# BSC Designer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BSC Designer the right Strategic Planning solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139509/BSC-Designer/reviews --- BSC Designer 4.2 (21) [View alternatives](https://www.capterra.com/p/139509/BSC-Designer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BSC Designer Ease of use 4.0 Customer Service 4.2 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chakib M. IT Consultant Internet Used the software for: 6-12 months ### "Solved for us a major difficulty" December 5, 2017 4.0 It allowed us to process one of the hardest tasks which was implementing KPI system within our company Pros \- I liked how it was well linking KPIs with Business Objectives - How it automatically generate a map/graph of the relations between KPIs and Objectives - Easy to use interface - The ability to link the software with external sources like DBs and Excel files to import values - The ability to give users different access controls is really excellent feature - Generating reports is very good option - The ability to backup all the data is very fast Cons \- The way manually entering values for KPIs sometimes gives issues - Even though the interface is easy to use, but it would be better to have an improvement in the look and feel of the overall portal Review Source MAU Marcos Alberto U. Manager Computer Software Used the software for: 2+ years ### "A great tool for strategic planning" September 20, 2024 5.0 The platform is quite intuitive, with all the help content and its video tutorials any doubt you may have is solved, the collaborative work is quite good, so you can work with different areas quickly and efficiently, you can work with many strategic frameworks, taking into account either the default templates or the strategic assistant, so the creation of scorecards and indicators is quite simple and easy to follow, I think it is a very useful platform for all types of business, a great tool to develop and grow projects and businesses. Pros I like the way the tool automates everything, so that strategists can focus on making a good strategic planning and tracking performance, letting the tool take care of the calculations, strategic maps and graphs automatically, a great tool to plan and track the performance of scorecards, objectives and initiatives, a great opportunity for businesses to begin to develop their strategies automatically without complications with the help of the platform. Cons The price may be considered high in certain regions, but I feel that you get what you pay for and it is a good investment. Review Source RP ROWENA P. Science Research Specialist Used the software for: ### "Confusing at the beginning, but interesting and engaging" December 6, 2017 3.0 Pros The templates/matrices are adaptable and easy to fill so long as information/data are available. Data analysis is easy. All features of the software are equally important and are well placed to suit any organization. Cons The software is quite expensive. As an individual user, I could not afford to purchase it given the cost. Similarly, my organization has no plans yet of purchasing such type of softwares. Hence, I used free trial to get aquainted with it. Review Source Response from Kitonik s.r.o. December 22, 2017 Thank you for trying the tool, we hope to see you as a user of our software soon! As for the pricing, there is a freeware product with basic KPI-only functionality (BSC Designer Light); the commercial subscription to the cloud-based BSC Designer Online or BSC Designer PRO for Windows starts at $49.95/month. LL Luis L. EVP-COO Management Consulting Used the software for: I used a free trial ### "The best tool in the market" July 28, 2024 5.0 Pros The variety of tools integrated in one solution Cons I don't have any complaints or bad opinion of the tool Review Source CLP Claudia Lorena P. Knowledge and Innovation Management Coordinato Non-Profit Organization Management Used the software for: 2+ years ### " BSC Designer Review" May 8, 2019 4.0 In general terms, the tool has been very supportive, has decreased manual errors and time in the consolidation of data for calculations, reports and graphs Pros The application is technically adjusted to the methodology of the Balanced Score Card, allows to generate customized reports according to the needs of the organization. Previously, the Carvajal Foundation managed its strategic planning in Excel, susceptible to human errors in formulas and calculations. The application decreases this level of error. Cons Due to the dynamics of the Carvajal Foundation, indicators must be adjusted. The tool does not allow to delimit that change. For example: if the change is made in the month of September, it changes retroactively in the previous months. In the reports tab to export in Excel there should be the option to generate them according to the month. The graphics thrown by the application could be exported to a file. As it is today, only screenshots can be taken. In the application you can only include the result of the indicator, I do not know if it is technically feasible that you can also generate the calculation just like Excel does. At this moment, the calculations are still made in this Office tool, to later migrate the results to the application. Review Source Response from Kitonik s.r.o. May 10, 2019 Thank you for your detailed review! Some comments from our side below. -- changing/not changing data retroactively: I believe this can be achieved by changing the "inheritance" for a selected indicator -- Calculations inside the software - agree, it depends on the leve of the calculations needed, sometimes it's easier to do it outside and import, sometimes you can do them inside using indicator formulas. -- Excel report improvement, and Export for the charts -- added to the wish list, thank you for suggesting! JC Judith C. Specialist Computer Science Used the software for: ### "Really enjoyable trip around BSC" June 11, 2015 5.0 The BSC Designer Software is an excelent alternative when you need to work with BSCs. It has a lot of functionalities that help you to organize your work. These are some experiences I had when using this tool. 1- Really easy to install and everything built in DB (you dont need to install aditional software). 