--- title: "TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TimeTap the right Mental Health solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139709/TimeTap/reviews/" page_type: "reviews" language: "en" --- TimeTap 4.5 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of TimeTap Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Christine B Pilates transformation expertHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “We work with multiple service providers and have been able to test out multiple functions during the free trial.“ April 12, 2026 JM Jesse M Operations ManagerGlass, Ceramics & Concrete, Self-employedUsed the software for: I used a free trial. “Navigating through different client records or adjusting schedules on the go isn't as intuitive as I'd like, and it sometimes takes a few extra taps to get where I need to be.“ April 11, 2026 Edgar R EngineerAccounting, Self-employedUsed the software for: 1-2 years. “TimeTap is a solid, reliable tool for booking. Once you get past the initial setup, it saves a lot of time and keeps everything organized for a fair price.“ January 7, 2026 MA Michael A ClericalWarehousing, 51 - 200 employeesUsed the software for: 6-12 months. “Although it is user friendly, it did take me a while to catch on and I rely on my phone a lot to do my scheduling, the mobile version is not as refined as the pc version in my opinion.“ January 28, 2026 JD Joachim D managerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “This software is what I have been looking for, the price is great, support is good, and they listen to suggestions for new updates.“ April 9, 2026 Edgar R EngineerAccounting, Self-employedUsed the software for: 1-2 years. “The interface feels a bit dated and can be confusing at first.“ January 7, 2026 LD Luciana D FounderE-Learning, Self-employedUsed the software for: 1-2 years. “I also liked the automatic email reminders and it's pretty user friendly on the side of the person scheduling with you.“ December 1, 2024 JW Jonas W HRInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “outdated interface desing and limited reporting features“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer N. Executive Director Mental Health Care Used the software for: Less than 6 months ### "A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team." April 19, 2018 5.0 Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap. Pros As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify. Cons The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions. Review Source Response from Lumaverse Technologies April 20, 2018 Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world! AB Angela B. CEO Retail Used the software for: 2+ years ### "Best Business and Scheduling app" October 28, 2024 5.0 Timetap has been a huge lifesaver to our business. There are som many capabilities that can be tailored to you specific needs. The customer service is excellent and very responsive. We went through so many other scheduling apps and nothing compares to Timetap. The creators are geniuses! Pros It is the most versatile scheduling app with so many capabilities. Also, the customer service is excellent. I have referred so many businesses to Timetap. We absolutely love it!! Cons There are no cons. This is a wonderful app. Review Source MD Mike D. sales and bike fitting Retail Used the software for: Less than 6 months ### "Bike fitting appointment challenges" October 9, 2018 3.0 I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option. Pros sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!) Cons Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy JH Jamie H. CEO Architecture & Planning Used the software for: 2+ years ### "3 years with timetap. Looking forward to many more" March 3, 2023 5.0 It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process. Pros Online scheduling,client email conformation and status change triggers Cons Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice Reason for choosing TimeTap It had the most features we required Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) They switched from classic to lightening and our custom software stopped working Review Source GH Gloria H. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Senior Free Fitness " January 15, 2023 5.0 Overall, very satisfied with the customer service support, and that the system does what it promotes and his marketing Pros The time spent to develop the program to meet our objectives was well worth it. The client, database and ability to schedule recurring appointment has been greatly beneficial. Cons The time it takes to understand all the moving parts of the system was challenging. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Airbox](https://www.capterra.com/p/203221/Airbox/) Reason for choosing TimeTap Customer support was personable and responsive Review Source SJ Susan J. Owner & Artist Graphic Design Used the software for: I used a free trial ### "Zip Code Filter Set TimeTap Apart from Other Apps" August 1, 2023 5.0 Introductory and onboarding appointments were readily available and the representatives provided excellent guidance and direction. Configuring the settings and features needed was much easier afterward. Pros TimeTap is full of features and opportunities to customize settings for locations, staff, services, booking flow, communications and more. Cons A booking/scheduling mobile app would be great. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing TimeTap I am a website designer that works for Square Online sellers that need the scheduling features offered by TimeTap, specifically zip code filter, services with multiple time options, and conditional form fields. Review Source RM Rhonda M. Financial Advisor Financial Services Used the software for: 6-12 months ### "Review" June 22, 2021 5.0 great Pros allowing the client to schedule themselves Cons You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con Alternatives considered [OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) Reason for choosing TimeTap Financial Broker/Dealer Voya Financial has TimeTap approved Review Source Kathy C. Finding Brave Career & Personal Coach, Writer & Speaker helping women and men live and work bravely Used the software for: 2+ years ### "Just what I needed, and more than I hoped" January 30, 2018 5.0 Pros I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program. Cons I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support. Review Source Response from Lumaverse Technologies February 1, 2018 Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction. Joel Q. Career Coach, Resume Writer, Interview Coach, Cover Letter Writer Used the software for: 1-2 years ### "Time Tap has streamlined scheduling client calls. I set my availability, they choose what works" May 31, 2018 5.0 I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me. Pros Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive. Cons It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software. Review Source Response from Lumaverse Technologies July 19, 2018 Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you. Tony P. President/CEO Staffing and Recruiting Used the software for: 6-12 months ### "Overall GREAT, ease of use . . . not so much. " September 28, 2018 4.0 I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received. Pros TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy! Cons If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer. Review Source Response from Lumaverse Technologies October 3, 2018 Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account. DR Debra R. President Insurance Used the software for: 1-2 years ### "TimeTap Review" June 12, 2025 5.0 Excellent support on setup of TimeTap to alleviate my concerns of wiping out my other TimeTap account Pros Ability to walk through the questions I had for setup and know what I was asking about. Really helped to tailor to my business. Cons All good for now - no complaints. Review Source DP Darlene P. Financial Consultant Financial Services Used the software for: 2+ years ### "Location updates " January 23, 2025 5.0 Pros \[sensitive content hidden\] is great at helping to navigate thru site for greater efficiency. Cons not being able to find solution on my own. Review Source CZ Craig Z. President Professional Training & Coaching Used the software for: 6-12 months ### "Absolutely Incredible - Above and Beyond all the rest" December 22, 2016 5.0 I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business. PROS: WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts. CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them. AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is. THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon. EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80. CONS: Little hiccups here and there, but to be expected with such huge program. TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way. Review Source Response from Lumaverse Technologies December 22, 2016 Hey Craig, Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help! Thanks again for taking the time to submit this. Lucy JD John D. Financial Advisor Financial Services Used the software for: 2+ years ### "TimeTap" February 11, 2023 5.0 Pros The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support. Cons The software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive. Review Source WW Weisenberg W. Tutor Mentor Education Management Used the software for: 2+ years ### "Great for scheduling appointments!" March 18, 2019 5.0 We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success. Pros For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center. Cons The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level. Review Source Response from Lumaverse Technologies March 25, 2019 Hi Wendy, We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value! Please let us know if there's anything we can do to help, Lucy BW Bev W. CBT Co-ordinator Mental Health Care Used the software for: 2+ years ### "Direct Communication with Support" February 9, 2024 5.0 Support Team are Awesome! They help every time I submit a ticket. Pros Timely responses from \[sensitive content hidden\] to each query. Cons The only con might be that my changes don't show immediately.....but refresh always helps. Review Source JP Joy P. Acupuncturist Alternative Medicine Used the software for: 2+ years ### "I LOVE TimeTap" March 15, 2019 5.0 I recommend this to everyone who asks me what type of scheduling software I use... literally.... everyone! My experience has been above and beyond what I could have asked for or envisioned for myself! Pros I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients. Cons I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap. Review Source Response from Lumaverse Technologies March 27, 2019 Hi Joy, Thanks so much for your kind review! It makes us so happy to hear that you have had such a positive experience and that the transition from checkAppointments to TimeTap has gone over smoothly