Who Uses This Software?

Independent professionals and small to medium size businesses who have large appointment offerings and bookings every month.


Average Ratings

171 Reviews
Functionality Recommended Support Value

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month
    See pricing details
  • Pricing Details
    1 Staff & 1 Location - $19.95/mo 5 Staff & 5 Locations - $29.95/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TimeTap
  • www.timetap.com/
  • Founded 2006
  • United States

About TimeTap

Service providers frequently miss calls from potential clients & spend hours sending reminder & follow up emails amid juggling activities to grow their business. Our online appointment scheduling solution is like a shopping cart for services. We eliminate the missed calls and no-show problems by allowing clients to manage their own appointments. Businesses can embed a scheduler on their website and customize email notifications to go out automatically.


TimeTap Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Board Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

TimeTap Reviews Recently Reviewed!


Capterra-loader

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons: The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Overall: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Vendor Response

by TimeTap on April 20, 2018

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Absolutely Incredible - Above and Beyond all the rest

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business.

PROS:

WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts.

CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them.

AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is.

THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon.

EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80.

CONS:

Little hiccups here and there, but to be expected with such huge program.

TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

Vendor Response

by TimeTap on December 22, 2016

Hey Craig,

Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help!

Thanks again for taking the time to submit this.
Lucy

Amazing support & customer service! Makes using and building out our appointment scheduler easy.

Jul 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Cons: Not all features are intuitive; there is a learning curve to understand and administer the service/software.

Overall: The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.

Vendor Response

by TimeTap on July 24, 2017

Hey Jackie,

Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys!

Lucy

Capterra-loader

Just what I needed, and more than I hoped

Jan 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons: I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Vendor Response

by TimeTap on February 01, 2018

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Bike fitting appointment challenges

Oct 09, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Cons: Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Overall: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Capterra-loader

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.

I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons: It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Overall: I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.

This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Vendor Response

by TimeTap on July 19, 2018

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

I love this company! I have used them for the past 5 years and have had an amazing experience!

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Cons: Nothing that I can think of!

Vendor Response

by TimeTap on June 01, 2018

Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida

Totally Brilliant - The Best Scheduler Out There

Sep 12, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have tried a number of schedulers and TimeTap is by far the best.

Theoretically all schedulers do pretty much the same thing ' allow clients to book appointments on line and allow you to manage your appointments. However, TimeTap seems to achieve this so much more efficiently than some of the other schedulers I have used. The interface is simple, nice looking and very easy to navigate. All my patients have commented favourably on how much easier it is to book and manage their own appointments with Timetap when compared to the previous scheduler I was using. The automated emails are concise and polite with clear instructions on how clients can reschedule or cancel which means that I am no longer bombarded with phone calls from frustrated clients who are finding it difficult to book / change appointments. The programme also offers a simple app to let me manage my appointments on the go.

Furthermore, the customer service is fantastic. Firstly and fabulously, if you have an issue, you get to communicate with a live person (in my case the lovely and incredibly helpful and patient Lucy), rather than being referred to useless forums, FAQ's etc. My currency and country were not listed ' resolved within an hour. Wanted to import my client base and allocate passwords'.They did it for me which saved me a day of data entry. Even the smallest and most mundane of my queries were given time and attention and followed up afterwards. I am a bit of a perfectionist with a very busy schedule and very high expectations ' TimeTap has exceeded all of them. A really great programme with customer support to match!!!

Vendor Response

by TimeTap on September 22, 2015

Hey Tara,

Thanks so much for taking the time to give us this review! It's been such a pleasure working with you and we really appreciate your feedback! Let us know if there's ever anything else we can do.

Best,
Lucy

Useful tool--very responsive support!

Mar 23, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, amazing, responsive support

Cons: Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Overall: My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool.

TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings.

The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support.

First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you.

After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me.

After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed.

During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly.

I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome.

Great tool, great support!

Recommendations to other buyers: Love it! Looking forward to my next event!

Vendor Response

by TimeTap on March 24, 2017

Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.

TAS Learning Center - Ankush

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The ability to customize so many of the features.

- The ability to have both staff and student logins.

- The ability to send both text and email reminders.

- The ability to automate so much of the daily work.

Cons: - The UI needs an update to look more modern and visually appealing.

- The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website.

- The calendar sync is a little difficult to use.

- The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available.

- Needs a dedicated clock in feature.

Overall: Timetap gave us the ability to use one software, as opposed to 3 or 4. It is automated, very thorough in its ability to keep records, and highly customizable. I don't have to worry that classes will go unbilled or unscheduled. Students are able to receive both feedback and updates. Reminders get sent out to clients. You can see if reminders were sent, received, and even opened. I would highly recommend the service.

Vendor Response

by TimeTap on October 08, 2018

Thanks for the feedback, Ankush. I'd be happy to walk you through our clock-in/out feature. We're available for support or questions at support@timetap.com or book a call at help.timetap.com to have this feature enabled on your account.

Great System Minus the Bugs

Oct 05, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the functionality to schedule/book different types of appointments/classes/events/etc...

Cons: It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Overall: We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.

Vendor Response

by TimeTap on October 08, 2018

Hi Michael, please reach out to our support team at support@timetap.com and a member of the team can review the activity with you. Thank you for taking the time to share your feedback.

TimeTap Was Just What We Were Looking for!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so great to block off times in my calendar that I am unavailable or away. I also like being able to see how my appointments stack up against the rest of the day-it's been helpful for time management around busy appointment times.

TimeTap has also been easy to use for our volunteers, staff and clients-it's minimized a great deal of confusion for our team when booking appointments.

Cons: The email reminders can get a bit repetitive, however that is a minor concern. They make sure I never forget about an appointment, so it's been more helpful than not!

Overall: Our non-profit organization was looking for a better way to book client appointments for registrations and visits to our office. While researching different products, we discovered TimeTap. It's class feature allowed us to set the number of appointments available at one time, as well as the frequency of appointments. The buffer between booking and attending an appointment has also been a great benefit-it gives our staff time to finish up previous tasks and prepare for clients before they arrive.

Vendor Response

by TimeTap on October 08, 2018

Hi Madi, thanks for the feedback. We're glad our software has been a great solution to streamline all the daily activity for your organization.

Makes my job 100% easier!

Nov 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to maintain clients appointments anymore

Cons: Some areas are a little tricky to figure out without TT support.

Overall: Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments. Elvis has always been very professional and knows the material. If there is a question he can't answer, he will converse with the TT Team and find the solution. Customer service follow-up is fantastic (very important to me). The other thing I love, is TT appointments can be synced with your current calendar, I use Google, so you don't have to stop using what you currently have. My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me. And listen, if you decide to use TT for your business, ask for Elvis, he is great!

Vendor Response

by TimeTap on November 23, 2016

Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.

Capterra-loader

Overall GREAT, ease of use . . . not so much.

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons: If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Overall: I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support.

To date, I'm very happy with the software and (more importantly) the service I've received.

Vendor Response

by TimeTap on October 03, 2018

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.

Book more clients!

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.

Cons: Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.

Vendor Response

by TimeTap on May 31, 2018

Hi Amy, we'll be sure to update you with new design changes to the system. Many thanks for the review.

Time tap has been a life saver! Great software!

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!

Cons: The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!

Overall: OH so many.

