# Dinerware POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dinerware POS the right Restaurant POS solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13946/Dinerware-POS/reviews --- Dinerware POS 3 (7) [View alternatives](https://www.capterra.com/p/13946/Dinerware-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dinerware POS Ease of use 4.0 Customer Service 2.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mila C. Business Systems Analyst Food & Beverages Used the software for: 2+ years ### "Friendliest Restaurant POS Software" June 7, 2022 5.0 Pros I love how easy it is to use this software. I use this in my side gig at a restaurant/bar, and it is by far the most user friendly POS software. Not only can you move items around on a check, but you can split items with multiple people, and split or put together multiple people for checks. PERFECTION! Cons I literally cannot think of another way to improve this software. Review Source ES Emilia S. Server Food & Beverages Used the software for: 2+ years ### "I have used this software working at a restaurant." September 7, 2017 5.0 This software helps a lot in organizing orders. Pros The software is self explanatory. It is easy to use and easy to grasp. It helps run the restaurant smoothly. Cons The software font is not exactly the more aesthetically pleasing. A better text font would be appreciated. Review Source DV David V. Restaurant owner Food & Beverages Used the software for: 1-2 years ### "Sneaky rip offs" July 31, 2023 2.0 Hit and miss but mostly miss once I tried to cancel while staying within my rights according to the contract. Pros It works at times. When needing help just hope it is only needed during government kind of business hours similar to a post office. Cons Customer support and vagueness of contract. Review Source TL Troy L. Used the software for: ### "Easy to use, robust POS for the service industry" March 3, 2017 5.0 The new gold standard in service industry POS. Specials, discounts, deep menus... split checks/tables, everything you need to run your bar/cafe/restaurant/coffeshop Review Source CH Cailin H. Financial Analyst Restaurants Used the software for: 1-2 years ### "Not a Reliable System" April 24, 2019 2.0 My company has not had a good experience with Dinerware and will be searching for a new POS System. Pros As an analyst who mostly uses this software to collect data from our restaurants I do like some of the reports that are available in Home Office. I have the ability to view everything from sales and transaction details to product mix and employee time sheets. Cons We seem to constantly have issues with the software being down at our restaurants. Home Office often doesn't work for certain locations or if it does, reports will take forever to run. Also, I hate the fact that I can't log in once to see all restaurants together. I have to log out and back in to switch between stores which is a huge pain and a waste of time. Review Source TA Trent A. Owner Food & Beverages Used the software for: 6-12 months ### "POS (doesn’t stand for point of sales with Dinerware)" May 23, 2019 1.0 This has been the worst experience you could imagine. The tech support is a joke. Nobody knows the software. Pros It seemed to do everything that most POS systems do and the company flipped our existing system for no money (except 3 additional terminals $9500) for the same monthly maintenance fee as I was paying on a 11 month old system. Cons The reports and boh system are horrible. Review Source CS Connie S. owner Used the software for: ### "Expect to buy a whole new system every 3 years" November 4, 2015 1.0 I've used this software for over 14 years in my restaurant. The interface is easy and there are lots of programming options which makes it attractive, but it runs on Microsoft-based software so we have had to buy a whole new computer system every 3-4 years because the whole thing melts down! They have telephone tech service for which I pay $70/month (if they have to come out to my restaurant, it costs WAY more!). By the time they get back to me (6-7 hours on average), I've already either fixed it myself or had one of my tech buddies come out to fix it. LOTS OF BUGS in the system. The last time change to daylight savings time, our whole system inexplicably reverted to 2002 (!!!) and we lost all of our tickets for the entire day! We are now about to buy yet another new POS system (this last one melted down after just 3 years). We are NOT going to buy Dinerware again. Having to spend $4000 every 3 years on a new POS system is unacceptable. Dinerware is now owned by Heartland, a huge mega credit card processing company, so their service is totally impersonal. Review Source Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.