# Page 3 | VBO Tickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is VBO Tickets the right Event Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139984/VBO-Tickets/reviews --- VBO Tickets 4.8 (84) [View alternatives](https://www.capterra.com/p/139984/VBO-Tickets/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of VBO Tickets ## Showing most helpful reviews Showing 51-75 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SLT Sheryl Lynn T. Marketing & Development Non-Profit Organization Management Used the software for: 2+ years ### "Best all-in-one ticketing and CRM system!" July 20, 2017 5.0 Pros That the software can do anything you need to do within ticketing, registration, donations, memberships and a CRM to keep track of it all! Cons It's a good thing, but because the system does so much it can be a little complex for novice users/non-techy people. Review Source LB Laurel B. Development Associate Fund-Raising Used the software for: 2+ years ### "Super Easy and Responsive" March 14, 2017 5.0 We have used VBO for the past few years as the ticketing platform for my nonprofit organization's signature event, the Hoot & Howl. This party pulls in a guest list topping 750 people, and I really appreciate being able to use a friendly interface for both paid tickets and consignment tickets (for our sponsors). My technical assistance questions are always answered promptly, we receive electronic invoices in a timely fashion, our guests find VBO easy to use, and it's a tremendous help when it comes to check-in the night of the event, as well. Pros Easy to use- both for our guests and on the back end. Enough bells and whistles to be useful, but not so many that it's all just too bewildering. Cons I haven't yet figured out a way to de-segment guests from donors when it comes to targeting email addresses, but I'm sure it's doable. Review Source MD MICHAEL D. Owner Entertainment Used the software for: 2+ years ### "VBO" October 16, 2018 5.0 Customer service through VBO was amazing. They help walk you through every step so it makes set up and delivery of your products super easy Pros Easy to use. This software takes the guess work out of selling tickets online Cons It’s a little on the pricey side. We are a very small theater and it ended up being a little too expensive for us Review Source LD Lauren D. Treasurer Performing Arts Used the software for: Less than 6 months ### "Easy to Work With!" June 15, 2019 5.0 The sales and customer support team at VBO are great. They're always easy to get in touch with and very helpful. Getting started with their services only took a few days and was really painless! Pros There are tons of great things about VBO. I love that it looks very professional and easily integrates with our existing website. The backend platform is fairly easy to navigate once you get familiar with it, and there are tons of ways to customize your events. Cons You do sometimes have to jump around a bit as certain features only exist in certain places (you cannot create a new event pricing template from the event creation section, for example), but once you understand the flow it's pretty quick and easy to use. Review Source LW Luke W. Owner Entertainment Used the software for: 6-12 months ### "Not Always Practical" June 3, 2019 4.0 It's been okay, but hard to get in touch for immediate contact without having a VBO support phone number and having to email only. Pros I like that we were able to seamlessly integrate it within our website. Cons The small things that don't make sense for us (i.e. ordering of shows in drop down menus), inability to customize for our specific needs. Review Source SLT Sheryl Lynn T. Marketing Director Education Management Used the software for: 2+ years ### "What A Treasure!" March 30, 2017 5.0 VBO has been an amazing addition to our online experience for our customers! The system is robust yet user friendly and the VBO staff is a pleasure to work with. Pros Customization Cons Need some experience with computers/software Review Source BR Bea R. Project Manager & Women Entrepreneurship Conference Director Higher Education Used the software for: 1-2 years ### "Outstanding Customer Support" June 10, 2019 5.0 The best part of my experience with VBO is the exceptional customer support. Ben, in particular, is highly responsive and dependable. The video tutorials are helpful, and they can troubleshoot pretty quickly. Pros The ability to create recurring events, and to pull various kinds of reports. Cons It's not intuitive (for example, to change the venue of an event, I have to remember to go "Manage Event Dates") and still am having trouble syncing to Constant Contact. I use Customer Support often, who have been extremely helpful. Review Source AZ Aimee Z. Used the software for: ### "VBO Tickets - Great software for nonprofits!" March 14, 2017 4.0 We just started with VBO last summer for our outdoor summer theater festival that has over 14,000 attendees in 8 weeks of performances. VBO staff were able to get us up and running in under two weeks, which was AMAZING. (Although I wouldn't recommend that timeline to anyone -- but they can do it!) The software is very user friendly to our patrons who had no trouble moving to a new user experience, and from the back end, with very little training, our entire staff was able to sell tickets over the phone successfully. The back end reporting does need a little help, but the company has worked hard over the last year to improve the functionality, and I am pleased with what the software is able to do now for us with regard to sales reports and data. Overall, I think it's a great ticketing / subscription / member software for the price and staff support. We researched five other CRM systems this fall and ended up sticking with VBO. I would highly suggest a demo with the company to see if it fits into what you need. And if you're not sure, they seem willing to customize the process so it works for you. Would be great for museums, theater companies, symphonies, ballets, operas, who operate year round, but also for music festivals, etc that need it on the occasional basis. Review Source MC Max C. Box Office Supervisor Performing Arts Used the software for: Less than 6 months ### "VBO Review" June 19, 2019 5.0 Pros The software is fairly flexible and has a very clean interface; both for patrons and theatre staff. The template function makes creating events extremely efficient. Cons A lot of the neat tricks VBO can pull off are not inherently explained. Some features are only applicable to general admission shows and not assigned seating shows (like group sales: 10+ tickets bought at once) and vice versa. Review Source DM Don M. Executive Director Entertainment Used the software for: 2+ years ### "Great Ticketing Software, Great Customer Support" March 15, 2017 4.0 VBO is always responsive to my requests and customer support issues, which is very important when using software that is central to your business. Review Source KK Kasey K. Artistic Director Entertainment Used the software for: 1-2 years ### "LOVE VBO - a lot " March 15, 2017 5.0 VBO has dramatically improved our ticket integration on our website and cut our manual backend work in half! Literally. And their customer support has been outstanding Pros Intervention Flexibility Ease of use Customer service Cons Didn't switch sooner Review Source EE Ed E. Executive Director Entertainment Used the software for: Less than 6 months ### "VBO Tickets ROCKS!" December 20, 2016 5.0 As the Executive Director for Hawaii Children's Theatre, I can say that we have had an absolutely exceptional experience with VBO Tickets. From our first contact with the company to setting up the site and linking it to our own website, to brilliant customer service and support, to well...everything. We have had a great experience. Additionally, my assistant has given me extremely positive feedback about all of her interactions with VBO Tickets and has relayed to me that the response time for addressing any of her questions has been incredible, so much so that she told another community theater company about our experience. Because of our experience, they too are excited about building a new partnership with VBO Tickets. Thank you very much for everything that you have done for us. We look forward to our continued partnership and growth with VBO Tickets! Pros Extremely user friendly. Absolutely TERRIFIC customer/user support. Cons N/A - Seriously, none that I can think of at the moment that is VBO Tickets' issue. I wish that Square was a little easier for them to work with, but that is NOT their issue. Review Source CW Carter W. Box Office Manager Entertainment Used the software for: Less than 6 months ### "The BEST Ticking Service We've Found" March 16, 2017 5.0 As a small nonprofit community theatre, ticketing services can often be way more complicated than what we need. When we discovered, we were not aware just how amazing they would be at customizing our experience for our small theatre. The customer service ALONE is worth the cost of use. If I ever have a question on how to do something and can't figure it out, they always respond promptly with more information than I would normally expect. I cannot recommend VBO Tickets enough, they're AMAZING! Pros Customer service, ease of use, low service fees, prompt response, website integration Cons It has it's minor bugs but they ALWAYS look into them when you bring it to their attention Review Source DB Dottie B. Used the software for: ### "Amazing quality and support" December 16, 2016 5.0 VBO's willingness and ability to create special programs for us, a small community theater, continues to amaze me. It has allowed us to move our service up another level, and to rely less on one person (me) so that I can envision passing the ticketing/membership function on to someone else. The only suggestion I would make is that structure is needed in the overall training program. I am now at the point where I am wrestling with reconciling sales in VBO/Stripe/my bank account/chart of accounts and it is very difficult and non-uniform. Key information that I need (what was purchased - a subscription or tickets, and tickets to what event) are not passed over into Stripe, so I have to do a cumber reconcile process in order to allocate a deposit among the various bookkeeping accounts. I would suggest a chat feature. Stripe has it and it has really helped when I have questions. Review Source GF Gregg F. Manager Music Used the software for: Less than 6 months ### "Brilliant offering " June 24, 2019 5.0 I am utilising VBO for the bands I manage and it has been by far the best platform we have had the opportunity to work on. Pros VBO Tickets had been by far the easiest and most user friendly online ticketing system I have made use of. Cons There was nothing I didn't like about the platform. Review Source SW Stefanie W. Used the software for: ### "VBO Tickets is Great!" March 29, 2017 5.0 Very powerful and flexible system. Love that it is cloud-based & updates are FAST & continual. Excellent cashier/box office system for operators & POS experience for patrons. Seamless & good-looking embed on ticketing webpage. Longer learning curve for main admin person, but that comes with depth of features. Excellent phone customer service: shout-out to the customer support! Excited about app for sales & scan management in cellular-only environments. Good how-to vids; keep going with more, please. Looking forward to those reporting upgrades, too. Pros Customer experience & POS for box office operators (ever-changing set of volunteers), Feature-rich, web embeds, cloud-based Cons slow printing still a problem at Paly box office. Review Source CC Chris C. Used the software for: ### "Functional, Flexible, and Fast Customer Service" December 16, 2016 5.0 VBO offers a highly functional and flexible platform for managing ticket sales.There are many useful options for organizations of all types and sizes. Customer service is very quick, and VBO is often willing to add or modify functionality based on client input. The system interface can be a bit overwhelming at first, but VBO provides as much training as you need. And the price could be lower given an increasingly competitive market. Other providers are catching up at lower prices. Review Source LM Lisa M. Director - Alta Vista Drama Club Entertainment Used the software for: 2+ years ### "VBO works great for us" March 17, 2017 5.0 We have had a great experience with VBO. The system has all the functionality we need. It is very customizable. If we every need help figuring out how to make the system work the way we need the customer support is very responsive. Pros Customizability Easy of use for the end user Customer support Cons Sometimes it is hard to find the setting I am looking for in the admin site Review Source CM Charles M. retired Computer Hardware Used the software for: 2+ years ### "One SJWS user" March 14, 2017 5.0 Generally quite positive. Some of the menus are confusing, but once familiar with them, the information I need is easily available. I have experienced no bugs in my interactions with the software. Pros No bugs. Has lots of user options for getting sales reports. Cons Some menus hard to figure out initially. Some "lists" of customer orders print out awkwardly. Review Source EG Erin G. Administrator Performing Arts Used the software for: 6-12 months ### "We LOVE VBO" March 14, 2017 5.0 Vbo Tickets is an amazing company with customer service to match. The software is complex, but they will walk you through anything you need and we have been so happy with the functionality of what we can do. Pros The amazing amount of options we have to use. Cons It's not super user friendly. Review Source AB Andrew B. Used the software for: ### "Great software, wonderfully responsive company" March 27, 2017 5.0 We've been working with VBO Tickets for several years and have been nothing but happy. The software is extremely flexible and configurable, allowing us to sell tickets for shows and workshps, with add-ons like merchandise and snacks. But better than that, the team at VBO Tickets is extremely responsive to support requests and feature ideas. On more than one occasion they've tweaked features based on our suggestions, and any time we've needed help with implementation or figuring an issue on our end they've been fast to respond. Review Source JS Jeanne S. Used the software for: ### "VBO Tickets services for the Steinway Society of the Bay Area" March 14, 2017 4.0 The online ticketing service Steinway Society of the Bay Area used prior to switching over to VBO Tickets was not growing with our changing needs. The VBO Tickets staff addressed our priorities, concerns, and future needs and seamlessly got us up-to-speed so we didn't miss a beat during the middle of our busy season. We're excited about all the features that are available to us as we expand our marketing and customer base. Thanks VBO! Review Source KT Kent T. Used the software for: ### "Great Software and Support" March 14, 2017 5.0 Our band has used VBO for many concerts over the past 5-6 years with great results. We've used assigned seating twice with zero errors. The amazing thing about VBO is their superb customer support --- always there to help in any way they can. They have truly helped our band get to the next level and help us maximize our audience. We highly recommend this service. Review Source PW Phil W. Used the software for: ### "VBO knows what they're doing" March 14, 2017 5.0 We've sold tickets to our events on a number of platforms, most of which were just fine. But VBO actually helped design a platform for us, taking into account what our company needed. So naturally we use that one now. They're easy to reach and will work through issues with you on the phone. And they're good guys. Review Source WB William B. Box Office Manager Performing Arts Used the software for: Less than 6 months ### "All-in-One Package for your Ticketing Needs!" July 24, 2019 5.0 Pros Great integration with mobile and tablet devices and a great feature set that doesn't leave anything out, including selling merchandise and memberships. Cons Even with personalized pricing, they couldn't beat our current ticketing CRM. Review Source Similar Products Featured ## Related categories [Ticketing](https://www.capterra.com/ticketing-software/)[Event Management](https://www.capterra.com/event-management-software/)