2- The support is wonderful. In their websites they have a lot of information about BSC, they have online training programs and they give specialized and personalized attention to all its customers. 3- The development team is really fast and they are always listening all the customer or users suggestions to add more functionalities or adaptability to the software. (We need to configure the alert system using our enterprise email and they add this functionality in just weeks after I asked). 4- It has more functionalities that the average software I had review. Not just has a lot of freedom and flexibility in the KPI's definition (geographical location, types and sources) but a strong tool for Strategy Maps Visualization. You can set alerts for different changes in you KPIs and send automatical emails to their responsibles. You can define all the company information: Mission, Vission, Goals, indicators, etc. 5- The reports are really comprehensive, visually appealing and you can export them to different formats. 6- In comparison to other software with similar functionalities, BSC Designer is more affordable. The total cost of ownership for the desktop or web distribution is lower than other competitors. The BSC Designer is a great option for everyone that want to start to use the balanced scorecard strategic performance management tool in their enterprise. It is not only a great software but has a great community, services and documentation that will clear your way for applying this tool effectively. Review Source Response from Kitonik s.r.o. June 12, 2015 Judith, thank you very much for sharing your experience and for the detailed review. José Ricardo Z. CEO Financial Services Used the software for: 2+ years ### "Using BSC Designer not only for dashboards" February 16, 2020 5.0 Pros The ease to create a proper strategy map and all the functionalities to tune it up, also it becomes a great tool for scoring risk and in general to render averaged weighted outcomes to questionnaires designed to evaluate my researches and to probe companies Cons Cascading was not a straight forward development, but the newer version makes it easier Review Source Response from Kitonik s.r.o. February 25, 2020 Thank you, Jose Ricardo! PR Pedro R. Director of BPM master Used the software for: ### "Easy to use! 1 less than an hour you are able to create your own BSC" November 24, 2017 4.0 Pros This software provides the sure success to be able to create a Balanced Scorecard from scratch in less than an hour. Why? because it is user friendly, it provides great examples and videos, in 30 minutes you understand the product and you will be able to define your BSC in other 30 with objectives, KPIs and data to run your bsc. I have use the software to teach BSC to c-level people and the students with a challenge of two days (without before knowledge of bsc and the tool) they have been able to make their own bsc without a great dedication. Cons The introduction of data is very slow as you have to enter the data value to value and date by date. It should be great to be able to enter all data in xls format directly in the tool. Review Source Response from Kitonik s.r.o. December 4, 2017 Pedro, thank you for your testimonials. As of December 2016, we have completely updated the way to enter data via Excel both in PRO and Online versions. It is now much more user friendly. VR Verified Reviewer Operation analyst Food Production Used the software for: Less than 6 months ### "First BSC software in the company" March 12, 2019 4.0 We would use excel only but there was a lot of room for human error, this makes it a lot easier and more trustable. I would recommend this to any small businesses trying to implement a BSC. Pros We had never used a BSC software and after a lot of research we found BSC Designer. The first thing we noticed is that there are unlimited view-only users, and thats what we were looking for. The software itself is fairly easy to learn to use, and the video guides help a lot. It offers plenty of customization options, it makes easy to set the KPIs behavior. Cons After the free trial we had a problem with the payment and re validating the account, which was hard to solve due to the lack of contact information on the website but once we got a hold on Aleksey everything was good to go. Review Source Response from Kitonik s.r.o. March 18, 2019 Thank you for a detailed feedback! With a new Zendesk-powered help desk we will improve our response time even more! SW Sussy W. Principal Consultant Used the software for: Less than 6 months ### "I enjoyed the training that came with the software. It was intense and straight to the point. " January 16, 2018 5.0 Pros I appreciated most the cascading part of the software, learning that we cascade by objectives and not by measures, an error I have made over and over again. It was easy to populate the KPIs into the strategy map and see how the parent scorecard and the childscorecard were linked. Cons I area of KPIs (after business goals and before the strategy map), where we have Performance Progress Value and Baseline. I think it could do with a little more clarity especially during the you tube explanation so that as they are populated, they are clear and are derived from data that is available to all employees Review Source EB Eugene B. CIO Retail Used the software for: 6-12 months ### "We use BCS for more than six months. This allowed us to create and execute the strategy" December 24, 2017 4.0 we began to understand where it was necessary to direct efforts to achieve goals Pros It most closely meets the BCS methodology. Has a simple interface, communication goals with indicators. Indicators can be calculated in a different way. The indicator panels are convenient and informative. Cons There are disadvantages of the interface when working on small screens. I would be helped by a mobile application that displays the required indicators. Review Source MS Mohamed S. QA Data Analysis section Head Pharmaceuticals Used the software for: ### "I'm a QA Section Head in pharmaceutical company, i monitor company objectives " November 23, 2017 4.0 Monitor each KPI current performance Continual improvement to my work environment use it as a tool in employees appraisal Pros i like overall monitoring of all KPIs in one screen, also color indicator of each KPI and design of stratgy map Cons benchmark graph, reporting system and Use stop lights to see