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Rentals United is a leading Vacation Rentals Channel Manager trusted by over 60% of the top property managers in the industry. Rentals United platform effortlessly handles massive amounts of data every day. It seamlessly connects with more than 50+ listing sites, allowing property managers to expand their reach and maximise their bookings and revenue. In addition, our platform integrates with over 100 technology providers, ensuring Property Managers have everything needed.
Provider
Rentals United
Located In
Spain
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Webinars, Live Online, Documentation, Videos
Support
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
Rentals United caters to Vacation Rental Property Managers. Offering different products depending on needs, expertise, and number of properties.
Content Source: Rentals United
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Reviewers find Rentals United beneficial for integrating with booking management software, which helps avoid double bookings and increases overall bookings. They appreciate the seamless integration and the immediate boost in reservations across different channels. Nonetheless, some users face challenges with double bookings, billing issues, and managing the administrative side of the increased reservations.
Users consistently praise Rentals United's support team for their quick assistance and friendly service. They find the support staff always available and helpful, ensuring smooth operation and resolving issues promptly. Many reviewers highlight the excellent support they received from setup to ongoing operations, making their experience with the platform more satisfactory.
Pros
We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.
Reliable, fast, good connection, very easy to handle and great selection of the most important channels.
He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution.
My Rentals United account manager is absolutely outstanding with regards the level of support and speed of response time. She is worth her weight in gold.
Cons
Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time.
Can't delete or hide the past sales channel even though we are no longer working with them. There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed.
We have had problems with not being able to unblock canceled or moved reservations. Our rooms sit empty and we are unable to open up to be able to rent waiting for them to fix.
A single mistake of them means lost of money for me. Every OTA has a different business model and RU tries to fit a data set coming from a PMS with tons of OTA.
Most Recent Video User Review for Rentals United
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The best way to integrate a PMS to Channels
Laurie G.
"Overall great company, there are some part still can improve and grow together"
Pros: Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company
Cons: Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing
"Great product with very efficient team for onboarding and support"
Pros: Very easy to use, nice design, reliable, excellent support team The support team is the key employee for us ! He is details and customers oriented and has always find solutions for us. Definitely an amazing employee ! Key Account Manager is also very professional and helpful.
Cons: The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations. A more dynamic tool to set up prices could also be a great edge.
"I need to use service further."
Overall: poor, need a good or improved service
Pros: accesss is good, idea is good, but not working well
Cons: no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise.
Vendor Response
"Powerfull channel manager, but withour any futures"
Overall: I don't like them, but I need them...
Pros: They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth... Also, they are poor in tools and futures... With this high price they should be multi task app
Cons: When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice Integration, should be with more important channels
"One of the most advanced and easy to use channel managers for vacation rentals."
Pros: - Usability - Many channels are well synchronized in terms of content as well as rates & availability. - Great onboarding team and recommendations concerning the different channels - Easy to understand API & Documentation for PMS integration
Cons: - Some items do not get correctly synced - Content syncs only once automatically and not after each change - Message integration with automated messages, would be great to efficiently communicate directly with clients of all the different channels
