ContentCenter

4.5 / 5 38 reviews

Who Uses This Software?

Healthcare organizations who want to streamline and improve document and data handling, especially on the administrative side including patient files, vendor files, and human resources.


Average Ratings

38 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Medforce Technologies
  • www.medforcetech.com/
  • Founded 2002
  • United States

About ContentCenter

ContentCenter is a secure, feature-rich electronic filing and content management program that increases efficiency and employee effectiveness. Improve collaboration across your entire organization with a central resource that provides instant access to vital information and keeps everyone on the same page. ContentCenter mimics live work with all the benefits of technology, including OCR, barcode, MICR reading that delivers the highest auto-filing rates in the industry saving you time and money.


ContentCenter Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control

ContentCenter Reviews Recently Reviewed!

It is a good system. However, I believe that the desktop format could be improved.

Apr 28, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that you can access past patient information. The documents are stored in the system chronogically. They can also be accessed by the batch number.

Cons: The system was difficult to maneuver during the scanning process. If you miss a document, you have to rescan the whole batch.

Overall: The ability to acess patient information from the past for billing purposes.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Miriam, Thank you so much for taking the time to leave us a review. We are glad to hear that you think our system is good, and we were also interested in your feedback on how we can improve. We forwarded your comments to our training team. There is absolutely a way to scan the missing document without having to rescan the entire batch. We also have capability to search older patient information. A lot of our clients rely on our software to assist in audits and we enable them to easily go back years and years to get the data they need. I have asked someone to contact you to show you. If you don't hear from us in the next few days, please reach out to our support team and they will walk you through the steps. Kind regards, Ellen & the Medforce team

Content Center Review

Apr 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is fairly easy to use and helps to increase efficiency and productivity. It is also a great tool for auditing purposes. Everything is safely saved to the cloud. There are several ways to make a tickler file which helps keep people on track. The ability to pull reports to track employees progress is another great resource.

Cons: Searching capabilities should be better. Moreover, the system should not have the capability of uploading PDFs, if customers are going to be charged to convert PDF's to Tiff files for better searching capabilities. It does not compare to ERP software in terms of integration, etc.. There are freezes and glitches.

Overall: The Medforce Content Center is a good resource, overall. I have set up a tickler in the Content Center, which is working quite well. The staff is very knowledgeable and helpful.

Medforce in the Workplace

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of access to patient files scanned in the system.

Cons: Helping other employees with the first password when expired. They always seem to forget their password or user id.

Overall: The overall use of Medforce in the workplace makes our jobs a lot simpler. It is less likely to misplace paperwork when it is available right at your fingertips. It is easy to file paperwork in the system and the sections for the digital filing can be set up to mimic the hard copy patient charts. It is also very simple to print out paperwork when needed. Also, if you are using an online program, like Brightree for instance, you can right click the screen and find your patient in Medforce! When the system decides to act up, the customer service and IT crew get back to you in a timely manner, whether it be over the phone or via email. So far, we have had little issue with the program and it seems to aid in the productivity of the work environment.

I LIKE WORKING IN MEDFORCE

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I KNOW THAT IF I HAD MORE TRAINING I WOULD FIND MEDFORCE EASIER TO WORK IN, BECAUSE THERE ARE TOOLS OUT THERE THAT I DONT EVEN KNOW ABOUT. OVERALL I LIKE MEDFORCE. ANYTIME I HAVE AN ISSUE IT GETS RESOLVED FAST.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Tracy, Thank you so much for leaving us a review. We're happy to hear that you are finding the product meets your needs. We have several resources for training that you can take advantage of any time. We have live trainings by webinar every day. We also have an online repository of bite-sized training videos, each are between 8-12 minutes and focus on specific areas - so it's easy to get right to the information you need. Training resources are listed here: https://www.medforcetech.com/support-and-training/. If these don't meet your needs, please let us know and we can come up with options for customized training for your team. Kind regards, Ellen & The Medforce Team

Love Content Center

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use

Cons: Process to set up a new bin

Overall: Our company uses MedForce Content Center as our document imaging system it integrates with our Practice Management System and is easy to use.

Recommendations to other buyers: na

Very Good

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it's extremely user friendly, easier to learn and easy to teach.

Cons: When searching for invoices and/or checks, I'd like to be able to manipulate the search a little more.... ie. I can search by payer name, but I can't search by payer name AND then arrange that in date order.

Overall: I use the content center on a daily basis, I find it extremely user friendly given that the initial setup was done correctly. This would be on the part of your individual office.

Vendor Response

by Medforce Technologies on April 25, 2017

Hello Anita, Thank you so much for your review of ContentCenter. We're please to hear that you have found the product easy to learn, use, and teach. With regards to searching, we'd love to talk with you specifically about what data/reporting you're looking for and solve your issues for you. We believe strongly that you should be able to get the data you need, in the form that you need it, when you need it. We need to understand more to point you to the right answer to this particular issue, but we're confident we will find a solution. If it doesn't exist within the latest version, we will put it on the enhancements request list for a future release. Best, Ellen & The Medforce Team

Medforce software review

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quality of the scans and ability to zoom in and deskew.

