# Page 7 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of TimeTap ## Showing most helpful reviews Showing 151-175 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Community Manager Facilities Services Used the software for: Less than 6 months ### "I used TimeTap for about a day, but stopped using it because it wasn't what I was looking for." May 24, 2018 3.0 Pros I like the idea, it just didn't solve my problem. I like the way that it looks aesthetically. It's organized and clean. Cons It didn't solve the issue I was looking to resolve. I needed people to be able to schedule things themselves and have it come centrally to me, but it didn't work with TimeTap. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, Thanks for taking the time to leave us this review and I'm sorry to hear that TimeTap couldn't solve the problem you were looking to within your organization. I hope that if you have different scheduling needs in the future that you will consider TimeTap again! Lucy MH Marlon H. Used the software for: ### "Always surprising us users with more! " May 18, 2015 5.0 I have been looking for an online scheduling system that makes it super fast to get appointments on my schedule and is really flexible in getting different hours of availability set up each week. I am a consultant and so my availability for client appointments varies from week to week and I needed something that would let me arrange that quickly. TimeTap has been just the ticket on that front: Pros: I can add my schedule well in advance and change it at any time, I can add appointments myself outside of my hours of availability (although my clients cant), I can preview all the changes I've made, I can add some appointments to repeat on a weekly basis, I can embed it on my site, I can sync with Google Calendar Cons: I wish the lists of my appointmetns could all be sortable by columns instead of just ascending date order Overall love TimeTap and their team is great! Have been really responsive to my support requests. Review Source Response from Lumaverse Technologies May 21, 2015 Thanks Marlon! We appreciate the feedback. We'll work on getting those lists to be sortable too since I know that will make the appointments easier to navigate to. Appreciate you taking the time to leave a review for us! AC Aunistee C. Office Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "AMAZING! What a time saver!" November 21, 2016 5.0 We have been using this program for about a month's time now. The ease of everything is very helpful. The staff is MORE then willing to help and will spend as much time with you as needed. Getting the program implemented with the staff was very simple and everyone caught on quickly. I would HIGHLY recommend this to any business who doesn't like to waste time and loves to bring in more customers! Pros The automated emails and text reminders. Cons Still fairly new so some options are not available YET. But they work with you on anything you need. Review Source Response from Lumaverse Technologies November 21, 2016 Hey Aunistee, Thanks so much for taking the time to help us our by leaving a review. It's been fun getting your account setup and customizing those email templates to send out with the right information to your clients. Keep us in the loop as more requests come out and we'll be sure to get those worked in. Lucy PM Patti M. Assistant to Director of Guest Services Used the software for: 6-12 months ### "I use primarily in view mode. I do not make changes" June 1, 2018 4.0 Able to see at a glance who has what client coming in. Pros I am very pleased with the advanced ability to sort easily by person. It makes my job so much easier Cons I do not like having the inability to print a month without overlapping days. It is so much harder to read that way. Review Source Response from Lumaverse Technologies July 19, 2018 Thanks for the review, Patti. I'm glad the staff filter is a helpful tool for your day to day scheduling. KG Kiley G. Financial Services Used the software for: Less than 6 months ### "Great support!" March 8, 2017 5.0 Our company has been using TimeTap for almost six months now. We have a limited number of users and fairly complex business structure. The support team have been very helpful and responsive. I usually get a response within a few hours of asking a question. They have been very patient in helping us get the system set up to meet our needs. I have nothing but good things to say about the product and the support we have received. Pros I like the flexibility of the product and the support. Cons We are still in the learning phases of the software, so we don't have any cons right now. Review Source Response from Lumaverse Technologies March 9, 2017 Thanks, Kiley, for taking the time to leave us this review! It's been great working with you and other members of the Empower Retirement team to get TimeTap up and running for you. As always, keep us in the loop as more changes or help requests come up, Lucy BI Betsy I. Cofounder Used the software for: ### "Customer Service is amazing. With TimeTap, we are able to interview more students quicker!" July 24, 2015 5.0 At Tech Talent South, we've used several different methods of scheduling to set up potential student interviews and we haven't been thrilled with any of them until TimeTap. We believe TimeTap has allowed us to schedule students with greater ease and ultimately resulted in more timely admissions for qualified candidates. The white labeling (our logo / TTS branded page) has also added additional professionalism to our process. However, the main reason we love TimeTap is the customer service. The TimeTap team is professional, friendly, and most importantly - incredibly responsive. They've taken the time to answer any and all questions from a number of members of our team. Even as a younger startup with a tight budget, this product is more than worth it. Thanks TimeTap! TTS loves you! Review Source Response from Lumaverse Technologies July 26, 2015 Thanks Betsy for taking the time to leave a review! You know we love TTS too :). We're so happy that TimeTap has been able to improve the process of interviewing students