--- title: "Dispatch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dispatch Software - reviews, pricing plans, popular comparisons to other HVAC products and more." source_url: "https://www.capterra.com/p/139893/Dispatch/" page_type: "product" language: "en" --- # Dispatch Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dispatch ## What is Dispatch? Manage jobs from start-to-finish and strengthen your team's communication throughout the life-cycle of a job. Dispatch is designed to work for every person involved in a field service business. From your office computer to a smart phone in the field, Dispatch is there for you wherever the job requires. ## What is Dispatch used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 74% Neutral 9% Negative 16% Starting price $129 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dispatch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dispatch.me/&name=Dispatch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dispatch 4.0 (43) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $129 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (43) Ease Of Use 4.6 (490) Value For Money 4.1 (39) Value For Money 4.4 (483) Customer Service 3.9 (40) Customer Service 4.6 (486) ## Dispatch alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/139893/Dispatch/alternatives/) ## FAQs about Dispatch Overview ### Which roles and teams benefit most from Dispatch? Dispatch is most used by office managers, business owners, customer service teams, and front-office administrators who coordinate service operations. They rely on it to schedule jobs, assign technicians, manage invoices, track customer requests, and keep daily field service workflows organized while giving leadership visibility into performance and operations. Answer based on 40 reviews Overview ### What company size and industries is Dispatch built for? Dispatch is built mainly for small businesses that manage field service technicians, with 94% of reviewers from small companies and construction leading at 38%. It also serves midsize businesses at 6%, with additional use in consumer services and electrical/electronic manufacturing, each representing 12% of reviewers. Answer based on 43 reviews Features and Usability ### What are the key features of Dispatch? Dispatch offers dispatch management and work order management, plus automated scheduling, calendar management, and task scheduling. It also includes GPS, location tracking, and routing for field coordination, along with CRM, customer history, document storage, electronic signature, billing and invoicing, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Dispatch starts at $129 per month for the PRO plan, a flat rate for up to 10 users. The PLUS plan has no listed price for up to 20 users, and the POWER plan is $379 per month for up to 40 users. No free trial or extra fees are listed. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Dispatch integrate with? Dispatch integrates with 10 third-party tools across CRM, marketing, payments, accounting, and communications. It connects with Salesforce Sales Cloud, HubSpot Marketing Hub, Marketo Engage, Dynamics 365 Field Service, NetSuite, QuickBooks Online Advanced, Xero, Stripe, PayPal Enterprise Payments, and Twilio. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Dispatch offer? Dispatch provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Dispatch offer? Dispatch offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support is mixed and often critical, with some reporting unhelpful service, limited after-hours help, and long gaps in assistance when issues arise. Answer based on 3 reviews ## Features AI summary Based on 901 HVAC reviews Capterra data shows that buyers of HVAC software rank the following features as their top priorities: - **Scheduling** (**66%** of reviewers rated this feature as critical) - **Dispatch Management** (**62%**) - **Billing & Invoicing** (**65%**) Dispatch supports all three features that reviewers rate most highly: **Scheduling**, **Dispatch Management**, and **Billing & Invoicing**. Together, these capabilities help businesses assign jobs more efficiently, coordinate technicians in the field, and manage invoicing without extra manual work, allowing teams to keep service operations organized and get paid faster. Scheduling 3.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Dispatch Management 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Billing & Invoicing 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Mobile Access 2.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Quotes/Estimates 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Alerts/Notifications 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dispatch 47 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Forms: Customize contracts and forms to collect specific information - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Skills Tracking: Track employee skills, competencies, training & qualifications - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.1 (41) 4.1 Based on 41 reviews ## Pricing Value for money 4.1 (39) [View pricing plan details](https://www.capterra.com/p/139893/Dispatch/pricing/) PRO $129.00 Flat Rate,Per Month It includes: - Create Unlimited Jobs - Schedule & Assign Unlimited Appointments - Create Estimates/Invoices - Offline Credit Card, Cash, Check Payments - Track Field Staff & Technicians - Automated SMS, Email Notifications - Access to Web and Mobile Apps - Capture Job Notes & Photos - Customer and Billing Item Import POWER $379.00 Flat Rate,Per Month It includes: - Service Area Group Management - Public Review Builder - Technician Travel Reporting - Custom