# CommandCenter Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CommandCenter Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/139568/CommandCenter --- # CommandCenter Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CommandCenter ## What is CommandCenter? Business process management that maximizes productivity,CommandCenter software gives you the visibility and control you need. You use our intuitive workflow creation tools to program the who, what, and when of each process to ensure all work is complete, accurate, and on time. The built-in business analytics reports, customizable views and dashboards, and automated work distribution mean you and your employees never miss a step and always tackle the highest priority work first. ## What is CommandCenter used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CommandCenter alternatives Highest Rated [4.8 (1,031)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (15,362)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,254)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,502)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/139568/CommandCenter/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Approval Process Control Manage the process of evaluating documents or requests submitted for approval Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Business Process Control Define and maintain business rules that determine workflow capabilities and criteria CommandCenter 25 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Store, manage, and track all electronic documents in a centralized location Store, manage and track all forms in a centralized location Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation View and track pertinent metrics to find patterns and gain insights from data Create, manage and track all task activities and progression Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. Features 3.9 (15) 3.9 Based on 15 reviews ## Pricing Value for money 4.1 (13) Basic $1.00 Per Year Value for money 4.1 (13) 4.1 Based on 13 reviews ## Integrations [ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (15) 4.4 Based on 15 reviews ## User reviews Overall rating 4.0 Based on 15 reviews Filter by rating 5(5) 4(6) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent AT altrina t. Reimbursement Manager Hospital & Health Care ### "medforce command center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2018 Pros we use this to create workflow task, when you scan something and put it in a bin that has been marked to create a task the paperwork you scan in creates a task for the person the bin is assigned to. this is how our QA, & Documentation department receives paperwork. this allows for a paperless system with tracking because you can always see the history of the task. you can see who comples, who update it everything. we recently started using this with our incoming faxes they now come into command center as task and we see how long it take to process orders, how long individuals are taking for each step of the process. when you first get into command center there is a dashboard that I love, it gives you an overview of what is sitting out there an to who. you can create views to see the information you see. I have mine setup so i have 8 views open when I first log in, this allows me to see things like how many orders were scanned in, all task, my task, faxes, and any view that I have created that I want there. this creates accountability and you don't have to worry about paperwork being lost, or someone saying they never received something because its all right there in the history. I can send the order to someone else, I can put notes in the note tab and also put notes in the description area although I don't recommend that because the information in the description can be deleted or overridden. I can sort thing how I want by bringing columns up to the top and arrange. I'm out of space Cons couldn't fit everything I wanted in the "what I like most" section sorry. I wish I could add permissions for something activities like completing or canceling a task. sometimes when we send order back to customer service they accidentally cancel or paperwork it without sending it back so they the dashboard goes away. don't like permissions so that only certain people can do that or for a box to pop up asking if you are sure you want to complete this taks and it will remove it canfrim command center Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jennifer K. Software Admin / Reimbrusement Specialist Hospital & Health Care ### "Superior Work Flow" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 26, 2018 Using Command Center to create / follow work flow from user to user and location to location with no paper. and it integrates with our Practice Management System. Pros Love the way you can set up bins and escalations that help you to move your documents through the work flow process from user to user with ease Cons It is user friendly from an end user standpoint, as Admin, it is a bit complicated to set up the background settings, but I can usually figure it out by watching a tutorial video or talking to their awesome support Reps! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HP hazel p. General Manager ### "love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2017 ease and documentation at your fingertips Pros easy to use and not internet based. I can label and find what I need quickly. Most new users can navigate with ease Cons Really no cons, other than the fact it's not combined with our billing system, however, I like its not internet based. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tamara B. Adjstmnt Analyst & Generalist Hospital & Health Care ### "Mostly use this for forwarding emails and is very useful " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2017 Pros The ability to see all EOBs for one acct without having to go in and out of screens. Ability to print or email from any screen/tab Cons Have to use the mouse too much. Requires too much movement to and from the mouse. Could use more keyboard shortcuts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Matthew B. Clinical Assistant ### "Program works very efficiently." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 27, 2017 Pros The ease of use. Once logged into the program it is very easy to accomplish whatever task you are trying to do within minutes. Cons Loading time, I think this is most likely due to connection in local area than the program itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nicky P. Billing Specialist ### "Better for Larger Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 19, 2017 Pros Command center allows you to see where at in the workflow process your team is. If you see someone is behind, you are able to redistribute tasks to others that may not be so swamped to keep the flow going smoothly. I really like the alerts it gives you and the ability to manage a desk more efficiently. Cons The features can take a little while to set up, and there is definitely a learning curve, but there is with any software these days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarah H. AR Manager Medical Devices ### "This is a great product to track work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2017 Statistical data and tracking of workloads. Pros You really have visibility to where all your items are and at what stage of the process it is in. Dashboards are great. Cons I wish it did billing or our billing software allowed Medforce to push data into it more. I would love for it to incorporate inventory and billing tracking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Maria G. Quality Assurance Medical Devices ### "Overall I like this software. I was a little intimidating at first but quickly is learnable. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 5, 2017 People in all 11 locations of our business are easily tied together and can access anyone else's files as needed. Pros I like that everyone can access any of the tasks created for another person with ease and that its easy to maneuver into the files based off of those tasks. Cons It can be frustrating as to how easy it can be to lose the little plus sign on a task in work order view when adding additional documentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2017 Hi Maria, Thank you so much for taking the time to leave us a review. We're glad to hear that you found it easy to learn and that your team has enhanced collaboration through it. We're not sure what you mean by "lose" the plus sign - whether it's a figure of speech, or if you actually lost it from your screen. If you'd like to explore this further with us to see if there is a solution, please feel free to send a note to our support team and they'd be happy to assist you. Kind regards, Ellen & The Medforce Team MK Michael K. Director Client Services Pharmaceuticals ### "Good overall document and workflow management solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 2, 2017 Pros What is not out of the box, it can be configured or developed in a relatively cost effective manner. Cons Reporting - needs to be improved and user controlled. Searching needs to be more graphical and user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2017 Hi Michael, Thank you for taking the time to leave us a review. We're happy to hear that you're happy with your Medforce software. I wanted to quickly let you know that we're currently working on improving the reporting capabilities including greater ability for users to self-define reports. We hope to have it completed by the end of the summer. We'll be sure to keep you and all of our customers in the loop once we're ready to beta and ultimately launch it. All the best, Ellen and The Medforce Team IM Irene M. VP/Director Hospital & Health Care ### "We recently transitioned to work flow and command center to implement our dme closet tracking. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2017 streamline intake tracking and standardization. Pros It's been a great transition for staff with great customer support that insured our success. We were able to customize to build the best sorting and tracking by function. Very transparent for our management team to monitor staff progress. Cons I found command center to be complex but once we began using the software, the complexities quickly became clear. We need the functionality to keep multiple child forms open at the same time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2017 Hi Irene, Thank you so much for writing a review for Medforce. As one of the original users of Medforce your comments are especially meaningful. We appreciate your business and for continually giving us feedback that helps us grow and become better. Thank you! Ellen and the Medforce team [View all Reviews](https://www.capterra.com/p/139568/CommandCenter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)