Who Uses This Software?

Large and small property managers in the vacation rental sector will save money by using our services. On the sales side listing websites of all sizes will want access to our inventory to expand.


Average Ratings

68 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Rentals United
  • rentalsunited.com/
  • Founded 2014
  • Spain

About Rentals United

Get your vacation rentals seen by +250 Million travellers every month! By using Rentals United central calendar, pricing, photos and info platform, we will automatically update all the listing sites that you want to advertise your properties on - and all the bookings they make will update your Rentals United central calendar. We partner with both global and niche listing websites and constantly adding to our portfolio, so you get new ways to advertise your rentals.


Rentals United Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Rentals United Reviews Recently Reviewed!


Getting us connected

Aug 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rentals United is a great way to connect to channels to get your inventory out to the masses. It is pretty easy to use but then I integrated via our booking software which saved a huge amount of time. I could imagine it being pretty heavy having to load each individual property if you have a portfolio of 10 or more properties. As I am a small agency with 33 properties, I am assigned an account manager and we have fortnightly calls to make sure all is running as it should be. If there are issues in between those calls, you can raise a support ticket which normally gets answered within 48 hours.

Cons: We struggled initially to get our software and RU to work seamlessly together on rates and restrictions but now that is all sorted, it's very easy. For those needing to load rates manually, there is no 'clone' tool to use the same rate periods for your properties on your portfolio but then adjust rates which makes it a laborious task when you need to enter the same rate periods over and over for multiple properties.

We still have an ongoing issue where the balance due date on HomeAway integrations gives the day of arrival which is not what we want so we basically risk confusing the guest and refer them to the T&Cs they should read when booking via HomeAway which states balance payments are 8 weeks before arrival date. Rentals United say they will fix this but it's not imminent.

It can be tough to speak to someone if there is an urgency to your requirement but overall, I have not had a nervous breakdown because of it!

Overall: Overall I am happy with Rentals United and think it is good value for money. Like everything, you need to invest some of your own time to get what you want out of it. I have a good working relationship with my account manager and I hope it lasts a lot longer too with a positive output for us.

The worst experience ever! Don't trust them you will lose your money

May 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them).

The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Cons: Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room.

*The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???

Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Overall: Less 600euro from my bank account

Vendor Response

by Rentals United on June 22, 2018

Hi Areti

I'm sorry you've had such a poor experience using Rentals United.

Regretfully both Homeaway and Tripadvisor have a 5 property minimum requirement when a customer coming from either a channel manager or PMS. Our sales people are advised to inform all potential customers this information.

During this period and also during the on-boarding schedule, it's made very clear that we are a software as a service. meaning that we do not do all the work for you and our rates reflect this. It requires work by you to ensure your properties can go live which is why we set a 30 day introduction & training period.

I would be happy to start your contract from today with the intention of getting you live in those channels you can work with through us.

We have many happy clients working with us and our platform generates 1000's of bookings.

Please contact me directly at james@rentalsunited.com and I'd be happy to help.

Thanks

Dont get your hopes up!

May 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface.

Cons: If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup.

it is complicated. so much so i wonder why i pay good for something i can setup on different channels myself and save the money. just using ical/api.

i think that a pms where you can setup everything in one place, and reach countless channels is next to impossible to do, the easy way. There is so much difference, in how the channel platforms are setup. This is the fourth pms system i use. still looking for the ONE.

Overall: I learned that there is no software that can deliver a pms system that is able to setup completly centralized. And deliver automated to multible channels. This is the 4`th pms i setup and try. :-)

Vendor Response

by Rentals United on May 29, 2018

Hi Dan

Thanks for sending these comments through but I personally think that giving us a 1star review is tough given you're not actually a paying client of ours and you haven't actually used the platform.

You're right in the fact that it requires work on your side to get online in the channels. We're very clear with our clients on this and during the two calls you had with our sales team, the process for connecting to the channels was clearly outlined to you.

Our goal is to make the process as painless as possible and things are definitely improving. However as you correctly pointed out, each channel has their own process for contracting and on-boarding so it's a definite commitment on your side.

The process for going live in some channels is quicker than others but we are very clear with our clients that it should take around 30 days to get you live in all your chosen channels.

Hopefully you can consider using Rentals United in the future.

Sub-Optimal Channel Manager

Feb 02, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: cost

Overall: There were several missed cues early in the transition which is to be expected. However, when it occurred again (and again..)- I was told it was attributed to their partner and had nothing related to their service. After 5 months, I've opted to move to another channel partner. A big reason for my change was the lack of value for money. I relayed that I was transferring and closing my account due to the high costs associated (I was being charged a % of EVERY booking) and within 5 minutes, I received an email stating they just launched a 'fixed pricing plan just yesterday' and would I consider staying.

Further, I've been told by their billing department I would be billed for all reservations transacted regardless if their system can no longer confirm that the guest had committed to a booking. For example, I would be held accountable the cost of a reservation made 8 months in advance, although the guest can still cancel. Really?

Informed them, I would happily submit payment for confirmed arrivals up until the last day of the channel connection was still connect. Haven't heard back...

Vendor Response

by Rentals United on February 09, 2017

We¿re already in contact with Capterra regarding the removal of this review because it¿s full of untruths. Firstly we¿ve been in continuous contact with you regarding these missing payments and we¿re still waiting on you to respond to us, not the other way around. I¿ve also sent you three messages in the last 4 days without any response.

Since you started working with us, you¿ve received a huge increase in bookings and revenue from our services so its hard to believe that this review was written in anything other than the frustration in you not being able to pull out of the contract that you happily signed with us.

From the time we started working together, your account has increased 313% in bookings and 1200% in revenues but we still have a number of unpaid bills from you. I¿d like to suggest we avoid using public forums to voice any financial or contractual disputes and ask you to contact me directly on james@rentalsunited.com.

Capterra-loader

Good potential, very poor/non existent customer service

Nov 05, 2017
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's easy to use and well designed. A good number of channels available for connection.

A fixed price per month is good if you receive a good amount of reservations.The only problem is that it does not deliver what's promised.

Cons: The biggest issue of this product is the customer service. Before I paid the subscriptionI have been literally chased by their salesman, available at every time and day of the week. After the first purchase they never responded before a couple of days time and NEVER deliver what they promise. I have been dealing so far with 3 different people, all of them left their position with no notice leaving me sending emails to empty desks. It's presented as a time saver software but it actually takes lot of time only to have the channels actually connected. On the dashboard the channels look connected but if you check channel by channel you would discover they were not active at all. Lot of problems with Expedia with wrong push of the rates all the times.

I think it could be a good product if they only would invest more in customer support and less in sales. Selling a product is relatively easy, keeping a customer is the hard part.

Overall: It could be a good software but lacks in customer support

Vendor Response

by Rentals United on November 19, 2017

Hi Andrea, thanks for your valuable feedback. I've spoken to your account manager, Nicolas and I'd be happy to help speed things along so we meet your expectations.

Feel free to contact me directly if you need some more assistance (james@rentalsunited.com)

Horrible - stay away!

Jun 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea sounds great and the user interface looks nice, but I'm afraid it stops there. While we were very excited to get things going, nothing seemed to work.

Cons: The reality - while a great idea, none of what we've been sold worked properly. We tried out Rentals United last year and had a bad experience. We decided to give it another go this year, but unfortunately more things didn't work than did and we ended up making a loss over the period that we were signed up with them as availability was not even pushed across correctly. They kept charging us even after we left the contract and used the direct debit without authorisation. When contacted they kept saying they're not charging and they kept charging. Big waste of time - stay away!

Overall: None

Vendor Response

by Rentals United on June 15, 2017

We're sorry things didn't work out with your Rentals United account. However, we feel that your review is completely unrepresentative of the service and experience you received from us.

You had some very specific requirements that we weren't able to meet which we informed you about and for this reason, we let you use our platform free of charge for a period.

We add features and improvements to platform based on helping as many of our clients as possible - not on those who can shout the loudest. We try our best to think of all our clients and the positive reviews you see here are testament to this.

We try and keep all our clients satisfied and we wish you the best of luck with your business. As we refunded all of the money you paid us this year, we¿re happy that you were able to use Rentals United completely for free.

disappointing customer service but great exception

Aug 10, 2017
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them.

He was in charge of our synchronization with Booking Sync (PMS and website) and I am really glad he suggested it.

He is a very polite and fair person, driven to find solutions. The excellence of his working method relies on his continuous feedback, suggestions, creative ideas. He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution. I would recommend Rentals United if they had more employee like him.

Cons: Most of the connections are displayed as green and well connected even when they are clearly not working at all.

Customer service is very disappointing, I assume they are not well trained or down staffed because when I need some assistance it takes at least 3 or 4 weeks to get a reply and an uncountable number of mail and solicitations.

Most of the time the final answer is that the issue does not depends on them but all the responsability relies on this or that channel. At a statistic level I find it pretty hard to believe.

Capterra-loader

Outstanding Customer Service

Aug 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Cons: You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Overall: We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Rentals United is terrific, we are very happy with their dedication and service!

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

Overall: You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Great idea, easier life for pro Hosts

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy layout, after few minutes you know how to use this platoform. I likehow you can make integration with many small channels, and it's easy to do this even if you are not experienced with such a tools like Ru . They now what is important in this step with business like mine, and they dont put 1000 stupid ideas.

Cons: Product managers and customer service are not the best, and sometimes when something is broke (of course sometimes it's my fault) you can't call them, you can't fixed ASAP. For me that is huge problem, because that generate on my site big costs. Few times I have to pay because software wasn't configure properly. Small integration don't work, They suppose to work after 2-3 weeks. I'm waiting like 3 months and nothing...

Overall: Better SEO in Google because of integration with few booking channels, integration of the calendar, new possibility to contact with more customers

Some struggles at first but good support

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

Cons: There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

Capterra-loader

Overall great company, there are some part still can improve and grow together

May 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Multi-channels,Quick support

Good account manager (Ms Vivian )

The important part is system stable and a responsible account manager for our company

Cons: Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong.

Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Adding lodgings a technical headache. Expensive due to lack of support & slow channel connectivity.

Jun 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google.

Cons: Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU.

Very good business partner

May 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The account managers are great! Especially always very helpful! Always looking into any situation we bring to them.

I like the channels

Cons: Serves often crashes, unable to look at reservations, cvc for credit cards missing.

That's it! Solve that and you will be the bomb!!!!

Overall: Bookings from different partners that as a small company was difficult to work directly with them.

Vendor Response

by Rentals United on June 08, 2017

Hi Milena, thanks for your valuable feedback. We've made some optimisations especially to the reservations viewing page so hopefully you'll see an improvement there. If not, let me know.

CVC codes are generally sent to us unless the customer doesn't provide it. I'm happy to talk about this when you're free.

Capterra-loader

Great product with very efficient team for onboarding and support

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, nice design, reliable, excellent support team

The support team is the key employee for us ! He is details and customers oriented and has always find solutions for us. Definitely an amazing employee !

Key Account Manager is also very professional and helpful.

Cons: The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations.

A more dynamic tool to set up prices could also be a great edge.

It's ok!

Aug 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I have used rentals united for many years. It is ok, however their support team are great!

Cons: Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons

Overall: I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc..

Rentals United is a great tool that has opened so many doors for us!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

Cons: What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

Overall: Piece of mind because everything is synced with our PM system.

Rentals United cannot do enough for you

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When it works, it works really when and it can change your fortunes as it helps you connect to channels that you never dreamed you'd be able to manage. From our perspective, the prospect of a 300-strong property portfolio on just on these channels was daunting, but we are able to manage 10+ in a heartbeat.

Cons: It sometimes fails to catch up with the channels, so bookings are not tracked. Initial integration problems also but that was as much figuring out our complex CMS as it was an issue with RU. In general, whilst we have had issues, they have all now gone away and were dealt with very quickly.

Overall: Increased bookings from large platforms and the audiences they bring with them.

quick and easy

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: channel options are great easy to set up properties. George is always great and quick to attend to our needs. I use Rentals United for another company I work for and he has always been on top of, things.

Cons: Takes too much time to load and save. Need more amenity choices maybe add check boxes to select amenities.

Overall: more bookings.

Very easy dashboard - Excellent service

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!

Cons: The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better

Great experience but a few things could be better

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The simplicity of use : connecting OTAs is very easy.

Friendly staff.

Overall good and very affordable Channel Manager.

It could be part of the best solutions in the market with some improvements.

Cons: We missed a few important options for pricing but I guess it's not that important for other small hosts.

Customer support reactive but sometimes it takes time to have things done.

Overall: affordable channel manager with almost everyhting you need

Excellent

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really enjoyed with our property manager. She always had nice answers whenever there were any issues.

Cons: There were occasional connectivity issues. The two-way connection isn't perfectly set up on all the channels.

Great

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: From the first day we had an excellent assistance from the girl who took care of us to implement the system, which channels we could connect, which is relatively easy to establish the connection, although there is another part that does not depend on Rentals United, You have to contract it directly with the channels where you want to distribute according to the conditions of each channel. We have always had excellent assistance from them and is easy to schedule an appoint with our account manager. We are still in the process of connecting with several channels but so far we have not had any problems.

Cons: It would be great to have a trial period before making the payment. It would also be great to be able to configure more aspects of the properties like the price for instance without having to do it property by property

Capterra-loader

One of the most advanced and easy to use channel managers for vacation rentals.

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Usability

- Many channels are well synchronized in terms of content as well as rates & availability.

- Great onboarding team and recommendations concerning the different channels

- Easy to understand API & Documentation for PMS integration

Cons: - Some items do not get correctly synced

- Content syncs only once automatically and not after each change

- Message integration with automated messages, would be great to efficiently communicate directly with clients of all the different channels

Very good service

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We receive a very good customer service. The connection are working fine with a large list of channels which is good to get more exposure.

Cons: Sometimes there are some connection that are not successful but Rentals united alert us immediately by e mail so we have enough time to enter the reservation in our system to avoid double bookings.

Very helpful team from start to finish. Highly recommend if serious about making more bookings!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to add a mark up on pricing to counter the listing sites commission (airbnb, booking.com etc). This results in any bookings received from the listing sites linked through rentals untied come back at full price no loss to owner.

Instant connection for availability and rates.

Constant communication with rentals untied allows full understanding of the system.

Once set up you receive a account manager who solely wants to broaden your online advertising reach and increase bookings.

Cons: It is slow to get started but once its set up it is easy to work.. Each listing site has different systems that take time to get use to. Using rentals untied is an increased work load but you do increase occupancy.

Overall: Increase in listing sites our properties are on which increases our bookings and occupancy rate.

Rentals United Strive for the Very Best!

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Excellent Direct API Integration

- They bandwagon into the latest, and popular Channels

- The Key Account Manager follow up, and drive tasks to closure

Cons: - Direct Relationships to Channels should be improved, at least the popular ones

- Faster Integration Time connecting to Channels

I found the whole process quite easy. I had a 45 minute consult with their executive & I did my homework.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user guides were great. I'm not that great with techy stuff but the user guides were accurate, up to date and easy to navigate. I use Guesty and they have supported me with Rentals United and made the integration really easy. I love this software as it means I am not reliant on 1 booking channel (Air BnB). I have found their executives to be really friendly, informative and make me feel like they are interested in seeing my business succeed.

Cons: Sometimes customer support can be a little slow, but they always get back to you and there is a self service help desk which is great too.

Overall: I have a more secure business now as I am not reliant on 1 channel and I am able to reach more customers. Ultimately this should make the off peak seasons better, and lead to more revenue.

its been frustrating because support has been very busy which is understandable

Nov 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Not sure about software as of yet. Never channeled before and was hoping for a lot more support but Daniel and George are really trying

Cons: will let you know as soon as I am up and running with all the channels. Have two now as of today. I am very excited to make this happen. It is just not fast enough and has been very time consuming

Overall: I am not sure as of yet. Has only been about a month. Still don't have even 5 channels going.

Vendor Response

by Rentals United on November 16, 2017

Hi Laurie, you're you're having some frustrations. We normally predict that it takes around 30 days for your properties to go online in some key channels within 30 days.

I've asked Daniel to respond and I understand he spoke to you yesterday?

Feel free to email me @ james@renralsunited.com and I'll see what I can do to speed up the process.

Best regards
James

The best 2 way connectivity for our company!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connectivity, simplification and real time availability and rates updates to all of our OTA partners. Before RU, we had to update manually over 10 OTA's. Now the real time connection simplifies and streamline our sales process.

Overall: real time connectivity.the Rentals United Team is the best. We worked with a few accounts manager and all of them are very dedicated

Brilliant, i have a great account manager, she is always there to help, forever friendly,

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Quick, clean, easy to use, doesnt fail, with software its the support thats important, what you get after you have taken the software on board, and for me account manager has been first class in helping me with everything.

Cons: Wish we could bulk edit individual items. Quite difficult to find a con for this particular product...

I can't work without it

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very clear. Lots of channels connected

Overall: Once I discovered it I can't think to work without it. The staff is very nice and welcoming in every problems. The support is so fast!

The Channel Manger business is a difficult business !! RU try to standardize something impossible!!

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: to be connected with many OTA (is what a channel manager is ....) and (my account manager) who tried to make my life easier.

Cons: I understand is a difficult business. but the technical support must be MUCH better. A single mistake of them means lost of money for me.

Every OTA has a different business model and RU tries to fit a data set coming from a PMS with tons of OTA !!!!! near impossible !!! and at the and is: technology from many different producers + many different customer service/onboarding procedure + different meanings for the same data !!!!

Ok is connected by XML and so seems easy but is NOT easy.

Overall: avvertite more for a reasonable price

Signed late October 2017 and disconnected in March 2018 preferring to lose the investment

Apr 26, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of use and asy dashboard, single subscription for (theoretically) many channels to be connected

Cons: Very present in the sales phase of their product, totally absent support.

After six months of attempted "integration" I spent twice as much time trying to connect and control OTAs and VR.

Some OTAs are advertised as available for sale but after six months not yet active (see Tripadvisor)

I am still waiting, from the beginning of March, for an answer on the 10 points that led me to the decision to disconnect me (with a subscription paid and still valid until October), but to this day I have not received any reply.

BEST CHANNEL MANAGEMENT SOFTWARE

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Rentals United makes it easy to integrate all of your listings across multiple platforms at a click of a button. They provide a large amount of channels to connect with.

- Our channel manager Vivian, and she is AMAZING. She has helped us expand our properties onto multiple channels and is always responsive. We have weekly chats and constant e-mails. It is a dream working with Vivian.

Cons: - Some components of the website could be more user friendly.

- I need to write more to meet the minimum requirements, but there aren't any more negatives to add!

Overall: More exposure and booking for all our properties.

After over 2 months I am still not fully connected

May 24, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I tried to cancel my contract 2 days outside of the 14 days cancellation period. I wasn't allowed.

After over 2 months I am still only connected to one channel, which I had to spend 2 days reviewing the listings.

It takes days to get a response to an email.

A bad mistake for me

Cons: I paid Rentals United to set up new channels for me but I have had to set up all the connections and after 2 months I am still not connected properly.

Overall: Frustration

Vendor Response

by Rentals United on June 22, 2018

Dear Vanessa.

Thanks for sending this review and I've someone to contact you to help you.

Firstly during your introduction call with our on-boarding team, we do explain the process regarding our responsbilities to you. We can assist in getting you live in the channels but we don't do the whole set up for you. This requires time and effort on your part and our rates reflect this self-service model.

I can see that you are already connected to 5 different channels including booking.com. I know you're in contact with Matthew who I am sure will help you get online in more.

many thanks
James

High Volume Reservation Producing Company Approves!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of filtering bookings by any filter necessary to validate what is coming through to the PMS.

Cons: none at this time.

Overall: We have 400 apartments and recently connected through Rentals United. In the first month of connectivity we had 1100 bookings come in and Rentals United Support team, account mangers and Senior level teams were incredibly responsive to resolve manual transactions and resolutions needed to be automated between the channel and PMS. The mapping of listings is painless and takes about 5 minutes to become live and bookable. Happy to refer this Channel Manager to anyone who inquires.

Many channels connections are not ready. Management is not transparent

Apr 27, 2017
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Usabilitty and functionalities

Cons: Lack of good channel connections

Overall: We have being using RU for a year now and got not meaningfull results. My impression is that the main stream channels as Booking.com and Expedia work well. But many others RU simply does not have the connection as they say they have. The worse thing is that support and management team always says there is no issue. So you think you are connect but you actually are not. I had this same problem connecting to several different channels in their list as: Travel Republic, Tripavisor, Tourico Holidays and Hotelbeds,

Vendor Response

by Rentals United on June 08, 2017

Hi Mario. Sorry to hear about these problems and I know someone contacted you immediately after this review was made. Please let me know if there have been improvements.

Your business is valuable to us and we are always willing to listen to all our customers.

thanks

Hi Rentals United team, in particular Romy and George, have been excellent to work with!

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate, great customer support, and many channels with which to market/promote our properties.

Cons: A few small but easily resolved glitches that we had to work through. Namely false positives regarding OTA's that we thought were completed and live, when in fact they were not.

Easy to work with

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like to ability to see my rates and availability on the backend. I also like that I can change the fees and mark up at anytime.

Cons: Updating certain channels can be challenging also I've had some issues getting fees pushed to channels.

Vendor Response

by Rentals United on June 08, 2017

Hi Fred, thanks for your good review and I'm happy to see that we're helping your business.

If you're still having issues with some channels, feel free to contact your account manager and they can help you.

Investment needed

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to understand and to start working with it.

Cons: To many difficulties to have a proper connection between Rentals and the different channels

Overall: The system is intuitive and easy to use. It is facile to connect a new channel and in case you have any doubt or problem, the customer service is always willing to help you. Their rate response is very quickly.

We experienced a rate connection problem with our PMS but this was solve very quickly once we realized. This also caused some connection problems with the channels we were connected with, but thanks to their efforts, everything was working properly promptly.

We are happy with this product as help us to sell easily our apartments in several platforms at the same time.

i love is the Customer support, but the features/functionality & ease of use needs improvement still

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Cons: Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Great account manager, Diana! Shes awesome

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives you step by step directions on how to link. Some of the channels that I didn't expect to get bookings from are giving me the most business.

Cons: Sometimes you have to contact booking channels directly to activate which takes a little more time. I'm not sure if I like the overall layout but it works for now.

Overall: A unified booking channel is essential to get the exposure needed to drive occupancy.

Finally a channel manager that works!!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick. Easy. Staff are very helpful and when you click "push to channels" it actually works! Almost instantly. Wish we'd come across Rentals United earlier.

Cons: There really isn't anything bad to say other than the fact that the current API doesn't pull through everything from Escapia. A little manual work to be done per listing. But worth doing it for the results.

Overall: More revenue from more bookings.

Very efficient support team

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support from Connectivity Team is a star! My 26 listings are live on Booking.com within days. Very happy with the service. I'm very happy with what Rentals United offers so far. It connects with the booking channels flawlessly, which makes my job a lot easier

Overall: It pushes my listings to all the booking channels and collects all the reservation information to a central place. Makes my job easy.

Difficult to use

Sep 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: You can connect to a lot of channels it gives a page for direct reservation.

Cons: I found it difficult to use, some overbooking, not answering very quick.

Overall: You can connect to a lot of channels it gives a page for direct reservation but it is difficult to use interface and all, they didn't answer very quick and I had some troubles with overbooking.

Capterra-loader

Great and interesting experience

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to be used and great design

all information are at hand

good assistance from the team,

smooth first access

Cons: the need to contact directly the channels; it takes quite long especially with the "big ones"- so maybe better agreements with them would be appreciated

Overall: just started

we'll see in the future

Straightforward CM with great support.

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and does what it says on the tin. Connecting to channels is simple, but there is always support on hand if you get stuck.

Cons: The system is very slow and there can be some discrepancies in information, depending on how you're viewing it.

Overall: Connects to a lot of channels, easy to use, good support.

No support neither in the startup phase

Feb 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We made a one year agreement, we had no problems with Expedia connection, they connected our properties to Expedia without any issue and in a smooth way.

Cons: Airbnb connection doesn't work, they spent two months without managing to connect our properties without success.

Overall: Connection to Expedia.

The software is really easy to use

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really easy to use, the best way to manage properties on tourism portals. I was followed in every step by the assistance for the insertion.

Cons: photo size is not optimal for booking.com. I think it's the only one thing to improve in the software

Hard to manage it at the beginning but with a good support team that helps a lot!

Aug 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support and the quantity of channels that you are able to be connected to.

Cons: Sometimes appears that you are already connected to some cannel but then your properties are not advertised properly on it. A hard "fine tuning "work is required to the owners.

What a waste of time....

Jul 14, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: supposed to be be very user-friendly and easy setup but that's the theory, reality is very different story

Cons: it just doesn't work and the customer service is absolutely terrible, useless and in occasion even rude ...leading to huge waste of time....

Very easy, user friendly and complete. 100% reccomended

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, compatible with all channels and assistance is ever available to solve any problems

Cons: The site is not responsive and we have some.problems to manage multi unit property.

Is not possible to change fotos, only delete and add

Preliminary trial: need at least 5 properties for some Channels

Apr 22, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Pricing and the fact that it's a %, not fixed

Syncing features are 2-way for most but not all channels.

Cons: You need 5 or more properties to be able to activate some Channel, including HomeAway and the TripAdvisor Network

Overall: At least 5 properties are required for some of the Channels, including important ones like the TripAdvisor/Flipkey Network and HomeAway. Shame I didn´t know that before I spent time on setting up my property.

Recommendations to other buyers: If you have less than 5 properties think well before you spend time on it

Great Customer Service! Great System!

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cust support has been incredibly helpful during the whole process. She made the software worth the purchase. There are a number of good systems but without a helpful, knowledgeable account manager its just so much harder.

Capterra-loader

Very professional mentoring by Max Medina, honest and always available. 100% recommended.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, fast, good connection, very easy to handle and great selection of the most important channels

Cons: At this point I don't have any cons about the software. More PMS options would be nice for the future

Overall: Good service, more reservations!

Our rep has been really helpful and they really care about your concerns.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Still learning the system on a daily basis but staff exceptionally helpful. Still a work in progress

Cons: Sometimes calendars doesn't synch with PMS, so it's a back and forth situation. Still a work in progress

Perfect to sync to multi-channel

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are using RU for more than 6 months now and I am really happy, we had only a few bugs which were quickly fixed.

The support team is friendly and it really works well.

I like when a solution does the work without even thinking about it.

I recommend !

Amazing assistance from staff..

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: none so far

Overall: I have just signed up for Rentals United and had a great experience with the staff there. Especially with a member by the name of Max Medina. Always ask for Max ha ha. Really helpful and informative.

Superb experience

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been working with Rentals United for over 6 months now and have been extremely impressed with their support and service. Working with them has made a massive difference to my business, allowing me to work with more advertising channels whilst reducing my workload. My Rentals United account manager is absolutely outstanding with regards the level of support and speed of response time. She is worth her weight in gold! I can't praise her enough! Highly recommended.

Channel Manager that Saves Time

Sep 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The support team is outstanding! The CM itself automates a lot of marketing tasks (rates & availability real-time distribution). The guest planner dashboard is probably one of the most intuitive out there. Also RU handles nicely very complex pricing models - and scales to fit needs of host managing hundreads of properties.

Cons: No significant areas of improvement that would be apparent for me right now. Would love to see the marketplace filled with additional integrations.

Great Website and System

Jan 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hi there,

The website and the system it's amazing, but in my opinion needs to improve a little bit. The conections with the sales chanels are not yet 100% efficient, and we get some errors sometimes. However, the assistance received is perfect, and they're adding more sales channels day by day. But we understand these kind of conections are so difficult, and we are sure in a near future all will work perfectly. We can't wait for it.

Have a nice day,

Kind Regards,

Fernando Mazo

Does not do what it says on the tin.

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It occasionally works as intended.

Cons: The integrations are AWFUL and not as advertised . The customer support is RUDE and does NOT reply.

Horrible!! I would never chose them again!

Jun 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I wouldn't recommend! They have a bad service and their reply for everything is IT is looking it. Try to avoid Rentals United.

Great service, fast response and good customer support

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After signing up with RU I found out that the system is very friendly and easy to use . has a great calendar view that helps a lot with setting your prices amongst multiple channel. 6-12 months view helps a lot of having a great perspective view of the calendar.

When encountered tiny issues had great response and rapidity in sorting out my issues!

Definitely recommend RU for uploading your flats on multiple sales channels!

Excellent start :)

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rentals United have come a long way in a short time. All the best to you as you keep adding features and growing :). Working with your team is really easy and we look forward to the continued relationship.

It's helped us get more reservations by diversifying and getting on more listing platforms

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great customer support. They spend lots of time helping you set everything up and supporting you with any questions you have.

Cons: It can be very confusing. It's a lot to take in. We've had some issues getting everything set up properly but since we get so much support it helps.

very fast and really helpful

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using it for a year now and it really helped us that all our booking goes automatic. It has a really good team if ever i need any help!!