Who Uses This Software?

Lightspeed is built for independent online retailers who want to focus on business growth, provide customers with a modern shopping experience and work more efficiently, not more!


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About Lightspeed eCommerce

On average, Lightspeed customers increase revenue by 20% in their first year. Reach more customers with social media integration and SEO optimization that help your store stand out from the crowd. Pick from over 60 sleek and easy-to-use design templates for your eCom shop and seamlessly integrate it with your in-store location, running all your inventory from one system. No wonder nearly 50, 000 customers worldwide trust Lightspeeds complete POS solutions to grow their businesses!


Lightspeed eCommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Lightspeed eCommerce Reviews Recently Reviewed!

We use Lightspeed for all aspects of our retail and (with Magento) ecommerce operations.

Nov 15, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It's specifically tailored to the needs of a retail operation, and can, through a third party, be integrated with an ecommerce operation.

Cons: It can be glitchy and slow. The product browser, for example, can't load up products as fast as the user can scroll through them, leading to problems. It's also not easily customizing beyond a certain point.

Overall: Glitches aside, it's essential for managing all aspects of our retail/ecommerce business.

Great for MAC Users

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Accurate reporting and a more thorough online presence. Ease of transfer of data over and in setting up new products Quick to respond technical support team ADDED - the support staff integrated payment processing and their Genius terminal.

Cons: No offline availability. If internet is down, you can't do anything. No automatic notice of duplicate customer names. No automatic account creation of customer names with credit card payments. Unable to add single item on multiple item sale to special order.

Simple, effective, easy-to-use software

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have been using eCom for about a month now and it has been a great experience. From the customer service to the software itself, it is pretty straightforward and just works. Whenever a question or issue arises, I don't hesitate to call customer support as I know that there will be an answer or solution. The nice thing I like about calling them is that if there is a few people ahead of me in the queue, I have the option of leaving my number and having one of them call me so I don't have to waste time waiting on the phone. When it comes to using eCom, it isn't difficult to learn at all and is pretty painless to use. I like that I can customize everything about the website's theme, right down to the code, to suit my needs. I also like that I can add notes to customers' orders as this lets me keep track of issues in a more secure place rather than pen and paper. Overall, I would definitely recommend eCom to anyone who wants a simple, painless, easy-to-use program to manage their website.

Cons: The only con I've ran into is that if there is a problem with a designed theme, a ticket has to be placed on it and we have to wait to hear back from the developer of that particular theme. Luckily, I have knowledge of web development and was able to fix it on my own as they allow for that.

Lightspeed eCom - An evolved and expensive scam

Jun 07, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Cons: As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Overall: None

Affordable-Quality restaurant point-of-sale.

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.