# Restaurant365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Restaurant365 the right Accounting solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139768/Restaurant365/reviews --- Restaurant365 4.1 (71) [View alternatives](https://www.capterra.com/p/139768/Restaurant365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Restaurant365 Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews NC Nikki C serverRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “My overall experience with Restaurant365 has been positive, especially for managing restaurant operations in one system.“ April 27, 2026 CC Chris C Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “That makes no sense because obviously an employee is scheduled for a job code before they use it.“ November 12, 2025 Sandra J Event PlannerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge.“ October 15, 2024 JM Jimmy M General ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “Inventories can be a little slow to record“ October 14, 2024 Vincent C Beverage DirectorRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “Super easy to use & very straightforward: most of our managers do not frequently work on computers.“ February 2, 2026 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is not a very user friendly interface.“ August 11, 2025 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have really enjoyed integrating with R365.“ August 11, 2025 DS Domenico S PresidentRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved.“ July 28, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason S. President Restaurants Used the software for: 2+ years ### "R365 is what every chain should use" December 20, 2018 5.0 Pros It is a powerful accounting toolsuite that is geared just for the restaurant industry. It is module based and you can add on what you need including features like labor and scheduling and franchisor related products. Cons Had to pay for an extra reporting tool, Renovo, to get all the reports we needed. Review Source VR Verified Reviewer Event Planner Events Services Used the software for: Less than 6 months ### "Nice program for bigger restaurants or has multiple locations" October 15, 2024 4.0 I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge. Pros Everything needed in one stop. It is nice to not to have separate software packages. Cons The price - The yearly rate is a bit much for a small restaurant. Review Source CH Cailin H. Financial Analyst Restaurants Used the software for: 1-2 years ### "Not Quite There Yet" March 29, 2019 2.0 Our overall experience with Restaurant365 has been less than stellar. Adoption and setup took a long time. Support issues are not handled quickly, and there has only been one instance where a support person agreed to speak with me over the phone - they almost always limit communication to emails, which can take longer and is hard to fully explain the problem. I also feel that the system is very inconsistent. We have experienced issues with the entire site being down during our accounting close week, which is very frustrating considering all of our financial reporting and data is housed in this system. I think this software \*could\* be great but it needs a lot of work and testing to get there. Pros I like that 365 gives us the ability to share real-time financial information with the site level teams. They can run an Income Statement for the current period at any time without having to wait for our team at corporate to publish financials. Cons There are too many features that aren't available yet or don't quite work as expected. When I use this software I feel like I'm using an unfinished product. For example, the workflow approval for invoices has taken a very long time to release and it still does not always work correctly. Also, we've had issues with units of measure not converting correctly on reports, which was a back-end issue and took weeks for developers to fix. Lastly, we've had many issues with Stock Counts including odd, unexplainable pricing changes and counts that seemed to disappear after a 365 support person "looked into" our issue. Review Source BN Bruce N. CFO Food & Beverages Used the software for: 2+ years ### " CFO review of Restaurant 365" April 11, 2019 5.0 One of the best aspects of Restaurant 365 is that the accounting tool allows for custom periods so that P & L statements can be easily compared to budgeted projections. This feature allows our managers to adjust to line item expenses on a daily and weekly basis. Although no new software integration comes without some pain, Restaurant 365 is now permanently ingrained in our culture. Pros The accounting and GL is stronger than any other combined analytic and accounting software I have reviewed. The budgeting tool is excellent. I greatly enjoy the ease at which data can be exported to Excel and reimported back into Restaurant 365. Overall, Restaurant 365 has help me train my operation