FireDrum Email Marketing

FireDrum Email Marketing

4.5 / 5 175 reviews

Who Uses This Software?

Our goal is to provide a single partner for your email, social, web and mobile needs.


Average Ratings

175 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
  • Pricing Details
    Free to try
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • FireDrum Email Marketing
  • firedrum.com
  • Founded 1999
  • United States

About FireDrum Email Marketing

Our mission is to provide the best Email Marketing solutions available. Since 1999 FireDrum provides Reseller, Private Label, Managed and Do-It-Yourself email marketing. Our permission-based email marketing service combines our easy-to-use, web-based application with magazine-quality templates that can be custom designed to suit your marketing goals.


FireDrum Email Marketing Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

FireDrum Email Marketing Reviews Recently Reviewed!

I have used this email solution over the years and have watched it get better and better!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

Overall: Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

I am in the BMW market and I love Fire Drum because it is one central platform that I can use.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the formatting they use to help you make your own personalized mailers and email campaigns. My clients have complimented me in the past with how it looks and it makes me feel good that I use such little effort to achieve such professional looking pages.

Cons: I do not like how it has the unsubscribe feature at the bottom of the screen though I realize why its there.

Overall: I am able to reach all of my clients from a central platform that looks professional and accomplishes the goal that I and my company set out with. Our clients love the look that Firedrum Marketing makes possible and they appreciate staying informed. Without fire drum I wouldn't be able to reach all of them...

I like it over all but they need to work on the speed, sometimes it's too slow

Jun 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: templates are pretty cool, you have many options with different styles, the price is not bad, easy to read

Cons: Speed, sometimes it takes a lot of time to load the templates, to edit the templates and so, the price is not the best

Overall: same benefits you can get with any other email marketing software

I love it so much. Thanks for your great program

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After I get this services i can send thousand emails to all clients and we get more business. I love it

I love it so much. Thanks for your great program

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After i lost all my pictures i get this program and I just recovered all my files and fast!!! I love it

User Friendly

Apr 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I live the reporting product-graph/diagrams.

Cons: None at this time I am still familiarizing myself with the software.

Overall: I had an overall great experience. I was easy to use. The features meet my needs and the reporting is inclusive.

Recommendations to other buyers: None.

Vendor Response

by FireDrum Email Marketing on April 03, 2017

Hi Bettina, Thanks for the feedback. If you would like to schedule a time to go over your email marketing strategy please call or email me directly. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524 daniel@firedrum.com

My Review.

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Not to hard to design an email to send.

Cons: It would be really great if there are interactive tutorials.

Overall: Fire drum marketing is a good program to use to email to your clients. Clients can opt out if they want. I can see how many emails are opened. A number and percentage.

sometimes it locks up

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A time or two I've had a problem with it saving my e-newsletter while in the midst of putting it together. The tech helped out, but the only person who could do it was that person from the back end. It took some doing! Otherwise, I would have had to redo the whole things.

Also, when I put it on LinkedIn, it is tiny on the page. Why is that? It looks strange.

Quality Control

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use!

Cons: A little slow at times.

Overall: My experiences were great and I would recommend this product to anyone that could use it. Everything is very user friendly and easy to navigate.

Recommendations to other buyers: Speed!

Great review

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software was a space Great experience easy to use would recommend to a friend. Lots of options in the marketplace but this would be the one I would use again or recommend like I said earlier

Firedrum Marketing works!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using FireDrum marketing for years now. I own an events company that provides decor', entertainment and other event services for holiday, wedding, birthday and year round events. Keeping in touch with past clients and future clients is really important to my business as there is always a holiday event around the corner that past clients can use my services. A periodic email reminder that I can service there year round event needs is a perfect marketing tool for me. FireDrum gives me reasonably priced easy to use email marketing services for this purpose.

Good service!

Mar 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I am a first time user and the experience was effortless and hassle free. Would recommend this for anyone keen on not wasting time around navigation.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Maya, Thank you for the review. If you would be interested in a free account review please let me know! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Makes me look professional!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love FireDrum Email Marketing! They help maximize my business goals and help make me look even more professional to my clients!

