventory levels on multiple channels. If its not listed for sale, you can't sell it... and this makes it easy to control stock levels.

Cons: Sometimes need to close out erroneous orders and have issues with SKU not set up in the system. Just have to the learn the product hierarchy and you are good to go.

Stitch Labs: Center of our Business Universe

Sep 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Great features, clean UI, informative dash, great support, integrates with everything else we use to run our business. Love how it keeps Amazon and our Shopify store up to date. Could not sell on Amazon without it.

Cons: Hoping they add the ability to save searches for quicker access to select groups of products.

Recommendations to other buyers: Make use of the trial. Ask questions. Focus on one area at a time and then step back to see how everything fits together.

The best solution for my business!

Jan 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I sell on eBay (full-time) and etsy and a private website. I used to tell myself that I would send x widget to eBay, y widget to etsy, etc. Then I'd sell something on eBay to find it had already sold on etsy. I thought I had a handle on it, but I just didn't.

Now, I go into stitch, put in my purchase orders (receipts from vendors), click a button and the same item goes to multiple sales channels with one key-stroke. If I have a 100 item stock invoice, I used to spend hours manually relisting them to eBay. Now, this is done with a couple of clicks once my stock is entered into stich. No more finding the sold out listing, clicking relist, entering the quantities and relisting. This saves me easily four hours of work per week and it's much more accurate.

I had searched for many years for solution like this and they were too expensive for my small business. Stitch is so economical and is very robust. I've yet to learn to use all the features, but once I do, I expect stitch to be my only pay per subscription vendor. I'm currently using several.

Do this! I am so glad that I did.

very happy

Nov 06, 2012
5/5
Overall

Comments: I'm VERY happy with Stitch. Just the ability to add items (even custom work) to invoices after the order is placed through Shopify is HUGE. It's saving us time with bookkeeping, and providing all the information to our bookkeeper that she needs in just two reports. We're staying out of Quickbooks and able to focus less on invoicing, payment methods, and A/R and more on getting those orders out the door. Data entry and fulfillment times are dramatically reduced while giving us more and better data for tracking sales, trends, and A/R. Win win win. Interface is excellent. Learning curve is very easy. I was able to train our staff to use the program in very little time (huge advantage over Quickbooks). The setup does take a bit of time, and I'm hopeful that will decrease as the platform is developed further. The customer support is INCREDIBLE. Stitch has taken a very personal interest in our satisfaction with the application. Response times to emails are insanely quick and instruction on current functionality or fixes are also lightning fast. Very satisfied and very excited to be on board with Stitch.

Customer Service is 2nd to None and the Product keeps Improving!

Jul 16, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been with Stich to manage operate my 4 retail shoe stores and out Ebay and Amazon stores. Stitch keeps track of my quantities and other vital data in near real-time, constantly updating and refreshing info for me to utilize on a daily basis. The couple of times I've needed help, a Stitch team member was right there and fixed my issue quickly and easily. No pains!

Over the past year of use, I'd say this has really really made my life more simple and stress-free. I'd recommend this to any company or start-up looking for inventory management across multiple channels or platforms.

Stitch rocks!

Vendor Response

by Stitch Labs on July 21, 2015

Hi Kyle,

Thanks so much for your review. We really appreciate it. I'm glad to see that Stitch is working for you and that you have seen regular improvements. We continue to make Stitch even better and have a lot more to come before the holiday season. Please stay tuned.

If you need any help, please continue to reach out to our support team. They're outstanding and ready to help.

Thank you for working with us,

Jake Gasaway
Co-Founder

Excellent Business Software and Superb Customer Support

Feb 20, 2015
5/5
Overall

Comments: Stitch Labs is a powerful application and the support team is excellent. Sara, Jenny, Bethany, and Mina have been a joy to work with. I am new to logistics operations and logistics/inventory software and apps. The Stitch team has been very patient, informative, and helpful. We are a very lean organization with a small staff. We are geographically dispersed and our accounting operations are out sourced. We are great at out core business, and we are each multitasking to cover down on business and admin functions of running the business. Therefore, we consider Stitch to be more than an application or service provider, we view them as a business partner. Stitch Labs is our inventory team and they are part of our automations team. The Stitch Labs staff truly wants us to succeed and they provide excellent customer support, advice, and service. We rate Stitch Labs as a 5 star business.

Pros: Competence Customer Service Phone support Live Chat Patience Quality of Software Solution

Everything I Needed & More!

Nov 09, 2012
5/5
Overall

Comments: The gang at stitch have got it going on! Not only have they created a system with the handmade and indie biz owners in mind, they are all about making sure our businesses are managed easily - I'm actually running my business now rather than my business running me! The communication from the team is stellar and I've loved being a part of testing new features! The call I had with the guys was helpful, hilarious, and they even integrated a suggested I made THAT NIGHT! Now I only keep online shops that are integrated with stitch current because stitch does all the work for me! I can't say enough about Stitch and what a HUGE impact it has made for me and my business! I get up to the minute stats on the process of orders, my expenses, revenues, and even inventory! I can add as many custom fields as I want to keep track of them via the generated reports! Wholesale line sheets? Stitch does that too! There are so many features that Stitch has (for such a low fee), I wouldn't want to be without it! Heck, I don't know how I managed before!

Buggy platform, faulty woocommerce integration.

Jun 08, 2015
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: After ready all the reviews, I was sure this was the product for me. Unfortunately, the interface is not very intuitive as it is very difficult to navigate long inventory lists. There is a lack of sorting options, and you have to look up products one by one, not by category or tag.

Secondly, the woocommerce integration has NEVER fully worked for me, especially for putting inventory numbers to my site - but generally it will pull orders from it. So it half works. Still very disappointed as it is far from its claims.

Overall very disappointed. Wish I'd set up with tradegecko or another similar product. It's one of the cheapest options out there, and I guess you get what you pay for.

Vendor Response

by Stitch Labs on July 21, 2015

Hi Roxanne,

I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way.

I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, your questions have been answered to your satisfaction. We pride ourselves on stellar support.

In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. I see they followed up with you again a couple weeks ago to see where that stands. Your account is still open and being used regularly. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens.

Thank you,
Jake Gasaway
Co-founder

For the love of reports!

Mar 09, 2015
4/5
Overall

Comments: I was looking for a reporting system that could give me accurate sales and products reports to use with my BigCommerce store, and Stitch is it for me!

Pros: The site is very user-friendly, and the reports are easy to generate and read.

Cons: 1) The discounts don't always come across in some of the reports so I have to adjust them by hand, which can be time consuming. 2) The reason why I didn't give Stitch Labs five stars- I only use their services for their reports as I only sell digital products on my site. Since I don't have physical inventory and shipping to manage, I don't use a lot of what Stitch offers. I would like to see a different lower monthly pricing plan for those with shops that only sell digital products and only use their a few of the features. Then they would have five stars! :)