Who Uses This Software?

We are a business and marketing technology firm that specializes in tools for the hospitality industry.


Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SkyWire
  • www.skywire.com
  • Founded 2005
  • United States

About SkyWire POS

SkyWire POS is an advanced system with integrated table management that notifies servers when a table is seated, updates hosts of table status, tracks discounts and guest spending, and allows for configuration, reporting, and system management from anywhere with an internet connection. Our POS also sends outbound promotional campaigns and trackable coupons, secures your credit transactions with P2PE, and works on a self-healing database that will never leave you without vital data.


SkyWire POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

SkyWire POS Reviews

Bartender

May 27, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Our company has had this POS system in for over 3 weeks. System constantly freezes or goes down. Tech support on graveyard takes over an hour to respond. Can't close out or start tabs. To many steps just to put in a simple order or comp drinks. Maybe this POS shouldn't be in a gaming bar.

Vendor Response

by SkyWire on May 27, 2015

We are currently working on upgrading the hardware and increasing the network connection to better suit the environment of a gaming bar and address the needs of our customers. We appreciate you taking the time to give us your feedback!

Solid product and service

Mar 13, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system was easy for us to learn and implement. Any time we have needed any additional materials or assistance, we have gotten a quick and helpful response. Great tech support and the system is very user friendly. Very pleased with our results and overall experience.

Still growing and improving - flexible, responsive CS makes growing w/them easy

Dec 30, 2014
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: First a context - this is a new POS system, and so not all the on-the-floor or reporting functionality that we want is there yet. However, the management support and customer service are incredibly hands on, pro-active and responsive. The relationship with Skywire always feels more like a collaboration than as a customer.

PROS:
- Any problems/questions/requests are responded to within minutes. Because the system is cloud-based, our Skywire rep is able to instantly diagnose and troubleshoot our system remotely. Our service, 'how-do-we?' and data request calls have all been resolved to our satisfaction quickly.

-Easy interface that anyone can use. We are a teaching restaurant, and Skywire is often the first POS our students have been introduced to. The interface is intuitive and easy for our students to learn quickly.

-Menu and floor-plan updates are very easy.

-Reservation/table management/POS functions data integration - this is a big draw for us - the integrated data (from guest reservation to check drop to turn) is valuable for planning purposes.

CONS:
-Reporting functions are still developing. We are hoping to do some deeper analytic with our sales data, and that functionality is still being developed. Raw data is accessible, but the custom report-building functionality that we're looking for is still in development. Granted, we are requesting flexibility that most restauranteurs likely will not be using.

-We are looking for more custom order printing capabilities into the kitchen.

Vendor Response

by SkyWire on December 30, 2014

Despite requesting flexibility that most restauranteurs likely will not be using, we look forward to fleshing out the reporting and custom printing functions in the future to meet any and all desired scenarios. Thank you so much for the review!