whether these values are in the expected range Review Source Response from Kitonik s.r.o. December 4, 2017 Mohamed, thank you for your opinion! The stoplights and reporting functions are already there in the latest version of the software. If you have some specific requirements that would make the tool fit your business processes better, let us know, and we'll consider adding them to the development roadmap. JCA Juan Carlos A. Performance and BI Specialist Mining & Metals Used the software for: 2+ years ### "Practical tool implementing all concepts of the original model" December 5, 2017 4.0 Better involvement in BSC concepts Pros What-if analysis helps to forecast the behaviour of KPIs. Another thin I like is the transformation or normalization of scales based on optimization functions. Cons Linking to external data. Some Business Intelligence features could be part of the tool. Dashboard is like an iceberg: there is a sophisticated implementation behind it. Review Source MM Marco M. Continuous Improvement Manager Used the software for: ### "A very nice and easy application to use and develop BSC models" July 15, 2015 4.0 This application was very well designed; the interface is organized in a way that it is self explained reducing dramatically the learning curve. From the business themes, you go through the strategic objectives, KPIs, dashboard and initiatives, all this information is contained in the same database, thus allowing easy access and updates. In the same way, several tools are present to import and export data, making easy to communicate objectives to various departments. Review Source Response from Kitonik s.r.o. July 16, 2015 Marco, thank you a lot for the feedback. It's great to see BSC Designer is used by TAP airlines. SS Sandra S. Strategic Planning Analyst Government Administration Used the software for: 6-12 months ### "works well with balanced scorecards, sometimes hard to work with and adapt to business practices" January 16, 2018 4.0 understanding how the balanced scorecard could be digitized Pros comprehensively covers nearly all aspects of the balanced scorecard, including measures, progress with measures, and linking measures Cons the reporting function - it didn't allow for much change or customization and we were unable to pull the kind of reports we had hoped for Review Source Response from Kitonik s.r.o. August 10, 2018 Hi Sandra, thank you for your review! Agree with you, that the reports were not flexible enough. I'm sharing a short update with you and other users: we have recently implemented a new version of the reports that now allows much more customization. You can check them out in the latest version. IC Ignacio C. CEO Education Management Used the software for: 1-2 years ### "An excellent tool" December 4, 2017 4.0 Pros The interface, which shows progress and advances in a very practical way for the entire company and allows us to make quick decisions. Cons It's very little. But I think the online version could improve in its appearance, especially the board. Another thing is that there is no app for IOS. Review Source Response from Kitonik s.r.o. December 5, 2017 Thank you for your opinion! GB Glauber B. Eng. Melhoria Continua Paper & Forest Products Used the software for: Less than 6 months ### "Good software for control the KPI’s. I recommend for who be interest in implemente the KPI’s controls in their process " November 27, 2017 3.0 Pros The capacity in molding that what we need. The excellent content about and explaining what is BSC and the information disposable on the website. Cons Unhappily the BSC could be in Portuguese. It would help the users that do not understand, a lot, about the English language Review Source Response from Kitonik s.r.o. December 4, 2017 Thank you for your opinion! We¿d like to use this opportunity to let all potential users know that BSC Designer is now available in Portuguese (its Brazilian version). The Cloud-based version in Portuguese can be accessed at pt.webbsc.com sR saifur R. HR officer Mechanical or Industrial Engineering Used the software for: ### "This software is very good but i found it's operation is little but complex. " November 25, 2017 5.0 We can develop our organizations scorecard, dashboard by using this software. as well as we can keep our daily record through this software. Pros It covers all the area of the BSC and individual can keep record according to KPI as well as it has dashboard and scorecard which will helps a lot. Cons It's operation is bit complex, like other software (for example: spider) it can not easily understandable specially for the user who are using it in the initial stage. Review Source Response from Kitonik s.r.o. December 5, 2017 Saifur, thank you for your opinion! Hopefully our new training videos for BSC Designer Online will help new users to get started with the software easier. FT Fuad T. PMO MANGER Utilities Used the software for: Less than 6 months ### "BSC Designer review" February 28, 2019 5.0 Pros features and flexibility of system and ability to work from desktop or web Cons the user interface needs more enhancements and development Review Source Response from Kitonik s.r.o. March 11, 2019 Fuad, thank you for sharing! JD Juan D. Consultant Financial Services Used the software for: Less than 6 months ### "The tool is really useful, includes many features that help building your own bsc. " November 27, 2017 4.0 I have been using the tool to identify some kpi that match with some needs i identify for many diferent profiles Pros It is an strong and powerful software. Kpi's are good and helpful to develop many profiles.cfor me as an user/admin has been really helpful Cons You really have to work to understand some of the features that are not easy to locate, when working with the tool, sometimes it can be slow to arrange what you need Review Source Response from Kitonik s.r.o. December 5, 2017 Thank you for your opinion! VK Volker K. Director Information Technology and Services Used the software for: Less than 6 months ### "easy to use" November 23, 2017 4.0 easy to implement a good information system on the enterprise Pros covers many necessary, modern KPI functions for many areas of an enterprise and easy understandable for many types of coworkers Review Source Response from Kitonik s.r.o. December 4, 2017 Thank you for your opinion! Similar Products Featured