# Page 8 | TimeTap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is TimeTap the right Mental Health solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139709/TimeTap/reviews --- TimeTap 4.5 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 8 - Reviews of TimeTap ## Showing most helpful reviews Showing 176-200 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Gwynn L. Owner and Personal Trainer Used the software for: ### "Getting on board but am pleased with user-friendliness and ease of use." February 12, 2016 5.0 After years of a paper calendar for scheduling my in-home personal training clients, it was time to find an online appointment scheduling option. Online scheduling should be easy, but it does not come naturally to me. So, the good reviews about ease of use, customer service, and the reasonable monthly subscription are why I tried TimeTap. I am encouraged by how well it is working thus far. Over the past six weeks I've spoken with Lucy, Addy, and Shawn. They are accessible and truly helpful and listen to my questions with respect. My clients and I are still in the learning curve, but those who have explored it are very happy with TimeTap and that I made the leap into online scheduling. Review Source Response from Lumaverse Technologies February 29, 2016 Hey Gwynn, Thanks so much for this review! It's been a pleasure working with you to get you onboarded. Please keep us in the loop as you find ways to make TimeTap easier on your clients and we will work with you to get your account working flawlessly. Best, Lucy VR Verified Reviewer Systems Administrator Human Resources Used the software for: I used a free trial ### "Tap into your Time with TimeTap" January 8, 2019 4.0 Pros This is a good tool to use for scheduling appointments and meetings Cons I have not used this product in a capacity to come across its flaws Review Source Response from Lumaverse Technologies January 9, 2019 Hi there, Thanks for taking the time to leave us a review. I'm sorry that your experience hasn't been a 10 out of 10 so far. Please feel free to reach out to our support team at support@timetap.com to let us know what we can do to improve your experience with TimeTap. Thanks, Lucy AB Amy B. Marriage and Family Therapist (C) Used the software for: Less than 6 months ### "Time tap has been great for a calendar system and for automatic scheduling reminders for clients. " May 24, 2018 4.0 Pros It is confidential and it's Free Platform serves my needs adequately. As a small mental health therapy practice, affordability, ease of use, and confidentiality are of utmost importance. Cons I do wish that for individual meetings, I could schedule more than one client at a time. As is, I have to set up a "class" to have a meeting with more than one person. This is easily surmountable by scheduling two overlapping appointments, but it does take away from efficiency. Review Source Response from Lumaverse Technologies June 1, 2018 Thanks for showing your support, Amy and for trusting TimeTap to meet your most important scheduling needs. TW Tasha W. Owner dvm Used the software for: Less than 6 months ### "Have not been happy" May 25, 2018 1.0 Pros Online scheduling; i like thag owners can achesulone onkine if needed. I loke the text and email reminders Cons The phone app- doesnt work well. Cant drag times. Cant set up text or email info if not tech savy. Want it more simplified with setup. Cant make my online scheduler page look good- even asked website designer to help but he said there was nothing more they could do Review Source Response from Lumaverse Technologies December 26, 2018 Hi Tasha, I am sorry to hear about your experience using our scheduler. We are updating our client facing interface as a priority in 2019 so I hope you'll reconsider us in the new year. Thanks for your feedback, Lucy CP Christen P. Associate Consultant Used the software for: 6-12 months ### "met the needs for our project" May 24, 2018 4.0 Pros ability to have multiple people on one shared calendar. Useful to be able to know additional shared time with colleagues Cons difficult to change time blocks when availability changes. manipulating the time that had been blocked outside of the software through additional means. The invitation through timetap was also sometimes offputting to receiving clients. Review Source Response from Lumaverse Technologies June 1, 2018 Hi Christen, Thanks for the feedback. We are happy to help streamline your process for adding and updating availability as well as your outbound customer messages. Please reach out to us at support@timetap.com for assistance. CP Clara P. Evaluation Director Research Used the software for: Less than 6 months ### "I Love TimeTap!" August 17, 2018 5.0 I'm doing multiple interviews with very busy people and TimeTap lets them pick a convenient time for their schedule without any back-and-forth emails. It also reminds them (and me!) 24hrs ahead of the appointment and it blocks that time on my Google Calendar. I love it! Pros It saves so much time and saves having to do countless back-and-forth emails to schedule multiple interviews with people. Cons I would like more feedback about the sync with Google calendar - how often that happens, is it automatic, if my calendar fill up will TimeTap keep someone from scheduling in a blocked timeslot? Review Source Response from Lumaverse Technologies September 17, 2018 Hi Clara - once you've synced to a Google calendar, each time an