1. Ease of scheduling

2. Convenient canceling and rescheduling

3. Tracking of payment

Vendor Response

by TimeTap on June 01, 2018

Hi Rikki, thanks for your feedback about your experience with the back office interface and the app. We're looking into your concerns and will follow up with you with more details. In the meantime you can contact support@timetap.com for help. ~ Rashida

Untitled

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients.

Cons: I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time.

Overall: Overall, I like TimeTap and have had a good experience overall. I hope they continue to grow and add new functions to further streamline business operations for their clients.

Thrilled customer

Jan 16, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per month.

There was an initial learning curve for a few of my clients, but so far everyone is giving me good feedback. The main complaint from my clients is that the mobile landing page is a little clunky and not totally clear for everyone. I think they are working on improving the mobile app, but it really hasn't been a problem for most people.

Since I have been using TimeTap, I have been working with a woman. She is and has been incredibly helpful and patient with me during the onboard process and with any questions or problems I have had. With certain issues she made video's of her screen while she walked me through the process of fixing the problem. This was really useful and thoughtful. Any problems or questions that have get addressed right away. Incredibly impressive customer support.

So far I am more than happy with the service. Look forward to things getting easier for my clients and for a better mobile app.

Vendor Response

by TimeTap on January 16, 2017

Thanks so much for taking the time to leave a review, Rusty! I really appreciate it. I'm glad we've wound up saving you time every day and that it's been a positive experience for you.

Thanks again,
Lucy

Customer Service

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is for folks to sign up for an interview. It has taken the headache and back-and-forth from trying to schedule something, to an easy "sign up here". I don't know how I ever got anything done before TimeTap!

Cons: Customer Service/Help Desk. They take FOREVER to get back to me. I end up spending more time trying to figure it out on my own, and there have been several times where I try, but still cannot figure it out so I end up wasting my time. It's by far the most frustrating part of TimeTap.

Overall: My time back!

Vendor Response

by TimeTap on June 01, 2018

We're pleased to provide scheduling solution to streamline your interview process! Thanks for working with us for your taking the time to leave us a review.

I use timetap to schedule my appointments with clients

May 01, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Cons: Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

Overall: A great way to keep in contact with all of my clients and to make sure I don't over book my schedule!

Vendor Response

by TimeTap on May 04, 2018

Alex, thank you for taking the time to leave us a review! We're excited to hear you've enjoyed our services. Please let us know if we can help in any way.

It is a great experience, has increased my appointment booking to almost 100% and love the reminders

Jul 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer Support has been phenomenal, responds very quickly when I need help and with concise steps! They have navigated me through the software and helped make changes at a moments notice. ! Ease of use for customers and getting more appointments booked.

Cons: Just started using the Time Tap version, so not sure yet. On the Check Appointments, I would prefer that it defaults to cancelling an appointment within an hour of start time. I would also like if it defaulted to scheduling an appointment within 1 hour also.

Vendor Response

by TimeTap on July 13, 2017

Thanks so much, Jody, for taking the time to leave this review! It's really been great to work with you and all of the Nationwide staff! Let us know if there's anything we can do to help.

We love TimeTap!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

Cons: The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

Vendor Response

by TimeTap on October 08, 2018

For more information about the security options, send us a question at support@timetap.com. We'd be glad to hear more about your needs.

TimeTap for Small Medical Practice

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.

The version for my iPhone is very handy and quick to access also.

Cons: We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.

The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Overall: Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

Love this app, and use it to schedule my clients. Customer service is excellent.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful.

Cons: I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however.

Vendor Response

by TimeTap on February 08, 2018

Hi April, we appreciate the review and are so glad you're enjoying the service. If you're experiencing any issues with the app, please reach out to us at support@timetap.com. ~ Rashida

Easy to use, very customizable, great customer support. Scheduling 1500+ customers a month.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff.

Cons: Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information.

Overall: Condensing all of our scheduling tools into one platform.

Vendor Response

by TimeTap on July 19, 2018

Thanks, Bryan, for taking the time to leave a review for us. Please reach out to support@timetap.com for assistance with report customizations. We'd be happy to help make sure you're gathering all the information you need about your appointment activity.

TimeTap is not ready for successful enterprise or small business level use

May 24, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.

Cons: The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on

Overall: The email and text reminders to customers has cut down on the time I need to do it manually.

Vendor Response

by TimeTap on July 18, 2018

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear the transition to TimeTap has included a few unexpected setbacks, but I'm happy to get on a call with you to address these items directly. Please feel free to book a support call here: https://www.timetap.com/online-support-call.html ~ Rashida

Excellent and seamless. I tried a number of scheduling tools and this is the easiest by far.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly.

Cons: I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet.

Vendor Response

by TimeTap on June 01, 2018

So glad you're finding the software easy to use!

And yes, we do have a calendar sync feature available for our Professional and Business plan users. We integrate with iCal, Outlook, Google and a few others. Sending some information to you about how you can set this up. ~Rashida

Works pretty well, but needs some better consistency

Oct 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to navigate and fairly easy for clients to schedule.

Cons: The lack of a mobile site/app. It is not very mobile friendly for its users. The back-end app for the provider is just ok and often doesn't save changes that the provider makes. Often have issues with availability from the client standpoint. Often have issues with reminders not going out.

Overall: I like the cost and the overall ease of use is pretty good.

Vendor Response

by TimeTap on October 08, 2018

Thanks for the feedback on your experience so far. We'd like to ensure things are moving smoothly for your team. Please book a call with us at help.timetap.com so we can review your questions about your experience.

Timetap has really helped our office!

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

Cons: I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

Vendor Response

by TimeTap on June 01, 2018

Thanks for taking the time to leave us a review. To color code the calendar based on synced appointments versus TimeTap appointments, refer to the left hand filter from the Appointments page. You can select a color based on Status (free or busy synced appointments, open, cancelled, etc.). Please contact support@timetap.com if you need assistance setting this up.

Simple and speedy, does what you need it to and does it well

May 14, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The TimeTap team is putting something really awesome together here and I'm excited to watch the product grow overall. I have been using the system for about 4 months now and over the time I've been on it they've added a lot of great new features. It's cool to be using a system where it feels like the team behind it really cares about their userbase and understands their pain.

Pros: Really easy to use, works fast (I've used other scheduling softwares where the app is SO slow that it makes it a real P.I.T.A to use), allows for unlimited services and appointments and clients, can export any list view, flexible way to add hours to my schedule to take appointments, unique landing page for my booking widget...and all of that is for free

Cons: free version doesn't let you sync with any external calendars, free version also limits you to just 1 staff who can accept appointments, not able to customize emails (have asked their support team about this though and they said they're working on getting this out quickly)

Like I said, I started using this tool about 4 months ago and am continuously surprised by all the neat little odds and ends their team keeps adding. I only expect it to get better!

Vendor Response

by TimeTap on May 18, 2015

Thanks, Elvira! Appreciate you taking the time to provide the valuable feedback on some of the pros and cons of using TimeTap. We're excited to bring you more functionality in the months and years to come!

Thanks for trusting us with your schedule,
Lucy

TimeTap is an integral part of my business and I can't imagine working without it!

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc...

Cons: I can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though...

Overall: It saves a ton of time. I have nothing but good things to say about TimeTap!

