FireDrum Email Marketing

FireDrum Email Marketing


4.5 / 5
213 reviews

Who Uses This Software?

FireDrum is valuable to businesses that target B2B and B2C, businesses that need to manage multiple locations, or other agencies that need a tool they can use to manage their clients email campaigns.


Average Ratings

213 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month
    See pricing details
  • Pricing Details
    Free to try! Price is based on number of unique contacts.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FireDrum Email Marketing
  • firedrum.com
  • Founded 1999
  • United States

About FireDrum Email Marketing

FireDrum provides powerful email marketing solutions for businesses & organizations of any size; from do-it-yourself to white label to fully managed services, our platform combines our easy-to-use, web-based application with magazine-quality templates that can be custom designed to suit your marketing goals.


FireDrum Email Marketing Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

FireDrum Email Marketing Reviews Recently Reviewed!


Firedrum's Email Product, Customer Service and Personal Experience

Jan 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like Email Acid and the Spam Assassin filter.

Cons: If the RSS feed was easier to use. Right now it requires someone to code something. While Firedrum does offer a service to do it for you for a fee, it should be easier to use. Even if you do something just for WordPress, it would be progress.

Overall: Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement.

Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems.

They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back.

Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.)

Recommendations to other buyers: I don't think this is under your control, but it would be nice if Email Acid gave more suggestions on how to fix email compatibility issues.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Alexander,

It's a pleasure to work with the team at Times Media Group. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns.

Best regards,
Daniel Anzalone
FireDrum Email Marketin

Capterra loader

Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

May 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters.

The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive.

The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time.

The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page

Cons: the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on.

The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email.

While the functionality of the service is on point, the UI badly needs a makeover.

I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space

Overall: Ease of sending out emails without much hustle.

It is very easy to manually add lists or to import from third party sites

There are a number of customer care channels that really reduces time spent looking for solutions to problems

FireDrum is generally a good and affordable service.

FireDrum Took My Marketing to the Next Level

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time.

Cons: It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly.

Overall: I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Betty,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team.

I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Firedrum is a brilliant marketing tool!

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and easy. Staff are always there to help with any issues. Just a quality product!

Cons: With the number of eBlasts that we have, it can take a while for all the campaigns to load. Also, the new updates have had some kinks that are being ironed out.

Overall: Out business sends hundreds of email campaigns each month, and with Firedrum it's a breeze. The uncomplicated system, and the support start always ready to go and aid with any issues, there's nothing we can't overcome. I'd definitely recommend Firedrum. It's a great marketing tool, and it always feels good to know you're supporting a local company. Thanks Firedrum!

Recommendations to other buyers: Don't be afraid to reach out to the support staff if you have any troubles! They're lovely and always happy to help!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Peter,

It's a pleasure to work with the team at Lee & Associates. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns.

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Best regards,
Daniel Anzalone
FireDrum Email Marketin

Capterra loader

Ease of Use

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Firedrum Email Marketing for quite awhile. The online software used to be somewhat difficult to work with but the people at Firedrum have made it mush easier to use and more simplistic. They have cut my time sending out our newsletters substantially by consistently upgrading their software. I am very pleased with their ability to keep their service on the cutting edge. I would highly recommend them.

Cons: How difficult the software used to be but it is not any longer. I have absolutely no cons to list for their service.

Overall: Simple to send out newsletters whether you have 100 subscribers or 25,000. Their stats dashboard makes it easy to keep up with things, especially what subscribers are most interested in. We have had an excellent experience with this company.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Eric,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Capterra loader

Been using FireDrum for over 10 years and they are best practices!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our agency uses FireDrum as a solution for many of our in-house clients and we do so with complete confidence. We like that we have the choice of a DIY method or a fully managed, customized service and we can adapt for each of our clients based upon their respective needs/wishes. Additionally, the fact that FireDrum continues to add functionality and value to its software just allows us to pass that value onto our clients. It's not just another email marketing platform...it is so much more. As an example, we now have the ability to implement automated drip campaigns! FireDrum does not disappoint, and the affordability makes it an even smarter choice for us all.

Cons: I think some parts of it aren't labeled logically, but I also feel that is a personal preference.

Overall: What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Timarie!

We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs.

I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. I'd love to help your clients succeed.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

I have used this email solution over the years and have watched it get better and better!

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

Overall: Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

Good system for email marketing and management

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to get started and fairly easy to use. Really good for a beginner and/or a scaling company whose revenue is growing month over month.

Cons: Nothing outstanding about Fire Drum. Pricey compared to some competitors for 10,000 contacts.

Overall: communication is key with so many options for subscribers and FireDrum provides the tools needed to engage my audience on a regular basis while managing my list to its maximum efficiency and ROI.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Love looking like a Pro!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It lets me customize my emails to match what's happening for this week. Different size blocks allow products to be showcased in just the right way. Being a small business owner, FireDrum makes my emails look (as my employees say) legit, not cookie cutter emails like the other email companies.

