# Sana Commerce Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sana Commerce Software - reviews, pricing plans, popular comparisons to other B2B eCommerce Platform products and more.

Source: https://www.capterra.com/p/139645/Sana-Commerce/pricing

---

# 

 Sana Commerce Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Sana Commerce

## What is Sana Commerce?

Sana Commerce Cloud leverages the power of Microsoft Dynamics and SAP ERP systems in real-time to deliver feature- and data-rich e-commerce for B2B organizations. Our solution simplifies the complexity of B2B tech by reducing the need for web store and data maintenance, providing SaaS-based integration, and offering functionality to inspire customer loyalty (including online self-service, simple repeat ordering, tiered and volume pricing, order and invoice tracking, and RMA).

## What is Sana Commerce used for?

[B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/)

Top alternative

Featured

Overall rating

Based on 74 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Sana Commerce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sana-commerce.com/&name=Sana Commerce)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sana Commerce

4.6 (74)

VS.

[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (74)

Ease Of Use

4.0 (596)

Value For Money

4.3 (64)

Value For Money

3.8 (515)

Customer Service

4.4 (72)

Customer Service

3.8 (572)

## Sana Commerce alternatives

[4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/)

Starting price

$225.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.4 (190)](https://www.capterra.com/p/124180/Brightpearl/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (18)](https://www.capterra.com/p/180713/StoreAutomator/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (13)](https://www.capterra.com/p/125034/SalesWarp/#reviews)

Starting price

$500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

For B2B

4.5 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Serves B2B organizations

Catalog Management

4.2 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Create and manage digital catalog of products/services with their details, specifications, and price

Order Management

4.4 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Payment Options

4.6 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more

Mobile Access

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

SEO Management

3.7 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Optimize and manage the search engine optimization efforts for a website or digital content

Sana Commerce 90 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Manage customer orders that cannot be filled immediately due to out-of-stock items

Create, manage, and send invoices or bills to customers

Accept and track orders with multiple items

Create catalogs of products and/or services

Create and manage digital catalog of products/services with their details, specifications, and price

Organize and group data or items based on various criteria

Manage various distribution channels, build relations with channel partners, and track their performance

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Automatically suggest related, complementary or add-on items to customers

Record customer information, purchase history, and other notes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store and organize information about customers and previous interactions

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Import and export data to and from software applications

Protect sensitive data for digital privacy

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Separate front and back end platforms to make coding changes without affecting user experience

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Serves B2B organizations

Form predictions based on past and present data/trends

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Group and package individual but related items as one package set

Configure publication's layout before publishing

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Integration with third-party marketplace software

Access software remotely via mobile devices

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

Manage multiple teams and operations from a central location

An online catalog of inventory that customers can view

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Manage the process of receiving, preparing, and delivering orders for goods/products

Manage and track customer orders for goods, investments, or any other purchases

Send / receive, process, and execute orders

Track orders throughout the fulfillment process

Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more

Tool used to determine accurate pricing and product eligibility for borrowers

Present a catalog of inventory that customers can view

Compare multiple products based on their features, capabilities, pricing, etc.

Capture, organize and track product-specific data and information in a centralized location

Design, communicate, and distribute incentives to perform a specific action

Create, send, and track purchase orders and their statuses

Generate quotes or estimates for customers

Receive data and information in real time

Receive system updates as soon as any changes are made

Managing orders that a customer purchases repeatedly and regularly

Accept and track repeat orders

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Track and facilitate returns of products sold

Track and monitor reviews of products or services

An order generated by a seller to a customer, containing details about products or services

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Optimize and manage the search engine optimization efforts for a website or digital content

Manage and track orders being shipped to customers

Checkout of online store

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage special order requested by a customer

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Manage and track operations and inventory within warehouses

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.2 (72)

4.2

Based on 72 reviews

## Pricing

Value for money

4.3 (64)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (64)

4.3

Based on 64 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[

authorize.net](https://www.capterra.com/p/221412/authorizenet/)[

Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[

SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/)[

Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (72)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (72)

4.4

Based on 72 reviews

## User reviews

Overall rating

4.6

Based on 74 reviews

Filter by rating

5(44)

4(29)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

KM

Katalina M.

Ing. Sistemas

Information Technology and Services

### "Esta plataforma es la mas completa que he encontrado."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 8, 2023

Pros

esta plataforma es demaciado intuitiva, su soporte siempre esta habilitado y contestan rapido.

