# Stitch Labs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stitch Labs the right Order Management solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139349/Stitch-Labs/reviews --- Stitch Labs 4.5 (190) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Stitch Labs Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews MS Mitch S COORetail, 11 - 50 employeesUsed the software for: 6-12 months. “From when I used Stitch Labs I remember it being quite robust with a lot of features.“ June 14, 2022 RS Ryan S COOConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “As you business gets more complicated with more sales channels and multiple warehouses the overall software becomes hard to deploy.“ September 29, 2022 TB Tyler B OwnerRetail, Self-employedUsed the software for: More than 2 years. “A background in inventory management and using SKUs is helpful. “ February 7, 2021 RT Ricky T Manager, Operations and FinancePharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “No app available for phone/tablet! “ May 7, 2020 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angela N. Retail Used the software for: ### "A stitch in time saves nine ..." June 5, 2015 5.0 That old saying is so true. Stitch has saved me hours of copy and paste drudgery in managing my multiple selling channels. I am always surprised that big venues such as Etsy do not provide a decent method of printing an invoice, but they don't and that is where Stitch shines. Stitch makes it easy for me to keep my orders organized and prevents a lot of order filling mistakes that used to happen when I was manually preparing invoices by copying the information and pasting into my own forms (how boring is that ?). I haven't even learned to use all the functions that are offered in my Stitch program - and there are a LOT. Don't know what I would do without it. Pros Automated, quick and easy to learn. Cons The only thing I would ask for at this point is to include a few more selling platforms (like Amazon independent sellers) but I am happy with the program as it is now. Review Source Trevor S. Retail Used the software for: ### "Awesome inventory software/service" December 22, 2014 5.0 I have been using stitch for about 3-4 months and in that short time it has shown to be very reliable and makes inventory management easy. For now I only really sell on one marketplace at least with any meaningful amount of sales however I plan to develop the others and I know stitch will be there and be available to handle all the different places I may expand into. Customer service is great as well and I couldn't be happier overall. Pros Small company with people who take accountability for problems improving software that seems to get better with every update fair pricing considering the service given integrates with all major and increasingly more minor sales outlets Cons Can be a bit slow in general sometimes however it seems to clear up. Just would appreciate a little more stability in speed. Review Source VR Verified Reviewer Chief Operating Officer Apparel & Fashion Used the software for: Less than 6 months ### "Stitch Labs Mediocrity for " April 21, 2016 2.0 We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words. Pros \-It's great to see all your orders in one place. -It creates a beautiful invoice. -We love the ability to import a Purchase Order and mark it as received into inventory. -We like it's dashboard capabilities Cons \-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units. -We have yet to see inventory sync successfully without constant counting and recounting of inventory. -No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability. -When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information. -There is no clear way to notify clients of backorders without more manual typing and intervention. -Does not have the ability to print a pick list for our team to pull orders. -When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up. -Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported. -No barcode scanning to ensure inventory accuracy. Review Source Jeff W. Sr. Advisor, D&C Engineering and Operations Oil & Energy Used the software for: 6-12 months ### "Stitch Labs" September 5, 2015 5.0 Our company is a start-up that is quickly expanding. Longball is a Designer Golf Apparel that sells product in Retail, Green Grass location and E-Commerce therefore it is important to have an accurate inventory for all integrations. Stitch Labs has helped our company increase efficiencies through inventory management, integrating QuickBooks, Square, etc. Overall it has been worth our investment. Pros \- Ability to use Stitch Labs to keep up to date inventory in various integrations - Excellent customer service - Ability to build custom reports - Continuing to improve Cons \- Does not include bar code scanning for inventory management Review Source Reed T. Executive Team Lead - Replenishment/Logistics Retail Used the software for: 6-12 months ### "Must have for multichannel fulfillment ecommerce" December 14, 2015 5.0 I run a multichannel fulfillment ecommerce operation. This is the best inventory management software to keep track of inventory levels on different marketplaces. If you are using Amazon FBA, there are many features that make SitchLabs the one stop shop for fulfilling orders. Pros The user interface is very easy to use. The integration takes minutes and then you are up and running. Customer support is top notch and are able to solve any small nuance problems that pop up. Cons There are few cons to this product. It has solved all of the inventory management problems I had prior to using StitchLabs. Review Source Tara G. Retail Used the software for: ### "Stitch Labs has made my life much easier! " May 6, 2015 5.0 Stitch Labs has saved me so much time running my online and brick & mortar business. We sell online with BigCommerce and use Square Stand in store. Before integrating with Stitch Labs, I had to manually enter all local sales into our website and hope that the inventory came out right. Now that everything automatically gets done, I'm saving hours every week. We haven't had any issues with oversells since using Stitch Labs to integrate our online and local business. It's made things better for us and for our customers. Pros Quick integration, Great customer support, Connects to many different channels Cons I wish set up would have been a little easier and quicker, but that was probably just the way I tried doing it. It would be nice to have more sales channels with the less expensive plans. Review Source Patrick D. Director of Business Development Used the software for: ### "Great Business System Automation Tool" March 16, 2015 5.0 We use Stitch as our central inventory system for a portfolio on online stores. We have a number of additional apps integrated to Stitch and things are running great. It took a little bit of time to fully setup and integrate, but their customer service is outstanding and helped a lot. We've been fully up and running for about 6 months now and I'd definitely recommend Stitch to anyone who is looking to simplify and automate their inventory system. Pros Very customizable. Excellent and available customer service (Stitch wouldn't succeed without this). Great UXI. Cons The reporting functionality needs improving. Currently on simple reports are able to be generated. We'd like to see more powerful and customizable reporting ability. Review Source Beth R. Founder + Creative Director Used the software for: ### "Stitchlabs is a fantastic tool!" March 19, 2015 4.0 Stitchlabs has become an integral tool used everyday by our team to manage orders, inventory and invoicing. The easy reporting system has helped us gain visibility and insights on top sellers and top margin styles. They interface is user friendly and clean providing nice looking templates and documents for our customers. I would recommend Stitch to any new and existing business! Pros User friendly Clean interface Easy to use and train staff Has reduced time Increase efficiency Cons No integration with SquareSpace Slow loading at times Custom capabilities with logo and fonts Editing could be improved (editing addresses could be per line rather than the entire address) Review Source Nicholas Y. Founder Used the software for: ### "Best Inventory Management Software Out There!" December 2, 2014 5.0 I've worked on several different inventory management systems and StitchLabs is hands down the best. For us we needed a software that would allow for multiple channel inventory control and thankfully Stitch keeps us organized and on top of our work flow. It also syncs with many other apps like Paypal and ShipStation for easy payment and shipping control. And if you ever have a problem, their customer support is amazing. Pros Great multi-channel inventory management Easy to use interface Syncs directly with ShipStation Amazing customer support Cons Monthly and Financial reports could be improved Does not have product listing features Review Source Megan M. CEO Used the software for: ### "Stitch makes Sasa's World Go Round" April 9, 2015 5.0 We are a small but incredibly busy and complex organization that manufactures jewelry abroad (Kenya) and imports and distributes in the US. We have one full time staff person in the US, but manage a couple thousand pieces a month and multiple sales channels. The Stitch interface is incredibly user friendly and interfaces with all of our other software (Big Commerce, Shipping Easy, Square etc.). We love the reports feature and the ability to conduct all business from one central area. Customer service is phenomenal too! Pros Ease of use integration multiple features Cons Doesn't yet integrate with Etsy Wholesale - that might be on Etsy though Review Source GC Graham C. Used the software for: 2+ years ### "3 Years on Stitch" October 23, 2018 2.0 Pros We started using StitchLabs for our inventory in 2015 and have used it ever since. We like how easy it is to fix unlinked orders. When orders become estranged from their parent (due to SKUs not matching between Amazon and StitchLabs, for example) it's easy to identify them and fix the issues. The basic reporting capabilities are useful but not being able to access them on my phone makes the usefulness of them very limited. Cons You can't edit inventory levels (quick reconcile) on the product level. Super basic but pretty much essential aspect of any inventory system. Seeing our available inventory is nearly impossible to determine unless we do a tedious subtraction formula for each product just to see our current inventory (Current - Available = Actual Inventory). Stitch loads very slowly on all our computers - mostly 2017 iMacs and MacBook Pros. Stitch has increased their cost dramatically since we started, resulting in a massively unexpected withdrawal from our bank account of $4,000 in a 5 month period due to "overages", which is nothing more than Amazon FBA orders. We're starting a few new businesses soon and we're definitely not using StitchLabs with any new business, and we're trying to figure out how to jump ship onto a different system that we're using for another business of ours that doesn't charge per unit sold. If you're a small business please don't make the same mistake we did and find a different inventory system that doesn't penalize you on each unit sold, especially if you sell on Amazon FBA. StitchLabs will work great for you when you're small, but once you grow to a small business you're locked into Stitch and then you're basically SOL. Review Source SH Sammy H. COO Used the software for: ### "Looks easy but takes a lot of learning how things work" June 25, 2015 2.0 Got this software to connect multiple platforms that i have with one inventory system. I actually shopped the market through a good amount of inventory management softwares. I had a few key points in mind that i needed, and Stitch Labs seemed to have it all, and looked pretty easy to use. Based on the marketing that i have seen them do. It seemed like they are constantly changing and growing, so i thought it would be the best bet. Some things i found that became a big liability for me when working with them: Cons: 1. Customer service is in California i believe, so any response i needed immediately i needed to wait until about 12 - 1 pm (i am located EST) 2. Their platform was very complicated to use on the simplest term. I am pretty tech savvy and have about 10 or so softwares that i use on a daily basis and i kept finding myself having to contact customer support. 3. Besides for Shopify, they aren't really fully integrated. They are basically a shadow of what is going on in the platform. So really they are good for reporting in that sense, but not solving the issue of inventory really. ( what i mean by that, they only receive information from platforms about products and inventory, they dont send back information. Only Shopify, do they send information back to the platform. So your still stuck to working and managing however many platforms you have.) Overall, the feeling that i get from the platform is that it was built by programers and developers, and their mindset as to how to manage things. Where as you would want an inventory management platform to be built with an inventory managers mindset. Yeah, they hit every point they say they do but how do they hit each point is a big deal. A lot of times i feel like im scratching my right ear with my left hand while working with their platform. Which is a big waste of time, and gets me and my employees very confused. Pros: 1. When you do get customer service, their are very respectful and helpful. 2. They are a growing company. 3. They do hit every point they say they do. I just wish they had the most simplistic/fundamental inventory management things done simply. A lot of other people do it, im sure they can. Review Source Response from Stitch Labs July 21, 2015 Hi Sammy, Thank you for your feedback. We appreciate it. You're absolutely correct in that we are constantly moving and growing. Our integrations continue to do more all the time. For example, today we released our "Master of Price" feature that allows Stitch to not only sync stock quantities and order information across all channels, but to control pricing as well. See more here: http://www.stitchlabs.com/blog/new-in-stitch-master-of-price-pricing With regard to support, yes we are located in California. Your feedback is heard and we'll likely have extended support hours in the near future. CS is extremely important to us and our goal is to provide the necessary resources for our customers to be successful. What we do is hard. If it weren't, we wouldn't be needed. We'll keep working to make Stitch even more user friendly and hope to work with you again. Please let us know if you have any questions. We're happy to help. Regards, Jake Gasaway Co-founder Rox R. Used the software for: ### "Buggy platform, faulty woocommerce integration." June 8, 2015 2.0 After ready all the reviews, I was sure this was the product for me. Unfortunately, the interface is not very intuitive as it is very difficult to navigate long inventory lists. There is a lack of sorting options, and you have to look up products one by one, not by category or tag. Secondly, the woocommerce integration has NEVER fully worked for me, especially for putting inventory numbers to my site - but generally it will pull orders from it. So it half works. Still very disappointed as it is far from its claims. Overall very disappointed. Wish I'd set up with tradegecko or another similar product. It's one of the cheapest options out there, and I guess you get what you pay for. Review Source Response from Stitch Labs July 21, 2015 Hi Roxanne, I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way. I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, your questions have been answered to your satisfaction. We pride ourselves on stellar support. In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. I see they followed up with you again a couple weeks ago to see where that stands. Your account is still open and being used regularly. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens. Thank you, Jake Gasaway Co-founder AA Alan A. Furniture Used the software for: ### "Stitch Labs - One App to Rule All Your Channels" December 2, 2014 5.0 Stitch Labs has truly become the foundation of our busines and I wholeheartedly recommend it for any shop selling through multiple channels. We rely on Stitch to keep three channels up to date with available inventory: our retail Shopify storefront, our reseller Shopify storefront, and Amazon. We initially went with Stitch so our two Shopify stores could share inventory. We had previously tried some of the variant-based app workarounds for wholesaling on Shopify, and while valiant efforts, they call came up short, namely because they "broke" integrating with other apps unaware of the unconventional use of variants (like FB publishing apps). Other stand-alone Stitch competitors were also not an option either because they could only handle one Shopify store, not multiple. Amazon integration was a real bonus, as we previously abandoned selling on Amazon due to the administrative burden of constantly updating inventory on Amazon. We also sell through an additional, less common, marketplace not supported by Stitch. No problem. Stitch lets us effortlessly enter the orders through its web portal. Within minutes our three other online channels are updated to reflect the proper inventory levels. We began with Stitch about a year ago. It was fine then and it just keeps getting better. For starters, we love the new UI – clean, consistent, and informative. The recent speed boost and other tweaks make it a pleasure to use. We are also thrilled with the new BETA bundling feature. Some complain about Shopify lacking this or that function. However, some of that is by design. Bundling is one such feature – I do not want it in Shopify because we have multiple channels. Bottom line: Stitch Labs saves us time, saves us money, saves our sanity, and allows us to smoothly manage our business in the multi-channel world that is modern e-commerce. Pros Well designed app. Great support. Continual incremental improvements. Cons Occasionally slow in searching Review Source SC Sarah C. Owner Retail Used the software for: 2+ years ### "LOVE Stitch Labs!" June 29, 2016 5.0 I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders. Pros I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated! Customer service is great. They are prompt, personal and friendly! Cons I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out. I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing. Review Source AT Aaron T. Fulfillment Manager Used the software for: 2+ years ### "Great inventory and order management!" February 6, 2018 5.0 Pros I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention. Cons Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials. Review Source VR Verified Reviewer Business Owner Used the software for: 1-2 years ### "Catchy name and nice entry-level product" December 28, 2017 4.0 Pros Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality. Cons Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch. Review Source KN Karen N. Internet Sales Retail Used the software for: 2+ years ### "After the initial data input it became fairly user friendly." May 18, 2018 4.0 Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing. Pros I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels. Cons On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service. Review Source JC Jessica C. manager Wholesale Used the software for: 2+ years ### "Pretty Awesome inventory system" August 7, 2018 5.0 We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more! Pros The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place Cons Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying. Review Source S-AS Staffan - Ass Savers Used the software for: ### "Stitch Labs - the first year" July 26, 2013 4.0 I manage a small business in Sweden that started from zero a year ago and we are now growing rapidly on a worldwide market. We are all designers with very little experience from this game called business. We started using Stitch about a year ago as a side system but when they implemented support for Swedish currency we went all in and we are now using Stitch