Who Uses This Software?

Independent professionals and small to medium size businesses who have large appointment offerings and bookings every month.


Average Ratings

46 Reviews
Badge-functionality Badge-recommended Badge-support Badge-value
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month
    See pricing details
  • Pricing Details
    1 Staff & 1 Location - $19.95/mo 5 Staff & 5 Locations - $29.95/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TimeTap
  • www.timetap.com/
  • Founded 2006
  • United States

About TimeTap

Service providers frequently miss calls from potential clients & spend hours sending reminder & follow up emails amid juggling activities to grow their business. Our online appointment scheduling solution is like a shopping cart for services. We eliminate the missed calls and no-show problems by allowing clients to manage their own appointments. Businesses can embed a scheduler on their website and customize email notifications to go out automatically.


TimeTap Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

TimeTap Reviews Recently Reviewed!

Makes business and appointments a breeze!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the block scheduling, customization, automated email response, text message alerts, tech support, and overall ease of use.

Cons: I wish that there was an app available for users to log into and instead of having to log into the website

Vendor Response

by TimeTap on September 12, 2017

Hey Kendra, Thanks so much for taking the time to leave us this review! It's been a lot of fun working with you to get Cupcake Coop & Co all set up with scheduling pickups and deliveries! Also, we do have a mobile app. I'll message you the details on that! Lucy

We use TimeTap both to schedule onsite support as well as scheduling a computer lab.

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very flexible, very customizable, and syncs both ways with Google and Office 365 calendars. Support was very hands on in helping us get started. Super chat support who take the time to research your TimeTap instance to help fix your particular issue and not just send you a link to help article.

Cons: The application has almost too much functionality for our small shop! But since the chat support is great, we can live with it!

Vendor Response

by TimeTap on September 06, 2017

Hey Erin, Thanks so much for taking the time to leave us this great review! I'm so glad that using TimeTap has been a benefit to you and your team and that you've had such success working with our support staff. If there's ever anything we can do to make using TimeTap easier or more effective for you, please do let us know! Lucy

Amazing support & customer service! Makes using and building out our appointment scheduler easy.

Jul 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Cons: Not all features are intuitive; there is a learning curve to understand and administer the service/software.

Overall: The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

Vendor Response

by TimeTap on July 24, 2017

Hey Jackie, Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys! Lucy

It is a great experience, has increased my appointment booking to almost 100% and love the reminders

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer Support has been phenomenal, responds very quickly when I need help and with concise steps! They have navigated me through the software and helped make changes at a moments notice. ! Ease of use for customers and getting more appointments booked.

Cons: Just started using the Time Tap version, so not sure yet. On the Check Appointments, I would prefer that it defaults to cancelling an appointment within an hour of start time. I would also like if it defaulted to scheduling an appointment within 1 hour also.

Vendor Response

by TimeTap on July 13, 2017

Thanks so much, Jody, for taking the time to leave this review! It's really been great to work with you and all of the Nationwide staff! Let us know if there's anything we can do to help.

Online Scheduler

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used TimeTap to help us set up a new online scheduler for a plan sponsor. They are excellent to work with and have gone above and beyond helping us with tweaking the site to the meet the requests of the plan sponsor. The site is also easy to navigate through for both us as the administrators, as well as the employees who will be using it. I would recommend them to anyone needing to initiate an online scheduler. And the cost is very fair compared to other scheduler companies we looked at.

Vendor Response

by TimeTap on April 27, 2017

Hi Dawn, thank you so much for leaving this review! We appreciate the opportunity to work with you and the great team at Voya. Helping you solve your scheduling challenges has been such a rewarding experience for us. Thanks again, Matt

Review of my TimeTap and CheckAppointments experience

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really don't know how to express the gratitude we (here at the SolePath Institute) feel for our TimeTap customer service team. We have worked with quite a few members of the team, but a special shout-out for Lucy and Elvis is needed. They go above and beyond when helping us solve problems and find the perfect balance between teaching us how to do it and helping us by doing it for us. They make us look professional and we keep track of all of our appointments perfectly. But that is really what we expected when we purchased your service. What has been the great surprise has been your team. They make us feel good - they do a great job - and we are more than grateful for being a client of yours. With thankfulness, Dr. Debra and the SolePath team.

Vendor Response

by TimeTap on April 28, 2017

Hey Debra, Thanks so much for taking the time to leave this review for us! It means a lot and supports us as we grow to show our value to more businesses. It's been fun working with the SolePath team to get your account well configured! Let us know as other questions come up.

