Average Ratings

2 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Smart Housing
  • www.smarthousing.com

About Smart Housing

Free web-based property management software. Collect rents online, tenant screening, application for tenancy, full expense accounting.



Smart Housing Reviews

Great Company, Good People

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the Smart Housing enterprise system for the better part of a year now. They have been quick to adapt their services to our specific needs. The team is great from the top down, and always are quick to locate via phone or email.

Flawed Program that has never lived up to promises.

Apr 23, 2015
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I began using this software because Smart Housing partnered with my local Apartment Association and offered us the software for what seemed a reasonable rate. Unfortunately the software has never met the advertised expectations and basic functionality that was promised. They have always been professional and polite when I have contacted them about problems with the software, however there has never been the option to talk to a live person and email communications sometimes take days to resolve issues. Perhaps this latest communication with them best sums up their software: "Thank you for reaching regarding the improvements to the property management system. I understand your frustration, hopefully this will shed some light on what we have been up to.

Over the past year we have been working on building a new accounting system that will enable us to fix the majority of our underlying functionality problems. Our current accounting system was built just to handle tracking of incoming rent payments, from here we have continued to add additional functionality to an inherently flawed design; although our rent payment engine works as it was designed, the system continually has issues with everything else we have bolted on." The email continues to describe the new system that they will be launching in June at the National Apartment Association.