so that it's less of a logistical headache for you. As always, let us know if there's anything we can do to help with your account! Lucy & the TimeTap team AS Annalise S. Community Engagement Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Wonderful product with GREAT customer service" February 14, 2018 5.0 A much easier scheduling system that saves me time and energy. Pros This software is very easy to use and can be customized to meet your specific needs. The customer service team is prompt, courteous, and incredibly helpful. I honestly have never had better customer service! Review Source Response from Lumaverse Technologies February 15, 2018 Annalise, Thank you for your kind words. Please let us know if there is anything you need from us. KH Kelly H. Counselor Used the software for: ### "Super helpful at scheduling students for office visits" May 27, 2015 5.0 As a high school counselor I oversee about 125 students in each class. Not all of them need to come in and see me, but for the ones who do it's so much more convenient to offer them a link to reserve time than to just have drop ins. I really love how TimeTap's client screens (or, in my case, "Student" screens) are completely adaptable to what I am interested in seeing. Some of the other systems I tried out have so many extraneous fields that I don't use. TimeTap does a nice job of customizing your account so that you're not seeing the information that's not relevant to what you do. It's really easy to use and if you have any questions I have found their support team to be really responsive. While we're at the end of the school year now, this is definitely going to be something I put to a lot of use once we open back up in August. Review Source Response from Lumaverse Technologies May 29, 2015 Hey Kelly, Thanks for taking the time to leave this review with us! I'm glad to hear that TimeTap works well for you and your students. Enjoy your summer and let us know if there's anything we can support you with once the school year rolls back around. Thanks again, Lucy AC Anne C. Acupuncturist Used the software for: Less than 6 months ### "I've only been using TimeTap for a month, but am already very happy with my decision." January 31, 2018 5.0 Pros Your customer training and support are OUTSTANDING. As someone who considers herself a bit of a luddite, I've greatly appreciated the patience and humor of TimeTap's customer service reps. I also the option to view my schedule in "availability" view without having patient names visible to others. Cons I wish "calendar" view also showed availability. I also wish I could change my availability from the schedule/calendar, without having to go thru my settings each time. Review Source Response from Lumaverse Technologies February 1, 2018 Hi Anne, thanks for leaving us a review! We appreciate the feedback and feature suggestion. Our Availability View might be a potential solution for viewing the calendar in differnt way. I'll send a few details over to you. ~ Rashida WM Wallace M. Used the software for: ### "Keeps me organized & on top of my schedule" June 3, 2015 5.0 I no longer have to worry about forgetting an appointment or forgetting to remind my clients about appointments because TimeTap takes care of that without me ever having to think about it. My clients were begging me to offer online scheduling on my website and I was really dreading getting it set up but using TimeTap made it a lot simpler than I had been scared of. As for pros & cons, I really like that it was easy to put on my website and that none of my clients have had any issues with it. I also like how easy it is to customize my account to make it so that the client profiles and appointments have just information that I care about. The app is really fast and the support team gets back to me quick. I wish they had some options for accepting payments but I've asked about that and they have said it's coming out soon. Review Source Response from Lumaverse Technologies June 8, 2015 Hey Wallace, Thanks for letting us know how important the payments are to you. We'll definitely get those worked in soon. Our team really appreciates you taking the time to leave a review for us! Please feel free to let us know if there's anything we can help with! Lucy VR Verified Reviewer Senior Financial Analyst Automotive Used the software for: Less than 6 months ### "Burns feedback" October 1, 2018 4.0 Overall it is a quality product that helps me with day-to-day activities. Pros It helps me manage my schedule. The reminders and alerts are helpful. Cons I haven't been able to read or figure out where the comments are posted. Review Source Response from Lumaverse Technologies December 26, 2018 Hi there, Thanks for writing in with this review. We'd be happy to help you figure out where comments are posted if you want to write to us at support@timetap.com. We can also have comments sent to you via email as well as sync to your third party calendar if you'd like. We'd love to help you out with all these options! Best, Lucy ME Marc E. Owner Used the software for: ### "TimeTap has made a positive difference in my business." July 8, 2015 5.0 TimeTap gives my customers the ability to schedule appointments with me without having to get me on the phone. I can't over-state how much of a differentiator this is for my business. No longer are they waiting for a return call from me if I'm on a project or with another customer. And that TimeTap gives me all the appointment details right in my calendar in near real-time, I now have much more flexibility to manage my time and be more productive. I would also add that support from TimeTap has exceeded my expectations. They have been responsive and accurate with their support, and even made suggestions on how to improve my customers experience. Overall, exceptional product and great support. Review Source Response from Lumaverse Technologies July 9, 2015 Hey Marc, Wow! I so appreciate all the kind things you said here. I am glad that it's giving you more flexibility and freedom when you are working on projects with a customer. I know that Google sync has been acting up lately. We are looking into it and will