Customer Support puts this product at the top

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I must have looked at more than a dozen different scheduling/appointment products. I had used an online product for employee scheduling in the past, but I was in a different business now that required customer appointments. I chose TimeTap because of the features, but I realized in the trial period, there were a couple features missing. Lucy from Customer Assurance, assured me that those were next up in the coming release, and indeed, those solved my issues.

Using TimeTap now for over a year has been a great experience. Lucy has been unbelievable at responding to my questions, and is almost always answering my question/concern with her first response. How often does that happen with customer service? I¿m use to going 3 or 5 rounds of emails to find the answer, but Lucy is super articulate and knows her product inside and out. I would HIGHLY recommend taking TimeTap up on their offer to do a personalized ¿support call¿ and see how perfectly this product will work for your business.

Vendor Response

by TimeTap on April 19, 2017

Hey Kimball! Thanks so much for taking the time to leave a review! It's been great working with you to get your account customized. Let us know how we can help further! Lucy

Useful tool--very responsive support!

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, amazing, responsive support

Cons: Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Overall: My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool.

TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings.

The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support.

First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you.

After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me.

After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed.

During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly.

I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome.

Great tool, great support!

Recommendations to other buyers: Love it! Looking forward to my next event!

Vendor Response

by TimeTap on March 24, 2017

Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.

Great Functionality! Great Support!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Support.

Overall: I have recommended and set up TimeTap accounts for several of my clients from Doctors to Lawn Service. I can't think of an industry that wouldn't benefit from the features TimeTap has to offer. More importantly, Support is amazingly responsive and always super helpful! Highly recommend!

Vendor Response

by TimeTap on February 14, 2017

Hey Scot, Thanks so much for taking the time to leave this review! It means a lot to us that you trust us enough to recommend us to several of your clients. Please reach out to us if you have any other support needs! Lucy

Wonderful

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Lucy, I want to thank you so much. As well ss the rest of the technical support team. You have all been so fast to answer our questions and provide help or assistance when we need it. Time Tap is wonderful I am so happy that I went with Time Tap for our officeneeds. No one can come close to the services that you and your fast turnaround assistance, your the best thank you.

Vendor Response

by TimeTap on February 11, 2017

Thanks so much, Toniann, for taking the time to leave this review for us! It means a lot to get your positive feedback. I'm glad TimeTap's been a good solution for Tummy Time and that you've had such a good experience with our support team. Thanks again! Lucy

Thrilled customer

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per month.

There was an initial learning curve for a few of my clients, but so far everyone is giving me good feedback. The main complaint from my clients is that the mobile landing page is a little clunky and not totally clear for everyone. I think they are working on improving the mobile app, but it really hasn't been a problem for most people.

Since I have been using TimeTap, I have been working with a woman. She is and has been incredibly helpful and patient with me during the onboard process and with any questions or problems I have had. With certain issues she made video's of her screen while she walked me through the process of fixing the problem. This was really useful and thoughtful. Any problems or questions that have get addressed right away. Incredibly impressive customer support.

So far I am more than happy with the service. Look forward to things getting easier for my clients and for a better mobile app.

Vendor Response

by TimeTap on January 16, 2017

Thanks so much for taking the time to leave a review, Rusty! I really appreciate it. I'm glad we've wound up saving you time every day and that it's been a positive experience for you. Thanks again, Lucy

Absolutely Incredible - Above and Beyond all the rest

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business.

PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts.

CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them.

AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is.

THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon.

EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that.¿ Also, easy to use interface for my clients, weather they're 16 or 80.

CONS:
Little hiccups here and there, but to be expected with such huge program.

TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

Vendor Response

by TimeTap on December 22, 2016

Hey Craig, Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help! Thanks again for taking the time to submit this. Lucy

Makes my job 100% easier!

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I don't have to maintain clients appointments anymore ¿¿¿¿

Cons: Some areas are a little tricky to figure out without TT support.

Overall: Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments. Elvis has always been very professional and knows the material. If there is a question he can't answer, he will converse with the TT Team and find the solution. Customer service follow-up is fantastic (very important to me). The other thing I love, is TT appointments can be synced with your current calendar, I use Google, so you don't have to stop using what you currently have. My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me. And listen, if you decide to use TT for your business, ask for Elvis, he is great!

Vendor Response

by TimeTap on November 23, 2016

Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.

AMAZING! What a time saver!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The automated emails and text reminders.

