# Page 3 | Rentals United Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rentals United the right Channel Management solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139850/Rentals-United/reviews --- Rentals United 3.9 (137) [View alternatives](https://www.capterra.com/p/139850/Rentals-United/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rentals United ## Showing most helpful reviews Showing 51-75 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rafael S. Managing Partner Hospitality Used the software for: 1-2 years ### "Great Costumer Support " January 3, 2020 5.0 I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels. Pros Rentals United helps us distribute our properties through different channels through our short term rental PMS. It really understands our needs and we have always felt valued as a client. Cons We have had synching problems between our PMS and Rentals United, whenever we have an issue we feel that they throw the ball around rather than actively engage in solving the issue together. I understand sometimes the problem in on the other end but it would be nice some follow up from their end to our PMS given that we are in the middle. Review Source Response from Rentals United January 15, 2020 Dear Rafael, Thank you for your kind words and this amazing review. We are very happy that you feel valued as our client, this is very important to us. Thank you for sharing your honest feedback about the 'CONS', you are correct, we do indeed need to work with our partners to suss out the issue and we understand this can be perceived as passing the ball around. We want to wish you a successful 2020! The RU team SB Stephen B. Co - proprietor Hospitality Used the software for: 1-2 years ### "Channel Manager with large number of channels and great support" September 10, 2019 5.0 I have used software and cloud based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support. Pros It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them. Cons It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us. Review Source AS Annie S. Hotelier Hospitality Used the software for: 1-2 years ### "Rentals United has been extremely useful in our business" June 19, 2019 5.0 I am not note most tech savvy person but our Key Account Manager is always available to provide more personal support when needed. This has been crucial for us to have had an additional person to communicate with. Pros I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond. Cons The live chat option has not been a supportive venue. Review Source VR Verified Reviewer Rentals Manager Real Estate Used the software for: 1-2 years ### "Space to improve" February 6, 2019 3.0 Pros Details regarding reservations as well as easy to use. Cons Not enough support. Would be very helpful to be notified when there is an error, as of now you see if there is an error just if you search for. Review Source JA John A. CEO/Founder Computer Software Used the software for: 2+ years ### "Rentals United is terrific, we are very happy with their dedication and service!" June 23, 2017 5.0 You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love? Pros Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service. Review Source LN Lauren N. Onboarding Manager Marketing and Advertising Used the software for: 2+ years ### "Very happy with Rentals United" April 1, 2019 5.0 We have had a wonderful experience with Rentals United after 3 years of being with them. Pros The software itself is user friendly, and more importantly if any issues do come up, our market manager is always available and able to assist very quickly. Cons The only flaw I can see is sometimes specific fields required don't get pushed from Guesty, but it's a relatively easy fix that can be done manually in RU. Review Source AS Anna S. Channel Management Lead Used the software for: 6-12 months ### "Some struggles at first but good support" October 5, 2017 4.0 Pros There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform. Cons There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU. Review Source VR Verified Reviewer Caregiver Hospitality Used the software for: 6-12 months ### "Great customer service" November 7, 2018 5.0 Pros Customer support was able to coach and guide me to set up dozens of channels. Many thanks to them for support and advice! Cons Each channel needs o be connected differently and the PDF's tend to be out of date, especially with the contact email address for each channel. Review Source IC Idan C. Company director Hospitality Used the software for: 6-12 months ### "10/10 Recommend" February 13, 2019 5.0 Rep from Rentals United gave me a VIP treatment consistently. She is so intelligent and kind and helped us in our new company with patience and expertise. I would like to recommend her and the company to anyone. I am very grateful to have worked with her. She is a true professional for me- helping to solve problems every week, sometimes every day. Pros It's a good software, connecting with Guesty. It's a pretty good setup and make sense once you work with it for a while as they complete each other and together are very powerful and smart. It takes a bit of time to learn, like anything useful in life. Cons Nothing really negative. Like everything in life it takes time to learn it. This is up to the user. Review Source EK Emilios K. Marketing Manager Used the software for: 1-2 years ### "Very easy dashboard - Excellent service" February 7, 2018 5.0 Pros This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro! Cons The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better Review Source VV Vincent V. Connectivity manager Hospitality Used the software for: 1-2 years ### "Great experience but a few things could be better" February 1, 2018 4.0 affordable channel manager with almost everyhting you need Pros The simplicity of use : connecting OTAs is very easy. Friendly staff. Overall good and very affordable Channel Manager. It could be part of the best solutions in the market with some improvements. Cons We missed a few important options for pricing but I guess it's not that important for other small hosts. Customer support reactive but sometimes it takes time to have things done. Review Source RA Richard A. Owner Hospitality Used the software for: 1-2 years ### "Great Customer Support" June 19, 2019 4.0 It would be great if they offer channel quality information, such as my property ranking. Pros The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals. Cons Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often. Review Source Arkadii K. Ceo Real Estate Used the software for: 6-12 months ### "worst support in life. all reviews fake" September 24, 2018 1.0 run away from them. save both nerves and money the connection response takes 3-6 days. reply mail 2-20 days. this is not a joke. they torture me Pros Do not answer the phone Cons i unfortunately I'm their client Review Source JM Jennifer M. Operating Partner Hospitality Used the software for: 1-2 years ### "Easy to Use!" March 3, 2020 5.0 Pros It is very easy to use and understand and our rep \[SENSITIVE CONTENT HIDDEN\] is very responsive and helpful. Cons I wish there were more amenities to choose from so more details would push through to the OTA's. Review Source MV Milena V. Vicepresident Used the software for: 1-2 years ### "Very good business partner" May 31, 2017 3.0 Bookings from different partners that as a small company was difficult to work directly with them. Pros The account managers are great! Especially always very helpful! Always looking into any situation we bring to them. I like the channels Cons Serves often crashes, unable to look at reservations, cvc for credit cards missing. That's it! Solve that and you will be the bomb!!!! Review Source Response from Rentals United June 8, 2017 Hi Milena, thanks for your valuable feedback. We've made some optimisations especially to the reservations viewing page so hopefully you'll see an improvement there. If not, let me know. CVC codes are generally sent to us unless the customer doesn't provide it. I'm happy to talk about this when you're free. MM Michael M. ceo Hospitality Used the software for: 2+ years ### "Poor Team" December 28, 2021 3.0 Pros Software is functional and the engineering team is helpful Cons This team has overbilled us by almost $100k since the start of the covid pandemic. They acknowledged this and offered us a "free month" to "make things right". The team led by \[Sensitive Content \] is not great at keeping clients happy Review Source Response from Rentals United January 10, 2022 Hi Michael, Thank you for taking the time to write a review. We are really sorry to hear you are not happy with the service that you have received from Rentals United. Our management team did have a call with your CTO on the 28th of December 2021 where we felt we had been able to resolve the issues and move forward. Please let us know whether you wish us to arrange another meeting with yourself. We look forward to hearing from you. Warm regards, Vivian EV Elizabeth V. Manager Used the software for: 1-2 years ### "Adding lodgings a technical headache. Expensive due to lack of support & slow channel connectivity." June 13, 2018 3.0 Pros Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google. Cons Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU. Review Source KJ Kamil J. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great Solution if you're looking channel manager " November 20, 2018 4.0 It's a great tool, but only for channels integration. For this price, you suppose to have more futures, because still, you need to use additional PMS system. Pros Possibility to connect almost to all currently available booking channels on market. Cons It's expensive, and they don't have integration with two important booking channels like a Trip Advisor (They have but it's not working) and Home Away. Review Source MS Melissa S. Holiday Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great service from rep" June 17, 2019 4.0 Rentals United seem to be looking to expand their network and opportunities offered to us. Pros Fairly easy to map products with each site clearly separate Cons Can not create rules for tariffs which limits what we can offer guests Review Source TN Takis N. owner Hospitality Used the software for: 6-12 months ### "SERIOUS PROBLEMS AT CUSTOMER SERVICE" January 22, 2019 1.0 The product was extremely cheap but by the end this became quite expensive as we didn't realise more than 2 connections with channels and the customer service always gives formal answers without any professional interest. Pros The system was very reliable with the few channels that we suceeded to be connected (only 2 channels!!!) Cons They didn't provide any kind of help in order to suceed to connect any oof the available channels. Our account manager was absent for almost 3 months due to pregnancy and there was none to help us complete the connection with the several channels. The customer service was always answering by refering us to other pdfs with the relevant information that was never complete!!! Review Source ML Mikael L. CEO Hospitality Used the software for: 1-2 years ### "Great channel management software" February 27, 2020 5.0 Excellent! Pros Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good. Cons That I cannot call customer support. They respond very quickly to tickets in their customer support system though. Review Source KR Katrina R. Director Hospitality Used the software for: 6-12 months ### "Easy to use but expensive" June 2, 2020 5.0 Excellent support and training Pros I was new to using a channel manager and RU is easily to implement into your business and the training and support is excellent even when they are on the other side of the world! Cons Some limitations if you want to use it as your channel manager and booking software - we implemented with another software to track bookings and create cleaning lists - which does make it quite expensive. Reason for choosing Rentals United They integrated with our booking software Review Source DN Debbie N. Owner Used the software for: 2+ years ### "quick and easy" December 14, 2017 5.0 more bookings. Pros channel options are great easy to set up properties. George is always great and quick to attend to our needs. I use Rentals United for another company I work for and he has always been on top of, things. Cons Takes too much time to load and save. Need more amenity choices maybe add check boxes to select amenities. Review Source GB Geoff B. Director Commercial Real Estate Used the software for: 1-2 years ### "Ongoing use of RU" June 19, 2019 4.0 Great improvement in customer service since commencement almost 2 years ago. Pros The connectivity to a wide variety of booking portals Cons Not being able to cancel a redundant listing without contacting each service provider, complicated method of ensuring each portal is updated individually. Review Source CG Craig G. Manager Hospitality Used the software for: Less than 6 months ### "I found the whole process quite easy. I had a 45 minute consult with their executive & I did my homework." July 11, 2018 5.0 I have a more secure business now as I am not reliant on 1 channel and I am able to reach more customers. Ultimately this should make the off peak seasons better, and lead to more revenue. Pros The user guides were great. I'm not that great with techy stuff but the user guides were accurate, up to date and easy to navigate. I use Guesty and they have supported me with Rentals United and made the integration really easy. I love this software as it means I am not reliant on 1 booking channel (Air BnB). I have found their executives to be really friendly, informative and make me feel like they are interested in seeing my business succeed. Cons Sometimes customer support can be a little slow, but they always get back to you and there is a self service help desk which is great too. Review Source Similar Products Featured ## Related categories [Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Revenue Management](https://www.capterra.com/revenue-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.