Vendor Response

by TimeTap on June 01, 2018

We're thrilled TimeTap has been a time saver for your team. We appreciate your feedback!

We are so pleased!

Sep 15, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That is can be individualized to our unique needs. We love the confirmation of appointment email the clients receive.

Cons: It is a little challenging to set up schedules at first. Our staff all have unique schedules that can vary daily, which made set up a little complicated. Once we got the hang of it was easy to overcome.

Overall: We really appreciate the help of our specialist, Lucy, who understood our functions and was able to set up Time Tap to meet our unique needs. She was able to provide exceptional training and support to our staff. She responded to our questions and challenges timely.

Recommendations to other buyers: Take the 30 day free trial and see if it will work for your needs. We are using the product in two different departments at this time. It is great.

Vendor Response

by TimeTap on September 15, 2016

Hey Kim,

Thanks so much for taking the time to leave this review for us! I know your account had some serious set up involved, but I'm glad once we got it rolling it is making it easier for everyone. That's one of the best things about having onboarding specialists to walk you through everything.

Thanks again for the review!
Lucy

Best Free Booking System, by far.

Feb 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As the IT support for the Adelaide University Dental Student Society, I needed a way for students to be able to freely book in class sessions, through the society's website. TimeTap provides the perfect FREE service to do this.

TimeTap hosts everything on a miniwebsite which is created for each user, so set up takes place within seconds. TimeTap also comes with a customised HTML code, making integration to any website simple; so if you want people to stay on your website whilst booking - they can.

The system itself is well organised, and easy to use; I seldom had to refer to the FAQ, and could figure out what I wanted by simply exploring the intuitively laid out settings.

We now use TimeTap as a method for students to book in sessions with the Adelaide Dental Hospital Laboratory, where lab technicians host a class of sorts, teaching students about the fabrication process of dentures.

Needless to say, we strongly recommend TimeTap for any booking needs. We currently use the Free plan, which allows one class; but TimeTap offers a variety of plans to meet your needs.

Vendor Response

by TimeTap on February 29, 2016

Hey Maximilian,

Wow! Thanks so much for taking time out of your day to leave us this review. It means a lot. I'm glad that you've seen such a positive impact from using TimeTap with your organization. Please keep us in the loop if you have any questions or concerns and need help getting things set up a certain way.

Best,
Lucy

I'm actually excited to take appointments

Jul 01, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: While I know I need appointments to grow my business, I always dreaded getting the phone calls and emails requesting appointments because it took so much work to ultimately get anything scheduled. This obviously hampered my ability to actually increase my bottom line, but what can I say? I am a massage therapist...not someone who enjoys being on the phone with folks even if they are offering me money.

TimeTap has been awesome because I no longer have to take phone calls in order to get appointments booked. Plus, I don't even have to send any of the email reminders out anymore which is a huge time save (not to mention dropping my no show rate to just about zilch).

The team over there has been easy to work with and really knows what their talking about as far as giving advice with how best to set up your scheduling system. Shortly after signing up for their Plus platform, Lucy from their support team got in touch with me and I scheduled a call with her. Within half an hour my account was set up and working magically.

While there was a bit of a learning curve, I've gotten the hang of it now and am just loving how seamlessly the booking portal works with my practice.

Vendor Response

by TimeTap on July 08, 2015

Appreciate you leaving us a review, Julian! It's been great to help you get set up on TimeTap and I'm glad to know we're helping to grow your bottom line. Let us know if there's anything else we can help out with.

Thanks,
Lucy

Capterra-loader

Excellent product with fantastic support

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Cons: I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Vendor Response

by TimeTap on July 18, 2018

Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

Super simple, great customer service

Jan 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My colleagues and I used TimeTap for the first time during a 5 day conference at the end of December. It was perfect for scheduling "mentor appointments" for our clients (mostly college students from North America) with our staff- justice practitioners from around the world. All in all we had 40 staff in the system, and it was so easy to set up their bios, select their availability, and make adjustments to their schedules on site.

It was really important to us that our scheduling system be easily accessible on a phone, and TimeTap was extremely mobile friendly. This kept us from having long lines during our sign-up process, which was awesome.

As many reviewers have mentioned, I was especially blown away by TimeTap's customer service. I almost always got responses to my questions within an hour. TimeTap also has detailed and clear help documents that I could look through whenever I needed to better understand a feature.

All in all, I would definitely recommend TimeTap, even for short term use like in the case of our conference. It was simple to learn, easy to use, and the customer service was amazing.

Vendor Response

by TimeTap on January 19, 2016

Thanks Katye! We were so happy to be able to work with Urbana 15 Poverty Track during your conference in December and glad that using TimeTap made the process easier.

We hope to get to work with you on other scheduling challenges you may face in the future!

We use TimeTap both to schedule onsite support as well as scheduling a computer lab.

Sep 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible, very customizable, and syncs both ways with Google and Office 365 calendars. Support was very hands on in helping us get started. Super chat support who take the time to research your TimeTap instance to help fix your particular issue and not just send you a link to help article.

Cons: The application has almost too much functionality for our small shop! But since the chat support is great, we can live with it!

Vendor Response

by TimeTap on September 06, 2017

Hey Erin,

Thanks so much for taking the time to leave us this great review! I'm so glad that using TimeTap has been a benefit to you and your team and that you've had such success working with our support staff.

If there's ever anything we can do to make using TimeTap easier or more effective for you, please do let us know!
Lucy

Best System I've Found

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like using time tap, I find its easy to use and such. They do have a free option which doesn't limit how many bookings you can make/cancel only limits certain services. I really like that because I don't need most of them so I don't have to pay for what I don't need. There are lots of options etc that lets you customize everything to you and your business. I would definetly recommend. The app lets me access on the go which is nice. Customer service usually doesn't take long for a response.

Cons: I find that if you make bookings on the app it screws up time zones and I'd never been able to fully fix it, with the info provided from customer service.

Overall: Helps me keep track of all appointments and bookings. Gives me a detailed client list etc.

Vendor Response

by TimeTap on May 31, 2018

We're glad you're enjoying the many features TimeTap has to offer! Thank you for sharing your success with others.

easy to use and dependable.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the time zone feature the most. It works well when my clients are in different parts of the world.

Cons: The difficulties cause due to time changes in the spring and fall. This feature did not work for me and support was not sure how to help. I was in the time zone where the time changed and my clients were in the time zone where the time stayed the same.

Vendor Response

by TimeTap on May 31, 2018

Beth, thanks for taking the time to leave us a review. Please contact us at support@timetap.com and we would be happy to resolve the time zone feature questions.

Great program

Jun 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that they work with us to customize what we need. I do enjoy how we can schedule multiple people.

Cons: I can't think of any complaints. I wish it was also a CRM so that I could save that expense. I am pleased overall.

Overall: I can get everyone scheduled.

Vendor Response

by TimeTap on July 18, 2018

Hi McKay,

Glad you are enjoying TimeTap! Thank you so much for taking the time to leave us a great review.

Tracking appointments

Oct 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Working on a project and having to arrange for multiple appointments with many clients over a 3 month period was a daunting task but using TimeTap helped to eliminate a lot of my worry. It took working with the product on a regular basis to overcome my learning curve but once I did that, it was a helpful tool that I would use again.

Cons: It was initially awkward to set up appointments so they appeared on the calendar ahead of being booked. That was an initial problem for me but once I understood the sequence of how to do that, it was fine.

