CommandCenter

4 / 5 13 reviews

Who Uses This Software?

Healthcare organizations who want to streamline administrative efforts in any department including intake, claims and reimbursement, accounts payable, human resources, mailroom and purchasing.


Average Ratings

13 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Medforce Technologies
  • www.medforcetech.com/
  • Founded 2002
  • United States

About CommandCenter

Business process management that maximizes productivity,CommandCenter software gives you the visibility and control you need. You use our intuitive workflow creation tools to program the who, what, and when of each process to ensure all work is complete, accurate, and on time. The built-in business analytics reports, customizable views and dashboards, and automated work distribution mean you and your employees never miss a step and always tackle the highest priority work first.


CommandCenter Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

CommandCenter Reviews Recently Reviewed!

love it

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and not internet based. I can label and find what I need quickly. Most new users can navigate with ease

Cons: Really no cons, other than the fact it's not combined with our billing system, however, I like its not internet based.

Overall: ease and documentation at your fingertips

Mostly use this for forwarding emails and is very useful

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to see all EOBs for one acct without having to go in and out of screens. Ability to print or email from any screen/tab

Cons: Have to use the mouse too much. Requires too much movement to and from the mouse. Could use more keyboard shortcuts.

Program works very efficiently.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use. Once logged into the program it is very easy to accomplish whatever task you are trying to do within minutes.

Cons: Loading time, I think this is most likely due to connection in local area than the program itself.

Better for Larger Teams

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Command center allows you to see where at in the workflow process your team is. If you see someone is behind, you are able to redistribute tasks to others that may not be so swamped to keep the flow going smoothly. I really like the alerts it gives you and the ability to manage a desk more efficiently.

Cons: The features can take a little while to set up, and there is definitely a learning curve, but there is with any software these days.

This is a great product to track work.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You really have visibility to where all your items are and at what stage of the process it is in. Dashboards are great.

Cons: I wish it did billing or our billing software allowed Medforce to push data into it more. I would love for it to incorporate inventory and billing tracking.

Overall: Statistical data and tracking of workloads.

Overall I like this software. I was a little intimidating at first but quickly is learnable.

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that everyone can access any of the tasks created for another person with ease and that its easy to maneuver into the files based off of those tasks.

Cons: It can be frustrating as to how easy it can be to lose the little plus sign on a task in work order view when adding additional documentation.

Overall: People in all 11 locations of our business are easily tied together and can access anyone else's files as needed.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Maria, Thank you so much for taking the time to leave us a review. We're glad to hear that you found it easy to learn and that your team has enhanced collaboration through it. We're not sure what you mean by "lose" the plus sign - whether it's a figure of speech, or if you actually lost it from your screen. If you'd like to explore this further with us to see if there is a solution, please feel free to send a note to our support team and they'd be happy to assist you. Kind regards, Ellen & The Medforce Team

Good overall document and workflow management solution

May 01, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What is not out of the box, it can be configured or developed in a relatively cost effective manner.

Cons: Reporting - needs to be improved and user controlled. Searching needs to be more graphical and user friendly.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Michael, Thank you for taking the time to leave us a review. We're happy to hear that you're happy with your Medforce software. I wanted to quickly let you know that we're currently working on improving the reporting capabilities including greater ability for users to self-define reports. We hope to have it completed by the end of the summer. We'll be sure to keep you and all of our customers in the loop once we're ready to beta and ultimately launch it. All the best, Ellen and The Medforce Team

We recently transitioned to work flow and command center to implement our dme closet tracking.

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's been a great transition for staff with great customer support that insured our success. We were able to customize to build the best sorting and tracking by function. Very transparent for our management team to monitor staff progress.

Cons: I found command center to be complex but once we began using the software, the complexities quickly became clear. We need the functionality to keep multiple child forms open at the same time.

Overall: streamline intake tracking and standardization.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Irene, Thank you so much for writing a review for Medforce. As one of the original users of Medforce your comments are especially meaningful. We appreciate your business and for continually giving us feedback that helps us grow and become better. Thank you! Ellen and the Medforce team

Overall, I like the software. I wish there was better training

Apr 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Being able to file multiple categories the way you want and labeling them how you want. Still trying to learn the software

Cons: It runs slow frequently, when scanning in paperwork when opening the saved scan batch, sometimes its not there for a few minutes. That gets frustrating when you want to label your scans and can't then get interupted and forget to go back to label for the next person to finish the work order.

Overall: We have multiple locations, getting our work orders etc to our billing department in another town vs mail is very nice.

Vendor Response

by Medforce Technologies on May 05, 2017

Hi Rikki, Thank you so much for leaving us a review. We're happy to hear that you like the software. We have several resources for training that you can take advantage of any time. We have live trainings by webinar every day. We also have an online repository of bite-sized training videos, each are between 8-12 minutes and focus on specific areas - so it's easy to get right to the information you need. Training resources are listed here: https://www.medforcetech.com/support-and-training/. If these don't meet your needs, please let us know and we can come up with options for customized training for your team. Kind regards, Ellen & The Medforce Team

We're only using CC for our customer service staff now but it's been a positive change overall

Apr 28, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Tracking who's working on which patients (as a manager). For the users, they have a clear list of "things to do" rather than hoping they aren't forgetting one of the dozen things they were assigned in separate emails scattered throughout the day.

Cons: Once everything is set up properly, the system works GREAT, but it is very difficult to get everything set up (Definitions, Views, Creation Rules). In general, I think the User Settings are too complicated in MF.

Your organization must-have!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to manage.

Cons: n/a

Overall: Our documents are easy to file, manage, and locate which saves all of us incredibly valuable time!

Recommendations to other buyers: n/a

CSR intake;

Apr 27, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like to have a computer system so track orders

Cons: the system can be slow and bogged down

Overall: the programs do stop and skip a lot and make it difficult to complete everything in a timely manner do to the issues.

Recommendations to other buyers: the system need to be more friendly

Medforce Program Review

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The feeling of not having to print up all documents... can upload straight from desktop

Cons: If I need a document in Patient Files & Deposits & EOMB, I have to scan 2x's

Overall: It's a great feeling to be paperless. Medforce is user friendly & a pleasure to use. One suggestion, while saving a document to my desktop, I would love an option that can save the same file to Patient File & Deposits & EOMB. Thank you

Vendor Response

by Medforce Technologies on April 28, 2017

Hi Bracha, Thank you so much for taking the time to review our product. We appreciate the positive feedback! It seems as though this is a review intended for our ContentCenter product (Document Management) rather than CommandCenter (Business Process Management). However, we did want to let you know that you do not need to scan twice. There is a linking option that will allow you to link the document from the Patient File to the Deposits & EOMB file. You simply scan once, and link to the additional cabinet. You can contact our support team at support@medforcetech.com and someone will gladly walk you through how to do this. Kind regards, Ellen & the Medforce team