managers to become business managers! Cons Does not handle credit card tips paid out in server and bartender paychecks. Review Source CG Charles G. Operations Manager Food & Beverages Used the software for: 2+ years ### "Unbeatable Inventory Management " August 2, 2020 5.0 There are countless benefits to using Compeat. It is excellent for large operations with high volume sales. Pros Once set up for your location is complete it makes managing inventory and ordering from vendors incredibly simple. You will be able to locate problem areas quickly. Cons Set up is extremely time consuming and you will definitely pay for the benefits it provides. Alternatives considered [Restroworks](https://www.capterra.com/p/142877/Restroworks/) Review Source RP Richard P. President Wine and Spirits Used the software for: 6-12 months ### "Really a product still being tested" April 23, 2019 2.0 Nice people that try to cover the problems with promises rather than solutions. Pros If you only listen to what they are selling you, then this is a solid product. On boarding was outstanding and setup was handled well. Nice that it is cloud based. Dashboard took a long time to reflect the correct information. Now it no longer works and we have been told for a month that additional resources are being added to solve the problem. If they could do everything the sales people claim the program will do then it would be a solid solution. Unfortunately, sales and functionality are not in sync. Cons Misrepresentations. There were a bunch of features discussed before our decision to transfer our systems from Compeat but have spending multiple hours trying to figure out why many inventory features like PAR's do not work we were finally told that the feature was still being developed. Here are the types of answers from support we are getting after a year "There were some issues discovered that forced us to roll it back with the intention of re releasing it shortly after. It has been deprioritzed since then however I am expecting it to be re released this qtr. I will follow up with our product team to get a more concrete expectation for you. " Or "They are working to correct in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing." No solutions Review Source MZ Michael Z. VP OF FINANCE Restaurants Used the software for: 2+ years ### "OUTSTANDING SYSTEM" March 29, 2019 5.0 Fantastic. Strongly recommend. Pros Master Chart of Accounts, Vendors, and Customers. Easy to navigate for inexperienced users. Vendor AP FTP/EDI integration. POS integration. PR Adjustments. Bank integration. Ability to filter and search across all modules. Intercompany transaction automatic entries, cloud based. Constantly evolving. Cons Purchased item setup for EDI integrations Review Source LC Louis C. Director of Operations Restaurants Used the software for: 1-2 years ### "Why to Convert to R365!" April 15, 2019 5.0 Great way to have the team all add their own invoices per location - Great tool with so many benefits for our company. Pros Super user friendly! All the Managers in the company are extremely happy to use! Cons Need a better APP for phone! :) Need to have more user friendly app that looks more modern in my opinion! Review Source BB Brian B. Finance Manager Restaurants Used the software for: 6-12 months ### "Great all in one accounting/operations platform" March 29, 2019 4.0 Pros The system is very user friendly. It has the ability to eliminate a lot of other "bolt on" software products. The reporting is detailed and accurate, and the feature to have people set up as different roles is crucial. Cons There have been a lot of bugs and software/development errors that have impacted us. Customer services is in a different time zone, and is not the fastest to respond or have any sense of urgency. Review Source TK Toby K. Catering coordinator Food Production Used the software for: 1-2 years ### "Ok for sales reports" May 29, 2019 3.0 Pros It makes searching by report type more efficienct Cons Setting up employee permissions is tedious Review Source RM Robert M. Controller Restaurants Used the software for: 2+ years ### "Restaurant365 Review" April 12, 2019 4.0 Having a cloud based software is the way to go! You get the benefits of accessing the system anytime, anywhere. Our operations team can now access their P&L's and they love it! Being able to drill down into the P&L's and Balance sheet is simple and the analytics in the reports are very useful. Unfortunately we are not able to be POS integrated so we cannot use the software to it's full advantage but from what we get out of it right now it is a step above where we use to be. It's an innovative company that is always looking to better the product and frequently releases new features. Overall a great product and would recommend! Pros Pros include - cloud based system, unlimited amount of users, ability to have invoice images attached to invoice entry, bank reconciliations are quick & efficient and