Overall: Scheduling and tracking the appointments with my clients so I could see a day, week, month at a glance was great. Any changes were confirmed through the email to my client was also very helpful. I like the product once I learned how to use it.

Vendor Response

by TimeTap on October 08, 2018

It's great to hear your feedback on your experience, Diane. Please let us know if you any other questions.

Great service!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredibly simple to use, and the support team is outstanding

Cons: None that I can think of. If I had to nit-pick, I wish that the lower cost version would allow 2 providers rather than just jumping from 1 to 5 at the next level up

Overall: This has saved me so much time by keeping me off the phone and letting people schedule their own appointments. I don't feel as guilty about not getting the phone when I'm with a client

Vendor Response

by TimeTap on October 08, 2018

Hi Mark, saving your business time is our goal. We're glad the software has been a helpful addition to your practice.

Simplify your appointment calendar!

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up new clients and to keep track of their appointments, also adjusting appointment times is simple.

Cons: Takes a little bit of time to learn the functions! I am sure there are many more that I haven't needed to use yet.

Overall: I like the product and find it helpful when working with a number of clients at the same time as they can schedule their own appointments - I receive an email that let's me know they have booked or changed their appointment. That is convenient!

Vendor Response

by TimeTap on October 08, 2018

Thanks for sharing your experience with TimeTap.

Don't know how I got along without it!!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time tap has streamlined the scheduling in my chiropractic practice immensely. It has saved us time and money.

The text reminders and online scheduling has all but eliminated no-shows.

Cons: Thus far I cannot point to anything that I dislike. It's wonderful!

Overall: Less missed appointments. Staff spends less time scheduling and more time on other office tasks which contribute to the bottom line.

Vendor Response

by TimeTap on October 08, 2018

Hi Ryan, thanks for leaving us a review! We're so glad that TimeTap has been a timesaver for your practice.

I do like the software it is very professional and has a lot of great features.

May 25, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it accepts my payment gateway, and it has a very professional feel. I love how the help team is always there when I call on them and how patient they are with me, because I am not computer savvy what so ever.

Cons: I do not like that it doesn't make the client pay before booking. It lets the client book and if they do not pay in 90 mins it cancels the booking. I don't like that it cancels out appointments even tho clients paid. I do not like that it does not recognize who I am and I have to keep logging in.

Overall: It helps me to stay organized with booking my clients.

Vendor Response

by TimeTap on June 01, 2018

Thank you for taking the time to leave us a review. Actually, our payments feature is enabled so that you can require customers make a payment at the time of booking, bypassing the pending payment option. I'll send you some information directly and help you set this up on the account. ~Rashida

Amazing!

Jul 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This app has not only organized my business, it's organized my life! It is my virtual personal assistance. I cannot say enough good things about this software.



The scheduler eliminates (a) countless emails and phone conversations between me and my Clients to try to sync our calendars for an agreed meeting time; (b) it allows me to describe and define the time frame for meetings and services; and (c) it gives Clients an easy means see my availability and schedule an appointment that fits into their schedule.

If I had one area of concern, it is that Clients have to copy and paste the Scheduler link into a new tab or browser window rather than just click the link. I imagine there are technical possibilities that may prevent a simple click but, of course, Lucy and her awesome team will resolve that issue and/or educate me on what I should do.

Vendor Response

by TimeTap on July 09, 2015

Hey Carla,

Thanks so much for taking the time to give us a review. It has really been a pleasure working with you to get your account set up and I'm so happy that it eliminates so much of the hassle of scheduling for you. We will look into getting that hyperlink working in all email clients...some email clients can be persnickety on converting web addresses into actual links.

Thanks again and, as always, let us know if you need anything!
Lucy

Efficient and easy to use if you are tech savvy.

May 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customizable mini-webpage, Candidate Profiles easy read and have photos, Vanity Links. Customer reminders.

Cons: Calendar view outdated and should have different options to export and print, server can be slow sometimes and program can be glitchy at times,

Overall: Makes interviewing new hires and casting for commercials much easier.

Vendor Response

by TimeTap on June 01, 2018

It's great to hear TimeTap streamlines your interview processes. If you run into difficulties please contact us at support@timetap.com. ~Rashida

Very useful for our practice

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We use TimeTap in our Physical Therapy Practice. The software makes it easy to keep track of our patients' schedules and invoices, and allows patients to edit their own appointments and print invoices at home, which is HIPPA compliant.

Cons: I do not always find the software intuitive. When I select a form to e-mail, I have to select it again from a drop down menu to send the correct form, for instance.

Does the job!

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Timetap has a few very handy features that are really helpful to our business. Multiple time slots and customization is pretty robust.

Cons: UI can be a bit clunky at times. Takes a bit getting used to but customer service has come in handy on a number of occasions.

Overall: Overall experience has been positive. We've depended on Timetap now for almost a year and have been happy with the result.

Vendor Response

by TimeTap on October 08, 2018

We're so glad that you've found a consistent solution in TimeTap.

Great support!

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the flexibility of the product and the support.

Cons: We are still in the learning phases of the software, so we don't have any cons right now.

Overall: Our company has been using TimeTap for almost six months now. We have a limited number of users and fairly complex business structure. The support team have been very helpful and responsive. I usually get a response within a few hours of asking a question. They have been very patient in helping us get the system set up to meet our needs. I have nothing but good things to say about the product and the support we have received.

Recommendations to other buyers: If you have a need for a system where clients can register for meetings with you online, you should consider TimeTap.

Vendor Response

by TimeTap on March 09, 2017

Thanks, Kiley, for taking the time to leave us this review! It's been great working with you and other members of the Empower Retirement team to get TimeTap up and running for you. As always, keep us in the loop as more changes or help requests come up,
Lucy

Capterra-loader

Flexible and functional!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup + ease of use for customers

Cons: It is not always clear which features are limited to higher end packages

Overall: We needed a tool that could accomodate both people and resource reservations. After trying many, TimeTap was the clear winner and a side benefit is customers love how easy it is to use!

Vendor Response

by TimeTap on October 08, 2018

Take a look in your back office account settings for plan feature descriptions, or on our plans page: https://www.timetap.com/pricing.html Thanks for taking the time to leave us a review

I have enjoyed using TimeTap. My patients are able to see and modify their appointments w/o calling.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many features and modifications. Very easy to use for staff and patients. Seamless integration into my website and mobile platforms.

Cons: nothing so far. In the future it would be nice to implement SOAP notes and other EMR with the scheduling program but then it wouldn't just be a scheduling program anymore.

Overall: Ease of use, Patient access and compliance. organization.

Vendor Response

by TimeTap on May 31, 2018

Thanks, Eric! We'll be sure to keep those suggestions in mind.

Great Product and Great Customer Experience!

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pairs quickly with Google Calendar. Sends emails and text messages to clients automatically and you can even see they confirm their appointment or not!

Overall: We joined up with Time Tap because of their software sending our client emails and text message reminders automatically. As well as the fact that it pairs up with Google Calendar which is what our technicians use to see their schedule. Lucy Barber did a great job training us and an even better job getting back to me quickly with the many questions I had after the fact. There was even some things we wanted the software to do for us and she and her team would quickly come up with a working solution. Thanks again!

Recommendations to other buyers: Ask for Lucy Barber when your signing up!

