# Splunk On-Call Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Splunk On-Call Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/139957/VictorOps --- # Splunk On-Call Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Splunk On-Call ## What is Splunk On-Call? With Splunk On-Call (formerly VictorOps), on-call is not a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution and reduced downtime. ## What is Splunk On-Call used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Splunk On-Call?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.splunk.com/&name=Splunk On-Call) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Splunk On-Call 4.5 (32) VS. [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $10 Per User, Per Month Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (32) Ease Of Use 4.6 (206) Value For Money 4.6 (28) Value For Money 4.6 (144) Customer Service 4.5 (26) Customer Service 4.5 (131) ## Splunk On-Call alternatives [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Highest Rated [4.8 (37)](https://www.capterra.com/p/154050/Galileo-IPM-Suite/reviews/) Starting price Contact vendor for pricing [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Activity Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audit Trail 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Incident Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Incident Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Issue Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Splunk On-Call 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Record and follow the progress of every issue Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Monitoring and measurement of relevant metrics to assess the performance of IT resources Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Set up connections to third-party platforms to improve business processes Track the availability time for a designated network or website over a given period of time Get Advice We can help you find the software with the features you need. Features 4.2 (18) 4.2 Based on 18 reviews ## Pricing Value for money 4.6 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/139957/VictorOps/pricing/) Starter $10.00 Per User,Per Month It includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Growth $35.00 Per User,Per Month It includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Enterprise $45.00 Per User,Per Month It includes: - Ad Hoc Shift Overrides - Advanced Splunk Integrations - Chatops Collaboration - Incident Rerouting - On-Call Schedule Details - REST API - Route Alerts to Private Slack Channels - Suggested Responders - Unlimited Domestic SMS Notifications Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Google Voice](https://www.capterra.com/p/210592/Voice/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (26) 4.5 Based on 26 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating 5(19) 4(11) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DS Drew S. Marketing Education Management ### "Best Incident Management & Reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2022 Extremely positive, from VictorOps to Splunk On-Call this product has maintained its integrity in software development and reporting. Pros Easiest program to integrate and deploy for developer response toward code break, bug fix, customer request resolution. Cons Extremely robust program, takes time for a team to learn up on its full capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mahipal Singh B. Software Engineer Information Technology and Services ### "Splunk On-Call Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2022 My overall experience with Splunk On-Call is too good. It is easy to use and help organisation to manage the on-call support engineer to handle the incident get raise in the production environment. Pros The most impactful feature of this software is that we can easily schedule the on-call support engineer for our production environment. So, the team can easily reach out to the available engineer. and also help to let us know what incidents get raised in a production environment. It helps organisations to manage the support members. Engineers will get notifications about their on-call week and incident get triggered in the env. It is easy to use. Cons As of now, I don't have anything which I don't like about this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Justin S. DevOps Engineer Computer Software ### "Cheap, but that's about it" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 10, 2021 IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere. Pros VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that. There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty. Cons Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products. SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Abdullah T. DevOps Engineer Retail ### "A really good product supported by a great team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 28, 2020 VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps. Pros \- Easy to use and setup - Alerting data can be customized (found this feature missing on other competing software) - Ack-back feature (used Zabbix) - Very good mobile app with notifications - Alert snooze option which is a life saver. - Alert routing works perfectly Cons \- Duplicate alerts happen when alerts flap. - Alerting data contains too much data (relevant information is usually found after scrolling) Alternatives considered [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reasons for choosing Splunk On-Call The software matched our requirement of multiple teams, and worked as intended. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Cloud Operations Analyst Consumer Goods ### "Victory for on-call and alert escalation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2020 For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool! Pros VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations. Cons There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents. Switched from [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) the tools and integrations with VictorOps was better suited for our Needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Madhuri K. DevOps Engineer Banking ### "Oncall is easy and effective with alerts and rules" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 3, 2019 Pros Efficient way to manage and aggregate alerts. Easy UI to make the rules for the alerts. Cons The team information, on call routines and schedules is not very user-friendly . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sustaining Engineer Internet ### "VictorOps: Now Brought to You By Splunk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 26, 2019 Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support. Pros Provides all of the necessary functionality for managing multiple teams of on-call professionals across an organization. App and Slack integration provide a feature-rich experience. override existing schedules, acknowledge or snooze alerts, see detailed history, and run reports. Cons Some features are buried in menus, and the calendar is a little hard to use at times. Some options require clicking a specific toggle icon instead of just the text. Switched from [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Changed companies, PagerDuty is a large company who cannot be bothered to support a small company promptly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Software Engineer Computer Software ### "Manage the firehose of information " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 29, 2019 Overall, VictorOps has significantly improved our signal to noise ratio by letting us pay attention just to the important notifications (like the site being down) rather than the many many other logs we gather. Pros I love that it lets you customize contact schedules between different users in a company so granularly. This is a new product for us and we are a small company so we need to be careful about easing people into these types of dev-ops schedules and VictorOps allows us to do so. Cons In certain places of the UI, it doesn't make sense the order in which you have to do certain actions like adding users vs creating a schedule. Ultimately we figured it out but it's very strict in some places about how exactly you go about organizing your company's scheduler. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael H. Site Reliability Engineer Computer Software ### "Plain Alerting" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 13, 2019 This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments. Pros The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated. Cons 5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Data Analysis Civic & Social Organization ### "optimally priced on-call software to ensure production fires are immediately acknowledged" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 6, 2019 We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important Pros works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares Cons This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/139957/VictorOps/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)