FreshMail

FreshMail

4.5 / 5 26 reviews

Who Uses This Software?

We offer email marketing solutions for firms of every size and budget that want to open a powerful marketing channel direct communication and sales to drive revenue through online strategies.


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • FreshMail
  • freshmail.com
  • Founded 2008
  • United Kingdom

About FreshMail

FreshMail puts the power of email marketing campaigns in your hands - from the newsletter creation stage to sending and tracking your message. The system provides users in an intuitive tool for newsletter creation - FreshMail Designer - based on the drag & drop method and rich in beautiful ready-to-use email templates. You can use a variety of tests to optimize the campaign to deliver the best possible results. Sending email campaigns have been never so easy!


FreshMail Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

FreshMail Reviews Recently Reviewed!

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I enjoy using FreshMail and find it easy and useful in its price category.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Many high-quality templates
Easy to use
A/B testing feature
Good interface
Clear campaign wizard
Grouping messages and subscribers
Good insights

Cons: The offer says otherwise, but from my experience messages filtered to spam are more common than a business would usually accept
The templates are good, but the differences between how they are viewed within campaign wizard and in particular email clients is very big.

Overall: Good insights about my subscribers database and possibility to clean it up from bouncing emails.

Easy to learn and easy to use!

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how user friendly Freshmail is. The template designer has a lot of pre-made templates and I created mine by just tweaking the one I really liked. All my contacts are easy to manage and to organize. I¿m building my email list with their plugin for Wordpress and that works fine as well.

Cons: Free plan don¿t have a possibility to create drip campaigns, I had to upgrade to enable this feature.

Design Manager

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up a campaign is very easy. Everything in the system is well organized and easy to follow and making your own beautiful newsletter is easy. Moreover, I like the wide range of free responsive templates.

Cons: Marketing automation features are not too advanced. I'd like to see tighter connection with Google Analytics so I could segment based on GA dimensions and metrics.

Overall: In the company where I work one of my duties is creating email marketing campaigns. With the system I used before, everything was much more complicated and it took me a lot of time to create responsive newsletters. Since I started with FreshMail, everything is much easier and I can't believe I wasted so much time before!

Great price for the value. The system is easy to learn and to set up

Jul 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Segmentation, autoresponders, personalization and email testing. Great campaign editor, very intuitive.

Cons: More direct integrations! I am able to go around it with Zapier but it takes more time to set up. Apart from that good

I've been using freshmail for quite some time and it's a great tool

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great resource centre with a lot of know how about the system and about email marketing. The system itself is very intuitive too.

I send a lot of emails. Regular newsletter, mailings and autoresponders. Sometimes things go wrong a

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive tool, I didn't need much time to master it. Also customer support is very responsive and prompt.

Overall: I own an agency that sends emails for clients. We are happy that all emails display correctly on different devices, so we don't need to put much work into design.

Very Happy to Reccomend

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used Freshmail for more than 6 months. Before that I used Mailchimp but I had some difficulties with them and decided to change systems. So far everything seems to be very effective and I¿m more than pleased that I decided to switch to Freshmail.

Pros: The biggest advantage is FreshMail¿s 24/7 support. At the very beginning, I had a few problems but they worked and helped me to solve them, also I got some important advice on how to avoid similar problems in the future. I appreciate the wide range of guides, blog posts, e-books and so on. I want to get the most out of my email campaigns and freshmail knows how to do it :)

Cons: I don¿t know how to integrate some plugins with their system, there¿s no simple way to do it or I just have to figure it out - anyway it¿s not very intuitive.

Recommendations to other buyers: I would recommend Freshmail to other marketing professionals as a useful free and paid tool.

Really good value

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Value for money

Cons: can't see one

Overall: Freshmail gives You really good value. Every time we have to deal with huge mailings we use freshmail as our mailing service provider

Recommendations to other buyers: no

Save Your Money/Time

Nov 26, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The templates are great and easy to set up.

Cons: Service is horrid and slow. Especially for this day and age.