appointment is booked with you, that appointment annoucement is populated automatically on your Google calendar. If updates are made to the appointment, the calendar announcement will update automatically as well. If you have a blocked time on your external calendar, TimeTap will register that time as unavailable and will not display that time slot as a booking option to your interviewers. PA Patricia A. Senior Coach/Consultant Used the software for: Less than 6 months ### "I find it clunky to use and it took some time to figure out how to enter my availability. " May 31, 2018 3.0 Pros I like the appt reminders; the recent ability to enter a set, repeat pattern of availability; I can put breaks in the day for any amount of time I need. Cons It does not automatically populate my ics calendar with appts when clients schedule them. I have to always check timetap to see if anyone signed up. The appt reminder doesn't include my zoom hotlink for ease. Review Source Response from Lumaverse Technologies July 19, 2018 Hi Patricia - Happy to help you streamline the messaging and calendar sync issues mentioned. You can include tags in the reminder email to display your zoom info. I'll follow up directly with instructions. ~Rashida KF Kevin F. Owner/operator Used the software for: ### "Very user friendly" January 28, 2016 5.0 I was looking for a scheduling program for my private training gym. I was using one but it was so complicated and required so many add ons that I decided I'd look for something better. Well I found it. Time tap has everything that I need ,is so easy to use and set up, and if you are a stickler for detail, you can even customize the color layout to better fit your website. I had a few minor glitches synching with my google calendar and the problem was solved right away with a few phone calls. Shawn talked me through everything and verified later on if everything was working fine. AMAZING service! Get this program if you need to keep things in check. Review Source Response from Lumaverse Technologies February 2, 2016 Hey Kevin, Thanks so much for leaving this feedback! I'm glad that it's been such a smooth process getting things set up. Shawn is awesome and great at getting things resolved on people's schedulers to really have it customized for the business. Thanks again, Lucy JP Josh P. Owner Facilities Services Used the software for: Less than 6 months ### "It works but.." October 1, 2018 4.0 7 Pros Customers can schedule themselves while entering in their on personal info. Cons We started a trial period with all of our payment info. For some reason after trial it didn't renew. It took around 3 weeks to figure it out and now we lost our discounted rate. I don't think we will keep this much longer Review Source Response from Lumaverse Technologies December 26, 2018 Hi Josh, Thanks for taking the time to leave us this review. I apologize that the issue with the billing information took so long to clear up. If you have issues in the future, please feel free to call us at 202-753-7351 (open between 9am - 6:30pm Monday - Friday US/Eastern), email us at support@timetap.com, or book a support call with us here: https://www.timetap.com/online-support-call.html While we do offer a 10% discount if you subscribe to an annual plan as well as a discount if you are a non profit, we don't run promotional discount offers at large. If we worked out an agreed upon discount for you, we'd be happy to honor that if you can forward the communication that was on to support@timetap.com Thanks, Lucy BB Brian B. Founder/COO Used the software for: ### "Simple, integration Google ease and automation, customer service is quick, fast and really good." May 24, 2016 5.0 Pros: Customer service knowledgeable, efficient, timely White labeling/Branding with company logo is awesome Versatility with scheduling periods and options are endless. Cons: having the ability to integrate with more 3rd party software Review Source Response from Lumaverse Technologies May 25, 2016 Hey Brian, Thanks for taking the time to leave a review for us! I understand what you're saying about the integrations aspect. While we have several payment processing integrations and the google calendar integration, we are planning to expand our number of integrations by the end of the year. Please feel free to send me the name of your EHR that you would want to integrate with and we can scope it out. Best, Lucy DB Danielle B. Used the software for: ### "First time in 15 years I've not gotten a headache from scheduling" June 23, 2015 5.0 Seriously. My least favorite thing about coaching has always been having to manage my calendar for calls and meetings and follow ups. I have tried out other scheduling software but they have never been flexible enough to handle my schedule which changes every week. TimeTap's been really easy to learn and I've been able to get all of my questions answered by their support team. One of their team members even sat with me on the phone to go through getting my account fully set up. Ever since then, it's just been smooth sailing. I really can't get over how it meets all of the needs I have and let's me store custom information on all of my clients. Review Source Response from Lumaverse Technologies June 23, 2015 Hey Danielle, Appreciate you taking the time to leave a review for us :-) , and I'm so happy to hear that your experience with TimeTap has been so good. Glad we could end that 15 year headache! Let us know if there's anything we can help with, Lucy GB Grace B. Piano Faculty Music Used the software for: Less than 6 months ### "Time Tap " September 28, 2018 4.0 Pros I like how easy it is to reschedule appointments. Cons 45 minute slots show up visually as taking up a full hour. That can make it difficult to see where free 15 minute slots are in your schedule, because there is no blank space left between appointments for 15 minutes. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Grace! You can actually turn off the option to show the 15 minute buffer on the Appointments view by visiting the Appointments Settings. Please contact us at support@timetap.com or send us a chat the next time you're in the system. A member of the support team would be glad to help you get this set up. JD Janet D. Coach Professional Training & Coaching Used the software for: 6-12 months ### "Simplify your appointment calendar!" October 5, 2018 4.0 Easy to use. Pros Set up in easy - clients have the ability to sign up in available time slots and to adjust when needed. I am then notified by email that the appointment has been changed. This tool alone saves time co-ordinating with clients, they set the times. Cons As with any new software there is a learning curve and I am sure there are still tips and tricks that I could use to help me. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Janet, thanks for the review! If you have any questions about the other feature options, please send us a chat or book a support call at help.timetap.com. HS Helen S. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "TimeTap Review" March 4, 2021 4.0 Our company use this software keep track of the orders and it is very helpful. Pros TimeTap is extremely useful in my line of work that helps with keeping track of orders. The software is also very easy to navigate through. Cons So far I had no issues using TimeTap, so I do not have an opinion on making improvements to the software yet. Review Source BL Brian L. Attorney at Law Law Practice Used the software for: Less than 6 months ### "Review for Time Tap" November 15, 2016 5.0 I think this program is great. They have a support button on the bottom right which actually gives almost real time help. They are also open to suggestions as to how to make it even better. I have a Law Office and use this program all the time. I have worked many times with Lucy at Timetap and she is definitely an expert at what she does. I would highly recommend this program. Pros Ease of use and functionality Cons I suppose certain items could flow eaiser Review Source Response from Lumaverse Technologies November 15, 2016 Thanks so much, Brian, for taking the time to leave this review! Very appreciated. Keep the feedback coming so we can keep fine tuning TimeTap to your needs. Best, Lucy JB Jennifer B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great customer service" March 28, 2020 5.0 Pros Very ease to use. We like the Square Software integration. Cons Overall ease of use. Some areas are tricky to use for the first time user. Review Source Response from Lumaverse Technologies March 31, 2020 Hi Jennifer, Thanks so much for taking the time to leave us this review! We're glad you found a fit for your scheduling needs with us at TimeTap! Please reach out to us if you have any questions on anything, Lucy Rachel G. Office Assistant Used the software for: Less than 6 months ### "Great software to stay organized and not miss important dates!" April 4, 2018 5.0 Pros With several staff members on our team, it can be hard to keep from double booking or missing an event. This software makes it easy to stay orgaznized office wide! Cons There's a 30 day free trial version but then it costs money which can add up. I wish there was a quality free version as an option as well! Review Source VY Victoria Y. Office/HR Manager Consumer Services Used the software for: Less than 6 months ### "Convenient and Client Friendly" June 28, 2019 5.0 This was the first year we used a scheduling software to schedule our irrigation appointments for clients. We wanted a product that would be easy to use, would send reminders to clients and would allow us limited missed appointments, a problem we often had in the past. It worked perfectly and our response time with our customers was exceptional! Pros This product perfectly met our scheduling needs. I especially loved the hibernation option, as we are a landscaping service and do not need to schedule appointments year-round. Cons None- it had all the options I was looking for! Review Source Response from Lumaverse Technologies July 23, 2019 Hi Victoria, We really appreciate you taking the time to give us this feedback and for using us during your landscaping business's busy season! We hope you'll reactivate your account next year when the busy season starts again! Thanks, Lucy BM Bailey M. Used the software for: ### "Simple & Easy! Fast responses everytime!" May 29, 2015 5.0 I've been with TimeTap for 6 months now and I'm really happy with them. I am just trying out the Beta version of their product so right now it is free for me to use, but their pricing after Beta looks to be affordable too. It's easy to use and if you don't know what something does their support team will get you an answer in less than an hour most times. I like the fact that my clients can book online with me and that it's so easy for them to do that. I also like getting the appointment confirmations and updates through my email. The app is really fast and works on my iphone too. Highly recommend! Review Source Response from Lumaverse Technologies June 2, 2015 Hey Bailey, Glad you've had such a good experience with using TimeTap! We're excited to keep getting you more features to make booking at NuYou clinic even easier and more efficient for you and your clients. Thanks for taking the time to leave a review. Best, Lucy KS Kaia S. Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "Timetap" October 5, 2018 3.0 Pros I like that I can see my client list from home so I know what time to be at work. I like that I can use my finger print to sign in. And that I can add time off from the app. Cons It has glitches, it only lets me see one days schedule then if I try to click on tomorrow’s schedule, it has an error message. Sometimes the app works like it should and other times it doesn’t. Review Source Response from Lumaverse Technologies October 8, 2018 Hi Kaia, We would like to hear more about your experience with the app. Please email us at support@timetap.com. Thanks for sharing your feedback. TM Tim M. Owner/Director Mental Health Care Used the software for: Less than 6 months ### "Very helpful for a large therapy practice" October 3, 2018 5.0 We upgraded from an older scheduling program and this was well worth the investment. It is saving us costs by its great accuracy and the front office staff love how easy it is to maneuver Pros I like the flow and the amazing customer service we have experienced Cons Nothing yet. This has been such a bright spot in our admin world I have nothing negative to add thus far. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Tim, So glad to be a bright spot for you team! Please let us know if there is ever anything we can do to improve your experience by emailing us at support@timetap.com Thanks, Lucy JS Jon S. Executive Vice President Professional Training & Coaching Used the software for: Less than 6 months ### "TimeTap Review " October 9, 2018 5.0 Easy to use. Great customer service staff. Overall good review from clients so far. Pros Makes scheduling with clients easy with less time between back and forth emails to find a time that works for both parties. Cons We would like to offer times and then let the client select phone call or video conference. From discussing with Customer Service this option does not exist in the appointment making process. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Jon, Thanks so much for taking the time to leave us this review. I'm sorry to hear that the feedback you got from our support team RE: offering times and letting your client select either phone call or video conference wasn't possible. I do believe this is something we should be able to do pretty easily. Please book a support call with me at this link https://www.timetap.com/online-support-call.html and I'd be happy to talk to you more about what you're looking to do -- it does sound feasible but we can discuss further. Thanks, Lucy SG Sharon G. Owner Used the software for: ### "Has helped out my business a ton" May 22, 2015 5.0 I love TimeTap because it is so easy for my clients to book with me right from my website! I no longer have to send back and forth emails around what times will work for me vs for my client. I run a photography studio so it has been great to get this on my website so clients who are interested in engagement shoots or family shoots can view my availability. It's also helped to make the whole review of photos after the shoots over a lot easier since I can let clients schedule their time for the review too. Love all the features I get here and the customer support team is stellar. Review Source Response from Lumaverse Technologies May 27, 2015 Hey Sharon, It's been fun to work with you to get S.G. Photography all set up on TimeTap! We appreciate you taking the time to leave us a review, too. As always, let us know if there's anything we can help you with. Thanks again, Lucy mL marcy L. sales Retail Used the software for: 6-12 months ### "Marcy's review" October 11, 2018 4.0 We use it for our customers to schedule bike fittings. It allows them to choose their store location & technician. Pros Customers can access our schedule & make their own appointments w/ us. Cons At first Timetap didn't send reminder emails to our staff, but that's been fixed now. Review Source Response from Lumaverse Technologies December 26, 2018 Hi Marcy, Thanks for taking the time to leave us a review. We'd love to get your experience up to 5 stars so please feel free to reach out to us at support@timetap.com to let us know what we can do to improve your overall use of our product. Thanks, Lucy KP Kendra P. Owner and Operator Food & Beverages Used the software for: Less than 6 months ### "Makes business and appointments a breeze!" September 11, 2017 5.0 Pros Love the block scheduling, customization, automated email response, text message alerts, tech support, and overall ease of use. Cons I wish that there was an app available for users to log into and instead of having to log into the website Review Source Response from Lumaverse Technologies September 12, 2017 Hey Kendra, Thanks so much for taking the time to leave us this review! It's been a lot of fun working with you to get Cupcake Coop & Co all set up with scheduling pickups and deliveries! Also, we do have a mobile app. I'll message you the details on that! Lucy Talk to a Capterra advisor for free and get results within 15 minutes.