Who Uses This Software?

Small businesses who need an email delivery API to send transactional email


Average Ratings

31 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Mandrill
  • www.mandrill.com/
  • Founded 2012
  • United States

About Mandrill

Mandrill is an an add-on for paid monthly MailChimp accounts. It is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages.


Mandrill Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • Mailing List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

Mandrill Reviews Recently Reviewed!


Capterra loader

An excellent, if costly, transactional email service

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Mandrill provides a simple and well documented API and has libraries and integrations available for many major web frameworks and languages. Making use of it for simple email sends is a fast and easy process, and it provides additional functionality for black lists, white lists, bulk sends, static IPs, etc. Their dashboard makes it extremely simple to see all the emails sent to a given address along with full content and reasons why sends failed or were delayed, which is a great for debugging and testing. They also provide analytics and send, receive, open, click, and bounce rates.

Cons: The service used to be much cheaper, but costs went up sharply when it was reabsorbed back into Mailchimp. Still an excellent service, but harder to recommend without reservation.

Overall: We were experiencing spikes in bounce and spam rates with AWS's SES. We were able to switch to Mandrill in a single day and immediately saw dramatic improvement. As necessary, we later built out support for bulk sends and black list checking and scrubbing. All in all it was an easy process and a good product.

Capterra loader

Cost effective transactional email

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A transactional email server is setup within minutes and available for you to send out content to your distribution list.

The application provides

- Graphs to show how many emails you're sending each day

- What countries your sending the emails to

- Open rates

- Mail clients used (useful to optimise content)

- Spam rates/unsubscribe rates

- Great delivery rates

Very cost effective.

Cons: A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid.

Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

Capterra loader

Perfect client for managing and sending transactional emails

May 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive.

During our 6 months of using this feature, there has been zero downtime.

Cons: It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.

Overall: It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

Trustworthy tool for delivering emails to your customers

Jul 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Works well, haven't experienced any problems. Has an online GUI where you can easily find emails that were sent, easy to see blacklisted emails. Has a nice statistics page to see how your emails are doing overall. We've been delivering millions of emails in past year without a problem.

Cons: The PHP SDK I used was kinda outdated and it had little options to change the behaviour without manually changing the source. They should update the library to standards that are more current.

GUI where you can view emails, etc. sometimes is a but slow. The search filters could use a face-lift.

Mr

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.

Cons: As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.

Very good transactional email API

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)

Cons: The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it

Capterra loader

I wish it were more like MailChimp

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Cons: The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

Great programmatic emails

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's got a terrific api that can send programmatic emails (like transactional emails) with ease. Great deliverability.

Cons: The UI is incredibly dated. It doesn't look like it's had any love in 5 years. Still, it works and that's what counts.

Great, while we had it!

May 09, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.

Cons: Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.

Simple way to send email with good reputation

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use dashboard for administration Easy to integrate with any existing code Straight forward implementation

Cons: Logs are only kept for a few weeks The dashboard looks outdated Hard to perform advance searches over logs

Very convenient tool for mail management

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - Very user-friendly interface

- Analytics is great to track customers activities on emails.

- Good Dashboards

Cons: - it can be confusing to manage emails from different domains. This could be clearer in the application UI/UX.

Capterra loader

User friendly transactional email - but not the cheapest

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Almost all of the functionality can be controlled through the dashboard, as opposed to some of Mandrill's competitors which require use of the API for configuration.

Cons: The price - Mandrill used to be free, but has since moved to a model which requires a pro subscription to Mailchimp (even if it's not going to be used) plus a cost based on the amount of emails needed each month.

Overall: Mandrill is a great, flexible transactional email service provider. Compared to others, it is very user friendly. My one reservation is the cost, which may be too steep for some, especially when needing to pay for features which are completely separate to the transactional service.

SUPER EASY TO USE!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the software because it's sooooo straight forward to use. I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need. My customer happiness team loves it.