Vendor Response

by TimeTap on August 22, 2016

Thanks, Jaremy, for taking the time to leave this review! I am so glad we got Gentec set up for success on TimeTap and your onboarding experience was so beneficial. Keep us in the loop as other things come up!
-Lucy

Exceptional

Aug 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is always available to help

Overall: My experience using this product has been a positive one. My clients are happy to take control of the scheduling process.

Vendor Response

by TimeTap on August 04, 2016

Hey La'Mar,

Thanks so much for taking the time to leave this review for us! I'm so glad it is been a positive experience for you so far and that you've been able to use our support team resources to get the most out of the program. As always, let me know if there's anything we can do to make the program work better for you.

Best,
Lucy

Great for research participant sign-ups

Jun 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the price (free for a single user), it was very user-friendly, and made our lab look very professional.

Cons: Some of the scheduling was difficult to do because of the way the application works. For instance, I used this software to allow lab participants to sign up for various time slots our researchers had available. It is not obvious how to include availability, especially when repeating.

Overall: Very professional looking platform for students to use and helped us schedule appointments around 6 staff member's schedules.

Vendor Response

by TimeTap on July 18, 2018

Hey Kristiana,

Thank you for taking the time to leave us a wonderful review! We are happy to hear the scheduler is working for your business. Feel free to contact our support team at 202-753-7351 or Support@timetap.com for assistance on setting up availability - repeating or otherwise. Thanks! Meaghan

Helps me manage my schedule and is a joy to use

May 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Boy am I glad I found this diamond-in-the-rough web scheduler! The app makes it incredibly easy for me to manage my availability and the appointments on my schedule PLUS it's super simple for my clients to use. I have tried some other schedulers where my clients get confused using the public booker which ends up just creating more work for me. Not so with TimeTap. It makes booking really straightforward for all my clients.

The support team for TimeTap is prompt and helpful. They don't offer phone support for their free users but offer it on their paid plans. Everyone I've talked to their has known their stuff about using the app and has been really helpful in getting my account customized to do what I need it to. I have a coaching practice and needed to tweak a few of the default settings to match my practice.

Love this app! Couldn't recommend it more highly!

Vendor Response

by TimeTap on May 14, 2015

Hey Leona,

Thanks for the kind comments! We're so glad to have you as a user and it makes us really happy that you find TimeTap to be such a benefit to running your business. As always, feel free to contact our support team if you have any thing you want to see added in the app or have any questions.

Thanks again for taking the time to submit the review,
Lucy

Timetap makes my day so efficient.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is easy to use! Easy to modify ! I like that I can quickly make any adjustments to my day. I like the notification emails.

Cons: I wish it would send notifications once a call is scheduled to mark complete or incomplete. I often forget to go back in and mark something as complete.

Overall: My day is structured and efficient.

Vendor Response

by TimeTap on July 19, 2018

Hi Cynthia, thanks for taking the time to provide your feedback of the software. ~Rashida

Capterra-loader

Easy to Manage Gym Clients

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

Cons: The thing that I least like about this software is that I cannot find something about this software that I dont like.

Overall: Easy To Use

Organization is Easy

Vendor Response

by TimeTap on May 31, 2018

Thanks Jasmine! It's exciting for us to hear you're so satisfied with the software!

Great scheduling tool

Aug 26, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lucy Barber- She was the representative that helped me set up my web scheduling page. She was extremely important in the tool being a success for me. Even though a already purchased the package, she continues to help me when I need to add new functions to the web scheduler.

Ease of use- When I show the tool to my customers, they are amazed at how easy the scheduler is to use. It takes me only 5 minutes to train them on how to schedule their appointments.

Cons: Pricing: After 5 staff/locations, you get charged extra. Over the coming months, my company may be adding as many as 20 staff/locations. This can get very costly in the future.

Overall: When looking for a web scheduling tool, I reviewed over 20 different company's that offered this service. TimeTap was the only site that fit our needs completely. The software isn't just easy to use in creating the appointment schedule, but it is extremely simple for our customers to book their appointments on.

Vendor Response

by TimeTap on August 26, 2016

Thanks, Ronny, so much for taking the time to submit a review for us! I'm so glad we've been able to set AdaCap up and your clients are finding it so easy to use. That's awesome! Keep us in the loop as other questions or concerns come up.
-Lucy

Capterra-loader

Customer service personnel are rick stars.

May 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Ability to customize services and classes is a tremendous asset to this software. The best part is the support.

Cons: Too many clicks and difficult to navigate on a mobile device is at the top of my cons. Check out should be quicker. Tracking packages is also too complicated and too many clicks.

Vendor Response

by TimeTap on June 01, 2018

Hi Lisa, customizable features is what we're excited to offer! Thanks for your support of the system.

Customer Support puts this product at the top

Apr 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I must have looked at more than a dozen different scheduling/appointment products. I had used an online product for employee scheduling in the past, but I was in a different business now that required customer appointments. I chose TimeTap because of the features, but I realized in the trial period, there were a couple features missing. Lucy from Customer Assurance, assured me that those were next up in the coming release, and indeed, those solved my issues.

Using TimeTap now for over a year has been a great experience. Lucy has been unbelievable at responding to my questions, and is almost always answering my question/concern with her first response. How often does that happen with customer service? I'm use to going 3 or 5 rounds of emails to find the answer, but Lucy is super articulate and knows her product inside and out. I would HIGHLY recommend taking TimeTap up on their offer to do a personalized 'support call' and see how perfectly this product will work for your business.

Vendor Response

by TimeTap on April 19, 2017

Hey Kimball!

Thanks so much for taking the time to leave a review! It's been great working with you to get your account customized. Let us know how we can help further!

Lucy

Capterra-loader

Great service

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Cons: Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Overall: Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Scheduling made EZ!

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments.

Cons: When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it.

I use primarily in view mode. I do not make changes

Jun 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I am very pleased with the advanced ability to sort easily by person. It makes my job so much easier

Cons: I do not like having the inability to print a month without overlapping days. It is so much harder to read that way.

Overall: Able to see at a glance who has what client coming in.

Vendor Response

by TimeTap on July 19, 2018

Thanks for the review, Patti. I'm glad the staff filter is a helpful tool for your day to day scheduling.

Wonderful product with GREAT customer service

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and can be customized to meet your specific needs. The customer service team is prompt, courteous, and incredibly helpful. I honestly have never had better customer service!

Overall: A much easier scheduling system that saves me time and energy.

Vendor Response

by TimeTap on February 15, 2018

Annalise, Thank you for your kind words. Please let us know if there is anything you need from us.

Everything you need in one place

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the calendar view, and the ability to filter lists to see just about any scenario I need to see.

Cons: I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc.

Overall: We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc.

AMAZING! What a time saver!

Nov 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automated emails and text reminders.

Cons: Still fairly new so some options are not available YET. But they work with you on anything you need.

Overall: We have been using this program for about a month's time now. The ease of everything is very helpful. The staff is MORE then willing to help and will spend as much time with you as needed. Getting the program implemented with the staff was very simple and everyone caught on quickly. I would HIGHLY recommend this to any business who doesn't like to waste time and loves to bring in more customers!