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Lisa, Thank you for the review. If you would be interested in a free account review please let me know! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Email marketing

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FireDrum was very helpful in explaining all the features they offered with email marketing. I highly recommend them to anyone that needs to send out emails regarding your company and special offers.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Howard, Thank you for the review. Please let me know if you would be interested in a free email marketing strategy review! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Great eMail vehicle

Mar 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use with a great list!

Cons: Can't easily edit the mailing list after it has been submitted.

Overall: It takes more than a couple of eMail's to create a brand recognition. Otherwise you must have a great immediate call content. We used it for a monthly newsletter and it would have worked if we would have maintained the use with the list we had.

Recommendations to other buyers: It only works for branding if you dedicate you time to produce great content.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Dick, Thank you for the review. Please let me know if you would be interested in scheduling a free email marketing strategy review! Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-15

Highly Recommended!

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I find that the ease of use and features are quite remarkable. I wish I had found this software earlier. It would have made my task much easier! Thank go to FIRE DRUM!

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Glen, Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

No easier than Constant Contact

Mar 24, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I tried Fire Drum because we were having design/layout issues with Constant Contact, and found Fire Drum to be equally user-UN-friendly. We decided to stay with the "evil we know"/ I don't remember how the pricing compared.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Kathi, Thanks for the feedback. A lot has improved since you last used your account. I'd love to schedule a time to do a free walk-through of our new mobile friendly email studio. Let me know if you would be interested. We have been saving people about 50% over other providers. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Creative.. Quality.. Simplicity

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very easy to work with... Great design...Website was designed very quickly in a professional manner.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Kristen, Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Awesome Customer Support

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been with FireDrum for nearly 8 years and the experience has been outstanding. When I have a problem doing my thing and I can make a call to FireDrum and I talk to a curtious, prfessional person, not a machine, and I get a quick resolution. They are in the customer service business first and e-mail marketing second.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Gordan, Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Email Deliverability

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deliverability, analytics, ease of use.

Cons: More integration with Salesforce

Overall: My company markets to hospitals primarily. These facilities seem to be difficult to break through their Spam Blockers. However, with Fire Drum, our ability to get our messages seen by our key customers is much better than any other system we have used. Their technical support team is fantastic as we have come along learning the software. Everything is user friendly, and the product is the best I have worked with (and i've used many other email marketing platforms). So, great product, and great support team.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Michael, Thank you for taking time to leave us a review. If you would be interested in scheduling a free email marketing strategy review please call or email me. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

A good product but needs some solutions to problems

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like Firedrum over other similar systems I have used. It's been easy to learn and to use. But the one thing that continues to be a problem is delivery of the message. Way too many of our members do not get the emails at all and many others only get it in their junk box despite white listing and putting the email address in their contact list. I even get it in my junk box from time to time. We have worked with tech support and done everything we were were told to do but this continues to be a problem.

Vendor Response

by FireDrum Email Marketing on September 05, 2017

Hi Lynne, Thank you for taking time to leave us a review. Deliverability is one of the things I focus on. There are a lot of factors to look at. if you would like me to take a closer look at your account to look for places we can improve on deliverability please email or call to schedule a review. Thanks, Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Not intuitive or clean, but gets the job done

Mar 23, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Having come from using a Nother email marketing tool similar to this, I feel that it lacks a fair amount of functionality and capability. That being said, if you have a basic message and are willing to deal with a very basic graphics it will put out emails effectively.

Vendor Response

by FireDrum Email Marketing on March 27, 2017

Hi Robert, Thanks for the comment. I believe you are using some of our older templates. I wanted to see if you would have some time this week to do a free training session on our new mobile friendly email studio. It's much easier to use and could also increase your results with people viewing on mobile devices. Let me know when you would like to take a tour. Thanks! Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524

Happy with Firedrum

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Cons: Lacks some in customizability.

Overall: The only reason I downgraded Firedrum is because some settings are not customizable such as bullet point symbols. Otherwise, we have been happy with it.

The Best Kept Secret in Digital Marketing

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use
- Detailed reports
- Great features
- Awesome support

Cons: - Not well-known in the industry yet

Overall: FireDrum offers a powerful tool for email marketing with all the bells and whistles you need, in an easy-to-use platform. Their reports are very useful and tell you everything about your campaigns.

