--- title: "Restaurant365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Restaurant365 the right Accounting solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139768/Restaurant365/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Restaurant365 4.1 (72) [View alternatives](https://www.capterra.com/p/139768/Restaurant365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Restaurant365 Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews NC Nikki C serverRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “My overall experience with Restaurant365 has been positive, especially for managing restaurant operations in one system.“ April 27, 2026 Jessica H OwnerArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “Getting ahold of customer service can be tricky if after hours and most restaurants operate during those times“ August 24, 2026 Vincent C Beverage DirectorRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “Super easy to use & very straightforward: most of our managers do not frequently work on computers.“ February 2, 2026 CC Chris C Payroll ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “That makes no sense because obviously an employee is scheduled for a job code before they use it.“ November 12, 2025 Sandra J Event PlannerEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had worked for a small restaurant briefly as an event planner, and helped out in other areas - such as Restaurant365 because of my computer knowledge.“ October 15, 2024 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It is not a very user friendly interface.“ August 11, 2025 DH Drew H Catering CoordinatorRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have really enjoyed integrating with R365.“ August 11, 2025 JM Jimmy M General ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “Inventories can be a little slow to record“ October 14, 2024 ## Showing most helpful reviews Showing 1-25 of 72 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Restaurant365 is clutch for food service" August 24, 2026 4.0 If I was in the field still I would definitely be using it, it keeps a hectic environment organized and seamless Pros This software is fantastic for restaurants. You can do you accounts payable, scheduling, and payroll all in the same program. Cons Getting ahold of customer service can be tricky if after hours and most restaurants operate during those times Review Source R Reviewer server Used the software for: 1-3 years ### "All-in-One Restaurant Management Platform" April 28, 2026 5.0 My overall experience with Restaurant365 has been positive, especially for managing restaurant operations in one system. It combines accounting, inventory, scheduling, and reporting, which improves visibility and reduces manual work. Once fully set up, it becomes a powerful tool for tracking costs and performance across locations. However, it does have a learning curve and can feel complex during onboarding, so it takes time to get comfortable with all its features. Pros What I like most about Restaurant365 is that it’s an all-in-one system built specifically for restaurants, bringing together accounting, inventory, scheduling, and reporting in one place, which makes it much easier to manage costs and get real-time visibility into operations. Cons What I liked least about Restaurant365 is that it can feel expensive and complex to set up, and some users report a steep learning curve along with reporting and onboarding challenges that take time to fully resolve. Review Source Vincent C. Beverage Director Used the software for: 1-3 years ### "No computer expertise required! " February 11, 2026 5.0 Pros Super easy to use & very straightforward: most of our managers do not frequently work on computers. Even a simple spreadsheet usually overwhelms many restaurant workers, training on Restaurant365 was very easy! Cons Setup is intensive on the admin but once everything in in place this is no longer an issue day to day. Review Source CC Chris C. Payroll Manager Used the software for: 3-5 years ### "Good Enough" November 13, 2025 3.0 Not great, but not bad. My main focus is payroll so I use it for payroll journal entries mostly, but also reviewing schedules, running balance sheets and reports. It gets the job done but I know overall it is not meeting needs from an operational standpoint, which I am less involved with so can't speak to as much. Pros It is pretty user friendly overall. Generally easy to navigate and understand what you are looking at. Also, uploading journal entries and memorized transactions has been helpful versus our previous system. Cons We have an integration with Toast POS, the biggest frustration right now is that the job codes from Toast will only flow over into the employee's profile in R365 for scheduling once they have clocked in using that job code. That makes no sense because obviously an employee is scheduled for a job code before they use it. It's backwards. Also, I wish the notes features would allow for notes left to be tied to an email address so a notification is sent by email. Without this capability, we have kept our old notes system instead. Review Source R Reviewer President Used the software for: 3-5 years ### "R365 is what every chain should use" December 20, 2018 5.0 Pros It is a powerful accounting toolsuite that is geared just for the restaurant industry. It is module based and you can add on what you need including features like labor and scheduling and franchisor related products. Cons Had to pay for an extra reporting tool, Renovo, to get all the reports we needed. Review Source VR Verified Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "R365 is a Robust Solution" October 13, 2020 5.0 Overall, we have had a positive experience. The onboarding process was great and the support has been good as well. Pros R365 has nearly all the software a restaurant would need in 1 solution. Inventory management, accounts payable, scheduling, payroll, etc.. We like that the software is specific to the restaurant industry and that the customer service seems to be very quick and efficient. Cons As compared to the previous software we utilized, R365's interface is less user-friendly. It has been a bit more difficult to produce the reports that we were used to and the scheduling interface is lacking certain staff notification features for schedule changes. While R365 is continually improving and providing features, we will continue to learn the software more in-depth and be able to take advantage of everything it offers. Review Source R Reviewer Financial Analyst Used the software for: 1-3 