Vendor Response

by TimeTap on November 21, 2016

Hey Aunistee,

Thanks so much for taking the time to help us our by leaving a review. It's been fun getting your account setup and customizing those email templates to send out with the right information to your clients. Keep us in the loop as more requests come out and we'll be sure to get those worked in.

Lucy

Capterra-loader

Pleasant

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

Cons: It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Overall: Time saver

Vendor Response

by TimeTap on May 31, 2018

Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you.

I've only been using TimeTap for a month, but am already very happy with my decision.

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Your customer training and support are OUTSTANDING. As someone who considers herself a bit of a luddite, I've greatly appreciated the patience and humor of TimeTap's customer service reps. I also the option to view my schedule in "availability" view without having patient names visible to others.

Cons: I wish "calendar" view also showed availability. I also wish I could change my availability from the schedule/calendar, without having to go thru my settings each time.

Vendor Response

by TimeTap on February 01, 2018

Hi Anne, thanks for leaving us a review! We appreciate the feedback and feature suggestion. Our Availability View might be a potential solution for viewing the calendar in differnt way. I'll send a few details over to you. ~ Rashida

Always surprising us users with more!

May 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been looking for an online scheduling system that makes it super fast to get appointments on my schedule and is really flexible in getting different hours of availability set up each week. I am a consultant and so my availability for client appointments varies from week to week and I needed something that would let me arrange that quickly.

TimeTap has been just the ticket on that front:

Pros: I can add my schedule well in advance and change it at any time, I can add appointments myself outside of my hours of availability (although my clients cant), I can preview all the changes I've made, I can add some appointments to repeat on a weekly basis, I can embed it on my site, I can sync with Google Calendar

Cons: I wish the lists of my appointmetns could all be sortable by columns instead of just ascending date order

Overall love TimeTap and their team is great! Have been really responsive to my support requests.

Vendor Response

by TimeTap on May 21, 2015

Thanks Marlon! We appreciate the feedback. We'll work on getting those lists to be sortable too since I know that will make the appointments easier to navigate to.

Appreciate you taking the time to leave a review for us!

Customer Service is amazing. With TimeTap, we are able to interview more students quicker!

Jul 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: At Tech Talent South, we've used several different methods of scheduling to set up potential student interviews and we haven't been thrilled with any of them until TimeTap. We believe TimeTap has allowed us to schedule students with greater ease and ultimately resulted in more timely admissions for qualified candidates.

The white labeling (our logo / TTS branded page) has also added additional professionalism to our process. However, the main reason we love TimeTap is the customer service. The TimeTap team is professional, friendly, and most importantly - incredibly responsive. They've taken the time to answer any and all questions from a number of members of our team. Even as a younger startup with a tight budget, this product is more than worth it. Thanks TimeTap! TTS loves you!

Vendor Response

by TimeTap on July 26, 2015

Thanks Betsy for taking the time to leave a review! You know we love TTS too :). We're so happy that TimeTap has been able to improve the process of interviewing students so that it's less of a logistical headache for you.

As always, let us know if there's anything we can do to help with your account!
Lucy & the TimeTap team

Time Tap

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the convenience it has to create classes and schedule our students. Plus the feature that allows parents to schedule on their own has really made everything more convenient for us!

Cons: We would love to have multiple text features including mass texting without being charged an additional fee.

Overall: Timetap overall has been great and we are very satisfied with the change that we made to work with them. They have always been very supportive and I have never had to wait more than 5 minutes to speak to someone when I had a question. This is HUGE for me because we are very pressed on time so having the flexibility helps us a lot!

Vendor Response

by TimeTap on October 08, 2018

Hi Elizabeth, thanks for the feedback! For any feature help please let us know at support@timetap.com.

TimeTap is robust and customizable but easy to set up.

Jan 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to adapt TimeTap to meet the needs of a demanding client with complicated needs. Only a handful of the competitors could do what was required and they all seemed much harder to set up and test. Support, led by one of the customer rep, helped us set up and learn the system quickly and to quickly adapt to every curveball client change order requirement.

Cons: It's a big task, but it would be nice to have the option to adapt the graphic look of the scheduler to exactly match the website we tied it to.

Vendor Response

by TimeTap on January 22, 2018

Hi Jesse,
Thank you for your review. We really appreciate it. We are working on a new client scheduler that will allow you to better match your website.

TimeTap, thoughts from a new user

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Timetap has made communication more streamlined between staff and clients, and with schedule changes it saves the extra step of writing an e-mail.

Cons: Occasionally when an event is scheduled the time listed is correct, however the display has glitches where a one-day event appears to span over the entire week or takes up more space than it should.

Overall: Overall Timetap has been making scheduling (and rescheduling) rather easy and saves the user time by eliminating the need to shuffle through files or open a different program to find a client's information and get in touch.

Vendor Response

by TimeTap on October 08, 2018

Hi Jake, please let us know at support@timetap.com if you're seeing any discrepancies on the calendar in regards to these service durations.

Super helpful at scheduling students for office visits

May 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a high school counselor I oversee about 125 students in each class. Not all of them need to come in and see me, but for the ones who do it's so much more convenient to offer them a link to reserve time than to just have drop ins.

I really love how TimeTap's client screens (or, in my case, "Student" screens) are completely adaptable to what I am interested in seeing. Some of the other systems I tried out have so many extraneous fields that I don't use. TimeTap does a nice job of customizing your account so that you're not seeing the information that's not relevant to what you do.

It's really easy to use and if you have any questions I have found their support team to be really responsive. While we're at the end of the school year now, this is definitely going to be something I put to a lot of use once we open back up in August.

Vendor Response

by TimeTap on May 29, 2015

Hey Kelly,

Thanks for taking the time to leave this review with us! I'm glad to hear that TimeTap works well for you and your students. Enjoy your summer and let us know if there's anything we can support you with once the school year rolls back around.

Thanks again,
Lucy

Great program for financially challenged individuals.

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows me to let my students book their own appointments based on my availability, but also allows me to have full control to modify anything I need to if the student has last minute requests or changes.

Cons: I use the free version because I am a student worker and can't afford the professional (nor do I need all of the bells and whistles that come with it), but I would have liked to be able to link it to my calendars so I don't have to log in every time I need to see my schedule for the week.

Overall: It allows me to give my students more options to set up appointments with me when they're not physically around me or if they have last minute needs, they can set up an appointment when I'm available with no troubles. It also allows for easier time management on my part because I don't have to e-mail back and forth or track down students to finalize details, it can all happen through their appointment details.

Vendor Response

by TimeTap on July 18, 2018

Hey Alexi,
We appreciate the kind words and you taking the time to leave us a review. Let us know if we can help. Love seeing that the ease of use is making your scheduling process smoother. - Meaghan

Keeps me organized & on top of my schedule

Jun 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I no longer have to worry about forgetting an appointment or forgetting to remind my clients about appointments because TimeTap takes care of that without me ever having to think about it. My clients were begging me to offer online scheduling on my website and I was really dreading getting it set up but using TimeTap made it a lot simpler than I had been scared of.

As for pros & cons, I really like that it was easy to put on my website and that none of my clients have had any issues with it. I also like how easy it is to customize my account to make it so that the client profiles and appointments have just information that I care about. The app is really fast and the support team gets back to me quick. I wish they had some options for accepting payments but I've asked about that and they have said it's coming out soon.

Vendor Response

by TimeTap on June 08, 2015

Hey Wallace,

Thanks for letting us know how important the payments are to you. We'll definitely get those worked in soon. Our team really appreciates you taking the time to leave a review for us! Please feel free to let us know if there's anything we can help with!
Lucy

I was skeptical at first, but now I'm a fan.

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Time Tap's geographical integration has transformed the way we schedule clients.

Cons: Good question. I'm so happy with it overall.

Overall: After using appointmentcore, We were thrilled with the address integration of TimeTap.

Vendor Response

by TimeTap on October 08, 2018

Thanks, Will! We're excited to know TimeTap has made such a difference for your business.

Good Features but not as User Friendly as I would like

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Overall the program works very good. It is easy to get an overview of your day/week/month. Adding users is also easy. There are a ton of great features that you can easily adjust to what you need.

Cons: I struggled to figure out where buttons to change things and set schedules easily were. I am not the owner of the account, just one of the managers so I don't have all the controls.

Overall: Overall it has been very good. It has greatly enhanced our customers experience booking appointments and services with us.

Vendor Response

by TimeTap on October 08, 2018

Thanks, Cody, for taking the time to leave us a review. If you have any questions while you're in the system feel free to reach out to us using our in system chat feature.

TimeTap has made a positive difference in my business.

Jul 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: TimeTap gives my customers the ability to schedule appointments with me without having to get me on the phone. I can't over-state how much of a differentiator this is for my business. No longer are they waiting for a return call from me if I'm on a project or with another customer. And that TimeTap gives me all the appointment details right in my calendar in near real-time, I now have much more flexibility to manage my time and be more productive.

I would also add that support from TimeTap has exceeded my expectations. They have been responsive and accurate with their support, and even made suggestions on how to improve my customers experience.

Overall, exceptional product and great support.

Vendor Response

by TimeTap on July 09, 2015

Hey Marc,

Wow! I so appreciate all the kind things you said here. I am glad that it's giving you more flexibility and freedom when you are working on projects with a customer.

I know that Google sync has been acting up lately. We are looking into it and will see what's causing the ongoing issues to get to the root of it and rule it out as an issue altogether.

Thanks again,
Lucy

the program is easy to use

Jun 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: the massaging system after booking appointments for patients, that we can customize a message nad send it to them, like a thank you message or the details of the appointment

Cons: that we can't add reminders for staff when notes are added to the patients and if there is a certain time this patient should be called

Vendor Response

by TimeTap on July 18, 2018

Hey Tamadher,

Thank you for taking the time our of your day to write us a review, we greatly appreciate it. In response to your notes in the con section we have added a feature call Automated Messaging Triggers that I think would help with the additional reminders to staff. I will send you an email with more information on set up and implementation. Thanks again! -Meaghan

Review of my TimeTap and CheckAppointments experience

Apr 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I really don't know how to express the gratitude we (here at the SolePath Institute) feel for our TimeTap customer service team. We have worked with quite a few members of the team, but a special shout-out for Lucy and Elvis is needed. They go above and beyond when helping us solve problems and find the perfect balance between teaching us how to do it and helping us by doing it for us. They make us look professional and we keep track of all of our appointments perfectly. But that is really what we expected when we purchased your service. What has been the great surprise has been your team. They make us feel good - they do a great job - and we are more than grateful for being a client of yours. With thankfulness, Dr. Debra and the SolePath team.

Vendor Response

by TimeTap on April 28, 2017

Hey Debra, Thanks so much for taking the time to leave this review for us! It means a lot and supports us as we grow to show our value to more businesses. It's been fun working with the SolePath team to get your account well configured! Let us know as other questions come up.

Great Scheduling App

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is affordable and reasonably priced. The features are very flexible so it works well for a changing business like minee.

Cons: Some of the features aren't that obvious and take a little time to figure out. Support is not instantly available so that can be frustrating.

Overall: My clients can schedule and cancel their appointments themselves. I can also require them to pay for their sessions in advance which has resulted in less cancellations. And if they do cancel, I have already been paid so my cash flow is reliable.

Vendor Response

by TimeTap on October 08, 2018

Thank you so much for leaving us a review. We're glad TimeTap offers your business the flexibility it needs to manage your day to day process successfully.

Capterra-loader

TT Review

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like templates and consistency as a result of using app

Cons: Reporting is not great. Or able to slice and dice as much as I would like. End up having to do a lot more work in excel after.

Do not like that I cannot pre assign clients to coaches. Means we have to manage part of process out of system

Overall: Overall it is good. Support is very responsive and helpful

Vendor Response

by TimeTap on October 08, 2018

Hi David, thanks for taking the time to leave us a review. We appreciate your feedback. On your current plan you have the option to generate custom reports or request a custom report from our team. Please contact us at support@timetap.com if you would like to discuss these options.

Easy to use, customer friendly

May 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The calendar tool of the software gives a good overview and is easy to understand, very customer friendly.

Cons: Calendar does not implement national and regional holidays automatically. Furthermore, we did not figure out how to share sign-up links with customers yet, whom were registered by us.

Overall: Easy administration of external visitors.

Vendor Response

by TimeTap on June 01, 2018

Hi Corinna, we actually have a pre generated message (email) to send to customers that includes a link to your mini website. Our support team will follow up with you shortly for more information on how to accomplish this. Thanks for taking the time share your thoughts on the system! We value your feedback.

At this point, I don't think I could live without it

May 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I feel like I have been through the ringer with scheduling softwares trying to get them to work for my studio. TimeTap has been a godsend insofar as simplicity and functionality go. I can set up what paintings we'll be doing each night of the week and people can come and decide which ones they'd want to do.

It sounds simple enough but really finding the right solution for my business model has meant switching between 10 or 11 different programs at this point. I am sick of setting up online scheduling portals but am really glad that I've now found the right fit!

PS -- their support staff is stellar! I've yet to ask for something they can't accommodate and they really know their stuff.

Vendor Response

by TimeTap on May 14, 2015

Thanks Valerie for all the kind words! We're glad you've finally found a solution (switching between that many software providers does sound like a headache!). It's been our pleasure to work with you to get Painting with a Twist set up to accept bookings online for your nightly/weekly painting sessions.

Thanks again,
Lucy

Time tap has been great for a calendar system and for automatic scheduling reminders for clients.

May 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It is confidential and it's Free Platform serves my needs adequately. As a small mental health therapy practice, affordability, ease of use, and confidentiality are of utmost importance.

Cons: I do wish that for individual meetings, I could schedule more than one client at a time. As is, I have to set up a "class" to have a meeting with more than one person. This is easily surmountable by scheduling two overlapping appointments, but it does take away from efficiency.

Vendor Response

by TimeTap on June 01, 2018

Thanks for showing your support, Amy and for trusting TimeTap to meet your most important scheduling needs.

I Love TimeTap!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves so much time and saves having to do countless back-and-forth emails to schedule multiple interviews with people.

Cons: I would like more feedback about the sync with Google calendar - how often that happens, is it automatic, if my calendar fill up will TimeTap keep someone from scheduling in a blocked timeslot?

Overall: I'm doing multiple interviews with very busy people and TimeTap lets them pick a convenient time for their schedule without any back-and-forth emails. It also reminds them (and me!) 24hrs ahead of the appointment and it blocks that time on my Google Calendar. I love it!

Vendor Response

by TimeTap on September 17, 2018

Hi Clara - once you've synced to a Google calendar, each time an appointment is booked with you, that appointment annoucement is populated automatically on your Google calendar. If updates are made to the appointment, the calendar announcement will update automatically as well. If you have a blocked time on your external calendar, TimeTap will register that time as unavailable and will not display that time slot as a booking option to your interviewers.

met the needs for our project

May 24, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: ability to have multiple people on one shared calendar. Useful to be able to know additional shared time with colleagues

Cons: difficult to change time blocks when availability changes. manipulating the time that had been blocked outside of the software through additional means. The invitation through timetap was also sometimes offputting to receiving clients.

Vendor Response

by TimeTap on June 01, 2018

Hi Christen,
Thanks for the feedback. We are happy to help streamline your process for adding and updating availability as well as your outbound customer messages. Please reach out to us at support@timetap.com for assistance.

I find it clunky to use and it took some time to figure out how to enter my availability.

May 31, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the appt reminders; the recent ability to enter a set, repeat pattern of availability; I can put breaks in the day for any amount of time I need.

Cons: It does not automatically populate my ics calendar with appts when clients schedule them. I have to always check timetap to see if anyone signed up. The appt reminder doesn't include my zoom hotlink for ease.

Vendor Response

by TimeTap on July 19, 2018

Hi Patricia - Happy to help you streamline the messaging and calendar sync issues mentioned. You can include tags in the reminder email to display your zoom info. I'll follow up directly with instructions. ~Rashida

Getting on board but am pleased with user-friendliness and ease of use.

Feb 12, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: After years of a paper calendar for scheduling my in-home personal training clients, it was time to find an online appointment scheduling option. Online scheduling should be easy, but it does not come naturally to me. So, the good reviews about ease of use, customer service, and the reasonable monthly subscription are why I tried TimeTap. I am encouraged by how well it is working thus far. Over the past six weeks I've spoken with Lucy, Addy, and Shawn. They are accessible and truly helpful and listen to my questions with respect. My clients and I are still in the learning curve, but those who have explored it are very happy with TimeTap and that I made the leap into online scheduling.

Vendor Response

by TimeTap on February 29, 2016

Hey Gwynn,

Thanks so much for this review! It's been a pleasure working with you to get you onboarded. Please keep us in the loop as you find ways to make TimeTap easier on your clients and we will work with you to get your account working flawlessly.

Best,
Lucy

I LIKE TIMETAP. IT ASSISTS MY BASIC NEEDS TO SCHEDULE APPOINTMENTS.

May 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: HAS THE ABILITY TO BLOCK OFF SPECIFIC TIME FRAME. HAS THE ABILITY TO RESCHEDULE. WHEN SCHEDULING APPOINTMENT, IN THE CONFIRMATION PAGE, THE DIALOG BOX IS VERY HELPFUL TO SYNC TO OUR OTHER CALENDER WHERE WE CAN WRITE NOTES TO TELL US A LITTLE BIT MORE ABOUT A CLIENT.

Cons: IT TAKES A WHILE TO LOAD, AND IT IS HARD TO GO BACK AND FORTH FROM PAGES BECAUSE IT'S VERY SLOW. I HAVE TO TELL A CLIENT THAT MY SOFTWARE IS RUNNING A BIT SLOW, BEFORE I CAN FINALIZE AN APPOINTMENT.

Overall: BEING ABLE TO LET CLIENTS SCHEDULE THEIR OWN APPOINTMENTS ONLINE.

Simplify your appointment calendar!

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Set up in easy - clients have the ability to sign up in available time slots and to adjust when needed. I am then notified by email that the appointment has been changed. This tool alone saves time co-ordinating with clients, they set the times.

Cons: As with any new software there is a learning curve and I am sure there are still tips and tricks that I could use to help me.

Overall: Easy to use.

Vendor Response

by TimeTap on October 08, 2018

Hi Janet, thanks for the review! If you have any questions about the other feature options, please send us a chat or book a support call at help.timetap.com.

Good App

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy. Simple. Organized. Updates fast. Multiple users is great.

Cons: Email and/or text when appointments change/scheduled.

Overall: Really good, but I really have nothing to compare it to.

Great system for offices

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.

Cons: I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.

Time Tap

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it is to reschedule appointments.

Cons: 45 minute slots show up visually as taking up a full hour. That can make it difficult to see where free 15 minute slots are in your schedule, because there is no blank space left between appointments for 15 minutes.

Vendor Response

by TimeTap on October 08, 2018

Hi Grace! You can actually turn off the option to show the 15 minute buffer on the Appointments view by visiting the Appointments Settings. Please contact us at support@timetap.com or send us a chat the next time you're in the system. A member of the support team would be glad to help you get this set up.

Very user friendly

Jan 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was looking for a scheduling program for my private training gym. I was using one but it was so complicated and required so many add ons that I decided I'd look for something better. Well I found it. Time tap has everything that I need ,is so easy to use and set up, and if you are a stickler for detail, you can even customize the color layout to better fit your website. I had a few minor glitches synching with my google calendar and the problem was solved right away with a few phone calls. Shawn talked me through everything and verified later on if everything was working fine. AMAZING service! Get this program if you need to keep things in check.

Vendor Response

by TimeTap on February 02, 2016

Hey Kevin,

Thanks so much for leaving this feedback! I'm glad that it's been such a smooth process getting things set up. Shawn is awesome and great at getting things resolved on people's schedulers to really have it customized for the business.

Thanks again,
Lucy

Timetap

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: I like that I can see my client list from home so I know what time to be at work. I like that I can use my finger print to sign in. And that I can add time off from the app.

Cons: It has glitches, it only lets me see one days schedule then if I try to click on tomorrow's schedule, it has an error message. Sometimes the app works like it should and other times it doesn't.

Vendor Response

by TimeTap on October 08, 2018

Hi Kaia,
We would like to hear more about your experience with the app. Please email us at support@timetap.com. Thanks for sharing your feedback.

Review for Time Tap

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality

Cons: I suppose certain items could flow eaiser

Overall: I think this program is great. They have a support button on the bottom right which actually gives almost real time help. They are also open to suggestions as to how to make it even better. I have a Law Office and use this program all the time. I have worked many times with Lucy at Timetap and she is definitely an expert at what she does. I would highly recommend this program.

Vendor Response

by TimeTap on November 15, 2016

Thanks so much, Brian, for taking the time to leave this review! Very appreciated. Keep the feedback coming so we can keep fine tuning TimeTap to your needs.

Best,
Lucy

First time in 15 years I've not gotten a headache from scheduling

Jun 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Seriously. My least favorite thing about coaching has always been having to manage my calendar for calls and meetings and follow ups. I have tried out other scheduling software but they have never been flexible enough to handle my schedule which changes every week.

TimeTap's been really easy to learn and I've been able to get all of my questions answered by their support team. One of their team members even sat with me on the phone to go through getting my account fully set up. Ever since then, it's just been smooth sailing. I really can't get over how it meets all of the needs I have and let's me store custom information on all of my clients.

Vendor Response

by TimeTap on June 23, 2015

Hey Danielle,

Appreciate you taking the time to leave a review for us :-) , and I'm so happy to hear that your experience with TimeTap has been so good. Glad we could end that 15 year headache!

Let us know if there's anything we can help with,
Lucy