# Page 2 | Restaurant365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Restaurant365 the right Accounting solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139768/Restaurant365/reviews --- Restaurant365 4.1 (71) [View alternatives](https://www.capterra.com/p/139768/Restaurant365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Restaurant365 ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Chris C. Payroll Manager Hospitality Used the software for: 2+ years ### "Good Enough" November 12, 2025 3.0 Not great, but not bad. My main focus is payroll so I use it for payroll journal entries mostly, but also reviewing schedules, running balance sheets and reports. It gets the job done but I know overall it is not meeting needs from an operational standpoint, which I am less involved with so can't speak to as much. Pros It is pretty user friendly overall. Generally easy to navigate and understand what you are looking at. Also, uploading journal entries and memorized transactions has been helpful versus our previous system. Cons We have an integration with Toast POS, the biggest frustration right now is that the job codes from Toast will only flow over into the employee's profile in R365 for scheduling once they have clocked in using that job code. That makes no sense because obviously an employee is scheduled for a job code before they use it. It's backwards. Also, I wish the notes features would allow for notes left to be tied to an email address so a notification is sent by email. Without this capability, we have kept our old notes system instead. Review Source Vincent C. Beverage Director Restaurants Used the software for: 1-2 years ### "No computer expertise required! " February 2, 2026 5.0 Pros Super easy to use & very straightforward: most of our managers do not frequently work on computers. Even a simple spreadsheet usually overwhelms many restaurant workers, training on Restaurant365 was very easy! Cons Setup is intensive on the admin but once everything in in place this is no longer an issue day to day. Review Source DH Drew H. Catering Coordinator Restaurants Used the software for: 1-2 years ### "Better Management" August 11, 2025 4.0 I have really enjoyed integrating with R365. It has been an overall benefit to the company. It has been a great accounting tool. I feel like a better manager after using R365. Pros I like the commissary ordering feature the best. It is very easy to use & and I love how simple it is to see what I ordered last and when. Cons It is not a very user friendly interface. The simplicity is nice, but it can be hard to navigate for anyone I've trained. Review Source JM Jimmy M. General Manager Restaurants Used the software for: 2+ years ### "R365 Review" October 14, 2024 5.0 Pros Ease of use in the menus and the ability to see all transactions Cons Inventories can be a little slow to record Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Lot more features to offer and ability to have multiple users Review Source KT Kathi T. Cfo Restaurants Used the software for: 2+ years ### "Cfo" December 31, 2022 5.0 Switching to R365 has been the best back office operational decision we have made in 30 years Pros Integration of all companies on one platform and ease of financial transaction interaction between them AND fairly seem less integration with POS /Toast data Cons I don’t like the submit requests for improvements. This is burdensome and seems to go into a black hole or you have to become a promoter of your idea Reason for choosing Restaurant365 It is designed for restaurants and integrates multiple units and concepts easily Review Source TL Tracy L. Owner Food & Beverages Used the software for: 2+ years ### "Buyer Beware! Inconsistent, rates increase yearly." January 20, 2023 2.0 I can see the potential in this program. However, 2 years later, we are still only using basic functions. I paid for Pro Services (14K) and still things are not right and somehow they are back to the way they were before! Frustrating! I don't have accurate information to run my business or to satisfy banking questions. Buyer beware! Rates started out resonable, then increased 6% each year. Now I'm paying 3x more than I was before basic functions that don't work correcly. I keep giving it a chance, but we will probably have to cancel. It's a liability to your business when you count on correct numbers and they are not correct. Pros I like the features in this program. However, the learning curve is too high. I like that is on the cloud and the customer service ticket items are quick to respond. The potential is there. Cons The basic accounting functions should be set up easier and more standard. (P&L, Balance sheets, customer statements, chart of accounts). There should be a standard template that then can be tweaked for the business. We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix. The onboarding was overdone. Way too much info and is cluttered. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Restaurant365 For compatiable functions of inventory, COGS, menu items. (Have never been able to get them to work) Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Looking for more of a restaurant program that tied in costs and inventory and menu pricing. Review Source VR Verified Reviewer Chief Operating Officer Food & Beverages Used the software for: 6-12 months ### "R365 is a Robust Solution" September 29, 2020 5.0 Overall, we have had a positive experience. The onboarding process was great and the support has been good as well. Pros R365 has nearly all the software a restaurant would need in 1 solution. Inventory management, accounts payable, scheduling, payroll, etc.. We like that the software is specific to the restaurant industry and that the customer service seems to be very quick and efficient. Cons As compared to the previous software we utilized, R365's interface is less user-friendly. It has been a bit more difficult to produce the reports that we were used to and the scheduling interface is lacking certain staff notification features for schedule changes. While R365 is continually improving and providing features, we will continue to learn the software more in-depth and be able to take advantage of everything it offers. Review Source JB Jessica B. Operations Manager Hospitality Used the software for: 1-2 years ### "The Hospitality Industry Needs This Program!" October 6, 2019 5.0 This program has changed the tracking of funds for our company. It is easy for multiple users across the country to have access to our financial breakdowns. This has made a huge impact with our accounting department, holding mangers responsible for inventory issues, keeping a running safe log and communicating between users about each shift. This has been a wonderful experience and I highly recommend it to anyone in the hospitality industry. This will make your life so much easier after you initially get it set-up to contain all of the items you purchase on a regular basis. Do yourself a favor and stop stressing the financials, this program will do it for you! Pros This software program makes processing every financial transaction so easy! We are able to track safe counts, leave important messages in the Manager Log, our food deliveries are auto-batched into the accounts payable section and all products we purchase are entered into this system. We can enter invoices and break them down to the cost of individual items, tax, proper categories and so much more. Cons I honestly haven't had any bad experiences with this software. The hardest part was getting it set up initially with all of our regular products, after that it has been smooth and easy to use. Review Source MW Michelle W. Staff Accountant Restaurants Used the software for: 1-2 years ### "Good software, but some flaws that need some work" March 29, 2019 3.0 Pros Overall this software has a lot of very good features that have saved a lot of time. The automatic inter-company transactions have saved a lot of time, and having an EDI connection with the majority of our vendors saves a ton of invoice processing time. Server issues seem to have evened out, initially had a lot of connection/downtime issues. Cons Development time for new features is very slow and buggy. There have been features that were promised to be coming 'very soon' when we first implemented it that are barely out now after almost a year and a half. Reports in the system are wonky and not very customizable, options for categories are overall strange and don't make the most sense. The screens for processing invoices and journal entries is a mess on the eyes and it's not very easy to distinguish when there's multiple people processing/approving invoices. They just now added workflows as a feature but its still lacking from my experience with other softwares. There's barely any communication when there's going to be downtimes from the servers which creates a problem trying to get work done on a regular basis. Things have gotten better over time, and things seem to be more stable performance wise. Review Source MN Michael N. Finance Manager Restaurants Used the software for: 1-2 years ### "Review from a Finance Manager" April 1, 2019 4.0 Our overall experience with the software has been great. It integrates nicely with our other systems, like our POS and invoicing system. We as a company may not be fully utilizing the software and trying to retroactively getting different sections up to date takes a long time, if you have multiple concepts. The system runs slow at times but it is nice to be able to see and analyze all of our financials under one login unlike quickbooks in which you have to switch back and forth between logins to see your different locations. Pros I like that it easily integrates with Toast and Aloha POS. It is also very good at breaking down the different financial statements like the profit and loss and balance sheet. If you have multiple locations, it is nice to see everything in a single login and that you don't have to switch back and forth between locations. Cons If you don't have a little financial background it may be a little hard to navigate the software. The software is nice and comprehensive but if you come in as a user after everything has already been set up, it is a little hard to understand. I would like the training materials to be a little easier to understand or at least have videos. Sometimes the software can run slow which can be inconvenient if you are trying to do things in a quick manner. Review Source CR Caleb R. IT Manager Restaurants Used the software for: 2+ years ### "On the way" June 27, 2019 4.0 We have streamlined our accounting process. It still needs work, but it's much better than using quickbooks online. We use the invoicing, payments, and inventory weekly if not more frequently. Pros Ease of use, in depth customization and all of the information that you can need for restaurant management Cons Bugs, crashes, faulty features, but that's about it Reason for choosing Restaurant365 We realized that R365 had the potential that we are looking for. While still a new company when we signed on, we knew that R365 could grow with us. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Ease of use with R365 Review Source DS Domenico S. President Restaurants Used the software for: 2+ years ### "waste of a ton of time and money" July 28, 2022 1.0 I lost a lot of my time and money for hundreds of hours of my time and even more my accountant that used the software to pay bills. Pros Integration with vendors but only two of them were helpful Cons The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved. The app constantly crashes and malfunctions at best. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To simplify, reduce confusion and stress, to pay my new vendors faster and to save $1500 + the cost of other integrations with my vendors to make it work Review Source KD Kadi D. Accounting Assistant Restaurants Used the software for: 2+ years ### "Accounting Assistant Review" November 21, 2018 5.0 Pros I really love how easy it is for me to use Compeat. I can search, enter, void, etc. very easily. Anything that i am unable to do - I can easily search in the help box. I also like the fact that Compeat has a lot of warnings. IE when entering something in the wrong period or something duplicated. It makes it easier to not make mistakes. Cons We have been using Compeat for 7 years. Recently we had a switch in POS system and we were supposed to have an integration complete by Compeat with Harbortouch. There has been a serious lack of communication from Compeat. I would have given Compeat 5 stars in all categories if it were not for this. We have been loyal customers but out needs are just no longer being met. Review Source VR Verified Reviewer CFO Restaurants Used the software for: 2+ years ### "Restaurant 365 Review" March 29, 2019 5.0 Overall, I think Restaurant 365 is great and I wish I had transitioned sooner! Pros What I like most about Restaurant 365 is the cloud based functionality and the direct integration with other industry software's (e.g., point of sale system). The financial reporting ability is crucial to my Company and when we transitioned from QuickBooks to Restaurant 365 I saw an immediate return. I appreciate the emphasis that Restaurant 365 puts on continued evolution as a company and as a resource to the industry. Cons What I like least about Restaurant 365 is the Ad Hoc reporting - I don't find it to be very intuitive. I also dislike the vendor and customer profiles and the inability to to navigate the transactions section with ease. Review Source VR Verified Reviewer CFO Accounting Used the software for: 2+ years ### "Huge Upgrade if Coming from Quickbooks" April 1, 2019 4.0 I'm a big fan of the system and would recommend it. I hope the company continues to put resources into support as they get more customers and more users and more features. I also hope they don't sell to a larger company. That always spells a reduction in service and quality and I'd actively look to switch if that happened. Pros I love that it's cloud based and has unlimited users and allows for uploading of excel CSV files (to replace manual data entry). It's great for multi-unit where Quickbooks can't handle that well. Cons The software will sometimes glitch in core functionality when new features are added even though that's not related. Support has been better lately, but struggled to keep up with new clients and new feature development. Review Source KL Kerri L. Vice President Hospitality Used the software for: 2+ years ### "Product has become wildly unreliable" August 30, 2019 3.0 Stay away from R365 in the short term!! Hopefully, they will utilize the millions in private equity funding they've received in the last year to drastically improve development. The ineptitude of the current development team is appalling. If I was an owner in R365, I would be embarrassed by what has taken place with this company. Pros General ease of use, cross functionality between accounting, restaurant opps, inventory + recipe costing. Cons The product is unreliable. We keep experiencing the same bugs, only to have them return after a system update. Support has become increasingly detached and slow to respond. Another serious deficiency is a lack of an audit trail function to track changes within the system or accounting transactions. Review Source Joely R. Chief Operating Officer Food & Beverages Used the software for: 2+ years ### "We have been using Compeat for over 10 years and every year, the software gets more comprehensive." March 7, 2018 4.0 Pros Inventory tracking, daily sales reports, the integration of Payroll, scheduling and hiring and controllable costs tracking. Cons There are always bumps when there is a new rollout and sometimes it makes life more difficult. Customer support can take awhile as well. Review Source VR Verified Reviewer Controller Hospitality Used the software for: 2+ years ### "Using in Large National Company " June 6, 2018 5.0 Pros \- Flexible and customized to meet specific reporting needs - Scale-able to many locations -Support is quick to respond Cons \- Have had trouble contacting accounting -Merging with Compeat - unclear how that will affect product Review Source NC Narie C. Accounting Manager Restaurants Used the software for: 1-2 years ### "Restaurant365 - pretty good bang for your buck" March 29, 2019 3.0 Pros 1\. Bank Activity - You can import bank transactions and based on rules you've programmed for the respective bank account R3 will automatically match and post transactions for you. 2. AP Invoice/Journal Entry Imports - With a few clicks, you can import bulk/large invoices (allocate expenses across multiple locations in an excel s/s, all of your rent invoices for a month) + journal entries (i.e. Deferred Rent for the entire life of lease). Cons 1\. It can be glitch-y i.e. DSS will poll out of balance without explanation from Support. 2. Reports only pull information for up to 2 years back - very inconvenient. 3. There's no add-in in Excel like Compeat eXcellent Functions so you have to manually download and entry GL Detail into a excel model. Review Source GF Gary F. Corporate chef Hospitality Used the software for: 2+ years ### "Better then most" December 15, 2021 5.0 I preferred this software over most everything I used In past Pros Once set up, the ease of use and consistency Cons The set up was a bit rough, but once it is done it is Turkey easy Review Source VR Verified Reviewer Chief Financial Officer Restaurants Used the software for: 2+ years ### "The Good and Bad" May 3, 2019 3.0 Overall the software is good. Be prepared to figure a lot out on your own! Compeat is super focused on rolling out new software and have been promising new stuff for years. But they never cross the finish line. It is somewhat like a comedy of errors. Pros It is a great software for Multi Unit Restaurant Companies. Cons Never Udpates. Same software for the past 7 years. SLOW Customer Service is lacking They describe themselves as Restaurant Professionals....ahh no...They work 9-5. Take off a week a year for a conference and dont work weekends. They do not understand the restaurant space which is disheartening. Review Source VR Verified Reviewer CFO Restaurants Used the software for: Less than 6 months ### "R365 great accounting/HR solution for restaurants looking to reduce tech stack" February 15, 2022 5.0 Great customer support with excellent reporting tools that save time and help identify opportunities to improve the business. Pros all in one solution with AP, AR, Bank Recs, GL, HR, Inventory, Variance reporting, etc. Cons No cons that I'm aware of at this time. The deployment can take a long time due to testing and customization. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Restaurant365 Better integration and cost structure was a good fit for organization. Review Source TW Tiffany W. CEO Food & Beverages Used the software for: 2+ years ### "Great idea with a few flaws" January 29, 2019 4.0 Pros I love the idea of everything this program offers. Their accounting processes, while complicated at first, are very well done and there are a lot of features that make accounting much easier. The ability to tie our POS system into R365 saves us a lot of time on daily reporting. Cons They are continually improving the software which leads to a variety of bugs and features that were previously working to have issues. They are usually resolved within a week or two but sometimes that causes a pileup of work waiting to be done. Review Source gD grace D. FOH supervisor Food & Beverages Used the software for: 6-12 months ### "No problems " June 26, 2019 5.0 I really enjoy Using compeat and feel like it makes my life at work a lot easier! During my manager training The consulting company that we used, explained that a lot of restaurants don’t even use any program like this. So I am very grateful we have it!!! Pros As a first time restaurant manager, the ease of using compeat is great. Whether it is Doing the scheduling or an inventory issue, I am going to get it all done from and find all my info there. I like having a one stop shop to do all of my work. . Doing the ordering is very easy as well because all of our vendors are uploaded into compeat. Cons The only thing I would say I don’t like Is that it such a big program there is so much information, it’s hard to know all of it. I feel like daily I learn something new about compeat which is great but I wish I had like a crash course on it when I started working with the program. Review Source BA Ben A. GM Restaurants Used the software for: 2+ years ### "Restaurant 365" October 3, 2019 5.0 Great experience. I would recommend the software to anyone looking for a quality product. Pros Very easy to use, great interface and no problems at all working with the software. Training was quick and new hires caught on quickly. Cons I honestly didn’t have any issues with the software. No problems that required a major overhaul software wise. Occasionally I would have problems but typically they were on our end. Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Food Service Management](https://www.capterra.com/food-service-management-software/)[General Ledger](https://www.capterra.com/general-ledger-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.