Who Uses This Software?

Destination boutiques and luxury hotels, 20-100 rooms, but we have customers with >200 rooms. Properties of all sizes can effectively and confidently manage their operations.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
    See pricing details
  • Pricing Details
    Two models to choose from including fixed cost and variable pass-thru
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lodge Tools
  • www.inntender.com
  • Founded 2011
  • United States

About InnTender

Forget everything you believe about Property Management Systems. Forget hard to use, expensive or one-size-fits-all. Forget weeks of training and unresponsive support. And we dont cost you anything. InnTender PMS comprehensive functionality? Immediate customer support? Multi-device training? Newest version access? All Free! We do this for hundreds of customers now. We treat you the way you want your guests treated. Learn more about us at www.inntender.com


InnTender Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

InnTender Reviews Recently Reviewed!

Superior in every way!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really intuitive, flexible and easy to use. We changed from market leader in Finland and never had to regret in any part. Superior in use, features and pricing. Really good and kind customer service. Inntender helped us also to reduce cost and made us more profitable. Now also in Finnish!!!

Cons: Inntender was quite hard to find. So far nothing to complain about this. Everything goes smoothly...!

Overall: Reduced cost and ability to make more sales through different channels and directly from our site.

Great product, great price, great support

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer suport has been great helping us with setup and questions we had along the way.

They are our partners

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: They are more then the only software provider for us - they are our partners.

They have excellent customer service, support and easy training modules. The best is they always work to improve the PMS and customer experience.

Thanks for all your support InnTender Team!

Excellent software, very user friendly and great customer service

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: InnTender made it very easy for myself and my management team to work simultaneously training and updating daily information for guests from satellite offices in 2 countries, the software is easy to navigate and the sales training was very thorough. The customer service is fantastic and they are always quick to respond with requests, questions and data. InnTender is user friendly backed with solid reporting and customized modifications. I highly recommend this software company for hoteliers, rental companies or resorts world wide.

Best PMS available!!

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has switched from a larger brand PMS to InnTender and the switch has by far been one of the best choices our company has made! Customer Service is very helpful and even have training tool to help.

Best I've found...

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I began due diligence earlier this year after taking over a hotel with an antiquated Property Management System. As I searched, InnTender quickly rose to the top; and, I can say (happily) after installing the program that it came as promised. We have, now, been on the program for 3 months and we love it. It is the easiest program to train staff to use; yet, it is robust enough to provide all the information I need to run a turn-around property. The most impressive thing, for me, has been the EXCEPTIONAL support we've received after installing. I had real concerns that they would make the sale and we'd be left hanging with a lame help desk. Fortunately, my fears were unfounded. They have been GREAT!!!

The best hotel management software with which I have worked.

Jan 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is difficult to name one thing because there are so many pluses. Having been exposed to nearly every possible property management program on the market over the past 10 years in the industry, I can say this is the best program with which I have worked. It has a simplicity that makes it very intuitive, while remaining comprehensive in terms of functionality. You'd be hard-pressed to find a more user-friendly product with this much depth.

Cons: There are no 'cons' with this program, because when one has arisen, it has been resolved quickly, and it is in this where you find InnTender's greatest strength: their service.

Recommendations to other buyers: I highly recommend this software. From the fluid processes of front-desk operations (check-ins, check-outs, room tracking, etc) to the expansive database of property management reports, to the value added through its time management tools, to the excellence of their support staff, you'll simply find no superior product on the market today.

InnTender Cloud Based Property Management System (PMS) Hospitality

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The screens are amazing. It's easy to use. The reports are incredible. The housekeeping and maintenance app is a great tool. The reservation widget will revolutionize the business. There are no more weeks of training before an employee can be sent to the front desk. It takes just minutes to train an employee. They also have incredible customer service. The snap feature for highlighting any report, any screen that you have a question on is super cool!

Cons: Compared to other PMS Systems, I'm still evaluating and comparing.

Recommendations to other buyers: If you're using other booking engines, you need to look at the Reservation Widget.