Cons: Not holding different customized statement for that week so that you can't copy and paste into another section.

Overall: They answer the phone. They may have to research but problem solving is no big thing to FireDrum. They keep our business looking fab - online - with emails - mobile app is great.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Kate,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Best email marketing solution i've used.

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used other email marketing tools for various reasons over the years, but still always come back to FireDrum's email marketing tools and advice about best practices. We, finally took the plunge a year ago and moved all our subscribers over.

The email editor and template manager is so easy to use. The contact management is also advanced but easy to use.

Cons: Limited automation options nad no transactional options. Although they said these will be avaiable soon.

Overall: Non-Profit Discount, Volume Discount, Drip Automation, Mobile Friendly Editor are all great!

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Brian,

We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs.

I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Easy to use, great customer support!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price, great support team and great looking campaigns!

Cons: At first it was confusing to learn and remember how to access the different features.

Overall: I have been working with FireDrum for over three years now and absolutely love it. The support team is always there to answer my questions! They recently switched to a new drag and drop editor which (truthfully), has been a bit confusing, but my customers seem to love the new layout. I recommend this to any business looking to send out quality campaigns with a return on investment.... Especially small businesses! My monthly priced was practically cut in half when I switched from Constant Contact.

Recommendations to other buyers: Subscribe to to their blog. They always post email marketing tips and tips about how to work their editor!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Kate,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Customer Service is night/day better than Constant Contact

Jan 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user Friendly

Cons: With there was a grid system that I could drag and drop pre-made photos in for the correct size and able to link from there.

Overall: I used Firedrum at a previous job that was local to Firedrum in Arizona. After relocating to Seattle with a new company, I immediately transferred us off of Constant Contact and over to Firedrum. It was cheaper, more user-friendly and when you call, the guy that answers the phone is able to immediately help you! I can't tell you the headaches I had before and how relieving it is to get an answer in three rings of a phone and somebody that isn't clearly outsourced from a third world country. It's been two years at this job with them and I have nothing but good things to say.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Cameron,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

The Best Kept Secret in Digital Marketing

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use

- Detailed reports

- Great features

- Awesome support

Cons: - Not well-known in the industry yet

Overall: FireDrum offers a powerful tool for email marketing with all the bells and whistles you need, in an easy-to-use platform. Their reports are very useful and tell you everything about your campaigns.

However, their most awesome advantage is their support to their clients. Nobody, not even the big names in email marketing, come even close to the support FireDrum provides.

*****Serious Results******

Sep 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software was pretty easy to use, and I got results, its definitely worth using especially if your like me and you have tried a billion other things, none of which worked, the anticipation is crazy! This one works!

Cons: It costs a little bit but it was well worth it!

Overall: Its a good software, that actually got me results, finally not just another online scam!

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Sheryll,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Awesome support.

Dec 15, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to see progress on a project. A system does not get stuck when I switch screens.

Cons: Can't set up my own templates per my client's specs. Also not able to schedule specific multiple times and dates for the same email to be recent.

Overall: I use different servers for different companies I manage accounts for. They vary widely, so it is a learning curve for each site. This site has a good help system and the technical support is awesome.

I feel it could be a little easier for a novice like me, especially in building my own templates. Their language is different from the other sites I use, but guess that is normal. All in all, it is a solid site.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Anna Mae,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing, and how we can better serve you. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Tucson Jay

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use.

Cons: Attaching to email.

Overall: Always get answers and solutions. My internet skills are rudimentary but FireDrum personnel always are understanding.

Recommendations to other buyers: Nothing.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jay,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Great way to keep our customers connected

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Relatively easy to create professional looking emails and newsletters for our small business.

Cons: A little cumbersome in the area of creating lists and groups.

Overall: Firedrum Email Marketing is very useful to our seasonal business, because it allows us to keep contact with our clients even in the off-season.

Vendor Response

by FireDrum Email Marketing on October 05, 2018

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! As I'm sure your client's also know, It's a pleasure to be able to work with Miller's Bay Farm.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

I could not ask for more!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accessible

Cons: Don't have any

Overall: Professional service, always looking for a way to improve my internet presence...which means I look better.

Thanks Firedrum!

Recommendations to other buyers: Ask their advice and take it

Vendor Response

by FireDrum Email Marketing on February 02, 2017

HI Karen,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Highly Recommend

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email studio was great for creating templates and the autosender was also super helpful!

Cons: Nothing comes to mind that I would consider a con to the software.

Overall: Overall, the experience was excellent. Makes streamlining your email marketing incredibly easy and increases both open rates and engagement. Highly recommend!

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Overall Experience!

Jan 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is easy to understand and work with

Cons: Sometimes we have glitches and retrieving reports can be difficult

Overall: I can truly say that my overall experience with FireDrum has been great!

They are on top of any questions I have and are willing to work with me and the many many request I have.

