--- title: "GoCanvas Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoCanvas the right Document Management solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139882/Canvas-Mobile-Forms/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- GoCanvas 4.4 (209) [View alternatives](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of GoCanvas Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SP Salvatore P Operations ManagerMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “GoCanvas is a very easy to use platform for mobile users and our forms are more powerful. “ May 14, 2026 NA Nava A Assistant ManagerCommercial Real Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “It can be slow or can glitch at times and some forms are hard to customize.“ November 14, 2025 NH Nathan H ChiropractorAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “Great for digital forms and signatures.“ June 23, 2025 MS Mike S ITTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Don't ever try and lower the number of seats or you are SOL because everytime you add a seat they up your contract and they will not let you lower anything you are stuck until the contract ends.“ February 1, 2024 SN Steven N Church School Teacher and UFC Fit Kids AttendantEducation Management, 10,001+ employeesUsed the software for: 6-12 months. “I like where for GoCanvas has the ability to make and create your own documents and manage through each of them.“ October 15, 2023 AA Adrian A GmWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “I cancelled a subscription as it was no longer required and they continue to deduct charges from our acct and refuse to cancel our subscription! “ February 20, 2024 RB Robert B Senior Project ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “The team is very professional and showed the urgency needed to resolve the issues.“ September 28, 2024 MS Mike S ITTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “We were not leaving them but we had to lower our number of users and they told us to pound sand and then want us to sign another contract.“ February 1, 2024 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel P. Franchisee Transportation/Trucking/Railroad Used the software for: 2+ years ### "Canvas has significantly improved our operation, increased productivity and less redundancies " July 3, 2018 5.0 Canvas has cut out so many redundancies in our business and is extremely versatile. It has been fun getting creative with the workflow. Not to mention the endless advantages for remote use and management. Pros The fact that Canvas takes away so much extra leg work behind the scenes, freeing up time for our employees to focus energy on more critical tasks. Cons The only recommendation I would have is to make functional improvements on multiple departments or groups sharing the same apps and functions. For example, a franchise group with several locations that need to keep consistency with apps across the locations Review Source Marc M. Special Projects Coordinator Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Save time and money!" December 24, 2018 4.0 We are a commercial and institutional HVAC service company. GoCanvas has solved several issues including legibility of service tickets (previously hand written) as well as quick delivery of the tickets (used to use FedEx overnight at the end of each week for each field employee). This cut our billing time down by 2 weeks. We are also using GoCanvas to create weekly time sheets, field quote sheets, time off requests and vehicle repair requests. We have several other forms which we will be creating soon. The staff at GoCanvas is extremely knowledgeable and creative. I have not come across anybody that was not excited about their product and ready and willing to solve my problems. I highly recommend GoCanvas for forms and processes to any industry with a need. Pros GoCanvas is simple to learn and use. If you either cannot or don't have time to learn the software, their customer support can help design and setup almost any form that you can envision. Cons Nothing in life is perfect. GoCanvas is still working to fill the gaps of what it cannot yet do. I wish the GoCanvas submissions would interact with my database software but it will not and that is not a GoCanvas issue either. My database software company will not talk (literally or figuratively) with GoCanvas. Despite this setback, GoCanvas is still a better option (in our opinion) than using the mobile version of the database software. Review Source TM Trevor M. Manager Construction Used the software for: 2+ years ### "STAY AWAY!!! DO NOT TOUCH" August 28, 2024 1.0 Scale from 1 to 10, I would put it at a negative 2. Pros It's ok at what it does. Paperwork functionality is ok. Cons Integrations suck. Their cancellation process is a joke!! They don't give you a place to reduce seats or to cancel. Then, I got assigned to a retention specialist who reduced our seats from 15 to 3. But come to find out they didn't so I kept getting billed for 15. On top of that, I emailed for 11 days trying to cancel out the remaining 3 and geting a refund for the difference. No response from my two account managers. Completeley ghosted. Honestly, the worst experience possible!! I would not recommend this company to my worst enemy. Review Source Response from SiteDocs April 28, 2026 Hi Trevor, Thanks for your feedback, and I’m sorry to hear about the previous frustrating experience you had with GoCanvas. Since that time, we’ve made great strides in our customer support and contract management, as well as our integration software. Our goal is sustained growth and satisfaction. Current GoCanvas customers appreciate our responsive support team and account management. If you’re open to learning more about what’s new at GoCanvas, we encourage you to reach out to customer.marketing@gocanvas.com. We would love the opportunity to work with you again. Thank you again, Katherine at GoCanvas Lee L. Finance Manager Used the software for: 2+ years ### "Easy to use in the field" March 7, 2018 4.0 It makes my team more efficient and helps in the field. Pros It is very easy to use in the field when I am meeting with a homeowner. They can sign my contracts right in their living room and it goes straight until a PDF. I like the layout of the program and customization. It has made my field team much more efficient and look more professional in the field. Cons If we have to change any documents, it is a bit difficult for our admin to do so. We have used it for a few years and there aren't many things that I would say are cons for Go Canvas. Review Source Kenneth Bryan P. Solutions Architect Telecommunications Used the software for: 2+ years ### "Fastest & Easiest Automation Solution To Any Business!" January 31, 2019 5.0 I work as a solutions architect in my country and every business that I encounter gets this solution. I'm sure that a lot of businesses out there is still not aware of GoCanvas which is why I plan to share my experience to more people. Pros GoCanvas is one of the most disruptive technologies available in the market today. SMBs no longer have to rely on costly software development. You can deploy an app within minutes and that changes the game! Cons Pretty much nothing as their support team and community are very helpful. Review Source Devin O. IT Analyst Used the software for: 1-2 years ### "The support that you receive if and when an issue is encountered is amazing." December 1, 2017 5.0 Pros Canvas manages to reduce the amount of physical paperwork to such a degree I don't know if we could ever go back to manually doing the majority of what we use it for again without some \*major\* pains across all departments. Cons While the platform works for most of what we would use it for there are some issues that are only evident when using it for various IT administrative functions; e.g. no fields for data formatting that is unique to an IT function like IP addressing requirements, limited support for handling handheld scanners, lack of time-stamping for what account has been updating what data, etc. Review Source Cynthia B. Maintenance Coordinator Construction Used the software for: 1-2 years ### "Equipment Maintenance Coordinator" February 15, 2019 5.0 Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork. Pros The workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options. Cons The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save. Review Source Matthew C. Chief Operating Officer Hospitality Used the software for: 6-12 months ### "Great product for improving office and field work efficiency" August 7, 2018 5.0 They have a great and supportive team which is always willing to help. Pros The ease of use from an admin and user perspective. Offline functionality is essential for us and GoCanvas delivers. Cons GoCanvas lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess. Review Source Steve K. Director of Procurement/Marketing Construction Used the software for: 2+ years ### "Canvas has made my job and my teams job a lot easier. Also customer support is top notch." December 6, 2017 4.0 Got rid of a manual paper process. Pros Ease of use and anytime I need the help your just a phone call away with someone always willing to help. Cons My only complaint about the software is every time I make a change to an app it creates a new version therefore when I have to do a download of a project that has already been running for a year I have to make sure I am downloading the data from every version. Review Source Danielle T. Information Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The future of data capture for businesses!" March 29, 2018 5.0 This platform is helping us streamline our business by speeding up the data and information flow between the field and our office. Pros Our favorite things about GoCanvas are that it's easy to set up on the backend (meaning you don't need formal IT training), it's easy for our employees to fill in the forms on their phones, and their customer support is GREAT! They are always very quick to respond to questions or comments. Cons I honestly don't have anything bad to say about the platform. We've had nothing but great experiences all around. Review Source AS Alyx S. Owner Construction Used the software for: Less than 6 months ### "GoEaayCANVAS!" February 8, 2025 4.0 Pros It is a great, handy, and quick tool for on the go, anywhere! Cons I love that they have great customization options and the way the layout of the app is, is cool!! Review Source Response from SiteDocs April 28, 2026 Hey Alyx, We're so glad you're loving your GoCanvas account! We're always here to support you if you need a hand in the future. Thanks, Katherine from GoCanvas OA Oluchi A. Admin Officer Education Management Used the software for: 1-2 years ### "My Experience with Go Canvas" December 2, 2022 5.0 Education Development in Nigeria It has helped with keeping tracks with the development of tertiary institution Pros It has helped my organization become more productive in the space of one yearData collection, organizing and sharing has been made easy with the help of Go CanvasThe software can be used on both computer, pads and mobile devices which made it accessibleLess paper handling and at the same time has save a lot of money for the procurement department Cons When is being used by a lot of people at the same time it can affect the speed of the software Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) one of the reasons are the cloud storage Review Source RM Randy M. HSE Specialist Oil & Energy Used the software for: 2+ years ### "Tablet to Old" June 1, 2021 5.0 I have used GoCanvas for about 8 years. I use it for in house inspections in the Exploration and Production of Natural gas. This meets the requirements of State tracking and OSHA tracking. Pros GoCanvas is a software that the user has most of the control over. You can create and customize your documents to fit your needs. Cons The first time use of any feature can be tricky. The pro to this con is there is always technical support. I used to like technical support better when you could pickup the phone and call rather that submitting the ticket and waiting for responses. Reason for choosing GoCanvas I did not originally choose this. It has worked well and when the company that choose it sold us, I requested that we keep it. Review Source CM Cathy M. Office Manager Construction Used the software for: 2+ years ### "Go canvas review " May 10, 2023 5.0 very happy with the product and ease of use Pros ease of use has been fabulous , updating our forms . Help desk is prompt courteous and professional Cons all the information i needed to gather to begin Review Source AA Adrian A. Gm Wholesale Used the software for: 2+ years ### "They are Thieves" February 20, 2024 1.0 Cons A word of warning!!! These people are thieves!! I cancelled a subscription as it was no longer required and they continue to deduct charges from our acct and refuse to cancel our subscription! My advice, find another provider!! Review Source Response from SiteDocs April 28, 2026 Hi Adrian, Thanks for your feedback, and I’m sorry to hear about the previous frustrating experience you had with GoCanvas. Since that time, we’ve made great strides in our cancellation policies. Our goal is sustained growth and satisfaction, and our current customers appreciate our stability and clear expectations around pricing. If you’re open to learning more about what’s new at GoCanvas, we encourage you to reach out to customer.marketing@gocanvas.com. We would love the opportunity to work with you again. Thank you again for your feedback, Katherine at GoCanvas RB Robert B. Senior Project Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great Job!" September 28, 2024 5.0 It was a pleasure to work with the team in resolving the problem. The team is very professional and showed the urgency needed to resolve the issues. Pros The team at GoCanvas were on top of the problem, resolving the problems quickly! Cons None, everything was handled quite well. Review Source Response from SiteDocs April 28, 2026 Hey Robert, Thank you so much for your review! We're very proud of our support team, and I'm glad to hear you love them too. Feel free to reach back out if you need a hand with anything in the future. Katherine at GoCanvas RR Renchia R. Director Construction Used the software for: 1-2 years ### "Great Product" October 7, 2021 5.0 Pros It is easy to build different apps and customize any reports that are needed. The software is very user friendly. Cons There really is not anything that I can think of that I don't like. Review Source TN Troy N. VP of Operations Construction Used the software for: 1-2 years ### "Don’t buy and expect support" October 24, 2019 5.0 Friendly and helpful at the beginning and then the billing problems. Shortly thereafter support stopped. Have to wait days to get help. Pros Takes time to make the apps the way you want it, but can be powerful with time invested to setup. Data collection is solid. Lots of different functionality, but still needs other functions. Cons Submission reports are clunky and not as clean and customizable as I would like. No multi-photo uploads. Super expensive for companies wanting to scale quickly. They lock you in at rates for a year at a time and every time you grow they re-up the agreement without bulk discount rates. If you want support, be ready to leave lots of messages and then wait days for help. You will have to figure it out on your own basically. (Google is your friend.) Reason for choosing GoCanvas Recommended to us by an employee. Helped us get our startup running, but now we regret using it. Review Source CF Cody F. IT/Project Manager Security and Investigations Used the software for: 2+ years ### "Great software, terrible licensing structure." September 4, 2019 5.0 Pros Almost everything; creating an app is easier than falling off a log, and even our users are capable of filling them out. Cons The licensing structure is awful. Not being able to add users without totally resetting your license renewal is easily the worst licensing system imaginable. I have tried to think of a worse one, but never could. As much as I love the service overall, I have to constantly fight my managers to continue justifying the cost, and am constantly tasked to find a replacement to save money which is a huge strain on my time. Admittedly this is partially poor management, but the licensing structure does not help matters. Review Source DL David L. Safety Director Construction Used the software for: 2+ years ### "Easy to use" September 13, 2019 5.0 Ease of use in the office and on site with mobile forms. All I talked to in the field say it is fairly easy to use and really like it, for now they do not have to shuffle so much paperwork, it automatically shows up to fill out certain forms weekly (which is a good reminder). Fill it out, done and filed. Pros It is very easy to use. It takes a bit to learn how to set up documents, but once learned it gets better. I also like how we can go into a form and change a few things and it automatically updates. So when others access GoCanvas it syncs and all is up to date, right then. Cons Can't think of anything at this time. Reason for choosing GoCanvas Great customer support, ease of use, cost. Review Source WS Wendy S. Life Enrichment Director Non-Profit Organization Management Used the software for: 2+ years ### "Good product" September 19, 2020 4.0 Great experience overall. Pros Inexpensive to start and easy to understand. I was able to use it more effectively after understanding how the app creation works. Overall, good product. Cons The cost to roll it out to more users is a bit off putting and having to use another backend product to get the data out easily is more expense, which again - off putting. Review Source LW Liz W. Founder & Co-CEO Food Production Used the software for: 2+ years ### "Good for data collection but very limited reporting" October 24, 2018 3.0 Pros I appreciate the ease of creating web forms to collect data along with the signature function. User adoption of the software is painless. Cons Unless you love reading through many rows of data, the reporting functionality is probably not for you. I use zapier to automate the export of my data into google sheets so that I can easily run reports. GoCanvas is costly considering it is basically a data collection tool without the ability to do even the most rudimentary analysis. Review Source HM Hayden M. VP Operations and Fleet Transportation/Trucking/Railroad Used the software for: 2+ years ### "Go completely paperless with ease!" November 11, 2019 5.0 we have streamlined every piece of paper or form through go-canvas, and it has saved us tons of money in paper and filing-time. Makes everything easy to find and easy to complete. No more scanning and resending! Pros The functionality and ease of use make this platform great for any business who is looking to get up to par with a paperless system Cons i honestly cant think of any flaws with the software system. it is very will built and easily accessible and usable for all levels of management. Review Source VR Verified Reviewer Logistics Manager Construction Used the software for: I used a free trial ### "Opened my eyes to the world of Mobile Forms." December 5, 2018 5.0 Trialled GoCanvas extensively while coming up with a solution for our warehouses record-keeping. Eventually went with ProntoForms and have learnt to love it and the many options I have to tweak and create new forms. Pros Very simple to use. Powerful options for importing and exporting data. As of October, GC have come out with a Free version for businesses with only one user. This could be quite amazing to get users on board and suit the needs of most small businesses. Cons Expensive for few users. We were wanting to have 3 Users (ie 3 Mobile devices) and pricing could not match alternate software offerings that I found. Though I would likely think if I chose this software long-term, I would grow to love its feature-set. Review Source bA bayu A. reginal manager - it application Oil & Energy Used the software for: 2+ years ### "Doing what it's supposed to do well" March 18, 2021 4.0 It does what it supposed to do well for simple to medium complex forms/ apps. For simple form it has no issue at all. For forms with more complicated and high volume of data, it has issues with some limitation here and there, e.g. only 75 rows of data will be displayed on the mobile device. Pros Apps/ form are very easy to customize and develop. Cons Limitation to use big reference data. Not really flexibility on PDF designer. 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