# FireDrum Email Marketing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FireDrum Email Marketing the right Email Marketing solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139932/FireDrum-Email-Marketing/reviews --- FireDrum Email Marketing 4.5 (210) [View alternatives](https://www.capterra.com/p/139932/FireDrum-Email-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FireDrum Email Marketing Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews MH Masud H Customer Support ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “I like the lead tracking features as well as management of engagements“ January 9, 2024 PL Pierre L marketerE-Learning, Self-employedUsed the software for: Less than 6 months. “They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing !“ November 18, 2022 MH Masud H Customer Support ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It makes management of email marketing campaigns easy“ January 9, 2024 PL Pierre L marketerE-Learning, Self-employedUsed the software for: Less than 6 months. “Your customers are not english ?“ November 18, 2022 MH Masud H Customer Support ManagerLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: 1-2 years. “It comes some some great contact management features.“ January 9, 2024 MS Marlon S MediatorLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “When major problems occurred ("coincidently after outreach by FDM, my company was declared a "spammer" and the email and domain shut down!)“ October 7, 2020 MS Marlon S MediatorLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It was so bad that unsolicited, a principal of the company contacted me (a felt good about that) to try to "fix things" and then - he just disappeared and did nothing (ghost).“ October 7, 2020 ## Showing most helpful reviews Showing 1-25 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Timarie M. Chief Strategist Marketing and Advertising Used the software for: 2+ years ### "Been using FireDrum for over 10 years and they are best practices!" September 25, 2018 5.0 What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner. Pros Our agency uses FireDrum as a solution for many of our in-house clients and we do so with complete confidence. We like that we have the choice of a DIY method or a fully managed, customized service and we can adapt for each of our clients based upon their respective needs/wishes. Additionally, the fact that FireDrum continues to add functionality and value to its software just allows us to pass that value onto our clients. It's not just another email marketing platform...it is so much more. As an example, we now have the ability to implement automated drip campaigns! FireDrum does not disappoint, and the affordability makes it an even smarter choice for us all. Cons I think some parts of it aren't labeled logically, but I also feel that is a personal preference. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Timarie! We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs. I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. I'd love to help your clients succeed. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist KS Karen S. CEO Photography Used the software for: Less than 6 months ### "FireDrum Email Marketing is the Best" October 22, 2024 5.0 It's great to have a lot of features with a simple-to-use service with customer support available when you need them. Pros They are helpful and prompt with personalized service at an affordable price. They made what was a complicated process with other companies I contacted relatively smooth and easy. Cons I can't think of anything. Their customer support and knowledge are top notch. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) I used Mad Mimi for decades. Sadly, Go Daddy took them over and now Mad Mimi is gone. Review Source moses K. android app developer Used the software for: 6-12 months ### "Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped" May 20, 2018 3.0 Ease of sending out emails without much hustle. It is very easy to manually add lists or to import from third party sites There are a number of customer care channels that really reduces time spent looking for solutions to problems FireDrum is generally a good and affordable service. Pros I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters. The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive. The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time. The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page Cons the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on. The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email. While the functionality of the service is on point, the UI badly needs a makeover. I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space Review Source VR Verified Reviewer Tech support Computer Networking Used the software for: 6-12 months ### "Solid Email Marketing Tool for Small Teams" June 18, 2025 5.0 My overall experience with FireDrum Email Marketing was positive, especially as a small business user. The platform is straightforward and user-friendly, which made it easy to get started with email campaigns even without technical experience Pros Ease of Use,Excellent Customer Support,Affordable Pricing,Customizable Templates,CRM Integration integrates smoothly with platforms like Salesforce, Zoho Cons There weren’t a ton of pre-built templates, so I often had to start from scratch or heavily modify existing ones. Review Source Grace C. Founder/Professional Copywriter Writing and Editing Used the software for: 6-12 months ### "Great way to manage and analyze email lists " December 18, 2018 5.0 This made us streamline into one program, what we were using 3-4 to accomplish. It is much easier and simpler to do it all in one, including images! Pros As someone who owns a small business, we have many clients who utilize email lists. Firedrum is an easy way to simplify the lists, the analytics, and the process of sending and creating emails. It was intuitive and simple to learn, also. We were also able to import contact lists right into the program. It also allowed multi users which was necessary for us. I liked that you can also automate to create email funnels. Cons The AB feature is a bit clunky, and could use some smoothing out, but fairly minor. Review Source sD sheryll D. Founder Insurance Used the software for: 6-12 months ### "\*\*\*\*\*Serious Results\*\*\*\*\*\*" September 26, 2018 4.0 Its a good software, that actually got me results, finally not just another online scam! Pros This software was pretty easy to use, and I got results, its definitely worth using especially if your like me and you have tried a billion other things, none of which worked, the anticipation is crazy! This one works! Cons It costs a little bit but it was well worth it! Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Sheryll, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Zac R. Director of National Advertising Publishing Used the software for: 2+ years ### "Firedrum Gets it Done" October 2, 2018 4.0 Pros In a world full of email marketing programs FireDrum is the easiest, its not without some quirks but all email programs are. Cons Some minor deployment and formatting issues that exist in all email marketing systems. Review Source Response from FireDrum Email Marketing October 5, 2018 We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! It's a pleasure to work with Times Media Group. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist David J. CEO Public Relations and Communications Used the software for: 1-2 years ### "Highly recommend" September 25, 2018 5.0 Pros This software allowed us to streamline expenses and provided a great ROI when we utilized it. Cons It took a while to set up and get use to utilizing it's functions. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, David, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! We love hearing about how well our platform can work for your industry. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist ORNELA CAROLINA A. EJECUTIVA DE COBRANZAS Used the software for: I used a free trial ### "Excellent soffware that allows you to create, program and configure the electronic mail completely" July 10, 2018 5.0 I make the most of my company using current tools. A quality product, long live marketing! Pros Its editable templates, really a practical solution and the Spam filter, guarantees quality and security. Cons It is not easy to use, it requires practice and good handling, luckily technical support solves and pays attention in any doubt. Review Source Jeffrey P. Independent Agent Education Management Used the software for: 6-12 months ### "Best service money can buy!" October 3, 2018 5.0 Pros Generated massive sales! Results were excatly as projected. Thanks so much! Cons Wasn't alot we didn't like to be honest. Review Source MH Masud H. Customer Support Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "The Best Email Marketing Solution " January 9, 2024 5.0 Pros I like the lead tracking features as well as management of engagements It makes management of email marketing campaigns easy It comes some some great contact management features. Cons So far this product has outdone our expectations and therefore no complaints. Review Source PO Peter O. Senior Graphic Designer Real Estate Used the software for: 2+ years ### "Firedrum is a brilliant marketing tool!" February 3, 2017 4.0 Out business sends hundreds of email campaigns each month, and with Firedrum it's a breeze. The uncomplicated system, and the support start always ready to go and aid with any issues, there's nothing we can't overcome. I'd definitely recommend Firedrum. It's a great marketing tool, and it always feels good to know you're supporting a local company. Thanks Firedrum! Pros Fast and easy. Staff are always there to help with any issues. Just a quality product! Cons With the number of eBlasts that we have, it can take a while for all the campaigns to load. Also, the new updates have had some kinks that are being ironed out. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Peter, It's a pleasure to work with the team at Lee & Associates. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns. Best regards, Daniel Anzalone FireDrum Email Marketing Best regards, Daniel Anzalone FireDrum Email Marketin KM Kate M. Owner, Educator Education Management Used the software for: 2+ years ### "Easy to use, great customer support!" January 30, 2017 5.0 I have been working with FireDrum for over three years now and absolutely love it. The support team is always there to answer my questions! They recently switched to a new drag and drop editor which (truthfully), has been a bit confusing, but my customers seem to love the new layout. I recommend this to any business looking to send out quality campaigns with a return on investment.... Especially small businesses! My monthly priced was practically cut in half when I switched from Constant Contact. Pros Great price, great support team and great looking campaigns! Cons At first it was confusing to learn and remember how to access the different features. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Kate, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com JM Jay M. Sales Executive Real Estate Used the software for: 2+ years ### "Tucson Jay" January 30, 2017 5.0 Always get answers and solutions. My internet skills are rudimentary but FireDrum personnel always are understanding. Pros Easy to use. Cons Attaching to email. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Jay, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing JG Jenifer G. Office Manager Media Production Used the software for: 1-2 years ### "Rosie on the House Review" September 25, 2018 5.0 FireDrum is a great marketing solution. We are able to communicate with our Homeowners with ease and when we need assistance, FireDrum's response time is very fast and helpful. Pros It is easy to use. Very simple control / plug and play software Cons Some of the editing ability when you want to get very specific with design or want to save space can be limited. There are a couple more block styles that should be created and made as an option Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Jenifer, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist CS Chuck S. GM Marketing and Advertising Used the software for: 2+ years ### "Best Email Marketing Company" January 30, 2017 5.0 Using FireDrum has been a major marketing piece for all of our clients. Not only do they have the best prices but the editor itself is super easy to use and the resend to unopens (OpenBoost) is really awesome. I highly recommend FireDrum for anyone currently using email marketing. Pros The OpenBoost technology is awesome and the new drag and drop editor is really great. Cons No complaints :) Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Chuck, It's a pleasure to work with the team at Boostwave. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns. Best regards, Daniel Anzalone FireDrum Email Marketing (480) 699-1524 daniel@firedrum.com BD Brian D. Owner Printing Used the software for: 2+ years ### "Great Way to Reach My Customers" March 20, 2017 5.0 Firedrum is an easy, cost-effective way to reach customers and prospects via email. It is simple to use and the reporting tells me who is engaging, so I can custom-tailor my message. The only drawback is that I am unable to layer text and graphics. Pros Easy to use, cost effective. Cons Can't layer text and graphics. Review Source JH Jeff H. Managing Partner Human Resources Used the software for: 1-2 years ### "A solid email marketing platform for driving business" February 3, 2017 5.0 FireDrum says they are "easy to use, affordable and powerful" and I would agree. It's a tool easier to use then other services in the market and the results solid. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. You are in control. Pros Easy to use templates to plug content into and a schedule for pin-pointing the message. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Jeff, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com TM Trevor M. Architecture & Planning Used the software for: ### "Amazing email marketing and customer service." January 30, 2017 5.0 I worked with Firedrum for nearly 10 years sending out monthly campaigns and never had a single issue. After the easy setup of my profile I was quickly on my way sending out campaigns to a 3,000+ client list. The best part of Firedrum, by far, is the customer service. I was always on a first name basis with each of my account reps who were always eager and willing to help out. They were very candid and honest whenever I needed help finding something, or helping me complete the designs of my campaigns. I couldn't recommend this service enough to anyone who is looking to have a top notch team working along side them on their email marketing campaigns. Thanks for everything Firedrum!! Pros Ease of use and well laid out UI scheme Cons Not 100% accurate in the reports, or what some of the numbers meant after campaigns were sent. Review Source Response from FireDrum Email Marketing February 2, 2017 Hi Trevor, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone NM Niti M. Graphic/Web Designer Wholesale Used the software for: 6-12 months ### "FireDrum Email Marketing is so much better than anything I've ever used! " January 30, 2017 5.0 I love the software. It's easy to use. I love the fact that when I import several excel sheets with names and email addresses, the software knows which are duplicates, and will not use the duplicated email addresses. The reports are excellent and very detailed. It's easy to edit member names. I find that this software is so much more flexible than Constant Contact and the other ones I've used in the past. Though, since I'm more advance in HTML code, I wish there was a better way to edit HTML code and more user friendly like DreamWeaver. Also, would have been nice to have better email templates to choose from. Sometimes I'm in a hurry and a template is perfect! Overall, excellent customer service, support and excellent software! Thanks so much. Pros 1) The software recognizes duplicate names. 2) Detailed reports Cons 1) HTML editing needs work. Would be great if it was similar to Dreamweaver. 2) More variety of email templates. Some of the templates are not very attractive. Review Source Response from FireDrum Email Marketing February 2, 2017 Hi Niti, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone RP Robert P. Used the software for: ### "Not intuitive or clean, but gets the job done" March 23, 2017 2.0 Having come from using a Nother email marketing tool similar to this, I feel that it lacks a fair amount of functionality and capability. That being said, if you have a basic message and are willing to deal with a very basic graphics it will put out emails effectively. Review Source Response from FireDrum Email Marketing March 27, 2017 Hi Robert, Thanks for the comment. I believe you are using some of our older templates. I wanted to see if you would have some time this week to do a free training session on our new mobile friendly email studio. It's much easier to use and could also increase your results with people viewing on mobile devices. Let me know when you would like to take a tour. Thanks! Daniel Anzalone | Account Manager FireDrum Email Marketing (480) 699-1524 PC Perri C. Used the software for: ### "Fantastic customer service" February 10, 2017 4.0 There are a lot of email providers you could choose, but how many of them provide stellar support with a live person? Not many. Good product, but the great people are what makes FireDrum my choice. Pros The excellent customer service! Cons It's not very intuitive for people who are not tech savvy. Review Source Response from FireDrum Email Marketing March 13, 2017 Hi Perri, Thank you for leaving us a review. It's been a pleasure working with the team at AZ Big Media. I wanted to let you know that we recently created a new set of templates that are mobile friendly along with an easier to use email editor. We did this in an effort to make our system more user friendly. If you would be interested, I would be happy to give you a free training session on the updates to make sure you are using the system to it's full potential. Let me know if you would be interested in scheduling that. Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com (480) 699- 1524 HW Heather W. Independent Contractor Financial Services Used the software for: 2+ years ### "Good Service" February 11, 2017 5.0 We have used FireDrum for quite a few years. We appreciate the ease of use and will continue to use them. Pros ease of use Cons we have not had a problem with anything Review Source Response from FireDrum Email Marketing February 14, 2017 Hi Heather, Thank you taking some time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com CT Christopher T. Writer Writing and Editing Used the software for: I used a free trial ### "Marketing" September 25, 2018 5.0 Pros I think the best thing about this software is ease of use. Fire drum makes it easy to use their software’s features which makes it easy to succeed as a person looking to use email marketing. Cons I don’t think there was a part of the email marketing software that I disliked. It was all very good. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Christopher, We appreciate your review! We hope that the free trial helped you learn how FireDrum could help you succeed. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist JH Jack H. Chief Mad Scientist Education Management Used the software for: 6-12 months ### "Email is a breeze " January 30, 2017 5.0 Always a good result from all that receive ,quick ,easy and simple to use and do. This process gets the word out to many quickly and right to people needing and wanting your services Pros works well and quickly to save time,effort and results are always what we needed. Cons sometimes boots up slowly Review Source Response from FireDrum Email Marketing February 2, 2017 Hi Jack, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.