Recommendations to other buyers: Reports need to be more easy to read and understand

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Kristina,

It's a pleasure to work with the team at AZ BIG Media. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns.

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Rosie on the House Review

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Very simple control / plug and play software

Cons: Some of the editing ability when you want to get very specific with design or want to save space can be limited. There are a couple more block styles that should be created and made as an option

Overall: FireDrum is a great marketing solution. We are able to communicate with our Homeowners with ease and when we need assistance, FireDrum's response time is very fast and helpful.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Jenifer,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Never let us down

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is simple enough that I can use it. That's a much bigger statement than you may think.

Cons: No Cons from our side

Overall: We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination.

Recommendations to other buyers: Do not over think it.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Howard,

Thank you taking some time to leave a review! We appreciate the feedback. It's always a pleasure to work with the team at Community Tire Pros and Auto Repair. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Keep up the good work.

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use, good reporting.

Overall: We have been happy with FireDrum during the course of our partnership. While we have gone through a few different main points of contact, I know the work will always be complete and the team is responsive.

Best Email Marketing Company

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The OpenBoost technology is awesome and the new drag and drop editor is really great.

Cons: No complaints :)

Overall: Using FireDrum has been a major marketing piece for all of our clients. Not only do they have the best prices but the editor itself is super easy to use and the resend to unopens (OpenBoost) is really awesome. I highly recommend FireDrum for anyone currently using email marketing.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Chuck,

It's a pleasure to work with the team at Boostwave. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns.

Best regards,
Daniel Anzalone
FireDrum Email Marketing
(480) 699-1524
daniel@firedrum.com

Satisfied customer

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality and ease of use.

Cons: It's not cheap, but absolutely believe it is worth the investment.

Overall: I have been extremely satisfied and pleased with the ease of use and comprehensive functionality of the program. Since my company is multi-dimensional, there are several employees who use FireDrum for various aspects of our email marketing, and to date we have had no complaints and our open rate and click rate has increased by at least 20% across all campaigns.

Recommendations to other buyers: If an individual is considering trying a new system, this is where they should directed. They will not be disappointed.

Great Email Builder to Make Professional Templates

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The drag and drop email builder, Template Options, High Sending Limits, Deliverability, Customer Service/Support, and Affordability.

Cons: Would be ideal to have additional automation functionality.

Overall: Great customer service and support. Very responsive and always able to talk to real people.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! We hope to be adding more automation features in the future.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Glad I made the Switch!

Feb 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The features and functionality are second to none, and at half the price of competitors, it's a no-brainer!

Cons: It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"!

Overall: I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Kalin,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketin

FireDrum Email Marketing Review

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great flexibility and tailoring of design in emails that you can send. I was able to get a very professional look on my own with little design experience.

Cons: Managing members. I would like to delete members who are older and no longer relevant to email.

Overall: Communication. we use it as a newsletter and reminder prompt. It works great to advise members quickly and without the added cost of paper and postage.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

You can deactivate members that you feel no longer use email to assure they wont get another send.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

End Results are GREAT!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplest of programs to maneuver thru the site. Easy to customize for your company needs. The analytics bring it back to the real numbers & on the focus of the newsletters, etc To whom you are reaching, responses, call to actions, active clients & the ability for one to unsubscribe. We've never had a problem getting any question answers or assistance with an issue, that is lifesaving to us at the end of the phone.

Cons: none at this time, we've not had any issue that hasn't been answered within the system of support.

Overall: We are thrilled with the email addresses we have gathered thru the years and can push out anything, at any time. our monthly newsletters keep us connected with those clients with a variety of tips, industry and call to action to draw into the stores.

Great Email Software

Feb 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, great value!

Cons: Wish I could superimpose text over graphics.

Overall: I have been a Firedrum user for years, and I am very satisfied with the quality, ease of use and value!

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Brian,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Best customer service ever!

Jan 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: First, the price is better than any other email list provider I've tried but the big reason I'll stay with Firedrum is the customer service. I had a problem creating an email sign up form for my website. I know just enough about web building to be dangerous. The whole IT crew came to my rescue. I even got personal emails and phone calls from customer service reps to help me. This never happens on other providers I've had in the past. I'll be a Firedrum customer for life!

Cons: I did have issues trying to add a second business to my account but the service is so inexpensive that I just opened a second account for that other business.

Overall: It is a very inexpensive way to connect with my customers on a regular basis.

A solid email marketing platform for driving business

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use templates to plug content into and a schedule for pin-pointing the message.

Overall: FireDrum says they are "easy to use, affordable and powerful" and I would agree. It's a tool easier to use then other services in the market and the results solid. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. You are in control.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jeff,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Fire Drum is a great value for small business

Jan 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, affordability.

Cons: I really do not have any negative issues with this software

Overall: We contact our customers via email about every two weeks. FireDrum is an affordable solution for us. It is easy to learn and use, and any problems are easily fixed just by searching on their site. We have not yet had to contact them with any issues.