Overall: Service is terrible. It was easy to set up and use until one day they randomly deactivated my account. I tried for 3 weeks to get this fixed. 3 Weeks is way too long to fix my email service. I went back to Aweber, service is much better. If you run into an issue with Freshmail they are terrible. Go use another email service other than Freshmail.

Recommendations to other buyers: Save your time and do not use them, ever.

Good tool for new business development

Oct 23, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: FreshMail is a great professional system for newsletters at a good price. I¿ve been using it for almost a year and I haven¿t had any problems yet. It¿s simple to use I think a kid could get the hang of it.

Pros: The price is very reasonable. Customer support available 24-7. Nice looking campaign reports in real time.

Cons: I¿ve had problems logging in to the system when they run updates.

Great support than I can count on day or night

Oct 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I moved to FreshMail after using Mailchimp for a bit. I¿m using a free account now since my subscriber base is rather small.

The thing I like most is the great selection of templates they have and the intuitive process for everything. They have great testing options as well and lots of help in making your message in a way that will avoid spam filters. Advanced database segmentation lets me deliver very targeted content to my subscribers. And the customer support is really helpful and professional.

I just wish that I could share templates with coworkers using the free version but apparently you can do that in paid version. When my subscriber base gets there, I¿ll move up to it.

Easy to use, templates, support

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I never realized that making my own newsletter was that easy. It was really easy to find my way around the designer and make exactly what I wanted. They have lots of templates that you can just start with and customize the way you want. The process is really simple and a big plus.

Cons: I¿m not really sure how I¿m supposed to integrate certain plugins with google analytics. I¿ll just have to leave it for someone else to help me with.

Overall: I¿m new to Freshmail and I can share my first impressions. I never realized that making my own newsletter was that easy. It was really easy to find my way around the designer and make exactly what I wanted. They have lots of templates that you can just start with and customize the way you want. The process is really simple and a big plus.

On the down side, I¿m not really sure how I¿m supposed to integrate certain plugins with google analytics. I¿ll just have to leave it for someone else to help me with.

Oh, and another thing I liked was getting free newsletters from freshmail with advice and tips on making great campaigns - a nice extra for people like me just starting out.

Recommendations to other buyers: The thing I really liked was getting free newsletters from freshmail with advice and tips on making great campaigns - a nice extra for people like me just starting out.

The best platform for sending personalised newsletters

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I¿ve tested a few different vendors and after using Mailchimp for a long time I switched to Freshmail. At first it mostly for cost reasons but it turns out that their customer support really impressed me. I really like being able to write or call and get quick answers for everything.

Pros: Freshmail Designer is what I like most. You can select templates or create your own from scratch and add whatever elements you want with one click. Everything looks really professional when you¿re done. The other thing worth mentioning is automation with Google Analytics. It¿s easy to send autoresponders to subscribers who complete goals that i set in google like ¿visit price page¿ and that person will get a message from me. Putting a small discount offer in that messages get really good results.

Cons: The integration with Google Analytics wasn¿t easy for me but once I got the hang of it I could figure it out and set up new autoresponders with a few clicks.

Easy to use email marketing tool

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I set up an account in FreshMail not long ago to start promoting my new e-store.

First impressions were good. Setting up a newsletter step by step is intuitive and adding graphics & creating the overall design is easy. You don¿t need to know anything about programming or graphic design to make something that looks great. I didn¿t think it would be this easy.

You arrange your newsletter by dragging and dropping blocks in the template. It¿s easy to combine text blocks and others with pictures and graphics and then edit everything the way you want it. When you¿re done you can save your template so you can start from there next time and just change the details.

After maybe an hour of experimentation the first time I worked with it, I can now make my own newsletter campaigns. If you don¿t want to make your own or don¿t have time you can also choose a ready made responsive template from their library.

Best customer service

Jun 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's really easy to work with the system - the templates are great and I had no problem creating very good looking campaigns. Also, it's great there is a phone support available - these guys are really helpful with any issues.

Pros: Customer service and the template designer.

Cons: Sometimes system works slow.

Does exactly what it's supposed to do and works well

Mar 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The online interface is very intuitive to the users. We have people working in there that are anywhere from graphic designers and web developers all the way to traditional marketers without really a great deal of online experience, and because the tools are so easy to use, it has been a great tool for the entire marketing team.