However, their most awesome advantage is their support to their clients. Nobody, not even the big names in email marketing, come even close to the support FireDrum provides.

Not totally sold

Mar 22, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I would have to say that my experience was bland. This tool was mediocre and nothing really stood out.

Recommendations to other buyers: Make it stand out

Very pleased with FireDrum Email Marketing.

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Firedrum Email Marketing is just what our business needs. Works very well!! Could not do it without their expertise.

Solid email option

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Templates

Cons: A little overwhelming at times

Overall: The advanced features and custom options help firedrum stand apart. I also like the template builder.

Recommendations to other buyers: On the website try to use less colors to establish your branding. At first it comes across as spammy by not presenting an identity. But once you scroll it becomes easier on the eyes and less uncomfortable. I can help enhance the brand if you'd like for free - it's what I do

Good application

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Some limitations on available tools for campaign customization.

Overall: Over 20 years evaluating consumer contact applications. I have seen many email campaign management and delivery applications and have used a large number of them.

Satisfied customer

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and ease of use.

Cons: It's not cheap, but absolutely believe it is worth the investment.

Overall: I have been extremely satisfied and pleased with the ease of use and comprehensive functionality of the program. Since my company is multi-dimensional, there are several employees who use FireDrum for various aspects of our email marketing, and to date we have had no complaints and our open rate and click rate has increased by at least 20% across all campaigns.

Recommendations to other buyers: If an individual is considering trying a new system, this is where they should directed. They will not be disappointed.

Excellent Marketing

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is really nice to market your product through email - I found Fire Drum a useful tool to advertise and Push on line

Marketing and Events

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall I think Firedrum is great! I have had little hiccups here and there. I would like to design some emails in a more advanced caliber but I understand that we would not be able to design our emails with more creativity because of the coding in the backend.

Great Way to Reach My Customers

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, cost effective.

Cons: Can't layer text and graphics.

Overall: Firedrum is an easy, cost-effective way to reach customers and prospects via email. It is simple to use and the reporting tells me who is engaging, so I can custom-tailor my message.

The only drawback is that I am unable to layer text and graphics.

Pretty Good

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Thinking about signing up again with Firedrum. Sold PL Marketing and I have a new Company that is very similar.

A great idea that needs work

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Great drag and drop designing. The interface with images is fast and easy.

Cons: Limited customizing. Line height doesn't reduce enough. Can't highlight an more than four related items in the newsletter software (and keep them all the same size). Editing pop-up box gets stuck and blocks items underneath it. Customer service starts out very responsive and then disappears completely.

Overall: Creating a newsletter on Firedrum is almost perfect. Ease of drag and drop and auto sizing is terrific. The trouble is the capacity to customize. What you can do beyond very basic formats is quite limited. Line height doesn't go small enough (way too much space between lines) and odd numbered highlights can't be created in a uniform size.

There's also a pesky issue with the pop-up editing tools - the box gets in the way of what's underneath it.

The worst part however is the customer service, as the above issues could all be sorted out with software revision. Reached out to representative three times to discuss solutions, and he stopped responding. We could work with the other problems, but that one is a bit of a deal breaker. Definitely a management and training issue.

Hope they pull it together - the site shows promise.

Never let us down

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple enough that I can use it. That's a much bigger statement than you may think.

Cons: No Cons from our side

Overall: We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination.

Recommendations to other buyers: Do not over think it.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Howard, Thank you taking some time to leave a review! We appreciate the feedback. It's always a pleasure to work with the team at Community Tire Pros and Auto Repair. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Incredible tool

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small office in an industry/field were advertising is limited. We started using Firedrum to send out annual electronic holiday greetings to our clients/vendors. The success of our campaign was overwhelmingly positive that we found other reasons to run campaigns throughout the year. Firedrum is a user-friendly and highly recommendable marketing tool!!!!

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Kimberly, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Good Service

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: we have not had a problem with anything

Overall: We have used FireDrum for quite a few years. We appreciate the ease of use and will continue to use them.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Heather, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

FD Newsletters

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: makes projects easy.

