# Maxio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maxio the right Subscription Management solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139751/SaaSOptics/reviews --- Maxio 4.3 (255) [View alternatives](https://www.capterra.com/p/139751/Maxio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maxio Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews BN Bolortuya N Business Operations ManagerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Maxio allows us to integrate with our other core services like QBO and Hubspot, also it better tracks our yearly and monthly reoccurring revenue. “ May 30, 2024 Tommy M Growth TeamComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “It was an upgrade from managing subscriptions on stripe but ultimately things got really messy and the process with maxio wasn't automated enough for what we needed.“ August 21, 2024 AL Ashley L Sr. AnalystEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “we are a smaller business so ease of customer service support, issue remedying and security are TOP priority for us.“ December 2, 2025 DP Daniel P CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “This made it impossible to indicate programmatically that there was no usage but should be a default bill, so I needed to send 1 when 0 was the usage AND I needed to remember which service the customer was using4.“ September 8, 2023 AH Alysia H Assistant ControllerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I love the automated invoice reminders and that we can enter in both AP and AR information in one platform.“ February 26, 2025 CZ Charles Z PresidentAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “Nobody has a phone number and ignores emails.“ July 3, 2025 AH Alysia H Assistant ControllerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “In my opinion, it can be a lot more user friendly, and there are lots of moving parts and areas to update.“ February 26, 2025 DP Daniel P CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “We spent 10s of hours migrating customers individually and asking them to re-submit cc details because Maxio said bulk migration was clunky and not recommended.“ September 8, 2023 ## Showing most helpful reviews Showing 1-25 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Loris D. Used the software for: 6-12 months ### "Best Till Date" November 4, 2016 5.0 It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy. Pros Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users. Cons The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools. Review Source AH Alysia H. Assistant Controller Information Technology and Services Used the software for: 1-2 years ### "Maxio Review" February 26, 2025 4.0 Overall, I think Maxio is a beneficial platform once you spend lots of timing training and learning the system. In my opinion, it can be a lot more user friendly, and there are lots of moving parts and areas to update. The reports are nice but can be complicated as well. Pros Once everything is set up, there are many reports you can pull. I love the automated invoice reminders and that we can enter in both AP and AR information in one platform. Cons Very timely to set up and many of the dedicated support reps were not extremely knowledgeable with complex set ups. Reports can be touchy but once set up and customizations are set, they are very helpful. Not extremely user friendly in the beginning since there are so many moving parts in many different areas, but once you get use to everything it is nice. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted a more robust platform and Maxio offered more reporting and synced with HubSpot. Review Source CZ Charles Z. President Accounting Used the software for: 6-12 months ### "WORST CUSTOMER SUPPORT and FAULTY PRODUCT" July 3, 2025 1.0 See above the experience from maxio has been terrible from start to finish. They are threating the livelihood of my business due to errors in their own product. They refuse to do anything to fix it just want to play hot potato with the issue and never resolve it, Pros Nothing, the sales process lied about the functionality of the product. Really poor product for invoicing in high volume is suited for small business. Cons Maxio has consistent errors created by themselves that do not allow you to send invoices. This is impacting my ability to collect on customer payments for my business. Customer support is NON - EXISTANT. They do not have a phone number and can never give an ETA on providing fixes to errors in their own software. I am paying for a product that does not work and nobody at Maxio will talk to you and get on a call. Nobody has a phone number and ignores emails. Switched from [Recur360](https://www.capterra.com/p/220015/RECUR360/) Numerous reasons were needed to make swtich Review Source BN Bolortuya N. Business Operations Manager Computer Software Used the software for: Less than 6 months ### "Maxio review" May 30, 2024 5.0 It was a good experience, the implementation team was great and really helpful. Pros Maxio allows us to integrate with our other core services like QBO and Hubspot, also it better tracks our yearly and monthly reoccurring revenue. Cons Since the platform is massive it is hard to learn and navigate, a steep learning curve. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) We needed a better revenue recognition tool that syncs with QBO. Review Source BS Bob S. VP-Finance Computer Software Used the software for: 6-12 months ### "SaaSOptics - The Perfect Fit for our Subscription Needs" November 17, 2020 5.0 Like most start-ups, we moved from the subscription spreadsheet to the SaaSOptics platform so our initial need of having an automated system in place was solved immediately. Since then it's only gotten better. It was kind of like not realizing we had a headache until it went away. The more we use the SaaSOptics platform the more we find out it can give us, from ARR to Churn to Invoicing, to collections and more. We've also discovered that SaaSOptics as a company has a very strong commitment to customer success and that means we have access to people who really know the product and can advise us on how to achieve our goals for using the platform. Pros Pretty much everything, and I'm not kidding. It's a fairly complex software to gain proficiency with but once we did we were continually amazed by the additional functionality we discovered on an almost weekly basis. The flexibility of the invoicing system, the crazy extensive reporting capabilities and integrations with our Salesforce and QBO accounts make our work experience so much better. Plus our Board loves the data coming out of the solution. The other thing I love about the software is their customer support team. Wow, they are some of the best support people I've ever encountered. Totally worth signing up for that aspect by itself. Cons It is a complex system to learn and I didn't have proper expectations set going into the UAT. I was frustrated that it wasn't more intuitive but having learned how to use the software I now realize that it would've gone much better earlier if I had just committed to learning the system earlier. One good thing about this is that I can make mistakes and undo them when I do. Alternatives considered [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/)[Zuora](https://www.capterra.com/p/84232/Z-Billing/) Reason for choosing Maxio It came down to functionality, 100%. SaaSOptics did a much better job of giving us the information we needed for our specific subscription billing/reporting needs. We've never regretted making the choice to implement SaaSOptics. Review Source Tommy M. Growth Team Computer Software Used the software for: 6-12 months ### "On the fence" August 21, 2024 3.0 It was an upgrade from managing subscriptions on stripe but ultimately things got really messy and the process with maxio wasn't automated enough for what we needed. It also took a long time for us to get in touch with our rep about issues we had Pros Ability to make parent/child accounts and manage add-ons was a nice upgrade from stripe. Cons Implementation was an issue from the start and we never got things working the way we needed to or intended to. The maxio team wanted to charge additional hours to fix the issues on top of our yearly subscription price, it ended up being easier to move to another platform Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Maxio In the end we migrated away from maxio and moved to chargebee Review Source DP Daniel P. CEO Education Management Used the software for: 1-2 years ### "10 months of an onboarding nightmare" September 8, 2023 1.0 I didn't have enough room for all of the cons:Onboarding checklist in Guide CX had items with no resources and wasn't even applicable to our business. We found it nearly impossible to get in touch with management when our implementation consultant for the first 6 months was negligent. The only way anything got done is if WE took meeting notes and emailed action items to the Maxio team. We spent 10s of hours migrating customers individually and asking them to re-submit cc details because Maxio said bulk migration was clunky and not recommended. Product catalog was built incorrectly due to negligent Maxio employee and had to be completely rebuilt. No revenue visibility for 8 months other than lump sum. SaasOptics is a nightmare and QB integration is even worse. Simple revenue report not included in our $600/month plan. Javascript required for any signup page customization. For more complicated products with multiple components or billing scenarios, testing was limited. With an API as complicated as Maxio's, we really needed a feature like Chargebee's "time machine" to ensure proper functioning. The only way to triage our clients' tech issues was by asking them to complete technical tasks beyond their understanding (screenshotting their browser console). We weren't instructed that we needed to enable 3D Secure in Braintree, which lead to a host of client issues with the public signup pages, multiple support tickets dragged out over weeks, and thousands in lost revenue. Pros \- The Maxio interface (excluding SaaSOptics) is clean.