Cons: Still fairly new so some options are not available YET. But they work with you on anything you need.

Overall: We have been using this program for about a month's time now. The ease of everything is very helpful. The staff is MORE then willing to help and will spend as much time with you as needed. Getting the program implemented with the staff was very simple and everyone caught on quickly. I would HIGHLY recommend this to any business who doesn't like to waste time and loves to bring in more customers!

Vendor Response

by TimeTap on November 21, 2016

Hey Aunistee, Thanks so much for taking the time to help us our by leaving a review. It's been fun getting your account setup and customizing those email templates to send out with the right information to your clients. Keep us in the loop as more requests come out and we'll be sure to get those worked in. Lucy

Review for Time Tap

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and functionality

Cons: I suppose certain items could flow eaiser

Overall: I think this program is great. They have a support button on the bottom right which actually gives almost real time help. They are also open to suggestions as to how to make it even better. I have a Law Office and use this program all the time. I have worked many times with Lucy at Timetap and she is definitely an expert at what she does. I would highly recommend this program.

Vendor Response

by TimeTap on November 15, 2016

Thanks so much, Brian, for taking the time to leave this review! Very appreciated. Keep the feedback coming so we can keep fine tuning TimeTap to your needs. Best, Lucy

Fantastic Support!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I deal with support from a lot of different companies for my business and TimeTap has some of the best support I've experienced. I highly recommend this company.

Vendor Response

by TimeTap on October 24, 2016

Hey Nathan, Thanks so much for taking the time to leave this review for us! It's been great working with you guys and getting your email templates to rockstar status. As always, let us know if anything comes up that we can help you with! Lucy

We are so pleased!

Sep 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: That is can be individualized to our unique needs. We love the confirmation of appointment email the clients receive.

Cons: It is a little challenging to set up schedules at first. Our staff all have unique schedules that can vary daily, which made set up a little complicated. Once we got the hang of it was easy to overcome.

Overall: We really appreciate the help of our specialist, Lucy, who understood our functions and was able to set up Time Tap to meet our unique needs. She was able to provide exceptional training and support to our staff. She responded to our questions and challenges timely.

Recommendations to other buyers: Take the 30 day free trial and see if it will work for your needs. We are using the product in two different departments at this time. It is great.

Vendor Response

by TimeTap on September 15, 2016

Hey Kim, Thanks so much for taking the time to leave this review for us! I know your account had some serious set up involved, but I'm glad once we got it rolling it is making it easier for everyone. That's one of the best things about having onboarding specialists to walk you through everything. Thanks again for the review! Lucy

Great application with great support!

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Intricate details with its functionality.

Cons: Responsive design.

Overall: We were looking for a software to handle our online class booking. We had very specific needs which Timetap was able to deliver.

Vendor Response

by TimeTap on September 02, 2016

Thanks so much for taking the time to write this review, Tarun! So glad that TimeTap has worked well for you and your client. Let us know as things come up that you need help with -- Lucy

Great scheduling tool

Aug 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lucy Barber- She was the representative that helped me set up my web scheduling page. She was extremely important in the tool being a success for me. Even though a already purchased the package, she continues to help me when I need to add new functions to the web scheduler.

Ease of use- When I show the tool to my customers, they are amazed at how easy the scheduler is to use. It takes me only 5 minutes to train them on how to schedule their appointments.

Cons: Pricing: After 5 staff/locations, you get charged extra. Over the coming months, my company may be adding as many as 20 staff/locations. This can get very costly in the future.

Overall: When looking for a web scheduling tool, I reviewed over 20 different company's that offered this service. TimeTap was the only site that fit our needs completely. The software isn't just easy to use in creating the appointment schedule, but it is extremely simple for our customers to book their appointments on.

Vendor Response

by TimeTap on August 26, 2016

Thanks, Ronny, so much for taking the time to submit a review for us! I'm so glad we've been able to set AdaCap up and your clients are finding it so easy to use. That's awesome! Keep us in the loop as other questions or concerns come up. -Lucy

Great Product and Great Customer Experience!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Pairs quickly with Google Calendar. Sends emails and text messages to clients automatically and you can even see they confirm their appointment or not!

Overall: We joined up with Time Tap because of their software sending our client emails and text message reminders automatically. As well as the fact that it pairs up with Google Calendar which is what our technicians use to see their schedule. Lucy Barber did a great job training us and an even better job getting back to me quickly with the many questions I had after the fact. There was even some things we wanted the software to do for us and she and her team would quickly come up with a working solution. Thanks again!

