Mercury Flight

Mercury Flight


2.5 / 5
3 reviews

Who Uses This Software?

Residential communities, churches, not for profit, restaurants, businesses with repeat customers, newsletters, chiropractors, spas, loyalty programs


Average Ratings

3 Reviews

  • 2.5 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $17.50/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Mercury Flight
  • www.mercuryflight.com/
  • Founded 2011
  • United States

About Mercury Flight

Mercury Flight is an easy-to-use service for broadcast messaging to send email, text messages, voice messages all from one platform.


Mercury Flight Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Mercury Flight Reviews Recently Reviewed!


Unresponsive customer support. Application errors. Subscription with no service for three months+

Jun 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Customer database interface is a great idea on paper. In fact, while it was functional, we were enjoying the service. Although, the messages are too short for our convenience.

Cons: Unresponsive customer support. Application errors. Subscription with no service for three months+ It's been miserable trying to make this company serviceable. We have struggled for far too long with this service. I would not recommend usage of this company until they make major upgrades in every facet of service.

Very Disappointed

Aug 14, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Options to communicate with clients across various platforms: text, call, email.

Cons: The user interface is not intuitive. Not mobile-friendly. But the worse thing is that the app hardly works at all. We're constantly having issues when sending messages. Their customer service is the worse we've experienced. We've tried to contact them for the past 3 weeks, and have NEVER gotten someone on the phone. Voice mail and emails go unanswered.

Overall: As a non-profit, we're very disappointed in the level of service we've received from Mercury Flight. We're unable to adequately meet the needs of our members through their service. We have more than 324 locations around the world, and I will not recommend them to anyone.

This is a great tool for mass communication of all kinds.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I think that the messaging and emailing management is the best feature about Mercury Flight. I need to dig deeper into how to utilize all of the features.

Cons: I hope that they continue to add functionality to include video gaming messaging. This can be a great way to reach people to purchase such products.