Who Uses This Software?

Lightspeed is built for independent online retailers who want to focus on business growth, provide customers with a modern shopping experience and work more efficiently, not more!


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About Lightspeed eCommerce

On average, Lightspeed customers increase revenue by 20% in their first year. Reach more customers with social media integration and SEO optimization that help your store stand out from the crowd. Pick from over 60 sleek and easy-to-use design templates for your eCom shop and seamlessly integrate it with your in-store location, running all your inventory from one system. No wonder nearly 50, 000 customers worldwide trust Lightspeeds complete POS solutions to grow their businesses!


Lightspeed eCommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Lightspeed eCommerce Reviews Recently Reviewed!


Capterra loader

Lightspeed eCommerce for Our Small Company

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like Lightspeed eCommerce because of the integration with Lightspeed Retail. I like that I can manage most of the information directly through the Retail software and it populates on the eCom side. (I primarily use the Retail software so this is secondary, but still important to keep all of our retail selections online.) I also really like that it keeps our inventory updated in real-time, there doesn't seem to be any delay.

Cons: I do not like that Lightspeed eCom does not feed information back to Lightspeed Retail with regard to invoicing, orders, money etc.. For instance, if I cancel an order in the eCom for any reason it doesn't correct the financial end of things or inventory in Lightspeed Retail. In addition, if I cancel an order it doesn't feed that information to our merchant processor so I have still another step (on top of manually adjusting inventory) anything to change our

Overall: Overall I'm happy with Lightspeed eCommerce as an add-on to the Retail and Restaurant programs we're already using. It seems clear that one parent company bought smaller software programs and is working to integrate them (currently), it isn't seamless by any means, but I trust that they continue to work on these integrations daily.

Simple, effective, easy-to-use software

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using eCom for about a month now and it has been a great experience. From the customer service to the software itself, it is pretty straightforward and just works. Whenever a question or issue arises, I don't hesitate to call customer support as I know that there will be an answer or solution. The nice thing I like about calling them is that if there is a few people ahead of me in the queue, I have the option of leaving my number and having one of them call me so I don't have to waste time waiting on the phone. When it comes to using eCom, it isn't difficult to learn at all and is pretty painless to use. I like that I can customize everything about the website's theme, right down to the code, to suit my needs. I also like that I can add notes to customers' orders as this lets me keep track of issues in a more secure place rather than pen and paper. Overall, I would definitely recommend eCom to anyone who wants a simple, painless, easy-to-use program to manage their website.

Cons: The only con I've ran into is that if there is a problem with a designed theme, a ticket has to be placed on it and we have to wait to hear back from the developer of that particular theme. Luckily, I have knowledge of web development and was able to fix it on my own as they allow for that.

Great product and great support!

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software with phenomenal support. We love and look forward to long-term partnership with LightSpeed.

Pros: This software can do 9 of 10 things in every every of my business. Great inventory management (10 out of 10), great sales( 9 out of 10), and great standard reporting(8 out of 10).

Cons: Inventory will not go to negative on hand, gift cards do not work online, and no bin location for each product.

After making the switch from a direct competitor, our agency has had a lot of success

Feb 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and set up time is amazing. Very rarely is the system down or has any problems, which is imperative to my business. Competitors always seemed to be having problems, which lead to my switch.

Cons: The price is a little expensive, but it's true that you get what you pay for. I'm happy to pay a little more for the type of service that I get from the team.

Overall: I had a reliable system that was easy to set up, had great customer support when I had questions and isn't priced out of the market. Very happy with the switch I made from a direct competitor and I'm not looking back!

Lightspeed is the right fit for our small business

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We're very pleased with Lightspeed for our small furniture business. It works well with both sides of our businesdls: retail side as well as an on-site manufacturing side. The reporting feature allows us to see what items/vendors are most profitable And, our image with the customer is much more professional than before when we wrote paper receipts for each transaction. Our staff of 4 (ages 21-67) has adapted well to the software.

Pros: The reporting features are some of my most useful tools in the software. Tech support is really good, when needed Our non-tech savvy staff is able to use it effectively

Cons: The label feature only works with 2" labels or smaller Grouping items such as furniture sets is a multi-step process that can be time-consuming at checkout.