Recommendations to other buyers: Ask for Lucy Barber when your signing up!

Vendor Response

by TimeTap on August 22, 2016

Thanks, Jaremy, for taking the time to leave this review! I am so glad we got Gentec set up for success on TimeTap and your onboarding experience was so beneficial. Keep us in the loop as other things come up! -Lucy

Exceptional

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer support is always available to help

Overall: My experience using this product has been a positive one. My clients are happy to take control of the scheduling process.

Vendor Response

by TimeTap on August 04, 2016

Hey La'Mar, Thanks so much for taking the time to leave this review for us! I'm so glad it is been a positive experience for you so far and that you've been able to use our support team resources to get the most out of the program. As always, let me know if there's anything we can do to make the program work better for you. Best, Lucy

Simple, integration Google ease and automation, customer service is quick, fast and really good.

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer service knowledgeable, efficient, timely
White labeling/Branding with company logo is awesome
Versatility with scheduling periods and options are endless.

Cons: having the ability to integrate with more 3rd party software

Vendor Response

by TimeTap on May 24, 2016

Hey Brian, Thanks for taking the time to leave a review for us! I understand what you're saying about the integrations aspect. While we have several payment processing integrations and the google calendar integration, we are planning to expand our number of integrations by the end of the year. Please feel free to send me the name of your EHR that you would want to integrate with and we can scope it out. Best, Lucy

Love TimeTap!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to using TimeTap, I did a lot of research and found that TimeTap is the only online scheduling system that meets all of our needs. It was a easy to get everything set-up and customer service has answer every single question to my expectations. They even set me step by step video using my site to help me understand the process easier. I would recommend TimeTap to anyone looking for an online scheduling system.

Vendor Response

by TimeTap on May 18, 2016

Thanks Laura for taking the time to write a review! I'm so glad to hear that the experience with TimeTap has been positive so far. Please keep our support team in the loop as you have other questions that come up. To your scheduling success, Lucy

It worked superbly!

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My group was able to sign up and get reminders with times in their own time zone while I had the schedule set up in mine. I was able to see and edit emails before they were sent when addressing any meeting issues with my group.

It was fairly easy to set up and use. Support was always ready to assist! What more could I ask for?

I could not have been happier to have this tool in my arsenal and would use it again if the need arises! Thank you again for creating and supporting this product. See you the next time I need you. I know you will continue to grow.

Vendor Response

by TimeTap on March 28, 2016

I appreciate you taking the time to leave a review, Kristin! Thanks for the kind words. We do hope that you'll come back to TimeTap the next time you have an event or need for scheduling. Best, Lucy

Best Free Booking System, by far.

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the IT support for the Adelaide University Dental Student Society, I needed a way for students to be able to freely book in class sessions, through the society's website. TimeTap provides the perfect FREE service to do this.

TimeTap hosts everything on a miniwebsite which is created for each user, so set up takes place within seconds. TimeTap also comes with a customised HTML code, making integration to any website simple; so if you want people to stay on your website whilst booking - they can.
The system itself is well organised, and easy to use; I seldom had to refer to the FAQ, and could figure out what I wanted by simply exploring the intuitively laid out settings.

We now use TimeTap as a method for students to book in sessions with the Adelaide Dental Hospital Laboratory, where lab technicians host a class of sorts, teaching students about the fabrication process of dentures.
Needless to say, we strongly recommend TimeTap for any booking needs. We currently use the Free plan, which allows one class; but TimeTap offers a variety of plans to meet your needs.

Vendor Response

by TimeTap on February 29, 2016

Hey Maximilian, Wow! Thanks so much for taking time out of your day to leave us this review. It means a lot. I'm glad that you've seen such a positive impact from using TimeTap with your organization. Please keep us in the loop if you have any questions or concerns and need help getting things set up a certain way. Best, Lucy

Excellent App for setting up appointments

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I came across TimeTap through google search, and started with free trial. It is absolutely an amazing, user-friendly and efficient tool to set up appointments. I converted my free trial to paid subscription in few days, and started using it regularly. It really helped manage my calendar in most efficient ways.

Vendor Response

by TimeTap on February 29, 2016

Hey Rakesh, So glad to hear that TimeTap has helped you with efficiency so much! We appreciate your business and you taking the time to leave us a review. If you have any questions or needs please don't hesitate to reach out to our support team with them! Lucy

Getting on board but am pleased with user-friendliness and ease of use.

