--- title: "Rentals United Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rentals United the right Channel Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139850/Rentals-United/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Rentals United 3.9 (138) [View alternatives](https://www.capterra.com/p/139850/Rentals-United/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Rentals United Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Michael O CTOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We integrated Rentals United as the channel manager on top of our custom-built PMS, and the seamlessness of the connection is totally mind-blowing.“ April 1, 2026 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid.“ December 18, 2025 Michael O CTOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It pushes our listings, rates, and availability to all the major channels without a single hitch.“ April 1, 2026 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The interface is unnecessarily complex and cluttered, making data entry cumbersome.“ December 18, 2025 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Channel synchronization works properly, which is essential for preventing double bookings.“ December 18, 2025 AS Andrzej S CEOHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit“ September 2, 2023 Rachid A DirectorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Channel synchronization works dependably, effectively preventing double bookings.“ December 18, 2025 AS Andrzej S CEOHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Company have lied to us that has connection with bookingsync.“ September 2, 2023 ## Showing most helpful reviews Showing 1-25 of 138 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: Less than 1 year ### "We told them our requirement before signing. They signed us anyway, then held us to the contract." October 19, 2026 1.0 Sold to us without checking our stated requirement; we were held to the contract for a service we never used. Pros The channel list appears to be wide, and the sales team was responsive before we signed. We didn’t truly even get started as it was badly handled unfortunately by them. Cons Our requirement (each owner keeps their own Airbnb and Booking.com account) was raised before signing, but not properly assessed. •Their investigation ran past the 14-day refund window. •The service was never activated. •They enforced the 90-day notice and kept attempting card charges after formal notice. •No ownership of their own mistake. Get any non-standard account setup confirmed in writing and tested inside the refund window. Review Source Michael O. CTO Used the software for: 3-5 years ### "The Ultimate Channel Manager! Flawless API & An Absolute Game-Changer!" April 8, 2026 5.0 My experience has been nothing short of spectacular! Rentals United operates perfectly in the background, syncing beautifully with our custom PMS. Pros The API is absolutely phenomenal! We integrated Rentals United as the channel manager on top of our custom-built PMS, and the seamlessness of the connection is totally mind-blowing. The API is unbelievably robust, brilliantly documented, and lightning-fast. It pushes our listings, rates, and availability to all the major channels without a single hitch. The sheer reliability and massive distribution power they provide have completely skyrocketed our bookings. It's an absolute game-changer for our business! Cons Honestly, absolutely nothing! If I had to pick one "con," it's simply the regret that we didn't discover and integrate their API years ago. It's practically flawless! Review Source Verified Reviewer Director Used the software for: Less than 1 year ### "Solid functionality, but interface could be better" December 21, 2025 4.0 As a property management system, Rentals United generally delivers a solid experience. The tool is reliable in daily use and the functionality provided is sound. Channel synchronization works properly, which is essential for preventing double bookings. The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid. For professional use it's an acceptable solution, but there is certainly room for improvement in terms of user experience and modern interface design. Pros The tool does exactly what it needs to do and works reliably in daily operations. Integration with various booking platforms runs smoothly, which significantly simplifies reservation management. Channel synchronization works dependably, effectively preventing double bookings. The core functionality is solid and delivers the essential features you need for professional channel management (icw Guesty). Cons The interface is unnecessarily complex and cluttered, making data entry cumbersome. Navigation through the system requires more clicks than necessary and it often takes longer to find specific information. The dashboard can be confusing for new users and the learning curve is steeper than you would expect from a modern SaaS solution. A more modern, intuitive user interface would significantly improve the workflow. Review Source R Reviewer Head of Marketing & Growth Used the software for: 1-3 years ### "Rentals United is a must-have for large-scale property management on OTAs" March 26, 2023 5.0 Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic. Pros It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS. Cons Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there. Review Source Jeffrey D. Owner Used the software for: 1-3 years ### "By Far the Worst Channel Manager - EVER" June 9, 2025 1.0 RUN - don't walk; RUN!!! Pros They have an email. Cons They cost me tens of thousands in double bookings and did not pay any of the fees. They admitted to it being their fault in writing, but did not pay for the costs or time it cost us. Review Source R Reviewer Business Owner Used the software for: 1-3 years ### "Good value for money and customer support" April 23, 2021 5.0 ALL IN ALL, good value for money and a solid product that is being improved constantly. Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly. Pros STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them! Cons Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Couldn't be happier!" June 9, 2021 5.0 Pros We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly! Cons No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement. Review Source R Reviewer VP Used the software for: 3-5 years ### "Software with good ideas but unethical management, terrible functionality and poor communication!" March 4, 2021 3.0 The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!! Pros They have a great idea, but have never quite managed to make it work... Cons Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service. Review Source R Reviewer Manager Used the software for: 1-3 years ### "The channel manager you are looking for :)" February 11, 2021 5.0 I'm really having a positive experience with RU, special thanks to \[SENSITIVE CONTENT HIDDEN\]. She gave me really all support I needed! I would Pros The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue. Cons The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone Review Source andre S. CEO Used the software for: Less than 1 year ### "The worst company in the market " September 5, 2023 1.0 We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit Pros Great promises zero delivery, huge problems with connections Cons We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years Review Source R Reviewer Head of Development Used the software for: 3-5 years ### "Worse software/service I have ever used" October 8, 2021 1.0 We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative. Pros There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl Cons Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome. Review Source R Reviewer Revenue & Pricing Manager Used the software for: Less than 1 year ### "Serviced Apartments Channel Manager " January 11, 2019 4.0 Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments. Pros Dashboard provide information summary information such as how many properties, how many bookings and how many channels connected. There are more details display on total arrival, bookings the next 7 days and all bookings the past 30 days. Which is quite handy, to have a glance look if we need to search booking arrival within a week. On Services, Sales Channel, it displays all the channels which is connected and showing any listing errors Guest planner is a great overview for bookings and you can search bookings on it as well. On My Bookings, we can filter bookings based on arrival or when the booking is made and also from certain channel, confirmed or cancelled bookings, this information can be exported to Excel file On my properties, if you work with ResHarmonics, then any data loaded in resharmonics for the properties will be transferred to RU on this page. Where we can view the property page as guest and the link can be sent to guests where they can check the rates and also make the booking from the link Cons Can't delete or hide the past sales channel even though we are no longer working with them There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed. Expedia and Booking.com has maximum 28 days booking window and if by mistakes we send an update, where there is a minimum 3 nights on certain dates and remaining length of stay is 30 days. This update will fail in nights restrictions,but rates will be updated and the minimum nights will revert back to 1 night in Expedia as they don't accept more than 28 days LOS. Reporting errors, we need to fill the forms online, which takes more time then sending an email to support. It would be easier if we could send an email to support team and auto email response created the case number instead of fillings all the questionnaire. Support team is great, but it does take time for them to come back and help to rectify the error. You will hear the response within 72 hours since the case is raised Review Source R Reviewer Admin Assistant/ Short Term Rental Agent Used the software for: Less than 1 year ### "Read This Review ... It will save you time and money" September 28, 2018 5.0 Pros Working with Rentals United has been great. I have had anywhere from 8-21 properties live and connected to multiple channels at any one time. I have personally worked with other property management companies, none of which have been able to handle the load and capacity in which we needed. The programming runs very smoothly and when ever I have had questions or concerns, Customer support (my contact at Rentals United), was immediately responsive and helpful. Every single time I had a question, she responded swiftly with information that answered what ever my question was. If she did not know the answer to my question she would immediately track down someone who would be able to help me. There was never a delay in her reply, and her attitude was always upbeat and focused on her client (Me). This made me feel very taken care of, as a customer. From what I have noticed, the customer service team at Rentals United works very much as a full on support team, so even if you have one person dedicated to helping you, you actually have a full team of support behind that one person. Cons There was two times in the past 7 months where there was a site outage. I believe that it was for less than an hour each time ( don't quote me on this it may have been less). The only thing I didn't like was the amount of time between the outage and the email to notify me. Although it was done pretty quickly, in the technological age we are in, we all want immediate actions/results. So if there was a way to make these come in, in real time that would be great. Other than that, my programming was completely unaffected by any outage. The support team was there to deal with my panic and everything continued to run smoothly. Review Source R Reviewer Engineer Used the software for: 3-5 years ### "Waste of money - terrible customer support" September 12, 2019 2.0 In vacation rental everyone wish to sell more using more channels. But is not always true. On Italian lakes after 2+ years I can say that the market is dominated by AirBnB + Booking.com. So you don't need the huge amount of channels proposed by RU. A good PMS connected with main channels is more than enough !!!! Pros Don't exist !!! RU don't add anything to a good PMS apart connections. And if connections are not effective .... is a waste of time and money !!!!! Cons Terrible customer support. Not Italian speaking (I speak English everyday but when I'm a customer I want someone speaking my own language) not skilled and no knowledge of vacatio rental business. Incredible but true!!! May be good technician ... but I'm not sure !!! REMEMBER: during your activity for sure something willl go wrong with technology and will be easy for you to lose in few days of malfunction more of what you are asked to pay for 1 year of subscription for RU service !!!! Customer support MUST be effective !!!! I suffered more than 4 overbooking in 3 months using 6 properties !!!!! because malfunctions!!! Review Source R Reviewer ceo Surfers Lounge ### "Dont get your hopes up!" May 29, 2018 1.0 I learned that there is no software that can deliver a pms system that is able to setup completly centralized. And deliver automated to multible channels. This is the 4\`th pms i setup and try. :-) Pros The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface. Cons If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup. it is complicated. so much so i wonder why i pay good for something i can setup on different channels myself and save the money. just using ical/api. i think that a pms where you can setup everything in one place, and reach countless channels is next to impossible to do, the easy way. There is so much difference, in how the channel platforms are setup. This is the fourth pms system i use. still looking for the ONE. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "I need to use service further." March 29, 2023 3.0 poor, need a good or improved service Pros accesss is good, idea is good, but not working well Cons no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise. Review Source R Reviewer Head of Sales Used the software for: 3-5 years ### "Great service provided by Rentals United" November 29, 2019 5.0 Great experience with Rentals United - good communication and I find them particularly open to suggestions. (SENSITIVE CONTENT HIDDEN) is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests. Pros User friendly, allows to have a good overall view of how we are connected Cons Sometimes a bit slow to load due to the size of our portfolio. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "WORST CUSTOMER SERVICE IN THE INDUSTRY!!" February 28, 2019 1.0 Have been transferred to 6 different people thru my on-boarding process none of them more competent than a 3 year old to get my properties listed on there site. Pros if you can get the software working with all your channels it's actually a pretty decent product. Cons WAY TO MANY TO NAME!! By far the worst customer support and tech support. You will be passed from person to person and nobody taking accountability for your issues . It seems no there wants to truly help you. They definitely want to sell you the software service NO FOLLOW thru. Do your self a favor and don't purchase from this company. Review Source R Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "disappointing customer service but great exception" August 16, 2017 1.0 Pros It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them. He was in charge of our synchronization with Booking Sync (PMS and website) and I am really glad he suggested it. He is a very polite and fair person, driven to find solutions. The excellence of his working method relies on his continuous feedback, suggestions, creative ideas. He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution. I would recommend Rentals United if they had more employee like him. Cons Most of the connections are displayed as green and well connected even when they are clearly not working at all. Customer service is very disappointing, I assume they are not well trained or down staffed because when I need some assistance it takes at least 3 or 4 weeks to get a reply and an uncountable number of mail and solicitations. Most of the time the final answer is that the issue does not depends on them but all the responsability relies on this or that channel. At a statistic level I find it pretty hard to believe. Review Source Filipa A. CEO Used the software for: 3-5 years ### "Great Software" January 6, 2020 5.0 With Rentals United i can have availability and prices connected on different platforms. Pros Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you Cons Nothing to declare. I liked the software Review Source R Reviewer Owner Used the software for: 3-5 years ### "It's ok! " August 14, 2018 4.0 I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc.. Pros I have used rentals united for many years. It is ok, however their support team are great! Cons Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons Review Source R Reviewer Co-CEO Used the software for: Less than 1 year ### "Amazing Customer Support!!" June 21, 2019 5.0 It does what it's supposed to do as a channel manager. Workflows are clear and simple, yet detailed and well-thought out so you are easily led to your goals. It's been critical to my success transitioning to a career in hospitality. Pros What makes RU exceptional is it's dedication to world-class customer support by its account reps. My rep is absolutely outstanding. With other companies, it is difficult to get dedicated reps on the phone, yet team is always checking on me, finding new ways to help grow my business and being patient when I'm behind. They made my experience with the software one that I'm truly grateful for. Cons I wish there were more PMS features, but that's not really a fair complaint. Review Source R Reviewer VP Of Operations Used the software for: 3-5 years ### "5 Stars Rentals United!" April 8, 2019 5.0 Pros Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager. Cons Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons. Review Source R Reviewer Director Used the software for: 1-3 years ### "Rentals United" June 8, 2019 5.0 We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request. Pros We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request. Cons still lacking some basic features such as the ability to assign an internal name to each property. Review Source R Reviewer Holiday Rental Manager Used the software for: 1-3 years ### "Fabulous Support" August 29, 2019 5.0 Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software. Pros After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software. Cons A few teething issues which were sorted out quickly and professionally. 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