V2 Update very excellent Job Well done!! Very Happy!

Dec 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The speed of working is very good, Lay Out. I like to work with the V2 and before the V1 ill hated it almost quit with website and move to another company. But the V2 is Excellent to work with. Thumbs Up and keep on the good work. Erwin

Cons: For some things you need to buy apps. But ill think that is normal these days. Before were some of these things for free.

Excellent software for everyday POS activities!

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It very easy to use in an everyday basis as well as to configure everything in it, and it also has great reports!

Cons: It is missing an everyday inventory calculation that can be very handy to manage costs and purchases in-app.

Lightspeed makes the Buisness i work for so easy and accessible

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The easiyness to use it it makes using yhe product easy and accessible to use at anytime during the day

Cons: The support sometimes is hard to get in contact with and the phone calls are usually very long which isnt good

Great for MAC Users

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate reporting and a more thorough online presence. Ease of transfer of data over and in setting up new products Quick to respond technical support team ADDED - the support staff integrated payment processing and their Genius terminal.

Cons: No offline availability. If internet is down, you can't do anything. No automatic notice of duplicate customer names. No automatic account creation of customer names with credit card payments. Unable to add single item on multiple item sale to special order.

Lightspeed eCom - An evolved and expensive scam

Jun 07, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Cons: As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Overall: None

Works best when linked with Lightspeed Retail

Nov 23, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: This would be a great option if there weren't so many other great ecommerce options like Shopify, bigcommerce, etc... Otherwise, if you already use Lightspeed, this is the best option.

Pros: Very customizable with a wealth of themes and plugins. API support for Shipstation, which we use every day. Customizable statuses for orders which customers can see by logging into their accounts.

Cons: No easy way to communicate with customers about their purchases through the application (you can send an email through the app, but all communication then goes through external email. Also, once the message is sent, you can't view what you just sent.)

Easy to use POS but certain Limitations

Jul 09, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Lightspeed is an affordable, easy to use POS. It is a great POS if you are using it to track all your inventory. If not, it has too many limitations to make it worthwhile.

Pros: Lightspeed is easy to setup and use. Its cloud version is great for managing multiple retail locations, allowing for transfers between locations. You can download a full lists of your products on Lightspeed. Easy to use and intuitive.

Cons: The biggest drawback we ran into with using Lightspeed is that it does not allow you to upload your inventory quantities. We use an external system to track inventory and it's frustrating not to be able to use a csv to upload inventory. The only we to update inventory is through doing a full physical inventory count, which we only do twice a year.

Very easy to use. Quick and obvious support service.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Create a professional website without any knowledge about building websites. Within a few hours you have your own personal website that fits your product. Choose the style you like and personalize it quickly.

Cons: I like everything. From the friendly start-up till the product leaves the store, Lightspeed can provide you every step to build a successful company online.

We use Lightspeed for all aspects of our retail and (with Magento) ecommerce operations.

Nov 15, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's specifically tailored to the needs of a retail operation, and can, through a third party, be integrated with an ecommerce operation.

Cons: It can be glitchy and slow. The product browser, for example, can't load up products as fast as the user can scroll through them, leading to problems. It's also not easily customizing beyond a certain point.

Overall: Glitches aside, it's essential for managing all aspects of our retail/ecommerce business.

Perfect solution to our problem

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really easy to use. The look is consistent and makes things a lot faster.

Cons: It could cost less - but I think it is still worth it.

Overall: This is exactly what we needed to solve our problem. It makes things much smoother for our business.

Product works, but there are others that are better....

Apr 19, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The interface is incredibly easy to utilize. Loading products and walking through a sales process is simple.

Cons: The lack of integration between lightspeed and other inventory tools can be frustrating at times, but there are workarounds. Customer service is not the best - response times are lacking.

Capterra loader

Perfect software for my webshop

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast support, friendly support, easy to use and to understand, very good and fast backups, software does what It must do: converting my products

Affordable-Quality restaurant point-of-sale.

Sep 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.