Feb 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After years of a paper calendar for scheduling my in-home personal training clients, it was time to find an online appointment scheduling option. Online scheduling should be easy, but it does not come naturally to me. So, the good reviews about ease of use, customer service, and the reasonable monthly subscription are why I tried TimeTap. I am encouraged by how well it is working thus far. Over the past six weeks I've spoken with Lucy, Addy, and Shawn. They are accessible and truly helpful and listen to my questions with respect. My clients and I are still in the learning curve, but those who have explored it are very happy with TimeTap and that I made the leap into online scheduling.

Vendor Response

by TimeTap on February 29, 2016

Hey Gwynn, Thanks so much for this review! It's been a pleasure working with you to get you onboarded. Please keep us in the loop as you find ways to make TimeTap easier on your clients and we will work with you to get your account working flawlessly. Best, Lucy

Awesome customer service

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are in our one month of free trial. I had the need to clarify a technical issue and called customer support. No hold time. The first person I spoke with was very knowledgeable and able to answer my question within seconds. Quality customer service is key to success. Way to go!

Vendor Response

by TimeTap on February 02, 2016

Thanks for the positive review, Bernie! I appreciate you letting us know about your experience. If you have any other questions, please give us a call back and let us know. Thanks, Lucy

Very user friendly

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was looking for a scheduling program for my private training gym. I was using one but it was so complicated and required so many add ons that I decided I'd look for something better. Well I found it. Time tap has everything that I need ,is so easy to use and set up, and if you are a stickler for detail, you can even customize the color layout to better fit your website. I had a few minor glitches synching with my google calendar and the problem was solved right away with a few phone calls. Shawn talked me through everything and verified later on if everything was working fine. AMAZING service! Get this program if you need to keep things in check.

Vendor Response

by TimeTap on February 02, 2016

Hey Kevin, Thanks so much for leaving this feedback! I'm glad that it's been such a smooth process getting things set up. Shawn is awesome and great at getting things resolved on people's schedulers to really have it customized for the business. Thanks again, Lucy

Super simple, great customer service

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My colleagues and I used TimeTap for the first time during a 5 day conference at the end of December. It was perfect for scheduling "mentor appointments" for our clients (mostly college students from North America) with our staff- justice practitioners from around the world. All in all we had 40 staff in the system, and it was so easy to set up their bios, select their availability, and make adjustments to their schedules on site.

It was really important to us that our scheduling system be easily accessible on a phone, and TimeTap was extremely mobile friendly. This kept us from having long lines during our sign-up process, which was awesome.

As many reviewers have mentioned, I was especially blown away by TimeTap's customer service. I almost always got responses to my questions within an hour. TimeTap also has detailed and clear help documents that I could look through whenever I needed to better understand a feature.

All in all, I would definitely recommend TimeTap, even for short term use like in the case of our conference. It was simple to learn, easy to use, and the customer service was amazing.

Vendor Response

by TimeTap on January 19, 2016

Thanks Katye! We were so happy to be able to work with Urbana 15 Poverty Track during your conference in December and glad that using TimeTap made the process easier. We hope to get to work with you on other scheduling challenges you may face in the future!

Totally Brilliant - The Best Scheduler Out There

Sep 12, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried a number of schedulers and TimeTap is by far the best.

Theoretically all schedulers do pretty much the same thing ¿ allow clients to book appointments on line and allow you to manage your appointments. However, TimeTap seems to achieve this so much more efficiently than some of the other schedulers I have used. The interface is simple, nice looking and very easy to navigate. All my patients have commented favourably on how much easier it is to book and manage their own appointments with Timetap when compared to the previous scheduler I was using. The automated emails are concise and polite with clear instructions on how clients can reschedule or cancel which means that I am no longer bombarded with phone calls from frustrated clients who are finding it difficult to book / change appointments. The programme also offers a simple app to let me manage my appointments on the go.

Furthermore, the customer service is fantastic. Firstly and fabulously, if you have an issue, you get to communicate with a live person (in my case the lovely and incredibly helpful and patient Lucy), rather than being referred to useless forums, FAQ¿s etc. My currency and country were not listed ¿ resolved within an hour. Wanted to import my client base and allocate passwords¿.They did it for me which saved me a day of data entry. Even the smallest and most mundane of my queries were given time and attention and followed up afterwards. I am a bit of a perfectionist with a very busy schedule and very high expectations ¿ TimeTap has exceeded all of them. A really great programme with customer support to match!!!

