# Page 6 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of TimeTap ## Showing most helpful reviews Showing 126-150 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Beth R. psychologist Used the software for: 6-12 months ### "easy to use and dependable." May 24, 2018 5.0 Pros I like the time zone feature the most. It works well when my clients are in different parts of the world. Cons The difficulties cause due to time changes in the spring and fall. This feature did not work for me and support was not sure how to help. I was in the time zone where the time changed and my clients were in the time zone where the time stayed the same. Review Source Response from Lumaverse Technologies May 31, 2018 Beth, thanks for taking the time to leave us a review. Please contact us at support@timetap.com and we would be happy to resolve the time zone feature questions. AP Adriana P. IAR Financial Services Used the software for: 6-12 months ### "Appt w \[sensitive content hidden\]" April 10, 2024 4.0 Pros It gives clients and prospects ease of appointments Cons I need to call the support center to make changes because I'm not comfortable making changes. I change one booking site and customizing is challenging. But \[sensitive content hidden\] was great helping me make my changes and explaining. Review Source MS McKay S. Owner Utilities Used the software for: 1-2 years ### "Great program " June 1, 2018 5.0 I can get everyone scheduled. Pros I like that they work with us to customize what we need. I do enjoy how we can schedule multiple people. Cons I can't think of any complaints. I wish it was also a CRM so that I could save that expense. I am pleased overall. Review Source Response from Lumaverse Technologies July 18, 2018 Hi McKay, Glad you are enjoying TimeTap! Thank you so much for taking the time to leave us a great review. BB Brittany B. Owner and RMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best System I've Found" May 24, 2018 4.0 Helps me keep track of all appointments and bookings. Gives me a detailed client list etc. Pros I really like using time tap, I find its easy to use and such. They do have a free option which doesn't limit how many bookings you can make/cancel only limits certain services. I really like that because I don't need most of them so I don't have to pay for what I don't need. There are lots of options etc that lets you customize everything to you and your business. I would definetly recommend. The app lets me access on the go which is nice. Customer service usually doesn't take long for a response. Cons I find that if you make bookings on the app it screws up time zones and I'd never been able to fully fix it, with the info provided from customer service. Review Source Response from Lumaverse Technologies May 31, 2018 We're glad you're enjoying the many features TimeTap has to offer! Thank you for sharing your success with others. DM Dianne M. Executive Coach Human Resources Used the software for: Less than 6 months ### "Tracking appointments " October 6, 2018 4.0 Scheduling and tracking the appointments with my clients so I could see a day, week, month at a glance was great. Any changes were confirmed through the email to my client was also very helpful. I like the product once I learned how to use it. Pros Working on a project and having to arrange for multiple appointments with many clients over a 3 month period was a daunting task but using TimeTap helped to eliminate a lot of my worry. It took working with the product on a regular basis to overcome my learning curve but once I did that, it was a helpful tool that I would use again. Cons It was initially awkward to set up appointments so they appeared on the calendar ahead of being booked. That was an initial problem for me but once I understood the sequence of how to do that, it was fine. Review Source Response from Lumaverse Technologies October 8, 2018 It's great to hear your feedback on your experience, Diane. Please let us know if you any other questions. CV Carla V. Owner and Senior Client Services Professional Used the software for: ### "Amazing!" July 9, 2015 5.0 This app has not only organized my business, it's organized my life! It is my virtual personal assistance. I cannot say enough good things about this software. The scheduler eliminates (a) countless emails and phone conversations between me and my Clients to try to sync our calendars for an agreed meeting time; (b) it allows me to describe and define the time frame for meetings and services; and (c) it gives Clients an easy means see my availability and schedule an appointment that fits into their schedule. If I had one area of concern, it is that Clients have to copy and paste the Scheduler link into a new tab or browser window rather than just click the link. I imagine there are technical possibilities that may prevent a simple click but, of course, Lucy and her awesome team will resolve that issue and/or educate me on what I should do. Review Source Response from Lumaverse Technologies July 9, 2015 Hey Carla, Thanks so much for taking the time to give us a review. It has really been a pleasure working with you to get your account set up and I'm so happy that it eliminates so much of the hassle of scheduling for you. We will look into getting that hyperlink working in all email clients...some email clients can be persnickety on converting web addresses into actual links. Thanks again and, as always, let us know if you need anything! Lucy VR Verified Reviewer Assistant Consultant Management Consulting Used the software