--- title: "Keeping.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Keeping.com the right Help Desk solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/139940/Keeping-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Keeping.com 4.8 (17) [View alternatives](https://www.capterra.com/p/139940/Keeping-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Keeping.com Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Director Of Technology Used the software for: Less than 1 year ### "No-Frills Efficiency" October 26, 2026 5.0 The tool is exactly what we needed for our team of two. It delivers straightforward, no-frills efficiency without unnecessary features or added complexity, making it easy for us to get the job done. Pros As a nonprofit, we really valued the affordability and ease of use, especially since we have a small team and need solutions that are simple to manage without adding extra complexity. Cons Automatically closing a ticket when you send the final email is useful, but we don’t like that the @close tag appears in the email. Switched from We switched from Hiver to Keeping.com because it offered a more affordable, straightforward solution that better fits our team of two. We don't need a lot of extra features. We just need an efficient way to manage support tickets without unnecessary complexity or cost. Review Source Everything Used the software for: Less than 1 year ### "Fusion between ticketing and email management " July 21, 2026 5.0 Fantastic company. Responsive to every idea and need we have submitted. Fast response time, accurate communication. Pros Perfect fusion between a ticketing system and an email management product. It helps my team sort through the complexities of client service. Cons Slight delays when filing tickets. I tried their custom tags feature, but I could not sort or search. This is just a minor issue. This is a good product. Switched from [Hiver](https://www.capterra.com/p/142975/Hiver/) They doubled their price with no warning. Review Source Large Format Manager Used the software for: Less than 1 year ### "Great Features and Organization!! " January 6, 2026 5.0 My overall experience with Keeping.com has a lot to do with all of the features it has to offer, and the intention of use with the system. Everything is in one location, and anyone that has access to it, can access and assign which email they're working on. Pros I like the customization and how organized everything is in one location. Also the assign to feature is really nice. Cons I don't like that the email address isn't the real email address from the person that sends the email, it's kind of a weird @c.keeping.com address. Review Source Chris B. CEO Used the software for: Less than 1 year ### "This software has fixed a business problem" January 6, 2026 4.0 Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience. Pros Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training. Cons It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Drag](https://www.capterra.com/p/173949/Drag/)[Gmelius](https://www.capterra.com/p/172417/Gmelius/) Reasons for choosing Keeping.com Similar feature set at a fair cost. Sits inside of gmail. Review Source Managing Director Used the software for: Less than 1 year ### "Game-Changer for Our Business - The Best Purchase We've Made!" September 9, 2025 5.0 We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks. The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer! Pros The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley. Cons Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂 Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Keeping.com Keeping was at a much more realistic pricepoint and had less complex set up, it took us less than a few minutes to deploy it and its not complicated to use. They didnt require us to do a demo or a zoom call before being able to purchase and they were transparent and upfront with their pricing other companies we had to speak to sales or schedule a meeting just to find out a basic price. The transparency of pricing and ease of deployment, integratiopn and use where the winners here for Keeping 🙂 Review Source Ceo Used the software for: Less than 1 year ### "The best gmail add on" January 12, 2024 5.0 Pros We use keeping now for a year and it’s the best gmail add-on ever. Especially the shopify combination with preview data is great. Cons You have to find your way first to understand. Review Source CTO Used the software for: Less than 1 year ### "A refreshing expirience after using Zendesk" June 12, 2024 5.0 Pros Simple & direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools. No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it. Cons Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk does not have any advantage for us, costs more, cumbersome to use, dreadful email threading, having to use Zendesk app not email directly for most part. Simply using two tools (email & Zendesk) where you can use only one (email) and actually paying additional for it makes no sense. Keeping solves all that for us in an intuitive and unobtrusive way. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Hiver](https://www.capterra.com/p/142975/Hiver/)[Dixa](https://www.capterra.com/p/159488/Dixa/) Reasons for choosing Keeping.com Working directly from the email client is simply a killer feature. Review Source Response from Katsu Ventures June 12, 2024 Thanks for the feedback, Luka! We're so happy we helped free you from Zendesk! Keeping will keep getting better, so your feedback is very much appreciated. 💪 Manager Operations Used the software for: Less than 1 year ### "Keeping for I-SEC TECH" May 21, 2024 4.0 Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation. Pros What you see is what you get integration into Gmail, clear and easy to manage. Cons No option to include a customer satisfaction survey Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello layout and navigation was not very intuitive Review Source Response from Katsu Ventures May 21, 2024 Thanks for the kind words! CSAT / Customer Satisfaction survey is coming soon! Success Director Used the software for: 1-3 years ### "Keeping review" April 17, 2025 4.0 Since installing keeping, our experience has been a really positive one, with little to no issues Pros The system is pretty easy to use, navigate, assign emails to staff. Cons If you have a large team with different assignments, it can be confusing to ensure you assign the email to the right people Review Source Director Used the software for: 3-5 years ### "Great solution for small companies" January 12, 2024 5.0 We've been using Keeping for years now. It was good to start with and has been improved since then. When occasionally needed, the support has always been quick and effective. Pros Simple, affordable solution to a complex business problem. Great for small businesses which don't need (and can't afford) the functionality offered by larger CRM solutions Cons Ongoing lack of app for mobile is disappointing but doesn't detract from the overall offering. Reasons for choosing Keeping.com Didn't find anything comparable at the time Review Source President Used the software for: Less than 1 year ### "A great and simple solution" January 12, 2024 5.0 Pros sometimes you need many people monitoring the same inbox. Having them all login is not a good solution, so keeping allows many workers to manage the same inbox. Cons There's nothing not to like. There are some improvements I've suggested to make it a bit FASTER to use, but basically it is excellent. Review Source Technology Education Specialist Used the software for: 3-5 years ### "Best ticketing enhancement for Gmail" January 12, 2024 5.0 Our overall experience has been very good. It meets our needs without confusing our users. Pros There is no better tool available that I have found if your goal is to improve Gmail into a simple and effective ticketing system. Cons Having to maintain full compatibility with Gmail does force some quirks into the interface and usage of the tool that may not be present in more fully featured products dedicated to ticketing. Review Source Managing Director Used the software for: 3-5 years ### "Great support ticket system directly in Google workspace" January 12, 2024 5.0 Very happy with the system in general. With a few tweaks it could be even better Pros No need to have another support ticket system, you can manage all your tickets directly in the browser in Google workspace. Makes it easier for everyone to manage. Cons The long subject lines with random letters and numbers are a bit confusing and visually distracting, it would be great if that could be hidden or removed. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Keeping.com Because it is directly in google workspace Review Source President Used the software for: 1-3 years ### "Keeping.com" January 12, 2024 5.0 Pros How easy it was to setup and integrates with Gmail. It's part of Gmail so you don't have to learn or load another program. Cons Unable to convert to a ticket when using Gmail on a mobile phone. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source COO Used the software for: 1-3 years ### "Amazing app for Customer Service!" January 12, 2024 5.0 I can’t imagine our daily work without Keeping after those two years! Pros Easy setup, Gmail integration. Very easy use. Cons The tool is not so known in Poland. I had to look for it on Internet. Review Source Quality Assurance Specialist Used the software for: Less than 1 year ### "Keeping Review for everyday users" May 30, 2024 5.0 After using Zendesk for a long time, Keeping is definitely way better. Pros It is very user friendly and after researching and trying a lot of similar products, this one was definitely the best one. Cons Sometimes things take time to load, also, would definitely like the ability to merge two tickets into one. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Alternatives considered [Hiver](https://www.capterra.com/p/142975/Hiver/) Review Source Response from Katsu Ventures May 30, 2024 Thanks for the support and feedback! Guide Used the software for: Less than 1 year ### "Emily’s review " January 12, 2024 5.0 Positive, didn’t use it as much as anticipated but willing to try again Pros I enjoyed the email features and how it kept me on task Cons Many steps that sometimes felt redundant Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.