# VBO Tickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VBO Tickets the right Event Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139984/VBO-Tickets/reviews --- VBO Tickets 4.8 (84) [View alternatives](https://www.capterra.com/p/139984/VBO-Tickets/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VBO Tickets Ease of use 4.2 Customer Service 4.8 ## Pros and Cons in Reviews JB Julia B Finance and Administration ManagerArts and Crafts, 11 - 50 employeesUsed the software for: 1-2 years. “VBO Tickets allows us to manage everything in one system - from classes, camps, and workshops, ticketed and general admission performances, art sales, and donor management/tracking.“ August 6, 2025 ED Eric D Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “There is also no option for administrative users to sign in with organization SSO, despite being advertised as a feature in multiple places, and the SSO integration for end users has some limitations.“ August 2, 2024 KW Katelyn W Box Office ManagerEvents Services, 201 - 500 employeesUsed the software for: More than 2 years. “Its robust features, such as registrations, season tickets, and event ticketing, enable us to maintain a centralized box office while granting departmental access across campus as needed.“ May 23, 2024 ED Eric D Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “There isn't a true "mobile-friendly" view of the back-end admin interface, and branding capabilities are limited (not as "white-label" as advertised).“ August 2, 2024 JB Julia B Finance and Administration ManagerArts and Crafts, 11 - 50 employeesUsed the software for: 1-2 years. “VBO Tickets is an affordable solution for our complex offerings and the website is intuitive for both our patrons and staff to use.“ August 6, 2025 ED Eric D Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “It seems like options and settings aren't always where you expect them to be, likely because they've been added over time.“ August 2, 2024 KW Katelyn W Box Office ManagerEvents Services, 201 - 500 employeesUsed the software for: More than 2 years. “This has greatly enhanced transparency and communication among our internal stakeholders, leading to newfound efficiencies that have revolutionized our operations.“ May 23, 2024 ED Eric D Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “We looked at moving to VBO several years ago but held back due to some features that we felt were missing.“ August 2, 2024 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Carey H. Business Director Entertainment Used the software for: 1-2 years ### "Great for traditional theaters, not versatile enough for ad-hoc performances" June 3, 2019 4.0 The system is reliable and solid in what it does. Support does their best to help you find workarounds for non-traditional theaters, but are unwilling to consider enhancement requests without paying for the development. My one actual technical issue (notifications of credit card failure self-dismissed to quickly for the user to read) has been pretty much ignored. I recommended VBO for my local community theater, even with all of that because it does work well for that model. It absolutely is a bear for the rest of us (I run an improv theater). Pros The interface is generally easy to navigate and figure out on your own. There are so many useful features, it can feel a bit cluttered, but once one learns the process, it handles every aspect of selling. The API is nice for embedding on your own site. Cons The entire process — from setup to event management to the API — is centered around multiple performances of one run (show), as per a traditional theater. Setting up one-off shows and shows that run continuously is much more of a burden to maintain. Ad-hoc shows, especially, require that you set up a completely new event, including reminder emails, ticket setup, etc. even if that info doesn't change from show to show. Copying events does not copy all the pertinent information, such as event images. Setting up event dates under one event for ad-hoc shows is cumbersome because the API and the dashboard group them all together. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing VBO Tickets It appeared to have the most robust set of options for a non-traditional theater. Review Source Response from VBO Tickets June 4, 2019 Hi Carey. Thank you for taking the time to review VBO Tickets so thoroughly. We really appreciate it. We've put a significant amount of time and work into our system for the multitude of features and functionality it provides. In fact, we're always getting feature requests and do our best to gauge the usefulness to all of our clients and prioritize development. We realize that ad-hoc shows like those at your improv theatre may require a unique approach. In fact, nearly 30% of our clientele are improv theatres. We offer many features with improv and comedy clubs in mind, such as recurring events with a scheduler, copying ticket setup for a new event date, a patron rewards program, global automated messaging for events, and much more. Your business and the fact that you've recommended us to local theatres, is truly appreciated. Thank you! JB Julia B. Finance and Administration Manager Arts and Crafts Used the software for: 1-2 years ### "Reliable, intuitive, & super support!" August 6, 2025 5.0 The team at VBO has been patient, attentive, and helpful - not only through our original onboarding, but has continued to be an invaluable resource. They consistently go above and beyond to answer questions, troubleshoot issues, and help us find solutions. Most importantly, they treat us like partners and we always feel like we're on the same team, working toward the same goals. Pros From the beginning, VBO Tickets has been an exceptional fit for our mid-sized nonprofit arts organization. VBO Tickets allows us to manage everything in one system - from classes, camps, and workshops, ticketed and general admission performances, art sales, and donor management/tracking. VBO Tickets is an affordable solution for our complex offerings and the website is intuitive for both our patrons and staff to use. Cons Our only complaints are that VBO cannot currently calculate and add sales tax to orders, and it doesn't allow payment method-specific fees (we'd like to apply a percentage-based credit card fee without passing it on to all customers). We've already discussed these requests with the team at VBO and always find them open to feedback and suggestions. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) We were extremely frustrated with the lack of support with AudienceView. Review Source GH Georgie H. Used the software for: ### "They need to provide a manual" December 16, 2016 3.0 Customer service was excellent and always available and very much appreciated by me, a not so tech savvy person. But, the website feature access is not intuitive and requires a lot of instruction as to why one should click that to get that report. Other than calling in there are no on-site instructions on how to do specific things. I would use the company again but will need a manual. Review Source Response from VBO Tickets December 16, 2016 Thank you for your response. We are adding new video tutorials and content to our knowledge base weekly. If there is general video that you think should be prioritized. please let us know. I would add, that because your event is one time per year, it can be difficult to go away from our system and come back a year later without some retraining. The good news, is that this information will continue to be updated and expanded. Please let us know if there is anything further we can do to help you. Team VBO ED Eric D. Executive Director Performing Arts Used the software for: Less than 6 months ### ""The Most Powerful, Customizable Ticketing Platform" doesn't begin to cover it..." August 2, 2024 4.0 We looked at moving to VBO several years ago but held back due to some features that we felt were missing. In the two years we were with another platform, almost every feature we said was missing had been implemented. VBO seems to truly care about their client's experience, hardships, and feedback regarding the platform. The support team and sales teams are transparent about capabilities and timelines for resolution of the minor issues that we've come accross. The platform has exceeded all expectations. Are there some minor "hmm... that's confusing" moments? Yes... but they listen to your thoughts and rapidly implement fixes. If you're looking at VBO, I promise you they are worth giving more thought than I did the first time around. Pros The sales, support, and development teams have been extremely transparent, understanding of pain points, and quick to implement fixes. They value client feedback and are willing to put in the work to make the product work how you'd expect it to. The product ticks almost every box. The features you and your patrons rely on and expect are all there. We've had great feedback regarding the ease of use from patrons. Cons The only cons I have are back-end/administrative side only. There are some extremely minor UI issues like text and formatting, help tips that aren't always helpful, and support documents that could use some re-doing (they currently rely heavily on video vs. text). The event builder experience takes some trial and error to find the right settings, but only because the platform is extremely customizable. It seems like options and settings aren't always where you expect them to be, likely because they've been added over time. There isn't a true "mobile-friendly" view of the back-end admin interface, and branding capabilities are limited (not as "white-label" as advertised). There is also no option for administrative users to sign in with organization SSO, despite being advertised as a feature in multiple places, and the SSO integration for end users has some limitations. Review Source KW Katelyn W. Box Office Manager Events Services Used the software for: 2+ years ### "VBO Tickets and St. Norbert College" May 23, 2024 5.0 VBO Tickets is the Swiss army knife of ticketing platforms. Its exceptional versatility perfectly aligns with our diverse needs across campus and within our community, making it an indispensable asset for St. Norbert College. It's clear they focus on being a customer-first company over a product-first company. Pros As the Box Office Manager for St. Norbert College in Wisconsin, I can attest to the indispensable role that VBO Tickets plays in our operations. Over the past 8 years, it has proven to be an invaluable tool for managing ticketing and registration events, both on our campus and within the broader community. We rely on VBO Tickets for a diverse range of events, spanning from alumni gatherings and athletic competitions to visual and performing arts events, camps, and student activities. Its robust features, such as registrations, season tickets, and event ticketing, enable us to maintain a centralized box office while granting departmental access across campus as needed. This has greatly enhanced transparency and communication among our internal stakeholders, leading to newfound efficiencies that have revolutionized our operations. In addition to serving our college community, we leverage our campus resources to offer rental opportunities to non-profit and for-profit organizations in the community. We utilize VBO Tickets to extend the same level of transparency and service to approximately 70 rental events each year, alongside our college-affiliated functions. Our renters particularly appreciate the Event Manager Portal, which grants them access to sales and customer data for their events whenever they need it. Cons I've worked with multiple ticketing softwares so it's pretty easy for me to pick up a new one. We also use almost every feature in the system. With the number of features available, I could see how smaller organizations could be overwhelmed by the size of the platform. Reason for choosing VBO Tickets It had more features that fit our needs and offered competitive pricing. Switched from [Wintix / Webtix](https://www.capterra.com/p/16502/Wintix-Webtix/) We wanted to switch from an on-site hosting platform to something that's cloud-based Review Source MM Meagan M. Patron Experience Manager Fine Art Used the software for: 6-12 months ### "Best Decision We've Made!" May 23, 2024 5.0 Our switch to VBO tickets from another similar platform has been one of the best decisions we've made for our business. We've saved money by streamlining fees and reporting, and are capturing more audience data than ever! Pros The ease of use for both administrators and ticket buyers is very helpful, and they have a very robust reporting system. Cons The data import on the front end was a little difficult but very necessary. Reason for choosing VBO Tickets Customer service was excellent and price was affordable. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) AudienceView was difficult to use and had poor customer service. Review Source PI Paul I. Executive Director Performing Arts Used the software for: 6-12 months ### "A Symphony of value" June 4, 2019 5.0 Our experience with VBO has been outstanding! VBO has dramatically transformed our ticketing from a manual system. Not only can our patrons see and easily buy online, but we have complete control allowing dynamic pricing. We also have real-time information about who is buy and what is being purchased, critical needs to allow meaningful patron analysis. Pros We were looking for an affordable, clean, cloud-based ticketing solution. We needed to be able to let our patrons choose specific reserve seating and also enable staff to manage box office and season subscriptions. I especially like the fact that cost is entirely transactional with no upfront fees, no annual subscription or added training costs or support costs. I've also been happily surprised with the outstanding online and phone support. Cons Onboarding was a bit difficult as there was limited formal training. However, the online tutorials are good and online/phone support is exceptional. My primary issue with the platform is what it doesn't do. While it allows basic, online donations, it is far from an integrated donor platform. As a result, we have to maintain multiple platforms to accomplish all our tasks. However, I feel that is a very reasonable compromise for the value/price of the platform. There are also limits on the visual product; seating charts are good but could be presented in a stronger, more patron oriented manner such as using a visual picture of the auditorium and allowing a patron to click on a specific section. Alternatives considered [Leap Patron Management](https://www.capterra.com/p/118188/PatronManager-CRM/)[Arts People](https://www.capterra.com/p/10010710/Arts-People/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing VBO Tickets ROI: I found VBO Tickets met our overall needs and gave us the best value. For a robust, mature product, I especially like the low/ticket cost while still providing an excellent customer experience. Review Source KR Kanishk R. Administrator Computer & Network Security Used the software for: 6-12 months ### "Effective Automatic scheduling with great mobile interface" August 18, 2024 4.0 Great product with exceptional outcomes. Pros Efrective automatic scheduling saves lot of time and effort with a very user friendly interface Cons Lag in output at times which result in restarting the app all over again Review Source VR Verified Reviewer Business Development Associate Biotechnology Used the software for: 1-2 years ### "All-In-One ticketing" April 12, 2019 5.0 Overall it is my go to ticket experience for any events and can embed directly onto my website for advanced and GA seating. Pros This is a cloud based platform that uses advanced tech to help plan the most advanced events. This is great to use for an event where you want different type of seating Cons This is great service! No cons here. works great for events. Review Source VR Verified Reviewer STUDNT Entertainment Used the software for: Less than 6 months ### "VBO is awesome" November 28, 2018 5.0 Pros I totally recommend VBO. They can help you and your business with so many things. In so many different ways. It's unreal. Cons The cons to this software are it's few limitations. This is the only thing(s) holding VBO back. Review Source AR Amy R. Head of Marketing Performing Arts Used the software for: 6-12 months ### "A Boon For Patrons and Marketers" March 14, 2017 5.0 Yea and Bravo! As the marketer in our organization, I love how easy VBO tickets is for our patrons, how seamless the experience is, how easy it is for me to integrate the VBO patron information into our marketing, and how responsive the VBO team is when I have questions. Problems are few, but when they've come up, the VBO team has provided effective and timely support. I removed one star from the Features & Functionality, not because I'm disappointed, but only because they are always working to improve features, reports and functionality and I love seeing what else they are providing. I believe they are "thinking" smart about what to bring to their users. Pros Ease of use. Availability of information that's most important to me as a marketer. Cons I'd like to see more videos that show me how to use the system in more advanced ways than I think of on my own. I do appreciate their available videos, however. Review Source BG Ben G. Business Development Coordinator Entertainment Used the software for: 2+ years ### "Fantastic Customer Support for a Fantastic Product" December 6, 2016 5.0 I've been using VBO for over three years now and I cannot express how fantastic a program it is. Multiple times I've called support with a question about how to do something obscure and gotten a response of "Oh, you can't do that... but give me a few hours" and before the end of the day, they have programmed in new functionality to meet my request. A+ Pros Ease of use, and functionality Cons I think the UI could be a little more friendly to new users. Could be more intuitive. Review Source LA Leah A. Executive Director Entertainment Used the software for: 1-2 years ### "Great software for the unique needs of a non-profit theatre" March 14, 2017 4.0 I've been especially grateful for the uptake in add-on donations which is a direct result of VBO's software design that allows for a clear pop-up at time of ticket purchase. From a patron perspective, it is clean and easy to use - this hasn't always been the case with other ticketing software. The donation piece of the software has always been good, but has even improved during our tenure. Pros The pop-up donation with ticket purchase, donor management. Cons It's still not as user-friendly as I'd like from a back-end accounting perspective and reporting manipulation standpoint. Review Source JK Jeff K. President Entertainment Used the software for: 2+ years ### "Best Customer Service." March 14, 2017 5.0 VBO Tickets has been the backbone of our customer experience when selling tickets online. They have created a great product and are constantly refining it with new features. Other ticket companies ignored my requests for new features or promised to "look into it." VBO has always taken our requests seriously and sometimes new feature requests are implemented within 24 hours! Pros Ease of use Review Source AL Amy L. Owner Entertainment Used the software for: 2+ years ### "Most responsive support from a company" March 22, 2017 4.0 We have been with VBO for 3 years and have sold thousands of tickets. We have rarely had any issues and when we have we have received immediate assistance. They care about the customer and they are continually finding ways to improve the software. Pros Price. Reliability Cons Could be more user friendly on back end Review Source DZ Dana Z. Managing Director Entertainment Used the software for: 2+ years ### "CMT loves VBO" March 14, 2017 4.0 We value our relationship with VBO. They have helped our organization carefully plan for registration and ticket purchases, updating reports and forms needed to serve our organization. The VBO team is responsive and offers good client support. Review Source SG Susannah G. Community Partnership Coordinator Performing Arts Used the software for: 2+ years ### "Why do business with anyone else!" March 14, 2017 5.0 Big business with personal, customized support! Time after time with various ticketing needs I have turned to VBO and been impressed with their professional, quick training, support, help and even the ability to create features and functions that didn't previously exist. Ticketing is hard and specific and ever changing but VBO has hit it out of the park every time; addressing challenges and coming up with the best short and long term solutions I've seen anywhere. Affordable and able to take on small or large jobs, it's my go to ticketing solution for their technically advanced product, user friendliness, and brilliant customer support. From small performing arts shows, to subscriptions, to large concert halls, Festivals, Zoo fundraising events and Corporate Conference dine-arounds, there's no environments or tasks they didn't take on for me with reliable, flawless