years ### "Not Quite There Yet" March 30, 2019 2.0 Our overall experience with Restaurant365 has been less than stellar. Adoption and setup took a long time. Support issues are not handled quickly, and there has only been one instance where a support person agreed to speak with me over the phone - they almost always limit communication to emails, which can take longer and is hard to fully explain the problem. I also feel that the system is very inconsistent. We have experienced issues with the entire site being down during our accounting close week, which is very frustrating considering all of our financial reporting and data is housed in this system. I think this software \*could\* be great but it needs a lot of work and testing to get there. Pros I like that 365 gives us the ability to share real-time financial information with the site level teams. They can run an Income Statement for the current period at any time without having to wait for our team at corporate to publish financials. Cons There are too many features that aren't available yet or don't quite work as expected. When I use this software I feel like I'm using an unfinished product. For example, the workflow approval for invoices has taken a very long time to release and it still does not always work correctly. Also, we've had issues with units of measure not converting correctly on reports, which was a back-end issue and took weeks for developers to fix. Lastly, we've had many issues with Stock Counts including odd, unexplainable pricing changes and counts that seemed to disappear after a 365 support person "looked into" our issue. Review Source Bruce N. CFO Used the software for: 3-5 years ### " CFO review of Restaurant 365" April 16, 2019 5.0 One of the best aspects of Restaurant 365 is that the accounting tool allows for custom periods so that P & L statements can be easily compared to budgeted projections. This feature allows our managers to adjust to line item expenses on a daily and weekly basis. Although no new software integration comes without some pain, Restaurant 365 is now permanently ingrained in our culture. Pros The accounting and GL is stronger than any other combined analytic and accounting software I have reviewed. The budgeting tool is excellent. I greatly enjoy the ease at which data can be exported to Excel and reimported back into Restaurant 365. Overall, Restaurant 365 has help me train my operation managers to become business managers! Cons Does not handle credit card tips paid out in server and bartender paychecks. Review Source CG Charles G. Operations Manager Used the software for: 3-5 years ### "Unbeatable Inventory Management " August 5, 2020 5.0 There are countless benefits to using Compeat. It is excellent for large operations with high volume sales. Pros Once set up for your location is complete it makes managing inventory and ordering from vendors incredibly simple. You will be able to locate problem areas quickly. Cons Set up is extremely time consuming and you will definitely pay for the benefits it provides. Review Source Richard P. President Used the software for: Less than 1 year ### "Really a product still being tested" April 29, 2019 2.0 Nice people that try to cover the problems with promises rather than solutions. Pros If you only listen to what they are selling you, then this is a solid product. On boarding was outstanding and setup was handled well. Nice that it is cloud based. Dashboard took a long time to reflect the correct information. Now it no longer works and we have been told for a month that additional resources are being added to solve the problem. If they could do everything the sales people claim the program will do then it would be a solid solution. Unfortunately, sales and functionality are not in sync. Cons Misrepresentations. There were a bunch of features discussed before our decision to transfer our systems from Compeat but have spending multiple hours trying to figure out why many inventory features like PAR's do not work we were finally told that the feature was still being developed. Here are the types of answers from support we are getting after a year "There were some issues discovered that forced us to roll it back with the intention of re releasing it shortly after. It has been deprioritzed since then however I am expecting it to be re released this qtr. I will follow up with our product team to get a more concrete expectation for you. " Or "They are working to correct in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing." No solutions Review Source mZ michael Z. VP OF FINANCE Used the software for: 3-5 years ### "OUTSTANDING SYSTEM" March 31, 2019 5.0 Fantastic. Strongly recommend. Pros Master Chart of Accounts, Vendors, and Customers. Easy to navigate for inexperienced users. Vendor AP FTP/EDI integration. POS integration. PR Adjustments. Bank integration. Ability to filter and search across all modules. Intercompany transaction automatic entries, cloud based. Constantly evolving. Cons Purchased item setup for EDI integrations Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Why to Convert to R365!" April 17, 2019 5.0 Great way to have the team all add their own invoices per location - Great tool with so many benefits for our company. Pros Super user friendly! All the Managers in the company are extremely happy to use! Cons Need a better APP for phone! :) Need to have more user friendly app that looks more modern in my opinion! Review Source Brian B. Finance Manager Used the software for: Less than 1 year ### "Great all in one accounting/operations platform" April 5, 2019 4.0 Pros The system is very user friendly. It has the ability to eliminate a lot of other "bolt on" software products. The reporting is detailed and accurate, and the feature to have people set up as different roles is crucial. Cons There have been a lot of bugs and software/development errors that have impacted us. Customer services is in a different time zone, and is not the fastest to respond or have any sense of urgency. Review Source R Reviewer Catering coordinator Used the software for: 1-3 years ### "Ok for sales reports" May 30, 2019 3.0 Pros It makes searching by report type more efficienct Cons Setting up employee permissions is tedious Review Source KT Kathi T. Cfo Used the software for: 3-5 years ### "Cfo" January 5, 2023 5.0 Switching to R365 has been the best back office operational decision we have made in 30 years Pros Integration of all companies on one platform and ease of financial transaction interaction between them AND fairly seem less integration with POS /Toast data Cons I don’t like the submit requests for improvements. This is burdensome and seems to go into a black hole or you have to become a promoter of your idea Review Source MN Michael N. Finance Manager Used the software for: 1-3 years ### "Review from a Finance Manager" April 2, 2019 4.0 Our overall experience with the software has been great. It integrates nicely with our other systems, like our POS and invoicing system. We as a company may not be fully utilizing the software and trying to retroactively getting different sections up to date takes a long time, if you have multiple concepts. The system runs slow at times but it is nice to be able to see and analyze all of our financials under one login unlike quickbooks in which you have to switch back and forth between logins to see your different locations. Pros I like that it easily integrates with Toast and Aloha POS. It is also very good at breaking down the different financial statements like the profit and loss and balance sheet. If you have multiple locations, it is nice to see everything in a single login and that you don't have to switch back and forth between locations. Cons If you don't have a little financial background it may be a little hard to navigate the software. The software is nice and comprehensive but if you come in as a user after everything has already been set up, it is a little hard to understand. I would like the training materials to be a little easier to understand or at least have videos. Sometimes the software can run slow which can be inconvenient if you are trying to do things in a quick manner. Review Source Kerri L. Vice President Used the software for: 3-5 years ### "Product has become wildly unreliable" September 3, 2019 3.0 Stay away from R365 in the short term!! Hopefully, they will utilize the millions in private equity funding they've received in the last year to drastically improve development. The ineptitude of the current development team is appalling. If I was an owner in R365, I would be embarrassed by what has taken place with this company. Pros General ease of use, cross functionality between accounting, restaurant opps, inventory + recipe costing. Cons The product is unreliable. We keep experiencing the same bugs, only to have them return after a system update. Support has become increasingly detached and slow to respond. Another serious deficiency is a lack of an audit trail function to track changes within the system or accounting transactions. Review Source R Reviewer Corporate chef Used the software for: 3-5 years ### "Better then most" December 16, 2021 5.0 I preferred this software over most everything I used In past Pros Once set up, the ease of use and consistency Cons The set up was a bit rough, but once it is done it is Turkey easy Review Source R Reviewer FOH supervisor Used the software for: Less than 1 year ### "No problems " July 1, 2019 5.0 I really enjoy Using compeat and feel like it makes my life at work a lot easier! During my manager training The consulting company that we used, explained that a lot of restaurants don’t even use any program like this. So I am very grateful we have it!!! Pros As a first time restaurant manager, the ease of using compeat is great. Whether it is Doing the scheduling or an inventory issue, I am going to get it all done from and find all my info there. I like having a one stop shop to do all of my work. . Doing the ordering is very easy as well because all of our vendors are uploaded into compeat. Cons The only thing I would say I don’t like Is that it such a big program there is so much information, it’s hard to know all of it. I feel like daily I learn something new about compeat which is great but I wish I had like a crash course on it when I started working with the program. Review Source SH Syed H. Accountant Used the software for: 1-3 years ### "R365 Review" July 1, 2019 5.0 Its a very useful product, it helps us as an organization to be able to keep a lot of our transactions in one place. We keep a close watch on our COGS and other important metrics to adjust and improve things. Pros As an accountant I really love the fact that I can dive into all the details of a transaction and have the ability to upload documents as a backup to all transactions. Cons System updates. Whenever there are system updates being pushed out, the software takes a good week to get itself back to full functionality. And in the process a few other things fall out of place. Review Source R Reviewer Corporate Executove Chef Used the software for: 3-5 years ### "Comprehensive...." August 21, 2019 4.0 Pros I like that it's a 'one-stop shopping' for my organization. We are able to consolidate old systems into a substantially more focused, contained suite. Cons going 'live' with features that were not adequately constructed for our needs. I fell this is somewhat reasonable to expect as early adopters. We learned a lot, as I'm sure r365 did. Review Source R Reviewer Social Media Manager Used the software for: 3-5 years ### "Compeat" December 22, 2018 3.0 Pros Easy to use at the restaurant level. Our people really enjoy it and are onboard quickly. Cons At an organizational level, this was really difficult. Does not support large organizations super well. Difficult to support multiple entities at once. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I use Media Radar on a daily basis to find key marketing and agency contacts for my biz" July 23, 2018 5.0 Pros Up to date information on companies and agencies; plus they send me alerts on new employees. Media Radar team is on point and always helpful. The software is easy to use and companies are easy to research. Cons Doesn't give B2B info for many companies; also doesn't give Diversity or Human Resource contacts which is necessary for my business Review Source R Reviewer Owner Used the software for: 1-3 years ### "Owner " July 23, 2019 5.0 Accounting product is great sometimes features are released without being “fully baked” Pros The accounting product was comprehensive Cons Managers log & Scheduling are inferior products. Much better products on the market Review Source R Reviewer director of finance Used the software for: Less than 1 year ### "Trending in the Right Direction" April 10, 2019 4.0 Pros Tech forward, upload features are good, very easy to set up new legal entities and locations. Reporting is good and getting better. Bank reconciliation feature is great when working correctly. Great software for multi-unit companies. Cons Software can be glitchy at times but issues tend to get fixed quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.