Vendor Response

by TimeTap on September 22, 2015

Hey Tara, Thanks so much for taking the time to give us this review! It's been such a pleasure working with you and we really appreciate your feedback! Let us know if there's ever anything else we can do. Best, Lucy

Great Scheduler

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched from Doodle to TimeTap and couldn't be happier. The scheduler offers details from individual Staff availability, Client details, scheduler rules (like being able to keep people from scheduling anything too soon!), and syncs up seamlessly with Google Calendars. The weekly view also is useful to helping organize your week around appointments. We love it!

Vendor Response

by TimeTap on September 03, 2015

Thanks so much, Ray, for leaving us this review! We've so enjoyed working with TTS to get your account working to make the interview process easier. Keep those suggestions coming! Lucy

Customer Service is amazing. With TimeTap, we are able to interview more students quicker!

Jul 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At Tech Talent South, we've used several different methods of scheduling to set up potential student interviews and we haven't been thrilled with any of them until TimeTap. We believe TimeTap has allowed us to schedule students with greater ease and ultimately resulted in more timely admissions for qualified candidates.

The white labeling (our logo / TTS branded page) has also added additional professionalism to our process. However, the main reason we love TimeTap is the customer service. The TimeTap team is professional, friendly, and most importantly - incredibly responsive. They've taken the time to answer any and all questions from a number of members of our team. Even as a younger startup with a tight budget, this product is more than worth it. Thanks TimeTap! TTS loves you!

Vendor Response

by TimeTap on July 26, 2015

Thanks Betsy for taking the time to leave a review! You know we love TTS too :). We're so happy that TimeTap has been able to improve the process of interviewing students so that it's less of a logistical headache for you. As always, let us know if there's anything we can do to help with your account! Lucy & the TimeTap team

Amazing!

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This app has not only organized my business, it's organized my life! It is my virtual personal assistance. I cannot say enough good things about this software.

The scheduler eliminates (a) countless emails and phone conversations between me and my Clients to try to sync our calendars for an agreed meeting time; (b) it allows me to describe and define the time frame for meetings and services; and (c) it gives Clients an easy means see my availability and schedule an appointment that fits into their schedule.

If I had one area of concern, it is that Clients have to copy and paste the Scheduler link into a new tab or browser window rather than just click the link. I imagine there are technical possibilities that may prevent a simple click but, of course, Lucy and her awesome team will resolve that issue and/or educate me on what I should do.

Vendor Response

by TimeTap on July 09, 2015

Hey Carla, Thanks so much for taking the time to give us a review. It has really been a pleasure working with you to get your account set up and I'm so happy that it eliminates so much of the hassle of scheduling for you. We will look into getting that hyperlink working in all email clients...some email clients can be persnickety on converting web addresses into actual links. Thanks again and, as always, let us know if you need anything! Lucy

TimeTap has made a positive difference in my business.

Jul 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TimeTap gives my customers the ability to schedule appointments with me without having to get me on the phone. I can't over-state how much of a differentiator this is for my business. No longer are they waiting for a return call from me if I'm on a project or with another customer. And that TimeTap gives me all the appointment details right in my calendar in near real-time, I now have much more flexibility to manage my time and be more productive.

I would also add that support from TimeTap has exceeded my expectations. They have been responsive and accurate with their support, and even made suggestions on how to improve my customers experience.

Overall, exceptional product and great support.

Vendor Response

by TimeTap on July 09, 2015

Hey Marc, Wow! I so appreciate all the kind things you said here. I am glad that it's giving you more flexibility and freedom when you are working on projects with a customer. I know that Google sync has been acting up lately. We are looking into it and will see what's causing the ongoing issues to get to the root of it and rule it out as an issue altogether. Thanks again, Lucy

I'm actually excited to take appointments

Jul 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I know I need appointments to grow my business, I always dreaded getting the phone calls and emails requesting appointments because it took so much work to ultimately get anything scheduled. This obviously hampered my ability to actually increase my bottom line, but what can I say? I am a massage therapist...not someone who enjoys being on the phone with folks even if they are offering me money.

TimeTap has been awesome because I no longer have to take phone calls in order to get appointments booked. Plus, I don't even have to send any of the email reminders out anymore which is a huge time save (not to mention dropping my no show rate to just about zilch).

The team over there has been easy to work with and really knows what their talking about as far as giving advice with how best to set up your scheduling system. Shortly after signing up for their Plus platform, Lucy from their support team got in touch with me and I scheduled a call with her. Within half an hour my account was set up and working magically.