Cons: Hiccups and not being able to complete some projects at the time with out the help of Customer Service

Overall: Majority of the time it is easy to use, I have encountered a few hiccups Customer Service has been able to help a few times. There were a few times issue has not been resolved at the time. I am happy with it.

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to take a tour of the new email design studio. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Excellent.

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Na

Overall: Easy to use. Very pleasant layout, not too clustered or overwhelming. Support not out of reach and very informative.

Recommendations to other buyers: Na

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Sal, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Firedrum Email marketing was vrey helpful

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: They reached out all the time to make sure I was using their software in the best way possible. Very consumer oriented!

Vendor Response

by FireDrum Email Marketing on February 14, 2017

Hi Esther, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Fantastic customer service

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The excellent customer service!

Cons: It's not very intuitive for people who are not tech savvy.

Overall: There are a lot of email providers you could choose, but how many of them provide stellar support with a live person? Not many. Good product, but the great people are what makes FireDrum my choice.

Recommendations to other buyers: Good for mid-large teams that have a dedicated digital or email person.

Vendor Response

by FireDrum Email Marketing on March 13, 2017

Hi Perri, Thank you for leaving us a review. It's been a pleasure working with the team at AZ Big Media. I wanted to let you know that we recently created a new set of templates that are mobile friendly along with an easier to use email editor. We did this in an effort to make our system more user friendly. If you would be interested, I would be happy to give you a free training session on the updates to make sure you are using the system to it's full potential. Let me know if you would be interested in scheduling that. Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com (480) 699- 1524

Firedrum Marketing has made my life easier and is more affordable!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes formatting on a template can be a bit challenging, but overall good.

Overall: I switched to Firedrum about six months ago because I felt that the contact management system I was using was cumbersome and expensive. I have not been disappointed! It's much easier to use, I love the templates, it's more affordable and the customer service is very responsive. I made the right choice and have recommended the company to several friends with small businesses.

Easy to scale up

Feb 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: It was easy to start and try out the full-featured product for free and then scale up according to your needs.

Review after using it for a couple of months

Feb 10, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The many features
Freedom to add email addresses

Cons: Not intuitive or user friendly
Takes longer to edit

Overall: It has a great amount of nice features and functions it has worked very well so far. It is not as user friendly or intuitive as other systems that we have used, it would be great if some improvements in this regards were made.

Recommendations to other buyers: A Mailchimp like interface would be awesome

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Renato, Thanks for the review. We appreciate the feedback. I wanted to make sure you knew that we actually launched a new set of templates that use a drag-and-drop editor. This may be easier for you to use and build your mobile responsive emails. Call or email me to discuss further. daniel@firedrum.com (480) 699-1524 Thanks, Daniel Anzalone

Easy Newsletter

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is one of the easiest Newsletter programs I have ever used and to top it off, the people at Firedrum are always there to help with a smile in their voice!

API Shines

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: API is more simple to use than most other email campaign companies that I've used. It works too! Documentation is easy to follow, as well.

Great tool for marketing

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a very easy to use e-mail tool. We found it to be a great platform to keep connected with your clients.

Better than some of the others

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used it and found it quite simple especially since I'm not the most tech savvy person. I haven't really had any issues aside from needing to email to make a correction to my business name, other than that I've enjoyed using the software. I do wish you could delete contacts instead of deactivating them, that would be really helpful and less confusing.

Ease of newsletter

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use with attractive results.

Cons: None.

Overall: I send out a newsletter occasionally about my romance novels. Firedrum is easy to use for any skill level with attractive results. Thanks you!

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Tanya, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Easy to start up and use

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have use FireDrum a few times for different clients. It is easy to set up and use. There are a good variety of options and it is reasonably priced.

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Tracey, Thank you for leaving a review of the platform! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Awesome and versatile

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great item very versatile can be used for anything. Getting started is a brezze and very simple. I am not a computer geek at all and love the simplicity of everything

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Bryce, Thank you for giving us a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Easy and straightforward

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The interface is easy to follow and the customer service is there to help when you have questions.

