# Alpega TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Alpega TMS the right Transportation Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140044/Alpega/reviews

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Alpega TMS

4.1 (59)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Alpega TMS

Ease of use

3.9

Customer Service

4.2

## Showing most helpful reviews

Showing 1-25 of 59 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nandkumar B.  
Import Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Translot"

June 24, 2019

5.0

The overall experience has been great. Executives have been of great support during the implementation phase of the software. It has allowed us for smoothly transitioning all the parts of the delivery process over this tool.

Pros

ITs easy to use and provides visibility to all stakeholders. Furthermore, it reduces our work as it links the company make the delivery and the team internally who receives it.

Cons

That it is not capable to report multiple shipments under one delivery

Review Source

Response from Alpega

June 26, 2019

Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

AT

Aimie T.  
Supply Planning Coordinator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Alpega (Transwide)"

June 25, 2019

4.0

Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.

Pros

This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.

Cons

The notifications are sometimes delayed, on when they are going to have outages.

Review Source

Response from Alpega

June 26, 2019

Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful. We are currently working on improving our communications around system access.

PJ

Peter J.  
Material Handler Lead  
Warehousing  
Used the software for: 2+ years

### "Review Software"

June 25, 2019

3.0

Controlling daily trucks is greatly organized, just needs to be updated.

Pros

Organized, informational, Changeable, Very User friendly.

Cons

Slow, Too many steps, Have to click too many pages to get what information is needed. Needs to have quick access to Daily Schedule upon logging in. Needs to be faster at loading up pages. It would be nice to have an App on phones for easy logging on delivery times and or changes.

Review Source

Response from Alpega

June 26, 2019

Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. You are able to set Current Schedules as your homepage. I will contact you directly to explain.

SB

Susan B.  
Sec-Treas  
Warehousing  
Used the software for: 2+ years

### "transwide"

July 8, 2019

4.0

It is easier to use than Schneider National site.

Pros

I can use the reference number to sort my screen by.

Cons

I don't like if I want to use the data option, I have to put in everything every time even though I only have one report. I do not like it times out. (not always 40 in between usage) It is SLOW!!

Review Source

Response from Alpega

July 18, 2019

Hi Susan,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you find the tool easy to use. Our support team will reach out to ensure the best use of the reporting function. For your safety, there is a standard requirement that requires you to log in again after being inactive.

HM

Harry M.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best software for Scheduling appointments "

July 7, 2022

5.0

Pros

\- Easy to make account - Helps you to schedule the dock appointments - Best customer service available - Recommended by the customers, Shippers and receivers

Cons

\- No cons available or found for this application.

Review Source

JG

Jennifer G.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Transwide "

July 1, 2019

3.0

Pros

Easy to use program. Gives insight on number of loads for the days ahead that have not yet been communicated to the carrier.

Cons

Shippers are unable to load the trucks in the amount of time the timeslots allow. The drivers back up before getting checked in. Once the slot has passed the number is no longer good. Also, the products are not specific where the user books the timeslot.

Review Source

Response from Alpega

July 3, 2019

Hi Jennifer, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

EF

Edgardo F.  
Logistics  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Alpega - Review"

June 24, 2019

4.0

Transwide allows us to communicate with one of our top customers. It plays a significant part on our on-time communication and allows us to track loads that were accepted or cancelled.

Pros

This software is very user friendly. The amount of training needed to navigate is minimum. Everything is very straight through and I like the idea of having different communications tools with all parties involved.

Cons

The amount of notification emails. Alpega sends too many notifications in regards to one single load/event.

Review Source

Response from Alpega

June 26, 2019

Hi Edgardo, Thank you for the kind review. Regarding the email notifications, these preference are easy to set up per user. We'd be happy to show you how to pick and choose which notifications you would like to receive under My Notifications in Transwide. I will call you directly, but you can always contact us for help via live chat, emailing supportna@alpegagroup.com or dialing 877-778-9433.

PE

Pam E.  
Logistic Manager  
Packaging and Containers  
Used the software for: 2+ years

### "Logistics Manager"

June 24, 2019

5.0

used to never go down... something has changed

Pros

convenience... I don't have to make apt.

Cons

It has been "down" a lot lately. very hard to make apt. when can't get into software

Review Source

Response from Alpega

June 26, 2019

Hi Pam, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

KR

Kellee R.  
CAT Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Decent software"

June 24, 2019

4.0

Transwide makes is easy to manage appointments to ensure that our drivers aren't being held up when going to load or deliver.

Pros

It is fairly user friendly, and adding new users is easy. In addition, the support team is very helpful whenever assistance is needed with setting new users up or resolving general issues. Ease of use is the biggest pro of Transwide.

Cons

The system goes down quite frequently, at least once every other week. This is very inconvenient as transportation is a 24/7 industry, and appointments can fill up fast. Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.

Review Source

Response from Alpega

June 26, 2019

Hi Kellee, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

DN

Delores N.  
Regional Production Planner  
Consumer Goods  
Used the software for: 2+ years

### "Transwide Feedback"

June 27, 2016

4.0

Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.

Pros

Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.

Cons

Logs you out after x number of minutes of inactivity.

Review Source

Response from Alpega

June 27, 2016

Thanks Delores. We value your years of usage and your recent feedback.Transwide allows for 40 minutes of inactivity before logging out inactive users. Like most cloud solutions today, we have to trade-off how long we can allow our 80,000+ users to remain on the tool without activity vs. performance speed for those who are actively using the applications.

CH

Cody H.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Transwide Review"

July 1, 2019

5.0

Makes accepting orders very easy

Pros

Transwide is easy to use and navigate the site

Cons

Can not find any cons that I have ran across

Review Source

Response from Alpega

February 6, 2020

Hi Cody - Thank you for taking the time to provide such a positive review! We appreciate it! - The Alpega Team

DF

David F.  
pres  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Compared to other TMS' to which we've been exposed."

July 15, 2019

2.0

Pros

Easy login, color scheme. Not much else.

Cons

Compared to other TMS' to which we've been exposed as a 3rd party logistics provider, Transwide is one of the least functional and the least user friendly. I realize that this might be because the end User, and our customer (Finch Paper) may not be taking advantage of every feature Transwide may be offering.

Review Source

Response from Alpega

July 18, 2019

Hi David,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback and will follow up with you directly to understand more.

CS

Cynthia S.  
Operations Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Transwide appointment portal"

July 8, 2019

5.0

When setting up password and site your customer service department was very helpful.

Pros

Easy to navigate once I was finally able to sign onto the program

Cons

Confusion on my end as to my customer's appointments

Review Source

Response from Alpega

July 18, 2019

Hi Cynthia,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you've found our support team helpful.

BR

Brooks R.  
Client Sales  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Good Stuff!"

July 1, 2019

5.0

I would recommend it. just wish it worked a little smoother.

Pros

Very user friendly, easy to navigate. I also really did love how easy it is to make changes, etc.

Cons

I have to refresh the page often for it to generate

Review Source

Response from Alpega

July 3, 2019

Hi Brooks, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

MP

Mark P.  
Logistics Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Software Review"

July 1, 2019

5.0

Pros

I like how all the information on the load tender is contained on one page. I am set up on other TMS systems and the other software programs make it very difficult to see the shipment details (i.e. Weight, pallet count,etc).

Cons

One of the downfalls with the system is the inability to see the rates we provided our customer in the system. For example, we submit rates on a yearly basis and would be nice to be able to see the line haul rate in each load tender.

Review Source

Response from Alpega

July 3, 2019

Hi Mark, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We will make note of your improvement request with our development team.

MR

Maria R.  
Pharmacy  
Hospital & Health Care  
Used the software for: 6-12 months

### "Transwide"

January 3, 2019

5.0

My experience with the Transwide company is very good, my money always arrives on time where I send it.

Pros

The perfect company to send money around the world is Transwide the best company you can trust to send money around the world.

Cons

Is a perfect company to trust I like a lot.

Review Source

TD

Theresa D.  
Transportation Coordinator  
  
Used the software for:

### "Transwide"

May 29, 2014

4.0

Pros of Transwide: Reduces phone calls to carriers, improves tracking. Cons of Transwide: Transwide does not feed changes in Transwide to SAP.

Review Source

Response from Alpega

May 29, 2014

Thanks for the nice review and feedback. I believe that your SAP team is looking at taking an integrated "feed" back from Transwide as part of your SAP redeployment project. This would give greater real-time visibility of these appointments to other stakeholders within your organization.

SB

Stephanie B.  
Supply Planning Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Transwide Review"

June 27, 2016

5.0

I am an occasional user & find it user-friendly. It's normally difficult to work on a system when you don't access it on a regular basis. I find this system to be stress-free, once you've been provided with some initial training.

Pros

It's easy to follow & understand.

Cons

None.

Review Source

Response from Alpega

June 27, 2016

Thanks Stephanie. We're glad you appreciate our user-friendliness.

DE

Dee E.  
  
Consumer Goods  
Used the software for: 6-12 months

### "Transwide Review 6/16"

June 21, 2016

5.0

I use this tool periodically. It's very simple to use and if I have any questions, Kim responds very fast.

Pros

Passwords don't change every 3 months, very user friendly.

Cons

Nothing as of today.

Review Source

Response from Alpega

June 22, 2016

Thanks for using Transwide. We greatly appreciate your positive review and feedback

DP

Dave P.  
Transportation Coordinator  
Food Production  
Used the software for: 2+ years

### "Roquette-1st in the U.S. to use Transwide"

June 28, 2019

4.0

We use just the Call-Off product now, but looking at the TMS product also. Excellent Support in the U.S.

Pros

ease of use for shippers and carriers information organized in a logical format great visibility filter function helps manage shipments

Cons

system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't. Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Review Source

DM

Deborah M.  
Regional Production Planner  
Mining & Metals  
Used the software for: 2+ years

### "Value of Transwide"

June 25, 2019

3.0

Reduced demurrage costs

Pros

Like the capabilities and ease of tracking shipments

Cons

Could be a little friendlier for the set up stage for schedule, customer service e-mail response could be timelier, recently there has been more unplanned downtime periods

Review Source

MM

Matthew M.  
Dispatch Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "transwide"

July 1, 2019

5.0

I love the software, my most favorite online booking system

Pros

ease of use, ease to learn. I like that the process is simple

Cons

i dont like the difficulty making search criterias.

Review Source

Response from Alpega

July 3, 2019

Hi Matthew, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Once you create search criteria, you are able to save that search for later use. If you have questions about this, please contact our support team, supportna@alpegagroup.com 877-778-9433.

SV

Steyn V.  
VP Operations  
Environmental Services  
Used the software for: 6-12 months

### "DLF Asset management solution"

July 1, 2019

4.0

We choose a solution that offered more than we needed, and therefore we had to abandon it.

Pros

Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level

Cons

Difficult to navigate and tailor to needs of particular business

Reason for choosing Alpega TMS

It was priced appropriately and was a sophisticated option

Switched from

[ShippersEdge TMS](https://www.capterra.com/p/115112/ShippersEdge-TMS/)

We needed more functionality than offered

Review Source

Response from Alpega

July 3, 2019

Hi Steyn, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.

JH

Jake H.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Transwide"

July 1, 2019

2.0

negative at this point, too much downtime, takes too long to use.

Pros

The organization could be nice if it was more user friendly and much more reliable.

Cons

The system is always down and always runs slow. Constant down time when we need to use it to stay up to date.

Review Source

Response from Alpega

July 3, 2019

Hi Jake,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Our support team will reach out directly to help you save steps, and ensure the best use of Transwide. We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

RS

Russell S.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Consumes to much time."

July 1, 2019

1.0

We only use because of customer requirement.

Pros

To be honest, none. The downtime is unbelievable.

Cons

It is non functional most of the time. Puts another activity between shipper and customer that we do not have time to implement.

Review Source

Response from Alpega

July 3, 2019

Hi Russell,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Our support team will reach out directly to help you save steps, and ensure the best use of Transwide. We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

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