While there was a bit of a learning curve, I've gotten the hang of it now and am just loving how seamlessly the booking portal works with my practice.

Vendor Response

by TimeTap on July 08, 2015

Appreciate you leaving us a review, Julian! It's been great to help you get set up on TimeTap and I'm glad to know we're helping to grow your bottom line. Let us know if there's anything else we can help out with. Thanks, Lucy

First time in 15 years I've not gotten a headache from scheduling

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seriously. My least favorite thing about coaching has always been having to manage my calendar for calls and meetings and follow ups. I have tried out other scheduling software but they have never been flexible enough to handle my schedule which changes every week.

TimeTap's been really easy to learn and I've been able to get all of my questions answered by their support team. One of their team members even sat with me on the phone to go through getting my account fully set up. Ever since then, it's just been smooth sailing. I really can't get over how it meets all of the needs I have and let's me store custom information on all of my clients.

Vendor Response

by TimeTap on June 23, 2015

Hey Danielle, Appreciate you taking the time to leave a review for us :-) , and I'm so happy to hear that your experience with TimeTap has been so good. Glad we could end that 15 year headache! Let us know if there's anything we can help with, Lucy

Helpful & quick!

Jun 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm pleased to write this review for such a great product! Their team has helped me automate my schedule after having tried at least 8 other products promising the same thing. It's really easy to set up and I have been getting more appointments on my website since it's so easy for my clients to use too.

Vendor Response

by TimeTap on June 10, 2015

Appreciate you taking the time to leave this review, Lorene! We were excited to get your account set up. It's always tricky when you rotate your location based on where a client wants to have their appointment, but I'm glad we could get you there. Happy booking, Lucy

Keeps me organized & on top of my schedule

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I no longer have to worry about forgetting an appointment or forgetting to remind my clients about appointments because TimeTap takes care of that without me ever having to think about it. My clients were begging me to offer online scheduling on my website and I was really dreading getting it set up but using TimeTap made it a lot simpler than I had been scared of.

As for pros & cons, I really like that it was easy to put on my website and that none of my clients have had any issues with it. I also like how easy it is to customize my account to make it so that the client profiles and appointments have just information that I care about. The app is really fast and the support team gets back to me quick. I wish they had some options for accepting payments but I've asked about that and they have said it's coming out soon.

Vendor Response

by TimeTap on June 08, 2015

Hey Wallace, Thanks for letting us know how important the payments are to you. We'll definitely get those worked in soon. Our team really appreciates you taking the time to leave a review for us! Please feel free to let us know if there's anything we can help with! Lucy

Simple & Easy! Fast responses everytime!

May 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been with TimeTap for 6 months now and I'm really happy with them. I am just trying out the Beta version of their product so right now it is free for me to use, but their pricing after Beta looks to be affordable too. It's easy to use and if you don't know what something does their support team will get you an answer in less than an hour most times.

I like the fact that my clients can book online with me and that it's so easy for them to do that. I also like getting the appointment confirmations and updates through my email. The app is really fast and works on my iphone too.

Highly recommend!

Vendor Response

by TimeTap on June 02, 2015

Hey Bailey, Glad you've had such a good experience with using TimeTap! We're excited to keep getting you more features to make booking at NuYou clinic even easier and more efficient for you and your clients. Thanks for taking the time to leave a review. Best, Lucy

Super helpful at scheduling students for office visits

May 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a high school counselor I oversee about 125 students in each class. Not all of them need to come in and see me, but for the ones who do it's so much more convenient to offer them a link to reserve time than to just have drop ins.

I really love how TimeTap's client screens (or, in my case, "Student" screens) are completely adaptable to what I am interested in seeing. Some of the other systems I tried out have so many extraneous fields that I don't use. TimeTap does a nice job of customizing your account so that you're not seeing the information that's not relevant to what you do.

It's really easy to use and if you have any questions I have found their support team to be really responsive. While we're at the end of the school year now, this is definitely going to be something I put to a lot of use once we open back up in August.

Vendor Response

by TimeTap on May 29, 2015

Hey Kelly, Thanks for taking the time to leave this review with us! I'm glad to hear that TimeTap works well for you and your students. Enjoy your summer and let us know if there's anything we can support you with once the school year rolls back around. Thanks again, Lucy

Has helped out my business a ton

May 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love TimeTap because it is so easy for my clients to book with me right from my website! I no longer have to send back and forth emails around what times will work for me vs for my client.

