SkyWire

SkyWire POS


3.5 / 5
2 reviews

Who Uses This Software?

Primarily catering to to the gaming, hospitality, and service sector providing sectors, it is a restaurant POS solution that helps with features such as order management, online ordering and more.


Average Ratings

2 Reviews

  • 3.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SkyWire
  • www.skywire.com
  • Founded 2005
  • United States

About SkyWire POS

Point of Sale Optimized for Gaming. With SkyWire's extensive suite of integrations, comps, coupons, points, and promotions are effortlessly redeemed. Standard and custom integrations available. Enterprise capabilities with the ease of a small scale system, SkyWire leaves the headaches of other systems behind. PCI Compliant & GDPR aware, protect your guest and company with the ultimate security.


SkyWire POS Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

SkyWire POS Reviews


Still growing and improving - flexible, responsive CS makes growing w/them easy

Dec 30, 2014
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: First a context - this is a new POS system, and so not all the on-the-floor or reporting functionality that we want is there yet. However, the management support and customer service are incredibly hands on, pro-active and responsive. The relationship with Skywire always feels more like a collaboration than as a customer.

PROS:

- Any problems/questions/requests are responded to within minutes. Because the system is cloud-based, our Skywire rep is able to instantly diagnose and troubleshoot our system remotely. Our service, 'how-do-we?' and data request calls have all been resolved to our satisfaction quickly.

-Easy interface that anyone can use. We are a teaching restaurant, and Skywire is often the first POS our students have been introduced to. The interface is intuitive and easy for our students to learn quickly.

-Menu and floor-plan updates are very easy.

-Reservation/table management/POS functions data integration - this is a big draw for us - the integrated data (from guest reservation to check drop to turn) is valuable for planning purposes.

CONS:

-Reporting functions are still developing. We are hoping to do some deeper analytic with our sales data, and that functionality is still being developed. Raw data is accessible, but the custom report-building functionality that we're looking for is still in development. Granted, we are requesting flexibility that most restauranteurs likely will not be using.

-We are looking for more custom order printing capabilities into the kitchen.

Vendor Response

by SkyWire on December 30, 2014

Despite requesting flexibility that most restauranteurs likely will not be using, we look forward to fleshing out the reporting and custom printing functions in the future to meet any and all desired scenarios. Thank you so much for the review!

Solid product and service

Mar 13, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The system was easy for us to learn and implement. Any time we have needed any additional materials or assistance, we have gotten a quick and helpful response. Great tech support and the system is very user friendly. Very pleased with our results and overall experience.