Cons: No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

Great way to track down rogue support tickets!

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's easy to use and to learn more about what is holding up communications with customers. It gives IP and delivery information that is easy to understand.

Cons: I wish that I could have more history for rejected and failed messages. It doesn't keep them for very long. I also wish that I could view emails that hard-bouced/were rejected in Mandrill so I could see what the customer missed out on.

Overall: It really helps us see where a problem is happening when an end user doesn't get an email

We use this with a custom app.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's flexible. We were able to tie this in with a custom email app and used Mandrill for reporting purposes on sends, opens, and click rates.

Cons: It doesn't hold reporting data long term. Data for sends, opens, and clicks are only held for 30 days.

Overall: Quality reporting on email sends and insight on how effective campaigns were.

Nice addition to MailChimp for transactional emails

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Mandrill has been very cost effective API solution to facilitate transactional emails. We integrate Mandrill with MailChimp.

Cons: Its analytics module is basic. I would enjoy more depth when it comes to user segmentation and email performance.

Expensive and good reporting, but the product quality has deteriorated since MailChimp

Feb 15, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This app used to run every one of our email communications

It was very helpful in tracking the send-success of our emails

Cons: It was expensive

When we reached out for help, it was nearly impossible to find someone that could answer our questions

Overall: This really was a great service in helping get our business off the ground, but we ended up switching to a different service provider after about a year of use since we could not justify the cost.

Capterra loader

When it works, it works well.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Template design is easy and versatile. Search is powerful, so is resending (both to the same email address and different ones)

Cons: Seems somewhat costly for what it does. Searching through sent email will throw a "504 Gateway Timeout Error" a LOT.

Mandrill gets the job done.

Jan 09, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: We started using Mandrill about 18 months ago and it worked just fine for us. We used it because we were bootstrapping a company and had a need for email but it was very minimal. We needed a good free service and Mandrill fit the bill... Then they switched their policy and eliminated the free tier.

Bottom line - it's a really good service as long as you understand what you're paying for up front. We do understand the need to make money and but the transition from freemium to paid was not graceful. When we can spare the engineering effort we plan on moving away from Mandrill.

Capterra loader

No Support Now That It's Part of MailChimp

Nov 02, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Mandrill is good for sending transactional emails and being able to set the emails up and forget them.

Cons: Mandrill used to have a more easy to use dashboard and interface and now that its rolled up under MailChimp, it's hard to find the things I used to be able to do.

The best transactional market manager in the market

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Regarding the advantages of this software, we can highlight its many rates open to the public, as well as the excellent delivery rates it offers, it also allows you to see how many emails are being sent per day and to which countries those emails are sent, all excellent with Mandrill.

Cons: I do not like to have a shared session with Mailchimp, I must login in this first to be able to enter Mandrill, which I find quite annoying because I want independence from that page.

May 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Dec 09, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Oct 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

With Mandrill you can send mass emails, an easy to use platform and track emails Its reasonable cost

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplify the task of sending transactional emails without complications, this supports our promotions

Cons: SSo far we have not had complications with the use or effectiveness of Mandrill. Therefore we have not had to make our promotions with another application

Capterra loader

Nice Mailchimp addon for transactional emails

Jun 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can view you email history and contents and reasons for rejection of emails. API keys can be used for limiting IP addresses. In the few months we use this software, we have experienced no downtime.

Cons: You need a paid Mailchimp subscription to be able to purchase this addon, so it ca be quite expensive if you don't really need Mailchimp.

Overall: We use it for sending transactional emails to our customers.

Simple email transaction

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: If you are looking for simple email transaction integration with your app, Mandrill is one of the best. Though it's not longer available as an independent subscription, take advantage of Mailchimp for email marketing too. I wish the email log can be unlimited though.

Dec 09, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Value for Money

May 11, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

3 / 5
Value for Money

Jun 20, 2016
4/5
Overall

Nov 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money