- Our experience was so bad that it pushed us to find another solution and we found Chargebee. They have been amazing and have accomplished in 4 weeks what took Maxio 10 months. Cons \- We are a small company and the onboarding process took over 10 months to complete- Our developer is a former Google dev and expressed that he has never been more frustrated with a company than he was with Chargify/Maxio. His points below:1. No Golang API.2. Their API was poorly documented and things had to be guessed.3. Everyone is enrolled in everything, just use a non-zero usage to activate. This made it impossible to indicate programmatically that there was no usage but should be a default bill, so I needed to send 1 when 0 was the usage AND I needed to remember which service the customer was using4. Time zones never did get figured out. Eventually we abandoned recording usage on the first & last day of the month5. highest-day-billed is not an available feature set, which meant yet another thing our billing integration had to take care of.6. There was little time to verify the bills before they went out. It did not appear configurable7. Consultants seemed to struggle with their own system.8. There was effectively no way to 'dry-run' without changing all the parameters for a shorter time period which then work differently. It effectively required building an unrelated system which we had no time for.9. Negative usages horror: you can't correct something day-by-dayMore below! Alternatives considered [BillingPlatform](https://www.capterra.com/p/184278/BillingPlatform/)[Gotransverse](https://www.capterra.com/p/140969/TRACT/)[CheddarGetter](https://www.capterra.com/p/122702/CheddarGetter/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Maxio Maxio (via information we found on their website and in the initial sales call) seemed like the most comprehensive fit at the time and we liked the interface. We eventually found out that there was a massive gap between what was promised us and what was actually delivered. Below is an excerpt to an email that we sent to the technical solutions consultant and sales rep: "I am, however, frustrated that a solution promised in the demo call ended up being a solution that was so cumbersome that 1) no one knew how to implement it except \[tech consultant\], who I was never able to get ahold of 2) it delayed our launch by two months and resulted in real frustration for my team and thousands of dollars in lost revenue and 3) brought more effort and annoyance to our customers than we were anticipating. I'm bringing this to your attention because I strongly feel that there has been a discrepancy between possible solutions and actual solutions. It is frustrating to make a purchase decision based on features discussed during a demo call, develop a plan of action based on what was discussed, and then have to iterate for months on end. It is also frustrating to hear that something is an "easy" solution by one team member and then hear it is "difficult and not recommended" by another." Switched from [SamCart](https://www.capterra.com/p/204117/SamCart/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We still use SamCart and QBO but signed up for Maxio because we wanted 1) the ability to create custom contracts (duration and amount) with autobilling and PCI-compliant signup page options and 2) the ability to bill for our usage-based software. Review Source Allen H. Founder Computer Software Used the software for: 2+ years ### "It's their way, or the highway." September 13, 2019 1.0 Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place. Pros They are slowly implementing features I've been asking about for a long time. Cons I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this. Alternatives considered [CheddarGetter](https://www.capterra.com/p/122702/CheddarGetter/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Maxio At the time, the fixed fee made chargify much cheaper than the alternatives. Since they have added on the % of revenue on top, they are as expensive, or more, and have less features than Stripe. Review Source AL Ashley L. Sr. Analyst Education Management Used the software for: 6-12 months ### "10/10 for Maxio" December 2, 2025 5.0 Overall experiencing was incredible. I would be remise to not highlight how seamless integration was. Customer support is top tier and we walk around from every session knowing more than when we began. Pros we are a smaller business so ease of customer service support, issue remedying and security are TOP priority for us. We would pay double for the ease of mind Maxio provides. It has made all our jobs much easier. Cons We only wish we implemented sooner! Maxio was so easily and is now so pivotal to our organization in so many ways. Review Source AZ Alexander Z. CEO Arts and Crafts Used the software for: 2+ years ### "There are better options" December 16, 2024 3.0 We started with Maxio and grew our business for several years. It was easy to get started and the charts showing MRR were quite helpful. However eventually it just proved to be a very expensive solution and we switched to PayWhirl. Cancelling was very complicated, and soured us on the solution. Pros It was fairly easy to get started, and interface made it easy to set up a payment page. Cons Hard to cancel, high fixed fees. Customer service was not good. Review Source psY prahalad singh Y. CONNECTIONS ADMIN Telecommunications Used the software for: 6-12 months ### "maxio - Improvement needed" April 3, 2025 4.0 Pros its speed and smooth which makes it very easy to use Cons sometimes it gets stuck on one screen and does not move ahead. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Great Product, Don't Give a Hoot About Customers" September 10, 2019 5.0 We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years. Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users. They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage. To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault. After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds. STAY AWAY. Use Native Stripe. Chargify is a rip off. Pros \- Ease of Use - Dunning management - Filtering of data Cons \- Raise Prices 10x on Customers - Buggy - Analytics - Support - They don't care about their customers - As you grow, their logic of how they handle Products/Coupons is really, really poorly designed. Review Source VR Verified Reviewer Co-Founder & CEO Apparel & Fashion Used the software for: 2+ years ### "Chargify is great if you need to customize" February 19, 2019 5.0 Pros We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms. It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach. Cons The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc. No paypal option if you choose Stripe bc they only allow for one payment gateway. Review Source Response from Maxio February 27, 2019 Thank you for your review! The discrepancy you are seeing in the dashboards is feedback we have received before. Currently, the two graphs show different things (one is cash, the other is a billing based view of revenue). Our team has developed a detailed plan to fix this issue. Feel free to contact us at support@chargify.com or 1-800-401-2412, if you have more questions on this matter. VR Verified Reviewer Account Manager Human Resources Used the software for: 2+ years ### "Chargify is simple and easy to use, but also a very robust tool" February 12, 2019 4.0 We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify! Pros \-Easy to process charges in a matter of seconds -Reviewing and sending out billing statements is quick and simple -Updating payment information is easy to do over the phone or by sending a "self service link" -Processing refunds takes moments Cons \-Not being able to update contact information on billing statements after a charge has been processed Review Source Response from Maxio February 14, 2019 We're glad to hear Chargify has helped make your team much more efficient. Thank you for the feedback - our team is always working to improve our product! ES Emil S. CEO Computer Software Used the software for: 2+ years ### "Chargify stopped charging my customers without helping me " April 19, 2022 1.0 I was a customer for more than 10 years for a now legacy app which didn't generate a big amount of MRR. One day Chargify stopped charging my customers one day and didn't help me solve the problem. It took more than 6+ and a big chunk of churn to move to a competitor. I was a (small) customer for 10+ years and worth nothing in the eyes of Chargify. Pros Chargify was a great app back in 2010 when we first deployed it Cons Chargify keeps on moving existing features to higher paying plans which forces you to upgrade. They do not help with the actual money transaction which puts the business at risk. Review Source VR Verified Reviewer Account Executive at Pointman, LLC Computer Software Used the software for: 2+ years ### "Easy to Use, Great Support Team!" February 13, 2019 4.0 Pros The ease of use was my favorite feature as billing can always be difficult. Setting up new accounts are a breeze. When I had any questions, or issues, their support team was very responsive and helpful. Cons I did experience an issue where it would log me out quite often when opening a 'self-service page' to send to our customers. This appears to have been fixed and works well now. Review Source SB Sören B. CTO Computer Software Used the software for: 2+ years ### "TCO issues need fixing" September 10, 2019 3.0 Good to start with and probably sufficient for companies that do not require multiple currencies, country-specific taxes or payment gateways. Pros Satisfies general needs for a subscription management service, supports long list of payment gateways, plans are highly configurable Cons It’s impossible to handle multiple currencies, tax regions or payment gateways in a single Chargify site. This necessitates to create separate sites for all combinations of the aforementioned settings, which is a huge administrative and integration effort. In fact, we decided to abandon Chargify for our flagship product for this very reason. Reason for choosing Maxio At the time, Stripe and Braintree subscriptions did not offer the required features and Recurly was not competitively priced for the Australian market. Review Source VR Verified Reviewer Co-Founder, Head of Operations, Logistics, & Technology Apparel & Fashion Used the software for: 2+ years ### "Great Service, Competitive price" February 15, 2019 5.0 Chargify gives us the flexibility to rebill our customers in any way we want. Their platform is easy to use and well documented. Pros Chargify is easy to use and adapt to