Cons: Nothing to not like, I really wish my company would activate more of the features.

Overall: All aspects are great, very easy to use. I wish our company utilized more of the features. I did not really rate customer support as I have never used it and I do not know the cost as I am an end user.

Medforce Be With You

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I work at a large network of nursing homes. I'm the one who scans all the nursing homes bills and patient files into our computers. I'm so happy we have Medforce to help me with this. I've been using Medforce for about 5 years. The simplicity of scanning to and importing files to proper fields really makes me feel good about what I'm doing.

Needs improvement in some areas but works well overall

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Would like to see more choices as in an excel spreadsheet with options to add things like location, insurance, physician info

easy to use

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: it easy to use if you do have trouble some one is there to help every time and they don't make you feel dumb .

medforce review

Apr 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: for the most part i like using medforce content center. there are some features I would like to have in content center like to ability to delete a page without having to go into content center. But for me the biggest thing is not being able to move pages around. sometime when people scan things in they are not in order and there is no way to change the page order

Vendor Response

by Medforce Technologies on April 25, 2017

Hi Altrina, Thank you for your review of ContentCenter. We're happy to hear it's meeting your needs. We are also happy to report that the functionality you'd like regarding re-ordering pages and moving pages around is indeed possible in the program. We will reach out to you directly with training on how to do that. Kind regards, Ellen & the Medforce Team.

Easy to Use!!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use.

Cons: Which it linked to billing and inventory.

Overall: Medforce is the best documentation storage software I have used. It is so easy!! The linking to the patient account is the best and full text search is so useful.

easy to use

Apr 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I found the program very easy to use.
There was no confusion as to what to do. The program walks you through each step. I liked that it didn't take up much of my time while at work to complete.

it is fair

Apr 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: When needing help it is hard to get ahold of someone also keep getting logged off of medforce.
that is all

MedForce Technology

Apr 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been a MedForce user for a number of years now. They have excellent customer support and have always been there to help out when they need to be. Their product offerings have certainly made our process easier and more effective to find and track patient information. We have not optimized and taken advantage of all the tools MedForce has to offer, but hope to do so in the upcoming months and year. Thank you for your support!

VERY DIFFICULT

Apr 24, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: easy to use to scan and save batches

Cons: receiving faxes, software, all the software uploads, software only works some of the time, too many options and tabs to choose

Overall: Having spent a couple of years working with the scanning/batch program has given me a head start. The options and tabs and number of times you have to click and choose for the fax feature of the software is NOT user friendly nor is it time effective. You never leave your chair! It takes more time to upload and save than just having them already done and scan.

Recommendations to other buyers: make it easier

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Carrie, Thank you for taking the time to write us a review. We're really sorry to hear that you are frustrated with the product. From your comments, it sounds like the majority of your frustration is with the faxing functionality. We'd like to explore this more with you and see if we can find a solution - including an option for putting an physical fax machine back on your desk that is integrated with the system. When I looked more into your account, it seems your review was written before the training for your location was complete. We're interested in knowing if your thoughts and feelings have changed since you have more training now. Or, if you'd like additional training - we're happy to set up a one-on-one consultation to address your concerns and try to find a solution. We hope, if things get better over time, that you'll consider coming back and updating your review. Kind regards, Ellen & the Medforce team

CUSTOMER SERVICE REP

Apr 21, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I LIKE MEDFORCE.DO LIKE HOW MANT TIMES YOU HAVE TO LOG IN TO GET STARTED.
OTHER THAN THAT IT IS PRETTY SIMPLE TO USE

Easy to use Medforce

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Medforce is a great asset to our company. Any questions that I ever have are answered immediately or in a timely matter. That can be done by a simple phone call or a simple fax. The staff there are very kind and considerate and very precise on explaining exactly how to fix any problems that we had. It has helped us tremendously by becoming (just about) paperless. It is very easy to store our documents in a simple and timely matter. After storing each clients documents, it's just a matter of a click ( in the proper bin that you are wanting to read) and all the documents are there

Great Product

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Can lag sometimes, but otherwise not much else.

Overall: Our pharmacy has been using medforce for quite awhile and Content Center is a very valuable tool for our organization. We have the documentation we need right at our fingertips when we need it and we are able to sort it in a way that works best for our organization. Best system I've used in this industry, hands down. The technical support staff are excellent as well.

Recommendations to other buyers: Learn all of the features, they make life easier!

Prospective

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Medforce team is well equipped to help and the program is quick and easy to use. We have used the program for many years now and have no complaints at all. Even bringing files into the patient charts is seamless.

Cash Applications

Apr 21, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The function of Medforce really is a great system on all aspects. We use the print to fax, work flow and patient review. The function of being able to pull patient's up while in Brightree is such an efficient tool.

