# Page 5 | Rentals United Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Rentals United the right Channel Management solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/139850/Rentals-United/reviews

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Rentals United

3.9 (136)

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Last updated March 13th, 2026

# Page 5 - Reviews of Rentals United

## Showing most helpful reviews

Showing 101-125 of 136 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FC

Fred C.  
Owner  
  
Used the software for: 6-12 months

### "Easy to work with"

June 7, 2017

5.0

Pros

I like to ability to see my rates and availability on the backend. I also like that I can change the fees and mark up at anytime.

Cons

Updating certain channels can be challenging also I've had some issues getting fees pushed to channels.

Review Source

Response from Rentals United

June 8, 2017

Hi Fred, thanks for your good review and I'm happy to see that we're helping your business. If you're still having issues with some channels, feel free to contact your account manager and they can help you.

AM

Ana M.  
Admin  
  
Used the software for: Less than 6 months

### "i love is the Customer support, but the features/functionality & ease of use needs improvement still"

December 15, 2017

4.0

Pros

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Cons

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Review Source

LH

Lee H.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Rentals United Channel"

May 28, 2019

5.0

It has been very easy and good working with them. No problems to date and happy to recommend

Pros

Easy to use, friendly helpful and knowledgeable staff and account manager. Communication is excellent and people are on hand to guide through setting up.

Cons

It's all very good and easy to use, it's just difficult to understand the flow of data between the different systems but that will come with time.

Review Source

RC

Rico C.  
Marketing Manager  
Real Estate  
Used the software for: Less than 6 months

### "Very efficient support team"

January 23, 2018

5.0

It pushes my listings to all the booking channels and collects all the reservation information to a central place. Makes my job easy.

Pros

Support from Connectivity Team is a star! My 26 listings are live on Booking.com within days. Very happy with the service. I'm very happy with what Rentals United offers so far. It connects with the booking channels flawlessly, which makes my job a lot easier

Review Source

MR

Margarida R.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "There is a different life before and after Rentals United!"

October 14, 2019

5.0

Before working with RU I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service.

Pros

The credibility of the service, the guarantee that calendars are up to date instantly. The variety of connections to the various platforms is undoubtedly an asset in UK services. Strongly recommend them!

Cons

There is no way to create a customer contact file

Review Source

DT

Doug T.  
Director of Revenue Management  
Hospitality  
Used the software for: Less than 6 months

### "High Volume Reservation Producing Company Approves!"

December 6, 2016

5.0

We have 400 apartments and recently connected through Rentals United. In the first month of connectivity we had 1100 bookings come in and Rentals United Support team, account mangers and Senior level teams were incredibly responsive to resolve manual transactions and resolutions needed to be automated between the channel and PMS. The mapping of listings is painless and takes about 5 minutes to become live and bookable. Happy to refer this Channel Manager to anyone who inquires.

Pros

The ease of filtering bookings by any filter necessary to validate what is coming through to the PMS.

Cons

none at this time.

Review Source

MR

Miriana R.  
owner and marketing manager  
Hospitality  
Used the software for: Less than 6 months

### "Great and interesting experience"

December 15, 2017

5.0

just started we'll see in the future

Pros

easy to be used and great design all information are at hand good assistance from the team, smooth first access

Cons

the need to contact directly the channels; it takes quite long especially with the "big ones"- so maybe better agreements with them would be appreciated

Review Source

MG

Mario G.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Many channels connections are not ready. Management is not transparent"

April 28, 2017

2.0

We have being using RU for a year now and got not meaningfull results. My impression is that the main stream channels as Booking.com and Expedia work well. But many others RU simply does not have the connection as they say they have. The worse thing is that support and management team always says there is no issue. So you think you are connect but you actually are not. I had this same problem connecting to several different channels in their list as: Travel Republic, Tripavisor, Tourico Holidays and Hotelbeds,

Pros

Usabilitty and functionalities

Cons

Lack of good channel connections

Review Source

Response from Rentals United

June 8, 2017

Hi Mario. Sorry to hear about these problems and I know someone contacted you immediately after this review was made. Please let me know if there have been improvements. Your business is valuable to us and we are always willing to listen to all our customers. thanks

DG

Dan G.  
Man of Many Hats!  
  
Used the software for: 1-2 years

### "Hi Rentals United team, in particular Romy and George, have been excellent to work with!"

July 15, 2017

5.0

Pros

Easy to navigate, great customer support, and many channels with which to market/promote our properties.

Cons

A few small but easily resolved glitches that we had to work through. Namely false positives regarding OTA's that we thought were completed and live, when in fact they were not.

Review Source

JK

Jacqui K.  
Reservations Consultant  
Hospitality  
Used the software for: Less than 6 months

### "Our rep has been really helpful and they really care about your concerns."

June 12, 2017

5.0

Pros

Still learning the system on a daily basis but staff exceptionally helpful. Still a work in progress

Cons

Sometimes calendars doesn't synch with PMS, so it's a back and forth situation. Still a work in progress

Review Source

VG

Viky G.  
  
  
Used the software for:

### "Investment needed"

February 13, 2017

4.0

The system is intuitive and easy to use. It is facile to connect a new channel and in case you have any doubt or problem, the customer service is always willing to help you. Their rate response is very quickly. We experienced a rate connection problem with our PMS but this was solve very quickly once we realized. This also caused some connection problems with the channels we were connected with, but thanks to their efforts, everything was working properly promptly. We are happy with this product as help us to sell easily our apartments in several platforms at the same time.

Pros

Easy to understand and to start working with it.

Cons

To many difficulties to have a proper connection between Rentals and the different channels

Review Source

AB

Alistair B.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Finally a channel manager that works!!"

June 21, 2017

5.0

More revenue from more bookings.

Pros

Quick. Easy. Staff are very helpful and when you click "push to channels" it actually works! Almost instantly. Wish we'd come across Rentals United earlier.

Cons

There really isn't anything bad to say other than the fact that the current API doesn't pull through everything from Escapia. A little manual work to be done per listing. But worth doing it for the results.

Review Source

AC

Anthony C.  
Director  
  
Used the software for: 6-12 months

### "Perfect to sync to multi-channel"

January 10, 2017

5.0

We are using RU for more than 6 months now and I am really happy, we had only a few bugs which were quickly fixed. The support team is friendly and it really works well. I like when a solution does the work without even thinking about it. I recommend !

Review Source

ZK

Zachary K.  
MD  
Hospitality  
Used the software for: Less than 6 months

### "Avoid unless you want to have duplicate booking and inaccurate calendars. "

October 20, 2019

1.0

If I could give this company zero stars I would. This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it. There staff are shockingly bad, well except the super sales person who persuaded us to sign up. They blame everyone except themselves, one excuse after another. We will be suing them... AVOID

Pros

The software is not fit for service. It fails to sync correctly, an issue they are well aware of but they continue to sell this to innocent parties.

Cons

The software should not be sold to anyone who needs calendars to be synchronised as it if not accurate.

Review Source

BS

Brandon S.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Great account manager, Diana! Shes awesome"

March 30, 2018

5.0

A unified booking channel is essential to get the exposure needed to drive occupancy.

Pros

It gives you step by step directions on how to link. Some of the channels that I didn't expect to get bookings from are giving me the most business.

Cons

Sometimes you have to contact booking channels directly to activate which takes a little more time. I'm not sure if I like the overall layout but it works for now.

Review Source

FK

Fotis K.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### " Rentals United review"

June 13, 2019

5.0

It has been great working with Rentals United and our onboard.

Pros

It is very intuitive, and easy to use, and works very seamless.

Cons

I dib’t have anything negative to say about Rentals United.

Review Source

JM

Jo M.  
  
  
Used the software for:

### "Superb experience"

February 5, 2017

5.0

I have been working with Rentals United for over 6 months now and have been extremely impressed with their support and service. Working with them has made a massive difference to my business, allowing me to work with more advertising channels whilst reducing my workload. My Rentals United account manager is absolutely outstanding with regards the level of support and speed of response time. She is worth her weight in gold! I can't praise her enough! Highly recommended.

Review Source

JJ

James J.  
Founder  
  
Used the software for: Less than 6 months

### "Does not do what it says on the tin."

July 7, 2017

1.0

Pros

It occasionally works as intended.

Cons

The integrations are AWFUL and not as advertised . The customer support is RUDE and does NOT reply.

Review Source

MI

Megi I.  
Office Administrator  
Real Estate  
Used the software for: Less than 6 months

### "Horrible!! I would never chose them again!"

June 18, 2017

1.0

Cons

I wouldn't recommend! They have a bad service and their reply for everything is IT is looking it. Try to avoid Rentals United.

Review Source

EP

Emma P.  
Business Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Straightforward CM with great support."

May 29, 2017

5.0

Connects to a lot of channels, easy to use, good support.

Pros

It's very easy to use and does what it says on the tin. Connecting to channels is simple, but there is always support on hand if you get stuck.

Cons

The system is very slow and there can be some discrepancies in information, depending on how you're viewing it.

Review Source

ST

Simone T.  
Host  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Difficult to use"

September 12, 2018

3.0

You can connect to a lot of channels it gives a page for direct reservation but it is difficult to use interface and all, they didn’t answer very quick and I had some troubles with overbooking.

Pros

You can connect to a lot of channels it gives a page for direct reservation.

Cons

I found it difficult to use, some overbooking, not answering very quick.

Review Source

MM

Mateo M.  
e commerce  
Hospitality  
Used the software for: Less than 6 months

### "Hard to manage it at the beginning but with a good support team that helps a lot!"

August 29, 2017

4.0

Pros

Customer support and the quantity of channels that you are able to be connected to.

Cons

Sometimes appears that you are already connected to some cannel but then your properties are not advertised properly on it. A hard "fine tuning "work is required to the owners.

Review Source

AL

Antonella L.  
business owner  
  
Used the software for: Less than 6 months

### "The software is really easy to use"

January 8, 2018

5.0

Pros

The software is really easy to use, the best way to manage properties on tourism portals. I was followed in every step by the assistance for the insertion.

Cons

photo size is not optimal for booking.com. I think it's the only one thing to improve in the software

Review Source

rP

regis P.  
director  
Hospitality  
Used the software for: Less than 6 months

### "What a waste of time...."

July 14, 2017

1.0

Pros

supposed to be be very user-friendly and easy setup but that's the theory, reality is very different story

Cons

it just doesn't work and the customer service is absolutely terrible, useless and in occasion even rude ...leading to huge waste of time....

Review Source

AC

Alex C.  
Manager  
  
Used the software for: Less than 6 months

### "Great Customer Service! Great System!"

January 3, 2018

5.0

Pros

Cust support has been incredibly helpful during the whole process. She made the software worth the purchase. There are a number of good systems but without a helpful, knowledgeable account manager its just so much harder.

Review Source

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