Mandrill

Mandrill

4.5 / 5 23 reviews

Who Uses This Software?

Small businesses who need an email delivery API to send transactional email


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Mandrill
  • www.mandrill.com/
  • Founded 2012
  • United States

About Mandrill

Mandrill is an an add-on for paid monthly MailChimp accounts. It is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages.


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Mandrill Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Mandrill Reviews Recently Reviewed!


Very good transactional email API

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)

Cons: The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it

Capterra-loader

Perfect client for managing and sending transactional emails

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive.

During our 6 months of using this feature, there has been zero downtime.

Cons: It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.

Overall: It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

With Mandrill you can send mass emails, an easy to use platform and track emails Its reasonable cost

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplify the task of sending transactional emails without complications, this supports our promotions

Cons: SSo far we have not had complications with the use or effectiveness of Mandrill. Therefore we have not had to make our promotions with another application

Great, while we had it!

May 09, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.

Cons: Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.

Capterra-loader

I wish it were more like MailChimp

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Cons: The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

SUPER EASY TO USE!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the software because it's sooooo straight forward to use. I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need. My customer happiness team loves it.

Cons: No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

Great programmatic emails

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's got a terrific api that can send programmatic emails (like transactional emails) with ease. Great deliverability.

Cons: The UI is incredibly dated. It doesn't look like it's had any love in 5 years. Still, it works and that's what counts.

We use this with a custom app.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's flexible. We were able to tie this in with a custom email app and used Mandrill for reporting purposes on sends, opens, and click rates.

Cons: It doesn't hold reporting data long term. Data for sends, opens, and clicks are only held for 30 days.

Overall: Quality reporting on email sends and insight on how effective campaigns were.

Capterra-loader

Cost effective transactional email

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A transactional email server is setup within minutes and available for you to send out content to your distribution list.

The application provides

- Graphs to show how many emails you're sending each day
- What countries your sending the emails to
- Open rates
- Mail clients used (useful to optimise content)
- Spam rates/unsubscribe rates
- Great delivery rates

Very cost effective.

Cons: A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid.

Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

Very convenient tool for mail management

Feb 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Very user-friendly interface
- Analytics is great to track customers activities on emails.
- Good Dashboards

Cons: - it can be confusing to manage emails from different domains. This could be clearer in the application UI/UX.

Expensive and good reporting, but the product quality has deteriorated since MailChimp

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This app used to run every one of our email communications
It was very helpful in tracking the send-success of our emails

Cons: It was expensive
When we reached out for help, it was nearly impossible to find someone that could answer our questions

Overall: This really was a great service in helping get our business off the ground, but we ended up switching to a different service provider after about a year of use since we could not justify the cost.

Mr

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.

Cons: As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.

Capterra-loader

No Support Now That It's Part of MailChimp

Nov 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Mandrill is good for sending transactional emails and being able to set the emails up and forget them.

Cons: Mandrill used to have a more easy to use dashboard and interface and now that its rolled up under MailChimp, it's hard to find the things I used to be able to do.

Mandrill gets the job done.

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We started using Mandrill about 18 months ago and it worked just fine for us. We used it because we were bootstrapping a company and had a need for email but it was very minimal. We needed a good free service and Mandrill fit the bill... Then they switched their policy and eliminated the free tier.

Bottom line - it's a really good service as long as you understand what you're paying for up front. We do understand the need to make money and but the transition from freemium to paid was not graceful. When we can spare the engineering effort we plan on moving away from Mandrill.

Simple email transaction

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you are looking for simple email transaction integration with your app, Mandrill is one of the best. Though it's not longer available as an independent subscription, take advantage of Mailchimp for email marketing too. I wish the email log can be unlimited though.

Jul 25, 2016
4/5
Overall

Jun 20, 2016
4/5
Overall

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

May 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money

Dec 09, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Value for Money

Dec 09, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money