see what's causing the ongoing issues to get to the root of it and rule it out as an issue altogether. Thanks again, Lucy ARV Allan Ricardo V. administrador Banking Used the software for: 6-12 months ### "A ferramenta atende o prometido." March 28, 2023 4.0 Pros Possui ampla opção de configuração para o tipo de negocio escolhido. Cons O valor poderia ser mais acessível pois há outras fermentas mais em conta. Review Source JR Jesse R. President Events Services Used the software for: Less than 6 months ### "TimeTap is robust and customizable but easy to set up. " January 20, 2018 5.0 Pros We were able to adapt TimeTap to meet the needs of a demanding client with complicated needs. Only a handful of the competitors could do what was required and they all seemed much harder to set up and test. Support, led by one of the customer rep, helped us set up and learn the system quickly and to quickly adapt to every curveball client change order requirement. Cons It's a big task, but it would be nice to have the option to adapt the graphic look of the scheduler to exactly match the website we tied it to. Review Source Response from Lumaverse Technologies January 22, 2018 Hi Jesse, Thank you for your review. We really appreciate it. We are working on a new client scheduler that will allow you to better match your website. EF Elizabeth F. Director of Operations Education Management Used the software for: Less than 6 months ### "Time Tap" September 29, 2018 5.0 Timetap overall has been great and we are very satisfied with the change that we made to work with them. They have always been very supportive and I have never had to wait more than 5 minutes to speak to someone when I had a question. This is HUGE for me because we are very pressed on time so having the flexibility helps us a lot! Pros I love the convenience it has to create classes and schedule our students. Plus the feature that allows parents to schedule on their own has really made everything more convenient for us! Cons We would love to have multiple text features including mass texting without being charged an additional fee. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Elizabeth, thanks for the feedback! For any feature help please let us know at support@timetap.com. JN Jake N. Musician, Music Teacher Music Used the software for: Less than 6 months ### "TimeTap, thoughts from a new user" September 28, 2018 5.0 Overall Timetap has been making scheduling (and rescheduling) rather easy and saves the user time by eliminating the need to shuffle through files or open a different program to find a client's information and get in touch. Pros Timetap has made communication more streamlined between staff and clients, and with schedule changes it saves the extra step of writing an e-mail. Cons Occasionally when an event is scheduled the time listed is correct, however the display has glitches where a one-day event appears to span over the entire week or takes up more space than it should. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Jake, please let us know at support@timetap.com if you're seeing any discrepancies on the calendar in regards to these service durations. AK Alexi K. Course Assistant Used the software for: Less than 6 months ### "Great program for financially challenged individuals." June 20, 2018 5.0 It allows me to give my students more options to set up appointments with me when they're not physically around me or if they have last minute needs, they can set up an appointment when I'm available with no troubles. It also allows for easier time management on my part because I don't have to e-mail back and forth or track down students to finalize details, it can all happen through their appointment details. Pros It allows me to let my students book their own appointments based on my availability, but also allows me to have full control to modify anything I need to if the student has last minute requests or changes. Cons I use the free version because I am a student worker and can't afford the professional (nor do I need all of the bells and whistles that come with it), but I would have liked to be able to link it to my calendars so I don't have to log in every time I need to see my schedule for the week. Review Source Response from Lumaverse Technologies July 18, 2018 Hey Alexi, We appreciate the kind words and you taking the time to leave us a review. Let us know if we can help. Love seeing that the ease of use is making your scheduling process smoother. - Meaghan TR Tonya R. Therapist Used the software for: ### "Makes office life more organized" June 3, 2014 5.0 We were missing a ton of phone calls at our massage therapy practice which was full of independent therapists. An assistant was handling the phones in the morning part time, but in late afternoons when people would call for last minute appointments we were missing out a lot of opportunities. Using checkAppointments has been great because it integrates with Google calendar which we use on our phones, takes payments up front which reduces no shows and the awkward payment exchange after the massage, and it's easy to change an individual staff person's availability on the fly without it affecting everyone else's. Their support staff is great and really responsive. The one con would be that their UI needs a bit of work; looks like it is from the 90s. Especially next to all the more modern designs of apps these days, they should consider an update to the interface. Other than the design though, I can't complain because it has all worked with minor issues and the issues I have had have received speedy responses from their support staff. Review Source WK Will K. Professional Speaker Education Management Used the software for: 6-12 months ### "I was skeptical at first, but now I'm a fan." September 28, 2018 5.0 After using appointmentcore, We were thrilled with the address integration of TimeTap. Pros Time Tap's geographical integration has transformed the way we schedule clients. Cons Good question. I'm so happy with it overall. Review Source Response from Lumaverse Technologies October 8, 2018 Thanks, Will! We're excited to know TimeTap has made such a difference