# Page 5 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of TimeTap ## Showing most helpful reviews Showing 101-125 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Rikki K. Music Teacher Used the software for: 6-12 months ### "Time tap has been a life saver! Great software!" May 29, 2018 4.0 OH so many. 1. Ease of scheduling 2. Convenient canceling and rescheduling 3. Tracking of payment Pros I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities! Cons The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar! Review Source Response from Lumaverse Technologies June 1, 2018 Hi Rikki, thanks for your feedback about your experience with the back office interface and the app. We're looking into your concerns and will follow up with you with more details. In the meantime you can contact support@timetap.com for help. ~ Rashida RC Ryan C. Owner/ CEO Sports Used the software for: 6-12 months ### "Amazing product " March 15, 2019 5.0 Would like somewhat of a buffer for clients to not double book appointments on the same day by mistake. Pros I love the unlimited functionality of this platform. Absolutely amazing. Also, whenever I have a question the support team is second to none. Quick responses and very thorough. Cons Nothing. Great software with amazing functionality Review Source Response from Lumaverse Technologies March 25, 2019 Hi Ryan, Thanks so much for taking the time to leave us a review! So glad to hear you are enjoying the functionality and flexibility of TimeTap! Let our support team know if anything comes up! Lucy ML Mark L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service!" September 28, 2018 5.0 This has saved me so much time by keeping me off the phone and letting people schedule their own appointments. I don't feel as guilty about not getting the phone when I'm with a client Pros Incredibly simple to use, and the support team is outstanding Cons None that I can think of. If I had to nit-pick, I wish that the lower cost version would allow 2 providers rather than just jumping from 1 to 5 at the next level up Review Source Response from Lumaverse Technologies October 8, 2018 Hi Mark, saving your business time is our goal. We're glad the software has been a helpful addition to your practice. JP J. Chairman & Investor Financial Services Used the software for: 1-2 years ### "TimeTap vs" September 28, 2018 4.0 Generally good Pros Core functionality that brought me to TimeTap was the ability to sync almost 6 accounts across exchange and google apps to get people to easily schedule Cons UI is very dated and same with the customers reaction Review Source Response from Lumaverse Technologies October 8, 2018 Thank you. We're glad you're enjoying our calendar sync features. Chari C. Office Manager Facilities Services Used the software for: 6-12 months ### "Wonderful" December 5, 2018 5.0 This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment. Pros Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents. Cons It takes a little bit to navigate around and figure out how to use everything. Review Source JB Joanna B. Talent Acquisition Manager Food & Beverages Used the software for: 6-12 months ### "Customer Service" May 24, 2018 4.0 My time back! Pros I love how easy it is for folks to sign up for an interview. It has taken the headache and back-and-forth from trying to schedule something, to an easy "sign up here". I don't know how I ever got anything done before TimeTap! Cons Customer Service/Help Desk. They take FOREVER to get back to me. I end up spending more time trying to figure it out on my own, and there have been several times where I try, but still cannot figure it out so I end up wasting my time. It's by far the most frustrating part of TimeTap. Review Source Response from Lumaverse Technologies June 1, 2018 We're pleased to provide scheduling solution to streamline your interview process! Thanks for working with us for your taking the time to leave us a review. JM Jody M. Retirement Specialist Used the software for: 2+ years ### "It is a great experience, has increased my appointment booking to almost 100% and love the reminders" July 13, 2017 4.0 Pros Customer Support has been phenomenal, responds very quickly when I need help and with concise steps! They have navigated me through the software and helped make changes at a moments notice. ! Ease of use for customers and getting more appointments booked. Cons Just started using the Time Tap version, so not sure yet. On the Check Appointments, I would prefer that it defaults to cancelling an appointment within an hour of start time. I would also like if it defaulted to scheduling an appointment within 1 hour also. Review Source Response from Lumaverse Technologies July 13, 2017 Thanks so much, Jody, for taking the time to leave this review! It's really been great to work with you and all of the Nationwide staff! Let us know if there's anything we can do to help. AM Alexandra M. Admin Assistant Accounting Used the software for: Less than 6 months ### "Great system for offices" October 5, 2018 5.0 Pros I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email. Cons I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Alexandra, Thanks so much for leaving us the review and I'm glad that it has been an easy system to use to input appointments and sync with your Google calendar. We do allow you to add Time Offs which would be a good way for you to block out time for lunch and other tasks. Give us a shout at our support email address (support@timetap.com) to learn more about how to do that. We do allow sending of bulk emails, but not sure what you mean by signing up with the company. I or someone on my team would be happy to look into this as bulk emailing is supported by TimeTap. Please let us know! Thanks, Lucy VR Verified Reviewer Manager, operations Consumer Services Used the software for: Less than 6 months ### "Easy made easy? Somehow" July 16, 2019 4.0 We just switched from a custom made in house sotfware that was not as good developed as this one. We are here user so still finding out new feature. The good thing is that it was an easy transition. Pros It is easy to use. Authorization levels for different user. Easy to set up. The appointment set up form are very customizable. Not to expensive. Great to control payment scheduling. Cons Five computers by default. You want more? Pay extra for more. Might as well give you unlimited access for the company. As easy as is to use the media integration gave us some trouble. However it is fair to say that the help part it is indeed helpful. Review Source Response from Lumaverse Technologies July 23, 2019 Thanks so much for leaving us this review! We're glad that your time spent using TimeTap has been made easy so far. Please feel free to reach out to our support team at support@timetap.com with any questions you may have! Thanks, Lucy AG April G. Mental Health Therapist Used the software for: 1-2 years ### "Love this app, and use it to schedule my clients. Customer service is excellent. " February 8, 2018 5.0 Pros Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful. Cons I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however. Review Source Response from Lumaverse Technologies February 8, 2018 Hi April, we appreciate the review and are so glad you're enjoying the service. If you're experiencing any issues with the app, please reach out to us at support@timetap.com. ~ Rashida BW Bryant W. Operations Manager Medical Devices Used the software for: 6-12 months ### "Easy to use, very customizable, great customer support. Scheduling 1500+ customers a month." May 30, 2018 5.0 Condensing all of our scheduling tools into one platform. Pros Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff. Cons Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information. Review Source Response from Lumaverse Technologies July 19, 2018 Thanks, Bryan, for taking the time to leave a review for us. Please reach out to support@timetap.com for assistance with report customizations. We'd be happy to help make sure you're gathering all the information you need about your appointment activity. EH Elvira H. TA Used the software for: ### "Simple and speedy, does what you need it to and does it well" May 14, 2015 4.0 The TimeTap team is putting something really awesome together here and I'm excited to watch the product grow overall. I have been using the system for about 4 months now and over the time I've been on it they've added a lot of great new features. It's cool to be using a system where it feels like the team behind it really cares about their userbase and understands their pain. Pros: Really easy to use, works fast (I've used other scheduling softwares where the app is SO slow that it makes it a real P.I.T.A to use), allows for unlimited services and appointments and clients, can export any list view, flexible way to add hours to my schedule to take appointments, unique landing page for my booking widget...and all of that is for free Cons: free version doesn't let you sync with any external calendars, free version also limits you to just 1 staff who can accept appointments, not able to customize emails (have asked their support team about this though and they said they're working on getting this out quickly) Like I said, I started using this tool about 4 months ago and am continuously surprised by all the neat little odds and ends their team keeps adding. I only expect it to get better! Review Source Response from Lumaverse Technologies May 18, 2015 Thanks, Elvira! Appreciate you taking the time to provide the valuable feedback on some of the pros and cons of using TimeTap. We're excited to bring you more functionality in the months and years to come! Thanks for trusting us with your schedule, Lucy SW Sarah W. Center Director Education Management Used the software for: Less than 6 months ### "TimeTap is not ready for successful enterprise or small business level use" May 24, 2018 3.0 The email and text reminders to customers has cut down on the time I need to do it manually. Pros The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work. Cons The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on Review Source Response from Lumaverse Technologies July 18, 2018 Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear the transition to TimeTap has included a few unexpected setbacks, but I'm happy to get on a call with you to address these items directly. Please feel free to book a support call here: https://www.timetap.com/online-support-call.html ~ Rashida VR Verified Reviewer Software Engineer Computer Networking Used the software for: Less than 6 months ### "I use TimeTap as part of a scheduling tool for an education center in a very basic interaction." May 29, 2018 3.0 Pros I get calendar alerts for when times have been scheduled with me for when I have to meet with students. Great that it syncs with my calendar so I don't have to manage two places. Cons I don't like that I have to have a different email. My personal email is tied to the calendar/tiemtap so that clients/students have my personal email rather than the one for the education center. Wish it had better centralized management of messaging for multiple emails/employees. Review Source Response from Lumaverse Technologies June 1, 2018 Thanks for taking the time to provide feedback! Please reach out to support@timetap.com for assistance in setting up an updated email address for your account and to utilize our bulk messaging feature! These features are standard within the system and we're happy to set these features up for you. IB Israela B. Ombudsperson Used the software for: 6-12 months ### "Excellent and seamless. I tried a number of scheduling tools and this is the easiest by far." May 24, 2018 5.0 Pros The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly. Cons I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet. Review Source Response from Lumaverse Technologies June 1, 2018 So glad you're finding the software easy to use! And yes, we do have a calendar sync feature available for our Professional and Business plan users. We integrate with iCal, Outlook, Google and a few others. Sending some information to you about how you can set this up. ~Rashida RP Roy P. Environmental Services Used the software for: Less than 6 months ### "Good calendar management tool." May 29, 2018 5.0 Ease of scheduling Pros Ability to schedule off time for holidays & regular time off. Calendar sync with Google calendar. Easy to set up. Cons App is very limited. If conditions are right double booking is possible. Sometimes problems occur with address entry. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Roy, Glad to hear that overall your experience with TimeTap has been a good one! While we prevent clients from double booking appointments on the client facing scheduler, we do allow staff logged into TimeTap back office to override and put appointments anywhere on their calendar. We have ways to turn this off for your staff so that they can't do this and accidentally put an appointment in where they are already booked. Please reach out to support@timetap.com and we'd be happy to show you what settings you need to turn on to prevent the back office override bookings feature. Best, Lucy MT Maximilian T. IT Executive Officer Used the software for: ### "Best Free Booking System, by far." February 27, 2016 5.0 As the IT support for the Adelaide University Dental Student Society, I needed a way for students to be able to freely book in class sessions, through the society's website. TimeTap provides the perfect FREE service to do this. TimeTap hosts everything on a miniwebsite which is created for each user, so set up takes place within seconds. TimeTap also comes with a customised HTML code, making integration to any website simple; so if you want people to stay on your website whilst booking - they can. The system itself is well organised, and easy to use; I seldom had to refer to the FAQ, and could figure out what I wanted by simply exploring the intuitively laid out settings. We now use TimeTap as a method for students to book in sessions with the Adelaide Dental Hospital Laboratory, where lab technicians host a class of sorts, teaching students about the fabrication process of dentures. Needless to say, we strongly recommend TimeTap for any booking needs. We currently use the Free plan, which allows one class; but TimeTap offers a variety of plans to meet your needs. Review Source Response from Lumaverse Technologies February 29, 2016 Hey Maximilian, Wow! Thanks so much for taking time out of your day to leave us this review. It means a lot. I'm glad that you've seen such a positive impact from using TimeTap with your organization. Please keep us in the loop if you have any questions or concerns and need help getting things set up a certain way. Best, Lucy JK Julian K. LMT Used the software for: ### "I'm actually excited to take appointments" July 1, 2015 5.0 While I know I need appointments to grow my business, I always dreaded getting the phone calls and emails requesting appointments because it took so much work to ultimately get anything scheduled. This obviously hampered my ability to actually increase my bottom line, but what can I say? I am a massage therapist...not someone who enjoys being on the phone with folks even if they are offering me money. TimeTap has been awesome because I no longer have to take phone calls in order to get appointments booked. Plus, I don't even have to send any of the email reminders out anymore which is a huge time save (not to mention dropping my no show rate to just about zilch). The team over there has been easy to work with and really knows what their talking about as far as giving advice with how best to set up your scheduling system. Shortly after signing up for their Plus platform, Lucy from their support team got in touch with me and I scheduled a call with her. Within half an hour my account was set up and working magically. While there was a bit of a learning curve, I've gotten the hang of it now and am just loving how seamlessly the booking portal works with my practice. Review Source Response from Lumaverse Technologies July 8, 2015 Appreciate you leaving us a review, Julian! It's been great to help you get set up on TimeTap and I'm glad to know we're helping to grow your bottom line. Let us know if there's anything else we can help out with. Thanks, Lucy AC Adrienne C. Investment Advisor Financial Services Used the software for: 1-2 years ### "TimeTap is an integral part of my business and I can't imagine working without it! " May 24, 2018 5.0 It saves a ton of time. I have nothing but good things to say about TimeTap! Pros Ease of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc... Cons I can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though... Review Source Response from Lumaverse Technologies June 1, 2018 We're thrilled TimeTap has been a time saver for your team. We appreciate your feedback! KC Katye C. Used the software for: ### "Super simple, great customer service" January 15, 2016 5.0 My colleagues and I used TimeTap for the first time during a 5 day conference at the end of December. It was perfect for scheduling "mentor appointments" for our clients (mostly college students from North America) with our staff- justice practitioners from around the world. All in all we had 40 staff in the system, and it was so easy to set up their bios, select their availability, and make adjustments to their schedules on site. It was really important to us that our scheduling system be easily accessible on a phone, and TimeTap was extremely mobile friendly. This kept us from having long lines during our sign-up process, which was awesome. As many reviewers have mentioned, I was especially blown away by TimeTap's customer service. I almost always got responses to my questions within an hour. TimeTap also has detailed and clear help documents that I could look through whenever I needed to better understand a feature. All in all, I would definitely recommend TimeTap, even for short term use like in the case of our conference. It was simple to learn, easy to use, and the customer service was amazing. Review Source Response from Lumaverse Technologies January 19, 2016 Thanks Katye! We were so happy to be able to work with Urbana 15 Poverty Track during your conference in December and glad that using TimeTap made the process easier. We hope to get to work with you on other scheduling challenges you may face in the future! TH Tom H. CEO Used the software for: 6-12 months ### "Free 24/7 scheduling "receptionist" done anywhere, anytime using adjustable time zones on any device" March 16, 2018 4.0 Pros I like that it replaces a receptionist that doesn't have to play phone tag with customers. It replaces having to read phone messages. Customers can schedule an appointment at their convenience and do not have to wait for the business to open or wait for the office to open back up after lunch. I also like that the customer receives automated confirmations, reminders and follow ups through e-mails and/or texts. It is very private and no one has to know who you are calling if you are at work or in a public setting. Review Source AD Amy D. CPA Accounting Used the software for: Less than 6 months ### "I LIKE TIMETAP. IT ASSISTS MY BASIC NEEDS TO SCHEDULE APPOINTMENTS." May 29, 2018 4.0 BEING ABLE TO LET CLIENTS SCHEDULE THEIR OWN APPOINTMENTS ONLINE. Pros HAS THE ABILITY TO BLOCK OFF SPECIFIC TIME FRAME. HAS THE ABILITY TO RESCHEDULE. WHEN SCHEDULING APPOINTMENT, IN THE CONFIRMATION PAGE, THE DIALOG BOX IS VERY HELPFUL TO SYNC TO OUR OTHER CALENDER WHERE WE CAN WRITE NOTES TO TELL US A LITTLE BIT MORE ABOUT A CLIENT. Cons IT TAKES A WHILE TO LOAD, AND IT IS HARD TO GO BACK AND FORTH FROM PAGES BECAUSE IT'S VERY SLOW. I HAVE TO TELL A CLIENT THAT MY SOFTWARE IS RUNNING A BIT SLOW, BEFORE I CAN FINALIZE AN APPOINTMENT. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Amy, Thanks for taking the time to leave us this review. I apologize that TimeTap has been running slow for you. We just had a major database upgrade this weekend which should result in noticeable performance enhancements. If things are continuing to run slowly for you, please check your internet connection and then reach out to us at support@timetap.com to let us know what specific screens are operating slowly. Thanks, Lucy SN SHane N. Owner Photography Used the software for: 2+ years ### "Kyle was extremely helpful! " April 8, 2022 5.0 Pros The ability to create custom sites and receive calendar invites as well Cons AT times to is far more in depth than I need and I have a difficult time checking all the places where I could have missed something or not checked something Review Source JH Jocelyn H. Business Manager Construction Used the software for: Less than 6 months ### "Tasmanian Customer Very Satisfied" May 13, 2019 5.0 We have managed to replace a very manual process with a simple, user friendly system that we use in house (not customer facing). Pros Software is easy to use and customer support is fantastic. It allows us to schedule appointments for our travelling sales representative in an efficient manner customers homes at times that suit both the business and the customer. Cons A few minor challenges with date format ... but is being addressed in future releases. Review Source Response from Lumaverse Technologies May 13, 2019 Hi Jocelyn, Thanks so much for submitting your review for us! We're so glad that your experience so far has been so positive and that it has worked out well for scheduling your traveling sales rep! Please let our support team know if there is ever anything we can do to help! Thanks! Lucy EM Erin M. Instructional Technology Director Education Management Used the software for: 1-2 years ### "We use TimeTap both to schedule onsite support as well as scheduling a computer lab." September 5, 2017 5.0 Pros Very flexible, very customizable, and syncs both ways with Google and Office 365 calendars. Support was very hands on in helping us get started. Super chat support who take the time to research your TimeTap instance to help fix your particular issue and not just send you a link to help article. Cons The application has almost too much functionality for our small shop! But since the chat support is great, we can live with it! Review Source Response from Lumaverse Technologies September 6, 2017 Hey Erin, Thanks so much for taking the time to leave us this great review! I'm so glad that using TimeTap has been a benefit to you and your team and that you've had such success working with our support staff. If there's ever anything we can do to make using TimeTap easier or more effective for you, please do let us know! Lucy Talk to a Capterra advisor for free and get results within 15 minutes.