Recommendations to other buyers: No

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Rich,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

FireDrum ... Automation & Email Marketing that Works for You

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Scalability & Functionality

Overall: I have worked with and recommended FireDrum marketing for more than a decade. They are professional, fast and experienced. From the top-down their level of service is amazing.

Recommendations to other buyers: No

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Sherry,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Amazing email marketing and customer service.

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and well laid out UI scheme

Cons: Not 100% accurate in the reports, or what some of the numbers meant after campaigns were sent.

Overall: I worked with Firedrum for nearly 10 years sending out monthly campaigns and never had a single issue. After the easy setup of my profile I was quickly on my way sending out campaigns to a 3,000+ client list. The best part of Firedrum, by far, is the customer service. I was always on a first name basis with each of my account reps who were always eager and willing to help out. They were very candid and honest whenever I needed help finding something, or helping me complete the designs of my campaigns. I couldn't recommend this service enough to anyone who is looking to have a top notch team working along side them on their email marketing campaigns. Thanks for everything Firedrum!!

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Trevor,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Very happy client!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have been using Fire Drum for our email marketing for over 8 years and we are very pleased with the ease of which to use. The Fire Drum staff has always been very responsive to any of our questions.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Debra,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

FireDrum Email Marketing is so much better than anything I've ever used!

Jan 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) The software recognizes duplicate names.

2) Detailed reports

Cons: 1) HTML editing needs work. Would be great if it was similar to Dreamweaver.

2) More variety of email templates. Some of the templates are not very attractive.

Overall: I love the software. It's easy to use. I love the fact that when I import several excel sheets with names and email addresses, the software knows which are duplicates, and will not use the duplicated email addresses. The reports are excellent and very detailed. It's easy to edit member names. I find that this software is so much more flexible than Constant Contact and the other ones I've used in the past. Though, since I'm more advance in HTML code, I wish there was a better way to edit HTML code and more user friendly like DreamWeaver. Also, would have been nice to have better email templates to choose from. Sometimes I'm in a hurry and a template is perfect! Overall, excellent customer service, support and excellent software! Thanks so much.

Recommendations to other buyers: See above.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Niti,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Happy Customer

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None

Overall: Been a long time customer. Very rare I have had a problem. Any issue at all... customer service is top notch.

Recommendations to other buyers: No

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Roger,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

FireDrum ease of use

Jan 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: FireDrum is very easy to use for what we need it to do for our weekly newsletter and to send out general announcements to our members.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Robin,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

I like it over all but they need to work on the speed, sometimes it's too slow

Jun 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: templates are pretty cool, you have many options with different styles, the price is not bad, easy to read

Cons: Speed, sometimes it takes a lot of time to load the templates, to edit the templates and so, the price is not the best

Overall: same benefits you can get with any other email marketing software

Fantastic customer service

Feb 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The excellent customer service!

Cons: It's not very intuitive for people who are not tech savvy.

Overall: There are a lot of email providers you could choose, but how many of them provide stellar support with a live person? Not many. Good product, but the great people are what makes FireDrum my choice.

Recommendations to other buyers: Good for mid-large teams that have a dedicated digital or email person.

Vendor Response

by FireDrum Email Marketing on March 13, 2017

Hi Perri,

Thank you for leaving us a review. It's been a pleasure working with the team at AZ Big Media. I wanted to let you know that we recently created a new set of templates that are mobile friendly along with an easier to use email editor. We did this in an effort to make our system more user friendly. If you would be interested, I would be happy to give you a free training session on the updates to make sure you are using the system to it's full potential. Let me know if you would be interested in scheduling that.

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com
(480) 699- 1524

For our emails

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and tracking info are about as good as any other esp I have used.

Cons: I'd like it to be more detailed in the reporting. I would also like a few features improved so that I don't lose designs if I forget to save or the order.

Overall: I would say out of a few ESP's Firedrum has been the best.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Barry,

We are so happy to hear that you feel we have an ease of use! We hope that you can use FireDrum for all of your marketing needs.

I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Great Product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was Easy to use. The software was simple.

Cons: it was a little pricey for me. I would like to see some trial products.

Overall: great

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you for the review, Lyle!

We do hope that FireDrum is best suited to fit all of your email needs.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Great Way to Reach My Customers

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, cost effective.

Cons: Can't layer text and graphics.

Overall: Firedrum is an easy, cost-effective way to reach customers and prospects via email. It is simple to use and the reporting tells me who is engaging, so I can custom-tailor my message.

The only drawback is that I am unable to layer text and graphics.

President/CEO

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use

Cons: The product is very PC in the layout. Would be nice to have a clean/intuitive mac feel to it.

Overall: Love Firedrum! We've used other software in the past. We always appreciated the fact that Firedrum is local and that we can always get a human being on the phone. This makes things so much easier!

Capterra loader

Firedrum Gets it Done

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: In a world full of email marketing programs FireDrum is the easiest, its not without some quirks but all email programs are.

