# Gorilla Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gorilla Expense the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140010/Gorilla-Expense/reviews --- Gorilla Expense 4.7 (176) [View alternatives](https://www.capterra.com/p/140010/Gorilla-Expense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gorilla Expense Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DS Dakota S Personal AssistantReligious Institutions, 501 - 1,000 employeesUsed the software for: 6-12 months. “What I like most about this software is that you are able to upload receipts to the drafts and easily upload expense reports within minutes.“ January 24, 2023 CT Carol T Senior AuditorReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “The only thing I don't like is when you use the same code, when you copy a previous code you must still scroll down and locate instead if just taking you where you left off.“ September 23, 2021 Maddie T System AdministratorInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “With the help of Gorilla Expense, I was able to keep track of all of my company spending in one place.“ May 20, 2022 ll lauren l Speech PathologistE-Learning, 10,001+ employeesUsed the software for: 1-2 years. “Not entering information the way it was supposed to be has cost me a couple hundred since my reimbursements were denied once submitted.“ December 1, 2021 lc lauren c CRM ManagerBuilding Materials, 501 - 1,000 employeesUsed the software for: More than 2 years. “This has been an instrumental app for our employees and made it even more efficient for our A/P to process expenses in a timely manner.“ September 21, 2021 lh laura h accounting supervisorFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “The slowdown of having to wait for a screen to catch up once saved button is hit is a bit frustrating.“ September 21, 2021 Maddie T System AdministratorInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “When it comes to cost reimbursement, GorillaExpense is a breeze to work with.“ May 20, 2022 lh laura h accounting supervisorFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Transitions between screens tend to be very slow when saving transaction info.“ September 21, 2021 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CPA Health, Wellness and Fitness Used the software for: I used a free trial ### "Almost" October 10, 2018 4.0 Pros Ease of use was the biggest factor. The introduction was informative and communication effective. Cons Not as widely known as some others which makes some apprehensive. Review Source DJ David J. GP Support Logistics and Supply Chain Used the software for: 2+ years ### "Gorilla Expense Makes Expense Reporting Seamless and Comprehensive" October 11, 2018 5.0 Our experience since we started using Gorilla Expense for company wide expense reporting has been outstanding. The support we get from their team is always prompt and attentive. We also have the ability to use the reports provided in the web application to break down which companies we do a lot of business so that we can get group deals. Pros We have been using Gorilla Expense for a few years now and couldn't be happier. Their support team is the most accommodating group I have ever relied on. The web and phone application's user interfaces are extremely easy to navigate and provide a transparent view of a users expense report throughout the approval process. The phone app also makes it easy to capture receipts on the go, very useful so you don't need to worry about losing your receipts. Cons Sometimes the web app logs me out immediately after I log in. Review Source Response from Gorilla Expense October 15, 2018 David - Thanks for the review. If we can help further in any way, please do not hesitate to contact us at support@gorillaexpense.com. - The Gorilla Expense team lL lauren L. Speech Pathologist E-Learning Used the software for: 1-2 years ### "Gorilla Expense User" December 1, 2021 3.0 Overall, I think this system serves its purpose but could be more user-friendly in the layout and with directions for the different steps and different actions. Pros I like that it allows me to add all my expenses with receipt photos and details within one location to submit for approval. Cons As a user for reimbursement purposes only, it would be nice to have a step-by-step direction for adding everything necessary. It is hard to figure out initially and can be hard to remember when you rarely use the system, like me. Not entering information the way it was supposed to be has cost me a couple hundred since my reimbursements were denied once submitted. Review Source CH Caleb H. HR Specialist Human Resources Used the software for: 2+ years ### "Gorilla Expense is the only way to go!" September 21, 2021 5.0 Employee Spending is easily solved with this software. Pros Ease of use when tracking expenses related to work, wether it be mileage tracking, corporate expenses, or travel! Cons I would love to have more export options when tracking expenses for my personal workbook. Review Source HH Howard H. Senior Accountant Insurance Used the software for: 2+ years ### "A Senior Accountant's Review" June 5, 2019 4.0 Gorilla Expense is 100% online, which makes it easy for our sales staff to work from their home in 10 different States. And just submit their expense reports online, which made it more efficient. Pros Gorilla Expense is extremely user friendly. It actually didn't even require training to our users to use it. Plus it has a direct integration with our Dynamics GP, which is our accounting software. Cons The travel reports were not as detailed as we had hoped for. We actually had to use Microsoft Excel to do the travel report for our company's senior management. Review Source ED Eric D. Tech engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good app, can be slightly improved" October 5, 2021 5.0 Goog experience in general Pros Very user friendly, easy to understand. Can reuse some previous data, which is time saving Cons Should be able to search everywhere in the fields by project name, instead of only by alphanumerical order. Also, the app permit sometimes uses for time sheets, but sometimes (like today), only expenses and reports are available. Also, is it possible to add a feature to enable a copy an already approved expense to create a new one, like cell expenses that is coming back every month? Review Source KM Kyle M. Dynamics GP Administrator Food Production Used the software for: 2+ years ### "Great pricing, useful features, best customer service received from a software partner" October 11, 2018 5.0 Gorilla has exceeded all expectations in the T&E realm and we couldn't be more satisfied with the partnership we've established. Pros The software does what it's supposed to do and isn't over-inundated with "features" that don't add value or complications for our business. The result is a platform that's easy to use for our end-users and easy to manage from an accounting/power-user perspective. Cons Sometimes the mobile apps are buggy and require reinstallation for our users. Review Source DS David S. IT Admin Used the software for: 2+ years ### "Excellent product that beats Concur" December 27, 2017 5.0 The only thing the client told me was "We wish we had come across this product sooner" Pros Easy to use, well laid out and a great team to work with, both on the sales and support side. I implemented this solution for a client of mine and we had many unique requirements. The Gorilla team was able to advise us on what was practically possible and workarounds for requirements that were very unique. The AP team loved their Microsoft Dynamics integration. All in all, it was one of the best and fastest implementations we had done. Review Source Response from Gorilla Expense December 28, 2017 David - Thanks for the review. If we can help further in any way, please do not hesitate to contact us at support@gorillaexpense.com. - The Gorilla Expense team MN Mini N. SLP Education Management Used the software for: 2+ years ### "Good tool for employers" September 21, 2021 5.0 A 3/5 overall Pros It's a good tool for employers to track employee reimbursements and pay them accurately. Its helps employers to set limits and make sure only the set amount is utilized. For an employee it's easy to track how much is spent and what the remaining amount is available to reimburse. Cons It's slightly complicated if you are a newbie or not a frequent user. I found it difficult to navigate the whole process since it involves multiple steps such as saving, choosing, submitting, which can be a hassle ending up only with the partial process. I wish there was a das board to quickly look and get an idea of what is available and what was spent, rather than searching it. Probably it might be the employer's fault at not setting it right for the employees. But as an employee, I feel it is slightly challenging to navigate the whole reimbursement process. Review Source VR Verified Reviewer Speech Language Pathologist Education Management Used the software for: Less than 6 months ### "Just Ok" September 25, 2020 4.0 Pros My company has preloaded expense categories I can choose from. Cons It’s not intuitive and you have to go through multiple screens to upload receipts and submit your expense. Review Source HB Hauns B. Master Specialist Education Management Used the software for: 1-2 years ### "Gorilla Expense Review " September 25, 2020 4.0 We used it as a way to be reimbursed for expenses. Having to watch a 30 minute video about how to use it was the first drawback. The fact that there are so many steps and you have to attach files and upload them is cumbersome. Overall it's not worth the time or frustration level to get the reimbursement. Pros I am not an administrator and am not sure how easy it was to integrate with our former system. It has been the most cumbersome and difficult reimbursement system I've every used. Cons We were to watch a 30 minute plus video about how to properly use the app. This was way too much. It's very confusing with so many steps. You have to upload a PDF of receipts and it feels like jumping through a lot of steps for reimbursement. Colleagues have spent over 1/2 an hour trying to load receipts and follow all the steps for reimbursement. I've not even bothered, you lost me at the start with having to watch a 30 minute how to video. I'd rather not get the money reimbursed than deal with the headaches so many co-workers have had. Review Source lC lauren C. CRM Manager Building Materials Used the software for: 2+ years ### "no more paper + less time spent makes me an efficient girl" September 21, 2021 5.0 This has been an instrumental app for our employees and made it even more efficient for our A/P to process expenses in a timely manner. Pros I like being able to get rid of receipts quickly and uploading them into the software on the spot. Cons There is nothing right now from a user standpoint that I need. Review Source CP Claire P. Speech-language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" September 22, 2021 5.0 Pros The simple set-up and process was easy to use. Cons The receipts can be warped when uploaded Review Source DG Deanna G. Speech language pathologist Primary/Secondary Education Used the software for: 1-2 years ### "Gorilla" September 27, 2020 4.0 Pros I like having one place to go to to process all work reimbursement. Cons It's not clear that you have to create a whole package of reimbursement and send those in as a group (or send one in a package). I had added all of my reimbursement forms to the site and expected someone to review them and it took weeks for me to realize that there was an extra step and making that extra step was confusing. I wish there was a better flow and help/info and prompting for what happens next as you move along the process. Review Source MA Michael A. Operations Director Information Technology and Services Used the software for: 2+ years ### "Highly recommend Gorilla Expense" September 25, 2020 5.0 Very user friendly and quick as I snap pictures of my receipts and upload them from my phone throughout the month. At the end of the month my expense report is a simple "submit", couldn't be easier and more efficient! Pros Ease of use on both mobile app and desktop Cons None, love the software! It just takes a few minutes for each receipt and I'm done. Review Source SL Samuel L. Field service Engineer Information Technology and Services Used the software for: 6-12 months ### "Good" September 22, 2021 5.0 Great! Pros Easy to use and easy to input expenses receipts etc. Cons Sometimes slow when opening and when downloading confiurgation. Review Source JL Jake L. Pilot Automotive Used the software for: 2+ years ### "Easy to Use" September 26, 2020 5.0 Pros Easy to use. Quick to use. Good flow to expense entering. Cons Can’t upload multiple receipt images to an expense. Currency conversion sometimes resets while entering expense Reviewing receipt image upload sometimes shows a blurry image. Review Source DS Dena-Lee S. Accounting Manager Education Management Used the software for: 6-12 months ### "Gorilla expense is a great product" September 25, 2020 5.0 We have created better efficiencies with our Manager's approving expenditure reports, efficiencies in the finance department with not having to key all entries in, and reduced costs by less paper. Pros We like the functionality of being able to automate our expense reimbursements and have an app that our employees could easily use. We also like the capability of importing into our accounting software which created better efficiencies in our finance department. Cons We have not found anything that needs to be improved and have had a great experience. No cons that we can think of. Review Source NK Nancy K. account manager Real Estate Used the software for: 2+ years ### "Easy to Use" September 21, 2021 5.0 Pros Ease of Use, easy to submit reports for approval. Cons Coding, but this could be from my company. Review Source CB Craig B. Mechanical Designer Construction Used the software for: 2+ years ### "Gorilla Expense is Great" September 21, 2021 5.0 I have been very happy using it Pros Ease of Use, intuitive. This product allows me to be reimbursed very easily. Cons Nothing so far. It has been a wonderful tool Review Source BR Brian R. Business Consultant Human Resources Used the software for: 6-12 months ### "Gorilla Expense- The Easier Way to Manage Expenses" September 21, 2021 5.0 Gorilla Expense provided me with any exceptional platform to easily manage my business expenses. Pros The ease of use and adaptability. The quick and easy feature set to preload expenses. Cons Did not have a mobile version of software to use, similar to others in the past I have used, or if there was one was unaware of it. Review Source TA Tameca A. Curriculum Quality Assurance Specialist Accounting Used the software for: 2+ years ### "Works well." September 25, 2020 5.0 My overall experience has been good. Pros The software is fairly easy to use and understand. While I am not required to use it often, I seem to be able to navigate it fairly easily. Cons I have no complaints about the software. Review Source jG jaimee G. ops Logistics and Supply Chain Used the software for: 2+ years ### "review" September 21, 2021 5.0 Pros easy to use and submit receipts with the app Cons there is not anything that I do not like Review Source PK Paul K. Technical Specialist Farming Used the software for: 2+ years ### "GE Review" September 25, 2020 5.0 I like it! Pros Very easy to use once you get the basics down. Cons Phone app could be more intuitive. For example the opening screen should list the functions you most likely will do with the app. For example: Add an Expense - it takes two steps and the first one is not intuitive. Why not a button that says Add an Expense - one click and you're in. Also I'd like to see an ability to add a recurring expense so it doesn't need entered every month. Expense could show up and I'd only have to add the receipt. Review Source WO Wladimir O. JMG Specialist Education Management Used the software for: 6-12 months ### "Easy steps to submit, and approved your company expenses" September 25, 2020 5.0 I used this software when I need to submit my expenses for school, and I've been doing it for about a year. I am not a fan of reading instructions, so when I first switch to this new platform I browsed the platform, and I was able to navigate in a relatively easy manner. Since, this software has been a very easy to use tool when it comes to submit my monthly expenses. Pros This software is very easy to use. I am the type of skipping reading the how-to summaries, and I was able to navigate my way through this app without encountering any issues. I have used other apps but Gorilla has done a great job for stability and user friendly platform. Cons I haven't encounter any issues using the software, and the one time I had issues that I got an error prior to submit my expense, was when I forgot to select the item in the expense. In other words, operator error. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.