for you :-) Please let our support team know if there's ever anything we can help you with, Lucy VR Verified Reviewer Independent Business Owner Cosmetics Used the software for: 6-12 months ### "Scheduling made EZ! " October 8, 2018 5.0 Pros I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments. Cons When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, So glad to hear that TimeTap has made scheduling for your business "EZ"! We have made some updates to our iOS mobile app recently so please be sure to check that you are on the latest version of that. We have our Android update out in Beta right now so if you are an Android user please reach out to us at support@timetap.com to reqest an invite to the Beta platform. Thanks, Lucy HJ Hannah J. Director of Wellness Medical Practice Used the software for: 1-2 years ### "TimeTap for booking & reports" November 28, 2022 5.0 Pros Very intuitive and great customer service. There is not any feature of the platform I was not able to customize except a place where the time zones displayed. When I asked about it, they added it to be updated in the next release! Cons The communication / email tool was more difficult to manage than I would have liked. Everything else in the tool is so intuitive and easy to navigate I felt like the email tool took too much time to customize and enable/disable. Review Source VR Verified Reviewer Student Care Coordinator Higher Education Used the software for: 6-12 months ### "Timetap has really helped our office!" May 29, 2018 5.0 Pros I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings. Cons I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap. Review Source Response from Lumaverse Technologies June 1, 2018 Thanks for taking the time to leave us a review. To color code the calendar based on synced appointments versus TimeTap appointments, refer to the left hand filter from the Appointments page. You can select a color based on Status (free or busy synced appointments, open, cancelled, etc.). Please contact support@timetap.com if you need assistance setting this up. TW Taylor W. Therapist Associate Mental Health Care Used the software for: Less than 6 months ### "Easy to Navigate!" October 1, 2021 5.0 The staff is kind and helpful! Pros TimeTap is very easy to use and provides organizational ways to calendar! Cons The only thing I would say is that I would love it if I could download a desktop app to my Macbook, but other than that it really is super helpful! Review Source VR Verified Reviewer Founder & Owner Used the software for: 6-12 months ### "Very good. Simple to connect and set up. Have had no issues. " May 29, 2018 4.0 Streamlining the appointment scheduling process. The ease and convenience to accept appointment requests and/or change if needed. The appointment confirmation and reminders are most helpful too. Pros Simple and easy to use for clients and our staff. Great flexibility for changing schedules. Calendar sync process is smooth. Cons A more noticeable place to have clients upload documents when making appointments. The ability for clients to upload documents without having to book an appointment. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, I'm so glad to hear about your positive experience using TimeTap! I am adding your suggestion for an easier way for clients to upload documents to our list of features for our client scheduler update this year. I agree that there should be a central place for clients to edit documents on their profile without needing to go through the booking process. We'll definitely work that in! Thanks again, Lucy JS Jon S. Owner Used the software for: 2+ years ### "I love this company! I have used them for the past 5 years and have had an amazing experience! " May 24, 2018 5.0 Pros I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great! Cons Nothing that I can think of! Review Source Response from Lumaverse Technologies June 1, 2018 Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida SA Sean A. CEO Education Management Used the software for: Less than 6 months ### "Time Tap is the best scheduling platform" November 14, 2019 5.0 Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion. Pros My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best. Cons It could have some more functionality around repeating appointments. Reason for choosing TimeTap It's way better on every level. Much for flexible and able to smoothly handle multiple locations for my tutoring business. Review Source Response from Lumaverse Technologies November 20, 2019 Hi Sean, Thanks so much for taking the time to leave us this review! We're so glad that TimeTap has been able to help our your tutoring business as much as it has and we're flattered to hear that we were able to meet your expectations better than the other softwares you tried! Please reach out to our support team if there is ever anything we can help with! Lucy mA muna A. Clinical Research Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "user friendly app" December 24, 2018 5.0 Pros the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well. Cons to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Muna, Thanks so much for leaving us this positive feedback! We're glad that your experience on TimeTap has been positive on the whole so far and we hope to keep it that way! Reach out to our support team at support@timetap.com if there is ever anything we can do to help! Happy holidays and best to you in the New Year! Thanks, Lucy ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.