Cons: Some minor deployment and formatting issues that exist in all email marketing systems.

Vendor Response

by FireDrum Email Marketing on October 05, 2018

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! It's a pleasure to work with Times Media Group.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Great company, easy to use with quick responses

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Needs more options in the email template

Overall: I started using Firedrum about a year ago and it's been great so far. If I have any questions, they are quick to get back and assist. I wish there were more options, like more font choices and interactive media to use on the email templates but it's a great tool besides that. Adding members is swift and easy to find because of the categories.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Samantha,

Thank you taking your time to leave a review! We appreciate the feedback. Email fonts are more limited than web fonts because not all email clients have the same font sets. We have a selection of fonts we know will appear the same in all email clients. Let me know if you would like to schedule a time to review your email marketing, and possible solutions to put in fonts you want to use. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

A Great Alternative to "The Big Guys"

Jan 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Easy easy easy.

Cons: I wish one could schedule more re-sends to unopened, each time refining in the send. One is great but four would be greater.

Overall: Having used a more well known (and more complicated and more expensive) service for years, I was delighted with the simplicity of the FireDrum interface and surprised at the power of the controls. Of course, I wouldn't have dumped the higher-priced Email Marketers if FireDrum wasn't at least as usable (it was waaay more user friendly), but I haven't had to give up anything except higher prices and have gained in every way. FireDrum is great!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Rob,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Capterra loader

Excellent soffware that allows you to create, program and configure the electronic mail completely

Jul 10, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its editable templates, really a practical solution and the Spam filter, guarantees quality and security.

Cons: It is not easy to use, it requires practice and good handling, luckily technical support

solves and pays attention in any doubt.

Overall: I make the most of my company using current tools. A quality product, long live marketing!

A good product but needs some solutions to problems

Mar 23, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I like Firedrum over other similar systems I have used. It's been easy to learn and to use. But the one thing that continues to be a problem is delivery of the message. Way too many of our members do not get the emails at all and many others only get it in their junk box despite white listing and putting the email address in their contact list. I even get it in my junk box from time to time. We have worked with tech support and done everything we were were told to do but this continues to be a problem.

Vendor Response

by FireDrum Email Marketing on September 05, 2017

Hi Lynne,

Thank you for taking time to leave us a review. Deliverability is one of the things I focus on. There are a lot of factors to look at. if you would like me to take a closer look at your account to look for places we can improve on deliverability please email or call to schedule a review. Thanks,

Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

Marketing

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think the best thing about this software is ease of use. Fire drum makes it easy to use their software's features which makes it easy to succeed as a person looking to use email marketing.

Cons: I don't think there was a part of the email marketing software that I disliked. It was all very good.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, Christopher,

We appreciate your review! We hope that the free trial helped you learn how FireDrum could help you succeed.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Email is a breeze

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: works well and quickly to save time,effort and results are always what we needed.

Cons: sometimes boots up slowly

Overall: Always a good result from all that receive ,quick ,easy and simple to use and do.

This process gets the word out to many quickly and right to people needing and wanting your services

Recommendations to other buyers: Seems good and ready to do it's job of getting to all involved

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Jack,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

I LOVE it!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy, lots to choose from as for templates.

Cons: nothing that I can think of

Overall: I have always used the Free version for the little that I send out, but it's easy and so much fun to put together a newsletter. I'm sure if I ever have need for more than I do now, I would be happy to pay for it.

Recommendations to other buyers: none

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Cheryl,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Love this system

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so simple to create emails and there are some great ways to track and report membership which really can show how the software is increasing your business.

Cons: No cons at this time. Everything works pretty smoothly and you can create really professional and modern looking emails in no time at all.

Overall: Marketing is a very important part of a business and tools like FireDrum take the stress out of creating interesting marketing.

Good bang for the buck

Oct 09, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Cost efficient and streamlined, it does exactly what it says it does

Cons: not as complex or capable as other more costly services

Gets the word out - quickly and efficiently

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This product has all the features you need and steadily improves over time. And, it isn't bogged down by a lot of "extra" stuff. That makes it easy to learn and use on a regular basis. We've been using it for years, after leaving CC due to high cost and complexity - and are very happy with the result.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Andy,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

User Friendly

Apr 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I live the reporting product-graph/diagrams.

Cons: None at this time I am still familiarizing myself with the software.

Overall: I had an overall great experience. I was easy to use. The features meet my needs and the reporting is inclusive.

Recommendations to other buyers: None.

Vendor Response

by FireDrum Email Marketing on April 03, 2017

Hi Bettina,

Thanks for the feedback. If you would like to schedule a time to go over your email marketing strategy please call or email me directly.

Thanks,
Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524
daniel@firedrum.com

Nothing but rave reviews

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great customer service

Overall: High quality, easy to use and super helpful customer service representatives when we ran into a question about installation. I would recommend this product to anyone!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Shelley,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Fairly good usability

Feb 03, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use and pre-made templates

Cons: It's sometimes clunky to edit.