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Tina, Thank you for giving us a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Easy to Use and control

Feb 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: This software is pretty easy to use. Basically it's a self-service email marketing engine that gives you a simple interface, decent control, and can be setup in under an hour.

I've only used it once for a non-profit reason but it is quite effective.

Awesome Marketing Tool!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FireDrum is great in that you are able to send out one message to all of your members at once. It's extremely fast and easy to use. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. Extremely Happy with the results.

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi David, Thank you for leaving a review of the platform! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Great Software!

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used Firedrum for a number of political campaigns and always had a great experience! Staff was great to work with, program was easy to use and they helped us work through occasional unsubscribe/spam list issues!

FireDrum Marketing

Feb 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: A lot of templates to choose from

Cons: Could be easier to use

Overall: The templates are not the easiest to use but there is a nice variety. I do like the details you can get about the emails.

Vendor Response

by FireDrum Email Marketing on February 10, 2017

Hi Robin, Thank you for giving us a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

FireDrum is an easy for email campaigns.

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FireDrum was easy to setup and use. I recommend it. Lots of choices for campaigns. Useful communications, such as Daylight Saving Time reminders.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Gina, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Firedrum Review

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We use Firedrum for monthly newsletters and are happy with the end product and ease of use. Customer support is always helpful and fast.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Erin, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Great Solution for Email Marketing

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used Firedrum for all our email marketing for many years. I liked the service and the great analytics it provided. The emails were easy to assemble and send and the campaigns were easy to manage. Overall this was a great solution for our email campaigns.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Claudia, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Marketing on auto pilot!

Feb 05, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Very easy to use! I would recommend this to anyone with mass email campaigns! Easy dashboard to see which campaigns are most effective.

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Adam, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Great Email Software

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great value!

Cons: Wish I could superimpose text over graphics.

Overall: I have been a Firedrum user for years, and I am very satisfied with the quality, ease of use and value!

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Brian, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

the best their is for email marketing

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: fire drum makes it so easy to help you market your products by the ease of use. it is the best platform for doing this to promote your business!

Vendor Response

by FireDrum Email Marketing on February 09, 2017

Hi Micki,, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

FireDrum has always been a pleasure to use

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the beginning I found FireDrum a pleasure to use. Support was always available, courteous, and knowledgeable. The software is intuitive, and easy to use. I strongly recommend it to anybody.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Charles, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

My experience

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The crew at Firedrum really knows their stuff, highly professional and they worked diligently to solve problems...

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jim, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Easy to use Marketing Tool

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can use my own pictures

Cons: Templates are not editable

Overall: FireDrum is great, it lets you use many of your own pictures so that you're not using the same clip art as competitors in your field.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jeannia, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Average service

Feb 03, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: I expected more customer service when I switched to firedrumm. Once I sign-in the guy who contacted me to change from constant contact disappeared

Best service

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've always had the most professional experience with the staff, suggestive and the ability to provide me alternate Solutions

Fantastic Email Marketing Tool

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: haven't found any yet

Overall: We are a small church and do not have a lot of money to spend on email marketing. When I found out about this service, I was very grateful. We are able to send out one message to all of our members at once. Fast and easy! Thank you.

Recommendations to other buyers: no

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Selena, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Great for our company!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FireDrum is an excellent company that has helped our everyone see that we are an excellent company too.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Patrick, It's a pleasure to work with the team at AZ Auto Air. Always feel free to reach out if you need any help, or feedback. Best regards, Jeremy Small FireDrum Email Marketing

Good for the Money

Feb 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The cost and easy to use

Cons: Content layout options

Overall: The software is very good but will bot allow me to copy and paste over some things from Word correctly such as bullet points. Also, putting together specific content layouts can be a pain. Overall thought the software is well worth the money and easy to use!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Rachael, Thank you for leaving a review! Let me know if you would like to schedule a time to go over the best way to copy and paste from a word document. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

So sad too bad

Feb 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I want to use your service - it looks like it's effective. I tried to communicate w one of your reps about the process of importing contacts as it was quite laborious and non productive - my fault - your fault - can I get some tech help to walk me through importing contacts - I get crazy symbols in my email addresses

Firedrum Marketing Tools

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Bang for your buck. Customer service is great. Fairly easy to use.

