# Rentals United Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rentals United the right Channel Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139850/ActiveCampaign/reviews --- Rentals United 3.9 (136) [View alternatives](https://www.capterra.com/p/139850/Rentals-United/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rentals United Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Channel synchronization works properly, which is essential for preventing double bookings.“ December 18, 2025 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid.“ December 18, 2025 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Channel synchronization works dependably, effectively preventing double bookings.“ December 18, 2025 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The interface is unnecessarily complex and cluttered, making data entry cumbersome.“ December 18, 2025 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The tool does exactly what it needs to do and works reliably in daily operations.“ December 18, 2025 AS Andrzej S CEOHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit“ September 2, 2023 AK Alexis K Revenue ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “They keep on meeting our needs and their CS representatives (mainly \[sensitive content hidden\]) excel in their duties with such kindness.“ May 2, 2024 AS Andrzej S CEOHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Company have lied to us that has connection with bookingsync.“ September 2, 2023 ## Showing most helpful reviews Showing 1-25 of 136 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jarry S. Franchisee - Owner Real Estate Used the software for: 6-12 months ### "Outstanding Customer Service" August 29, 2018 5.0 We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine! Pros I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well. Cons You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine! Review Source TJ Thom J. Head of Marketing & Growth Hospitality Used the software for: 1-2 years ### "Rentals United is a must-have for large-scale property management on OTAs" March 23, 2023 5.0 Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic. Pros It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS. Cons Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there. Alternatives considered [NextPax Channel Management System](https://www.capterra.com/p/219431/NextPax-Channel-Management-System/) Reason for choosing Rentals United They were easier to work with and had a better existing relationship. Review Source Response from Rentals United March 27, 2023 Hi Thom, Thank you for your review and nice words. We are pleased to know Rentals United has been a must-have for your company. We constantly look to improve and it is great to hear how much you value our platform and customer support. Again, thank you for the encouraging words. jD jeffrey D. Owner Hospitality Used the software for: 1-2 years ### "By Far the Worst Channel Manager - EVER" June 4, 2025 1.0 RUN - don't walk; RUN!!! Pros They have an email. Cons They cost me tens of thousands in double bookings and did not pay any of the fees. They admitted to it being their fault in writing, but did not pay for the costs or time it cost us. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Connection to the new reservation software required a move Review Source VR Verified Reviewer Director Real Estate Used the software for: 6-12 months ### "Solid functionality, but interface could be better" December 18, 2025 4.0 As a property management system, Rentals United generally delivers a solid experience. The tool is reliable in daily use and the functionality provided is sound. Channel synchronization works properly, which is essential for preventing double bookings. The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid. For professional use it's an acceptable solution, but there is certainly room for improvement in terms of user experience and modern interface design. Pros The tool does exactly what it needs to do and works reliably in daily operations. Integration with various booking platforms runs smoothly, which significantly simplifies reservation management. Channel synchronization works dependably, effectively preventing double bookings. The core functionality is solid and delivers the essential features you need for professional channel management (icw Guesty). Cons The interface is unnecessarily complex and cluttered, making data entry cumbersome. Navigation through the system requires more clicks than necessary and it often takes longer to find specific information. The dashboard can be confusing for new users and the learning curve is steeper than you would expect from a modern SaaS solution. A more modern, intuitive user interface would significantly improve the workflow. Review Source BK Bart K. Business Owner Hospitality Used the software for: 1-2 years ### "Good value for money and customer support" April 21, 2021 5.0 ALL IN ALL, good value for money and a solid product that is being improved constantly. Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly. Pros STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them! Cons Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great. Reason for choosing Rentals United Price and core features such as unified inbox for guest communication and ownership of the listings on OTAs. Review Source Response from Rentals United May 4, 2021 Hi Bart! Thank you so much for this amazing review!! We really appreciate your feedback and we are happy that you are satisfied with our product and service. All the negative points you have stated will be taken into consideration for future platform updates. We wish you a wonderful and productive season! The RU Team FC Fabian C. VP Hospitality Used the software for: 2+ years ### "Software with good ideas but unethical management, terrible functionality and poor communication!" March 3, 2021 3.0 The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!! Pros They have a great idea, but have never quite managed to make it work... Cons Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service. Reason for choosing Rentals United because it was a revolutionary new service with no monthly payment... Review Source Response from Rentals United May 4, 2021 Hi Fabian! Thank you for your review!! We are pleased to hear that you like our platform and service. We also take a lot of pride in our customer service, so it is wonderful to hear your feedback. We strive to improve our service and we are very happy to know that all the work is paying off! The channels we offer all work and we do have proven statistics in this regard. I understand that some of the channels you picked did not perform well for your region. In regards to the monthly payment, this has been switched years ago and the limit date for the last remaining accounts was the one on which we contacted you. You were the last RU client not paying for the monthly fee. We are sorry about the impact that this may have had on your business. The RU Team KP Kimberly P. CEO Hospitality Used the software for: 6-12 months ### "Couldn't be happier!" June 7, 2021 5.0 Pros We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly! Cons No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement. Alternatives considered [Lodgable](https://www.capterra.com/p/165472/Lodgable/) Reason for choosing Rentals United Competitive pricing, good product, and a larger number of channels to connect. Switched from [BookingPal](https://www.capterra.com/p/146004/BookingPal/) We had multiple issues with rates and availability and customer service was not helpful with our past channel manager. We needed something better suited to our needs and something more reliable. Review Source VA Valerio A. Manager Hospitality Used the software for: 1-2 years ### "The channel manager you are looking for :)" February 9, 2021 5.0 I'm really having a positive experience with RU, special thanks to \[SENSITIVE CONTENT HIDDEN\]. She gave me really all support I needed! I would Pros The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue. Cons The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Rentals United Great connections to the main channels, easy setup by importing the properties from Airbnb Review Source Response from Rentals United May 3, 2021 Hello Valerio, Thank you very much for your positive review and for sharing your personal experience. We are really pleased to hear that our ongoing support has been a highlight! We are continuously working to improve our product, therefore we have forwarded your improvement suggestions to our Product Owner, for future consideration. Once again, thank you for your kind and encouraging words! AS Andrzej S. CEO Hospitality Used the software for: Less than 6 months ### "The worst company in the market " September 2, 2023 1.0 We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit Pros Great promises zero delivery, huge problems with connections Cons We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Rentals United They have told us that they can take care of multi units that bookingsync doesn’t Suport Switched from [BookingSync](https://www.capterra.com/p/114051/BookingSync/) Rental united doesn’t work it’s the worst company that we have ever deal with. Review Source Response from Rentals United September 18, 2023 Dear Andrzej, We want to extend our thanks to you for the time you spent on the phone with our team following the review you provided. While many of our clients seamlessly manage their account integrated with BookingSync/Smily, we want you to know that we are actively investigating the issues you have experienced with the help of the tickets your team has opened with our Support Team. Your feedback is invaluable in helping us improve our services and also our connections to our partners. Justin M. Head of Development Hospitality Used the software for: 2+ years ### "Worse software/service I have ever used" October 7, 2021 1.0 We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative. Pros There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl Cons Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome. Review Source Response from Rentals United November 18, 2021 Hello Justin, we are truly sorry to hear you have had a negative experience with our product and support teams. Please note that your RU Key Account Manager has been trying to contact your team for the past months but has not had any response. These regular meetings between our teams are crucial, as this is our opportunity to communicate any API updates ahead of time and address any concerns you are faced with in an efficient and timely manner.  Our API team has confirmed that our endpoints have not been modified for the last 5 years. Additionally, we have extensively reviewed the requests submitted to our support team and we can confirm that back in August 2021, a more efficient way to extract the fees and taxes was offered as an alternative to using the "comments section". Please contact our team on support@rentalsunited.com with your updated contact details and we would be delighted to put you in touch with your dedicated Key Account Manager to further discuss your concerns. AK Alexis K. Revenue Manager Hospitality Used the software for: 1-2 years ### "Great product and even bette costumer service!" May 2, 2024 5.0 Pros As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly \[sensitive content hidden\]) excel in their duties with such kindness. 10/10!! Cons We have had some minor issues that were quickly dealt with. Review Source Response from Rentals United May 9, 2024 Thank you for the feedback Alexis! We're thrilled to hear we are meeting your needs. Our dedicated customer service reps, are delighted to have provided exceptional service. If you need anything else, just give us a shout. Looking forward to continuing our partnership! SS Sam S. Director Hospitality Used the software for: 1-2 years ### "Getting us connected" August 17, 2018 4.0 Overall I am happy with Rentals United and think it is good value for money. Like everything, you need to invest some of your own time to get what you want out of it. I have a good working relationship with my account manager and I hope it lasts a lot longer too with a positive output for us. Pros Rentals United is a great way to connect to channels to get your inventory out to the masses. It is pretty easy to use but then I integrated via our booking software which saved a huge amount of time. I could imagine it being pretty heavy having to load each individual property if you have a portfolio of 10 or more properties. As I am a small agency with 33 properties, I am assigned an account manager and we have fortnightly calls to make sure all is running as it should be. If there are issues in between those calls, you can raise a support ticket which normally gets answered within 48 hours. Cons We struggled initially to get our software and RU to work seamlessly together on rates and restrictions but now that is all sorted, it's very easy. For those needing to load rates manually, there is no 'clone' tool to use the same rate periods for your properties on your portfolio but then adjust rates which makes it a laborious task when you need to enter the same rate periods over and over for multiple properties. We still have an ongoing issue where the balance due date on HomeAway integrations gives the day of arrival which is not what we want so we basically risk confusing the guest and refer them to the T&Cs they should read when booking via HomeAway which states balance payments are 8 weeks before arrival date. Rentals United say they will fix this but it's not imminent. It can be tough to speak to someone if there is an urgency to your requirement but overall, I have not had a nervous breakdown because of it! Review Source LS Leyla S. COO Hospitality Used the software for: 1-2 years ### "Best CMS on the market with an amazing support team " October 15, 2019 5.0 Pros There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :\] Cons My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect. Review Source DJ Dan J. ceo Surfers Lounge Used the software for: ### "Dont get your hopes up!" May 19, 2018 1.0 I learned that there is no software that can deliver a pms system that is able to setup completly centralized. And deliver automated to multible channels. This is the 4\`th pms i setup and try. :-) Pros The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface. Cons If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup. it is complicated. so much so i wonder why i pay good for something i can setup on different channels myself and save the money. just using ical/api. i think that a pms where you can setup everything in one place, and reach countless channels is next to impossible to do, the easy way. There is so much difference, in how the channel platforms are setup. This is the fourth pms system i use. still looking for the ONE. Review Source Response from Rentals United May 29, 2018 Hi Dan Thanks for sending these comments through but I personally think that giving us a 1star review is tough given you're not actually a paying client of ours and you haven't actually used the platform. You're right in the fact that it requires work on your side to get online in the channels. We're very clear with our clients on this and during the two calls you had with our sales team, the process for connecting to the channels was clearly outlined to you. Our goal is to make the process as painless as possible and things are definitely improving. However as you correctly pointed out, each channel has their own process for contracting and on-boarding so it's a definite commitment on your side. The process for going live in some channels is quicker than others but we are very clear with our clients that it should take around 30 days to get you live in all your chosen channels. Hopefully you can consider using Rentals United in the future. SS Sonja S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "I need to use service further." March 27, 2023 3.0 poor, need a good or improved service Pros accesss is good, idea is good, but not working well Cons no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise. Reason for choosing Rentals United not sure, just seemed easy to access. Review Source Response from Rentals United March 31, 2023 Hi Sonja, Thank you for your feedback and we're sorry to hear you have experienced some issues. We would love to get in touch with you and help with your account. Could you contact customersuccess@rentalsunited.com and explain the issue, please? We look forward to hearing from you so we can show you the value of our platform and customer support. Rentals United. PH Pierre H. Head of Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Great service provided by Rentals United" November 28, 2019 5.0 Great experience with Rentals United - good communication and I find them particularly open to suggestions. (SENSITIVE CONTENT HIDDEN) is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests. Pros User friendly, allows to have a good overall view of how we are connected Cons Sometimes a bit slow to load due to the size of our portfolio. Review Source Response from Rentals United December 4, 2019 Dear Pierre, Thank you so much for leaving us this 5 STAR review! We try to be as responsive and versatile as possible with all of our clients and it is important to us