# Page 2 | VBO Tickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VBO Tickets the right Event Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139984/VBO-Tickets/reviews --- VBO Tickets 4.8 (84) [View alternatives](https://www.capterra.com/p/139984/VBO-Tickets/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VBO Tickets ## Showing most helpful reviews Showing 26-50 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Crystal B. Ticket Services Specialist Performing Arts Used the software for: Less than 6 months ### "So happy with VBO" November 11, 2022 5.0 We are absolutely enjoying VBO. This is my 3rd software since becoming a Ticket Office manager, and this is by far the best software I've had the pleasure of using. We have noticed huge improvements in speed of transactions, our customers and our staff are both enjoying the ease of use. A majority of my staff has transitioned from our former software, into VBO and they all have repeatedly said that they LOVE VBO and how quick it was to learn. There are new discoveries of positive feedback every day.The customer Service I have been provided by onboarding and support has been more than I had ever dreamed! Questions are taken care of so quickly and Im able to move on with the task at hand. The custom reports feature has allowed me to complete reconcile several deposits in a matter of minutes, this was formerly a several hour chore.I have made small suggestions in our 2 months with VBO and a few have already been implemented. The development team is wonderful!Our Go live date was something I really didnt think was achievable- they made it happen in less than 8 business days, with no worries! This was counting myself doing necessary training, and also training staff on how to sell tickets.I am absolutely amazed by how wonderful VBO has been with every aspect of my needs. They certainly know how to treat their customers with respect and care. Pros The ease of use, my student staff learned how to use this software in under a week. Cons I cant say anything negative about VBO. I have been using it for just over 2 months and I am absolutely impressed with the software. Reason for choosing VBO Tickets Interactive and ease of use from the demo. All the features we needed without paying extra. Switched from [AudienceView Unlimited](https://www.capterra.com/p/84798/AudienceView/) Customer support was lacking. Review Source LV Lynn V. Board member Performing Arts Used the software for: 2+ years ### "VBO makes our ticketing accessible to all" June 4, 2019 5.0 We aren’t entirely volunteer Ronn community theater organization. Our board, members, and patrons range in age from five years old to 90 years old. Our biggest fear was having our retired Ticket ladies be able to understand the software and still sell tickets, and our customers being able to transition to an online sale. We have had A fantastic experience with this transition and it has only become easier for us to bring our shows to the community. Pros VBO has the best support and most flexible solution to meet all of our ticketing and registration needs. After evaluating numerous Solutions, but ease-of-use during set up all the way through the user experience has been a game changer for us. We went from selling 80% of our tickets In person or at the door to selling 95% of our tickets online. This helps us forecast revenue, understand the number of volunteers we will need at events, And communicate easily with our ticket buyers before and after events. Our ticket sales have increased dramatically over the past two years Cons After selling well over 30,000 tickets a year the number of complaints from users or ticket buyers have been able to be counted on two hands. Usually the complaint is that they don’t know how to scroll down to put the tickets in the cart. That has literally been the only complaint and it happened about 10 times. Reason for choosing VBO Tickets VBO tickets was less expensive, more flexible, easier to use and administer, more responsive to our questions and continually developing newFeatures and functionality Review Source RS Richard S. President Events Services Used the software for: 2+ years ### "Don't hesitate to check out VBO Tickets" November 27, 2023 5.0 My ticketing provider decided to close down a few years ago so I was forced into finding a replacement. VBO Tickets has surpassed my expectations. My situation is somewhat complicated working with multiple promoters, venues and events so I frequently reach out to Support. They reply in a timely fashion and are always happy to help. Pros Very wide and deep software solution. We sell tickets for multiple promoters who use multiple venues. VBO Tickets handles this scenario elegantly. Cons With software that is SO deep and wide, and given that my situation is one that I use almost all the features, I occasionally come across bugs. Having said that, VBO is always extremely quick to