for your business. CC Cody C. Store Manager Sporting Goods Used the software for: Less than 6 months ### "Good Features but not as User Friendly as I would like" September 28, 2018 4.0 Overall it has been very good. It has greatly enhanced our customers experience booking appointments and services with us. Pros Overall the program works very good. It is easy to get an overview of your day/week/month. Adding users is also easy. There are a ton of great features that you can easily adjust to what you need. Cons I struggled to figure out where buttons to change things and set schedules easily were. I am not the owner of the account, just one of the managers so I don't have all the controls. Review Source Response from Lumaverse Technologies October 8, 2018 Thanks, Cody, for taking the time to leave us a review. If you have any questions while you're in the system feel free to reach out to us using our in system chat feature. tA tamadher A. researcher Used the software for: Less than 6 months ### "the program is easy to use " June 4, 2018 3.0 Pros the massaging system after booking appointments for patients, that we can customize a message nad send it to them, like a thank you message or the details of the appointment Cons that we can't add reminders for staff when notes are added to the patients and if there is a certain time this patient should be called Review Source Response from Lumaverse Technologies July 18, 2018 Hey Tamadher, Thank you for taking the time our of your day to write us a review, we greatly appreciate it. In response to your notes in the con section we have added a feature call Automated Messaging Triggers that I think would help with the additional reminders to staff. I will send you an email with more information on set up and implementation. Thanks again! -Meaghan DF Debra F. Used the software for: ### "Review of my TimeTap and CheckAppointments experience " April 26, 2017 5.0 I really don't know how to express the gratitude we (here at the SolePath Institute) feel for our TimeTap customer service team. We have worked with quite a few members of the team, but a special shout-out for Lucy and Elvis is needed. They go above and beyond when helping us solve problems and find the perfect balance between teaching us how to do it and helping us by doing it for us. They make us look professional and we keep track of all of our appointments perfectly. But that is really what we expected when we purchased your service. What has been the great surprise has been your team. They make us feel good - they do a great job - and we are more than grateful for being a client of yours. With thankfulness, Dr. Debra and the SolePath team. Review Source Response from Lumaverse Technologies April 28, 2017 Hey Debra, Thanks so much for taking the time to leave this review for us! It means a lot and supports us as we grow to show our value to more businesses. It's been fun working with the SolePath team to get your account well configured! Let us know as other questions come up. VC Valerie C. Owner Used the software for: ### "At this point, I don't think I could live without it" May 11, 2015 5.0 I feel like I have been through the ringer with scheduling softwares trying to get them to work for my studio. TimeTap has been a godsend insofar as simplicity and functionality go. I can set up what paintings we'll be doing each night of the week and people can come and decide which ones they'd want to do. It sounds simple enough but really finding the right solution for my business model has meant switching between 10 or 11 different programs at this point. I am sick of setting up online scheduling portals but am really glad that I've now found the right fit! PS -- their support staff is stellar! I've yet to ask for something they can't accommodate and they really know their stuff. Review Source Response from Lumaverse Technologies May 14, 2015 Thanks Valerie for all the kind words! We're glad you've finally found a solution (switching between that many software providers does sound like a headache!). It's been our pleasure to work with you to get Painting with a Twist set up to accept bookings online for your nightly/weekly painting sessions. Thanks again, Lucy BN Becca N. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "They’ll bill you forever even after you cancel. " December 21, 2020 1.0 Pros Nothing at all. I wish I’d never used it Cons They keep billing me even though my account was cancelled. This is the second time I’ve had to contact them to cancel an erroneous charge after I cancelled the auto renew. The person I’m talking to keeps requesting my invoice or my log in information. I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged Review Source Response from Lumaverse Technologies December 23, 2020 Hi Becca, I'm so sorry you've experienced issues getting your account cancelled. Our goal is to make the process as easy as possible, so we'd like the opportunity to chat with you about how we can improve. We'd also like to make sure your account is cancelled so you don't continue to see the monthly charge. Please reach out to us at support@timetap.com so that we can help cancel your account using other information you may have access to that could help us identify which account is yours. CM Corinna M. Community Manager Used the software for: 6-12 months ### "Easy to use, customer friendly" May 29, 2018 4.0 Easy administration of external visitors. Pros The calendar tool of the software gives a good overview and is easy to understand, very customer friendly. Cons Calendar does not implement national and regional holidays automatically. Furthermore, we did not figure out how to share sign-up links with customers yet, whom were registered by us. Review Source Response from Lumaverse Technologies June 1, 2018 Hi Corinna, we actually have a pre generated message (email) to send to customers that includes a link to your mini website. Our support team will follow up with you shortly for more information on how to accomplish this. Thanks for taking the time share your thoughts on the system! We value your feedback. Talk to a Capterra advisor for free and get results within 15 minutes.