Cons

su vercion gratuita no ofrece el filtro necesario para organizar los productos por precio o existencia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Ingeniero

Construction

### "Buena solución para el comercio electrónico"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 2, 2023

Pros

Es muy fácil de utilizar, con un buen soporte técnico para resolver cuestiones y problemas.

Cons

Llevo poco tiempo usándolo, pero quizás destacaría la forma de ordenar los informes, pero por lo demás funciona correctamente.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EP

Emily P.

Digital Marketing

Consumer Goods

### "Perfect fit for a manufacturer"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 22, 2022

Pros

We were able to build two stores, an ordering portal for our distributors and a simple ecommerce engine for the public. This allowed for greater flexibility in design and messaging.

Cons

We are on an old version so having alt tags from some images is not available in our version. We are upgrading though and all the functionality we wanted will be available.

Reasons for choosing Sana Commerce

They had an integration with our ERP, Great Plains.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mikolaj S.

ERP Manager

Retail

### "Great product for direct ERP integration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 3, 2022

As a company that imports a lot of our inventory from outside of EU, SANA helped us to automate our sales process by enabling purchse of items that are not currently in our inventory but will be arriving shortly.

Pros

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

Cons

The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Derek M.

eCommerce Specialist

Food & Beverages

### "Derek Morman Sana Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 31, 2022

From getting trained in Sana University to running a live webstore with multiple customers using it, I've very much enjoyed working in Sana admin (building webpages) and working with the people at Sana. Its been a great experience so far.

Pros

I like the flexibility of the content management admin, being able to edit/create things on the page or in the admin panel. It makes building a web store very easy.

Cons

Honestly the only thing I can really think of that would be nice is making pictures easier to get uploaded to items. It can be time consuming getting all the file names changed to the correct format.

Reasons for choosing Sana Commerce

na

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RH

Ronnie H.

Head of IT and datamanagement

Building Materials

### "ERP integrated e-commerce is great. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 17, 2022

Great teams to work with.

Pros

The B2B Polvo shop, which is the Sana shop. The changes for pricing is done every day in the ERP now. Especially with the supply chain issues in the world. If the but the buying prices go up, the sales price goes up as well, except for some customers. But basically, if a client logs in, he sees the price that is currently in the ERP. There's no discrepancy between what is going on for us and the customer. Sana uses a web service that is just firing a request and gets the answer with the price of the customer. In that sense, it's more rigid and less time consuming.

Cons

The e-commerce consultants could be better integrated with the customers' teams so they know what will work for the B2B processes and that way the customizations will have a better fit to serve the customer of the customer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Sam K.

Ecommerce Operations Technical Coordinator

Music

### "Sana Commerce Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 16, 2022

Overall a good experience. The Sana team i work with are very helpful and friendly, Any customisations are completed swiftly and as requested. Some of the team i work with are/have been based in Ukraine and i must commend them on their professionalism and strength in such hard times. We are truly appreciative and thankful for all of your hard work.

Pros

The Sana Commerce product is well laid out and easy to use. The Sana team are very attentive and helpful with queries and questions. Due to the nature of our business we have needed very specific modifications and the developers always deliver to a high standard.

Cons

There could be wider range of "ready-to-go" applications or connections rather than needing to add/integrate some of them. I find the "help" section and documentation could be better. I often search within the help area before reaching out, but my answer is sometimes not there. Or it is there but not returned when using search function.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kaiah M.

Webmaster

Food & Beverages

### "Kaiah's Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 11, 2022

The overall experience has been positive.

Pros

The integration with the ERP, ease of front-end development, and ability to display content dynamically based on customer segments.

Cons

Limited integration with email marketing tools, restriction to out-of-the-box customizations, and limited product filtering to ERP-related fields. We would love to see the ability to manually sort our products in subcategories or display based on best seller.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EN

Emilio N.

IT Director

Consumer Goods

### "eCommerce from Sana Commerce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 10, 2022

The Sana Commerce has helped us reach to new eCommerce customers while facilitating the integration of the process from order to shipment with our ERP.

Pros

The easy of use and the integration with our ERP.

Cons

Customizing business rules is the most challenging because it requires developers to be involved in the process.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

Dennis L.

IT manager

Apparel & Fashion

### "Oke but not perfect"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

April 25, 2022

Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Pros

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Cons

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Switched from

[Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/)

We switched to Navision ERP

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/139645/Sana-Commerce/reviews/)

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