for: Less than 6 months ### "Good experience- used for group scheduling " May 29, 2018 3.0 Pros I wasn't the main user when we had it, but it seemed like a really convenient way to see everyone's availability. The email reminders were nice, too. Cons It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, Thanks for taking the time to leave us a review. We just released an update this past weekend to enable you to add and edit availability through the Appointments > Calendar view which should make it much easier to go in and make updates. Please reach out to us at support@timetap.com and we'd be happy to show you how to use the new functionality. Best, Lucy KC Kim C. Non-Profit Organization Management Used the software for: Less than 6 months ### "We are so pleased!" September 15, 2016 5.0 We really appreciate the help of our specialist, Lucy, who understood our functions and was able to set up Time Tap to meet our unique needs. She was able to provide exceptional training and support to our staff. She responded to our questions and challenges timely. Pros That is can be individualized to our unique needs. We love the confirmation of appointment email the clients receive. Cons It is a little challenging to set up schedules at first. Our staff all have unique schedules that can vary daily, which made set up a little complicated. Once we got the hang of it was easy to overcome. Review Source Response from Lumaverse Technologies September 15, 2016 Hey Kim, Thanks so much for taking the time to leave this review for us! I know your account had some serious set up involved, but I'm glad once we got it rolling it is making it easier for everyone. That's one of the best things about having onboarding specialists to walk you through everything. Thanks again for the review! Lucy TP Tlara P. Exectutive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "I do like the software it is very professional and has a lot of great features. " May 26, 2018 5.0 It helps me to stay organized with booking my clients. Pros I like that it accepts my payment gateway, and it has a very professional feel. I love how the help team is always there when I call on them and how patient they are with me, because I am not computer savvy what so ever. Cons I do not like that it doesn't make the client pay before booking. It lets the client book and if they do not pay in 90 mins it cancels the booking. I don't like that it cancels out appointments even tho clients paid. I do not like that it does not recognize who I am and I have to keep logging in. Review Source Response from Lumaverse Technologies June 1, 2018 Thank you for taking the time to leave us a review. Actually, our payments feature is enabled so that you can require customers make a payment at the time of booking, bypassing the pending payment option. I'll send you some information directly and help you set this up on the account. ~Rashida RS Ryan S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Don't know how I got along without it!!" September 28, 2018 5.0 Less missed appointments. Staff spends less time scheduling and more time on other office tasks which contribute to the bottom line. Pros Time tap has streamlined the scheduling in my chiropractic practice immensely. It has saved us time and money. The text reminders and online scheduling has all but eliminated no-shows. Cons Thus far I cannot point to anything that I dislike. It's wonderful! Review Source Response from Lumaverse Technologies October 8, 2018 Hi Ryan, thanks for leaving us a review! We're so glad that TimeTap has been a timesaver for your practice. DL Dustin L. Counselor Mental Health Care Used the software for: 6-12 months ### "Good App" October 11, 2018 4.0 Really good, but I really have nothing to compare it to. Pros Easy. Simple. Organized. Updates fast. Multiple users is great. Cons Email and/or text when appointments change/scheduled. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Dustin, Thanks for taking the time to leave us a review! If the number of emails or text messages about appointment bookings and reschedulings is getting to be too much, you can always turn these notifications off in your staff profile. Please reach out to us at support@timetap.com and we'd be happy to show you how to do that! Thanks, Lucy RL Racquel L. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product" November 7, 2023 4.0 Outstanding and speedy customer service. Pros After gaining a clear grasp of your business requirements, you have the flexibility to tailor them to align perfectly with your objectives. Cons Not able to make some customization for your business needs. Review Source LS Leona S. Life Coach Used the software for: ### "Helps me manage my schedule and is a joy to use " May 6, 2015 5.0 Boy am I glad I found this diamond-in-the-rough web scheduler! The app makes it incredibly easy for me to manage my availability and the appointments on my schedule PLUS it's super simple for my clients to use. I have tried some other schedulers where my clients get confused using the public booker which ends up just creating more work for me. Not so with TimeTap. It makes booking really straightforward for all my clients. The support team for TimeTap is prompt and helpful. They don't offer phone support for their free users but offer it on their paid plans. Everyone I've talked to their has known their stuff about using the app and has been really helpful in getting my account customized to do what I need it to. I have a coaching practice and needed to tweak a few of the