correct them. Review Source CCC Chris Crotty C. General Manager/Owner Entertainment Used the software for: 2+ years ### "Powerful but sometimes confusing; lots of upkeep for optimal use" December 2, 2017 5.0 Runs ticketing and merchandise sales for my theater. Pros VBO offers a lot of features and options. Plus the company is willing (or used to be) to develop new features if you make a strong case. Ease of integration with existing sites is fairly easy. Customer support is generally quick, responsive, and thorough. The platform has never gone down in our many year use, so it's definitely stable. Cons The interface can be confusing at times. Also, the software glitches at times when using the Box Office function, e.g., asking for full account info when you don't want to add all fields. Usually logging out and in fixes the problem. Another minor complaint: when you copy and event, it won't automatically update the "end sale" by the relative date; you have to set it manually. Review Source Response from VBO Tickets December 4, 2017 Hi Chris, Thank you for the positive feedback you provided for VBO Tickets! We pride ourselves on our reliability track-record and responsive, professional Customer Support. We also appreciate your constructive feedback and will continue to make ongoing improvements to the system. We currently provide solutions for fifteen CSz Cities and have built some wonderful features specifically for the CSz organization over the years. We greatly value your business and all of your feedback. Thank you for being a valued client! Rique Villa VP of Sales VBO Tickets SG Steve G. Director of Music Engagement, Events, and Marketing Music Used the software for: 6-12 months ### "Amazing Service for Smaller Organizations" October 11, 2023 5.0 VBO has been a game-changer for us. We are a small school with a small staff, and finding a box office platform that allows for all of the features typically reserved for larger-scale operations has made it possible for us to bring all of that functionality and flexibility to our patrons. It was no easy task finding a vendor that scaled to our relatively small size, and we were so happy to find that VBO did just that. Our processes have been streamlined and simplified tremendously, and we've been able to turn our attention even more toward our guests. Thanks to everyone at VBO for making this all possible for us! Pros All the features of a large-scale events organization are available to smaller institutions with smaller budgets. Cons Not really a con, per se, but there are a TON of features, which necessitates a lot of back end settings. Takes a while to wrap your head around, but once you get it, the system basically runs itself! Review Source PH Peter H. Box Office Manager Performing Arts Used the software for: 2+ years ### "Easy to use, robust and affordable" March 14, 2017 5.0 This a very robust system which allows us to manage ticket and subscriptions as well as class registrations in one single platform. VBO is very cost effective given the numerous features it offers. Our organization produces 10 productions annually, as well as dozens of classes, and our summer camp program, all of which we sell through VBO. Our customer base is very pleased with the online interface, which allows them to complete ticket purchases and registrations with clarity and ease. On the back end, basic sales transactions are very easy to complete with minimal staff training. Even more advanced features, like event setup and season ticket programming, are very streamlined and require far fewer steps than many other systems which I have used in the past. At the theater, we make us of the VBO app, which allows for speedy guest check in. The app also allows house staff to access ticketing information on their check-in device, without having to send patrons back to the box office should questions regarding ticketing arise. Overall, this product is extremely affordable, especially compared to similar products. We have been very happy with our relationship with VBO, and we have received a lot of positive feedback from our patrons as well. Review Source TR Tyrone R. Director Entertainment Used the software for: 2+ years ### "VBO Tickets - A Complete Solution" March 23, 2017 5.0 CaribTix has special needs from ticket printing and online ticket sales, to mobile apps and ticket validation... The team at VBO has responded to ALL requests. One example: Several CaribTix clients use physical thermal tickets so we offer the service in addition to online ticketing, VBO was able to facilitate the import of printed thermal tickets so both physical and online tickets reside in the same database. Additionally, VBO was able to design an app to facilitate the sales, statistics and validation of all tickets online or offline. This has allowed us to provide a Closed Loop Solution for our clients. VBO is a very feature rich and robust platform... Additionally, the