execution. I've used several well know ticketing solutions both back and front end and my favorite is VBO for sure. Pros Ease of use and set up to adhere to marketing best practices. Cons I haven't run across any yet. Review Source DG Dave G. Managing Partner Performing Arts Used the software for: 2+ years ### "Excellent service & very responsive" December 6, 2016 5.0 We have been working with VBO for several years now. When the inevitable issue pops up, they have always been super quick to respond, and very attentive until all is resolved. We have been very happy, and expect to continue using VBO well into the future. Pros Easy to navigate behind the scenes, from the dashboard to all the specific areas. Cons Would maybe like a few more options, easily customizable, with how ticket options are presented graphically on our own website. Review Source Response from VBO Tickets December 6, 2016 Thank you for the kind review and great feedback. Gary Myrah VBO Tickets PS Patrick S. Used the software for: ### "We love VBO!" March 14, 2017 5.0 VBO ties into our website; we especially like the gift and loyalty card features that allow us to customize those experiences for our fans. The discount flexibility helps us out a lot, and VBO even built the ability to authorize, but not charge cards until we review the transaction - allowing our fans to change their orders up until the day of show. This is viewed by group purchasers as exceptionally flexible, and great customer service on our part. VBO made it possible. Whenever we've needed help, the fix is fast and we get a complete explanation. Most problems have been completely dealt with within the hour. Exceptional. There are a lot features that we don't need or use; sometimes that complicates things a little. But it's nice to know that when we expand our offerings, VBO will be ready for us. Review Source SC Sandy C. Used the software for: 2+ years ### "Awesome Business Partner" March 20, 2017 5.0 VBO is always innovating! Their customer support team is quick to get the answers your business needs and to solve your challenges. Pros Flexibility and client ease of use Cons Not always the easiest to configure on the business side Review Source LL Lawrence L. Producer Entertainment Used the software for: 1-2 years ### "Excellent customizable platform." December 20, 2016 5.0 The ticketing for my show is complex, but customer service agent and his team really go beyond to meet my needs. The platform gets a bit cumbersome and confusing, but they are patient and help walk me through every time I have a question. There are a few bugs that I've found with regards to how I need my ticketing to work, but I'm sure they will be addressed. Pros The customizability Cons Complexity Review Source JB Jordan B. Used the software for: ### "Excellent customer service!" December 15, 2016 5.0 We have used VBO for almost 2 years and they are incredibly responsive and helpful! Anytime I need help, they not only fix what I need but also give me the knowledge to make complicated changes on my own. I never expected to learn coding aspects from my ticketing software company! My team has picked up the software quickly and enjoy the easy to use interface! VBO has made our options for plug-ins and customization a major selling point for our theater clients. Pros: Easy menus, great service with a fun team, flexible seating and ticket set up. Cons: App can be marginally glitchy with spotty internet. I believe they have already worked to set up offline scanning which would solve this problem. Review Source CW Clayton W. Used the software for: ### "VBO makes my business possible" March 15, 2017 5.0 I've been using virtual box office for over 3 years now and I can say without a doubt that if they didn't exist tomorrow my business would be in a bad way. We run between 25 and 45 different events every month and the ability to have those auto-populate to our website is a necessity. Also the staff at VBO is VERY responsive. I've asked for added features and the turn around is typically less than a week. I know I'm not asking for anything crazy, but I have trouble even responding to an email that fast. These guys are great, and they really care about my business. You'll like them. Review Source KB Kat B. Used the software for: ### "We love it, but want to grow with it!" March 16, 2017 4.0 We have been using VBO since pretty much the start of our business, and right as they were launching theirs. I think that we have grown as much as they have, and sometimes I wish there was more support for specific functions that seem easy to fix. The support is good-- we get responses back, but sometimes I wish the action actually went through a little more. Pros Love the people that run it, Love the support. love the easy of use Cons Wish that the App was a little more functional. Review Source BW Brad W. Used the software for: ### "Welcome to the 21st Century" March 14, 2017 5.0 VBO has been a great addition to the company. It makes it easy for us to keep track of sales and to quickly add events to our website so that tickets can be purchased easily online. There were a few things that we struggled figuring out how to do, but, thanks to the great customer service, we quickly and easily navigated those problems. Review Source Similar Products Featured