default settings to match my practice. Love this app! Couldn't recommend it more highly! Review Source Response from Lumaverse Technologies May 14, 2015 Hey Leona, Thanks for the kind comments! We're so glad to have you as a user and it makes us really happy that you find TimeTap to be such a benefit to running your business. As always, feel free to contact our support team if you have any thing you want to see added in the app or have any questions. Thanks again for taking the time to submit the review, Lucy AL Arlene L. Controller Used the software for: 6-12 months ### "Efficient and easy to use if you are tech savvy. " May 29, 2018 4.0 Makes interviewing new hires and casting for commercials much easier. Pros Customizable mini-webpage, Candidate Profiles easy read and have photos, Vanity Links. Customer reminders. Cons Calendar view outdated and should have different options to export and print, server can be slow sometimes and program can be glitchy at times, Review Source Response from Lumaverse Technologies June 1, 2018 It's great to hear TimeTap streamlines your interview processes. If you run into difficulties please contact us at support@timetap.com. ~Rashida TD Tate D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Does the job!" October 2, 2018 4.0 Overall experience has been positive. We've depended on Timetap now for almost a year and have been happy with the result. Pros Timetap has a few very handy features that are really helpful to our business. Multiple time slots and customization is pretty robust. Cons UI can be a bit clunky at times. Takes a bit getting used to but customer service has come in handy on a number of occasions. Review Source Response from Lumaverse Technologies October 8, 2018 We're so glad that you've found a consistent solution in TimeTap. LM Lamar M. Owner & Operator Hospital & Health Care Used the software for: 6-12 months ### "Exceptional" August 4, 2016 5.0 My experience using this product has been a positive one. My clients are happy to take control of the scheduling process. Pros Customer support is always available to help Review Source Response from Lumaverse Technologies August 4, 2016 Hey La'Mar, Thanks so much for taking the time to leave this review for us! I'm so glad it is been a positive experience for you so far and that you've been able to use our support team resources to get the most out of the program. As always, let me know if there's anything we can do to make the program work better for you. Best, Lucy ES Eric S. Owner Used the software for: 6-12 months ### "I have enjoyed using TimeTap. My patients are able to see and modify their appointments w/o calling." May 24, 2018 5.0 Ease of use, Patient access and compliance. organization. Pros So many features and modifications. Very easy to use for staff and patients. Seamless integration into my website and mobile platforms. Cons nothing so far. In the future it would be nice to implement SOAP notes and other EMR with the scheduling program but then it wouldn't just be a scheduling program anymore. Review Source Response from Lumaverse Technologies May 31, 2018 Thanks, Eric! We'll be sure to keep those suggestions in mind. Sophie M. MFT Associate 90469 Education Management Used the software for: Less than 6 months ### "Useful scheduler" October 9, 2018 4.0 Pros I like that TimeTap send email and texts reminders to my students to remind them of their classes. Cons Some features are tricky to figure out. It takes some time to learn to navigate the software. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Sophie, Thanks for taking the time to leave us this review! I'm glad that TimeTap has been helpful to remind your students of their upcoming classes. If you ever need help figuring out a piece of the software you can always book a support call with one of our team members at https://www.timetap.com/online-support-call.html or email us at support@timetap.com and we'd be happy to show you the ropes. Thanks, Lucy KF Kristiana F. Faculty Higher Education Used the software for: 6-12 months ### "Great for research participant sign-ups" June 2, 2018 5.0 Very professional looking platform for students to use and helped us schedule appointments around 6 staff member's schedules. Pros I loved the price (free for a single user), it was very user-friendly, and made our lab look very professional. Cons Some of the scheduling was difficult to do because of the way the application works. For instance, I used this software to allow lab participants to sign up for various time slots our researchers had available. It is not obvious how to include availability, especially when repeating. Review Source Response from Lumaverse Technologies July 18, 2018 Hey Kristiana, Thank you for taking the time to leave us a wonderful review! We are happy to hear the scheduler is working for your business. Feel free to contact our support team at 202-753-7351 or Support@timetap.com for assistance on setting up availability - repeating or otherwise. Thanks! Meaghan RS Ronny S. Hospital & Health Care Used the software for: Less than 6 months ### "Great scheduling tool" August 26, 2016 5.0 When looking for a web scheduling tool, I reviewed over 20 different company's that offered this service. TimeTap was the only site that fit our needs completely. The software isn't just easy to use in creating the appointment schedule, but it is extremely simple for our customers to book their appointments on. Pros Lucy Barber- She was the representative that helped me set up my web scheduling page. She was extremely