rock our socks off, there are multiple reports available that are pre-built and can be customizable, the ability to drill down into P&L's and balance sheets has taken our team to the next level with auditing financial statements. Cons Some of the cons we have experienced is that the dev team can't fix issues in a timely manner. We'd like issues resolved quicker but it may take more time than we hope. We wish the search function was a little better. You can search anything but in order to get results you have to know how it was entered into the system. Review Source AE Allison E. General Manager Restaurants Used the software for: Less than 6 months ### "Feeling Lost" March 6, 2024 3.0 I am hopeful to get started and rolling in R365, but have a feeling it will be a long road before that happens due to their lack of communication or willingness to help a brand new customer. Pros Restaurant 365 is a great cost cutting and accounting management tool. The third party implementation team is engaged and very helpful Cons The process for customer service starts and ends with sales, which had many false promises. - Incorrect billing dates and cycles - Bank connection issues, that were raised in sales call and promised to not be an issue are not a huge issue. - No one managing the onboarding process. AP Payments beginning 5 weeks past go live date. - multiple "tickets" that have never been resolved - lack of being able to speak with anyone about resolving me issues. Review Source JM Jill M. Preisdent Restaurants Used the software for: 6-12 months ### "Don't use this company" May 22, 2021 2.0 Awful group. Wast of money. Pros We had over 7 people help implement this product. It has NEVER worked. Money wasted. Once implemented there are glitches and they only want you to pay more to help fix their issues. VERY UNHELPFUL. Cons The setup is hard and long and they are not the best teachers. They get frustrated with you not knowing the ins and outs of their software that doesn't work. They have a lot of turnover in their staff and you never have the same people Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) To integrate our POS and accounting Review Source JO John O. President Restaurants Used the software for: 6-12 months ### "Potential is not easy to attain" July 6, 2019 4.0 Good but not as good as expected. Some of its our fault. We have limited resources and we opened an airport location smack dab in the middle of our on-ramp with R365. Help has been good. Their knowledge can be daunting and "over the head" of the R365 neophyte users. Their 1 hour lesson and clock can often time be way to fast. Trianing lessons should have much more interaction and the new user should have quizes to perform in front of their trainer. Pros integration of operations and financials. Pushing work load down into grills (AP & Inventory Entries) Cons the lack of dependability. When learning, the learner seeks to find solid grounds and dependable actions. R365 has too many issues with not updating in a timely and clean fashion. Maybe its due to R365's cloud-based software, but the inconsistencies drive the new user whacko! Review Source BT Blaine T. General manager Restaurants Used the software for: 2+ years ### "Simple to use! Detailed information about your business and trends." March 12, 2018 5.0 The software allowed us to control hours and product. Ultimately driving big dollars to our bottom line. Pros Data is hyperlinked to allow a detailed drill down of given data. Checks can be reproduced easily. Labor and P&L are redily available. Messages can be communicated to staff and management team with ease. The prep tool is incredible! Cons We did not use the schedule tool in ctuit. You will need a great admin to map all items and build you prep tool. Review Source JP Jordan P. accounting assistant Accounting Used the software for: 2+ years ### "compeat" November 28, 2018 5.0 Pros This system is very easy to use and doesn't take long to teach others how it works. I like how simple it is to change a users rights so they can have access to more reports. Cons Our company switched to a different POS system and compeat is not compatible. This makes it very difficult and time consuming to manually enter the data that used to be automatically pulled. Review Source GL Glorian L. CFO/Owner Restaurants Used the software for: 2+ years ### "You are in control" July 11, 2019 5.0 We are a multi-unit restaurant business. I'm a remote business owner/CFO that can see exactly what is happening on a daily basis from anywhere I am. Pros Ease of use, it's integration with our POS/other systems and the fact it has excellent financial control's. Cons Nothing - it serves and has served our needs for years Review Source MS Mehgee S. Manager Food & Beverages Used the software for: 1-2 years ### "Easy Restaurant Management" July 18, 2017 5.0 Easily enter shift notes on the go. Pros Easily enter in notes for the day. Quickly see sales and labor