Cons: The new software (email creator is great), but could use some improvement in explaining how certain buttons work, etc.

Overall: I have had a very positive experience with Firedrum's email marketing experience. The support staff has been very helpful and promptly answers all of my questions. They are continually improving their tools, which I also appreciate.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jim, Thank you for leaving a review! Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Nice to receive articles and information BUT

Feb 03, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The headlines and subject titles on all of the emails I received from you guys looked all the same so I never knew if I read it or not.

A solid email marketing platform for driving business

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use templates to plug content into and a schedule for pin-pointing the message.

Overall: FireDrum says they are "easy to use, affordable and powerful" and I would agree. It's a tool easier to use then other services in the market and the results solid. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. You are in control.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jeff, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Firedrum Rocks

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great support and outstanding people. The Customer support staff has really made great strides in supporting our needs for special events.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Gregg, Hi Jeff, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com PS- Mike says hi !

A very apt tool for business owners

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I HAD A GREAT EXPERIENCE, THE COVERAGE AND AWARENESS I GOT BY USING THE FIREDRUM WAS UNPRECEDENTED. THANK YOU

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Jacob, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com

Gets the word out - quickly and efficiently

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This product has all the features you need and steadily improves over time. And, it isn't bogged down by a lot of "extra" stuff. That makes it easy to learn and use on a regular basis. We've been using it for years, after leaving CC due to high cost and complexity - and are very happy with the result.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Andy, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

FIRE DRUM REVIEW

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to access, easy to use.

Overall: It has been my experience that Fire Drum is an innovative software platform that has been easy to use and easy to access.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

HI Steve, Thank you for leaving a review! Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Cap review

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product very easy to use. I would recommend it to anyone to try they will be very happy and recommend it to many other people for there needs.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Richard, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Excellent Source To Get Your Newsletter Out

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is much more fluent when creating a design for a newsletter than it used to be and the overall management of utilizing the software is more simplistic, featuring an easy to use interface.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Eric, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

This one's got it all!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The are normally so many little nuances about technology, when working with new programs, that can be something that really eats up productivity. With this program, it has been smooth & I appreciate that!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Pam, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Best Product that I have ever used

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Frankly speaking, this is one of the ultimate email marketing service which provides 6000 mails for free per month. Anyone can use it for unlimited period of time. This service won't force anyone to buy any subscription. However i assure you that you will buy their subscriptions after trying them free. Their mails deliver-ability is instantaneous and features are excellent. Just go ahead and try them

Fairly good usability

Feb 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and pre-made templates

Cons: It's sometimes clunky to edit.

Overall: FireDrum is fairly easy to use, even for a non-technical person. I can easily send email newsletters to clients and it doesn't not take very long. I also like the template options. I don't have the time to design my own and FireDrum offers a range of options. I have the basic package and I think it is worth what I pay for it.

Recommendations to other buyers: Maybe make the user interface a bit more friendly. It is very bare-bones and reminds me a bit of 1990's software.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Thank you for leaving a review! Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Good, With potential for upgrades.

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and customer support is easy to contact.

Cons: Room for technological improvement to speed the process.

Overall: I used this product once to understand how to approach e-mail marketing and help me take the first steps

Recommendations to other buyers: Not at this time.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Odhran, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Glad I made the Switch!

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features and functionality are second to none, and at half the price of competitors, it's a no-brainer!

Cons: It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"!

Overall: I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Kalin, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketin

Review for FireDrum

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great people, great service! Our company has been working with them for about two years and they have done good work for us.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Shelley, Thank you for the review. It's a pleasure to work with the team at My Office Business Suites. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns. Best regards, Jeremy Small

From my point of view

Feb 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Not a software that carries a lot of importance for my work. It seems to be easy to use but you must have a real need.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Marcy, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. We should brainstorm ways that you can continue to use the platform to keep your subscribers engaged, and to continue your branding. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Great company, easy to use with quick responses

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Cons: Needs more options in the email template