team is very helpful and responsive to support and new feature requests. Pros Robust features and functionality that covers many needs/requirements of today and some that may be needed in the future Cons A little difficult to navigate Review Source DB Dorothy B. Treasurer Entertainment Used the software for: 2+ years ### "Terrific support" June 22, 2019 5.0 Ticket sales are a breeze. We are able to track memberships easily and without error, which is huge. Pros VBO created custom programs for us at no extra cost and were super responsive all along the way in our transition. It manages much more than just ticket sales - our membership program with four levels, comp tickets for our cast and crew, merchandise sales, discount prices for our members, emails to members when their memberships are going to expire and lots more. Cons It is fairly expensive, but we have the cost added to the ticket prices as a fee. Most buyers are used to such fees and do not complain. It is fairly complex, so it is difficult to keep our box office volunteers trained to use all its functions. Review Source KS Katrina S. Administrative Assistant Performing Arts Used the software for: 2+ years ### "Farimont Opera House Review" June 3, 2019 5.0 We are saving time and giving the customers a chance to go online to purchase tickets themselves. Before it was call/ stop in only and recorded on paper. Pros I like that we have the ability to use an online ticketing system, it has made our work so much easier. Cons Sometimes when I have selected tickets and I go to apply the customer to the tickets, it essentially locks the tickets and we have to go reclaim them one by one, which can be time consuming if they are buying multiple tickets. Reason for choosing VBO Tickets Unsure of final decision process. Review Source ARA Achmed Rauff A. Executive Director Information Technology and Services Used the software for: 2+ years ### "Powerful and Flexible" June 11, 2019 5.0 Go to market times are faster once familiar. Support is thus far is good but we are really hoping that response times would be better. Pros It's immense features that enables new ways to create sales and promotions. Fits almost all types of events at any scale. Cons There is a learning curve that requires sufficient training and familiarity. Due to the sheer number of features it is easy to get overwhelmed. A stronger build it email blast for CRM would be good to have instead on relying on 3rd party integration. Review Source BL Brian L. Fine Arts Director Entertainment Used the software for: Less than 6 months ### "New box office" December 16, 2016 5.0 We recently switched to VBO following an extended agreement with a different box office software company. The customer service features of VBO are unsurpassed. We are thrilled with the experience we are able to offer our patrons. What we are having issues with currently is the promise of a report that will help with all of our needs. We, or course, understand that all things take time and that everything good is worth waiting for. Unfortunately, we have had to make due with a hunt and peck method of reporting to both our business office and and marketing department for sales data. It is there, but it is currently far from user friendly. The staff at VBO continues to be extremely helpful in helping us find solutions to our problems, but it is not the panacea that we were hoping for. Perhaps a Christmas present of the new report is on the horizon so that the internal users can also experience the expediency that our patrons are witnessing. I still strongly recommend VBO to anyone who is interested in a box office system. I will give it an even stronger recommendation once the new report is available. Keep going, guys! The finish line must be close. Pros customer service. On line and hand held user friendliness. Cons The report structure. We need to be able to report in a more direct fashion instead of making due. Review Source Response from VBO Tickets December 16, 2016 Thank you for your review Brian. We hear you! And, yes we are working on it. Reporting is a challenging prospect as everyone wants something a little different. We are working to provide reporting structure that is migrating away from canned reports to user selectable output. It will be worth the wait and we thank you for working with us. AO Alexis O. Sales & Events Coordinator Performing Arts Used the software for: Less than 6 months ### "Great company and a great product!" April 12, 2022 5.0 The staff is incredibly friendly and really cares about their customers. Pros CRM Software, Reporting, Coupon Codes (all features we didn't have access to with our previous software) Cons Some minor nuances (having to hit the print button twice to print tickets, etc.) but most everything that I want improved is at least considered when I mention it. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reason for choosing VBO Tickets Friendlier staff Review Source TD Theresa D. Director/Producer Entertainment Used the software for: 1-2 years ### "Very Satisfied Community Theater User" June 10, 2019 5.0 It has completely changed how we do business. Our system was extremely manual and now everything is automated. In addition to using it for tickets, we use it for camp registrations as well as audition registrations. This has simplified our internal processes greatly. Pros The user friendliness is what I value most about VBO. It is extremely easy to use and to problem solve with. There are different levels of functionality so some people may use it minimally while others in your organization can learn the more in-debt features. Cons Some of the event setup seams redundant. I wish there was a better way to copy one event into the next. Review Source JD John D. Operations Director Entertainment Used the software for: 2+ years ### "Best ticketing partner, ever" March 14, 2017 5.0 Having used other ticketing services, VBO has been a strategic partner with Tabard in every sense. We have grown with them as they have continually improved the quality and functionality of software over the years. What truly stands out is their attention to personal service and making sure that things work correctly for the client, and that the client knows how to best use their immensely capable platform. I couldn't be happier with VBO. Pros Flexibility, complete feature set, sophisticated integration, ongoing product improvements, such as reporting and CRM Cons There are some rough edges as you dig behind the scenes, but things get better month after month. Review Source FI Franco I. Artistic Director Performing Arts Used the software for: 2+ years ### "Wonderful support. Indispensable tool." December 6, 2016 4.0 We use VBO for almost all our class registrations as well as our home season ticketed concert. The support team has been supporting us from the very beginning: - Listening and implementing our suggestions to make the tool work for our needs. - Always available when we need to reach them. - Their overall passion for serving the arts community and making their product better. Pros Support: Extremely responsive to the customer needs. Cons Even though it was not originally designed for class registrations we've used VBO for this. There are some things that our staff would like to see to help make things easier so it's up to us to let VBO know. Review Source CP Christian P. Director of Operations Performing Arts Used the software for: 2+ years ### "Best value ticketing software, amazing management" March 14, 2017 4.0 VBO Tickets has been a great partner. Senior staff is unwaveringly willing to make changes to improve the effectiveness and efficiency of their product. The software has grown by leaps and bounds since it's inception and Management continues to improve the product on an almost daily basis. The reporting function could be more robust and customizable, but if I know VBO, upgrades are probably already in the works. I consistently receive ticketing system demos to keep my options open, and truly believe that there isn't another product on the market that even comes close to what VBO offers, at this price point. Pros Customizability Review Source CK Chris K. Customer Relations Manager Non-Profit Organization Management Used the software for: 2+ years ### "VBO is the BEST!!" June 28, 2016 5.0 First off, the company's customer service is top notch. Whenever I had a question or suggestion, they were understanding and worked really hard to get that project done within the day! Their customer base is small so they spend time with every customer creating a customized approach to ticketing. Pros Customer Service Coding Knowledge Wide Variety of products Cloud based Easy to get a hold of Flexible All in One ticketing (CRM, POS, Assigned and General Seating, Reporting, data tracking, discounts, donations, merchandise and more!) Cons None. Review Source JF Josiah F. Entertainment Used the software for: 6-12 months ### "Great for Superior Control" March 16, 2017 5.0 After looking at a lot of different ticket agents we found VBO tended to be comparable price (even on the less expensive end of the spectrum) and offer the best range of control over what we can do. The best part about this company however is that if there is ever something that we needed that is not already integrated into the system their fantastic customer service agents immediately get to work getting it to work for us. The only concern that I have with them is that because of all the control that they give to us it has taken a long time to get it to work the way we want it. Overall though, fantastic! Review Source Response from VBO Tickets September 8, 2017 Hi Josiah, Thank you for the positive feedback! Not only do we pride ourselves on delivering unique ticketing technology and a feature-rich platform, we also value Customer Service as much as our clients do. I'm happy to hear you received excellent service when it came to meeting your organization's needs! If you ever need anything in the future, we're here for you. Thank you again! DG Donny G. Marketing Director Entertainment Used the software for: 2+ years ### "Reliable and Flexible" December 6, 2016 5.0 As a mid-sized nonprofit theatre, VBO's services have been invaluable to us. The front-end ticketing experience is second-to-none, and we've been able to customize it to fit our needs perfectly. With our old ticketing platform, customers had to leave our website to buy tickets -- now, it's a seamless experience. The VBO team's customer service and flexibility has been another major plus for us. They've helped us grow by implementing new features and designing solutions to fit our changing needs. Pros Flexibility, ease of use, customer service. Cons Learning curve. Review Source TR TIiu R. Patron Services Manager Fine Art Used the software for: 2+ years ### "San Francisco Playhouse loves VBO." March 14, 2017 5.0 Customer support representatives are very responsive, and if what I need isn't possible in the system, they will build it for me. It's a powerful CRM that's user-friendly, my favorite ticketing system I've used so far (I'm familiar with 3 including Tessitura.) We've been trying to integrate it with salesforce, which has been a bit of a bother, but that's not my department! Pros Responsive, quick, user-friendly Cons updates sometimes come with no warning, Salesforce integration has been troublesome for our development team Review Source JB Julia B. Administrative Director Performing Arts Used the software for: 2+ years ### "Great Service" March 22, 2017 5.0 The VBO team is great! They are always available to assist with use of any part of the product, and they really try to customize it so it works specifically for your company. Pros It's pretty easy to use. It has a lot of features. The customer service is amazing. Cons I don't always catch when there are updates, and so sometimes I am behind on new features. I wish there was a bit more customability with the CRM aspects of the software. Review Source SC Shawn C. Owner Entertainment Used the software for: 1-2 years ### "Music City Male Revue " June 17, 2019 5.0 The system works and they have helped us sellout almost every weekend. Pros It works every time my Customers want to purchase tickets . Once I Locate on the site it’s very simple to add more tickets. Cons We have a very hard time navigating the tasks we want to do. However if any questions come up VBO are always helpful in showing us the steeps. Review Source JP Jekeva P. Marketing and Facilities Manager Entertainment Used the software for: 2+ years ### "VBO is an Excellent Tool! " December 22, 2016 4.0 If you are not computer savvy, learning VBO can be a bit daunting, but the customer service team is excellent. Each time I call them with a question, I talk to a real person who is helpful and kind. VBO is really good for tracking information and allows you to alter your ticketing info and events with ease. The mailing system for customers is OK, but they work well with other institutions such as Mailchimp to make e-newsletters a cinch. Creating pricing deals for customers is also quick and easy to do. Pros the discounting system is great, it was really easy to create special deals. The ability to add marketing into the receipt was good. Cons It is not a one-stop site. Things like creating a birthday club for our fans was extremely difficult. Newsletter features were very nil. Review Source BH Bill H. Media Lead Entertainment Used the software for: 6-12 months ### "Fantastic Service That Keeps Getting Better" June 10, 2019 5.0 I've been selling tickets with VBO for nearly a year and I'm glad to be doing so! Pros VBO Tickets is well rounded and can ultimately be shaped to be a solution for anything you need to get done. I have always been able to implement changes to my sales, and when I can't find the solution myself, the support team is always able to quickly let me know what to do. Cons As an ever improving service, sometimes you can get confused by older demos and setups. Review Source AY Anne Y. Development Director Entertainment Used the software for: 1-2 years ### "Good option for small orgs" December 16, 2016 4.0 VBO has a lot of really great features that were not available in our previous ticketing system. We especially like the fact that their ticketing pages are embedded into our web pages so the customer sees a seamless site from start to finish. They are continually making upgrades to all areas of the software which mean they're constantly improving. Their reporting features are not as intuitive or malleable as we'd like. It would be great for them to add a custom reporting center where the client can build their own reports based on specified criteria. Hope they do that soon! Review Source Similar Products Featured