--- title: "TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TimeTap the right Mental Health solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139709/TimeTap/reviews/" page_type: "reviews" language: "en" --- TimeTap 4.5 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 24th, 2026 # Reviews of TimeTap Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Christine B Pilates transformation expertHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “We work with multiple service providers and have been able to test out multiple functions during the free trial.“ April 12, 2026 JM Jesse M Operations ManagerGlass, Ceramics & Concrete, Self-employedUsed the software for: I used a free trial. “Navigating through different client records or adjusting schedules on the go isn't as intuitive as I'd like, and it sometimes takes a few extra taps to get where I need to be.“ April 11, 2026 Edgar R EngineerAccounting, Self-employedUsed the software for: 1-2 years. “TimeTap is a solid, reliable tool for booking. Once you get past the initial setup, it saves a lot of time and keeps everything organized for a fair price.“ January 7, 2026 MA Michael A ClericalWarehousing, 51 - 200 employeesUsed the software for: 6-12 months. “Although it is user friendly, it did take me a while to catch on and I rely on my phone a lot to do my scheduling, the mobile version is not as refined as the pc version in my opinion.“ January 28, 2026 JD Joachim D managerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “This software is what I have been looking for, the price is great, support is good, and they listen to suggestions for new updates.“ April 9, 2026 Edgar R EngineerAccounting, Self-employedUsed the software for: 1-2 years. “The interface feels a bit dated and can be confusing at first.“ January 7, 2026 luz mary R teacherMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “I really liked its ability to fully automate my appointment scheduling process with this now forget about endless emails and phone calls to make appointments as now my clients can book directly through the platform.“ August 29, 2023 JW Jonas W HRInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “outdated interface desing and limited reporting features“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer N. Executive Director Mental Health Care Used the software for: Less than 6 months ### "A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team." April 19, 2018 5.0 Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap. Pros As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify. Cons The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions. Review Source Response from Lumaverse Technologies April 20, 2018 Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world! JH Jamie H. CEO Architecture & Planning Used the software for: 2+ years ### "3 years with timetap. Looking forward to many more" March 3, 2023 5.0 It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process. Pros Online scheduling,client email conformation and status change triggers Cons Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice Reason for choosing TimeTap It had the most features we required Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) They switched from classic to lightening and our custom software stopped working Review Source MD Mike D. sales and bike fitting Retail Used the software for: Less than 6 months ### "Bike fitting appointment challenges" October 9, 2018 3.0 I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option. Pros sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!) Cons Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Mike, So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call. Thanks, Lucy GH Gloria H. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Senior Free Fitness " January 15, 2023 5.0 Overall, very satisfied with the customer service support, and that the system does what it promotes and his marketing Pros The time spent to develop the program to meet our objectives was well worth it. The client, database and ability to schedule recurring appointment has been greatly beneficial. Cons The time it takes to understand all the moving parts of the system was challenging. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Airbox](https://www.capterra.com/p/203221/Airbox/) Reason for choosing TimeTap Customer support was personable and responsive Review Source SJ Susan J. Owner & Artist Graphic Design Used the software for: I used a free trial ### "Zip Code Filter Set TimeTap Apart from Other Apps" August 1, 2023 5.0 Introductory and onboarding appointments were readily available and the representatives provided excellent guidance and direction. Configuring the settings and features needed was much easier afterward. Pros TimeTap is full of features and opportunities to customize settings for locations, staff, services, booking flow, communications and more. Cons A booking/scheduling mobile app would be great. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing TimeTap I am a website designer that works for Square Online sellers that need the scheduling features offered by TimeTap, specifically zip code filter, services with multiple time options, and conditional form fields. Review Source RM Rhonda M. Financial Advisor Financial Services Used the software for: 6-12 months ### "Review" June 22, 2021 5.0 great Pros allowing the client to schedule themselves Cons You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con Alternatives considered [OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) Reason for choosing TimeTap Financial Broker/Dealer Voya Financial has TimeTap approved Review Source Kathy C. Finding Brave Career & Personal Coach, Writer & Speaker helping women and men live and work bravely Used the software for: 2+ years ### "Just what I needed, and more than I hoped" January 30, 2018 5.0 Pros I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program. Cons I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support. Review Source Response from Lumaverse Technologies February 1, 2018 Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction. Joel Q. Career Coach, Resume Writer, Interview Coach, Cover Letter Writer Used the software for: 1-2 years ### "Time Tap has streamlined scheduling client calls. I set my availability, they choose what works" May 31, 2018 5.0 I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions. This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me. Pros Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive. Cons It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software. Review Source Response from Lumaverse Technologies July 19, 2018 Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you. Tony P. President/CEO Staffing and Recruiting Used the software for: 6-12 months ### "Overall GREAT, ease of use . . . not so much. " September 28, 2018 4.0 I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received. Pros TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy! Cons If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer. Review Source Response from Lumaverse Technologies October 3, 2018 Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account. Melina S. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Impressed with TimeTap's Customization and Online Platform" March 1, 2023 5.0 Pros We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services. Cons If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive. Review Source DR Debra R. President Insurance Used the software for: 1-2 years ### "TimeTap Review" June 12, 2025 5.0 Excellent support on setup of TimeTap to alleviate my concerns of wiping out my other TimeTap account Pros Ability to walk through the questions I had for setup and know what I was asking about. Really helped to tailor to my business. Cons All good for now - no complaints. Review Source DP Darlene P. Financial Consultant Financial Services Used the software for: 2+ years ### "Location updates " January 23, 2025 5.0 Pros \[sensitive content hidden\] is great at helping to navigate thru site for greater efficiency. Cons not being able to find solution on my own. Review Source VR Verified Reviewer Volunteer Computer Software Used the software for: 1-2 years ### "TimeTap : A Very useful Time management and scheduling software" June 26, 2023 4.0 It's easy to use and offers a good number of features. Pros At first I was very reluctant choosing a software which isn't well known to use. But with time I got satisfaction using TimeTap and I would highly recommend this software to people Cons In my opinion, below are few things that can be improved on in the software:Customization of email reminders and notifications and the User interface and design. Review Source JK Jackie K. Marketing Manager Government Administration Used the software for: 2+ years ### "Amazing support & customer service! Makes using and building out our appointment scheduler easy. " July 24, 2017 5.0 The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues. Pros The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support! Cons Not all features are intuitive; there is a learning curve to understand and administer the service/software. Review Source Response from Lumaverse Technologies July 24, 2017 Hey Jackie, Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys! Lucy BS Bea S. SHINE Liaison Health, Wellness and Fitness Used the software for: 1-2 years ### "Support Help today." May 29, 2024 4.0 Pros Ease to use, but unsure of change made by myself I found the help and \[sensitive content hidden\] was great and helped to feel more at ease with my changes. I more confident in my ability to use system, knowing there is online support available to me. Cons Changes take too long to complete. Too many screens to manage one change, appts, reports, support, staffing, locations, etc. Review Source VR Verified Reviewer Physician Medical Practice Used the software for: Less than 6 months ### "TimeTap for Small Medical Practice" October 8, 2018 5.0 Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider). Pros I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more. The version for my iPhone is very handy and quick to access also. Cons We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up. The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, Thanks for taking the time to leave us a review. Please reach out to us at support@timetap.com to ask about our bulk emailing to client options. This is a feature we have available but only turn on when accounts request it to prevent abuse and spam complaints. Thanks, Lucy VR Verified Reviewer Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "TimeTap has worked pretty well for my small chiropractic clinic" January 9, 2019 4.0 It has worked mostly well, but a few glitches. Pros I like that once a patient schedules, they get reminders sent to them automatically. Cons Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use. Review Source Response from Lumaverse Technologies January 15, 2019 Hi there, Thanks so much for taking the time to leave us this review. We are working on a huge update to the scheduler which we hope to have out in Q1 of this year. Hopefully that can help make your experience a 10 out of 10! Thanks so much for using TimeTap, Lucy NK Nicole K. Administrative Assistant Financial Services Used the software for: 6-12 months ### "TimeTap Helps" October 9, 2023 5.0 Pros Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order. Cons Some areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing Review Source VR Verified Reviewer Adjunct Faculty Higher Education Used the software for: Less than 6 months ### "Everything you need in one place" October 9, 2018 4.0 We are just working to maximize Time Tap for our needs. I do think we will get there. Marking each student as "completed" is time-consuming, so we are looking for ways to make it easier, or automatic. I think it gets better every month, overall. Sometimes the page seems a little scattered. I think the "look" of a page could be more user-friendly, with more color, more eye-catching fields to find and fill out, etc. Pros I like the calendar view, and the ability to filter lists to see just about any scenario I need to see. Cons I think the way parents fill it out might not be the most intuitive, because we often get their child's name where it should be parent, or not all fields filled out. I wish the calendar field would show status of child's lesson- completed, no show, etc. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, Thanks for taking the time to leave us a review. We do have ways to automate marking an appointment as completed so please reach out to us at support@timetap.com and we can discuss more on that end. I'd love to hear more about your ideas for the look of the page too. We look forward to hearing more from you, Lucy RB Revée B. CEO & Naturopathic Doctor Hospital & Health Care Used the software for: 6-12 months ### "Untitled" October 11, 2018 4.0 Overall, I like TimeTap and have had a good experience overall. I hope they continue to grow and add new functions to further streamline business operations for their clients. Pros The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients. Cons I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Revée, Thanks for taking the time to leave us this review. I'm glad that you've been able to take advantage of TimeTap's versatile customization options when it comes to locations and schedules. I'm sorry to hear that PayPal has been erroring out for you sometimes -- please write to us at support@timetap.com with details on what errors you've been seeing and we'd be happy to report that to our development team. Also, we have a ticket on implementing the pay deposit amount on invoice and I've added your information to that ticket so that when that gets developed we can notify you. Again, thanks for the review! Lucy TW Taylor W. Therapist Associate Mental Health Care Used the software for: Less than 6 months ### "Easy to Navigate!" October 1, 2021 5.0 The staff is kind and helpful! Pros TimeTap is very easy to use and provides organizational ways to calendar! Cons The only thing I would say is that I would love it if I could download a desktop app to my Macbook, but other than that it really is super helpful! Review Source VR Verified Reviewer Founder & Owner Used the software for: 6-12 months ### "Very good. Simple to connect and set up. Have had no issues. " May 29, 2018 4.0 Streamlining the appointment scheduling process. The ease and convenience to accept appointment requests and/or change if needed. The appointment confirmation and reminders are most helpful too. Pros Simple and easy to use for clients and our staff. Great flexibility for changing schedules. Calendar sync process is smooth. Cons A more noticeable place to have clients upload documents when making appointments. The ability for clients to upload documents without having to book an appointment. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, I'm so glad to hear about your positive experience using TimeTap! I am adding your suggestion for an easier way for clients to upload documents to our list of features for our client scheduler update this year. I agree that there should be a central place for clients to edit documents on their profile without needing to go through the booking process. We'll definitely work that in! Thanks again, Lucy JS Jon S. Owner Used the software for: 2+ years ### "I love this company! I have used them for the past 5 years and have had an amazing experience! " May 24, 2018 5.0 Pros I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues. On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great! Cons Nothing that I can think of! Review Source Response from Lumaverse Technologies June 1, 2018 Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida SA Sean A. CEO Education Management Used the software for: Less than 6 months ### "Time Tap is the best scheduling platform" November 14, 2019 5.0 Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion. Pros My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best. Cons It could have some more functionality around repeating appointments. Reason for choosing TimeTap It's way better on every level. Much for flexible and able to smoothly handle multiple locations for my tutoring business. Review Source Response from Lumaverse Technologies November 20, 2019 Hi Sean, Thanks so much for taking the time to leave us this review! We're so glad that TimeTap has been able to help our your tutoring business as much as it has and we're flattered to hear that we were able to meet your expectations better than the other softwares you tried! Please reach out to our support team if there is ever anything we can help with! Lucy Cate S. Physician and Nutrition Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Pretty Great" January 21, 2019 5.0 Finally able to make appointments and achieve calendar synch! Able to customize schedule from week to week and offer different services. Love this! Pros Customizability and the synching with other calendars that actually works. Also the support. Cons It's pretty great but just as a newbie to all this it's sometimes hard to remember how to do things. Not sure what anyone at timetap could do about that though Review Source Response from Lumaverse Technologies January 29, 2019 Hi Cate, Thanks so much for taking the time to leave us this stellar review! I'm so glad that you were able to make it through the learning curve and get your schedule up and running. If there's ever anything we can do to help, please be sure to reach out to our support team! Best, Lucy ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.