Overall: I started using Firedrum about a year ago and it's been great so far. If I have any questions, they are quick to get back and assist. I wish there were more options, like more font choices and interactive media to use on the email templates but it's a great tool besides that. Adding members is swift and easy to find because of the categories.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Samantha, Thank you taking your time to leave a review! We appreciate the feedback. Email fonts are more limited than web fonts because not all email clients have the same font sets. We have a selection of fonts we know will appear the same in all email clients. Let me know if you would like to schedule a time to review your email marketing, and possible solutions to put in fonts you want to use. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Solid email marketing program

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I test-drove this software in an agency environment on behalf of a client, as well as general product research. We ended up going with another solution for that client for no other reason than brand recognition. I would recommend this to clients in the future.

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Ashley, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing

Firedrum is a brilliant marketing tool!

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and easy. Staff are always there to help with any issues. Just a quality product!

Cons: With the number of eBlasts that we have, it can take a while for all the campaigns to load. Also, the new updates have had some kinks that are being ironed out.

Overall: Out business sends hundreds of email campaigns each month, and with Firedrum it's a breeze. The uncomplicated system, and the support start always ready to go and aid with any issues, there's nothing we can't overcome. I'd definitely recommend Firedrum. It's a great marketing tool, and it always feels good to know you're supporting a local company. Thanks Firedrum!

Recommendations to other buyers: Don't be afraid to reach out to the support staff if you have any troubles! They're lovely and always happy to help!

Vendor Response

by FireDrum Email Marketing on February 03, 2017

Hi Peter, It's a pleasure to work with the team at Lee & Associates. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns. Best regards, Daniel Anzalone FireDrum Email Marketing Best regards, Daniel Anzalone FireDrum Email Marketin

Very good informational

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like getting your e-mails and reading the blogs they definitely answer a lot of my questions I find them a big help.

Thank You

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Shawnna, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

Great DIY Email Marketing Solution

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use

Overall: If you are looking for an email marketing solution that'seasy to use with your in-house staff, this is a great solution. You can produce quality DIY emails without breaking the bank, or having to take a class to learn a new technology skill set.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Natalie, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best Regards, Daniel Anzalone

Great pre-built themes and easy to use

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FireDrum really makes campaigns easy to set up with the drag-and-drop interface. I'm impressed that they are nearly half the cost of Mailchimp with an equally professional system.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Christopher, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

Firedrum Review

Jan 31, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Firedrum E-Newsletter for several years. I love the reporting system that shows who read your newsletter and who clicked on the different links. Overall it is easy to use.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Allan, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

Great resend feature

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Resend feature.
Unlimited image uploads.
Easy to use.

Cons: No facebook app integration to collect more email list members.

Overall: I came over after using services from another company that felt quite limited. FireDrum has no image upload limits which is great. The price break was also great. I love the resend feature that is available to help my open rates.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Cheryl, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

Hit the mark with this tool

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: have used this software in the past and am really happy about ease and functionality. Customer support are attentive and will not disappoint.

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524

FireDrum Makes our Job Easier

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our organization uses FireDrum for all of its communication to members. It's simple to use, has a clean, professional look and makes the job of communicating to our members a piece of cake!

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Gerri, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Thank you! Daniel Anzalone

Awesomeness at its best

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and quality is a most amazing factor..

Cons: Sometimes it takes a lot of time to load on browser

Overall: Being a complete marketing person Firedrum gives an edge to my work and its quality. Now I am getting more leads and traffic on our website.

Recommendations to other buyers: NO. Not in particular

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Saika, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

I could not ask for more!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accessible

Cons: Don't have any

Overall: Professional service, always looking for a way to improve my internet presence...which means I look better.
Thanks Firedrum!

Recommendations to other buyers: Ask their advice and take it

Vendor Response

by FireDrum Email Marketing on February 02, 2017

HI Karen, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone

FireDrum ... Automation & Email Marketing that Works for You

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalability & Functionality

Overall: I have worked with and recommended FireDrum marketing for more than a decade. They are professional, fast and experienced. From the top-down their level of service is amazing.

Recommendations to other buyers: No

Vendor Response

by FireDrum Email Marketing on February 02, 2017

Hi Sherry, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone