# Page 2 | Oracle Sales Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Oracle Sales the right Lead Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/139449/Oracle-Sales-Cloud/reviews

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Oracle Sales

4.3 (65)

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Last updated March 13th, 2026

# Page 2 - Reviews of Oracle Sales

## Showing most helpful reviews

Showing 26-50 of 65 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Gerente de Oficina de Administración de Proyectos (PMO Manager)  
Automotive  
Used the software for: 6-12 months

### "Not quite right"

December 5, 2018

3.0

Almost four months and the support team can't fix basic problems, like creating new costumer or displaying proper language localization. The salesman promised lots of things, but most of them are out of the scope of the basic license, so you need to pay for multiple modules in order to make things work, otherwise, you just have a really basic CRM not worth the money (many free CRM can do way better). Go for it ONLY if you are a really big company with lots of transactions and paying a lot of money in licenses, otherwise, the support team will ignore your requests.

Pros

The only good thing about this software is the robust database.

Cons

Not stable, lots of problems with installation and bugs that not even the "best" support teams could fix.

Review Source

VR

Verified Reviewer  
Virtual Administrative Consultant  
Consumer Services  
Used the software for: 6-12 months

### "Used for my job"

November 16, 2018

5.0

Pros

Oracle sales cloud is easy to use and you can efficiently keep track of all of your leads. You have the opportunity to insert detailed notes about a call. This is a great set up if someone takes over the account because they can ready the notes and know exactly when the lead was contacted. If someone does not want to be contacted, that will show up as well.

Cons

Sometimes it freezes up, but rarely. It would be helpful if the system detected if there are duplicate contact numbers in the system and if there was a feature that could easily erase a number that doesn't work anymore.

Review Source

SV

Simon V.  
Director of Business Development  
Medical Devices  
Used the software for: 1-2 years

### "Oracle Tracks Sales"

September 7, 2017

5.0

I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.

Pros

The software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.

Cons

The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Review Source

VR

Verified Reviewer  
Branch Marketing Coordinator  
Financial Services  
Used the software for: 1-2 years

### "I used to sell this product and use it for my client database"

April 24, 2018

1.0

It was my customer database/customer relation management system

Pros

The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.

Cons

Everything was so slow and I needed it to be more of an automated process rather than typing out every little thing that I did. I didn't have time to log every single interaction with my client.

Review Source

VR

Verified Reviewer  
Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Save yourself"

July 26, 2019

2.0

Pros

Not much - it was set up a like a CRM, but big and clunky and not nearly as extensible as SFDC. Pay for Salesforce

Cons

Most things. Not very agile, no great way to clean data. Few extensions

Review Source

SD

Sherae D.  
Communications officer  
Consumer Services  
Used the software for: 1-2 years

### "Handy tool to have in a customer oriented business"

November 18, 2021

5.0

Overall great experience. I’d surely recommend this to someone for organizing and engaging with customer information. It has really improved customer engagement for us.

Pros

I use this tool to keep my customers info in an organized manner and it is just so simple and easy to use. It is also very stable considering it gets regular maintenance. Customer service is also superb. If there are any issues with the program, their team sounds happy to help.

Cons

The time it takes to import is lengthier than I would want. Apart from that there aren’t any real issues that I’ve had with this software.

Review Source

LH

Leonardo H.  
Sales associate  
Retail  
Used the software for: 1-2 years

### "Great tool to track your sales "

March 29, 2024

5.0

Pros

Easy to use , simple, fast and reliable

Cons

Maybe a cell phone app , that way I don’t have to go to my counter every time I have a customer

Review Source

VR

Verified Reviewer  
Sales Agent  
Financial Services  
Used the software for: 2+ years

### "Useful tool for managing customer content"

April 9, 2018

5.0

Pros

Compared to any other product in the market this product is much more stable and scale-able and sustainable over other product. Architecturally this product is much more robust than any other product

Cons

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Review Source

AB

Amy B.  
Marketing Systems Support Coordinator  
  
Used the software for: 2+ years

### "Early adopter that is finally seeing the product that was promised."

June 27, 2017

4.0

Pros

Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use.

Cons

It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.

Review Source

TB

Tathagata B.  
Director  
Computer Software  
Used the software for: 2+ years

### "Not good experience. It is difficult to use and not very intuitive"

July 12, 2017

3.0

Pros

When it was introduced it was very difficult to use and it was not available in the cloud. Lack of training

Cons

Not available on cloud and difficult to use without training. There is no ability to integrate with Financial systems without a very difficult integration

Review Source

CH

Chandresh H.  
Product Manager  
Retail  
Used the software for: 2+ years

### "been using it for many years and that's why we are using it"

May 8, 2017

4.0

Pros

easy to use , easy to train, open UI available. We use it to track the customer interaction and as our repository for cases

Cons

lots of customization required to meet our need, its slow, does not cover all our specific usecases,

Review Source

BH

Brentney H.  
Director, Strategic Accounts  
  
Used the software for: 2+ years

### "I use Oracle daily to check inventory on product, process purchase orders, review customer info. "

October 12, 2017

4.0

Pros

I like that this software has no frills. You get what you need and nothing extra. The templates are simple.

Cons

It would be helpful if this software system was easier to add or change fields. It is not easy to customize.

Review Source

DB

Dnyaneshwar B.  
Associate recruitement  
Information Services  
Used the software for: 2+ years

### "Its very good "

October 4, 2016

4.0

Its very good experience to use.Having vert user friendly and easy to use. great performance on each system

Pros

Its speed and security

Cons

Time to load some time

Review Source

VR

Verified Reviewer  
Analyst  
Capital Markets  
Used the software for: Less than 6 months

### "Great Customer Service Software"

September 18, 2019

5.0

I had a complete experience in managing customers, and lead generations.

Pros

This software provides great sales automation and sales intelligence. More so, it has great sales collaboration tools that complete a satisfying sales platform for any business. The availability of the lead management tool makes it a great software for an e-commerce business.

Cons

The availability of many functions on this software makes it difficult to use for first time users. It also means that users have to get more training before reaping full benefits from it.

Review Source

VR

Verified Reviewer  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Difficult to Navigate"

May 17, 2019

1.0

Judging from other reviews, I have to wonder if the program I previously used was configured incorrectly. It really was one of the most time consuming programs I've used. My productivity was cut in half.

Pros

Lots of information is available. If you are able to find.

Cons

Confusing, cryptic, slow moving, & not much support.

Review Source

VR

Verified Reviewer  
Ambulante Receptiemedewerker  
Computer Networking  
Used the software for: 6-12 months

### "Somewhere at the top of the mountain"

August 31, 2019

5.0

Pros

Its matured, extensive and professional. It's got all you need.

Cons

It's a big pain to implement and also to get used too. But that was to be expected.

Review Source

BM

BC M.  
Employee  
  
Used the software for: 1-2 years

### "I do not use this system often but it is a great system to use. "

April 11, 2018

5.0

Pros

One of the things I enjoy most about this software is that once you understand what it is that you are looking for it is extremely easy to navigate.

Cons

You always want to go into the system with a business question in mind. If not it can seem a little difficult to work at first.

Review Source

RS

Rafi S.  
Service desk  
  
Used the software for: Less than 6 months

### "Moving this data to a cloud was a great move"

April 7, 2018

5.0

Pros

Oracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.

Cons

In my case I'm comfortable and I feel It is a great tool for enterprises. Just the interface should be more apical to the users.

Review Source

RA

Raju A.  
CRM Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Great CRM and flexible"

October 18, 2016

4.0

it is easy to use and maintain. customer support is great. Lot of functionalities. end user can experience great feeling

Pros

easy to use, flexible, user friendly

Cons

too many pages

Review Source

VR

Verified Reviewer  
Software Engineer  
  
Used the software for: Less than 6 months

### "Great for improving sales!"

April 8, 2018

5.0

Pros

I like how this is very fast to learn and to use it at the full potential. As usual with Oracle products its reliable and useful.

Cons

The frequent updates can be quite annoying. Sometimes the application doesnt scale right on my different machines.

Review Source

VR

Verified Reviewer  
Assistant Manager Business Process Re-engineering  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Oracle Sales Cloud Usage / Functionality"

July 2, 2019

4.0

Overall Oracle Sales Cloud is a decent enough tool but with the complexities it at times becomes very irritating from a beginners point of view.

Pros

Sales Cloud has extensive functionalities which can be tweaked as per the users convenience.

Cons

The usage for a beginner is very complicated with too much to opt from in terms of options. Sales Cloud users are usually not adept with core ERP knowledge which causes issues with most users as they find it difficult to use in the beginning.

Review Source

RB

Ranjan B.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Extremly useful tool for SFA applications"

October 5, 2017

4.0

improved productivity

Pros

navigation is very intuitive and UI is very nice. The functionalities are quite comprehensive, customization are easy to do

Cons

oracle support on this product can be improved. Its not easy to purchase the product unless a partner is involved

Review Source

DC

Doug C.  
Sr CRM Admin  
Alternative Medicine  
Used the software for: Less than 6 months

### "Capable performer"

October 5, 2016

4.0

Oracle's product is what you would expect from the database giant. In many ways it offers a better product than SFDC. Where it is weaker is in management tools and I'm depth of 3rd pay add-ons.

Pros

It is simple and easy to use

Cons

Not sure

Review Source

VR

Verified Reviewer  
Senior Wilson Fish Program Coordinator  
  
Used the software for: Less than 6 months

### "Oracle CRM is the best software, but concerning the cost and function."

April 5, 2018

5.0

Pros

Oracle CRM can save your times to collect all data from your customers and recruit them back to your business. The best software among 7 of 10.

Cons

The cost is highest them salesforce Oracle CRM is confusing and needing more developments for a user such like my self.

Review Source

NM

Natasha M.  
Owner  
  
Used the software for: Less than 6 months

### "Very helpful for tracking sales opportunities"

April 7, 2018

4.0

Pros

This software is great for tracking sales opportunities, and was surprisingly easy to navigate. I was able to quickly make edits which saved me a lot of time.

Cons

The required fields feature could be improved. A lot of the data I input was missing info that I realized that I later needed.

Review Source

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