# Page 4 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 4 - Reviews of TimeTap ## Showing most helpful reviews Showing 76-100 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sanu K. Researcher Education Management Used the software for: 6-12 months ### " TimeTap is an online scheduling software designed to save time and prevent no-shows among customers" January 30, 2023 4.0 I've had a great overall experience using TimeTap. It's easy to use and no one in my small business has had any difficultly using it. Pros The most impactful features found in TimeTap are its automated appointment scheduling, enabling customers to view open times and book their own appointments, as well as its real-time scheduling features.TimeTap is easy to use and designed to be user-friendly. It offers a drag-and-drop interface, tutorial and overview videos, and customer support. Cons There are a few aspects of time tap that could be improved or added. For example, the ability to track and display detailed project progress, including budgets and timeline notes. This would allow users to better monitor their project progress and adjust their strategy as needed. time tap could also benefit from better reporting capabilities and data export options. Review Source SF Sue F. Corporate IT Communications Human Resources Used the software for: Less than 6 months ### "Useful tool--very responsive support!" March 23, 2017 5.0 My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool. TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings. The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support. First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you. After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me. After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed. During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly. I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome. Great tool, great support! Pros Ease of use, amazing, responsive support Cons Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things. Review Source Response from Lumaverse Technologies March 24, 2017 Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis. VR Verified Reviewer Owner/CEO Accounting Used the software for: Less than 6 months ### "Great Scheduling App" September 28, 2018 4.0 My clients can schedule and cancel their appointments themselves. I can also require them to pay for their sessions in advance which has resulted in less cancellations. And if they do cancel, I have already been paid so my cash flow is reliable. Pros The app is affordable and reasonably priced. The features are very flexible so it works well for a changing business like minee. Cons Some of the features aren't that obvious and take a little time to figure out. Support is not instantly available so that can be frustrating. Review Source Response from Lumaverse Technologies October 8, 2018 Thank you so much for leaving us a review. We're glad TimeTap offers your business the flexibility it needs to manage your day to day process successfully. TS Tony S. Office Manager Medical Practice Used the software for: 6-12 months ### "Great for quick, simple start ups" February 5, 2019 3.0 Pros Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars. Cons Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts. Review Source Response from Lumaverse Technologies March 4, 2019 Hi Tony, Thanks so much for providing this review. We'd love to hear more of your feedback on how to better improve the app specifically around the contact display that you mentioned. We do have ways of changing the contact display on the calendar and the appointment detail screens to use custom fields. Not sure if that was what you were referring to, but if so please reach out to our support team at support@timetap.com and we'd be happy to give you more details on it. Best, Lucy David L. Principal Management Consulting Used the software for: Less than 6 months ### "TT Review" September 28, 2018 4.0 Overall it is good. Support is very responsive and helpful Pros I like templates and consistency as a result of using app Cons Reporting is not great. Or able to slice and dice as much as I would like. End up having to do a lot more work in excel after. Do not like that I cannot pre assign clients to coaches. Means we have to manage part of process out of system Review Source Response from Lumaverse Technologies October 8, 2018 Hi David, thanks for taking the time to leave us a review. We appreciate your feedback. On your current plan you have the option to generate custom reports or request a custom report from our team. Please contact us at support@timetap.com if you would like to discuss these options. AK Ankush K. Director Education Management Used the software for: Less than 6 months ### "TAS Learning Center - Ankush" September 28, 2018 5.0 Timetap gave us the ability to use one software, as opposed to 3 or 4. It is automated, very thorough in its ability to keep records, and highly customizable. I don't have to worry that classes will go unbilled or unscheduled. Students are able to receive both feedback and updates. Reminders get sent out to clients. You can see if reminders were sent, received, and even opened. I would highly recommend the service. Pros \- The ability