# Page 2 | FireDrum Email Marketing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FireDrum Email Marketing the right Email Marketing solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139932/FireDrum-Email-Marketing/reviews --- FireDrum Email Marketing 4.5 (210) [View alternatives](https://www.capterra.com/p/139932/FireDrum-Email-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FireDrum Email Marketing ## Showing most helpful reviews Showing 26-50 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Alexander P. IT Manager Publishing Used the software for: 2+ years ### "Firedrum's Email Product, Customer Service and Personal Experience" January 30, 2017 5.0 Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement. Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems. They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back. Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.) Pros I like Email Acid and the Spam Assassin filter. Cons If the RSS feed was easier to use. Right now it requires someone to code something. While Firedrum does offer a service to do it for you for a fee, it should be easier to use. Even if you do something just for WordPress, it would be progress. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Alexander, It's a pleasure to work with the team at Times Media Group. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns. Best regards, Daniel Anzalone FireDrum Email Marketin PL Pierre L. marketer E-Learning Used the software for: Less than 6 months ### "Abysmal service and steal your money !" November 18, 2022 1.0 All their own emails arrive in your spams + they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing ! Pros Nothing good, looks into the cons, my experience has been abysmal. I can't tell you how good it is when they block your account 1 week in. I didn't even send a single email. The only thing I could see was that all the emails I received from them went straight into spams... If they can't even take care of their own reputation and deliverability, what do you think will happen to yours if you use their services ? Cons 1/ Once you've subscribed, all their emails arrive in your spams (in gmail), that's always a good sign...2/ As with most autoresponder, they insert their logo in the footer unless you pay for the option to remove it. But with Firedrum, if you don't pay for the option, it's the ENTIRE footer that you have to accept. You can't change anything. Your customers are not english ? Too bad they'll have an english footer, ridiculous ! + the option to remove it has a "setup fee" in addition to the monthly cost, WTF ? 3/ In the end they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing ! Review Source Jamison D. Owner Marketing and Advertising Used the software for: 2+ years ### "I have used this email solution over the years and have watched it get better and better!" August 18, 2017 5.0 Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution. Pros I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals. Review Source VR Verified Reviewer Senior Director Broadcast Media Used the software for: 1-2 years ### "Good system for email marketing and management" September 25, 2018 4.0 communication is key with so many options for subscribers and FireDrum provides the tools needed to engage my audience on a regular basis while managing my list to its maximum efficiency and ROI. Pros Easy to get started and fairly easy to use. Really good for a beginner and/or a scaling company whose revenue is growing month over month. Cons Nothing outstanding about Fire Drum. Pricey compared to some competitors for 10,000 contacts. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist BW Betty W. Owner Education Management Used the software for: 2+ years ### "FireDrum Took My Marketing to the Next Level" September 25, 2018 4.0 I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business. Pros I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time. Cons It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Betty, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team. I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist GM Gathoni M. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Leading Email Marketing Solution " February 11, 2024 5.0 Pros I like the engagement tracking features of this tool It makes managing email marketing campaigns easy It comes with lead capture and contact management features Cons I have used it without fail and so no complaints about FireDrum Email Marketing Review Source VR Verified Reviewer Digital Media Manager Internet Used the software for: 6-12 months ### "Highly Recommend " September 25, 2018 5.0 Overall, the experience was excellent. Makes streamlining your email marketing incredibly easy and increases both open rates and engagement. Highly recommend! Pros The email studio was great for creating templates and the autosender was also super helpful! Cons Nothing comes to mind that I would consider a con to the software. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great Email Builder to Make Professional Templates" September 25, 2018 4.0 Great customer service and support. Very responsive and always able to talk to real people. Pros The drag and drop email builder, Template Options, High Sending Limits, Deliverability, Customer Service/Support, and Affordability. Cons Would be ideal to have additional automation functionality. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! We hope to be adding more automation features in the future. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "FireDrum Email Marketing Review" September 26, 2018 5.0 Communication. we use it as a newsletter and reminder prompt. It works great to advise members quickly and without the added cost of paper and postage. Pros Great flexibility and tailoring of design in emails that you can send. I was able to get a very professional look on my own with little design experience. Cons Managing members. I would like to delete members who are older and no longer relevant to email. Review Source Response from FireDrum Email Marketing September 27, 2018 We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! You can deactivate members that you feel no longer use email to assure they wont get another send. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist BT Brain T. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Best email marketing solution i've used." September 25, 2018 5.0 Non-Profit Discount, Volume Discount, Drip Automation, Mobile Friendly Editor are all great! Pros We've used other email marketing tools for various reasons over the years, but still always come back to FireDrum's email marketing tools and advice about best practices. We, finally took the plunge a year ago and moved all our subscribers over. The email editor and template manager is so easy to use. The contact management is also advanced but easy to use. Cons Limited automation options nad no transactional options. Although they said these will be avaiable soon. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, Brian, We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs. I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist CC Cameron C. Marketing Director Automotive Used the software for: 2+ years ### "Customer Service is night/day better than Constant Contact" January 30, 2017 5.0 I used Firedrum at a previous job that was local to Firedrum in Arizona. After relocating to Seattle with a new company, I immediately transferred us off of Constant Contact and over to Firedrum. It was cheaper, more user-friendly and when you call, the guy that answers the phone is able to immediately help you! I can't tell you the headaches I had before and how relieving it is to get an answer in three rings of a phone and somebody that isn't clearly outsourced from a third world country. It's been two years at this job with them and I have nothing but good things to say. Pros Very user Friendly Cons With there was a grid system that I could drag and drop pre-made photos in for the correct size and able to link from there. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Cameron, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing DM Duke M. President & Chief Marketing Officer Marketing and Advertising Used the software for: 2+ years ### "The Best Kept Secret in Digital Marketing" March 22, 2017 5.0 FireDrum offers a powerful tool for email marketing with all the bells and whistles you need, in an easy-to-use platform. Their reports are very useful and tell you everything about your campaigns. However, their most awesome advantage is their support to their clients. Nobody, not even the big names in email marketing, come even close to the support FireDrum provides. Pros \- Easy to use - Detailed reports - Great features - Awesome support Cons \- Not well-known in the industry yet Review Source AMW Anna Mae W. Owner Marketing and Advertising Used the software for: 2+ years ### "Awesome support." December 15, 2016 3.0 I use different servers for different companies I manage accounts for. They vary widely, so it is a learning curve for each site. This site has a good help system and the technical support is awesome. I feel it could be a little easier for a novice like me, especially in building my own templates. Their language is different from the other sites I use, but guess that is normal. All in all, it is a solid site. Pros Easy to see progress on a project. A system does not get stuck when I switch screens. Cons Can't set up my own templates per my client's specs. Also not able to schedule specific multiple times and dates for the same email to be recent. Review Source Response from FireDrum Email Marketing February 2, 2017 Hi Anna Mae, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing, and how we can better serve you. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 MS Marlon S. Mediator Legal Services Used the software for: Less than 6 months ### "When problems arise - they might GHOST you!" October 7, 2020 1.0 After gettng over the fact that the "free trial" was clearly a way to get a customer to pay for additional services (almost immediately) - a paid for two hour allocation of time was over in - no kidding 15 minutes (I have the emails to prove it). It was so bad that unsolicited, a principal of the company contacted me (a felt good about that) to try to "fix things" and then - he just disappeared and did nothing (ghost). He did not even repsond when I offered to pay for more serviees. So now - FDM has all my contacts, all that info and I can't seem to get their attention or get my compny's work product and confidential information back! Pros I was attracted to their "free trial" - but very quickly learned that things are not what they appear to be. I paid for services (on top of the "free trial") and was sorely disappointed in that service. It did seem relatively easy to learn how to DIY! Cons When major problems occurred ("coincidently after outreach by FDM, my company was declared a "spammer" and the email and domain shut down!) they blamed another company, did nothing to assist and the n - LEFT THE SCENE and did not even offer to help - even after I offered to pay more $$! I am a mediator and always try to alleviate disputes - but if they do not show up - there was nothing to do! Reason for choosing FireDrum Email Marketing A supposedly "free trial". Review Source VR Verified Reviewer IT Manager Human Resources Used the software for: 2+ years ### "Good bang for the buck" October 9, 2018 3.0 Pros Cost efficient and streamlined, it does exactly what it says it does Cons not as complex or capable as other more costly services Review Source KE Karen E. President Financial Services Used the software for: 2+ years ### "I could not ask for more!" January 30, 2017 5.0 Professional service, always looking for a way to improve my internet presence...which means I look better. Thanks Firedrum! Pros Accessible Cons Don't have any Review Source Response from FireDrum Email Marketing February 2, 2017 HI Karen, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone Ed T. owner Civic & Social Organization Used the software for: ### "email marketing" October 2, 2018 5.0 We have been able to keep in touch with our subscribers and increase our online footprint. Pros the ease of use and support are outstanding Cons nothing has been found that would disrupt our productivity Review Source SM Shannon M. Co-owner Farming Used the software for: 2+ years ### "Great way to keep our customers connected" October 3, 2018 4.0 Firedrum Email Marketing is very useful to our seasonal business, because it allows us to keep contact with our clients even in the off-season. Pros Relatively easy to create professional looking emails and newsletters for our small business. Cons A little cumbersome in the area of creating lists and groups. Review Source Response from FireDrum Email Marketing October 5, 2018 We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! As I'm sure your client's also know, It's a pleasure to be able to work with Miller's Bay Farm. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist HF Howard F. Partner Retail Used the software for: 2+ years ### "Never let us down" February 13, 2017 5.0 We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination. Pros It is simple enough that I can use it. That's a much bigger statement than you may think. Cons No Cons from our side Review Source Response from FireDrum Email Marketing February 14, 2017 Hi Howard, Thank you taking some time to leave a review! We appreciate the feedback. It's always a pleasure to work with the team at Community Tire Pros and Auto Repair. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com LS Lisa S. Director of Communications Hospitality Used the software for: 2+ years ### "Keep up the good work." December 6, 2016 4.0 We have been happy with FireDrum during the course of our partnership. While we have gone through a few different main points of contact, I know the work will always be complete and the team is responsive. Pros Easy to use, good reporting. Review Source Marcy K. Used the software for: ### "From my point of view" February 3, 2017 4.0 Not a software that carries a lot of importance for my work. It seems to be easy to use but you must have a real need. Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Marcy, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. We should brainstorm ways that you can continue to use the platform to keep your subscribers engaged, and to continue your branding. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing KD Kalin D. Marketing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Glad I made the Switch!" February 3, 2017 5.0 I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work! Pros The features and functionality are second to none, and at half the price of competitors, it's a no-brainer! Cons It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"! Review Source Response from FireDrum Email Marketing February 3, 2017 Hi Kalin, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketin VR Verified Reviewer Senior Manager Food & Beverages Used the software for: Less than 6 months ### "Time saver, great value" September 25, 2018 4.0 I have had terrible time in the past trying to do proper email blasts always missing or sending correspondance twice by mistake. Now is a breeze. Pros Very user friendly, top notch customer service, easy to manage Cons Don’t have anything that I personally had issues with. Review Source Response from FireDrum Email Marketing September 27, 2018 Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist VR Verified Reviewer web management - marketing - SEO specialist E-Learning Used the software for: 1-2 years ### "Email Marketing - Use FireDrum " October 10, 2018 5.0 Making marketing a more efficient process and the ability to “share” the tasks with other when important messages or marketing campaigns need to be sent at specific times. Pros Ease of use ... very logical way to set up emails, test them, and send. Dashboard is clear, easy to navigate Cons Not sure of using specialized lists... for example if you want to send to “newest” emails. or send a note to those who have not been active for awhile Review Source VR Verified Reviewer Director of Artificial Intelligence in Media & Entertainment Motion Pictures and Film Used the software for: Less than 6 months ### "Wow how this helped our Beta Program" September 28, 2018 4.0 We have looked at HubSpot great and Firedrum, both fit in different places to get the word out about your product or services. The templetes get us to the spot and focus us on different clients not just a blanket email campain. Pros We like the features it adds that were so expensive in the past. Like how many contacts per month you slide the bar and add more bits and come up with a cost, even the free account we use allowed us to get started up to the limimt then grow from that point. Cons still working with the features but over all the software does what it says send email campains from mobile Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)