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Rentals United

Reviews of Rentals United

3.9 (135)
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Pros

  • We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

  • Reliable, fast, good connection, very easy to handle and great selection of the most important channels.

  • He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution.

  • My Rentals United account manager is absolutely outstanding with regards the level of support and speed of response time. She is worth her weight in gold.

Cons

  • Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time.

  • Can't delete or hide the past sales channel even though we are no longer working with them. There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed.

  • We have had problems with not being able to unblock canceled or moved reservations. Our rooms sit empty and we are unable to open up to be able to rent waiting for them to fix.

  • A single mistake of them means lost of money for me. Every OTA has a different business model and RU tries to fit a data set coming from a PMS with tons of OTA.

Most Recent Video User Review for Rentals United

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Video Review

The best way to integrate a PMS to Channels

5.0
Posted on September 28, 2020POSTED BY:
Laurie G. avatar

Laurie G.

Head of MarketingLeisure, Travel & Tourism
Reviewer Source

Showing Most Helpful

Showing 25 of 135 reviews

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Edward H. avatar
Edward H.
COO
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
May 14, 2018

"Overall great company, there are some part still can improve and grow together"

Pros: Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Cons: Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Valerio A.
Manager
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 9, 2021

"The channel manager you are looking for :)"

Overall: I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

Pros: The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.

Cons: The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

Reasons for Choosing Rentals United: Great connections to the main channels, easy setup by importing the properties from Airbnb

Vendor Response

By Rentals United on May 3, 2021
Hello Valerio, Thank you very much for your positive review and for sharing your personal experience. We are really pleased to hear that our ongoing support has been a highlight! We are continuously working to improve our product, therefore we have forwarded your improvement suggestions to our Product Owner, for future consideration. Once again, thank you for your kind and encouraging words!
Areti V.
Manager
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
May 27, 2018

"The worst experience ever! Don't trust them you will lose your money "

Overall: Less 600euro from my bank account

Pros: From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them). The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Cons: Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room. *The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!??? Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Vendor Response

By Rentals United on June 22, 2018
Hi Areti I'm sorry you've had such a poor experience using Rentals United. Regretfully both Homeaway and Tripadvisor have a 5 property minimum requirement when a customer coming from either a channel manager or PMS. Our sales people are advised to inform all potential customers this information. During this period and also during the on-boarding schedule, it's made very clear that we are a software as a service. meaning that we do not do all the work for you and our rates reflect this. It requires work by you to ensure your properties can go live which is why we set a 30 day introduction & training period. I would be happy to start your contract from today with the intention of getting you live in those channels you can work with through us. We have many happy clients working with us and our platform generates 1000's of bookings. Please contact me directly at james@rentalsunited.com and I'd be happy to help. Thanks
Thom J.
Head of Marketing & Growth
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 23, 2023

"Rentals United is a must-have for large-scale property management on OTAs"

Overall: Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

Pros: It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.

Cons: Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

Alternatives Considered: NextPax Channel Management System
Reasons for Choosing Rentals United: They were easier to work with and had a better existing relationship.

Vendor Response

By Rentals United on March 27, 2023
Hi Thom, Thank you for your review and nice words. We are pleased to know Rentals United has been a must-have for your company. We constantly look to improve and it is great to hear how much you value our platform and customer support. Again, thank you for the encouraging words.
Debbie N. avatar
Debbie N.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
August 12, 2018

"It's ok! "

Overall: I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc..

Pros: I have used rentals united for many years. It is ok, however their support team are great!

Cons: Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons

Wil V.
Property Manager
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
2.0
Features
2.0
Value for Money
1.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
February 2, 2017

"Sub-Optimal Channel Manager"

Overall: There were several missed cues early in the transition which is to be expected. However, when it occurred again (and again..)- I was told it was attributed to their partner and had nothing related to their service. After 5 months, I've opted to move to another channel partner. A big reason for my change was the lack of value for money. I relayed that I was transferring and closing my account due to the high costs associated (I was being charged a % of EVERY booking) and within 5 minutes, I received an email stating they just launched a 'fixed pricing plan just yesterday' and would I consider staying. Further, I've been told by their billing department I would be billed for all reservations transacted regardless if their system can no longer confirm that the guest had committed to a booking. For example, I would be held accountable the cost of a reservation made 8 months in advance, although the guest can still cancel. Really? Informed them, I would happily submit payment for confirmed arrivals up until the last day of the channel connection was still connect. Haven't heard back...

Cons: cost

Vendor Response

By Rentals United on February 9, 2017
We¿re already in contact with Capterra regarding the removal of this review because it¿s full of untruths. Firstly we¿ve been in continuous contact with you regarding these missing payments and we¿re still waiting on you to respond to us, not the other way around. I¿ve also sent you three messages in the last 4 days without any response. Since you started working with us, you¿ve received a huge increase in bookings and revenue from our services so its hard to believe that this review was written in anything other than the frustration in you not being able to pull out of the contract that you happily signed with us. From the time we started working together, your account has increased 313% in bookings and 1200% in revenues but we still have a number of unpaid bills from you. I¿d like to suggest we avoid using public forums to voice any financial or contractual disputes and ask you to contact me directly on james@rentalsunited.com.
Ami M.
Ecommerce & Reservation
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 7, 2022

"Good"

Overall: Good, could recommend to other user

Pros: Quite easy to setup and used, not too technical

Cons: Updating inventory takes a bit of a time

Vendor Response

By Rentals United on January 20, 2023
Thank you for your review and feedback Ami! Our goal for our clients is to use Rentals United as a self-service platform and have full control over your distributions, connections and other services. We are happy to hear you find our platform easy to use.
Vincent V. avatar
Vincent V.
OTA and Pricing consultant
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 1, 2018

"Great experience but a few things could be better"

Overall: affordable channel manager with almost everyhting you need

Pros: The simplicity of use : connecting OTAs is very easy. Friendly staff. Overall good and very affordable Channel Manager. It could be part of the best solutions in the market with some improvements.

Cons: We missed a few important options for pricing but I guess it's not that important for other small hosts. Customer support reactive but sometimes it takes time to have things done.

Richard A.
Owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 19, 2019

"Great Customer Support"

Overall: It would be great if they offer channel quality information, such as my property ranking.

Pros: The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.

Cons: Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often.

Kamil J. avatar
Kamil J.
Owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
November 20, 2018

"Great Solution if you're looking channel manager "

Overall: It's a great tool, but only for channels integration. For this price, you suppose to have more futures, because still, you need to use additional PMS system.

Pros: Possibility to connect almost to all currently available booking channels on market.

Cons: It's expensive, and they don't have integration with two important booking channels like a Trip Advisor (They have but it's not working) and Home Away.

Bre L.
Admin Assistant/ Short Term Rental Agent
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 27, 2018

"Read This Review ... It will save you time and money"

Pros: Working with Rentals United has been great. I have had anywhere from 8-21 properties live and connected to multiple channels at any one time. I have personally worked with other property management companies, none of which have been able to handle the load and capacity in which we needed. The programming runs very smoothly and when ever I have had questions or concerns, Customer support (my contact at Rentals United), was immediately responsive and helpful. Every single time I had a question, she responded swiftly with information that answered what ever my question was. If she did not know the answer to my question she would immediately track down someone who would be able to help me. There was never a delay in her reply, and her attitude was always upbeat and focused on her client (Me). This made me feel very taken care of, as a customer. From what I have noticed, the customer service team at Rentals United works very much as a full on support team, so even if you have one person dedicated to helping you, you actually have a full team of support behind that one person.

Cons: There was two times in the past 7 months where there was a site outage. I believe that it was for less than an hour each time ( don't quote me on this it may have been less). The only thing I didn't like was the amount of time between the outage and the email to notify me. Although it was done pretty quickly, in the technological age we are in, we all want immediate actions/results. So if there was a way to make these come in, in real time that would be great. Other than that, my programming was completely unaffected by any outage. The support team was there to deal with my panic and everything continued to run smoothly.

Leyla S.
COO
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 15, 2019

"Best CMS on the market with an amazing support team "

Pros: There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]

Cons: My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect.

Gianluca C.
Engineer
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
3.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
September 10, 2019

"Waste of money - terrible customer support"

Overall: In vacation rental everyone wish to sell more using more channels. But is not always true. On Italian lakes after 2+ years I can say that the market is dominated by AirBnB + Booking.com. So you don't need the huge amount of channels proposed by RU. A good PMS connected with main channels is more than enough !!!!

Pros: Don't exist !!! RU don't add anything to a good PMS apart connections. And if connections are not effective .... is a waste of time and money !!!!!

Cons: Terrible customer support. Not Italian speaking (I speak English everyday but when I'm a customer I want someone speaking my own language) not skilled and no knowledge of vacatio rental business. Incredible but true!!! May be good technician ... but I'm not sure !!! REMEMBER: during your activity for sure something willl go wrong with technology and will be easy for you to lose in few days of malfunction more of what you are asked to pay for 1 year of subscription for RU service !!!! Customer support MUST be effective !!!! I suffered more than 4 overbooking in 3 months using 6 properties !!!!! because malfunctions!!!

Reasons for Choosing Rentals United: No
Naím P.
Director
Hospitality, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 12, 2017

"Horrible - stay away!"

Overall: None

Pros: The idea sounds great and the user interface looks nice, but I'm afraid it stops there. While we were very excited to get things going, nothing seemed to work.