to customize so many of the features. - The ability to have both staff and student logins. - The ability to send both text and email reminders. - The ability to automate so much of the daily work. Cons \- The UI needs an update to look more modern and visually appealing. - The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website. - The calendar sync is a little difficult to use. - The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available. - Needs a dedicated clock in feature. Review Source Response from Lumaverse Technologies October 8, 2018 Thanks for the feedback, Ankush. I'd be happy to walk you through our clock-in/out feature. We're available for support or questions at support@timetap.com or book a call at help.timetap.com to have this feature enabled on your account. ST Stephanie T. HR & Biz Mgmt Veterinary Used the software for: Less than 6 months ### "It's clunky and a bit unreliable" September 30, 2020 2.0 The customer support team is great! Pros We already purchased it and have it implemented. Cons The UI is super clunky. For the price point we should have more features. We're a small family run biz and the expense of the API is cost prohibitive so we're doing work arounds. Most of the set-up and training is user centered. That should have more of a set-up walk through guide to get classes set up. Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side. Reason for choosing TimeTap It seemed that at the price point we'd have more integration options. Review Source Response from Lumaverse Technologies October 14, 2020 Hi Stephanie, thanks for your thoughtful feedback! Unfortunately, the level of support we offer with the API integration and some other features can be costly, so they are only available in our highest level plans. We would really appreciate the opportunity to talk with you about ways our UI and setup process can improve, so if you could reach out to support@timetap.com to provide some details, we would love to get the conversation going! BJ Brittany J. Studio Manager Retail Used the software for: I used a free trial ### "The best scheduling program out there" August 3, 2022 5.0 Pros I love that I can customize just about anything and run reports! Cons I wish I could allow multiple appointment bookings AND staff confirmation abilities Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Review Source Response from Lumaverse Technologies August 4, 2022 Thanks for the helpful review, Brittany! We appreciate the constructive feedback. We agree that your request for allowing multiple appointment bookings in tandem staff confirmation could be a valuable addition to our platform. We'll consider adding this in as we plan our product expansions for the future. SW Sarah W. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very useful for our practice" October 5, 2018 4.0 Pros We use TimeTap in our Physical Therapy Practice. The software makes it easy to keep track of our patients' schedules and invoices, and allows patients to edit their own appointments and print invoices at home, which is HIPPA compliant. Cons I do not always find the software intuitive. When I select a form to e-mail, I have to select it again from a drop down menu to send the correct form, for instance. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Sarah, Thanks for taking the time to leave a review here. I was able to see what you were saying about sending forms and it not default to the one you selected to "send" in the pop up window. I've put in a request to get that fixed and we'll get it resolved soon. If there are any other suggestions that you have, please feel free to reach out to us at support@timetap.com and we'd be happy to work them into our development! Thanks, Lucy GP Greg P. Owner, General Manager Sporting Goods Used the software for: I used a free trial ### "Newcomer to TimeTap" January 12, 2022 5.0 Both technically and in communication with your team I found the experience to be exceptional. \[SENSITIVE CONTENT\] was very helpful demonstrating the tools capability. Pros We’re just getting started. I like the ease of use in setup and the intuitive nature of the application to guide me in setup. Cons Need more experience before I could answer here. Review Source KG Kelly G. Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Makes my job 100% easier!" November 23, 2016 5.0 Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments. Elvis has always been very professional and knows the material. If there is a question he can't answer, he will converse with the TT Team and find the solution. Customer service follow-up is fantastic (very important to me). The other thing I love, is TT appointments can be synced with your current calendar, I use Google, so you don't have to stop using what you currently have. My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me. And listen, if you decide to use TT for your business, ask for Elvis, he is great! Pros I don't have to maintain clients appointments anymore Cons Some areas are a little tricky to figure out without TT support. Review Source Response from Lumaverse Technologies November 23, 2016 Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently. MD Michael D. Owner/CEO Marketing and Advertising Used the software for: 6-12 