important in the tool being a success for me. Even though a already purchased the package, she continues to help me when I need to add new functions to the web scheduler. Ease of use- When I show the tool to my customers, they are amazed at how easy the scheduler is to use. It takes me only 5 minutes to train them on how to schedule their appointments. Cons Pricing: After 5 staff/locations, you get charged extra. Over the coming months, my company may be adding as many as 20 staff/locations. This can get very costly in the future. Review Source Response from Lumaverse Technologies August 26, 2016 Thanks, Ronny, so much for taking the time to submit a review for us! I'm so glad we've been able to set AdaCap up and your clients are finding it so easy to use. That's awesome! Keep us in the loop as other questions or concerns come up. -Lucy KP Kimball P. Used the software for: ### "Customer Support puts this product at the top" April 19, 2017 5.0 I must have looked at more than a dozen different scheduling/appointment products. I had used an online product for employee scheduling in the past, but I was in a different business now that required customer appointments. I chose TimeTap because of the features, but I realized in the trial period, there were a couple features missing. Lucy from Customer Assurance, assured me that those were next up in the coming release, and indeed, those solved my issues. Using TimeTap now for over a year has been a great experience. Lucy has been unbelievable at responding to my questions, and is almost always answering my question/concern with her first response. How often does that happen with customer service? I'm use to going 3 or 5 rounds of emails to find the answer, but Lucy is super articulate and knows her product inside and out. I would HIGHLY recommend taking TimeTap up on their offer to do a personalized 'support call' and see how perfectly this product will work for your business. Review Source Response from Lumaverse Technologies April 19, 2017 Hey Kimball! Thanks so much for taking the time to leave a review! It's been great working with you to get your account customized. Let us know how we can help further! Lucy cC cynthia C. travel experience specialist. Staffing and Recruiting Used the software for: 6-12 months ### "Timetap makes my day so efficient. " June 1, 2018 5.0 My day is structured and efficient. Pros it is easy to use! Easy to modify ! I like that I can quickly make any adjustments to my day. I like the notification emails. Cons I wish it would send notifications once a call is scheduled to mark complete or incomplete. I often forget to go back in and mark something as complete. Review Source Response from Lumaverse Technologies July 19, 2018 Hi Cynthia, thanks for taking the time to provide your feedback of the software. ~Rashida Kristi A. Senior Project Manager Management Consulting Used the software for: Less than 6 months ### "Great product!!" October 9, 2018 5.0 Great customer service. Really easy to use and set up in a personal way for your company. Pros Will let me load in individual "classes" or sessions, rather than giving access to a full calendar. Cons Some glitches with synced calendars for sessions not showing up on the scheduler. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Kristi, Thanks so much for leaving us such a positive review! We're so glad you've had a good experience with our product and our support team. We did just do a big enhancement to our calendar sync as well over the past week so it should be running much more smoothly moving forward. Thanks again! Lucy JC Jaremy C. Operations Manager Construction Used the software for: Less than 6 months ### "Great Product and Great Customer Experience!" August 22, 2016 5.0 We joined up with Time Tap because of their software sending our client emails and text message reminders automatically. As well as the fact that it pairs up with Google Calendar which is what our technicians use to see their schedule. Lucy Barber did a great job training us and an even better job getting back to me quickly with the many questions I had after the fact. There was even some things we wanted the software to do for us and she and her team would quickly come up with a working solution. Thanks again! Pros Pairs quickly with Google Calendar. Sends emails and text messages to clients automatically and you can even see they confirm their appointment or not! Review Source Response from Lumaverse Technologies August 22, 2016 Thanks, Jaremy, for taking the time to leave this review! I am so glad we got Gentec set up for success on TimeTap and your onboarding experience was so beneficial. Keep us in the loop as other things come up! -Lucy Jesse G. Firearms Instructor Consumer Services Used the software for: Less than 6 months ### "Good app" October 6, 2018 4.0 Pros Able to schedule appointments and see availability of students, also add my availability Cons It took a bit to figure out, no tutorial Review Source Response from Lumaverse Technologies December 26, 2018 Hi Jesse, Thanks so much for taking the time to leave us a review on here! I'm glad you are able to schedule appointments more easily and interact with your students. It is a big software, but I'm glad you were able to overcome the learning curve! If needed, you may find our tutorial videos here helpful for a refresher course on some of the main functions down the road: https://www.timetap.com/getting-started/video-guides.html Thanks, Lucy Talk to a Capterra advisor for free and get results within 15 minutes.