Overall: FireDrum is fairly easy to use, even for a non-technical person. I can easily send email newsletters to clients and it doesn't not take very long. I also like the template options. I don't have the time to design my own and FireDrum offers a range of options. I have the basic package and I think it is worth what I pay for it.

Recommendations to other buyers: Maybe make the user interface a bit more friendly. It is very bare-bones and reminds me a bit of 1990's software.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Thank you for leaving a review! Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Firedrum Marketing has made my life easier and is more affordable!

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes formatting on a template can be a bit challenging, but overall good.

Overall: I switched to Firedrum about six months ago because I felt that the contact management system I was using was cumbersome and expensive. I have not been disappointed! It's much easier to use, I love the templates, it's more affordable and the customer service is very responsive. I made the right choice and have recommended the company to several friends with small businesses.

email marketing

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Point and click ease of forms

Cons: Doesn't tell you that you have duplicate emails until after refresh.

Overall: The professionals at Firedrum make email marketing easy. Their functionality and templates make a campaign quick and easy. It makes us look professional and the learning curve is minimal. Support is responsive and accurate. We are very pleased to be able to use them to grow and expand our non profit.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Ed,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Not intuitive or clean, but gets the job done

Mar 23, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Comments: Having come from using a Nother email marketing tool similar to this, I feel that it lacks a fair amount of functionality and capability. That being said, if you have a basic message and are willing to deal with a very basic graphics it will put out emails effectively.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Robert,

Thanks for the comment. I believe you are using some of our older templates. I wanted to see if you would have some time this week to do a free training session on our new mobile friendly email studio. It's much easier to use and could also increase your results with people viewing on mobile devices.

Let me know when you would like to take a tour.

Thanks!
Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

Capterra loader

Highly recommend

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This software allowed us to streamline expenses and provided a great ROI when we utilized it.

Cons: It took a while to set up and get use to utilizing it's functions.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you, David,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! We love hearing about how well our platform can work for your industry.

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

The BEST customer support around

Oct 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, if it weren't for the fantastic customer support team I would not be using this product. I had so many questions and concerns, but they have been there every step of the way.

Cons: Due to the great customer support, there is nothing that I have really disliked thus far. There is a learning curve, but doable.

Overall: GREAT CUSTOMER SUPPORT!

Firedrum Marketing Tools

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Bang for your buck. Customer service is great. Fairly easy to use.

Cons: The new software (email creator is great), but could use some improvement in explaining how certain buttons work, etc.

Overall: I have had a very positive experience with Firedrum's email marketing experience. The support staff has been very helpful and promptly answers all of my questions. They are continually improving their tools, which I also appreciate.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jim,

Thank you for leaving a review! Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Easy was to keep in contact with my patients

Jan 30, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automated system and cost

Cons: A little hard to get through the software

Overall: Welcome to the practice email, clinic updates and health and fitness newletters are easy to send with Firedrum's fully automated email system.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jeff,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Ease of newsletter

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use with attractive results.

Cons: None.

Overall: I send out a newsletter occasionally about my romance novels. Firedrum is easy to use for any skill level with attractive results. Thanks you!

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Tanya,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Easy to use Marketing Tool

Feb 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can use my own pictures

Cons: Templates are not editable

Overall: FireDrum is great, it lets you use many of your own pictures so that you're not using the same clip art as competitors in your field.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jeannia,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Great email marketing platform

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using FireDrum for 8 years, with multiple businesses and have been very happy with the service. It's easy to use and a great value for the price. Their support staff are local, friendly and always helpful. The free service is great if you have a small list but I really enjoy the templates and unlimited spending on the paid plans. I am easily able to track who's reading and interacting with our newsletter and that's very helpful with our marketing campaigns. Highly recommended!

Excellent.

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Na

Overall: Easy to use. Very pleasant layout, not too clustered or overwhelming. Support not out of reach and very informative.

Recommendations to other buyers: Na

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Sal,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

I don't know how to use

Jan 30, 2017
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I found a few layouts.

Cons: I don't understand how to use it.

Overall: I took over a business and they gave me some of the information but I lost all the databases and not sure how to send things. I hate to give such bad reviews but I honestly don't know how to use it or transfer my email lists to the site.

Recommendations to other buyers: Create a better tutorial of how to use and how to upload email lists.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Alisha,

Thank you for leaving a review! Let us know if you would like to schedule a time to do a walk-through of the platform so that you can use it correctly. I'd also be interested in discussing your email marketing goals. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

great marketing website

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and clear

Cons: inputs of contacts are hard to find at times and it does not show if you have inputted a contact twice

Overall: I have used other websites, this one is priced correctly and easy to use Highly recommend Firedrum.

I have referred small businesses your way. Service is fast response and very helpful. Newsletters, marketing, and other uses on this website make it suitable for ALL kinds of businesses.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Karen,

Thank you taking your time to leave a review! We appreciate the feedback. Just so you know, the import report will let you know hoe many duplicates were on your list. It automatically updates duplicate records during import. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Good Service

Feb 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: we have not had a problem with anything

Overall: We have used FireDrum for quite a few years. We appreciate the ease of use and will continue to use them.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Heather,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

FD Newsletters

Feb 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: makes projects easy.

Cons: Hiccups and not being able to complete some projects at the time with out the help of Customer Service

Overall: Majority of the time it is easy to use, I have encountered a few hiccups Customer Service has been able to help a few times. There were a few times issue has not been resolved at the time. I am happy with it.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to take a tour of the new email design studio. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

A great idea that needs work

Mar 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Great drag and drop designing. The interface with images is fast and easy.

Cons: Limited customizing. Line height doesn't reduce enough. Can't highlight an more than four related items in the newsletter software (and keep them all the same size). Editing pop-up box gets stuck and blocks items underneath it. Customer service starts out very responsive and then disappears completely.

Overall: Creating a newsletter on Firedrum is almost perfect. Ease of drag and drop and auto sizing is terrific. The trouble is the capacity to customize. What you can do beyond very basic formats is quite limited. Line height doesn't go small enough (way too much space between lines) and odd numbered highlights can't be created in a uniform size.

There's also a pesky issue with the pop-up editing tools - the box gets in the way of what's underneath it.

The worst part however is the customer service, as the above issues could all be sorted out with software revision. Reached out to representative three times to discuss solutions, and he stopped responding. We could work with the other problems, but that one is a bit of a deal breaker. Definitely a management and training issue.

Hope they pull it together - the site shows promise.

Incredible tool

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a small office in an industry/field were advertising is limited. We started using Firedrum to send out annual electronic holiday greetings to our clients/vendors. The success of our campaign was overwhelmingly positive that we found other reasons to run campaigns throughout the year. Firedrum is a user-friendly and highly recommendable marketing tool!!!!

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Kimberly,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

best email marketin g program we have ever used

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: reliabilty

Cons: cant think of any

Overall: My company has been using Firedrum for many years for multiple newsletters and client contact . By far , this is the best program with the most amount of options at the best price. Never had an issue and very reliable . We have tried several other companies and they don't come close to the service Firedrum offers

Recommendations to other buyers: keep adding additional features

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Robert,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Email Deliverability

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Deliverability, analytics, ease of use.

Cons: More integration with Salesforce

Overall: My company markets to hospitals primarily. These facilities seem to be difficult to break through their Spam Blockers. However, with Fire Drum, our ability to get our messages seen by our key customers is much better than any other system we have used. Their technical support team is fantastic as we have come along learning the software. Everything is user friendly, and the product is the best I have worked with (and i've used many other email marketing platforms). So, great product, and great support team.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Michael,

Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks,

Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

Firedrum Review

Jan 30, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using services to send marketing emails for over 15 years and enjoy working with Firedrum. It's easy to use, has all the basic functions you need plus a few extras, and the customer service is excellent. Any issues get resolved quickly and professionally. For the cost, I believe Firedum to be one of the better email systems out there.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Daniel,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Great service for marketing campaigns!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I signed up for Firedrum one year ago and have I ever been pleased with the results! It is less expensive than Constant Contact and easier to use. You feel like Firedrum is working with you as opposed to other companies who use policies to restrict users. I have found email campaigns easier to send out and the dashboard very user friendly.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jim,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Firedrum Review

Feb 06, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We use Firedrum for monthly newsletters and are happy with the end product and ease of use. Customer support is always helpful and fast.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Erin,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Fire drum is a great tool

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Reporting

Drags and drop

Responsive emails that anyone can build

Cons: Nothing yet

Overall: I used firedrum in a nonprofit environment to nurture our supporters and members and found the platform very easy to use compared to the bigger software. I think that the reporting is the thing the sets this software apart and the drag and drop functionality makes it accessible to anyone to build responsive emails.

Recommendations to other buyers: If you are weary about launching an email marketing program because of lack of design expertise this is the software to get

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Nichole,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

s

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like most about this software its ease of use.

Cons: I liked least about this software its originality.

Overall: On the whole very good with some exceptions.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!
I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

No easier than Constant Contact

Mar 24, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: I tried Fire Drum because we were having design/layout issues with Constant Contact, and found Fire Drum to be equally user-UN-friendly. We decided to stay with the "evil we know"/ I don't remember how the pricing compared.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Kathi,

Thanks for the feedback. A lot has improved since you last used your account. I'd love to schedule a time to do a free walk-through of our new mobile friendly email studio. Let me know if you would be interested. We have been saving people about 50% over other providers.

Thanks,
Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

I am in the BMW market and I love Fire Drum because it is one central platform that I can use.

Jun 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the formatting they use to help you make your own personalized mailers and email campaigns. My clients have complimented me in the past with how it looks and it makes me feel good that I use such little effort to achieve such professional looking pages.

Cons: I do not like how it has the unsubscribe feature at the bottom of the screen though I realize why its there.

Overall: I am able to reach all of my clients from a central platform that looks professional and accomplishes the goal that I and my company set out with. Our clients love the look that Firedrum Marketing makes possible and they appreciate staying informed. Without fire drum I wouldn't be able to reach all of them...

Gold Standard

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Fire drum is the gold standard in the email marketing space. They continuously outperform our expectations and are never satisfied with the status quo. Their leadership has the unique ability to anticipate future trends in the marketplace which allows them to meet customer demands and beat out the competition.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Phil,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

I love working with FireDrum

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Working with them for over 4 years.. customer service is stellar. I have recommended them to several clients.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Heather,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

how to get opens

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I am running about 40%-45% opens on my e-newsletters. Obviously, I would like 100% opens but I don't know how to have that happen

Cons: The options for the fields are limiting; e.g., the size of photos input are more or less set and can't really be altered.

Overall: I am trying to keep my name out there.

Best email Marketing Company.

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: FireDrum is the best email marketing service because it's well rounded and suited for beginners and experts alike with easy-to-use tools and a plethora of option.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Rudy,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Awesome Marketing Tool!

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: FireDrum is great in that you are able to send out one message to all of your members at once. It's extremely fast and easy to use. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. Extremely Happy with the results.

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi David,

Thank you for leaving a review of the platform! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Awesome Customer Support

Mar 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've been with FireDrum for nearly 8 years and the experience has been outstanding. When I have a problem doing my thing and I can make a call to FireDrum and I talk to a curtious, prfessional person, not a machine, and I get a quick resolution. They are in the customer service business first and e-mail marketing second.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Gordan,

Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks,

Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

Firedrum Marketing works!

Mar 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've been using FireDrum marketing for years now. I own an events company that provides decor', entertainment and other event services for holiday, wedding, birthday and year round events. Keeping in touch with past clients and future clients is really important to my business as there is always a holiday event around the corner that past clients can use my services. A periodic email reminder that I can service there year round event needs is a perfect marketing tool for me. FireDrum gives me reasonably priced easy to use email marketing services for this purpose.

FireDrum Email Marketing

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use

Cons: I do not see any cons, not as of yet

Overall: I have always had impecable experience with FireDrum and their products. When ever I have any issues, they are handled so quickly. I am super happy with them and would recommend them for your email marketing needs.

Recommendations to other buyers: no

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Christine,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Great Solution for Email Marketing

Feb 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We used Firedrum for all our email marketing for many years. I liked the service and the great analytics it provided. The emails were easy to assemble and send and the campaigns were easy to manage. Overall this was a great solution for our email campaigns.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Claudia,

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Review after using it for a couple of months

Feb 10, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The many features

Freedom to add email addresses

Cons: Not intuitive or user friendly

Takes longer to edit

Overall: It has a great amount of nice features and functions it has worked very well so far. It is not as user friendly or intuitive as other systems that we have used, it would be great if some improvements in this regards were made.

Recommendations to other buyers: A Mailchimp like interface would be awesome

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Renato,

Thanks for the review. We appreciate the feedback. I wanted to make sure you knew that we actually launched a new set of templates that use a drag-and-drop editor. This may be easier for you to use and build your mobile responsive emails. Call or email me to discuss further. daniel@firedrum.com (480) 699-1524

Thanks,
Daniel Anzalone

Solid email marketing program

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I test-drove this software in an agency environment on behalf of a client, as well as general product research. We ended up going with another solution for that client for no other reason than brand recognition. I would recommend this to clients in the future.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Ashley,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Firedrum review

Jan 30, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: Hands-on use is not bad once learned. However, neither intuitive, nor well explained to a new user. Should've explained in very explicit detail.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jerry,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to do a free walk-through of the system. We are here to answer any questions and make sure you know how to use the platform to it's full potential. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

From my point of view

Feb 03, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: Not a software that carries a lot of importance for my work. It seems to be easy to use but you must have a real need.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Marcy,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. We should brainstorm ways that you can continue to use the platform to keep your subscribers engaged, and to continue your branding. Send an email to daniel@firedrum.com or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Wow how this helped our Beta Program

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We like the features it adds that were so expensive in the past. Like how many contacts per month you slide the bar and add more bits and come up with a cost, even the free account we use allowed us to get started up to the limimt then grow from that point.

Cons: still working with the features but over all the software does what it says send email campains from mobile

Overall: We have looked at HubSpot great and Firedrum, both fit in different places to get the word out about your product or services.

The templetes get us to the spot and focus us on different clients not just a blanket email campain.

Time saver, great value

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly, top notch customer service, easy to manage

Cons: Don't have anything that I personally had issues with.

Overall: I have had terrible time in the past trying to do proper email blasts always missing or sending correspondance twice by mistake.

Now is a breeze.

Vendor Response

by FireDrum Email Marketing on September 27, 2018

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!
I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist