# Page 3 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of TimeTap ## Showing most helpful reviews Showing 51-75 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sonia M. HR Analyst Government Administration Used the software for: 2+ years ### "Excellent system for time management." March 18, 2019 5.0 From the moment we signed up this product and its service team have been great to work with. Pros This system is so user friendly. Our employees are able to schedule there own appointments with very little difficulty. I love that it sends the confirmation emails and it reminds them either via email or text of their reminder so we have less no shows in our calendar. It has allowed us to manage our time more accurately and run reports for statistical purposes. Cons Everything is right for our business, we would highly recommend this to others. Review Source Response from Lumaverse Technologies March 29, 2019 Hi Sonia, Wow! Thanks so much for taking the time to leave us this kind and thoughtful review. It means a lot to hear that we're benefiting your business and making meaningful contributions to your team's time management :-) If there's ever anything we can do to help, please feel free to reach out to our support team, Lucy Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "Optimized time and smooth appointments." July 21, 2023 4.0 I like the ease of use and efficiency that this platform offers are really impressive. Pros I love the custom forms feature that I can create since I don't have to worry about paperwork and messy administration of intake forms. My clients can easily fill out the forms online prior to their appointment, and all the information is automatically stored in their patient profile. Cons the platform offers me a wide range of features and customizations, sometimes the number of options available can be overwhelming. Sometimes I find myself browsing through various tabs and settings to find exactly what I need, which can get a bit confusing. Review Source VR Verified Reviewer Independent Business Owner Cosmetics Used the software for: 6-12 months ### "Scheduling made EZ! " October 8, 2018 5.0 Pros I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments. Cons When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, So glad to hear that TimeTap has made scheduling for your business "EZ"! We have made some updates to our iOS mobile app recently so please be sure to check that you are on the latest version of that. We have our Android update out in Beta right now so if you are an Android user please reach out to us at support@timetap.com to reqest an invite to the Beta platform. Thanks, Lucy luz mary R. teacher Marketing and Advertising Used the software for: I used a free trial ### "The perfect solution to manage my appointments in one place" August 29, 2023 5.0 Since I started using this tool to manage my appointments, I have noticed an incredible improvement in the efficiency and organization of my business. Pros I really liked its ability to fully automate my appointment scheduling process with this now forget about endless emails and phone calls to make appointments as now my clients can book directly through the platform. Cons The interface can sometimes seem a bit confusing and overwhelming but only at first and setup can take some time and requires a bit of patience to familiarize yourself with all the available features and options. Review Source VR Verified Reviewer Senior Human Resources Analyst Government Administration Used the software for: 6-12 months ### "We love TimeTap! " October 5, 2018 5.0 Pros You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well. Cons The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great. Review Source Response from Lumaverse Technologies October 8, 2018 For more information about the security options, send us a question at support@timetap.com. We'd be glad to hear more about your needs. HT Hayri T. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Poor support even in Business Plan" October 18, 2020 2.0 Pros \- Easy to customize - Easy to manage - Price acceptable for huge teams Cons \- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Review Source HJ Hannah J. Director of Wellness Medical Practice Used the software for: 1-2 years ### "TimeTap for booking & reports" November 28, 2022 5.0 Pros Very intuitive and great customer service. There is not any feature of the platform I was not able to customize except a place where the time zones displayed. When I asked about it, they added it to be updated in the next release! Cons The communication / email tool was more difficult to manage than I would have liked. Everything else in the tool is so intuitive and easy to navigate I felt like the email tool took too much time to customize and enable/disable. Review Source VK Vinit K. Backend developer Computer Software Used the software for: 6-12 months ### "A complete calendar and time monitoring programme is TimeTap." February 27, 2023 5.0 Overall, TimeTap is a great scheduling and time recording system that provides a number of features to aid companies in effectively managing their meetings and staff. Pros That facilitates managing meetings, staff, and schedules for companies. TimeTap is a great option for companies of all kinds because it has a variety of features intended to simplify the booking process. Cons Businesses have access to comprehensive reports on meeting scheduling, staff efficiency, and other topics, giving them useful information about how their operations are doing and areas where they can improve. Review Source Hayley H. Executive Coach Professional Training & Coaching Used the software for: 6-12 months ### "Great service" October 9, 2018 4.0 Scheduling is infinitely more effective and efficient saving me many back-and-forth emails. Pros Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us. Cons Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Hayley, Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help! Lucy VR Verified Reviewer Student Care Coordinator Higher Education Used the software for: 6-12 months ### "Timetap has really helped our office!" May 29, 2018 5.0 Pros I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings. Cons I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap. Review Source Response from Lumaverse Technologies June 1, 2018 Thanks for taking the time to leave us a review. To color code the calendar based on synced appointments versus TimeTap appointments, refer to the left hand filter from the Appointments page. You can select a color based on Status (free or busy synced appointments, open, cancelled, etc.). Please contact support@timetap.com if you need assistance setting this up. AT Ashley T. Owner/Artist Consumer Services Used the software for: Less than 6 months ### "The idea is there" May 24, 2019 3.0 I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it. Pros The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent) Square compatible Cons Inconsistent. Unfortunately I have more cons than pros. Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use. My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors. The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job. Review Source Response from Lumaverse Technologies July 23, 2019 Hi Ashley, I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at support@timetap.com or book with us at https://www.timetap.com/online-support-call.html Thanks, Lucy Michael T. Head of Marketing Legal Services Used the software for: 6-12 months ### "Excellent product with fantastic support" June 11, 2018 5.0 Pros We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively Cons I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup Review Source Response from Lumaverse Technologies July 18, 2018 Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan VR Verified Reviewer Professional Certified Executive Coach - Peer to Peer Advisory Board Facilitator Management Consulting Used the software for: 6-12 months ### "Simplify your appointment calendar!" October 4, 2018 4.0 I like the product and find it helpful when working with a number of clients at the same time as they can schedule their own appointments - I receive an email that let's me know they have booked or changed their appointment. That is convenient! Pros Easy to set up new clients and to keep track of their appointments, also adjusting appointment times is simple. Cons Takes a little bit of time to learn the functions! I am sure there are many more that I haven't needed to use yet. Review Source Response from Lumaverse Technologies October 8, 2018 Thanks for sharing your experience with TimeTap. TRM Toni Rose M. Attache Government Relations Used the software for: 2+ years ### "Timetap review" September 30, 2021 5.0 makes our job easier. Pros personnel and technical staff are very accommodating Cons Setting of the generated forms. I find it difficult to do. Review Source MM Marta M. Assistant Public Health Director Hospital & Health Care Used the software for: 1-2 years ### "Scheduling COVID-19 Vaccines" April 22, 2022 5.0 Pros We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization. Cons We had a hard time getting the forms to format they way we needed them to for printing. Review Source FL Frankee L. Owner/President Events Services Used the software for: Less than 6 months ### "Clients like it and I love it" March 30, 2019 4.0 When a potential client books a wedding online through TimeTap, I receive all the vital pieces of contact information and can follow through with the couple right away. Pros Keeping track of each wedding as it progresses from beginning to end. Cons When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it. Review Source Response from Lumaverse Technologies April 3, 2019 Thanks, Frankee, for taking the time to leave us this review! Really appreciate it! We do record whether or not a payment has been submitted through PayPal on the invoice that is assigned to the client within TimeTap so you can always go look at the TimeTap invoice instead of logging into PayPal to see if the payment was submitted. If you're not sure how to do this, reach out to our support team at support@timetap.com and we'd be happy to show you how. We also have a method of making it so that you don't get the confirmation email that someone has booked an appointment until after they've submitted payment through PayPal so that way you can be sure if you're receiving confirmation of an appointment, that appointment has been paid for. Hopefully we can get this figured out for you so you don't continue to have to operate between the two systems! Let us know how we can help and thanks again for leaving us this review! Lucy Jim E. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Flexible and functional!" September 28, 2018 5.0 We needed a tool that could accomodate both people and resource reservations. After trying many, TimeTap was the clear winner and a side benefit is customers love how easy it is to use! Pros Ease of setup + ease of use for customers Cons It is not always clear which features are limited to higher end packages Review Source Response from Lumaverse Technologies October 8, 2018 Take a look in your back office account settings for plan feature descriptions, or on our plans page: https://www.timetap.com/pricing.html Thanks for taking the time to leave us a review DG Daniel G. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Software Support" April 13, 2022 5.0 Once, \[ Sensitive Content \] got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. \[ Sensitive Content \] your an asset to the company! Pros I worked with \[ Sensitive Content \] in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem. Cons TimeTap had some limitations that didn't allow me to schedule as I desired. Review Source Jasmine Z. Marketing Manager Used the software for: 6-12 months ### "Easy to Manage Gym Clients " May 24, 2018 5.0 Easy To Use Organization is Easy Pros It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized. Cons The thing that I least like about this software is that I cannot find something about this software that I dont like. Review Source Response from Lumaverse Technologies May 31, 2018 Thanks Jasmine! It's exciting for us to hear you're so satisfied with the software! Lisa M. Freelance Consultant Used the software for: 6-12 months ### "Customer service personnel are rick stars." May 25, 2018 3.0 Pros Ability to customize services and classes is a tremendous asset to this software. The best part is the support. Cons Too many clicks and difficult to navigate on a mobile device is at the top of my cons. Check out should be quicker. Tracking packages is also too complicated and too many clicks. Review Source Response from Lumaverse Technologies June 1, 2018 Hi Lisa, customizable features is what we're excited to offer! Thanks for your support of the system. Cheyla M. Human Resources Recruitment Manager Medical Practice Used the software for: 6-12 months ### "Pleasant" May 24, 2018 4.0 Time saver Pros The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc. Cons It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well. Review Source Response from Lumaverse Technologies May 31, 2018 Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you. TM Tara M. Used the software for: ### "Totally Brilliant - The Best Scheduler Out There" September 12, 2015 4.0 I have tried a number of schedulers and TimeTap is by far the best. Theoretically all schedulers do pretty much the same thing ' allow clients to book appointments on line and allow you to manage your appointments. However, TimeTap seems to achieve this so much more efficiently than some of the other schedulers I have used. The interface is simple, nice looking and very easy to navigate. All my patients have commented favourably on how much easier it is to book and manage their own appointments with Timetap when compared to the previous scheduler I was using. The automated emails are concise and polite with clear instructions on how clients can reschedule or cancel which means that I am no longer bombarded with phone calls from frustrated clients who are finding it difficult to book / change appointments. The programme also offers a simple app to let me manage my appointments on the go. Furthermore, the customer service is fantastic. Firstly and fabulously, if you have an issue, you get to communicate with a live person (in my case the lovely and incredibly helpful and patient Lucy), rather than being referred to useless forums, FAQ's etc. My currency and country were not listed ' resolved within an hour. Wanted to import my client base and allocate passwords'.They did it for me which saved me a day of data entry. Even the smallest and most mundane of my queries were given time and attention and followed up afterwards. I am a bit of a perfectionist with a very busy schedule and very high expectations ' TimeTap has exceeded all of them. A really great programme with customer support to match!!! Review Source Response from Lumaverse Technologies September 22, 2015 Hey Tara, Thanks so much for taking the time to give us this review! It's been such a pleasure working with you and we really appreciate your feedback! Let us know if there's ever anything else we can do. Best, Lucy Feastre L. Team Manager Packaging and Containers Used the software for: Less than 6 months ### "Timetap is presented as the best option when managing appointments " July 28, 2019 5.0 Timetap is very useful for working with room booking management, or with automated scheduling for appointments or work groups. We recommend it for its excellent mobile access capability, and because it is good for synchronizing calendars. Pros As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews. Cons It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general. Review Source Response from Lumaverse Technologies July 31, 2019 Hi Feastre, Thanks so much for taking the time to leave us this review! I'm so glad that TimeTap has been working well for your team to schedule events and job interviews. As a follow up regarding integrated CRMs, we do integrate with Salesforce and Infusionsoft if either of those CRM systems appeal to you. If you are interested in those, please email us at support@timetap.com and we'd be happy to get you more information on it! Thanks, Lucy Todd W. Owner/Operator Photography Used the software for: 6-12 months ### "Instant Access with Customizations" January 21, 2021 4.0 Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments. Pros I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business. Cons As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement. Review Source mA muna A. Clinical Research Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "user friendly app" December 24, 2018 5.0 Pros the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well. Cons to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Muna, Thanks so much for leaving us this positive feedback! We're glad that your experience on TimeTap has been positive on the whole so far and we hope to keep it that way! Reach out to our support team at support@timetap.com if there is ever anything we can do to help! Happy holidays and best to you in the New Year! Thanks, Lucy Talk to a Capterra advisor for free and get results within 15 minutes.