# Page 2 | Alpega TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Alpega TMS the right Transportation Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140044/Alpega/reviews

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Alpega TMS

4.1 (59)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Alpega TMS

## Showing most helpful reviews

Showing 26-50 of 59 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mike M.  
Transportation Manager  
Translation and Localization  
Used the software for: 2+ years

### "User friendly"

June 24, 2019

5.0

Pros

I like the way that you can organize your search and once you go into detail, you get all the details that you need.

Cons

Not really ran into any cons with this program

Review Source

Response from Alpega

June 26, 2019

Hi Mike, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

ME

Marissa E.  
administrative assistant  
Executive Office  
Used the software for: 1-2 years

### "Receiving Department"

July 8, 2019

4.0

My overall experience with Transwide is a fairly good experience. It is very helpful with what I need to make my work easier.

Pros

I like most about Transwide is setting up appointments when needed and checking for other in coming appointments.

Cons

What I like least about Transwide is the system is down quite frequently.

Review Source

Response from Alpega

July 18, 2019

Hi Marissa,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

MB

MaShayla B.  
receving team lead  
Retail  
Used the software for: 1-2 years

### "using transwide"

June 24, 2019

5.0

Pros

you can check slots to get accurate time of when trucks are coming in for us to off load material

Cons

sometimes it glitches or goes down making it hard to see booked spots

Review Source

Response from Alpega

June 26, 2019

Hi MaShayla, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Should you need assistance, please contact our support team at 877-778-9433, supportna@alpegagroup.com, or via live chat.

TP

Tara P.  
Supply Planning Coordinator  
Consumer Goods  
Used the software for: 2+ years

### "Has made us more efficient "

June 24, 2016

5.0

I have had an overall great experience with Transwide. It has helped us to become more efficient with tendering loads to the carriers and has helped out a lot with detention costs.

Pros

The carriers being able to get their loads almost instantly.

Cons

Sometimes when navigating through the system it can be a little slow.

Review Source

Response from Alpega

June 24, 2016

Thanks Tara. As a Transwide customer since 2008, we truly value your long-term relationship with us, and your positive feedback.

LK

Liza K.  
operations manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "User review"

July 8, 2019

5.0

Pros

Its easy to navigate and easy to learn.

Cons

Changing load times can be several steps

Review Source

Response from Alpega

July 18, 2019

Hi Liza,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

ES

Erik S.  
Account manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Transwide"

July 1, 2019

5.0

Overall the TMS is much better that others I use for other clients.

Pros

The easy of updating and changing dates and line items

Cons

Wish it was faster and more easy to change between shipments

Review Source

Response from Alpega

July 3, 2019

Hi Erik, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear we provide a better experience than other systems you use.

JS

Joshua S.  
Pricing Analyst  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Transwide Review"

June 24, 2019

5.0

overall experience is great! No issues with the site..

Pros

The ease of use / user interface is easy to maneuver around the site.

Cons

I don't utilize all aspects about this software so I don't have much input to say. All I do is schedule appointments.

Review Source

Response from Alpega

June 26, 2019

Thank you, Joshua for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

BG

Brian G.  
Logistics Planning Analyst  
Machinery  
Used the software for: 1-2 years

### "Transwide is down! "

July 1, 2019

5.0

Emails that inform the site is down with promises of updates within an hour that are many hours later. No indication of when the site is going down, just an apology email.

Pros

Visibility into all of our facilities that use this for scheduling.

Cons

The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.

Review Source

Response from Alpega

July 3, 2019

Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility. We are currently working on improving our communications around system access.

TP

TERI P.  
PURCHASING MANAGER  
Wholesale  
Used the software for: 2+ years

### "TRANSWIDE PROS AND CONTS"

July 1, 2019

4.0

Pros

I enjoy how easy this system is to use and schedule appointments. It is quick and very easy!

Cons

There have been a lot of outages, which holds me up from making appointments.