goals. Manage schedules from your smart phone. Cons Notes entered are not formatted correctly once submitted. (I.e. When making lists in notes, each item is next to each other instead of on separate lines after submitting). Review Source BN Bethany N. Sales & Marketing Director Restaurants Used the software for: 6-12 months ### "Horrible Customer Service" April 30, 2019 1.0 We hired them, and they make you do your own database work! For a multi-concept, menu restaurant group, this costed us MANY man hours. We needed a custom spread sheet export for our payroll company, and they would not bend, think outside the box or try to help in any way! We are now trying to get out of the contract we signed, because we are so upset with this process. It's been a headache the entire way. Pros There is nothing to like. We are not happy. Cons Customer service is horrible. No communication kills. Review Source MH Moises H. Accountant Used the software for: 1-2 years ### "Great change, easy to use on most plataforms" September 15, 2017 4.0 Pros Predeterminate Reports are great, easy acces to information, inventory entry from your phone, easy to change data as ap, items info, masive ap invoice upload, masive journal entries upload, easy uploads formats, quick access from one screen to anotherone Cons Bank reconciliations. Hard recipe configuration I do not like that vendor can set up aditional info on the electronic invoices Review Source LB Lauren B. Accounting Clerk Accounting Used the software for: 1-2 years ### "Average Accounting Software" August 19, 2019 5.0 Pros I liked that it was easy to attach documents to each entry for paperless software. Cons Not super user friendly if you have multiple companies. Review Source HF Hailley F. Reservationist Food & Beverages Used the software for: 1-2 years ### "Tons of info available." April 23, 2019 4.0 Pros I can pull receipts for multiple restaurant properties extremely easily. These reports are primarily what I use the software for. Cons There are multiple steps to pulling specific receipt that seem like they could be streamlined. Also, you have to log back out and log in to see receipts for different restaurants within the group and can't view them within the same session. Review Source ED Erin D. Director of operations Restaurants Used the software for: Less than 6 months ### "Still a newer user" June 27, 2019 4.0 Our inventory process has become much faster and easier to circumvent! Pros I love all of the information at my fingertips and the ease of following product issues from stock count through recipes through purchase to find nuances Cons Difficulty getting answer so more complicated support tickets Review Source KB Kimberley B. Accountant 1 Recreational Facilities and Services Used the software for: Less than 6 months ### "Multiple uses" December 4, 2018 4.0 Pros I like that I can sort data and easily export to suit my needs though out the day. Cons Customer service does not always respond quickly, can leave you in a bind. Review Source NC Nikki C. server Restaurants Used the software for: 1-2 years ### "All-in-One Restaurant Management Platform" April 27, 2026 5.0 My overall experience with Restaurant365 has been positive, especially for managing restaurant operations in one system. It combines accounting, inventory, scheduling, and reporting, which improves visibility and reduces manual work. Once fully set up, it becomes a powerful tool for tracking costs and performance across locations. However, it does have a learning curve and can feel complex during onboarding, so it takes time to get comfortable with all its features. Pros What I like most about Restaurant365 is that it’s an all-in-one system built specifically for restaurants, bringing together accounting, inventory, scheduling, and reporting in one place, which makes it much easier to manage costs and get real-time visibility into operations. Cons What I liked least about Restaurant365 is that it can feel expensive and complex to set up, and some users report a steep learning curve along with reporting and onboarding challenges that take time to fully resolve. Alternatives considered [CrunchTime](https://www.capterra.com/p/2294/CrunchTime-Back-Office/)[MarginEdge](https://www.capterra.com/p/187718/MarginEdge/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Restaurant365 I chose Restaurant365 over alternatives like Toast integrations, MarginEdge, and 7Shifts because it provides a true all-in-one system (accounting, inventory, scheduling, and reporting) instead of requiring multiple tools. It also gives better real-time visibility, multi-location control, and financial management in one platform, which helps streamline operations and reduce software overlap. Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Food Service Management](https://www.capterra.com/food-service-management-software/)[Accounting](https://www.capterra.com/accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.