Forms (up to 3) Value for money 4.1 (39) 4.1 Based on 39 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (40) 3.9 Based on 40 reviews ## User reviews Overall rating 4.0 Based on 43 reviews Filter by rating 5(23) 4(9) 3(4) 2(3) 1(4) Mentioned topic Sorted by most recent KS Kimona S. CSR Construction ### "Dispatch Can Be More Competitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 6, 2026 It was good until the cons came up. There are other issues that I can't mention off the top of my head. The taxes section is incorrect, it does not match the area the customer resides and that causes issue with filing taxes. Pros The basics were there: customer information, time/ date, the ability to edit those and see the change immediately. Cons Not being able to change the customer notes. not being able to see the current day without selecting "today". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Karrie B. COO Construction ### "Dispatch an ok system for HVAC " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 16, 2025 Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs. Pros Dispatch overall was super easy to implement and easy to use for scheduling. Easy one-way communication with customers from technicians in the field. Field techs liked the ability to review job on cell phones. Cons When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added. Inability to color-code job types within the schedule display. No ability to do a vertical schedule, only linear, so you can not view multiple days at one time. Poor reporting ability. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Inability to actually have job info and no way to really capture customer data like a CRM Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Dispatch More than we need and cost is prohibitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jennifer H. Service Coordinator and CEO Utilities ### "Dispatch is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Overall my experience has been really good. It helps me do be more efficient and productive. It induces better performance from the technicians too. Pros Dispatch is a mind reader! Its THE perfect companion for service coordination. Streamline and user friendly too! Cons Maybe more space for note taking for individual jobs. Also more space for saving notes for just the dispatch and office personel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BJ Bonnaud J. Software Engineer Hospital & Health Care ### "Ensured effective delivery management system for intelligent logistics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2025 Pros I found out that the Dispatch solution is best suited for large numbers of drivers since it keeps them all in check. The benefits of the delivery management software include the ability to properly manage routes to have the packages delivered at the appropriate time. Cons The only limitation that I encountered were minor problems with real-time tracking. This would affect the tracking data and decrease the possibility of knowing the delivery position to the customers which at some instances caused confusion in terms of delivery. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jonte J. Warehouse Lead Warehousing ### "Dispatch review 12/30/24" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2024 Pros Easy to use, great customer service. Reliable. Cons Didn't have much offers for trucks with pipe racks. Switched from [Curri](https://www.capterra.com/p/10026574/Curri/) Cheaper pricing, offers more vehicle options. On track tracking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Sarah T. CSR Consumer Services ### "Streamlining Operations for Efficient Service Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 18, 2024 My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization. Pros The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle. The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances. Cons Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amy W. Office Manager Facilities Services ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 12, 2024 It's overall just okay, not great. If you're used to working with Service Titan, you will be disappointed. Pros Easy to navigate and enter in new customer information. Cons You cannot search archived jobs - huge disadvantage when I need to look back at an older job. It is not very well integrated with other systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bryson D. Em Construction ### "Awful" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 24, 2023 Pros Easy to use. Gets the job done sometimes. Cons The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ahmet Hamza S. Financial Director Non-Profit Organization Management ### "Centralied approach to all interaction management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2022 Pros Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations. Cons MAC and Windows programs would be extremely beneficial for our operations. Switched from [Multi-Planning](https://www.capterra.com/p/214612/Multi-Planning/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Derek K. Owner Construction ### "Worst customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2022 Pros None. The customer support is nonexistent. Cons They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/139893/Dispatch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [FieldPulse vs Dispatch](https://www.capterra.com/compare/139893-153475/Dispatch-vs-FieldPulse)[Jobber vs Dispatch](https://www.capterra.com/compare/127994-139893/Jobber-vs-Dispatch) [Housecall Pro vs Dispatch](https://www.capterra.com/compare/139893-140363/Dispatch-vs-HouseCall-Pro)