Great product

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once setup is complete, the program is very easy to use.

Cons: Tab names can easily be changed by staff in error resulting in confusion by staff.

Overall: ContentCenter has improved our response time and decreased our missing/lost paperwork. Referral and Customer satisfaction continues to improve in relation to these two areas.

Medforce Overview

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this product is the customer support team, they are awesome and quick to respond!

Cons: The reporting, there are very limited reports and to get reports that we need, we are having to build on our own because the custom charges for Medforce to do so are outrageously high.

Overall: Medforce has been a great resource for us and our company. It comes with many options (many of which we do not utilize due to our workflow) that I think are great assets to the application. We recently started using the Command Center as well and while it is a learning in progress, we are becoming more and more favorable of the workflow.

I think for me, the biggest plus is the Customer Support. The support team with Medforce has been a great asset. I know for sure that I drive everyone crazy:) They are very respectful and quick to respond to any issue we are having. Your support team is one of my favorites to deal with!

Thank you

Recommendations to other buyers: the best advice I can give is to review the report aspect. If your organization is like ours, we depend on reports to know what are staff are doing to ensure the system is functioning as it should. The lack of reports is an inconvenience.

Handles high volume of business

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: fast

Cons: I don't have enough time to figure out the workflows, but they look easy and there is plenty of experts ready to help

Overall: The software is capable of managing a very large volume of data without slowing and keeps everything straight.

MEDFORCE FAX

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CONVENIENCE AND ACCESSABILITY

Cons: NOTHING COMES TO MIND

Overall: OVERALL GOOD EXPERIENCE. SOME SMALL ISSUES THAT HAVE REALLY NOT BEEN RESOLVED, BUT NOTHING MAJOR. WOULD LIKE TO HAVE THE RECEIVED BY STAMP TWEEKED A LITTLE WITHOUT ADDED COST.

Recommendations to other buyers: NO

Great System

Apr 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of functionality

Cons: not much training/support upon initial load

Overall: I find very user friendly and very adaptable to different business models. Many of the functionalities in Medforce gave my office the ability to use one system for a variety of functions, very single use programs for single use functions. Much easier to be able to do several things from one place!

Nunns and MedForce

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: So far we have really liked the Medforce software, it is so much faster and easier to use than our past company. There are tweaks here and there that we would like to make and Medforce has been willing to help us get these in the works or come up with a better process or solution. Looking forward to continuing to use and grow with the software

New to Content center

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: customer service has been great! This change from manual faxing to electronic was a bit of a learning curve for me, however with the extraordinary help from your customer service and technical support the transition has been a lot smoother than I had originally though tit would be. After 20 years in the medical field I am glad that I work for a company who has transformed to an electronic version.

Andrew's Review

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was great, will definitely use again! Very easy to use, I like to UI and UX. I've shared with others who need this type of service.

MedForce is Great!

Apr 20, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: scanning and sorting documents is a breeze

Cons: being unable to save .pdf created from within a fillable pdf form stored in a bin

Overall: *as to value for money- i don't know how much our company paid for the software, so i don't know.
Content Center is a very helpful, secure and organized way to keep documents together; the program's expandability is awesome.

Recommendations to other buyers: Keep doing what you're doing!

Nice software

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that we have limitless storage

Cons: To much mouse usage. It would be nice if the cursor moved to the boxes on the screen and you could tab thru them instead of constantly clicking.

Overall: Although our company does not use all of the features of this software, the ones we do utilize work fairly well. As with all software there are issues at times, however, the support team has been great at getting these resolved within a reasonable time frame. Some were addressed immediately and fixed, others had to go back to developers. They did keep us updated on the progress. Biggest downside is the fact that you have to use your mouse a lot with this software. No keyboard shortcuts within the screen, you have to click on everything. Hoping that they will make that less of a necessity in the future. All in all still nice software with a lot of growth potential.

Intake Specialist

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I enjoy using content center, it is nice that it reminds you of tasks so frequently. I just with the text was a little bigger.

content center

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: It works great. We save a lot of time using it. Everything is much more organized with it. thank you very much

Our go to document imaging archiving software

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The accessibility for even the novice user.

Cons: It can be too complex to use some new features

Overall: We have used this software for several years now. Our company has grown a lot since beginning our use of MedForce. The advanced applications exceed our expectations every time. You will not go wrong implementing MedForce in your business.

Recommendations to other buyers: Templates for certain industries when new products become available for MedForce.

Review of Medforce

Apr 20, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: system is not bad but not that easy to use. Functionality is great and uses are unbelievable but hard to understand and set up

Great Product

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use it daily and never had any issues!
Many different uses. Easily print, save, look up documents.

Medforce makes profitable sense.

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to use.

Cons: some of the notification reminders

Overall: We do with three people what most do with 6-7 due to the efficiency of Medforce from the document imaging to the audit assistance, to the fax solution.

Overview of ContentCenter

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ContentCenter is easy to use and includes everything you need to get the job done with appropriate training and user guides.