Pros: I like the functionality of FreshMail Designer. You can change everything using drag & drop and there are tons of additional graphics and buttons to add. They also recently updated everything to make sure that templates adapt to mobile devices.

Cons: Integration into existing SaaS applications could be better and more diverse.

Great Overall Email Marketing Tool

Mar 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using autoresponders in FreshMail not long ago. I set up a cycle of training videos for my customers and now I can just set it up once and forget about it - it¿s all automatic. The system management is really easy and you don¿t have to have advanced knowledge to do things like use link tags or read campaign reports.

Easy to use and lots of cool advanced features

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like FreshMail¿s advanced reporting system with campaign results. In the system I used before, I was never sure how to analyze my metrics. Now I can export the campaign data and put together cool reports for the boss man!

I didn¿t know email marketing was this easy to do

Sep 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My open rates on previous campaigns with another ESP were horrible and I never understood why. I thought a change of sending servers would help and it turns out that it makes all the difference.

Pros: Honestly, I don¿t see much difference between one system and another but FreshMail does stand out to me for one reason. Over the past 4 or 5 years I have used four different email marketing systems and FreshMail has by far the best customer service of any of them. If you are getting any real use out of your email marketing, you will need some help or have a problem from time to time. FreshMail is only customer support that gave me the impression that there was actually someone looking into a problem and they always got back to me and stayed in touch until the problem was resolved.

Cons: My campaign got delayed because of their moderation process. When I wrote them to ask what was going on they said they have some kind of anti-spam moderation process that was taking longer than usual.

Great autoresponders

Sep 02, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: You pay for the amount of sent messages which is perfect for small retailers. Autoresponders can help you to reorganize your communication.

Pros: It took me a while before I was brave enough to try some of the advanced features like autoresponders but once I did I saw how easy they are to set up. Can¿t believe I didn¿t do it earlier! Thanks to autoresponders you can set up the message once and it will be sent each time another customer will buy a selected product or click onto a given link.

Cons: It¿s not fully marketing automation yet.

Impressive newsletter templates design

Jun 08, 2015
5/5
Overall

Comments: Definately worth its price! I started from using the free account - which is time unlimited - just to test the possibilities and I liked it enough to switch from the other email marketing platform that i was using. Most of all the features or easy to use and thanks to guidelines in the system it¿s easy to learn why and what you should do send a successful campaign. I also like the range of free responsive templates that you can use - it¿s a real inspiration.

Pros: Free and time-unlimited trial account.

Cons: Phone support available only for paid accounts.

Great tool

Jun 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The after campaign reports are really good and easy to understand. I was a bit intimidated by them at first but once I understand what I was looking at, everything just kind of `clicked¿ in my head. Understanding the reports made me feel like I was really making progress because you can see the stats behind every aspect of your campaign. The reports also give you motivation to do better next time because you feel like you need to get higher numbers every time.

Great tool

May 23, 2015
5/5
Overall

Comments: I¿m sending up to 4 campaigns every week and I usually I¿m setting all the campaigns at once. It¿s really easy to do it in FreshMail. Also I can easily compare the results of my campaigns. Reporting system is really detailed and easy to read. Also I appreciate the Code Inspector as sometimes it helps you to avoid the problems with HTML. I don¿t understand autoresponders are divided by names - for me it¿s confusing. I¿d like to have the possibility to select the options later than at the very beginning. However, I think that this system has high standards.

Pros: I like the ability to design exactly what I can see in my head with FreshMail Designer. It took me about 30 min of playing around with it before I was comfortable but that¿s no big deal. You can customize everything and even simple designs still look good.

Cons: Not much, perhaps the fixed steps for campaign creation. You can¿t start with selecting template for example.

The best newsletter editor

Jan 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After having tried a number of newsletter editors of email marketing services - and found them always disappointing in terms of flexibility and design options - I stumbled upon http://freshmail.com and finally got what I need. It lets create stunning templates with a simple and neat drag&drop editor.

Aug 16, 2016
4/5
Overall
Likelihood to Recommend: 6.0/10 Not
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May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money