Review Source

Response from Alpega

July 3, 2019

Hi Teri, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our unusual recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

ZG

Zene G.  
president  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Top heavy and awkward"

June 27, 2019

2.0

System was to replace another that our customer used that had almost as many stumbling blocks as Transwide

Pros

Transwide hasn't started to invoice me for using their system (yet)

Cons

Regularly fails to update entered information; get notices of problems with its own system

Review Source

Response from Alpega

July 3, 2019

Hi Zene, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Please contact our support team for assistance by emailing supportna@alpegagroup.com or calling 877-778-9433.

CL

Chris L.  
Logistics Supervisor  
Chemicals  
Used the software for: 6-12 months

### " Transwide"

July 1, 2019

3.0

Customer service and setting up was awesome. Alpega willing to assist my vendors which was a plus.

Pros

User friendly and the reporting functions

Cons

The documentation with Hazardous materials but this is likely an internal Ineos issue which still 7 months later is not solved yet.

Review Source

Response from Alpega

July 3, 2019

Hi Chris, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful to you and your vendors.

JD

Johanna D.  
Clerk  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Could Use Some Work"

June 24, 2019

1.0

There has only been a training session of actually being in the website. It has not worked except for 1 time and that was to create a password. The calendar in Microsoft Outlook was better than this site so far.

Pros

In the training class it seemed easy to maneuver through the site. The trucks were detailed.

Cons

Since the go live I have not had access. I have sent multiple emails and got no response. I have had notifications that the site is up and running again multiple times, and this case is not true.

Review Source

Response from Alpega

June 26, 2019

Hi Johanna, I'm sorry to hear about your frustration. There are several ways we can help. We will reach out to you directly. However, you can always contact us through live chat, emailing supportna@alpegagroup.com, or dialing +1 877-778-9433. We are happy to ensure your access, and can highlight our help center.

BB

Brad B.  
agent dispatcher  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Transwide review"

July 1, 2019

5.0

NA we just us it as a 3rd party to coordinate pickup and delivery times

Pros

it pretty simple to use for scheduling apts...

Cons

sometimes its a little cumbersome on canceling an appt in order to reschedule

Review Source

Response from Alpega

July 5, 2019

Hi Brad, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will contact you regarding reschedules to ensure the best use of Transwide.

LE

Lisa E.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Transwide"

July 1, 2019

4.0

Good

Pros

It is the customer that requires we utilize the program, so therefore, we would not be the ones to recommend the program, thus, my answer.

Cons

I have absolutely no issues with this program

Review Source

Response from Alpega

July 3, 2019

Hi Lisa, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

VR

Verified Reviewer  
Region Sales  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Product that gets the job done"

July 15, 2019

5.0

Pros

Transwide is very easy to use and they provide outstanding customer service.

Cons

The reporting feature could use more filter and the visual appeal is lacking.

Review Source

Response from Alpega

July 18, 2019

Thank you for taking the time to review Alpega (Transwide) !

JS

JULIE S.  
DRIVER MANAGER  
Telecommunications  
Used the software for: 2+ years

### "EASY AND QUICK"

July 1, 2019

5.0

AWESOME

Pros

EASY TO LEARN AND NAVIGATE, ONCE YOU LEARN ALL THE FEATURES.

Cons

TOO MANY DOWN TIMES, BUT WE GET HEADS UP ON IT.

Review Source

NS

Nate S.  
Logistics Coordinator  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "My Thoughts on the Software"

June 24, 2019

5.0

It makes it easier for my customer the shipper and me keep track of the current loads outstanding.

Pros

I like how I can see when my driver's check in at the facility and how easy it is to book a time slot for pickup.

Cons

I wish there was a way to adjust the date format/time format. Being that I am a US carrier, it took a little time to get use to the date feature.

Review Source

Response from Alpega

June 26, 2019

Hi Nate, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Each user can choose their preference for the date/time format. I will contact you directly to explain.

TM

Tom M.  
Transportation  
  
Used the software for:

### "Transwide"

May 16, 2014

3.0

I have no other web based scheduling systems to compare it to, so I ask carriers that do. There are only a few carriers that use web based systems like this and they think Transwide is the best. The customer service person I deal with is Stephanie and she is fantastic. The only reason I rated customer service where I did is because if she isn't there the service level drops very low. A major concern of this system is that it is wide open. Anyone that uses the system can wreck havoc on it. They can delete appointments, activate schedules, delete schedule templates, etc with no traceability. Inserting a new group in a schedule is impossible without doing a whole new schedule. That is extremely time consuming.

