# CRM Analytics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CRM Analytics Software - reviews, pricing plans, popular comparisons to other Reporting products and more. Source: https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud --- # CRM Analytics Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRM Analytics ## What is CRM Analytics? Now, there's nothing between you and the insights you need. For every business user. Explore any combination of data, get answers instantly, and share with your team. From any device, anywhere, faster than ever before. For analysts. Deliver new insights to your business users however, wherever, and whenever they want them. Uncover every opportunity at the speed of your business. ## What is CRM Analytics used for? [Reporting](https://www.capterra.com/reporting-software/)[Dashboard](https://www.capterra.com/dashboard-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $70 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRM Analytics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=CRM Analytics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM Analytics 4.3 (80) VS. [4.3 (329)](https://www.capterra.com/p/119119/Domo/reviews/) Starting Price $70 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (80) Ease Of Use 4.1 (8,028) Value For Money 4.2 (52) Value For Money 4.0 (5,515) Customer Service 4.1 (56) Customer Service 4.0 (5,170) ## CRM Analytics alternatives [4.4 (360)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (15,314)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,089)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,871)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176586/Power-BI/) [View all alternatives](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.6 (15) 73.33% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 4.4 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Graphical representation of data Data Connectors 4.3 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Connect to big data sources Search/Filter 4.4 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Dashboard 4.5 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics KPI Monitoring 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements CRM Analytics 81 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Machine learning method, based on rules, to find interesting relationships between variables in large databases A statistical method, based on Bayesian inference, that expresses unknown parameters as probability statements Compare key metrics for the business against prominent players in the industry Provides a channel for team members to share media files, communicate, and work together Track and report regulatory data to either internal management or external stakeholders Add customized logos and colors to align with company branding Alter the layout and content of dashboards Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Merge data from multiple sources to a single data set Import, collect, and capture data from multiple sources Removes data that is incomplete, inaccurate, or irrelevant from a dataset Clustering or grouping objects based on data similarities Connect to big data sources Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Ability to handle large datasets Track the management and flow of data throughout the organization Graphical representation of data Central repositories of integrated data from various sources Assemble applications and processes by dragging over and arranging pre-built components Store and access documents, forms, and photos in one centralized place Generate reports to assess the financial performance of an organization Software designed for the healthcare industry Form predictions based on past and present data/trends Perform various mathematical calculations using the data Process and analyze large volume of data Information, data and reports that are being tracked over time Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Tracking the status of previously identified performance measurements Reports specific to marketing and associated campaigns Collect and maintain structured information that describes data or content View and present dashboard on mobile devices Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making stochastic model based on repeated random sampling Allows users to manage data from a number of sources Analysis of data sets that contain more than one variable Process and analyze human language in text or audio form Drag and drop/visual interfaces that allow non-tech users to build without writing code Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Share dashboard screen within private user groups Evaluate the degree to which business operations bring monetary gains Publish dashboard publicly on various platforms Share pre-configured sets of data organized and presented in a specific manner with the organization Analyze and gain insights into data in real-time Receive data and information in real time Analysis to understand which of the independent variables are related to the dependent variable Relationship diagram view that arranges items in data based on the relationships between them in a freeform graph. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Generate reports on your own without IT involvement Display aggregated data points on one page for a bird's eye view assessment Apply statistical/mathematical models to sets of data Statistical methods to assist with and maintain quality control of processes Assess the performance of a method by picking a random sample from a normal distribution Ability to present data insights in the form of a story to the audience At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Analyze the expected duration of time until one or more events occur Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Series of data points indexed in time order Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Interact with data visualization elements, such as charts and graphs, to drill down into data Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.2 (80) 4.2 Based on 80 reviews ## Pricing Value for money 4.2 (52) Free Trial [View pricing plan details](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/pricing/) Basic $70.00 Per User,Per Year Value for money 4.2 (52) 4.2 Based on 52 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Google Cloud BigQuery](https://www.capterra.com/p/268689/Google-Cloud-BigQuery/)[ Presto](https://www.capterra.com/p/193000/Presto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (56) 4.1 Based on 56 reviews ## User reviews Overall rating 4.3 Based on 80 reviews Filter by rating 5(39) 4(33) 3(4) 2(0) 1(4) Mentioned topic Sorted by most recent JB Juan B. BDR Computer Software ### "Salesforce: CRM Analytics for all" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 19, 2025 For me, it’s one of the more comprehensive CRM analytics tools because it’s naturally integrated with Salesforce, which has always had a wide range of customizable capabilities. Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent. Pros Salesforce, with its numerous features for analytics and reports, is a perfect business intelligence tool with advanced data analytics capabilities. Its highly customizable nature makes it ideal for businesses of all sizes. Cons The only disadvantage I’ve found about Salesforce, in general, and its CRM analytics capabilities, is that its interface is visually unappealing compared to other systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM ASHLEY M. Office Manager Information Technology and Services ### "Great Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 4, 2025 I enjoy using this platform, i find new tools each day. Pros CRM Analytics was a great tool to keep me organized and informed. Cons Platform was a little hard to navigate at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Deepanshu K. Customer support executive Financial Services ### "CRM Analytics Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2024 Pros Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress. Cons There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Narender P. Senior Customer Support Executive Financial Services ### "Senior Customer Support Executive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2024 Pros We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base Cons To close the generated Service appointment number Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Emily B. Customer Success Associate Transportation/Trucking/Railroad ### "CRM Analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 It is a good tool however there is always room for improvement. Pros The information and tracking purposes. The secureness Cons That the verification code doesn't go to both email and phone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Romeo M. Direttore Newspapers ### "Potente e competente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2024 Si tratta di uno strumento strategico che consente di costruire nel tempo un rapporto solido e duraturo con i propri clienti. Direi che si riesce ad ottenere una soddisfazione tangibile sia dal punto di vista aziendale che per i clienti Pros Ottima la personalizzazione delle interazioni ed eccellente la capacità di tracciare in toto il percorso del cliente in modo da aumentare la fidelizzazione Cons Gli investimenti in termini di tempo e risorse finanziarie non sono trascurabili Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Edgar G. Director Marketing and Advertising ### "Best way for customer analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 19, 2023 Do more with less effort. Pros User friendly and very powerful tool for customer analytics. Cons Maybe it could improve mobile experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Canice Renzie P. Business Development Manager Staffing and Recruiting ### "Salesforce with CA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 16, 2023 While the platform offers a lot of flexibility and customization options, businesses may need to invest significant time and resources into configuring the platform to their specific needs. Pros User-friendly interface that makes it easy for businesses to manage their data and workflows. Cons The price. It's a bit expensive especially for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User 会社員 Information Technology and Services ### "Sales Forceを100%活用できるAIデータ分析ツール" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 20, 2023 Pros 営業担当者でも簡単にデータ分析ができる。SalesForceでもある程度の集計、分析は行えるが、大量のデータを取り扱う場合はCRM analyticsがかなり便利。コーディング不要のAIがレコメンドを出してくれるので、半自動でデータ分析、レポート生成が可能。 Cons ある程度のSales Forceの知識がないと使いづらい。また、ユーザーごとの課金なので、チーム全員で使うとなると割とコストがかかる。 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felix G. Insurance Agent Medical Devices ### "Un excelente panel analitico!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 17, 2023 Pros La plataforma es fácil de usar. Se Pueden ver los datos en la propia herramienta y se pueden realizar cambios de formato en la misma nube. La conexión con otras aplicaciones de la misma casa es un complemento genial. Las opciones de personalización para los informes son un extra. Cons Creo que debido a que este CRM es el líder en este espacio, también viene con muchas herramientas y características, que a veces pueden ser un poco abrumadoras. (Aunque también hay muchas buenas capacitaciones sobre el uso de este software disponibles para ayudar). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/reviews/) Popular comparisons [Google Analytics 360 vs CRM Analytics](https://www.capterra.com/compare/140039-177042/Salesforce-Analytics-Cloud-vs-Google-Analytics)[Microsoft Power BI vs CRM Analytics](https://www.capterra.com/compare/140039-176586/Salesforce-Analytics-Cloud-vs-Power-BI) [Tableau vs CRM Analytics](https://www.capterra.com/compare/140039-208764/Salesforce-Analytics-Cloud-vs-Tableau)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)