--- title: "Keeping.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Keeping.com Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/139940/Keeping-com/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Keeping.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keeping.com ## What is Keeping.com? Keeping transforms your Gmail inbox into a help desk, so you can manage customer support emails right from your inbox. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Keeping is for teams that do more than just customer support. Connect your shared inbox to Keeping (e.g. support@, help@, it@) and start collaborating right inside Gmail. ## What is Keeping.com used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keeping.com?[Manage this product listing](https://www.g2.com/products/keeping/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keeping.com 4.8 (17) VS. [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $12 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.0 (18,339) Value For Money 4.6 (16) Value For Money 4.0 (12,970) Customer Service 4.8 (14) Customer Service 4.1 (14,217) ## Keeping.com alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/139940/Keeping-com/alternatives/) ## FAQs about Keeping.com Overview ### Which roles and teams benefit most from Keeping.com? Keeping.com is most used by executive and operations leaders, including managing directors, presidents, CEOs, and COOs, who oversee customer communication and service performance. Customer success, quality assurance, and technology education teams use it to organize support requests, assign conversations, track responses, and maintain consistent follow-up across shared email inboxes. Answer based on 16 reviews Overview ### What company size and industries is Keeping.com built for? Keeping.com is for small businesses managing shared inboxes with passwords or Google Groups; 100% of reviewers are small businesses. It is most common in Information Technology and Services (19%), followed by Computer Software and E-Learning (6% each), with customer service as the leading use case for 67% of reviewers. Answer based on 16 reviews Features and Usability ### What are the key features of Keeping.com? Keeping.com offers ticket management, support ticket management, and inbox management for handling customer requests, plus queue management and prioritization for organizing work. It includes workflow automation, workflow configuration, and customizable templates, along with macros, access controls/permissions, knowledge base management, reporting & statistics, real-time analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Keeping.com starts at $12 per user per month on the Team plan, which covers up to 10 agents, 5 shared mailboxes, 2 workflows, and 1 integration. The Organization plan costs $20 per user per month for unlimited agents, unlimited shared mailboxes, advanced reporting, SLAs, unlimited workflows, all integrations, and a free trial. Integrations ### Which third-party tools and platforms does Keeping.com integrate with? Keeping.com integrates with eight third-party tools, including project management and CRM platforms such as Asana, ClickUp, Jira, Linear, Shortcut, and HubSpot CRM, plus Shopify for commerce workflows and Zapier for connecting to additional apps. Getting Started and Support ### What training and onboarding options does Keeping.com offer? Keeping.com provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning, feature review, and step-by-step consultation when needed. Getting Started and Support ### What customer support options does Keeping.com offer? Keeping.com offers email/help desk support, a knowledge base, and chat. Support details are limited in the catalog, so no user feedback is available here about response speed or helpfulness. The listed channels suggest users can seek assistance through written help resources and direct chat. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing a help desk solution: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Keeping.com includes **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize incoming requests, track issue status, and manage customer conversations from start to finish. However, it does not include **Real-Time Notifications**. By covering **Ticket Management** and **Support Ticket Management**, Keeping.com helps businesses maintain order across support workflows, respond more consistently, and keep service operations running efficiently. Ticket Management 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Email Management 4.6 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Inbox Management 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Alerts/Escalation 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Queue Management 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Keeping.com 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbox Management: Organize, prioritize, and manage incoming communications - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.6 (16) Free Trial [View pricing plan details](https://www.capterra.com/p/139940/Keeping-com/pricing/) Team $12.00 Per User,Per Month It includes: - Workflows and Automation - Auto Responder - Collision Detection - Knowledge Base - Response Templates - 1 Integration - Up to 5 Shared Mailboxes - Up to 10 Agents - Standard Reporting Organization $20.00 Per User,Per Month It includes: - Advanced Reporting and Analytics - Service Level Agreements (SLA) - Unlimited Shared Mailboxes - Zapier, Shopify, and HubSpot Integrations - Priority Support - All Features in our Team/Basic Plan Value for money 4.6 (16) 4.6 Based on 16 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Shortcut](https://www.capterra.com/p/160498/Shortcut/)[ Linear](https://www.capterra.com/p/10026109/Linear/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (14) 4.8 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Director Of Technology Used the software for: Less than 1 year ### "No-Frills Efficiency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2026 The tool is exactly what we needed for our team of two. It delivers straightforward, no-frills efficiency without unnecessary features or added complexity, making it easy for us to get the job done. Pros As a nonprofit, we really valued the affordability and ease of use, especially since we have a small team and need solutions that are simple to manage without adding extra complexity. Cons Automatically closing a ticket when you send the final email is useful, but we don’t like that the @close tag appears in the email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Everything Used the software for: Less than 1 year ### "Fusion between ticketing and email management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Fantastic company. Responsive to every idea and need we have submitted. Fast response time, accurate communication. Pros Perfect fusion between a ticketing system and an email management product. It helps my team sort through the complexities of client service. Cons Slight delays when filing tickets. I tried their custom tags feature, but I could not sort or search. This is just a minor issue. This is a good product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Large Format Manager Used the software for: Less than 1 year ### "Great Features and Organization!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 6, 2026 My overall experience with Keeping.com has a lot to do with all of the features it has to offer, and the intention of use with the system. Everything is in one location, and anyone that has access to it, can access and assign which email they're working on. Pros I like the customization and how organized everything is in one location. Also the assign to feature is really nice. Cons I don't like that the email address isn't the real email address from the person that sends the email, it's kind of a weird @c.keeping.com address. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris B. CEO Used the software for: Less than 1 year ### "This software has fixed a business problem" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2026 Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience. Pros Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training. Cons It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: Less than 1 year ### "Game-Changer for Our Business - The Best Purchase We've Made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks. The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer! Pros The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley. Cons Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ceo Used the software for: Less than 1 year ### "The best gmail add on" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 January 12, 2024 Pros We use keeping now for a year and it’s the best gmail add-on ever. Especially the shopify combination with preview data is great. Cons You have to find your way first to understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CTO Used the software for: Less than 1 year ### "A refreshing expirience after using Zendesk" 5.0 June 12, 2024 Pros Simple & direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools. No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it. Cons Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Operations Used the software for: Less than 1 year ### "Keeping for I-SEC TECH" 4.0 May 21, 2024 Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation. Pros What you see is what you get integration into Gmail, clear and easy to manage. Cons No option to include a customer satisfaction survey Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Success Director Used the software for: 1-3 years ### "Keeping review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 17, 2025 Since installing keeping, our experience has been a really positive one, with little to no issues Pros The system is pretty easy to use, navigate, assign emails to staff. Cons If you have a large team with different assignments, it can be confusing to ensure you assign the email to the right people Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Great solution for small companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2024 We've been using Keeping for years now. It was good to start with and has been improved since then. When occasionally needed, the support has always been quick and effective. Pros Simple, affordable solution to a complex business problem. Great for small businesses which don't need (and can't afford) the functionality offered by larger CRM solutions Cons Ongoing lack of app for mobile is disappointing but doesn't detract from the overall offering. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/139940/Keeping-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.