Cons: The reality - while a great idea, none of what we've been sold worked properly. We tried out Rentals United last year and had a bad experience. We decided to give it another go this year, but unfortunately more things didn't work than did and we ended up making a loss over the period that we were signed up with them as availability was not even pushed across correctly. They kept charging us even after we left the contract and used the direct debit without authorisation. When contacted they kept saying they're not charging and they kept charging. Big waste of time - stay away!

Vendor Response

By Rentals United on June 15, 2017
We're sorry things didn't work out with your Rentals United account. However, we feel that your review is completely unrepresentative of the service and experience you received from us. You had some very specific requirements that we weren't able to meet which we informed you about and for this reason, we let you use our platform free of charge for a period. We add features and improvements to platform based on helping as many of our clients as possible - not on those who can shout the loudest. We try our best to think of all our clients and the positive reviews you see here are testament to this. We try and keep all our clients satisfied and we wish you the best of luck with your business. As we refunded all of the money you paid us this year, we¿re happy that you were able to use Rentals United completely for free.
Pierre H.
Head of Sales
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 28, 2019

"Great service provided by Rentals United"

Overall: Great experience with Rentals United - good communication and I find them particularly open to suggestions. (SENSITIVE CONTENT HIDDEN) is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests.

Pros: User friendly, allows to have a good overall view of how we are connected

Cons: Sometimes a bit slow to load due to the size of our portfolio.

Vendor Response

By Rentals United on December 4, 2019
Dear Pierre, Thank you so much for leaving us this 5 STAR review! We try to be as responsive and versatile as possible with all of our clients and it is important to us that you have the best experience whilst using our platform. Vivian really is a different breed when it comes to client care and she will very pleased to hear your kind words, so thank you again. Sincerely, The Rentals United Team
John A.
CEO/Founder
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 23, 2017

"Rentals United is terrific, we are very happy with their dedication and service!"

Overall: You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Pros: Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

Stephen B.
Co - proprietor
Hospitality, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 10, 2019

"Channel Manager with large number of channels and great support"

Overall: I have used software and cloud based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.

Pros: It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them.

Cons: It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us.

Ann S.
Therapist
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 19, 2019

"Rentals United has been extremely useful in our business"

Overall: I am not note most tech savvy person but our Key Account Manager is always available to provide more personal support when needed. This has been crucial for us to have had an additional person to communicate with.

Pros: I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond.

Cons: The live chat option has not been a supportive venue.

Milena V.
Vicepresident
1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 31, 2017

"Very good business partner"

Overall: Bookings from different partners that as a small company was difficult to work directly with them.

Pros: The account managers are great! Especially always very helpful! Always looking into any situation we bring to them. I like the channels

Cons: Serves often crashes, unable to look at reservations, cvc for credit cards missing. That's it! Solve that and you will be the bomb!!!!

Vendor Response

By Rentals United on June 8, 2017
Hi Milena, thanks for your valuable feedback. We've made some optimisations especially to the reservations viewing page so hopefully you'll see an improvement there. If not, let me know. CVC codes are generally sent to us unless the customer doesn't provide it. I'm happy to talk about this when you're free.
Verified Reviewer
Manager
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 4, 2018

"Rentals United is a great tool that has opened so many doors for us!"

Overall: Piece of mind because everything is synced with our PM system.

Pros: What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

Cons: What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

Debbie N.
Owner
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 14, 2017

"quick and easy"

Overall: more bookings.

Pros: channel options are great easy to set up properties. George is always great and quick to attend to our needs. I use Rentals United for another company I work for and he has always been on top of, things.

Cons: Takes too much time to load and save. Need more amenity choices maybe add check boxes to select amenities.

Aaron X.
Director
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 5, 2019

"Rentals United"

Overall: We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

Pros: We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

Cons: still lacking some basic features such as the ability to assign an internal name to each property.

Nora P.
Property Manager (Assistant)
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2020

"Rentals United"

Overall: As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent.

Pros: I like the ease of using the software and the avoidance of double bookings

Cons: How every channel has different requirements for uploading and maintaining properties. For example, pictures have to be changed manually though Airbnb and Booking.com whereas VRBO and Homeaway sync automatically.

Mikael L.
CEO
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 27, 2020

"Great channel management software"

Overall: Excellent!

Pros: Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good.

Cons: That I cannot call customer support. They respond very quickly to tickets in their customer support system though.

Willy C.
Owner/President
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
June 4, 2018

"Rentals United Strive for the Very Best!"

Pros: - Excellent Direct API Integration - They bandwagon into the latest, and popular Channels - The Key Account Manager follow up, and drive tasks to closure

Cons: - Direct Relationships to Channels should be improved, at least the popular ones - Faster Integration Time connecting to Channels

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The best way to integrate a PMS to Channels
Laurie G. avatar
By Laurie G.September 28, 2020