that you have the best experience whilst using our platform. Vivian really is a different breed when it comes to client care and she will very pleased to hear your kind words, so thank you again. Sincerely, The Rentals United Team GG Gene G. Owner Hospitality Used the software for: 6-12 months ### "WORST CUSTOMER SERVICE IN THE INDUSTRY!!" February 22, 2019 1.0 Have been transferred to 6 different people thru my on-boarding process none of them more competent than a 3 year old to get my properties listed on there site. Pros if you can get the software working with all your channels it's actually a pretty decent product. Cons WAY TO MANY TO NAME!! By far the worst customer support and tech support. You will be passed from person to person and nobody taking accountability for your issues . It seems no there wants to truly help you. They definitely want to sell you the software service NO FOLLOW thru. Do your self a favor and don't purchase from this company. Review Source Response from Rentals United April 18, 2019 Hi Gene I'm sorry you've been experiencing such bad service. I've spoken to your account manager, Carolina who has been trying to get in contact with you. Can you contact her at carolina.esposito.zerbinati@rentalsunited.com so she can help. I'm confident that with that her help, you will have only positive things to say about Rentals United. Feel free to contact me directly on james@rentalsunited.com if you need anything. FV Flavia V. Digital Marketing Manager Used the software for: Less than 6 months ### "disappointing customer service but great exception" August 10, 2017 1.0 Pros It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them. He was in charge of our synchronization with Booking Sync (PMS and website) and I am really glad he suggested it. He is a very polite and fair person, driven to find solutions. The excellence of his working method relies on his continuous feedback, suggestions, creative ideas. He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution. I would recommend Rentals United if they had more employee like him. Cons Most of the connections are displayed as green and well connected even when they are clearly not working at all. Customer service is very disappointing, I assume they are not well trained or down staffed because when I need some assistance it takes at least 3 or 4 weeks to get a reply and an uncountable number of mail and solicitations. Most of the time the final answer is that the issue does not depends on them but all the responsability relies on this or that channel. At a statistic level I find it pretty hard to believe. Review Source FA Filipa A. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Software" January 3, 2020 5.0 With Rentals United i can have availability and prices connected on different platforms. Pros Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you Cons Nothing to declare. I liked the software Review Source Response from Rentals United January 15, 2020 Dear Filipa, Thank you for leaving us this perfect review! We are so pleased that the software is benefitting your business and has been for more than 2 years. Wishing you all the best for 2020. The RU team. DN Debbie N. Owner Hospitality Used the software for: 2+ years ### "It's ok! " August 12, 2018 4.0 I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc.. Pros I have used rentals united for many years. It is ok, however their support team are great! Cons Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons Review Source NL Neal L. Co-CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing Customer Support!!" June 19, 2019 5.0 It does what it's supposed to do as a channel manager. Workflows are clear and simple, yet detailed and well-thought out so you are easily led to your goals. It's been critical to my success transitioning to a career in hospitality. Pros What makes RU exceptional is it's dedication to world-class customer support by its account reps. My rep is absolutely outstanding. With other companies, it is difficult to get dedicated reps on the phone, yet team is always checking on me, finding new ways to help grow my business and being patient when I'm behind. They made my experience with the software one that I'm truly grateful for. Cons I wish there were more PMS features, but that's not really a fair complaint. Review Source CS Coburn S. VP Of Operations Hospitality Used the software for: 2+ years ### "5 Stars Rentals United!" April 6, 2019 5.0 Pros Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager. Cons Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons. Review Source AX Aaron X. Director Hospitality Used the software for: 1-2 years ### "Rentals United" June 5, 2019 5.0 We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request. Pros We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request. Cons still lacking some basic features such as the ability to assign an internal name to each property. Review Source LL Lucy L. Holiday Rental Manager Real Estate Used the software for: 1-2 years ### "Fabulous Support" August 28, 2019 5.0 Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software. Pros After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software. Cons A few teething issues which were sorted out quickly and professionally. Review Source NP Nora P. Property Manager (Assistant) Hospitality Used the software for: 1-2 years ### "Rentals United" February 24, 2020 5.0 As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent. Pros I like the ease of using the software and the avoidance of double bookings Cons How every channel has different requirements for uploading and maintaining properties. For example, pictures have to be changed manually though Airbnb and Booking.com whereas VRBO and Homeaway sync automatically. Review Source Similar Products Featured