Review Source

Response from Alpega

May 21, 2014

Thanks for the valuable feedback Tom. We agree, Stephanie is fantastic. You'll be glad to know that Transwide is opening a 2nd Support office on June 1st, in Pittsburgh, to provide additional localized support and increased response time and quality. Separately, the software definitely allows for role-based access to certain areas of functionality. We'll have Support contact you to help configure the user roles at your facility..

BC

Bruno C.  
Intl. Transportation Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Good tool, need some minor improvement"

July 9, 2019

5.0

overall happy, gives visibility to everyone, leaving aside xls spreadsheets

Pros

ease of use, possible to download in xls

Cons

graphics is a little outdated. legend symbols are not 100% user friendly ("free" is pictured with green background but with a white "X"; so is it free because is green, or is it booked/not free because there is an "X"?)

Review Source

Response from Alpega

July 18, 2019

Hi Bruno,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. Your recommendations have been passed to our development team.

SM

STEPHEN M.  
HR/TRANS/SAFETY MGR  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "LOVE IT!!"

June 24, 2019

5.0

SCHEDULING OUR LOADS FOR PICK UP IS VERY SIMPLE

Pros

THIS IS EXTREMELY EASY TO SET UP AND USE.

Cons

NOTHING. THIS HAD MADE SCHEDULING OUR LOADS VERY FAST AND SIMPLE.

Review Source

Response from Alpega

June 26, 2019

Hi Stephen, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and are happy to hear that you find it's easy to use and has made you more efficient.

DS

Danielle S.  
Supply Chain Manager  
Mental Health Care  
Used the software for: 2+ years

### "AHI Supply "

July 1, 2019

4.0

It's very user friendly, easy to use and easy to teach to use.

Pros

It's very user friendly and easy to explain to someone else on how to use.

Cons

The website seems to go down pretty often and there are times i'm unable to login.

Review Source

Response from Alpega

July 3, 2019

Hi Danielle, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear you find the solution easy to use. If you have trouble logging into Transwide, please contact our support team to help supportna@alpegagroup.com, 877-778-9433.

AL

Audra L.  
Operations Clerk  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "AAA Cooper, Little Rock AR - Audra "

July 7, 2016

4.0

I have been using this program for Caterpillar without any issues. I do not use it as often as I used to because Jessica here has been scheduling Caterpillar. Thanks,

Pros

na

Cons

na

Review Source

Response from Alpega

July 8, 2016

Thanks for your review Audra. We truly value feedback we receive from "carrier community" , since users like yourself are the ones who book most of the appointments in our solution.

ST

Shannon T.  
  
  
Used the software for: 2+ years

### "Transwide Site Review"

June 27, 2016

4.0

Overall, Transwide is a very beneficial tool for our company. It has greatly reduced the time it takes for us to schedule, by allowing our carriers to log on and schedule loading appointments.

Pros

Very convenient

Cons

Slow Speed

Review Source

Response from Alpega

June 27, 2016

Thanks Shannon!

AR

Ahmed R.  
Global Logistics Project Manager  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Tool Feedback"

June 25, 2019

4.0

The tool is really useful and I will recommend to other people

Pros

Optimize the process and minimize the communication reporting attaching documents

Cons

layout, I would like to have it more simpler.

Review Source

Response from Alpega

June 26, 2019

Thank you, Ahmed, for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.

LH

Linda H.  
Executive Assistant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Confusing"

July 10, 2019

1.0

I cannot figure out how to use this program. We haul for Lhoist and they say we need to use this program to get our loads. I don't know how that going to happen when I cannot figure it out in the first place.

Pros

Nothing I can't figure program out. Someone needs to be training users on this program.

Cons

Everything. Someone needs to be training people.

Review Source

Response from Alpega

July 18, 2019

Hi Linda,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. I'm sorry you missed the carrier trainings, however we have training modules available that will guide you through how to use the tool step by step as well as a support team that can be reached to help at 877-778-9433 and supportna@alpegagroup.com.

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