your business. They constantly improve their service. Better pricing than most of the competition. Cons Some competitors offer more features and are first to offer new technologies, but Chargify is quick to follow. Review Source DL Danielle L. Program Manager Insurance Used the software for: 6-12 months ### "Customer Success - Success" September 5, 2019 5.0 Chargify as a software and service has provided us with a good experience. Pros The Customer Success team at Chargify is wonderful. You can go to them with any questions or concerns you have and if they don't know they answer, they will get one for you. They have made working with Chargify a joy and have helped us to adapt and alter the product to help it work best for us and our business needs. Cons There are parts of the software that are hard to figure out how to use without completing additional research. Chargify does have great Help articles, but it would be nice if the software was more user friendly so you don't have to refer to the Help items. Alternatives considered [Chargebee](https://www.capterra.com/p/131433/Chargebee/) Review Source Zelma W. Client Retention Mgr Used the software for: 1-2 years ### "Intuitive" September 18, 2017 4.0 Pros Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch! Cons Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what. Review Source AW Amy W. COO Accounting Used the software for: 2+ years ### "Chargify" September 5, 2019 3.0 Initially I loved it, but I feel that it is getting worse, rather than better! Plus, we now pay a lot more for the service, enough to encourage us to build our own software. Pros Automation and limited intervention which is what we require for an online system Cons Support being offshore often takes a long time to get results when this is critical for our business. Chargify still has manual intervention, raising manual invoices when payments drop off. Less than ideal! Now we have invoices being pushed through with multiple months on them, which we now have to manually fix, otherwise our income would be overstated!!! Reason for choosing Maxio Seemed like the best automated option at the time and was competitive in pricing. Review Source VR Verified Reviewer CTO Computer Software Used the software for: 2+ years ### "Almost perfect" September 11, 2019 4.0 Chargify handles the charging of credit cards and sends out manual invoices. Pros Flexible product configuration. Good api. Webhooks. Cons Clunky support for multiple currencies. Cannot modify invoice template. Cannot automatically cancel subscription when invoice is not paid on time. Review Source DO Dennis O. Account Executive - Team Lead Information Technology and Services Used the software for: 2+ years ### "Charify Subscription Service" September 5, 2019 3.0 It has been a good service that allows us to run a monthly subscription service on our Shopify website. It works well for our needs. Pros Allowing us to set up our products and promotions and then we do not have to worry too much. We promote our products and our customers come and sign up. Cons Reporting features are horrible. Not the easiest to understand We would like to see discount codes already in a customer account to be deactivated if... the customer cancels the account and the discount code expires, the code shouldn't be good when the customer reactivates the account. Reason for choosing Maxio It seemed to work and integrate well with Shopify. Review Source Brock J. COO Computer Software Used the software for: 2+ years ### "Fantastic Software" September 5, 2019 5.0 Very happy customer of almost 10 years. Pros Chargify is incredibly easy to use and flexible enough to meet the needs of our growing business. Cons Takes time to implement however docs and support team are fantastic. Review Source MS Marianne S. Accounting Manager Information Technology and Services Used the software for: 1-2 years ### "SaaSOptics is Great" March 17, 2017 5.0 Verify the information all the time and it is always perfect, never a flaw (on their part!). Whenever help is needed they have very explicit directions loaded so 98% of the time one only needs to click Help and the answer is there at your fingertips. I'm old fashioned so everything looks too expensive to me (including bread and fruit), but the system has proven invaluable for deferring income and all of it's reports and it's ability to sync with QuickBooks in a snap, perfectly every time. So, we do not let it go. Highly recommended as one of the perfect systems out there. Pros The only thing that tracks deferred income and gives fantastic reports, all accurately, while syncing with QuickBooks. Cons Don't have periods "locked", so that can "unlock" them to make a change and then lock again so reports stay consistent. In other words, would like the QuickBooks feature of being able to go back and see the December 2016 report within the system and have a track (transaction detail report) of what was changed after the end of the period. Review Source Similar Products Featured ## Related categories [Recurring Billing](https://www.capterra.com/recurring-billing-software/)[Subscription Management](https://www.capterra.com/subscription-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.