# Keeping.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Keeping.com Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/139940/Keeping-com --- # Keeping.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keeping.com ## What is Keeping.com? Keeping transforms your Gmail inbox into a help desk, so you can manage customer support emails right from your inbox. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Keeping is for teams that do more than just customer support. Connect your shared inbox to Keeping (e.g. support@, help@, it@) and start collaborating right inside Gmail. ## What is Keeping.com used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keeping.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.keeping.com/&name=Keeping.com) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keeping.com 4.8 (15) VS. [4.4 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $12 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (15) Ease Of Use 4.0 (18,105) Value For Money 4.6 (14) Value For Money 4.0 (12,793) Customer Service 4.8 (12) Customer Service 4.1 (14,024) ## Keeping.com alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/139940/Keeping-com/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Inbox Management 4.8 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Alerts/Escalation 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Performance Metrics 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Queue Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Keeping.com 14 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Manage, store and organize emails within the system or via third-party apps Organize, prioritize, and manage incoming communications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (15) 4.4 Based on 15 reviews ## Pricing Value for money 4.6 (14) Free Trial [View pricing plan details](https://www.capterra.com/p/139940/Keeping-com/pricing/) Team $12.00 Per User,Per Month It includes: - Workflows and Automation - Standard Reporting - Up to 10 Agents - Up to 5 Shared Mailboxes - 1 Integration - Response Templates - Knowledge Base - Collision Detection - Auto Responder Organization $20.00 Per User,Per Month It includes: - Advanced Reporting and Analytics - Service Level Agreements (SLA) - Unlimited Shared Mailboxes - Zapier, Shopify, and HubSpot Integrations - Priority Support - All Features in our Team/Basic Plan Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Shortcut](https://www.capterra.com/p/160498/Shortcut/)[ Linear](https://www.capterra.com/p/10026109/Linear/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 15 reviews Filter by rating 5(12) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Travis C. Large Format Manager Printing ### "Great Features and Organization!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 31, 2025 My overall experience with Keeping.com has a lot to do with all of the features it has to offer, and the intention of use with the system. Everything is in one location, and anyone that has access to it, can access and assign which email they're working on. Pros I like the customization and how organized everything is in one location. Also the assign to feature is really nice. Cons I don't like that the email address isn't the real email address from the person that sends the email, it's kind of a weird @c.keeping.com address. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Chris B. CEO Marketing and Advertising ### "This software has fixed a business problem" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2025 Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience. Pros Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training. Cons It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Drag](https://www.capterra.com/p/173949/Drag/) [Gmelius](https://www.capterra.com/p/172417/Gmelius/) Reasons for choosing Keeping.com Similar feature set at a fair cost. Sits inside of gmail. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ KC J. Managing Director Hospital & Health Care ### "Game-Changer for Our Business - The Best Purchase We've Made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks. The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer! Pros The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley. Cons Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂 Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Keeping.com Keeping was at a much more realistic pricepoint and had less complex set up, it took us less than a few minutes to deploy it and its not complicated to use. They didnt require us to do a demo or a zoom call before being able to purchase and they were transparent and upfront with their pricing other companies we had to speak to sales or schedule a meeting just to find out a basic price. The transparency of pricing and ease of deployment, integratiopn and use where the winners here for Keeping 🙂 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jesse B. Success Director Philanthropy ### "Keeping review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 16, 2025 Since installing keeping, our experience has been a really positive one, with little to no issues Pros The system is pretty easy to use, navigate, assign emails to staff. Cons If you have a large team with different assignments, it can be confusing to ensure you assign the email to the right people Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Luka F. CTO Information Technology and Services ### "A refreshing expirience after using Zendesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2024 Pros Simple & direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools. No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it. Cons Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk does not have any advantage for us, costs more, cumbersome to use, dreadful email threading, having to use Zendesk app not email directly for most part. Simply using two tools (email & Zendesk) where you can use only one (email) and actually paying additional for it makes no sense. Keeping solves all that for us in an intuitive and unobtrusive way. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [Hiver](https://www.capterra.com/p/142975/Hiver/) [Dixa](https://www.capterra.com/p/159488/Dixa/) Reasons for choosing Keeping.com Working directly from the email client is simply a killer feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2024 Thanks for the feedback, Luka! We're so happy we helped free you from Zendesk! Keeping will keep getting better, so your feedback is very much appreciated. 💪 MB Martina B. Quality Assurance Specialist Internet ### "Keeping Review for everyday users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 27, 2024 After using Zendesk for a long time, Keeping is definitely way better. Pros It is very user friendly and after researching and trying a lot of similar products, this one was definitely the best one. Cons Sometimes things take time to load, also, would definitely like the ability to merge two tickets into one. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Alternatives considered [Hiver](https://www.capterra.com/p/142975/Hiver/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 30, 2024 Thanks for the support and feedback! DG David G. Manager Operations Information Technology and Services ### "Keeping for I-SEC TECH" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 17, 2024 Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation. Pros What you see is what you get integration into Gmail, clear and easy to manage. Cons No option to include a customer satisfaction survey Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello layout and navigation was not very intuitive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thanks for the kind words! CSAT / Customer Satisfaction survey is coming soon! AU Anonymous User President Transportation/Trucking/Railroad ### "A great and simple solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2024 Pros sometimes you need many people monitoring the same inbox. Having them all login is not a good solution, so keeping allows many workers to manage the same inbox. Cons There's nothing not to like. There are some improvements I've suggested to make it a bit FASTER to use, but basically it is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jeremy H. Technology Education Specialist Primary/Secondary Education ### "Best ticketing enhancement for Gmail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 11, 2024 Our overall experience has been very good. It meets our needs without confusing our users. Pros There is no better tool available that I have found if your goal is to improve Gmail into a simple and effective ticketing system. Cons Having to maintain full compatibility with Gmail does force some quirks into the interface and usage of the tool that may not be present in more fully featured products dedicated to ticketing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS randy S. President Computer Software ### "Keeping.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2024 Pros How easy it was to setup and integrates with Gmail. It's part of Gmail so you don't have to learn or load another program. Cons Unable to convert to a ticket when using Gmail on a mobile phone. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/139940/Keeping-com/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)