# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right HVAC solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139893/Dispatch/reviews --- Dispatch 4 (42) [View alternatives](https://www.capterra.com/p/139893/Dispatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dispatch Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews ST Sarah T CSRConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database.“ July 18, 2024 AW Amy W Office ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It is not very well integrated with other systems.“ June 12, 2024 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley C. Front Office Manager Used the software for: 1-2 years ### "I work with this software daily to schedule clients. " January 10, 2018 4.0 Pros I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office. Cons I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time. Review Source ST Sarah T. CSR Consumer Services Used the software for: Less than 6 months ### "Streamlining Operations for Efficient Service Management" July 18, 2024 4.0 My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization. Pros The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle. The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances. Cons Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database. Review Source BD Bryson D. Em Construction Used the software for: Less than 6 months ### "Awful" October 24, 2023 1.0 Pros Easy to use. Gets the job done sometimes. Cons The customer service is awful. Would not recommend ever. No way to just call them to solve an issue takes them forever to reply to emails. Review Source AW Amy W. Office Manager Facilities Services Used the software for: Less than 6 months ### "Easy to Use" June 12, 2024 4.0 It's overall just okay, not great. If you're used to working with Service Titan, you will be disappointed. Pros Easy to navigate and enter in new customer information. Cons You cannot search archived jobs - huge disadvantage when I need to look back at an older job. It is not very well integrated with other systems. Review Source SP Shivani P. Office manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best Dispatch system" December 20, 2019 5.0 My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times. Pros The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with. Cons Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Was referred by another user Review Source PM Paige M. Office Manager Construction Used the software for: 2+ years ### "This software has DRAMATICALLY transformed our business operations!!" March 7, 2018 4.0 All our customer info is harbored for easy access and to reference back when we run into issues or questions! Pros The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals! Cons IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question. Review Source PN Phil N. Owner Writing and Editing Used the software for: 2+ years ### "Dispatch Review" February 26, 2020 2.0 Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us. Pros It works with home warranties which the home warranty companies we work with required us to use this software Cons Its to easy to accidentally delete an invoice. Picture quality is horrible. App has extreme difficulty uploading pics. It not the phone as it has the same issues with android or apple and even the latest greatest phones. Reason for choosing Dispatch It was required by the home warranty companies we work with. Review Source CM CARLA M. coowner Construction Used the software for: 2+ years ### "Best Tool on the Market" December 6, 2019 5.0 We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers Pros Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know Cons sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers Review Source SC Stella C. Office Manager Hospitality Used the software for: 1-2 years ### "Over all use" October 15, 2019 5.0 Pros I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately. Cons Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices: Review Source DK Derek K. Owner Construction Used the software for: 6-12 months ### "Worst customer service " May 20, 2022 1.0 Pros None. The customer support is nonexistent. Cons They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision. Review Source BP Brandice P. owner Consumer Services Used the software for: 6-12 months ### "Very easy to use" December 18, 2017 5.0 Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software. Pros It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it Review Source DG David G. Appliance Repair Technician Consumer Services Used the software for: 1-2 years ### "Great app" August 24, 2019 5.0 Great experience using dispatch Pros Ease of use notify customer of progress before and after service call Cons Has connection issues from time to time. Review Source MR Micah R. Owner Operator Individual & Family Services Used the software for: 6-12 months ### "Great platform " December 20, 2017 5.0 Pros Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me. Cons There is some functionality that is not available for mobile. Screen rotation is not available at this time. Review Source PR Paul R. Used the software for: ### "Excellent User Experience" July 17, 2015 5.0 Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work. The customer service is excellent; I've never encountered such a responsive company! Review Source KB Karrie B. COO Construction Used the software for: 2+ years ### "Dispatch an ok system for HVAC " October 16, 2025 3.0 Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs. Pros Dispatch overall was super easy to implement and easy to use for scheduling. Easy one-way communication with customers from technicians in the field. Field techs liked the ability to review job on cell phones. Cons When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added. Inability to color-code job types within the schedule display. No ability to do a vertical schedule, only linear, so you can not view multiple days at one time. Poor reporting ability. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Dispatch More than we need and cost is prohibitive Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Inability to actually have job info and no way to really capture customer data like a CRM Review Source JH Jennifer H. Service Coordinator and CEO Utilities Used the software for: 1-2 years ### "Dispatch is great!" June 4, 2025 5.0 Overall my experience has been really good. It helps me do be more efficient and productive. It induces better performance from the technicians too. Pros Dispatch is a mind reader! Its THE perfect companion for service coordination. Streamline and user friendly too! Cons Maybe more space for note taking for individual jobs. Also more space for saving notes for just the dispatch and office personel. Review Source BJ Bonnaud J. Software Engineer Hospital & Health Care Used the software for: 1-2 years ### "Ensured effective delivery management system for intelligent logistics" April 16, 2025 4.0 Pros I found out that the Dispatch solution is best suited for large numbers of drivers since it keeps them all in check. The benefits of the delivery management software include the ability to properly manage routes to have the packages delivered at the appropriate time. Cons The only limitation that I encountered were minor problems with real-time tracking. This would affect the tracking data and decrease the possibility of knowing the delivery position to the customers which at some instances caused confusion in terms of delivery. Review Source JJ Jonte J. Warehouse Lead Warehousing Used the software for: 1-2 years ### "Dispatch review 12/30/24" December 30, 2024 5.0 Pros Easy to use, great customer service. Reliable. Cons Didn't have much offers for trucks with pipe racks. Switched from [Curri](https://www.capterra.com/p/10026574/Curri/) Cheaper pricing, offers more vehicle options. On track tracking. Review Source MA Michelle A. Owner Construction Used the software for: 2+ years ### "Useful for small business and large business alike" March 27, 2020 4.0 I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. Pros I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed. Cons At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Price per month excessive for 'subscription features-Customer Set Up Quirky" March 21, 2017 3.0 Pros It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text. Cons \-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . - Review Source Marz M. Business Owner Used the software for: 6-12 months ### "We switched from another dispatch system to Dispatch Me and love it!" December 20, 2017 5.0 It is easier to manage and everyone is able to use this system. We are now able to go paperless. Pros Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites. Cons Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit. Review Source DG Dee G. Controller Construction Used the software for: 6-12 months ### "Dispatchers Dream" December 10, 2019 5.0 We are able to get to clients on time and let them know with a push of a button. It cuts out calls to client from the office to advise a tech is on their way. Scheduling is easier when you see the full picture on the map. Easy to keep track of who is missing notes / work orders Pros Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way Cons More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have Reason for choosing Dispatch It was our first option Review Source BT Becky T. Office Manager Retail Used the software for: 6-12 months ### "Dispatch review" August 23, 2019 4.0 How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined. Pros I like how easy it is to use, how quick you can learn how to use it. Cons The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process. Review Source WC Wayne C. president Electrical/Electronic Manufacturing Used the software for: 2+ years ### "great when it works" May 20, 2020 2.0 when it works its great but it breaks down to much i cant continue to run my business this way Pros its easy to use , a few reps are great to work with Cons customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent Review Source MK Michael K. President Construction Used the software for: Less than 6 months ### "Garage Door Company " March 19, 2020 5.0 We like the product. The app has some quirks like not being able to reschedule paused calls. Also not being able to do Quickbooks Credit Cards is a challenge. The process of editing estimates and invoices once marked Won. Immediately transferring to Quickbooks would be nice. The delay causes issues if we have to revise something or add a product last minute. Would like to be able to click out of “on my way”, if we accidentally hit it. Pros Quick setup. The service tech’s were able to puck it up quickly. Cons I would like the review process to go straight to Social Media, Google, yelp, or to a platform where other consumers can read the reviews. Most customers will not select or take the extra step to forward the review onto the major platforms. Seeing the reviews are nice, but it really is not beneficial unless customers can read them. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Dispatch Yes Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.