---
title: "Rentals United Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Rentals United Software - reviews, pricing plans, popular comparisons to other Channel Management products and more."
source_url: "https://www.capterra.com/p/139850/Rentals-United/"
page_type: "product"
language: "en"
---

# 

 Rentals United Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Rentals United

## What is Rentals United?

Rentals United is the revenue-first channel management platform trusted by leading vacation rental property managers worldwide. Built for professionals, our platform connects with over 90 global channels and integrates seamlessly with 100+ tech providers. We empower property managers to grow revenue, improve occupancy, and streamline operations through strategic distribution, best-in-class connectivity, and expert guidance. With over 15 years of experience in the industry, Rentals United helps you connect smarter, not harder — giving you more control, visibility, and confidence to scale your short-term rental business.

## What is Rentals United used for?

[Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Top alternative

Featured

Overall rating

Based on 137 user reviews

Reviews sentiment

Positive

72%

Neutral

7%

Negative

21%

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Rentals United?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://rentalsunited.com/&name=Rentals United)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rentals United

3.9 (137)

VS.

[4.8 (1,589)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (137)

Ease Of Use

4.6 (1,589)

Value For Money

3.8 (126)

Value For Money

4.6 (1,516)

Customer Service

3.9 (132)

Customer Service

4.7 (1,557)

## Rentals United alternatives

[4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.8 (654)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/139850/Rentals-United/alternatives/)

## FAQs about Rentals United

Overview

### What problems does Rentals United solve?

Rentals United solves the problem of managing listings, rates, and availability across multiple booking channels manually, reducing double-booking risk and cutting repetitive channel updates. Property managers, vacation rental agencies, and operations teams use it to expand distribution, avoid dependence on a single OTA, and streamline reservation visibility through one interface.

Answer based on 73 reviews

Overview

### Which roles and teams benefit most from Rentals United?

Rentals United is most used by vacation rental owners, property managers, and booking teams that need to distribute listings, sync calendars, and manage reservations across channels. Directors, founders, and C-suite leaders use it to streamline operations, improve occupancy, and gain oversight of portfolio performance, marketing reach, and channel management.

Answer based on 132 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is Rentals United built for?

Rentals United is built for small vacation rental property managers, with 99% of reviewers from small businesses and Hospitality leading at 61%. It also serves Real Estate firms at 19% and Leisure, Travel & Tourism companies at 11%, aligning with teams managing vacation rental properties across varying portfolio sizes.

Answer based on 137 reviews

Features and Usability

### What are the key features of Rentals United?

Rentals United includes core property management and a dashboard, with differentiating channel manager capabilities for multi-channel distribution, calendar synchronization, and API integrations with PMS tools. Common features include booking management, availability and rate management, guest communications, and direct website or online booking support for vacation rentals.

Answer based on 82 reviews

Integrations

### Which third-party tools and platforms does Rentals United integrate with?

Rentals United integrates with over 30 integrations across property management, guest experience, and operations. Official catalog examples include Guesty, Hostfully, Escapia, CiiRUS, Barefoot, Beyond, Chekin App, and Duve. It also connects with tools such as Enso Connect, Doinn, and GuestWisely for guest-facing and operational workflows.

Answer based on 15 reviews

Getting Started and Support

### What training and onboarding options does Rentals United offer?

Rentals United provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give self-paced reference material for learning features and reviewing setup steps as needed.

Answer based on 4 reviews

Getting Started and Support

### What customer support options does Rentals United offer, and how do users rate the experience?

Rentals United offers email/help desk, FAQ/forum, a knowledge base, and chat. Many users describe support as responsive, helpful, and strong during onboarding, training, and troubleshooting. Others report uneven experiences, including slow replies, delayed follow-up, generic answers, and frustration when urgent integration or billing issues take too long to resolve.

Answer based on 82 reviews

Features and Usability

### Is Rentals United easy to use?

Rentals United handles core channel management well, but ease of use depends on the user’s setup and experience. Many property managers find mapping, calendar views, and daily operations manageable, while new users and API-focused teams often mention a cluttered interface, extra clicks, and a learning curve around data flow.

Answer based on 41 reviews

Bugs and issues

### How reliable is Rentals United for syncing and daily operations?

Rentals United works reliably for many day-to-day channel management tasks, but syncing and technical consistency receive mixed feedback. Property managers often report stable performance and quick fixes for minor issues, while others describe slow loading, occasional integration errors, and support delays when problems involve APIs, PMS connections, or OTA data updates.

Answer based on 36 reviews

## Features

AI summary

Based on 2,484 Channel Management reviews

Capterra data shows that buyers of channel management software rank the following features as their top priorities:

-   **Calendar Management** (**68%** of reviewers rated this feature as critical)
-   **Data Synchronization** (**70%**)
-   **Multi-Channel Management** (**64%**)

Rentals United supports all three of the features reviewers rate most important: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across listings, maintain consistent data between systems, and manage multiple booking channels from one place, allowing teams to reduce manual updates and improve booking accuracy.

Calendar Management

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Multi-Channel Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Inventory Control

2.8 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Monitor product stock levels

Third-Party Integrations

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

For Vacation Rentals

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Designed for vacation rentals

Partner Management

3.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Manage channel partners through a portal where they can access all product information

Rentals United 44 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- API: Application programming interface that allows for integration with other systems/databases
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Channel Analytics: Analyze and track performance of channels
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Commission Management: Tracking, calculating, and paying commissions and earnings to employees
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Credit Card Processing: Accept and process credit card transactions
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Templates: Pre-made examples and templates for emails
- For Vacation Rentals: Designed for vacation rentals
- Guest Communications: Communicate with guests directly within the system
- Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Online Booking: Book meetings and appointments through a website or digital platform
- Partner Management: Manage channel partners through a portal where they can access all product information
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
- Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price.
- Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Website Management: Built-in website builder or integration with third-party site
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders

---

Get Advice

We can help you find the software with the features you need.

Features

3.8 (135)

3.8

Based on 135 reviews

## Pricing

Value for money

3.8 (126)

### Starting price

Free trial not available

Value for money

3.8 (126)

3.8

Based on 126 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Guesty](https://www.capterra.com/p/159377/Guesty/)[

PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[

Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[

Bookerville](https://www.capterra.com/p/118312/Bookerville/)[

GuestWisely](https://www.capterra.com/p/117297/GuestWisely/)[

Escapia](https://www.capterra.com/p/134081/Escapia/)[

Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (132)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (132)

3.9

Based on 132 reviews

## User reviews

Overall rating

3.9

Based on 137 reviews

Filter by rating

5(78)

4(21)

3(9)

2(7)

1(22)

Mentioned topic

Sorted by most recent

Michael O.

CTO

Hospitality

### "The Ultimate Channel Manager! Flawless API & An Absolute Game-Changer!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

My experience has been nothing short of spectacular! Rentals United operates perfectly in the background, syncing beautifully with our custom PMS.

Pros

The API is absolutely phenomenal! We integrated Rentals United as the channel manager on top of our custom-built PMS, and the seamlessness of the connection is totally mind-blowing. The API is unbelievably robust, brilliantly documented, and lightning-fast. It pushes our listings, rates, and availability to all the major channels without a single hitch. The sheer reliability and massive distribution power they provide have completely skyrocketed our bookings. It's an absolute game-changer for our business!

Cons

Honestly, absolutely nothing! If I had to pick one "con," it's simply the regret that we didn't discover and integrate their API years ago. It's practically flawless!

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

More reliable than hostaway and more flexibility than hosaway and more channels than hostaway

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

[Escapia](https://www.capterra.com/p/134081/Escapia/)

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reasons for choosing Rentals United

The API is very robust and reliable with a lot of options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Director

Real Estate

### "Solid functionality, but interface could be better"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 18, 2025

As a property management system, Rentals United generally delivers a solid experience. The tool is reliable in daily use and the functionality provided is sound. Channel synchronization works properly, which is essential for preventing double bookings. The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid. For professional use it's an acceptable solution, but there is certainly room for improvement in terms of user experience and modern interface design.

Pros

The tool does exactly what it needs to do and works reliably in daily operations. Integration with various booking platforms runs smoothly, which significantly simplifies reservation management. Channel synchronization works dependably, effectively preventing double bookings. The core functionality is solid and delivers the essential features you need for professional channel management (icw Guesty).

Cons

The interface is unnecessarily complex and cluttered, making data entry cumbersome. Navigation through the system requires more clicks than necessary and it often takes longer to find specific information. The dashboard can be confusing for new users and the learning curve is steeper than you would expect from a modern SaaS solution. A more modern, intuitive user interface would significantly improve the workflow.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

jeffrey D.

Owner

Hospitality

### "By Far the Worst Channel Manager - EVER"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 4, 2025

RUN - don't walk; RUN!!!

Pros

They have an email.

Cons

They cost me tens of thousands in double bookings and did not pay any of the fees. They admitted to it being their fault in writing, but did not pay for the costs or time it cost us.

Switched from

[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)

Connection to the new reservation software required a move

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Alexis K.

Revenue Manager

Hospitality

### "Great product and even bette costumer service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 2, 2024

Pros

As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly \[sensitive content hidden\]) excel in their duties with such kindness. 10/10!!

Cons

We have had some minor issues that were quickly dealt with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2024

Thank you for the feedback Alexis! We're thrilled to hear we are meeting your needs. Our dedicated customer service reps, are delighted to have provided exceptional service. If you need anything else, just give us a shout. Looking forward to continuing our partnership!

ZL

Zohar L.

Owner

Hospitality

### "Rentals United a waste of time if you are looking for additional OTAs exposure"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

September 6, 2023

Complete waste of time!

Pros

The purpose I used Rentals United was to connect with Google Rentals and plenty other Otas, Renatals united connect with.Complete loss of money and waste of timeOut of 12 reservations I got through rentals united in 6 months only 1 really showed up.

Cons

Complete waste of money and completed waste of time.The OTAs I connected with through Rentals United dont seem to screen guests reservations.in 6 months of use I only had 12 reservations and 11 cancellations!I had my calendar dates blocked by guests that never paid and eventually were cancelled by my team or by them selves.I lost money due to blocked dates by bogus guests

Reasons for choosing Rentals United

Watched their \[sensitive content hidden\] claim the average Rentals United new user increases their listings occupancy by 25%For me it was the opposite! I had blocked dates of guests that never planned on paying for the reservation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2023

Hi Zohar, We are sorry to hear you have had a negative experience with our platform. Our Customer Success team has been in contact with you for the past weeks, offering meetings in order to resolve pending issues and to optimise your account. We are happy that the pending issues now have been resolved. You are using Rentals United in combination with your PMS which has direct connections to the big OTAs. Rentals United offers additional connections to other sales channels, from which you have received several reservations.   With regards to these reservations, some guests have cancelled their reservation and received a refund according to your cancellation policy. Guests, unfortunately, sometimes need to cancel their accommodation. We recommend reviewing if the cancellation policies you currently work with, are still a good fit for your business.    While it is correct that we usually see a 25% increase in reservations, it is important to keep in mind this includes reservations from the biggest OTAs. These are connections that you are not using with your PMS, not with Rentals United and therefore you probably have not seen this mentioned increase. We do apologise for the confusion in this matter.  If you have additional questions about this, don't hesitate to reach out to us. Thank you for your feedback and taking the time to express your concerns.

AS

Andrzej S.

CEO

Hospitality

### "The worst company in the market "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

September 2, 2023

We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit

Pros

Great promises zero delivery, huge problems with connections

Cons

We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years

Switched from

[BookingSync](https://www.capterra.com/p/114051/BookingSync/)

Rental united doesn’t work it’s the worst company that we have ever deal with.

Alternatives considered

[Avantio](https://www.capterra.com/p/134278/Avantio/)

Reasons for choosing Rentals United

They have told us that they can take care of multi units that bookingsync doesn’t Suport

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 18, 2023

Dear Andrzej, We want to extend our thanks to you for the time you spent on the phone with our team following the review you provided. While many of our clients seamlessly manage their account integrated with BookingSync/Smily, we want you to know that we are actively investigating the issues you have experienced with the help of the tickets your team has opened with our Support Team. Your feedback is invaluable in helping us improve our services and also our connections to our partners.

SS

Sonja S.

Owner

Leisure, Travel & Tourism

### "I need to use service further."

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

March 27, 2023

poor, need a good or improved service

Pros

accesss is good, idea is good, but not working well

Cons

no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise.

Reasons for choosing Rentals United

not sure, just seemed easy to access.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2023

Hi Sonja, Thank you for your feedback and we're sorry to hear you have experienced some issues. We would love to get in touch with you and help with your account. Could you contact customersuccess@rentalsunited.com and explain the issue, please? We look forward to hearing from you so we can show you the value of our platform and customer support. Rentals United.

TJ

Thom J.

Head of Marketing & Growth

Hospitality

### "Rentals United is a must-have for large-scale property management on OTAs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2023

Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

Pros

It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.

Cons

Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

Alternatives considered

[NextPax Channel Management System](https://www.capterra.com/p/219431/NextPax-Channel-Management-System/)

Reasons for choosing Rentals United

They were easier to work with and had a better existing relationship.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2023

Hi Thom, Thank you for your review and nice words. We are pleased to know Rentals United has been a must-have for your company. We constantly look to improve and it is great to hear how much you value our platform and customer support. Again, thank you for the encouraging words.

AM

Ami M.

Ecommerce & Reservation

Hospitality

### "Good"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 7, 2022

Good, could recommend to other user

Pros

Quite easy to setup and used, not too technical

Cons

Updating inventory takes a bit of a time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 20, 2023

Thank you for your review and feedback Ami! Our goal for our clients is to use Rentals United as a self-service platform and have full control over your distributions, connections and other services. We are happy to hear you find our platform easy to use.

MM

Michael M.

ceo

Hospitality

### "Poor Team"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

December 28, 2021

Pros

Software is functional and the engineering team is helpful

Cons

This team has overbilled us by almost $100k since the start of the covid pandemic. They acknowledged this and offered us a "free month" to "make things right". The team led by \[Sensitive Content \] is not great at keeping clients happy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 10, 2022

Hi Michael, Thank you for taking the time to write a review. We are really sorry to hear you are not happy with the service that you have received from Rentals United. Our management team did have a call with your CTO on the 28th of December 2021 where we felt we had been able to resolve the issues and move forward. Please let us know whether you wish us to arrange another meeting with yourself. We look forward to hearing from you. Warm regards, Vivian

[View all Reviews](https://www.capterra.com/p/139850/Rentals-United/reviews/)

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