# Page 3 | CRM Analytics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CRM Analytics the right Reporting solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/reviews --- CRM Analytics 4.3 (80) [View alternatives](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CRM Analytics ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Success Used the software for: 6-12 months ### "SalesForce is a great tool to manage customers/clients information. It is pretty easy to use. " March 8, 2018 5.0 One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized. Pros SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account. Cons The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use. Review Source TW Tim W. IT-Consultant Information Technology and Services Used the software for: Less than 6 months ### "Artificial Intelligence for Citizen Developers" March 4, 2021 5.0 I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company. Pros Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent. Cons Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated. In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors. Review Source RK Raghunandan K. SR Business Analyst Computer Software Used the software for: 1-2 years ### "SFDC BI Platform" December 15, 2017 4.0 Pros One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt. Cons More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged. Review Source SB Shrikant B. Engineer Computer Software Used the software for: Less than 6 months ### "Excellent analytics cloud as A Best Business Intelligent Application" September 9, 2015 4.0 Pros 1\. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops. 2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily. 3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them. 4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data. 5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses. Cons Data-analysis capabilities aren't well known. - But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature. Review Source EF Eva F. Client Data Quality Representative Insurance Used the software for: 6-12 months ### "CRM Review" January 11, 2023 5.0 Pros This software is so user friendly! I am glad we are switching to it. Cons Nothing needs to be improved, amazing software. Review Source VR Verified Reviewer Purchasing officer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Greatly improved CRM and improved customer engagement" November 4, 2021 4.0 Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it Pros It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction Cons There is a learning curve associated with the use of the software. Training videos would help immensely Review Source VR Verified Reviewer Marketing & Sales Operations Manager Computer Software Used the software for: 6-12 months ### "Superb Analytics Tool" November 7, 2018 5.0 Pros Great analytics tool used to make data driven decisions. Cons You need to be heavily invested in Salesforce products to use this. Review Source AMS Akash Mohan S. Software Engineer Computer Software Used the software for: 2+ years ### "Best Visual Reporting and Dashboard Tool" September 9, 2015 4.0 Pros I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance. Cons We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it. Review Source SP Stormy P. Data Entry Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use" April 29, 2022 5.0 I think that overall Salesforce was for sure a positive aspect of the job that I was hired to do. It was easy to learn and easy to use. It was pretty straight forward and uncomplicated. Pros It was easy to learn to use and easy to switch functions in the usage in my daily use. Cons I think a help feature wouldn't be amiss in the actual program. Review Source VR Verified Reviewer Director, Executive Projects (Office of the DHS Director) Government Administration Used the software for: 1-2 years ### "This software has been useful in my non-profit management experience." March 7, 2018 3.0 Pros The export functionality made it easy to share information with those outside the nonprofit organization. Cons I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool. Review Source LH Laura H. Director of Marketing Computer Software Used the software for: Less than 6 months ### "Pricey - But reaps its returns eventually" December 10, 2016 4.0 As we all know that the standard salesforce out of the box reporting and dashboards isn't that great. This tool mainly looks to eliminate any complaints in regards to that and it definitely does that. The type of lenses and dashboards you can create is amazing! The look and feel of it is very modern and fancy. It has a flat data architecture so it can group, mould and join your data neatly. It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running. Pros Great Interface More granular data reporting Powerful and fast Cons Complex to maintain Doesnt directly sync / integrate with databases. Cant replace something like Mulesoft or Bhoomi. Review Source AM Ayushi M. Associate Used the software for: 6-12 months ### "A great software." November 17, 2017 4.0 Pros provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there. Cons There would be some more features added to it. Still lacks some basic features such as inventory management. Review Source Katherine M. Marketing Assistant Internet Used the software for: Less than 6 months ### "Efficient, but needs updates" January 29, 2019 4.0 We've been trying to implement Salesforce in our business for months, but it's been quite difficult and tedious. It is not a very user friendly platform. Pros It is amazing for our business being able to have all information from our users in just one platform. Cons It needs an update. It is not easy to implement and the user experience is a bit inefficient. Review Source PC Patrick C. CSM Financial Services Used the software for: 6-12 months ### "Overall a good tool" June 29, 2021 4.0 Overall my experience has been okay - not great but also not the worst. Take your time in your search. Pros Powerful analytics at your whim, as long as you know what you're looking for this can be a very powerful tool. Cons The tool can be very clunky and hard to navigate at times. If you dont know exactly what you're looking for it can be difficult. Review Source VH Viresh H. Software developer Computer Software Used the software for: Less than 6 months ### " Wave Analytics Cloud - Delivers new insights to your business users." September 9, 2015 5.0 Pros \-Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly. -Securely deliver any data, from any source via a 100% native Salesforce cloud service. -Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story. Cons \-Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone. -Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone. Review Source JT Julia T. Controller Computer Software Used the software for: Less than 6 months ### "Has been amazing so far!" December 13, 2016 4.0 We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way. Pros Great insights to your data, clean polished UI Cons Training costs and resource availability to get this going. Review Source VR Verified Reviewer Brand Manager Executive Online Education Management Used the software for: I used a free trial ### "Salesfrce the Best Analytics" August 10, 2021 5.0 Pros Easy to understand an use the analytcs tool Cons Its really expensive, many comapnies cant afford it Review Source MG Mateo G. Marketing Manager Retail Used the software for: Less than 6 months ### "Great software" July 11, 2017 4.0 its a good software for small business like mine Pros The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need. Cons they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need Review Source GP Gloria P. Support Engineer Computer Software Used the software for: 6-12 months ### "Perfect Analytics Cloud tool!!" September 9, 2015 5.0 Pros The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable Cons There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more. Review Source GW Gail W. Owner Civic & Social Organization Used the software for: Less than 6 months ### "The Wave" March 1, 2017 5.0 I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting. Pros It's fee and relatively easy to navigate. Cons I had trouble finding where the information went after I categorized it. Review Source RT Reyner T. Accountant Computer Software Used the software for: Less than 6 months ### "Doesnt live up to the expectations" December 10, 2016 4.0 The look and feel of this tool is really good but as you start using it more and more you see where it lacks. Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you. Pros fast and clean Flexible Cons Pricey Too much customization needed Review Source JS Jacqueline S. Marketing and Advertising Used the software for: 6-12 months ### "It's Okay - More Useful for Sales Reps" February 24, 2015 1.5 Pros It keeps track of what you need to do on a daily or weekly or monthly basis. Cons It's not really geared to handle lots of campaign changes. Review Source JV Juliet V. Consultant Management Consulting Used the software for: Less than 6 months ### "Worst analytics tool ever" June 16, 2016 1.0 Pros Salesforce sales team work hard to persuade their client that Wave is what they need. Unfortunately, having no technical background, clients rather rely on Salesforce brand than the actual functionality of the tool. Cons It is not a self-sufficient product, but rather an API with very limited functionality and bugs. Almost impossible to scale the tool, or build something usable once the complexity of tasks increases. Review Source NC Nadia C. Biostatistician Medical Practice Used the software for: ### "Analytics Cloud Review" October 6, 2016 5.0 Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org. Pros Ease of use. Cons Doesn't come with our instance/requires some integration. Review Source DG David G. Used the software for: ### "Extremely easy to use" October 6, 2016 5.0 Extremely easy to learn this very powerful analytics tool. But needs to be easier to integrate outside data. Pros Easy to ise Cons Outside data hard to bring in Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.