months ### "Great System Minus the Bugs" October 5, 2018 4.0 We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy. Pros I love the functionality to schedule/book different types of appointments/classes/events/etc... Cons It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Michael, please reach out to our support team at support@timetap.com and a member of the team can review the activity with you. Thank you for taking the time to share your feedback. VR Verified Reviewer devellopeur web Information Technology and Services Used the software for: I used a free trial ### "Impressionnant !!" June 29, 2023 5.0 Dans l'ensemble, j'ai une expérience positive avec TimeTap et j'apprécie leurs services. Pros a possibilité de créer plusieurs emplacements et horaires avec une flexibilité optimale pour la planification de mes rendez-vous est un avantage majeur de TimeTap. Cons i votre organisation nécessite l'utilisation de nombreuses fonctionnalités, les tarifs associés aux différents plans proposés par Timetap peuvent représenter une dépense importante. Review Source Mike M. Managing Member Financial Services Used the software for: Less than 6 months ### "Just what we were looking for" December 17, 2018 5.0 Pros Have tried several schedulers and TimeTap has been the best value that meets all our needs Cons Have not found any yet cons to TimeTap yet. When I thought I found one, support showed me how to make it work. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Mike, Thanks for taking the time to leave this review for our team and we're really glad your experience so far has been a good one! We'd love to keep it that way so if there is ever anything you need please feel free to reach out to us at support@timetap.com with any questions or concerns. Happy holidays and best wishes for a prosperous 2019! Thanks, Lucy Westly W. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Easy to use, very easy to customize." October 9, 2018 4.0 Pros Very easy to setup Custom website address for booking site Great amount of communication options with clients Cons Sales reporting options are poor and need to be reworked. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Westly, Thanks for taking the time to leave us this review! I took a look and your team does have access to custom reports that we could build for your business. You get one of these complementary with your Business account. Please reach out to our team at support@timetap.com with what kind of sales report you might want and we can work with you to get one built to your specifications. Thanks, Lucy Jonathan B. Founder Music Used the software for: Less than 6 months ### "Awesome tool for scheduling" April 25, 2019 5.0 We use it for one of our businesses and it's been a good experience so far. Good job! Pros This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great! Cons I don't think there is anything we disliked about TimeTap. Review Source Response from Lumaverse Technologies April 29, 2019 Hi Jonathan, Thanks so much for taking the time to leave us this review! We're so happy that you've been able to see such benefits out of using TimeTap! Please reach out to our support team if there is ever anything we can help with. Lucy MC Madi C. Programs Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "TimeTap Was Just What We Were Looking for!" October 3, 2018 5.0 Our non-profit organization was looking for a better way to book client appointments for registrations and visits to our office. While researching different products, we discovered TimeTap. It's class feature allowed us to set the number of appointments available at one time, as well as the frequency of appointments. The buffer between booking and attending an appointment has also been a great benefit-it gives our staff time to finish up previous tasks and prepare for clients before they arrive. Pros It is so great to block off times in my calendar that I am unavailable or away. I also like being able to see how my appointments stack up against the rest of the day-it's been helpful for time management around busy appointment times. TimeTap has also been easy to use for our volunteers, staff and clients-it's minimized a great deal of confusion for our team when booking appointments. Cons The email reminders can get a bit repetitive, however that is a minor concern. They make sure I never forget about an appointment, so it's been more helpful than not! Review Source Response from Lumaverse Technologies October 8, 2018 Hi Madi, thanks for the feedback. We're glad our software has been a great solution to streamline all the daily activity for your organization. NC Natali C. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Super Robust Service, Reasonable Cost" January 18, 2022 5.0 Overall, really great so far! It's going to make our lives a lot easier/lower our team's stress! Pros So many options for customizing to meet almost any need! Most customizable option out there. Cons Only because the service is so robust and flexible, it can be a little overwhelming to learn/setup. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing TimeTap More customizable, better met our needs. Review Source JH Jason H. Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "A solid choice for scheduling software" October 10, 2018 5.0 This software definitely helps streamline my process of scheduling clients, setting/modifying availability of my staff, and tracking individual sessions, classes, and seminars all in the same interface. Pros Lots of customization options and a reasonably robust/flexible scheduling system. Includes many useful features, not a lot of fluff. Cons Setting up staff availability time frames can be unnecessarily tedious. Mobile support is definitely lacking. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Jason, Thanks so much for taking the time to leave us this review and provide us with the solid feedback on staff availability and mobile support. Our Android app launched into beta earlier this month so please reach out to us at support@timetap.com if you've not been invited to that. We also just released the ability to see and add staff availability through the Appointments > Calendar screen this past weekend in 3.38.0. This should help with manipulating available times from the browser based app. Please reach out to us with any questions on those! Lucy VR Verified Reviewer Web Designer and UX Expert Health, Wellness and Fitness Used the software for: Less than 6 months ### "Does Everything You Need!" August 29, 2018 5.0 Pros TimeTap was the only software we trialled that could handle our requirements: multiple locations and multiple staff, with separate booking sites for each location. The price is very reasonable compared to other similar systems and the support is great. Cons There's a bit of a learning curve but that's to be expected from a complex system with so many features. Review Source Response from Lumaverse Technologies August 30, 2018 Thanks so much for taking the time to leave us a review! We're so pleased you've found a beneficial solution in TimeTap! VR Verified Reviewer COO Entertainment Used the software for: I used a free trial ### "Can grow with you!" September 7, 2023 5.0 Good customer service, will continue when I add more services etc. Pros Timetap has a range of options for scheduling and you can completely customize it to whatever you need it for. So it can grow with your business. Cons I wish there were a simple version to use to start with for folks who have just one product/service. When I started I just needed to schedule meetings so the whole system was a little complex for that. Review Source AA Amy A. Manager, Analytics & Insights Used the software for: 2+ years ### "Book more clients!" May 24, 2018 5.0 Pros Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website. Cons Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up. Review Source Response from Lumaverse Technologies May 31, 2018 Hi Amy, we'll be sure to update you with new design changes to the system. Many thanks for the review. VR Verified Reviewer Lawyer Law Practice Used the software for: Less than 6 months ### "One of the few MUST HAVE applications" April 8, 2019 5.0 Pros Scheduling conference calls is a pain, especially when the number of participants is in the double digits. This application really provides all the functionality needed to schedule calls at a time that meets everyones needs (without the pain of massive email chains or coordinating back and forth). Cons Nothing - this is prefect for our needs. Review Source Response from Lumaverse Technologies April 10, 2019 We're so glad you've chosen TimeTap to fit your scheduling needs, making your team's day to day processes that much smoother! RL Robert L. Licensed Professional Counselor Mental Health Care Used the software for: Less than 6 months ### "Initial Review" November 28, 2023 4.0 Good so far. I have not been able to use it very much so far. Pros It's ease of use and overall location for functionality buttons. It seems very intuitive. Cons I have not been using it long enough to denote any issues so far. Review Source RC Rusty C. Used the software for: ### "Thrilled customer" January 16, 2017 5.0 I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per month. There was an initial learning curve for a few of my clients, but so far everyone is giving me good feedback. The main complaint from my clients is that the mobile landing page is a little clunky and not totally clear for everyone. I think they are working on improving the mobile app, but it really hasn't been a problem for most people. Since I have been using TimeTap, I have been working with a woman. She is and has been incredibly helpful and patient with me during the onboard process and with any questions or problems I have had. With certain issues she made video's of her screen while she walked me through the process of fixing the problem. This was really useful and thoughtful. Any problems or questions that have get addressed right away. Incredibly impressive customer support. So far I am more than happy with the service. Look forward to things getting easier for my clients and for a better mobile app. Review Source Response from Lumaverse Technologies January 16, 2017 Thanks so much for taking the time to leave a review, Rusty! I really appreciate it. I'm glad we've wound up saving you time every day and that it's been a positive experience for you. Thanks again, Lucy Talk to a Capterra advisor for free and get results within 15 minutes.