I run a photography studio so it has been great to get this on my website so clients who are interested in engagement shoots or family shoots can view my availability. It's also helped to make the whole review of photos after the shoots over a lot easier since I can let clients schedule their time for the review too.

Love all the features I get here and the customer support team is stellar.

Vendor Response

by TimeTap on May 27, 2015

Hey Sharon, It's been fun to work with you to get S.G. Photography all set up on TimeTap! We appreciate you taking the time to leave us a review, too. As always, let us know if there's anything we can help you with. Thanks again, Lucy

Always surprising us users with more!

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been looking for an online scheduling system that makes it super fast to get appointments on my schedule and is really flexible in getting different hours of availability set up each week. I am a consultant and so my availability for client appointments varies from week to week and I needed something that would let me arrange that quickly.

TimeTap has been just the ticket on that front:

Pros: I can add my schedule well in advance and change it at any time, I can add appointments myself outside of my hours of availability (although my clients cant), I can preview all the changes I've made, I can add some appointments to repeat on a weekly basis, I can embed it on my site, I can sync with Google Calendar

Cons: I wish the lists of my appointmetns could all be sortable by columns instead of just ascending date order

Overall love TimeTap and their team is great! Have been really responsive to my support requests.

Vendor Response

by TimeTap on May 21, 2015

Thanks Marlon! We appreciate the feedback. We'll work on getting those lists to be sortable too since I know that will make the appointments easier to navigate to. Appreciate you taking the time to leave a review for us!

Simple and speedy, does what you need it to and does it well

May 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The TimeTap team is putting something really awesome together here and I'm excited to watch the product grow overall. I have been using the system for about 4 months now and over the time I've been on it they've added a lot of great new features. It's cool to be using a system where it feels like the team behind it really cares about their userbase and understands their pain.

Pros: Really easy to use, works fast (I've used other scheduling softwares where the app is SO slow that it makes it a real P.I.T.A to use), allows for unlimited services and appointments and clients, can export any list view, flexible way to add hours to my schedule to take appointments, unique landing page for my booking widget...and all of that is for free

Cons: free version doesn't let you sync with any external calendars, free version also limits you to just 1 staff who can accept appointments, not able to customize emails (have asked their support team about this though and they said they're working on getting this out quickly)

Like I said, I started using this tool about 4 months ago and am continuously surprised by all the neat little odds and ends their team keeps adding. I only expect it to get better!

Vendor Response

by TimeTap on May 18, 2015

Thanks, Elvira! Appreciate you taking the time to provide the valuable feedback on some of the pros and cons of using TimeTap. We're excited to bring you more functionality in the months and years to come! Thanks for trusting us with your schedule, Lucy

At this point, I don't think I could live without it

May 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I feel like I have been through the ringer with scheduling softwares trying to get them to work for my studio. TimeTap has been a godsend insofar as simplicity and functionality go. I can set up what paintings we'll be doing each night of the week and people can come and decide which ones they'd want to do.

It sounds simple enough but really finding the right solution for my business model has meant switching between 10 or 11 different programs at this point. I am sick of setting up online scheduling portals but am really glad that I've now found the right fit!

PS -- their support staff is stellar! I've yet to ask for something they can't accommodate and they really know their stuff.

Vendor Response

by TimeTap on May 14, 2015

Thanks Valerie for all the kind words! We're glad you've finally found a solution (switching between that many software providers does sound like a headache!). It's been our pleasure to work with you to get Painting with a Twist set up to accept bookings online for your nightly/weekly painting sessions. Thanks again, Lucy

Helps me manage my schedule and is a joy to use

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Boy am I glad I found this diamond-in-the-rough web scheduler! The app makes it incredibly easy for me to manage my availability and the appointments on my schedule PLUS it's super simple for my clients to use. I have tried some other schedulers where my clients get confused using the public booker which ends up just creating more work for me. Not so with TimeTap. It makes booking really straightforward for all my clients.

The support team for TimeTap is prompt and helpful. They don't offer phone support for their free users but offer it on their paid plans. Everyone I've talked to their has known their stuff about using the app and has been really helpful in getting my account customized to do what I need it to. I have a coaching practice and needed to tweak a few of the default settings to match my practice.

Love this app! Couldn't recommend it more highly!

Vendor Response

by TimeTap on May 14, 2015

Hey Leona, Thanks for the kind comments! We're so glad to have you as a user and it makes us really happy that you find TimeTap to be such a benefit to running your business. As always, feel free to contact our support team if you have any thing you want to see added in the app or have any questions. Thanks again for taking the time to submit the review, Lucy