as a full system since January. Already from day one we've had great support from Jake and the guys and a lot of the requests that we put forward to them eventually got implemented. Therefore I throw them an email as soon as I get an idea for improvements since I know they really listen. Being a designer I really haven't found any other CRM or business software that doesn't give me sore eyes. Stitch is beautiful AND it works. Everything is logical and easy to understand. There are plenty of explanations of business terms and it has been no problem to gradually expand our use of the system as our own business grows with higher demands for structure. I can wholeheartedly recommend Stitch to anyone who needs a business system but doesn't want to use one. Pros \-Easy to understand -Great support -Great price -Beautiful -Great integrations with 3rd parties -Great reports Cons \-Developed for US business and some features are not available for international users. -Would like to see further possibilities to customize invoices Review Source MS Mitch S. COO Retail Used the software for: 6-12 months ### "Expensive but has a lot of features" June 14, 2022 3.0 Pros From when I used Stitch Labs I remember it being quite robust with a lot of features. We didn't always use those features however. It was however easy to setup integrations for. Cons Stitch Labs is/was very expensive. We ended up moving away from Stitch Labs to a competitor that met all of our needs for much less. Review Source HA Hamid A. Manager Used the software for: 1-2 years ### "Like it a lot." September 9, 2017 5.0 Pros Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks. Cons Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about. Review Source AH Alexandra H. Director of Sales Used the software for: ### "Excellent product for growing companies" July 10, 2015 5.0 We began using Stitchlabs over a year ago to help us better manage our inventory across multiple channels, B2B and B2C. After a few months, we left for another more expensive product as we experienced heavy growth and thought we needed to make a change to a more robust ERP system. In 3 months, we were back to Stitch and very happy with our decision to return. We got better about letting Stitchlabs know our needs and they in turn have helped us to use the product as we grow. Their support database is a great resource and the product itself is very intuitive. Our team members who only occasionally log in are easily able to use Stitchlabs. Integrations with other products have been a little slow but understandable as they work to improve their own product first. But the integrations they do add, have been useful to our business including Shipstation, Quickbooks Online, and Authorize.net. As of now, they do not have an open source API but, last I heard, it is in the works. We like working with Stitch because we feel like they resemble our company - a young, flexible startup with an emphasis on customer service. I highly recommend their product if you are in the market for an inventory management system. Review Source TS Trevor S. Owner Retail Used the software for: 6-12 months ### "Wonderful time saving product that helps me keep organized" October 1, 2015 5.0 Pros The software is top notch and easy to use even for people like me that are generally computer friendly but can be overwhelmed with software at time. It's also very stable and rarely crashes or has errors. The support as well is wonderful. I haven't had to use it much since the software works as it should, but the few times I have used their support it was very quick and helpful. Cons There really isn't much I dislike and what I do dislike seems minor and petty to complain about. I guess having later phone support for evening issues would be pretty nice. Adding more channels such as 11main and other newer marketplaces would be great too, but for all I know those could all already be in the works. Review Source J Jamie Used the software for: ### "Everything I Needed & More!" November 9, 2012 5.0 The gang at stitch have got it going on! Not only have they created a system with the handmade and indie biz owners in mind, they are all about making sure our businesses are managed easily - I'm actually running my business now rather than my business running me! The communication from the team is stellar and I've loved being a part of testing new features! The call I had with the guys was helpful, hilarious, and they even integrated a suggested I made THAT NIGHT! Now I only keep online shops that are integrated with stitch current because stitch does all the work for me! I can't say enough about Stitch and what a HUGE impact it has made for me and my business! I get up to the minute stats on the process of orders, my expenses, revenues, and even inventory! I can add as many custom fields as I want to keep track of them via the generated reports! Wholesale line sheets? Stitch does that too! There are so many features that Stitch has (for such a low fee), I wouldn't want to be without it! Heck, I don't know how I managed before! Review Source Similar Products Featured